What should every airline and manufacturer know about comfort?What can we learn from studies in the scientific literature?What do most passengers know about comfort and how can we translate that into interior design?Where can I find the latest knowledge and research useful for designing aircraft seats? Although the answers to these questions are available, they have often been hard to find. Until now. Based on studies conducted by the author and the latest knowledge on comfort, Aircraft Interior Comfort and Design links scientific research on customer likes and dislikes with technical know-how of aircraft interior design. It contains theoretical information on comfort gathered directly from the voice of the passenger, specific tips and photographs on passenger likes and dislikes, and an overview of the latest scientific demands for passenger seats. Presenting the results of current research and development in the aircraft interior industry, this book provides insight that, when applied to the daily work of managing the passenger experience, can lead to further improvements. The author makes the case for using improved comfort as a selling tool and identifies new opportunities for comfort improvement in the different phases of the passenger experience. He demonstrates how by optimizing the passengers senses at each phase, you can design comfort back into flying.

How do people cope with having "caused" a terrible accident? How do they cope when they survive and have to live with the consequences ever after? We tend to blame and forget professionals who cause incidents and accidents, but they are victims too. They are second victims whose experiences of an incident or adverse event can be as traumatic as that of the first victims. Yet information on second victimhood and its relationship to safety, about what is known and what organizations might need to do, is difficult to find. Thoroughly exploring an emerging topic with great relevance to safety culture, Second Victim: Error, Guilt, Trauma, and Resilience examines the lived experience of second victims. It goes through what we know about trauma, guilt, forgiveness, and injustice and how these might be felt by the second victim. The author discusses how to conduct investigations of incidents that do not alienate second victims or make them feel even worse. It explores the importance support and resilience and where the responsibilities for creating it may lie. Drawing on his unique background as psychologist, airline pilot, and safety specialist, and his own experiences with helping second victims from a variety of backgrounds, Sidney Dekker has written a powerful, moving account of the experience of the second victim. It forms compelling reading for practitioners, risk managers, human resources managers, safety experts, mental health workers, regulators, the judiciary, and many other professionals. Dekker provides a strong theoretical background to promote understanding of the situation of the second victim and solid practical advice about how to deal with trauma that continues after an event leading to preventable harm or even avoidable death of a patient, consumer, or colleague. Listen to Sidney Dekker speak about his book

The availability of electric lighting has changed the lives of people the world over, yet as a major user of electricity it has come under increasing scrutiny in recent years. This scrutiny has focused largely on the environmental consequences, with little consideration of the benefits of lighting. Human Factors in Lighting, Third Edition restores some balance to the discussion by examining the ways in which people interact with lighting. These interactions influence the ability to perform visual tasks; the perception of people, objects, and spaces; human comfort and behavior; as well as human health and safety. It is only by understanding how to use light to achieve these ends that lighting can be provided effectively and efficiently to the benefit of all. See What's New in the Third Edition: New chapters on the non-image-forming system, lighting for pedestrians, light pollution, and lighting and electricity use Revision of all other chapters to update them to take into account the advances that have been made in our understanding of the effects of light on people over the last decade Integration of the combined effects of light via the visual and non-image-forming systems on performance and perception The book covers both the visual and the non-visual effects of light on people as well as the benefits of lighting and the costs it imposes on the environment. It details the consequences of exposure to lighting or lighting technology and the role of exposure to light on such basic functions of the body as circadian rhythms. The author combines information from many different sources and integrates them into a coherent overview of lighting practice that can be used to develop better lighting solutions at a lower environmental cost.

This book covers the application of the OCRA (Occupational Repetitive Actions) method. The methods make up a system dedicated to the analysis and management of the risk of biomechanical overload of the upper limbs. The book focuses on the OCRA checklist which presents various models from the most simplified, to the most complex. It describes methods, criteria, procedures and tools on how to perform such an assessment, in line with international standards. The book provides you with the correct methods and tools for prevention of upper limb work related musculoskeletal disorders no matter what the working environment is or what the international standards dictates.

The experience of the past decade since the publication of the first edition of The Rules of Work: A Practical Engineering Guide to Ergonomics proves just how central ergonomics is for effective production. Revised and updated to reflect new insights from workplace developments, the second edition continues the tradition of providing essential tools for implementing good ergonomics in a way that simultaneously improves both productivity and safety. What's New in the Second Edition: Updated examples and additional rules of thumb "How to" pages cover actions such as how to design a workstation Coverage of RULA, Strain Index, and TAPDA In short, the plan of the book is that Part I provides help on how to think and Part II help on how to measure. The non-quantitative materials come first, since creativity in the application of the principles and rules provides greater value. Based on 35 years of practical problem-solving in over 1,500 workplaces, the book provides a down-to-earth and practical guide for solving ergonomics problems. It provides a framework for evaluating tasks using low-tech, non-quantitative methods, along with an overview of the standard measuring systems for those occasions when numbers are needed.

