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Books > Social sciences > Sociology, social studies > Social issues > Consumer issues
For all the political branding and rebranding of healthcare in the United States, its fundamental unit of currency remains the doctor-patient relationship. This relationship has undergone seismic changes during the twenty-first century, including the introduction of new players (the so-called healthcare "team") and care delivery in settings like big-box stores and bureaucratic health systems. But are any of us better off? Next in Line is the first book to examine the doctor-patient relationship in the context of its new environs, in particular the impact of efficiency-driven innovation and retail-care models on physician mindsets and the patient experience. The overall picture is one of lowered expectations-a transactional, impersonal, and institutionally-limited incarnation of the medical bedside that leaves all parties underwhelmed and overstressed. By first conducting a macro-analysis of key industry trends (including the widespread use of performance metrics and retail principles), then measuring these trends' impacts through interviews with physicians and patients, Next in Line is both an examination and a critique of a care system at a crossroads. It is essential reading for understanding why relational care matters - and why it must be saved in a corporatized health system bent on using retail approaches to deliver care.
In the decades following World War II, the creation and expansion of massive domestic markets and relatively stable economies allowed for mass consumption on an unprecedented scale, giving rise to the consumer society that exists today. Many avant-garde artists explored the nexus between consumption and aesthetics, questioning how consumerism affects how we perceive the world, place ourselves in it, and make sense of it via perception and emotion. Delirious Consumption focuses on the two largest cultural economies in Latin America, Mexico and Brazil, and analyzes how their artists and writers both embraced and resisted the spirit of development and progress that defines the consumer moment in late capitalism. Sergio Delgado Moya looks specifically at the work of David Alfaro Siqueiros, the Brazilian concrete poets, Octavio Paz, and Lygia Clark to determine how each of them arrived at forms of aesthetic production balanced between high modernism and consumer culture. He finds in their works a provocative positioning vis-a-vis urban commodity capitalism, an ambivalent position that takes an assured but flexible stance against commodification, alienation, and the politics of domination and inequality that defines market economies. In Delgado Moya's view, these poets and artists appeal to uselessness, nonutility, and noncommunication-all markers of the aesthetic-while drawing on the terms proper to a world of consumption and consumer culture.
Examining the increasingly common dilemma experienced by consumers who face an overabundance of choices, Overchoice: Too Much to Choose From, Too Little Time provides a much-needed context for the quandary and offers tools to help cope with it. The book creates an unobstructed overchoice narrative. It examines overchoice as a psychological theme and establishes its sociological foundations. It explores the economic nature of overchoice and its impact on the marketplace. It provides an overview of consumer culture, consumer overload, and the resultant consumer disenchantment. Lastly, it addresses the informational complexity created by overchoice. Developed to help readers recognize that the most plentiful choice is not necessarily the best one, Overchoice shows them how to analyze and make discerning decisions about the abundance that is regularly offered to consumers today. This timely text is well-suited for courses in marketing, consumer behavior, social psychology, and economics.
With contributions from over 30 scholars, A Global History of Consumer Co-operation surveys the origins and development of the consumer co-operative movement from the mid-nineteenth century until the present day. The contributions, covering the history of co-operation in different national contexts in Europe, the Americas, Asia and Australasia, illustrate the wide variety of forms that consumer co-operatives have taken; the different political, economic and social contexts in which they have operated; the ideological influences on their development; and the reasons for their expansion and decline at different times. The book also explores the connections between co-operatives in different parts of the world, challenging assumptions that the story of global co-operation can be traced exclusively to the 1844 Rochdale Co-operative Society. Contributors are: Amelie Artis, Nikola Balnave, Patrizia Battilani, Johann Brazda, Susan Fitzpatrick-Behrens, Maria Eugenia Castelao Caruana, Kay-Wah Chan, Bernard Degen, Daniele Demoustier, Espen Ekberg, Dulce Freire, Katarina Friberg, Mary Hilson, Mary Ip, Florian Jagschitz, Pernilla Jonsson, Kim Hyung-mi, Akira Kurimoto, Simon Lambersens, Catherine C LeGrand, Ian MacPherson, Francisco Jose Medina-Albaladejo, Alain Melo, Jessica Gordon Nembhard, Silke Neunsinger, Greg Patmore, Joana Dias Pereira, Michael Prinz, Siegfried Rom, Robert Schediwy, Corrado Secchi, Geert Van Goethem, Griselda Verbeke, Rachael Vorberg-Rugh, Mirta Vuotto, Anthony Webster and John Wilson.
