Knowledge management goes beyond data and information capture in computerized health records and ordering systems; it seeks to leverage the experiences of all who interact in healthcare to enhance care delivery, teamwork, and organizational learning. Knowledge management - if envisioned thoughtfully - takes a systemic approach to implementation that includes the embodiment of a learning culture. Knowledge is then used to support that culture and the knowledge workers within it to encourage them to share what they know, thusly enabling their peers, their organizations and ultimately their patients to benefit from their experience to proactively dismantle hierarchy and encourage sharing about what works, and what doesn't to focus efforts on improvement. Knowledge Management in Healthcare draws on relevant business, clinical and health administration literature plus the analysis of discussions with a variety of clinical, administrative, leadership, patient and information experts. The result is a book that will inform thinking on knowledge access needs to mitigate potential failures, design lasting improvements and support the sharing of what is known to enable work towards attaining high reliability. It can be used as a general tool for leaders and individuals wishing to devise and implement a knowledge-sharing culture in their institution, design innovative activities supporting transparency and communication to strengthen existing programs intended to enhance knowledge sharing behaviours and contribute to high quality, safe care.

The broad and developing scope of human factors and ergonomics - the application of scientific knowledge to improve people's interaction with products, systems and environments - has been illustrated for 28 years by the books which make up the Contemporary Ergonomics series. This book presents the proceedings of the international conference - Ergonomics and Human Factors 2014. In addition to being the leading event in the UK that features ergonomics and human factors across all sectors, this is also the annual meeting of the Institute of Ergonomics & Human Factors. Individual papers provide insight into current practice, present new research findings and form an invaluable reference source. The volumes provide a fast track for the publication of suitable papers from international contributors, with papers being subject to peer review since 2009 and selected by the conference programme committee. A wide range of topics are covered in these proceedings including workload, human capability, systems, product design, manufacturing systems, behaviour change, health and wellbeing, organisational culture, smart environments and sustainability, transport and musculoskeletal disorders. As well as being of interest to mainstream ergonomists and human factors specialists, Contemporary Ergonomics and Human Factors will appeal to all those who are concerned with people's interactions with their working and leisure environment including designers, manufacturing and production engineers, health and safety specialists, occupational, applied and industrial psychologists, and applied physiologists.

- Written by world-leading subject specialist in both sport management and artificial intelligence - Includes interviews with elite sports managers and coaches - Examines the competitive advantages offered by AI to a wide-range of areas including Recruitment, Performance & Tactics, Health & Fitness, Pedagogy, Broadcasting, eSports, Gambling, and Stadium Design

This book presents a co-design detailed methodology that will enable the reader to develop human-centered product designs, considering the user's needs, skills, and limitations. The purpose of this book is to produce an ergonomic design methodology in which the "user's voice" can be translated into product requirements in a way that designers and manufacturers can use, characterizing it as a co-design methodology. It discusses important topics including ergonomics and product design, design specifications, project evaluation, modeling and prototyping, product safety, human error, kansei/affective engineering, usability and user experience, models of usability, methods for research and evaluation of usability, methods for evaluation of user-experience, preliminary strategic design planning, detailing design, and design, ergonomic and pandemics. The book offers a human-centered design methodology that allows the reader to carry out analysis and design projects for both products aimed at the disabled user population and those that serve the general population. It will be a valuable reference text for undergraduate and graduate students and professionals in the fields of ergonomics, design, architecture, engineering, and related fields. It can also be used by students and professionals of physiotherapy and occupational therapy interested in designing products for people with special needs.

1. Provides a toolkit of templates for common VR interactions, as well as practical advice on when to use them and how to tailor them for specific use cases; 2. Includes case studies detailing the practical application of interaction theory discussed in each chapter; 3. Presents tables of guidelines for practicing VR developers, for reference during software development; 4. Covers procedures for Interface Evaluation - formulas and testing methodologies to ensure that VR interfaces are effective, efficient, engaging, error-tolerant, and easy to learn; 5. Non-linear organisation - chapters of the book on different concepts can be read to gain knowledge on a single topic, without requiring other chapters to be read beforehand; 6. Includes ancillaries - PowerPoint slides, 3D models, videos, and a teacher's guide