Confusing, inadequate instructions for setting up and using consumer products are not only unhelpful, but potentially dangerous. They may contain wrong information, poor warnings, and no pictures or illustrations. Standards are either non-existent or little known, even though the U.S. government has developed and tested standards for the past thirty years. This book presents a set of guidelines written by The Human Factors and Ergonomics Society that have been tested by human factor specialists. This expert advice is applicable to writing assembly procedures, operational procedures, and user, shop, and repair manuals.

While worker safety is often touted as a company s first priority, more often than not, safety activity is driven by compliance to legislation rather than any safety improvement initiative. Lean takes a proactive approach it is not contingent on legislation. A serious Lean effort will tear apart an old inefficient entitlement-riddled culture and build it into something effective. Lean Safety: Transforming your Safety Culture with Lean Management takes lessons learned from Lean and applies them to the building of a world-class safety-first organization. Based on 30 years of experience with successful implementation of continuous improvement, Robert Hafey focuses the power of Lean improvement on the universal topic of safety. In doing so, he shows how Lean and safety are linked; that the achievement of one is often dependent upon achievement of the other. In this book, written for managers and executives as well as workers on the line, Hafey: Challenges each stakeholder to think proactively and accept individual responsibility for safety Emphasizes that the building of a top safety program requires the building of a world-class safety culture Demonstrates how basic Lean tools are as applicable to safety as they are to Lean, such as the A3 problem-solving process and the facilitated kaizen blitz Removes fear from the accident investigation process so that root causes are addressed rather than hidden Establishes standards and metrics for safety management that are clearly definable and measurable Any lasting improvement must become both institutionalized and perpetually capable of adaptation. World class safety is not about writing correct rules, but more about righting the culture responsible for the well-being of its stakeholders. Listen to what Robert Hafey has to say about

Learn How to Implement Safety Codes and Regulations Effectively A number of electrical fatalities and injuries that occur each year can be overcome by a thorough understanding of electrical concepts. Yet due to the complexity of regulatory requirements, many safety professionals may not be fully equipped to handle the task. Electrical Safety: Systems, Sustainability, and Stewardship addresses the problem by simplifying the knowledge acquisition process, and arming safety professionals with the tools needed to successfully meet safety and efficacy goals. From power generation facility to electrical device, this text combines knowledge of industry standards, regulations, and real-world experience to provide a detailed explanation of electrical power generation, transmittal, and use. Explains the Concepts behind Electric Code The book introduces the basic sustainability and stewardship concepts inherent to reliability centered maintenance (RCM). It explains how these concepts apply to the components of an electrical system (the concepts can be used when auditing for electrical safety, training on electrical safety, and overseeing an upgrade or extension of a building's electrical system). In addition, it addresses general electrical safety, electromagnetic field shields, ohm/resistance study criteria, arc flash hazard analysis, and hazardous energy control. The authors outline OSHA requirements and the reasons for those requirements, and explain the implementation exigencies. This book: Describes power generation, transmittal, and usage Contains regulatory summaries from the OSHA electrical safety standards Presents the various types of electrical studies including arc flash, electromagnetic field, and ohm resistance investigations Discusses earthing grounds and overcurrent devices as over

How-To Guide Written By Practicing Professionals Physical Security and Safety: A Field Guide for the Practitioner introduces the basic principles of safety in the workplace, and effectively addresses the needs of the responsible security practitioner. This book provides essential knowledge on the procedures and processes needed for loss reduction, protection of organizational assets, and security and safety management. Presents Vital Information on Recognizing and Understanding Security Needs The book is divided into two parts. The first half of the text, Security and Safety Planning, explores the theory and concepts of security and covers: threat decomposition, identifying security threats and vulnerabilities, protection, and risk assessment. The second half, Infrastructure Protection, examines the overall physical protection program and covers: access and perimeter control, alarm systems, response force models, and practical considerations for protecting information technology (IT). Addresses general safety concerns and specific issues covered by Occupational Safety and Health Administration (OSHA) and fire protection regulations Discusses security policies and procedures required for implementing a system and developing an attitude of effective physical security Acts as a handbook for security applications and as a reference of security considerations Physical Security and Safety: A Field Guide for the Practitioner offers relevant discourse on physical security in the workplace, and provides a guide for security, risk management, and safety professionals.

