This book focuses on contemporary human factors issues within the design of soldier systems and describes how they are currently being investigated and addressed by the U.S. Army to enhance soldier performance and effectiveness. Designing Soldier Systems approaches human factors issues from three main perspectives. In the first section, Chapters 1-5 focus on complexity introduced by technology, its impact on human performance, and how issues are being addressed to reduce cognitive workload. In the second section, Chapters 6-10 concentrate on obstacles imposed by operational and environmental conditions on the battlefield and how they are being mitigated through the use of technology. The third section, Chapters 11-21, is dedicated to system design and evaluation including the tools, techniques and technologies used by researchers who design soldier systems to overcome human physical and cognitive performance limitations as well as the obstacles imposed by environmental and operations conditions that are encountered by soldiers. The book will appeal to an international multidisciplinary audience interested in the design and development of systems for military use, including defense contractors, program management offices, human factors engineers, human system integrators, system engineers, and computer scientists. Relevant programs of study include those in human factors, cognitive science, neuroscience, neuroergonomics, psychology, training and education, and engineering.

Safety management and human factors disciplines are often regarded as subjective and nebulous. This perhaps stems from a variety of, sometimes disparate, activities in the realms of education, industry and research. Aviation is one of the safety-critical industries that has led the development of safety systems and human factors. However, in recent years, safety management and human factors are seen to be progressing well in the road, rail and the medical arena. Multimodal Safety Management and Human Factors is a wide-ranging compendium of contemporary approaches in the aviation, road, rail and medical domains. It brings together 28 chapters from both the academic and professional worlds that focus on applications, tools and strategies in safety management and human factors. It is a wellspring of the practical rather than the theoretical. Safety scientists, human factors industry practitioners, change management advocates, educators and students will find this book extremely relevant and challenging.

Assessing Command and Control Effectiveness: Dealing with a Changing World offers a description of the current state of Command and Control (C2) research in imperfect settings, showing how a research process should assess, analyse and communicate results to the development cycle of methods, work, manning and C2-technology. Special attention is given to the development of C2 research methods to meet the current and coming needs. The authors also look forward towards a future where effective assessment of C2 abilities are even more crucial, for instance in agile organisations. The purpose of the C2 research is to improve the process and make it more effective while still saving time and money. Research methods have to be chosen carefully to be effective and simple, yet provide results of high quality. The methodological concerns are a major consideration when working under such circumstances. Furthermore, there is often a need for a swift iterative development cycle, and thus a demand to quickly deliver results from the research process. This book explains how field research experimentation can be quick, simple and effective, being able to draw valid conclusions even when sample sizes are small and resources are limited, collecting empirical data using measures and procedures that are minimally intrusive.

The development of new technologies of information and communication will, in the coming years, transform deeply their uses and practices in transport. The current developments in the field of road telematics and driver assistance systems offer a real opportunity to aid mobility and road safety. However, they also raise numerous questions about their effectiveness, possible positive and negative modifications of behaviour or attitudes and about their acceptability by drivers. Problems related to the design and evaluation of intelligent driver support systems (IDSSs) and social perspectives related to their introduction on a large scale may only be fully addressed from a multi-disciplinary point of view. People from different backgrounds, from both engineering and social sciences, should be involved in this development. This book provides such knowledge from both a human and social factors background. The Safety of Intelligent Driver Support Systems serves the training of professionals working within the transport area so that they can use this knowledge in their work. It will be of direct interest to transportation and traffic professionals, engineers, system designers, researchers and specialists working in automotive and related industries, departments of transport, and communication and public bodies related to transport in the automotive industry, public authorities, etc. Also students at Masters and PhD level, performing studies in the road transportation area, will find in this book a rich source of knowledge. Teachers and trainers, both in professional training and academic education, may use the book as a basis for giving a course on the topic addressed.

Fratricide has been defined as firing on your own forces, when mistaking them for enemy forces, which results in injury or death. Rates of fratricide incidence have been steadily increasing and the complexity of the contemporary operating environment may lead to a continuation of this trend. Although the majority of research into fratricide has focused on the development of technological decision aids, recent explorations highlight the need to emphasise the social aspects within a socio-technical framework. This book presents and validates, via the use of case studies, a model of teamwork and decision-making factors that are associated with incidents of fratricide. In summary, it offers a review and evaluation of contemporary theoretical perspectives on teamwork and fratricide, as well as a range of accident analysis approaches. A novel theory of fratricide is then presented followed by a new methodology for assessing fratricide. Naturalistic case studies of teams are undertaken in the military domain. These studies illustrate the approach and offer early validation evidence. In closing, the book presents a series of principles designed to reduce the likelihood of fratricide in the future.