Rapid advancements in train control and in-cab technologies provide significant opportunities for rail operators to improve efficiency and enhance their operations. New technologies often provide elegant solutions to existing problems or new capabilities for the operator. However, new technologies may also represent a significant form of risk. Thus, it is important to balance the potential for significant improvement with justifiable concern about how the technology may unpredictably change the nature of the work. If a technology is designed and implemented without considering the substantive human factors concerns, that technology may lead to unintended consequences that can introduce safety issues and disrupt network performance. It is important to note that even a well-designed and beneficial technology may be rejected by the users who see it as a threat to their jobs, status or working conditions. This book discusses the issues surrounding rail technology and introduces a 'toolkit' of human factors evaluation methods. The toolkit provides a practical and operationally focused set of methods that can be used by managers considering investing in technology, staff charged with implementing a technology, and consultants engaged to assist with the design and evaluation process. This toolkit can help to ensure that new rail technologies are thoughtfully designed, effectively implemented, and well received by users so that the significant investment associated with developing rail technologies is not wasted.

Critically deploying the idea of uneven and combined development this book provides a novel non-Eurocentric account of Iran s experience of modernity and revolution. "Recasting Iranian Modernity "presents the argument that Eurocentrism can be decisively overcome through a social theory that has international relations at its ontological core. This will enable a conception of history in which there is an intrinsic international dimension to social change that prevents historical repetition.

This hitherto under-theorized international dimension is, the book argues, manifest in combined patterns of development, which incorporate both foreign and native forms. It is the tension-prone and unstable nature of these hybrid developmental patterns that mark Iranian modernity, and fuelled the socio-political dynamics of the 1979 revolution and the rise of political Islam.

Challenging solely comparative approaches to the Iranian Revolution that explain it away as either a deviation from, or a reaction to, modernity on the grounds of its religious form, this book will be valuable to those interested in an alternative theoretical approach to the Iranian Revolution, modern Iran and political Islam, working in the fields of International Relations, Middle East and Islamic Studies, History, Political Science, Political Sociology, Postcolonialism, and Comparative Politics.

Leadership is demanding and challenging. How do leaders cope? How do they remain fit and strong, and thrive? The authors of Leadership Resilience, a business school academic and a police officer, suggest that many challenges faced by leaders are similar to the challenges experienced by police officers. The isolation; the pressure not to show personal emotions; the expectation that they will deal effectively with confused, frustrated and angry people; and that they can deal with delivering bad news; all contribute to the pressures bearing on leaders and police officers everywhere. The authors argue that these challenges are more pronounced in policing and so more readily identifiable than in other leadership situations. They explore challenges experienced by police officers, look at how they cope with them, and draw lessons for those undertaking leadership roles more generally. Leadership Resilience provides accounts from police officers, in their own words, of difficult experiences they encounter. They describe their feelings about what was important and how they coped with it. Each account is followed by an analysis highlighting what is discussed, and not discussed, in the accounts and identifying lessons that can be drawn by leaders in other situations. All is presented so that it is relevant to different cultures demanding different styles of leadership. Analysis of the engaging experiences featured will help leaders struggling with the gap between leadership education and capability and the demands made of them to survive and thrive, while maintaining their physical, mental, emotional, and spiritual health.

Aeromedical psychology is that branch of psychology pertaining to the assessment, selection and evaluation of aviation personnel. This book, Aeromedical Psychology, is designed to provide the means for a variety of clinicians to carry out sound assessment and selection procedures, perform informed evaluations and make subsequent recommendations regarding flight status and treatment strategies geared to the aviation environment. To facilitate a dynamic understanding of the field, the book emphasizes an integration of applications and theory, case examples and research. The book is divided into three parts. The first presents assessment and selection procedures for aviation personnel (i.e. air traffic controllers, flight officers and pilots) and astronauts and the many ways in which both psychologists and psychiatrists are involved in these roles. In the second part, the waiver standards put forth by both the FAA and the various branches of the military are presented, as well as the waiver decision process. Clinical issues unique to aviation - notably fear of flying, motivation to fly and airsickness - are addressed, as well as possible courses of intervention, treatment and disposition. In the final part, more specialized issues pertaining to aeromedical psychology are dealt with, namely the psychopharmacological research and regulations applicable to recreational pilots and aviation personnel, managing the aftermath of aviation mishaps and the psychologist's role in accident investigations.