This book, the first full-length text on the subject, explores the everyday use of music listening while driving a car. It presents the relationship between cars and music in an effort to understand how music behaviour in the car can either enhance driver safety or place the driver at increased risk of accidents. A great deal of work has been done to investigate and reduce driver distraction and inattention, but this book is the first to focus on in-cabin aural backgrounds of music as a contributing factor to human error and traffic violations. Driving With Music begins by outlining the automobile, its relationship to society, and the juxtaposition of music with the automobile as a complete package. It then highlights concepts from the fields of music perception and cognition, and, within this framework, looks at the functional use of background music in our everyday lives. Driver music behaviours - both adaptive and maladaptive - are explored, with the focus on contradictions and ill-effects of in-car music listening.

How safe are hospitals? Why do some hospitals have higher rates of accident and errors involving patients? How can we accurately measure and assess staff attitudes towards safety? How can hospitals and other healthcare environments improve their safety culture and minimize harm to patients? These and other questions have been the focus of research within the area of Patient Safety Culture (PSC) in the last decade. More and more hospitals and healthcare managers are trying to understand the nature of the culture within their organisations and implement strategies for improving patient safety. The main purpose of this book is to provide researchers, healthcare managers and human factors practitioners with details of the latest developments within the theory and application of PSC within healthcare. It brings together contributions from the most prominent researchers and practitioners in the field of PSC and covers the background to work on safety culture (e.g. measuring safety culture in industries such as aviation and the nuclear industry), the dominant theories and concepts within PSC, examples of PSC tools, methods of assessment and their application, and details of the most prominent challenges for the future in the area. Patient Safety Culture: Theory, Methods and Application is essential reading for all of the professional groups involved in patient safety and healthcare quality improvement, filling an important gap in the current market.

This book gives readers the tools they need to achieve work design that is ergonomically effective while remaining economically feasible. Whether studying work design/ergonomics in a college classroom, preparing for the Board of Certification in Professional Ergonomics (BCPE) exam, or working as a professional in the field, readers can depend on this book to provide them with the information they need. Work Design is a single source for ergonomics, work design, and work measurement. Its engineering orientation equips readers with practical design information and procedures; its explicit organization, conversational style, and clear explanations make it easy to read and understand. The book's many charts and graphics dynamically illustrate important concepts and principles, and its extensive references give readers confidence in the material.

In recent years, the safety management field has placed leadership and commitment at the center of effective workplace health and safety programs. At the same time, personal liability for workplace health and safety has increased, resulting in poor outcomes for individual managers. Discussing the minimum expectations that courts and tribunals have of managers, Management Obligations for Health and Safety examines the relationship between those expectations and effective safety performance. The book looks at safety management from the perspective of management obligations. What expectations are placed on managers at all levels of an organization to ensure that the workplace and systems of work are safe, and how are these expectations considered and analyzed by courts and public inquiries? As importantly, the book explores how management actions in relation to these obligations and expectations influence, positively or negatively, the safety performance of an organization. With examples drawn from legal and quasi-legal processes, one of the more enlightening and thought-provoking features of this book is the extensive use of cross examination taken from various proceedings. No one person reacts the same to finding him- or herself responsible for managing the aftermath of a death at work, or having to deal with the immediate pressure of being subject to interviews and investigation by safety regulators (much less the drawn-out experience of the legal process), but one of the most constant reactions is "Why didn't anybody tell me about this?" Stressing the importance of safety culture, this book details the true nature of the expectations that are placed on managers by virtue of their obligation to provide a safe workplace.

A Lean Safety Gemba Walk is a walk through the work area (Gemba) that focuses on the continuous improvement of safety. When conducted in a respectful manner, by skilled facilitators, Safety Gemba Walks can have a dramatic long-lasting impact on the culture of a business. Lean Safety Gemba Walks: A Methodology for Workforce Engagement and Culture Change is a follow-up to the author's bestselling book, Lean Safety, published in 2010. It is a natural progression from the philosophical overview provided by Lean Safety to the reality of the application of those principles in facilities around the world.This book presents a collection of Lean Safety Gemba Walk case studies that are based on the author's experiences over the last four years. As the stories unfold, readers are transported on a journey of discovery through the Gemba and begin to see safety differently just as those who physically participated. Illustrating the importance of employee engagement and culture change, the book provides you with the tools to engage managers, employees, and hourly staff in the continuous improvement of safety. The concepts covered will allow you to empower employees to make a difference in their safety culture rather than simply complying with safety rules.