Neurocognitive and Physiological Factors During High-Tempo Operations features world-renowned scientists conducting groundbreaking research into the basic mechanisms of stress effects on the human body and psyche, as well as introducing novel pharmaceutics and equipment that can rescue or improve maximal performance during stress. Its focus is on the military model as an exemplar for high-stress environments, the best for understanding human performance under stress, both in the short-term as well as in the long-term. The unprecedented demands on the modern soldier include constantly shifting enemy threat levels and tactics, ambiguous loyalties, rapidly evolving weaponry, and the need to amass, comprehend, retain, and act upon large datasets of information. During high-tempo operations, soldiers must maintain superior cognitive and physical skill levels throughout extended periods of little to no sleep. Furthermore, although a soldier fresh from training may perform at peak skill, the effects of cognitive and physical strain and sleeplessness during deployment can impair his or her ability to transfer instructional knowledge to complex real-life situations. It is necessary to understand how intense workloads, both mental and physical, combine with total sleep deprivation to alter soldier situation awareness, decision-making, and physical abilities. The resulting knowledge can be used to design rapid, deployable fitness-for-duty measures, alter training protocols, and assess training efficacy in order to enable decision-makers to act at peak ability during high operations tempo. In addition, dual-use applications of resulting knowledge and technology extend well into the civilian sector, to law-enforcement officers, healthcare professionals, and emergency responders. The book differs from many previous human factors publications by presenting state-of-the-art neuroscience data in a format that is comprehensible and informative for readers of diverse backgrounds. It not only details human behaviors and perception, but also provides concise brain imagery and physiological findings to support its conclusions. In addition, the incorporation of the US Army soldier model of extreme stress and extreme performance demands provides a real-life theme that anchors the scientific, organizational, assessment and response aspects of each chapter. This book synthesizes hard facts with real-life accounts of performing under stress and shows how a large oversight institution like the US Army can measure and improve human factors considerations for its members.

Despite preemptive preparations, disasters can and do occur. Whether natural disasters, catastrophic accidents, or terrorist attacks, the risk cannot be completely eliminated. A carefully prepared response is your best defense. Handbook of Emergency Response: A Human Factors and Systems Engineering Approach presents practical advice and guidelines on how to plan the coordinated execution of emergency response. A useful tool to mitigate logistical problems that often follow disasters or extreme events, the core of this guide is the role of human factors in emergency response project management. The handbook provides a systematic structure for communication, cooperation, and coordination. It highlights what must be done and when, and how to identify the resources required for each effort. The book tackles cutting-edge research in topics such as evacuation planning, chemical agent sensor placement, and riverflow prediction. It offers strategies for establishing an effective training program for first responders and insightful advice in managing waste associated with disasters. Managing a project in the wake of a tragedy is complicated and involves various emotional, sentimental, reactive, and chaotic responses. This is the time that a structured communication model is most needed. Having a guiding model for emergency response can help put things in proper focus. This book provides that model. It guides you through planning for and responding to various emergencies and in overcoming the challenges in these tasks.

Edited by Jussi Kantola, the founding faculty member of the world's first university Knowledge Service Engineering Department at Korea Advanced Institute of Science and Technology, and Waldemar Karwowski from the Department of Industrial Engineering and Management Systems at UCF, Knowledge Service Engineering Handbook defines what knowledge services engineering means and how it is different from service engineering and service production. This groundbreaking handbook explores recent advances in knowledge service engineering from the accomplished researchers and practitioners in this field from around the world and provides engineering, systemic, industry, and consumer use viewpoints to knowledge service systems and engineering paradigms. The handbook outlines how to acquire and utilize knowledge in the 21st century presenting multiple cultural aspects including US, European, and Asian perspectives. Organized into four parts, it begins with an introduction to the main concepts of knowledge services. It then explores data, information and knowledge based engineering methods and applications that can be used to develop knowledge services, followed by discussions of the importance of human networks in knowledge services. The handbook concludes with descriptions of high-performance knowledge service systems. This structure allows different uses: the information can be looked up as needed or read in the order presented. As with any new field, the excitement lies in seeing how to combine these advances in data, information, and human parts of knowledge services in the future. While most books on this subject concentrate on data, information, or knowledge, this handbook integrates coverage of all three, thus providing a complete examination of sustainable knowledge services. The handbook has been carefully designed to be of use to professionals who develop new knowledge services and related businesses, for academic researchers and lecturers to start new research projects, and for students studying knowledge services, knowledge service production, and knowledge service business.

