The aim of this book is to show how a cultural approach can contribute to the assessment, description and improvement of safety conditions in organizations. The relationship between organizational culture and safety, epitomized through the concept of 'safety culture', has undoubtedly become one of the hottest topics of both safety research and practical efforts to improve safety. By combining a general framework and five research projects, the author explores and further develops the theoretical, methodological and practical basis of the study of safety culture. What are the theoretical foundations of a cultural approach to safety? How can the relationship between organizational culture and safety be empirically investigated? What are the links between organizational culture and safety in actual organizations? How can a cultural approach contribute to the improvement of safety? These are the key questions the book seeks to answer with a unified and in-depth account of the concept of safety culture.

Safety or protective grounding is of vital importance for the protection of individuals from electric shock and structures and industrial concerns from potentially damaging lightning and electrostatic discharges. To many electrical engineers the notion of grounding is nebulous and safety grounding is quite often confused with neutral grounding of the power supply. The main objective of this book is to give the reader a better understanding of safety grounding, why it is needed, where it is needed, and what are the requirements which must be met in order to have an effective grounding system. The text as a whole serves to provide the reader with the necessary background for a better appreciation of the various National and International Standards concerned with safety grounding. This book gives the reader a good understanding of the fundamentals of safety grounding. It is a practical guide that provides a comprehensive coverage of all types of grounding requirements and is intended for students and practicing electrical engineers alike. Summarizes the physiological effects of current on the human body and the effect of current duration Gives the various methods of measuring soil resistivity and measuring the resistance to ground of an electrode or grounding system Reviews different types of ground electrodes and the effect of their geometry and numbers on the resistance to ground Presents the components of a ground system, methods of improving soil resistivity, the types of welds and joints, the criteria for determining conductor cross-sections, galvanic corrosion, and a survey of the different grounding practices used at substations and the different types of grounding systems used for the protection of consumers Deals with electrostatic and lightning hazards that can cause serious damage and the measures used to protect against such damage Throughout the text frequent reference is made to various National and International Standards and their requirements as compliance with these standards is highly advised Asser A. Zaky, Ph.D., FIET, F.Inst.P., FIEEE, is Emeritus Professor of Electrical Engineering at University of Alexandria, Egypt.

Soldier-robot teams will be an important component of future battle spaces, creating a complex but potentially more survivable and effective combat force. The complexity of the battlefield of the future presents its own problems. The variety of robotic systems and the almost infinite number of possible military missions create a dilemma for researchers who wish to predict human-robot interactions (HRI) performance in future environments. Human-Robot Interactions in Future Military Operations provides an opportunity for scientists investigating military issues related to HRI to present their results cohesively within a single volume. The issues range from operators interacting with small ground robots and aerial vehicles to supervising large, near-autonomous vehicles capable of intelligent battlefield behaviors. The ability of the human to 'team' with intelligent unmanned systems in such environments is the focus of the volume. As such, chapters are written by recognized leaders within their disciplines and they discuss their research in the context of a broad-based approach. Therefore the book allows researchers from differing disciplines to be brought up to date on both theoretical and methodological issues surrounding human-robot interaction in military environments. The overall objective of this volume is to illuminate the challenges and potential solutions for military HRI through discussion of the many approaches that have been utilized in order to converge on a better understanding of this relatively complex concept. It should be noted that many of these issues will generalize to civilian applications as robotic technology matures. An important outcome is the focus on developing general human-robot teaming principles and guidelines to help both the human factors design and training community develop a better understanding of this nascent but revolutionary technology. Much of the research within the book is based on the Human Research and Engineering Directorate (HRED), U.S. Army Research Laboratory (ARL) 5-year Army Technology Objective (ATO) research program. The program addressed HRI and teaming for both aerial and ground robotic assets in conjunction with the U.S. Army Tank and Automotive Research and Development Center (TARDEC) and the Aviation and Missile Development Center (AMRDEC) The purpose of the program was to understand HRI issues in order to develop and evaluate technologies to improve HRI battlefield performance for Future Combat Systems (FCS). The work within this volume goes beyond the research results to encapsulate the ATO's findings and discuss them in a broader context in order to understand both their military and civilian implications. For this reason, scientists conducting related research have contributed additional chapters to widen the scope of the original research boundaries.