This influential text was fully revised and updated for the second edition with the addition of substantial new material, and takes the reader, in a logical sequence, through the main areas of ergonomics relevant to design, in a way that allows ergonomics to be integrated with all aspects of the design process.

Presenting the Proceedings of the Ergonomics Society's annual conference, the series embraces the wide range of topics covered by ergonomics. Individual papers provide insight into current practice, present new research findings and form an invaluable reference source. A wide range of topics are covered in these proceedings, including Ergonomics, Human Factors and User-Centred Design. It also features related disciplines such as Psychology, Engineering and Physiology. Particular emphasis is given to the utility of these disciplines in improving health, safety, efficiency and productivity. The 2008 Annual Conference features the following themes: "Human Reliability" "Disaster Management" "Slips, Trips and Falls" from research to practice "Health and Well Being of Construction Workers" "Inclusive Design" "Rail Human Factors" "Nuclear Human Factors" Contemporary Ergonomics will appeal to all those who are concerned with the interaction of people with their working and leisure environment including designers, manufacturing and production engineers, health and safety specialists, occupational, applied and industrial psychologists and applied physiologists.

The three primary papers in this special issue explore personality measurement in both directions, that is, more narrow and specific and more broad and heterogeneous. The first paper reviews research on conditional reasoning, with a focus on the construct of aggression. Next, tolerance for contradiction is explored, which is defined as a mode of thinking that accepts and even thrives on apparent contradictory information. The last primary paper covers core self evaluation, which combines measures of four traits: locus of control, self-esteem, generalized self-efficacy, and emotional stability. The special issue concludes with provocative and insightful critique and commentary of the three primary papers. It notes some important points of criticism, but is primarily positive and laudatory of these research programs.

The concept of visual search embraces a wide range of processing activities, from human cognitive phenomana to applied problems for both human and machine vision in industrial, medical and military environments. This book, the second to be derived from the series of internationl conferences on visual search organized under the auspices of the Applied Vision Association, brings together research from a variety of disciplines, enabling the reader to share experiences at the cutting edge, accessing knowledge which might otherwise be locked away in specialist journals or grey literature.

This succinct but absorbing book covers the main way stations on James Reason's 40-year journey in pursuit of the nature and varieties of human error. In it he presents an engrossing and very personal perspective, offering the reader exceptional insights, wisdom and wit as only James Reason can. The journey begins with a bizarre absent-minded action slip committed by Professor Reason in the early 1970s - putting cat food into the teapot - and continues up to the present day, conveying his unique perceptions into a variety of major accidents that have shaped his thinking about unsafe acts and latent conditions. A Life in Error charts the development of his seminal and hugely influential work from its original focus into individual cognitive psychology through the broadening of scope to embrace social, organizational and systemic issues. The voyage recounted is both hugely entertaining and educational, imparting a real sense of how James Reason's ground-breaking theories changed the way we think about human error, and why he is held in such esteem around the world wherever humans interact with technological systems. This book is essential reading for students, academics and safety professionals of all kinds who are interested in avoiding breakdowns that can cause serious damage to people, assets and the environment.

This book reviews the interplay between domestic contexts and democracy promotion efforts in selected countries of the former Soviet Union and the Western Balkans. The idea behind the six case studies is twofold. In the three cases where 'colour revolutions' occurred (Serbia, Georgia, Ukraine), the authors explore the extent to which external democracy promoters adapted their strategies to respond to new domestic contexts. In the other three cases (Azerbaijan, Belarus, Russia) the authors investigate how the political leadership has reacted to 'colour revolutions' elsewhere and which consequences their reactions have had for democracy promotion. In all cases an assessment of democratization processes in the country is provided as a basis for drawing conclusions about the potential for domestic and foreign actors to promote democratic development. An introduction and conclusion embed the case studies in the existing literature on democracy promotion and generalize the findings across the countries studied. On the practical level, the volume offers suggestions for improving democracy promotion endeavours, proposing in particular a more balanced approach which goes beyond supporting specific individuals and organizations to include addressing the structural level. This book was published as a special issue of Democratization.

Simulation continues to be a growth area in transportation human factors. From empirical studies in the laboratory to the latest training techniques in the field, simulators offer myriad benefits for the experimenter and the practitioner. This book draws together current trends in research and training simulators for the road, rail, air and sea sectors to inform the reader how to maximize both validity and cost-effectiveness in each case. Simulators for Transportation Human Factors provides a valuable resource for both researchers and practitioners in transportation human factors on the use of simulators, giving readers concrete examples and case studies of how simulators have been developed and used in empirical research as well as training applications. It offers useful and usable information on the functional requirements of simulators without the need for any background knowledge on the technical aspects, focusing on the state of the art of research and applications in transport simulators rather than the state of the art of simulation technology. The book covers simulators in operational terms instead of task simulation/modelling and provides a useful balance between a bottom-up, academic approach and a top-down, practical perspective.