Written by international contributors, Learning Curves: Theory, Models, and Applications first draws a learning map that shows where learning is involved within organizations, then examines how it can be sustained, perfected, and accelerated. The book reviews empirical findings in the literature in terms of different sources for learning and partial assessments of the steps that make up the actual learning process inside the learning curve. Traditionally, books on learning curves have focused either on cost accounting or production planning and control. In these books, the learning curve has been treated as a forecasting tool. This book synthesizes current research and presents a clear picture of organizational learning curves. It explores how organizations improve other measures of organizational performance including quality, inventory, and productivity, then looks inside the learning curve to determine the actual processes through which organizations learn.

Human-Robot Interaction in Social Robotics explores important issues in designing a robot system that works with people in everyday environments. Edited by leading figures in the field of social robotics, it draws on contributions by researchers working on the Robovie project at the ATR Intelligent Robotics and Communication Laboratories, a world leader in humanoid interactive robotics. The book brings together, in one volume, technical and empirical research that was previously scattered throughout the literature. Taking a networked robot approach, the book examines how robots work in cooperation with ubiquitous sensors and people over telecommunication networks. It considers the use of social robots in daily life, grounding the work in field studies conducted at a school, train station, shopping mall, and science museum. Critical in the development of network robots, these usability studies allow researchers to discover real issues that need to be solved and to understand what kinds of services are possible. The book tackles key areas where development is needed, namely, in sensor networks for tracking humans and robots, humanoids that can work in everyday environments, and functions for interacting with people. It introduces a sensor network developed by the authors and discusses innovations in the Robovie humanoid, including several interactive behaviors and design policies. Exploring how humans interact with robots in daily life settings, this book offers valuable insight into how robots may be used in the future. The combination of engineering, empirical, and field studies provides readers with rich information to guide in developing practical interactive robots.

New chapters and updates highlight the second edition of Laser Safety: Tools and Training. This text provides background information relating to lasers and laser safety, and examines the components of laser work and laser safety from a different perspective. Written by a working laser safety officer, the book considers ways to keep users, as well as those around them, safe. The author encourages readers to think beyond protective eyewear. As it relates to safety, he determines that if eyewear is required, then the laser system is not ideal. This book factors in optics, the vibration elements of the optical table, the power meter, and user training, elements that are not commonly considered in the context of laser safety. It presents ways for users to evaluate the hazards of any laser procedure and ensure that they are following documented laser safety standards. The material serves as a fundamental means or road map for laser users seeking to utilize the safest system possible. What's New in the Second Edition: The second edition provides an inclusion of the Z136.8 Research Laser Standard, and offers updates and an explanation of eye exposure limits (MPE), presents new cases studies, and presents practical example images. It includes coverage of, laser lab design lessons, addresses user facility challenges and laser disposal. Presents case studies of real accidents, preventive measures, and templates for documenting potential laser risks and attendant safety measures Reviews factors often overlooked when one is setting up a laser lab Demonstrates how to investigate a laser incident This text which includes fundamental laser and laser safety information, as well as critical laser use information, is appropriate for both the novice and the seasoned professional.

It is very easy for organizations to ignore or overlook the impact of social and commercial change-of increased pressure to deliver profit (above all else) and of transformation in the ways in which we are now working-on the mental health and, consequently, the performance of their employees. And yet there is plenty of evidence that in many workplaces, performance is down, stress is up and professional employees are struggling to balance their home and work lives. This collection, while looking at individuals, places the spotlight on organizational initiatives to support the development of attitudes, values, character and behaviors in employees. The aim of these initiatives is to increase our resilience to those experiences and events which impact on performance. There is a particular focus on managerial and professional jobs where employee discretion and commitment are critical. The Fulfilling Workplace extends the themes developed in early titles in the Psychological and Behavioral Aspects of Risk Series deeper into organizations; to explore the organization's role in coming to grips both with human frailties and toxic workplaces-both destructive to individual and organizational health.

Responding to the public concern caused by recent hospital scandals and accounts of unintended harm to patients, this author draws on her experience of analysing the health care systems of over a dozen countries and examines whether greater regulation has increased patient safety and health care quality. The book adopts a new approach to mapping developments in health care systems in Europe, North America and Australia and pieces together evidence of which regulatory strategies and mechanisms work well to ensure safer patient care. It identifies the regulatory bodies, the regulatory principles and the implementation strategies adopted to improve governance in health care systems and suggests a conceptual framework for responsive regulation. The book will be of interest to government actors, health care professionals and medico-legal scholars.