New chapters and updates highlight the second edition of Laser Safety: Tools and Training. This text provides background information relating to lasers and laser safety, and examines the components of laser work and laser safety from a different perspective. Written by a working laser safety officer, the book considers ways to keep users, as well as those around them, safe. The author encourages readers to think beyond protective eyewear. As it relates to safety, he determines that if eyewear is required, then the laser system is not ideal. This book factors in optics, the vibration elements of the optical table, the power meter, and user training, elements that are not commonly considered in the context of laser safety. It presents ways for users to evaluate the hazards of any laser procedure and ensure that they are following documented laser safety standards. The material serves as a fundamental means or road map for laser users seeking to utilize the safest system possible. What's New in the Second Edition: The second edition provides an inclusion of the Z136.8 Research Laser Standard, and offers updates and an explanation of eye exposure limits (MPE), presents new cases studies, and presents practical example images. It includes coverage of, laser lab design lessons, addresses user facility challenges and laser disposal. Presents case studies of real accidents, preventive measures, and templates for documenting potential laser risks and attendant safety measures Reviews factors often overlooked when one is setting up a laser lab Demonstrates how to investigate a laser incident This text which includes fundamental laser and laser safety information, as well as critical laser use information, is appropriate for both the novice and the seasoned professional.

Bridging an identified gap between research and practice in the domain of risk and organizational learning with respect to human/organizational factors and organizational behaviour, this book highlights the common and recurring threads in contributory factors to accident causation. Based on an extensive research project, it investigates how shipping companies as organizations learn from, filter and give credence/acceptability to differing risk perceptions and how this influences the work culture with special regard to group/team dynamics and individual motivation. The work is presented in the context of the literature regarding conceptual links between risk and the theoretical and operational themes of organizational learning, and in light of interviewees' comments. The themes include processes and structures of knowledge acquisition, information interpretation and distribution, organizational memory and change/adaptation and also levels of learning. The book concludes by discussing some practical implications of the research carried out in various maritime contexts and gives recommendations for the industry and other stakeholders.

How should we organize our selection or training procedures? In what way can a flight crew mediate problems? How are we to understand reported errors? Mechanisms in the Chain of Safety presents recent findings in aviation psychology, bringing fresh insights to such questions. Aviation psychologists study personnel selection and training; they evaluate the management of flight operations, and ultimately they analyse the things that went wrong. The strong interrelation between these components allows us to talk about a chain of safety. This volume appraises this chain of safety by considering the mechanisms that determine its effectiveness - input mechanisms, coping mechanisms and control mechanisms. Each contribution discusses a component of the chain while the book as a whole emphasizes and illustrates that understanding the connections between these parts is essential for the future. By addressing these issues the book leads to further considerations such as how mistakes are linked to training and how coping mechanisms should help us to understand errors and accidents. Mechanisms in the Chain of Safety will appeal to aviation professionals (human factors experts, safety managers, pilots, ATCOs, air navigation service providers, etc.) and academics, researchers, graduates and postgraduates in human factors and psychology. Although primarily written for the aviation industry, this book will also be of interest to other high-risk dynamic activities that face similar challenges: the need to present effective and safe outcomes to the public in general and the stakeholders in particular.