From food products to fashions and cosmetics to children's toys, a wide range of commodities today are being marketed as "halal" (permitted, lawful) or "Islamic" to Muslim consumers both in the West and in Muslim-majority nations. However, many of these products are not authentically Islamic or halal, and their producers have not necessarily created them to honor religious practice or sentiment. Instead, most "halal" commodities are profit-driven, and they exploit the rise of a new Islamic economic paradigm, "Brand Islam," as a clever marketing tool. Brand Islam investigates the rise of this highly lucrative marketing strategy and the resulting growth in consumer loyalty to goods and services identified as Islamic. Faegheh Shirazi explores the reasons why consumers buy Islam-branded products, including conspicuous piety or a longing to identify with a larger Muslim community, especially for those Muslims who live in Western countries, and how this phenomenon is affecting the religious, cultural, and economic lives of Muslim consumers. She demonstrates that Brand Islam has actually enabled a new type of global networking, joining product and service sectors together in a huge conglomerate that some are referring to as the Interland. A timely and original contribution to Muslim cultural studies, Brand Islam reveals how and why the growth of consumerism, global communications, and the Westernization of many Islamic countries are all driving the commercialization of Islam.
Unconventional and provocative, My Life with Things is Elizabeth Chin's meditation on her relationship with consumer goods and a critical statement on the politics and method of anthropology. Chin centers the book on diary entries that focus on everyday items-kitchen cabinet knobs, shoes, a piano-and uses them to intimately examine the ways consumption resonates with personal and social meaning: from writing love haikus about her favorite nail polish and discussing the racial implications of her tooth cap, to revealing how she used shopping to cope with a miscarriage and contemplating how her young daughter came to think that she needed Lunesta. Throughout, Chin keeps Karl Marx and his family's relationship to their possessions in mind, drawing parallels between Marx's napkins, the production of late nineteenth-century table linens, and Chin's own vintage linen collection. Unflinchingly and refreshingly honest, Chin unlocks the complexities of her attachments to, reliance on, and complicated relationships with her things. In so doing, she prompts readers to reconsider their own consumption, as well as their assumptions about the possibilities for creative scholarship.
Race has long shaped shopping experiences for many Americans. Retail exchanges and establishments have made headlines as flashpoints for conflict not only between blacks and whites, but also between whites, Mexicans, Asian Americans, and a wide variety of other ethnic groups, who have at times found themselves unwelcome at white-owned businesses. Race and Retail documents the extent to which retail establishments, both past and present, have often catered to specific ethnic and racial groups. Using an interdisciplinary approach, the original essays collected here explore selling and buying practices of nonwhite populations around the world and the barriers that shape these habits, such as racial discrimination, food deserts, and gentrification. The contributors highlight more contemporary issues by raising questions about how race informs business owners' ideas about consumer demand, resulting in substandard quality and higher prices for minorities than in predominantly white neighborhoods. In a wide-ranging exploration of the subject, they also address revitalization and gentrification in South Korean and Latino neighborhoods in California, Arab and Turkish coffeehouses and hookah lounges in South Paterson, New Jersey, and tourist capoeira consumption in Brazil. Race and Retail illuminates the complex play of forces at work in racialized retail markets and the everyday impact of those forces on minority consumers. The essays demonstrate how past practice remains in force in subtle and not-so-subtle ways.