The British Prime Minister has avowed to 'kill off the health and safety culture' which he described as 'a monster'. Nonetheless, industries face ever increasing public expectation and legislative pressure to improve safety when, actually, rates of safety improvement have slowed to a standstill. In Safety Can't Be Measured, Andrew Townsend suggests the main reason for the stagnation of safety improvement is the failure to recognise the evolution in accident causation and to evolve with it. He severely criticises some aspects of current day management of occupational safety and contends that everyone is trying to continuously improve something in which improvement cannot be measured, so the received wisdom underpinning safety management and regulation is not evidence-based and much of it is misguided. What is measured is the absence of safety - through incidents, injuries and the occurrence of ill health. We cannot continue to justify these ways of doing things, and claiming success by association, without admitting there might be other explanations. In this series of short chapters, occupational health and safety is put in context by demystifying the research, regulation and management of health and safety. Using evidence, Townsend challenges orthodox dogma by demonstrating that currently unused data could help deduce how safety really works, and thus support alternative thought processes from which new approaches to risk reduction and safety management could emerge.

* Addresses the four fields of focus for error prevention / reduction - namely, (1) hazards and barriers, (2) error traps and counteraction behaviors, (3) erroneous and correct thought process in decision-making and (4) prevention of the recurrence of error. The scope of this book is unique. * Provides my unique model of performance - using the daisy chain of knowledge, cognition, beliefs, values, attitudes, behavior, results, performance. * Addresses in detail Dr. Peter Drucker's teaching, as follows: "The task of leadership is to create an alignment of strengths in a way that makes a system's weaknesses irrelevant." My book makes it clear that the "alignment of strengths" are the error prevention, detection and mitigation barriers and the "weaknesses" are the hazards in processes that are or should be made irrelevant by the barriers. My book provides the specifics of how to identify and assess the hazards and how to create effective barriers. * Provides the most complete list and most comprehensive a discussion of management responsibilities to establish and maintain the quality-conscious work environment. * Provides my 30+ principles of human error prevention, none of which duplicate Dr. James Reason's 12 principles of error management and a few of which contradict Dr. Reason's principles. * Provides a unique seven 7 human error causal factors which, when fully understood, enable one to better design processes and better perform root cause analysis. * Addresses risk management at three levels - (1) risk management of processes, (2) risk management of components and (3) and risk management of hardware systems and the facility as a whole. The techniques for each are significantly different. Neither ISO 9001 not ISO 31000 do this. * Provides the most complete list of techniques for improving the effectiveness of process barriers and the most comprehensive discussion of these techniques. * Describes the full scope of the quality function in terms of hazards and barriers. * Provides a unique nine types of corrective action with examples of each. * Describes 36 biases that adversely impact decision-making. * Describes the 10 questions that should be asked and answered before making any significant decision. * Provides unique templates for root cause analysis - templates that assure the discipline, rigor and logic of the analysis. * Provides the most complete and comprehensive coverage of the widely known Piper Alpha accident, especially the causal factors of the accident, and introduces a non-fail-safe character of the work permit process as the major cause. * provides universally applicable criteria for 37 different areas types of processes that may be included in the enterprise business management system - criteria that are designed to prevent human error in the design of the processes. Examples are: o 12 cross-references to facilitate document change management; o 100+ different types of records; o Methods by which to improve inspection and test effectiveness. Regarding specific incidents, the book: * Introduces violation of The Precautionary Principle in addition to GroupThink as causes of the Challenger accident. * Demonstrates that even if Alaska Flight 161 had not crashed due to the change in the lubrication schedule for the jackscrew assembly, sooner or later it would have crashed due to the lack of specificity in the maintenance procedure for the jackscrew assembly. * Demonstrates that even with all of the error-inducing conditions aboard the Greenville submarine, its sinking of the Ehime Maru could not have occurred without the failure of a barrier. Error-inducing conditions cannot be root causes. * My book Note: Bold typed items represent my unique additions to the body of knowledge. Non-bold typed items represent my special treatment of items that already exist in the body of knowledge.