Neurocognitive and Physiological Factors During High-Tempo Operations features world-renowned scientists conducting groundbreaking research into the basic mechanisms of stress effects on the human body and psyche, as well as introducing novel pharmaceutics and equipment that can rescue or improve maximal performance during stress. Its focus is on the military model as an exemplar for high-stress environments, the best for understanding human performance under stress, both in the short-term as well as in the long-term. The unprecedented demands on the modern soldier include constantly shifting enemy threat levels and tactics, ambiguous loyalties, rapidly evolving weaponry, and the need to amass, comprehend, retain, and act upon large datasets of information. During high-tempo operations, soldiers must maintain superior cognitive and physical skill levels throughout extended periods of little to no sleep. Furthermore, although a soldier fresh from training may perform at peak skill, the effects of cognitive and physical strain and sleeplessness during deployment can impair his or her ability to transfer instructional knowledge to complex real-life situations. It is necessary to understand how intense workloads, both mental and physical, combine with total sleep deprivation to alter soldier situation awareness, decision-making, and physical abilities. The resulting knowledge can be used to design rapid, deployable fitness-for-duty measures, alter training protocols, and assess training efficacy in order to enable decision-makers to act at peak ability during high operations tempo. In addition, dual-use applications of resulting knowledge and technology extend well into the civilian sector, to law-enforcement officers, healthcare professionals, and emergency responders. The book differs from many previous human factors publications by presenting state-of-the-art neuroscience data in a format that is comprehensible and informative for readers of diverse backgrounds. It not only details human behaviors and perception, but also provides concise brain imagery and physiological findings to support its conclusions. In addition, the incorporation of the US Army soldier model of extreme stress and extreme performance demands provides a real-life theme that anchors the scientific, organizational, assessment and response aspects of each chapter. This book synthesizes hard facts with real-life accounts of performing under stress and shows how a large oversight institution like the US Army can measure and improve human factors considerations for its members.

In the last 20 years, technological developments have set new standards in driver-vehicle interaction. These developments effect the entire lifecycle, from the moment a customer enters a dealership to examine a prospective vehicle, to the driving experience during the vehicle lifecycle, and the interaction with other road users and facilities in place. It is such developments, socioeconomic on the one hand, technological on the other, that make Automotive Ergonomics: Driver-Vehicle Interaction an important addition to the literature in this field. The book explores the challenges in research and development of new vehicles brought about by recent advances in theory and practice. Highlighting topics such as Human-Machine Interaction, Advanced Driver Assistance Systems, and the hugely evolving subject of digital human modeling and simulation in automotive applications, the book covers: Best practices and emerging developments Advances in power train technology Ergonomics of electric vehicles Effects of driver distraction, workload, and physical environments Active safety systems Navigation support Vibration and noise perception Health and safety aspects of driving While this area is not new, most of the books available are either too general or out of date. This book presents the latest developments in the field of ergonomics and human factors and discusses their implications to the design of modern and future vehicles, giving you the tools you need for innovation.

'Complex sociotechnical systems' are systems made up of numerous interacting parts, both human and non-human, operating in dynamic, ambiguous and safety critical domains. Cognitive Work Analysis (CWA) is a structured framework specifically developed for considering the development and analysis of these complex socio-technical systems. Unlike many human factors approaches, CWA does not focus on how human-system interaction should proceed (normative modelling) or how human-system interaction currently works (descriptive modelling). Instead, through a focus on constraints, it develops a model of how work can be conducted within a given work domain, without explicitly identifying specific sequences of actions (formative modelling). The framework leads the analyst to consider the environment the task takes place within, and the effect of the imposed constraints on the way work can be conducted. It provides guidance through the process of answering the questions of why the system exists, what activities can be conducted within the domain as well as how these activities can be achieved, and who can perform them. The first part of the book contains a comprehensive description of CWA, introducing it to the uninitiated. It then presents a number of applications in complex military domains to explore and develop the benefits of CWA. Unlike much of the previous literature, particular attention is placed on exploring the CWA framework in its entirety. This holistic approach focuses on the system environment, the activity that takes place within it, the strategies used to conduct this activity, the way in which the constituent parts of the system (both human and non-human) interact and the behaviour required. Each stage of this analysis identifies the constraints governing the system; it is contended that through this holistic understanding of constraints, recommendations can be made for the design of system interaction; increasing the ability of users to cope with unanticipated, unexpected situations. This book discusses the applicability of the approach in system analysis, development and evaluation. It provides process to what was previously a loosely defined framework.