Consumption in Russia and the former USSR has been lately studied as regards the pre-revolutionary and early Soviet period. The history of Soviet consumption and the Soviet variety of consumerism in the 1950s-1990s has hardly been studied at all. This book concentrates on the late Soviet period but it also considers pre-WWII and even pre-revolutionary times.The book consists of articles, which survey the longue duree of Russian and Soviet consumer attitudes, Soviet ideology of consumption as indicated in texts concerning fashion, the world of Soviet fashion planning and the survival strategies of the Soviet consumer complaining against sub-standard goods and services in a command economy. There's also a case study concerning the uses of concepts with anti-consumerist content. Contributors include: Lena Bogdanova, Olga Gurova, Timo Vihavainen and Larissa Zakharova.
In History of Korean Modern Retailing Jong-Hyun Yi shows how the Korean retail industry has developed since the 1970s, focusing on the relationship among government, consumers and retail companies, especially the department store. While generally it is said that underdevelopment of the Korean retail industry in the 1970s was attributed to economic immaturity, he argues it was artificially formed by strong consumption repression by the government. He also examines how consumption repression contributed to economic growth. Such initial condition in developmental period is a crucial factor to explain other distinctions like explosive growth and remarkably short heyday of the department store afterward. With this, Jong-Hyun Yi traces the correlation between economic growth and stratification of the consumption since the 1970s. He proves that equality or inequality of consumption is a more influential factor for economic growth than that of income.
Winner of the 2013 Thomas McGann Award from the Rocky Mountain Council for Latin American Studies Winner of the LASA Mexico 2013 Humanities Book Award In Gabriel García Márquez's novel One Hundred Years of Solitude, a character articulates the fascination goods, technology, and modernity held for many Latin Americans in the early twentieth century when he declares that "incredible things are happening in this world." The modernity he marvels over is the new availability of cheap and useful goods. Steven Bunker's study shows how goods and consumption embodied modernity in the time of Porfirio Díaz, how they provided proof to Mexicans that "incredible things are happening in this world." In urban areas, and especially Mexico City, being a consumer increasingly defined what it meant to be Mexican. In an effort to reconstruct everyday life in Porfirian Mexico, Bunker surveys the institutions and discourses of consumption and explores how individuals and groups used the goods, practices, and spaces of urban consumer culture to construct meaning and identities in the rapidly evolving social and physical landscape of the capital city and beyond. Through case studies of tobacco marketing, department stores, advertising, shoplifting, and a famous jewelry robbery and homicide, he provides a colorful walking tour of daily life in Porfirian Mexico City. Emphasizing the widespread participation in this consumer culture, Bunker's work overturns conventional wisdom that only the middle and upper classes participated in this culture.
Consumer capitalism dominates our economy, our politics and our culture. Yet there is a growing body of research from a range of disciplines that suggests that consumer capitalism may be past its sell-by date. Beyond Consumer Capitalism begins by showing how, for people in the developed world, consumer capitalism has become economically and environmentally unsustainable and is no longer able to deliver its abiding promise of enhancing quality of life . This cutting-edge book then asks why we devote so little time and effort to imagining other forms of human progress. The answer, Lewis suggests, is that our cultural and information industries limit rather than stimulate critical thinking, keeping us on the treadmill of consumption and narrowing our vision of what constitutes progress. If we are to find a way out of this cul de sac, Lewis argues, we must begin by analysing the role of media in consumer capitalism and changing the way we organize media and communications. We need a cultural environment that encourages rather than stifles new ideas about what guides our economy and our society. Timely and compelling, Beyond Consumer Capitalism will have strong appeal to students and scholars of media studies, cultural studies and consumer culture.