This study examines the relationship between social inequality and change in the newly democratic South Africa through the lens of paid domestic labour. The interviews with workers, employers, politicians and activists, offer diverse perspectives on the race, glass and gender divides within South Africa.

Experience is currently a hot theme in decision making. For a long time, decision research was almost exclusively focused on new decisions and neglected the importance of experience. It took the field until the 1990s for a new direction in research and theorizing to become visible in the literature. There are parallel movements happening in sociology, political science, social psychology, and business. The purpose of this edited book is to provide a balanced and representative overview of what is currently known about the dynamics of experienced-based decision making. The chapters are written by renowned experts in the field and provide the latest theoretical developments, integrative frameworks, and state-of-the-art reviews of research in the laboratory and in the field.

Contemporary urban studies engages a wide range of approaches in the analysis of the processes at work in urban areas. These approaches derive from anthropology, economics, geography, history, politics and sociology as well as from the professional experience of town planning and architecture. Social process and the city reflects this growing cross-disciplinary engagement. This shows the important, problematic, role which cities in particular, and urban change in general have played in the growth of Australia. The overriding concern of each essay in this collection is to develop an understanding of the ways urban areas function and an awareness of how differing interpretations of 'urban phenomena' might be applied. This attention to the nature of the forces at work, and the processes these forces manifest themselves in, is extended both empirically and conceptually. This book was first published in 1983.

Effective radio communication between ATC and pilots has long been recognized as an important element of aviation safety. In recognition of the role miscommunications play in aviation incidents and accidents, the International Civil Aviation Organization (ICAO) recently introduced language proficiency requirements for all flight personnel in all ICAO member states. Using an effective and economical experimental paradigm, the research described here teases apart the complex combination of factors (e.g. speech rate, controller message length, English language proficiency, cognitive workload) believed to contribute to miscommunications between controllers and pilots. Misunderstandings in ATC Communication offers an in-depth report of a seminal study in aviation communication, which until now has only been available in the form of an unpublished dissertation. In addition, it offers a recent extension of that work, the authors' reflections on the research process, and a thorough review of the aviation communication literature. Graduate students and researchers who wish to address real-world problems will appreciate the simple elegance of the experimental paradigm that has been used to address a wide range of theoretical and applied interdisciplinary research questions. The book will appeal to scholars in the fields of human factors, linguistics, cognitive psychology, applied linguistics and second-language education and assessment. It is also of direct relevance to government and industry decision-makers and operators as they strive to implement the ICAO requirements, and to improve aviation safety.

In complex sociotechnical systems such as military, health care, and nuclear power systems, poor performance or errors resulting from inadequate designs can have catastrophic consequences. Although considered challenging to learn and execute well, work domain analysis can be used as a framework to assist in the design of these systems. Work Domain Analysis: Concepts, Guidelines, and Cases helps you develop a deep understanding of this framework-not by oversimplifying the principles but by explaining its concepts and methodology in considerable depth. Building on the foundational concepts of cognitive work analysis by providing the first comprehensive treatment of work domain analysis, the book begins with fundamental topics such as abstraction, decomposition, and structural means-ends and part-whole relations, clearly outlining the basic characteristics of a work domain model. It then explores more advanced topics such as the development of multiple models of a system and the distinction between causal and intentional systems and illustrates them with numerous examples across a range of systems including warships, libraries, and petrochemical plants. It also provides comprehensive guidelines for performing work domain analysis. The author provides three detailed case studies that examine the impact, unique contribution, and feasibility of applying work domain analysis in industrial settings. These case studies demonstrate that work domain analysis can be used to address a range of problems beyond interface design, such as team design, training, and the evaluation of system design concepts. They also provide concrete illustrations of the guidelines for work domain analysis. Without an appreciation of the variety of applications of work domain analysis, and its suitability for implementation in industrial settings, the benefits of this approach may not be fully realized. This book supplies the deep knowledge of this tool that will lead both to more powerful and innovative applications of the approach and to designs that support flexibility or adaptation in the workplace, making systems safer, healthier, and more productive for workers.