Having an accurate understanding of what is going on is a key commodity for teams working within military systems. 'Situation awareness' (SA) is the term that is used within human factors circles to describe the level of awareness that operators have of the situation that they are engaged in; it focuses on how operators develop and maintain a sufficient understanding of 'what is going on' in order to achieve success in task performance. Over the past two decades, the construct has become a fundamental theme within the areas of system design and evaluation and has received considerable attention from the human factors research community. Despite this, there is still considerable debate over how SA operates in complex collaborative systems and how SA achievement and maintenance is best supported through system, procedure and interface design. This book focuses on the recently developed concept of distributed situation awareness, which takes a systems perspective on the concept and moves the focus on situation awareness out of the heads of individual operators and on to the overall joint cognitive system consisting of human and technological agents. Situation awareness is viewed as an emergent property of collaborative systems, something that resides in the interaction between elements of the system and not in the heads of individual operators working in that system. The first part of the book presents a comprehensive review and critique of existing SA theory and measurement approaches, following which a novel model for complex collaborative systems, the distributed SA model, and a new modelling procedure, the propositional network approach, are outlined and demonstrated. The next part focuses on real-world applications of the model and modelling procedure, and presents four case studies undertaken in the land warfare, multinational warfare and energy distribution domains. Each case study is described in terms of the domain in question, the methodology employed, and the findings derived in relation to situation awareness theory. The third and final part of the book then concentrates on theoretical development, and uses the academic literature and the findings from the case study applications to validate and extend the distributed SA model described at the beginning of the book. In closing, the utility of the distributed SA model and modeling procedure are outlined and a series of initial guidelines for supporting distributed SA through system design are articulated.

Risky Work Environments provides new insights into the multiple and dynamic trajectories of both near misses and mistakes in complex work environments, based on actual case examples. It also studies the interactions between various activity systems or work practices (design, maintenance, incident investigation, regulation, operation) and their consequences for operational performance. The role of rules and regulations is explored, considering the consequences of deviations and the limitations of enforced compliance. Further, the book explains how to search for, think about and act on information about vulnerability, near misses and mistakes in a way that emphasizes accountability in ways that are not punitive but instead responsible, innovative and provide opportunities for learning. Writing from different disciplines and theoretical perspectives, the contributors analyse working in risky environments which include air traffic control, offshore mining, chemical plants, neo-natal intensive care units, ship piloting and emergency call dispatch centres. In each chapter the authors present rich empirical data and their analyses illustrate a variety of ways in which, despite imperfect systems, safety and resilience is created in human action. In the chapters where the focus is on error or mistakes, the analysis undertaken reveals the logic of actions undertaken at the time as well as their constraints. The contributors are all active researchers within their disciplines and come from Australia, Finland, France, Norway and the Netherlands. The book will be of direct interest to safety scientists, researchers and scientists, as well as human factors practitioners working in complex technological systems.

Although we now have sophisticated algorithms and techniques for determining the shapes and sizes and for matching the fit between shoes and feet, few, if any, of the books currently available cover these new technologies until now. Bringing together high-quality and state-of-the-art contributions from designers, biomechanists, ergonomists, engineers, podiatrists, and scientists from industry and academia, The Science of Footwear provides an in-depth understanding of the technology and techniques involved in the design and development of a popular and demanding consumer product. This book introduces the design, development, manufacturing, and marketing of footwear. The chapters contain data from past research and the state-of-the art methodologies. They not only cover every aspect of the product design, but also how the footwear industry caters to the wide-ranging needs of sophisticated and demanding customers. The footwear industry has rapidly changed over the last 10 years. Mass production has changed to personalization and mass customization, areas that are not well-understood. This book explores these different concepts in a coherent way, drawing on differing views that give a holistic view of the science behind footwear. Collating information from different disciplines, the book provides the tools to develop the next generation of footwear.