A Winner of the Educational Award by the World Safety Organization Contractor safety management is often seen as nothing more than a subset of general safety management in that no special consideration needs to be given to understanding the difficulties of the contract environment. This leaves contractors endlessly juggling competing and sometimes contradictory demands made by the principal in the name of safety and health. Instead of managing the work in accordance with the contract and the agreed health and safety management plan, contractors find themselves having to cope with moveable, ever-changing expectations about the way that health and safety is supposed to be managed. Contractor Safety Management explores how the contracting principal relationship can influence safety outcomes and how a principal's role in "overseeing" the safety performance of its contractors is different from managing safety in its own organization. It brings together perspectives from different disciplines including legal, health and safety management, operational, and contract and procurement management. The editor and chapter authors examine real-life cases, the issues that they present, and the way that safety management was handled. By sharing lessons across disciplines, the book identifies critical issues in contractor safety management and raises awareness of its complexity and importance. It provides wide-ranging and comprehensive insight into the concerns confronting organizations, managers, and safety managers in contracting relationships. Offering guidance on how critical issues might be addressed, the book uses real-life cases to draw conclusions from successes and failures that can guide future contracting strategies for effectively controlling health and safety risks in a contracting environment.

The Japan Institute of Plant Maintenance defines safety as the maintenance of peace of mind. Without peace of mind, or the serenity brought about by a safe working environment, employees will be unwilling and even unable to focus their energies on production improvement. Thus, it can be said that all improvement begins with safety. Winner of a 2013 Shingo Research and Professional Publication Award!A how-to manual on the proper integration of safety and environmental sustainability with Lean implementations, Lean Sustainability: Creating Safe, Enduring, and Profitable Operations provides a proven recipe for achieving safety and sustainability excellence. This book is the result of the author's two decades of experience implementing Lean; Safety, Health, and Environmental (SHE); and sustainability processes in the chemical, food, and consumer products industries. It unveils valuable lessons learned and little-known tips for eliminating waste and increasing process efficiency while reducing safety incidents and the overall impact on the environment.The text illustrates how to use the SHE Pillar as a gateway to continuous improvement, regardless of the improvement methodology you use. Bolstered with proven methodologies and real-world advice, it introduces novel approaches for achieving safety and sustainability excellence, including: Autonomous Safety'supplying employees with the knowledge, skills, and motivation to work safely Triple Zero the achievement of zero accidents, zero environmental incidents, and zero losses Green Value Stream Mapping the application of Value Stream Mapping to environmental and sustainability issues Although there are many books on Lean, sustainability, and SHE, few explain how to integrate these dynamic tools. Walking you through this process, this book supplies the tools to create a synergy that wil

The second edition of a bestseller, Safety Differently: Human Factors for a New Era is a complete update of Ten Questions About Human Error: A New View of Human Factors and System Safety. Today, the unrelenting pace of technology change and growth of complexity calls for a different kind of safety thinking. Automation and new technologies have resulted in new roles, decisions, and vulnerabilities whilst practitioners are also faced with new levels of complexity, adaptation, and constraints. It is becoming increasingly apparent that conventional approaches to safety and human factors are not equipped to cope with these challenges and that a new era in safety is necessary. In addition to new material covering changes in the field during the past decade, the book takes a new approach to discussing safety. The previous edition looked critically at the answers human factors would typically provide and compared/contrasted them with current research and insights at that time. The edition explains how to turn safety from a bureaucratic accountability back into an ethical responsibility for those who do our dangerous work, and how to embrace the human factor not as a problem to control, but as a solution to harness. See What's in the New Edition: New approach reflects changes in the field Updated coverage of system safety and technology changes Latest human factors/ergonomics research applicable to safety Organizations, companies, and industries are faced with new demands and pressures resulting from the dynamics and nature of the modern marketplace and from the development and introduction of new technologies. This new era calls for a different kind of safety thinking, a thinking that sees people as the source of diversity, insight, creativity, and wisdom about safety, not as the source of risk that undermines an otherwise safe system. It calls fo

Designed to help the instructor to present concepts in human factors, this guide is presented in lecture-note format with each unit outlining performance objectives, questions and answers, references to pages in the main text and large-print summaries for overhead projection. The numbering relates to the unit questions in the Student Workbook. A set of objective questions on each unit is also provided as well as prepared tests.