Professor Bird presents a synthesis of the many approaches to the study of a central featuer of modern life - the city, including its distant past and its future. He sees centrality as a mental projection on to space, and discusses the concept in relation to three types of its manifestation in spatial terms: the city as centre of a tributary region; the centres and central areas of cities themselves; and the city considered as a centre or gateway for other distant regions, often overseas. This book should do much to unravel the funamental similarities between cities of the world while recognizing the myriad variations upon a common theme. This book was first published in 1977.

The broad and developing scope of ergonomics - the application of scientific knowledge to improve people's interaction with products, systems and environments - has been illustrated for 27 years by the books which make up the Contemporary Ergonomics series. This book presents the proceedings of the international conference on Contemporary Ergonomics and Human Factors 2013. In addition to being the leading event in the UK that features ergonomics and human factors across all sectors, this is also the annual conference of the Institute of Ergonomics & Human Factors. Individual papers provide insight into current practice, present new research findings and form an invaluable reference source. The volumes provide a fast track for the publication of suitable papers from international contributors, with papers being subject to peer review since 2009. A wide range of topics are covered in these proceedings including human computer interaction, standards, accessibility, work & wellbeing, design, transport, safety culture, green ergonomics, healthcare, human cognition, biomechanics, crowd behaviour and the systems approach. As well as being of interest to mainstream ergonomists and human factors specialists, Contemporary Ergonomics and Human Factors will appeal to all those who are concerned with people's interactions with their working and leisure environment including designers, manufacturing and production engineers, health and safety specialists, occupational, applied and industrial psychologists, and applied physiologists.

Rules and procedures are key features for a modern organization to function. It is no surprise to see them to be paramount in safety management. As some sociologists argue, routine and rule following is not always socially resented. It can bring people comfort and reduce anxieties of newness and uncertainty. Facing constant unexpected events entails fatigue and exhaustion. There is also no doubt that proceduralization and documented activities have brought progress, avoided recurrent mistakes and allowed for 'best practices' to be adopted. However, it seems that the exclusive and intensive use of procedures today is in fact a threat to new progress in safety. There is an urgent need to consider this issue because there is doubt that the path chosen by many hazardous industries and activities is the most effective, safety wise, considering the safety level achieved today. As soon as safety is involved, there seems to be an irresistible push towards a wider scope of norms, procedures and processes, whatever the context implied. This book is not a plea against proceduralization, but it does take the view that it is time to reassess how far it can still go and to what benefit. Underlying these questions, there is a growing suspicion that the path taken might in fact lead to a dead end, unless the concept of procedure and the conditions under which these procedures are developed are revisited.

This edited book presents cutting-edge research looking at the role of multiple intelligence--cognitive (IQ), emotional intelligence, social intelligence--in effective leadership, written by the most distinguished scholars in the two distinct fields of intelligence and leadership. The synergy of bringing together both traditional intelligence researchers and renowned leadership scholars to discuss how multiple forms of intelligence impact leadership has important implications for the study and the practice of organizational and political leadership. This volume emanates from the recent explosion of interest in non-IQ domains of intelligence, particularly in Emotional Intelligence and Social Intelligence. Indeed, the leading EI and SI scholars have contributed to this book. Research described in this book suggests that: (1) possession of multiple forms of intelligence is important for effective leadership; (2) researchers are just beginning to understand the breadth, depth, and potential applications of non-IQ domains of intelligence; (3) incorporating multiple intelligence constructs into existing leadership theories will improve our understanding of effective leadership; and (4) research on multiple intelligence has important implications for both the selection and training of future leaders.

The environmental and human costs of marine accidents are high, and risks are considerable. At the same time, expectations from society for the safety of maritime transportation, like most other activities, increase continuously. To meet these expectations, systematic methods for understanding and managing the risks in a cost-efficient manner are needed. This book provides readers with an understanding of how to approach this problem. Firmly set within the context of the maritime industry, systematic methods for safety management and risk assessment are described. The legal framework and the risk picture within the maritime industry provide necessary context. Safety management is a continuous and wide-ranging process, with a set of methods and tools to support the process. The book provides guidance on how to approach safety management, with many examples from the maritime industry to illustrate practical use. This extensively revised new edition addresses the needs of students and professionals working in shipping management, ship design and naval architecture, and transport management, as well as safety management, insurance and accident investigation.