This book provides applications of machine learning in healthcare systems and seeks to close the gap between engineering and medicine. It will combine the design and problem-solving skills of engineering with health sciences, in order to advance healthcare treatment. The book will include areas such as diagnosis, monitoring, and therapy. The book will provide real-world case studies, gives a detailed exploration of applications in healthcare systems, offers multiple perspectives on a variety of disciplines, while also letting the reader know how to avoid some of the consequences of old methods with data sharing. The book can be used as a reference for practitioners, researchers and for students at basic and intermediary levels in Computer Science, Electronics and Communications.

Traditional research about Financial Stability and Sustainable Growth typically omits Earnings Management (as a broad class of misconduct), Complex Systems Theory, Mechanism Design Theory, Public Health, psychology issues, and the externalities and psychological effects of Fintech. Inequality, Environmental Pollution, Earnings Management opportunities, the varieties of complex Financial Instruments, Fintech, Regulatory Fragmentation, Regulatory Capture and real-financial sector-linkages are growing around the world, and these factors can have symbiotic relationships. Within Complex System theory framework, this book analyzes these foregoing issues, and introduces new behaviour theories, Enforcement Dichotomies, and critiques of models, regulations and theories in several dimensions. The issues analyzed can affect markets, and evolutions of systems, decision-making, "nternal Markets and risk-perception within government regulators, operating companies and investment entities, and thus they have Public Policy implications. The legal analysis uses applicable US case-law and statutes (which have been copied by many countries, and are similar to those of many common-law countries). Using Qualitative Reasoning, Capital Dynamics Theory (a new approach introduced in this book), Critical Theory and elements of Mechanism Design Theory, the book aims to enhance cross-disciplinary analysis of the above-mentioned issues; and to help researchers build better systems/Artificial-Intelligence/mathematical models in Financial Stability, Portfolio Management, Policy-Analysis, Asset Pricing, Contract Theory, Enforcement Theory and Fraud Detection. The primary audience for this book consists of university Professors, PHD students and PHD degree-holders (in industries, government agencies, financial services companies and research institutes). The book can be used as a primary or supplementary textbook for graduate courses in Regulation; Capital Markets; Law & Economics, International Political Economy and or Mechanism Design (Applied Math, Operations Research, Computer Science or Finance).

With an updated edition including new material in additional chapters, this one-of-a-kind handbook covers not only current standardization efforts, but also anthropometry and optimal working postures, ergonomic human computer interactions, legal protection, occupational health and safety, and military human factor principles. While delineating the crucial role that standards and guidelines play in facilitating the design of advantageous working conditions to enhance individual performance, the handbook suggests ways to expand opportunities for global economic and ergonomic development. This book features: Guidance on the design of work systems including tasks, equipment, and workspaces as well as the work environment in relation to human capacities and limitations Emphasis on important human factors and ergonomic standards that can be utilized to improve product and process to ensure efficiency and safety A focus on quality control to ensure that standards are met throughout the worldwide market

Operational excellence, as a quest in the prevailing digital era, is predicated on a systems view of the operating environments in business, industry, government, academia, and other organizational entities. This book uses a systems-based approach to show how operational excellence can be pursued, achieved, and sustained. It offers a systems perspective for operational excellence and discusses the evolution of products from the classical operation era to present day digital operations. It covers the role of global markets on domestic operations, presents operational work design and ergonomics, and combines industrial engineering, advanced research, and practical experience. This book is a useful guide for scholars, practitioners and those involved in engineering, management, and business fields.

Responding to the public concern caused by recent hospital scandals and accounts of unintended harm to patients, this author draws on her experience of analysing the health care systems of over a dozen countries and examines whether greater regulation has increased patient safety and health care quality. The book adopts a new approach to mapping developments in health care systems in Europe, North America and Australia and pieces together evidence of which regulatory strategies and mechanisms work well to ensure safer patient care. It identifies the regulatory bodies, the regulatory principles and the implementation strategies adopted to improve governance in health care systems and suggests a conceptual framework for responsive regulation. The book will be of interest to government actors, health care professionals and medico-legal scholars.