With increasing recognition of the international market in health professionals and the impact of globalism on regulation, the governance of the health workforce is moving towards greater public engagement and increased transparency. This book discusses the challenges posed by these processes such as improved access to health services and how structures can be reformed so that good practice is upheld and quality of service and patient safety are ensured. With contributions from regulators, academics, lawyers and health professionals, this book presents arguments from multiple perspectives. Of global relevance, it brings together concerns about access, quality and safety within the framework of the health workforce governance continuum and will be of interest to policy makers, regulators, health professionals, academics legal practitioners, insurers, students and researchers.

This unique book expands the contribution of aviation psychology and human factors to the aviation industry within the Asia Pacific region, with participation from many other parts of the globe, and key local and international experts, developing the safety, efficiency and viability of the industry. It is a forward-looking work, providing new strategies for psychology and human factors to increase the safe and effective functioning of aviation organisations and systems, pertinent to both civil and military operations. This is the formal refereed proceedings of The Fifth Australian Aviation Psychology Symposium, Manly Beach, Sydney 2000. The symposium had a diverse range of contributions and Development Workshops, bringing together practitioners from aviation psychology and human factors, flight operations management, safety managers, pilots, cabin crew, air traffic controllers, engineering and maintenance personnel, air safety investigators, staff from manufacturers and regulatory bodies, and applied aviation industry researchers and academics. This book will be of interest to anyone involved in human factors, safety systems or aviation psychology within both the civil and military aviation industry.

In It Should Never Happen Again, Dr Mike Lauder questions the value of public inquiries. Every day, we hear about another inquiry being set up, or why the last one failed to deliver the hoped for outcomes. A great deal of time and taxpayers' money is spent on inquiries and even more on implementing their recommendations, but the author suggests that those conducting inquiries might be considered (by their own test) criminally negligent in the way they do so and that it is no surprise that they do not lead to the learning they should. The focus of Mike Lauder's research is the gaps between what is known, what knowledge is used by practitioners and those who judge them. He contends that the difference between the judicial perspective and that of practitioners who are judged by the inquiry process creates barriers that impede others from learning. Crucially, inquiry outcomes do not assist the leadership of organisations to improve risk governance. It Should Never Happen Again is based on research into high profile public inquiries and presidential commissions in the UK, the USA, Continental Europe, and elsewhere. Embracing issues ranging from terrorist attacks to pollution, fire and air disasters; criminal cases; banking and bribery scandals; and the state of public services, Mike Lauder contrasts the judicial perspective of those who inquire, the academic perspective of those who know and the practical perspective of those who are required to act, and offers new models for understanding risk and its governance.

Human error is now the main cause of aircraft accidents. However, in many cases the pilot simply falls into a trap that has been left for him/her by the poor design of the flight deck. This book addresses the human factors issues pertinent to the design of modern flight decks. Comprising of invited chapters from internationally recognised experts in human factors and flight deck design, contributions span the world of industry, government research establishments and academia. The book brings together the practical experience of professionals across the human factors and flight deck design disciplines to provide a single, all-encompassing volume. Divided into two main parts, part one of the book examines: the benefits of human engineering; flight deck design process; head down display design; head-up display design; auditory warning systems; flight control systems, control inceptors and aircraft handling qualities; flight deck automation; and human-computer interaction on the flight deck and anthropometrics for flight deck design. Part two is concerned with flight deck evaluation - the human factors evaluation of flight decks; human factors in flight test and the regulatory viewpoint Of interest to all human factors professionals operating in high technology, high-risk dynamic industries as well as those engaged directly in aerospace activities, the book will also be of key importance to engineers with an interest in human factors for flight deck design, academics and third year and post-graduate human factors/ergonomics and psychology students.

Knowledge management goes beyond data and information capture in computerized health records and ordering systems; it seeks to leverage the experiences of all who interact in healthcare to enhance care delivery, teamwork, and organizational learning. Knowledge management - if envisioned thoughtfully - takes a systemic approach to implementation that includes the embodiment of a learning culture. Knowledge is then used to support that culture and the knowledge workers within it to encourage them to share what they know, thusly enabling their peers, their organizations and ultimately their patients to benefit from their experience to proactively dismantle hierarchy and encourage sharing about what works, and what doesn't to focus efforts on improvement. Knowledge Management in Healthcare draws on relevant business, clinical and health administration literature plus the analysis of discussions with a variety of clinical, administrative, leadership, patient and information experts. The result is a book that will inform thinking on knowledge access needs to mitigate potential failures, design lasting improvements and support the sharing of what is known to enable work towards attaining high reliability. It can be used as a general tool for leaders and individuals wishing to devise and implement a knowledge-sharing culture in their institution, design innovative activities supporting transparency and communication to strengthen existing programs intended to enhance knowledge sharing behaviours and contribute to high quality, safe care.