In recent years, American shoppers have become more conscious of their food choices and have increasingly turned to CSAs, farmers' markets, organic foods in supermarkets, and to joining and forming new food co-ops. In fact, food co-ops have been a viable food source, as well as a means of collective and democratic ownership, for nearly 180 years. In Food Co-ops in America, Anne Meis Knupfer examines the economic and democratic ideals of food cooperatives. She shows readers what the histories of food co-ops can tell us about our rights as consumers, how we can practice democracy and community, and how we might do business differently. In the first history of food co-ops in the United States, Knupfer draws on newsletters, correspondence, newspaper coverage, and board meeting minutes, as well as visits to food co-ops around the country, where she listened to managers, board members, workers, and members. What possibilities for change be they economic, political, environmental or social might food co-ops offer to their members, communities, and the globalized world? Food co-ops have long advocated for consumer legislation, accurate product labeling, and environmental protection. Food co-ops have many constituents members, workers, board members, local and even global producers making the process of collective decision-making complex and often difficult. Even so, food co-ops offer us a viable alternative to corporate capitalism. In recent years, committed co-ops have expanded their social vision to improve access to healthy food for all by helping to establish food co-ops in poorer communities."
Today's marketers are confronted with a spate of differing opinions and conflicting information about the changing consumer in the era of globalization. This book, Consumer Cosmopolitism in the Age of Globalization offers authoritative answers to the following questions: "What marketing opportunities are associated with consumer cosmopolitanism?" How do trends in consumer cosmopolitanism affect long-range planning?" "What are the best communications strategies for reaching the cosmopolitan consumer?" "What are the best means of understanding and engagement with these consumers?" "What retail environments and channels work best with this market segment?" "How does marketing to cosmopolitan consumers fit into overall marketing strategies?" "In which directions must organizations change to adapt to consumer cosmopolitanism?" The book analyzes cosmopolitan consumers in considerable depth and is a rich source of ideas for relevant marketing strategies. It shows how to re-formulate traditional marketing principles that no longer work in the shifting global environment. The book is written under the editorship of Melvin Prince in collaboration with notable experts in the field.
The book highlights research undertaken by marketers, social researchers and anthropologists who have an interest in this field. Anti consumption is of relevance to practitioners and academics as it is important to understand consumer trends and values. The book has a particular relevance to professionals employed in marketing, retail and associated industries, who need to consider anti consumption as an influence on their target markets. The study of anti consumption can be seen as the 'flip side' to marketing which aims to understand promotion of consumption.
In this revelatory examination of the most overlooked force that is changing the face of China, the Oxford historian and scholar of modern Asia Karl Gerth shows that as the Chinese consumer goes, so goes the world. While Americans and Europeans have become increasingly worried about China's competition for manufacturing jobs and energy resources, they have overlooked an even bigger story: China's rapid development of an American-style consumer culture, which is revolutionizing the lives of hundreds of millions of Chinese and has the potential to reshape the world. This change is already well under way. China has become the world's largest consumer of everything from automobiles to beer and has begun to adopt such consumer habits as living in large single-occupancy homes, shopping in gigantic malls, and eating meat-based diets served in fast-food outlets. Even rural Chinese, long the laggards of consumerism, have been buying refrigerators, televisions, mobile phones, and larger houses in unprecedented numbers. "As China Goes, So Goes the World "reveals why we should all care about the everyday choices made by ordinary Chinese. Taken together, these seemingly small changes are deeper and more profound than the headline-grabbing stories on military budgets, carbon emissions, or trade disputes.
Consider the culture of the twenty-first century: Each morning, you hear a half-dozen ads on the radio before your feet touch the floor. By the end of the day, hundreds--perhaps thousands--of marketing messages have targeted you. And yet little is understood about how marketing affects our lives and society. Enter Terry O'Reilly and Mike Tennant, the ad men behind "The Age of Persuasion," the popular radio show broadcast on the Canadian Broadcasting Corporation and Sirius Radio. They have made it their mission to share the back-room story of modern marketing, entertaining asides and all: "Think of advertisers as millions of ants in a colony, each working hard and each with its own objective. Except that in this colony, every single ant is competing against the others. That's the ad business. Almost every ad you see, hear, and otherwise experience is competing for a piece of your imagination. And like any cross-section of humanity, the vast, worldwide advertising community is diverse: composed of geniuses and idiots, saints and buffoons, and everything in between." From the early players to the Mad Men of the 1960s and beyond, "The Age of Persuasion" provides an entertaining--and eye-opening--look at a world driven by marketing.