This book focuses on ways to better manage and prevent aircraft-based homicide events while in flight using alternate technology to replace the Cockpit Voice Recorder (CVR) and/or Digital Flight Data Recorder (DFDR) functions. While these events are infrequent, the implementation of real-time predictive maintenance allows aircraft operators to better manage both scheduled and unscheduled maintenance events. Aviation Safety and Security: Utilizing Technology to Prevent Aircraft Fatality explores historical events of in-flight homicide and includes relevant accident case study excerpts from the National Transportation Safety Board (NTSB) and Air Accidents Investigation Branch (AAIB). FEATURES Explores historical events of in-flight homicide and offers solutions for ways to mitigate risk Explains how alternate technologies can be implemented to address in-flight safety issues Demonstrates that metrics for change are not solely for safety but also for financial savings for aircraft operation Includes relevant accident case study excerpts from the NTSB and AAIB Expresses the need for real-time predictive maintenance Stephen J Wright is an academic Professor at the faculty of Engineering and Natural Sciences at Tampere University, Finland, specializing in aviation, aeronautical engineering, and aircraft systems.

This unique book expands the contribution of aviation psychology and human factors to the aviation industry within the Asia Pacific region, with participation from many other parts of the globe, and key local and international experts, developing the safety, efficiency and viability of the industry. It is a forward-looking work, providing new strategies for psychology and human factors to increase the safe and effective functioning of aviation organisations and systems, pertinent to both civil and military operations. This is the formal refereed proceedings of The Fifth Australian Aviation Psychology Symposium, Manly Beach, Sydney 2000. The symposium had a diverse range of contributions and Development Workshops, bringing together practitioners from aviation psychology and human factors, flight operations management, safety managers, pilots, cabin crew, air traffic controllers, engineering and maintenance personnel, air safety investigators, staff from manufacturers and regulatory bodies, and applied aviation industry researchers and academics. This book will be of interest to anyone involved in human factors, safety systems or aviation psychology within both the civil and military aviation industry.

In It Should Never Happen Again, Dr Mike Lauder questions the value of public inquiries. Every day, we hear about another inquiry being set up, or why the last one failed to deliver the hoped for outcomes. A great deal of time and taxpayers' money is spent on inquiries and even more on implementing their recommendations, but the author suggests that those conducting inquiries might be considered (by their own test) criminally negligent in the way they do so and that it is no surprise that they do not lead to the learning they should. The focus of Mike Lauder's research is the gaps between what is known, what knowledge is used by practitioners and those who judge them. He contends that the difference between the judicial perspective and that of practitioners who are judged by the inquiry process creates barriers that impede others from learning. Crucially, inquiry outcomes do not assist the leadership of organisations to improve risk governance. It Should Never Happen Again is based on research into high profile public inquiries and presidential commissions in the UK, the USA, Continental Europe, and elsewhere. Embracing issues ranging from terrorist attacks to pollution, fire and air disasters; criminal cases; banking and bribery scandals; and the state of public services, Mike Lauder contrasts the judicial perspective of those who inquire, the academic perspective of those who know and the practical perspective of those who are required to act, and offers new models for understanding risk and its governance.

Human error is now the main cause of aircraft accidents. However, in many cases the pilot simply falls into a trap that has been left for him/her by the poor design of the flight deck. This book addresses the human factors issues pertinent to the design of modern flight decks. Comprising of invited chapters from internationally recognised experts in human factors and flight deck design, contributions span the world of industry, government research establishments and academia. The book brings together the practical experience of professionals across the human factors and flight deck design disciplines to provide a single, all-encompassing volume. Divided into two main parts, part one of the book examines: the benefits of human engineering; flight deck design process; head down display design; head-up display design; auditory warning systems; flight control systems, control inceptors and aircraft handling qualities; flight deck automation; and human-computer interaction on the flight deck and anthropometrics for flight deck design. Part two is concerned with flight deck evaluation - the human factors evaluation of flight decks; human factors in flight test and the regulatory viewpoint Of interest to all human factors professionals operating in high technology, high-risk dynamic industries as well as those engaged directly in aerospace activities, the book will also be of key importance to engineers with an interest in human factors for flight deck design, academics and third year and post-graduate human factors/ergonomics and psychology students.