For boards and executives, high-quality and transparent information is critical to allow effective decision-making. Emerging risks are increasingly challenging issues, both in terms of threats and growth opportunities; not least since the science pertaining to these risks tends to be contested. Emerging Risks: A Strategic Management Guide restores the constructive dialogue between the business professional and the expert/scientist community, essential if companies are to anticipate, plan ahead and exploit leading-edge ideas. It provides insights into some of the major emerging risks of the 21st century and then guides organizations on how to approach and manage those risks proactively in the wake of new regulation, governance and enterprise-wide risk management. The topics covered include: nanotechnologies, covering the industrial revolution of the 21st Century; new information and communication technologies (NICT), discussing the infrastructure of the future; electromagnetic fields (EMF) and their debated health impact; chemical substances/REACH, a regulation with major economic and environmental stakes and an example of emerging risk management; biological risk and its on-going need for international surveillance; supply chain, a top management priority; and country risk, for which security and corporate social responsibility (CSR) are growing issues. The authors assess and propose a process for managing emerging risks and the strategies that need to be put in place, drawing on examples of best practice.

First Published in 1998. Routledge is an imprint of Taylor & Francis, an informa company.

First Published in 1997. Routledge is an imprint of Taylor & Francis, an informa company.

The essays in this collection offer new evidence and new conclusions on topics in the history of African Americans in Virginia such as the demography of early slave imports, the means used to regulate slave labor, the situation of female hired slaves in the backcountry, African American women in the Civil War era, and the Garveyite grassroots organizations of the 1920s.

Two parallel investigations take place after every aviation accident: one technical, one judicial. The former must be conducted with the sole intention of making safety recommendations to prevent the recurrence of similar accidents. The judicial investigation, however, has the intention of identifying those parties that have been at fault and to apportion blameworthiness for criminal and civil liability. Consequently, this results in a predicament for those parties that have been identified as having played a role in the accident, a dilemma between not supplying information aimed at enhancing safety and preventing future accidents and, on the other hand, supplying such information which may possibly be used against them in subsequent criminal prosecution. The situation is compounded by inconsistent approaches between different legal systems; aviation professionals may find themselves faced with criminal charges in one country but not in another, and they may also be unsure as to whether statements given during the technical investigation could be used against them in a court of law. Aviation safety is, to a large extent, built upon the trust placed by pilots, ATCOs and other aviation professionals in the process of accident investigation. This book examines the growing trend to criminalize these same people following an accident investigation and considers the implications this has for aviation safety.

Australia has an enviable record for airline safety - No one has ever died in an accident involving a commercial jet aircraft in Australia. The reasons behind this have been the source of much speculation and theories tend to focus on issues related to the natural environment and even luck. However, with human error being present in arguably 100% of aircraft accidents, it seems reasonable that a good safety record is at least partly the consequence of human intervention. This text uses Australian aviation as a case study of a safe system to explore the interactions between the natural, operational and human environments. Based on doctoral research including a major survey of pilot and air traffic controller perceptions, the book is unusual in that it looks at positive examples in safety rather than taking the traditional reactive approach to safety deficiencies.

From the Foreword by Captain Daniel Maurino, ICAO: '...Air Traffic Control...will remain a technology-intensive system. People (controllers) must harmoniously interact with technology to contribute to achieve the aviation system's goals of safe and efficient transportation of passengers and cargo...This book...considers human error and human factors from a contemporary and operational perspective and discusses the parts as well as the whole...I hope you enjoy reading it as much as I did.' The motivation for writing this book comes from the author's long standing belief that the needs of Air Traffic Service personnel are inadequately represented in the aviation literature. There are few references to air traffic control in many of the books written for pilots and about pilots and this is also observed at the main international conferences. In line with the ICAO syllabus for human factors training for air traffic controllers, the book covers the main issues in air traffic control, with regard to human performance: physiology including stress, fatigue and shift work problems; psychology with emphasis on human error and its management, social psychology including issues of communication and working in teams, the environment including ergonomic principles and working with new technologies and hardware and software issues including the development of documentation and procedures and a study of the changes brought about by advanced technologies. Throughout the text there are actual examples taken from the air traffic control environment to illustrate the issues discussed. A full bibliography is included for those who want to read beyond these issues. It has been written for all in air traffic services, from ab initio to the boardroom; it is important that the men and women in senior management positions have some knowledge and awareness of the fundamental problems that limit and enhance human performance.