What does shopping mean to American women? This question is the focus of our book. We profile the American woman and examine how life has changed since her grandmother was young. Women have many choices about when and where to shop; thus retailers need to understand her needs and wants to attract and maintain her business.We provide a brief history of retailing in the United States to show how the retail industry has changed as women's lives have changed. Malls have contributed to the development of contemporary society, particularly as a site for relaxation and social connections outside of the home. We examine shopping as a life skill and a craft that is taught, both indirectly and deliberately by parents, particularly mothers.Our research identified five distinct types of shoppers. Most women tended toward or were clearly identifiable as one of these five types. We delve into each shopping typology and discuss the underlying motivations for the shopping behavior in each group. We discuss identity and creativity, power and independence, seeking solitude, emotional release, and companionship as motivations for shopping and what these mean to the retailer.Some women love and others loathe shopping. Our goal in this book is to alert retailers, merchandisers, property developers, and manufacturers about the major dos and don'ts to appeal to women. Retail is detail and it is easy to get the simple elements wrong, leading to unhappy customers. For example, we analyze what women want from retail sales staff and explore the customer and sales assistant relationship and its importance to women.Will shopping remain a female activity or will a new gender balance develop? What are the two consumers segments that present huge opportunities to the retail industry? Insights to these questions are provided in the last chapter.
Description: Who's Responsible Here? Media, Audience, Ethics presents essays that challenge readers to examine and take responsibility for their role as media consumers. While there are undeniable ethical responsibilities placed upon a medium or media outlet and the content it creates, the media cycle that the audience participates in also requires a level of awareness and active participation of the consumer. The articles in Who's Responsible Here? first acclimate the reader to the language of media and audience studies with essays on communication, media, and audience theory. They then guide readers through contemporary ethical issues and concerns within the media before finally turning attention to the audience and their role. Ultimately, the articles create a discussion on defining the relationship and responsibilities between media and society. This is especially important at a time when the democratization of media has allowed audiences to become content producers themselves. Bio Robert A. Emmons Jr. is a digital documentary filmmaker. His films include: Enthusiast: The 9th Art, Wolf at the Door, Yardsale , Goodwill: The Flight of Emilio Carranz, and De Luxe: The Tale of the Blue Comet. In 2009 he received Mexico's Lindbergh-Carranza International Goodwill Award as a "Messenger of Peace" for his work on Goodwill. His published work focuses on electronic media, documentary film, and comic books and includes The Encyclopedia of Documentary Film (Routledge, 2005) and Small Tech: The Culture of Digital Tools (Univ. of Minn. 2007). Emmons teaches film, media, and comics history at Rutgers University-Camden where he is also the Associate Director of the Honors College.
An "Atlantic" correspondent uncovers the true cost[in economic,
political, and psychic terms[of our penchant for making and buying
things as cheaply as possible
For society to thrive long into the future, we must move beyond our unsustainable consumer culture to one that respects environmental realities. In State of the World 2010, the Worldwatch Institute s award-winning research team reveals not only how human societies can make this shift but also how people around the world have already started to nurture a new culture of sustainability. Chapters present innovative solutions to global environmental problems, focusing on institutions that are the principal engineers of culture, such as governments, the media, and religious organizations. Written in clear, concise language, with easy-to-read charts and tables, State of the World presents a view of our changing world that we, and our leaders, cannot afford to ignore."
Bananas are the most-consumed fruit in the world. In the United
States alone, the public eats about twenty-eight pounds of bananas
per person every year. The total value of the international banana
trade is nearly five billion dollars annually, with 80 percent of
all exported bananas originating in Latin America. There are as
many as ten million people involved in growing, packing, and
shipping bananas, but American consumers have only recently begun
to think about them and about their working conditions. Although
European nations have helped create a "fair trade" system for
bananas grown in Mediterranean and Caribbean regions, the United
States as a country has not developed a similar system for bananas
grown in Latin America, where large corporations have dominated
trade for more than a century.