Australia has an enviable record for airline safety - No one has ever died in an accident involving a commercial jet aircraft in Australia. The reasons behind this have been the source of much speculation and theories tend to focus on issues related to the natural environment and even luck. However, with human error being present in arguably 100% of aircraft accidents, it seems reasonable that a good safety record is at least partly the consequence of human intervention. This text uses Australian aviation as a case study of a safe system to explore the interactions between the natural, operational and human environments. Based on doctoral research including a major survey of pilot and air traffic controller perceptions, the book is unusual in that it looks at positive examples in safety rather than taking the traditional reactive approach to safety deficiencies.

Knowledge management goes beyond data and information capture in computerized health records and ordering systems; it seeks to leverage the experiences of all who interact in healthcare to enhance care delivery, teamwork, and organizational learning. Knowledge management - if envisioned thoughtfully - takes a systemic approach to implementation that includes the embodiment of a learning culture. Knowledge is then used to support that culture and the knowledge workers within it to encourage them to share what they know, thusly enabling their peers, their organizations and ultimately their patients to benefit from their experience to proactively dismantle hierarchy and encourage sharing about what works, and what doesn't to focus efforts on improvement. Knowledge Management in Healthcare draws on relevant business, clinical and health administration literature plus the analysis of discussions with a variety of clinical, administrative, leadership, patient and information experts. The result is a book that will inform thinking on knowledge access needs to mitigate potential failures, design lasting improvements and support the sharing of what is known to enable work towards attaining high reliability. It can be used as a general tool for leaders and individuals wishing to devise and implement a knowledge-sharing culture in their institution, design innovative activities supporting transparency and communication to strengthen existing programs intended to enhance knowledge sharing behaviours and contribute to high quality, safe care.

From the Foreword by Captain Daniel Maurino, ICAO: '...Air Traffic Control...will remain a technology-intensive system. People (controllers) must harmoniously interact with technology to contribute to achieve the aviation system's goals of safe and efficient transportation of passengers and cargo...This book...considers human error and human factors from a contemporary and operational perspective and discusses the parts as well as the whole...I hope you enjoy reading it as much as I did.' The motivation for writing this book comes from the author's long standing belief that the needs of Air Traffic Service personnel are inadequately represented in the aviation literature. There are few references to air traffic control in many of the books written for pilots and about pilots and this is also observed at the main international conferences. In line with the ICAO syllabus for human factors training for air traffic controllers, the book covers the main issues in air traffic control, with regard to human performance: physiology including stress, fatigue and shift work problems; psychology with emphasis on human error and its management, social psychology including issues of communication and working in teams, the environment including ergonomic principles and working with new technologies and hardware and software issues including the development of documentation and procedures and a study of the changes brought about by advanced technologies. Throughout the text there are actual examples taken from the air traffic control environment to illustrate the issues discussed. A full bibliography is included for those who want to read beyond these issues. It has been written for all in air traffic services, from ab initio to the boardroom; it is important that the men and women in senior management positions have some knowledge and awareness of the fundamental problems that limit and enhance human performance.

A quality product or service is the successful and profitable outcome of organising resources, as judged by the final customer. Every business unit needs processes in order to do this effectively; and all processes must be documented so that achievements can be measured and future improvements planned and implemented. Pharmaceutical Process Design and Management takes a step-wise approach to process management. It presents the various elements comprising a process (man, machine, materials, method and environment); it looks at quality control and quality assurance, tools for quality improvements and ways of structuring a process into discrete, fully accountable elements; it proposes that for processes to run successfully, all operators must be the initial problem-solvers; finally, it illustrates how, with the right tools, every problem can be broken down into solvable elements. Learn how to deploy a science and risk-based approach to pharmaceutical manufacturing, by taking a fundamental approach to process design and management and, as a consequence, keep your customers satisfied and your profits healthy.