This book provides a great collection of work design testimonies with transferable lessons across many industry sectors and domains. It discusses physiological and cognitive parameters, teamwork, social aspects, organizational, and broader factors that influence work design initiatives. It is important to learn from practitioner stories and real-world conditions that affect the theoretical applications of work design. Readers will benefit from understanding the struggles and successes of the authors. The chapters cover a wide spectrum of human factors and user needs, including decision making in (ab)normal and safety-critical situations, physical ergonomics, design-in-use modifications, and tailored training. The text examines holistic approaches that lead to improved work methods, worker engagement, and effective system-wide interventions. Ergonomic Insights: Successes and Failures of Work Design is primarily written for professionals and graduate students in the fields of ergonomics, human factors, and occupational health and safety. Educators will also benefit from using these case studies in class lessons.

Machiavelli lives. 500 years after NiccolA(2) Machiavelli has written 'The Prince', this classic of the mechanisms behind success in management has not lost its relevance. In an intriguing and inspiring interplay of quotes, interpretations and examples, Dr Ralf Lisch develops Machiavelli's most famous work into a practical guide providing Ancient Wisdom for Modern Management. Many have heard about Machiavelli but few have really read and understood him. Ralf Lisch's analysis of 'The Prince' proves that widespread associations with evil management are a thorough misunderstanding. He has done away with historic ballast and abstains from a moralizing approach that does not do justice to Machiavelli's works. Instead, he lets Machiavelli have his say and provides a positive and pragmatic interpretation of the wisdom of 'The Prince' from a management perspective. It is a fresh approach that combines theoretical analysis with a practical focus. Dealing with a wide range of essential management topics like careers, success, intellect, decision-making, trust, change management, knowledge management, mergers and acquisitions, networking, sustainability, business ethics, working processes and many others, this book proves that the basics of management have hardly changed over half a millennium. Ancient Wisdom for Modern Management is an amazing insight into the essentials of management and a workable guidance to success in daily business. This open-minded and compelling exploration of 'The Prince' combines reading pleasure with a great opportunity to participate in Machiavelli's truly timeless wisdom.

Although we now have sophisticated algorithms and techniques for determining the shapes and sizes and for matching the fit between shoes and feet, few, if any, of the books currently available cover these new technologies until now. Bringing together high-quality and state-of-the-art contributions from designers, biomechanists, ergonomists, engineers, podiatrists, and scientists from industry and academia, The Science of Footwear provides an in-depth understanding of the technology and techniques involved in the design and development of a popular and demanding consumer product. This book introduces the design, development, manufacturing, and marketing of footwear. The chapters contain data from past research and the state-of-the art methodologies. They not only cover every aspect of the product design, but also how the footwear industry caters to the wide-ranging needs of sophisticated and demanding customers. The footwear industry has rapidly changed over the last 10 years. Mass production has changed to personalization and mass customization, areas that are not well-understood. This book explores these different concepts in a coherent way, drawing on differing views that give a holistic view of the science behind footwear. Collating information from different disciplines, the book provides the tools to develop the next generation of footwear.

Successful interaction with products, tools and technologies depends on usable designs, accommodating the needs of potential users and does not require costly training. In this context, this book is concerned about emerging concepts, theories and applications of human factors knowledge focusing on the discovery and understanding of human interaction with products and systems for their improvement. The book is organized into four sections that focus on the following subject matters: * Usability Methods and Tools * Theoretical Issues in Usability * Usability in Web Environment * Miscellaneous In the section Usability Methods and Tools, studies related with new and improved methods and tools for the advancement in the efficiency of the usability studies is reported. In this context, this book provides studies, which cover everything from checklists and heuristics development to kaizen and biometrics measurement techniques. Also, the use of tools, like eye tracker, virtual reality and augmented reality is discussed. The section Theoretical Issues in Usability concentrates on theorical approaches of usability that allow justifying the impact of usability in our lives. Review studies about the importance of usability and connections between ergonomics and virtual reality were reported. General approaches raised the concepts of modeling and simulation to explain changes in human performance and accidents. The section Usability in Web Environment concentrates on studies associated with the use of the Internet environment and mainly discusses the development of new services and creates social communities. The section Miscellaneous shows various studies that focus on aesthetic, affective and emotional design, corporate and inclusive design.