The history of consumerism is about much more than just shopping. Ever since the eighteenth century, citizen-consumers have protested against the abuses of the market by boycotting products and promoting fair instead of free trade. In recent decades, consumer activism has responded to the challenges of affluence by helping to guide consumers through an increasingly complex and alien marketplace. In doing so, it has challenged the very meaning of consumer society and tackled some of the key economic, social, and political issues associated with the era of globalization. In Prosperity for All, the first international history of consumer activism, Matthew Hilton shows that modern consumer advocacy reached the peak of its influence in the decades after World War II. Growing out of the product-testing activities of Consumer Reports and its international counterparts (including Which? in the United Kingdom, Que Choisir in France, and Test in Germany), consumerism evolved into a truly global social movement. Consumer unions, NGOs, and individual activists like Ralph Nader emerged in countries around the world including developing countries in Southeast Asia and Latin America concerned with creating a more equitable marketplace and articulating a politics of consumption that addressed the needs of both individuals and society as a whole. Consumer activists achieved many victories, from making cars safer to highlighting the dangers of using baby formula instead of breast milk in countries with no access to clean water. The 1980s saw a reversal in the consumer movement's fortunes, thanks in large part to the rise of an antiregulatory agenda both in the United States and internationally. In the process, the definition of consumerism changed, focusing more on choice than on access. As Hilton shows, this change reflects more broadly on the dilemmas we all face as consumers: Do we want more stuff and more prosperity for ourselves, or do we want others less fortunate to be able to enjoy the same opportunities and standard of living that we do? Prosperity for All makes clear that by abandoning a more idealistic vision for consumer society we reduce consumers to little more than shoppers, and we deny the vast majority of the world's population the fruits of affluence."
The history of consumerism is about much more than just shopping. Ever since the eighteenth century, citizen-consumers have protested against the abuses of the market by boycotting products and promoting fair instead of free trade. In recent decades, consumer activism has responded to the challenges of affluence by helping to guide consumers through an increasingly complex and alien marketplace. In doing so, it has challenged the very meaning of consumer society and tackled some of the key economic, social, and political issues associated with the era of globalization. In Prosperity for All, the first international history of consumer activism, Matthew Hilton shows that modern consumer advocacy reached the peak of its influence in the decades after World War II. Growing out of the product-testing activities of Consumer Reports and its international counterparts (including Which? in the United Kingdom, Que Choisir in France, and Test in Germany), consumerism evolved into a truly global social movement. Consumer unions, NGOs, and individual activists like Ralph Nader emerged in countries around the world including developing countries in Southeast Asia and Latin America concerned with creating a more equitable marketplace and articulating a politics of consumption that addressed the needs of both individuals and society as a whole. Consumer activists achieved many victories, from making cars safer to highlighting the dangers of using baby formula instead of breast milk in countries with no access to clean water. The 1980s saw a reversal in the consumer movement's fortunes, thanks in large part to the rise of an antiregulatory agenda both in the United States and internationally. In the process, the definition of consumerism changed, focusing more on choice than on access. As Hilton shows, this change reflects more broadly on the dilemmas we all face as consumers: Do we want more stuff and more prosperity for ourselves, or do we want others less fortunate to be able to enjoy the same opportunities and standard of living that we do? Prosperity for All makes clear that by abandoning a more idealistic vision for consumer society we reduce consumers to little more than shoppers, and we deny the vast majority of the world's population the fruits of affluence."
What does it mean to be cheap? When is it mature to stow money away and when is it miserly, even Scrooge-like? And how might Americans navigate the economic downturn in an era when everything seems disposable and when credit has felt dangerously unlimited? In answering these questions, In Cheap We Trust combines a consideration of cheapness as it relates to personality, lifestyle, and philosophy with a colorful ride through the history of thrift in America, from Ben Franklin and his famous maxims to Hetty Green, the 19th-century millionaire named by Guinness as "the world's most miserly person," to the branding of Jews, Chinese, and other ethnic groups as cheap in order to neutralize the economic competition they represented. Weber also explores contemporary expressions and dilemmas of thrift, from Dumpster-diving to Keynes's "Paradox of Thrift" to today's recession-driven enthusiasm for frugal living. |
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