As simple and straightforward as two health professionals conferring over the telephone or as complex and sophisticated as robotic surgery between facilities at different ends of the globe, telehealth is an increasingly frequent component in healthcare. A primer on the human factors issues that can influence how older adults interact with telehealth systems, Designing Telehealth for an Aging Population: A Human Factors Perspective examines the new ways patients and healthcare providers communicate to achieve the same or better outcomes than with traditional face-to-face healthcare. The authors examine older adult capabilities and provide standards and guidelines for telehealth design, enlivened by clinical examples and tutorials on human factors methodologies. They take a systematic look at how the use of human factors principles can facilitate the successful development, deployment, and maintenance of telehealth technology to better serve the aging population. The authors have carefully stayed away from academic writing, distilling their experience in the form of basic observations and principles drawn from their work. They include suggested readings at the end of each chapter that supply the research underpinning their recommendations. The first reference to cover older adult users in an area that will only get bigger, this book sets itself apart by providing focused coverage of the human factors issues specific to aging populations and practical advice on how to accommodate them.

How-To Guide Written By Practicing Professionals Physical Security and Safety: A Field Guide for the Practitioner introduces the basic principles of safety in the workplace, and effectively addresses the needs of the responsible security practitioner. This book provides essential knowledge on the procedures and processes needed for loss reduction, protection of organizational assets, and security and safety management. Presents Vital Information on Recognizing and Understanding Security Needs The book is divided into two parts. The first half of the text, Security and Safety Planning, explores the theory and concepts of security and covers: threat decomposition, identifying security threats and vulnerabilities, protection, and risk assessment. The second half, Infrastructure Protection, examines the overall physical protection program and covers: access and perimeter control, alarm systems, response force models, and practical considerations for protecting information technology (IT). Addresses general safety concerns and specific issues covered by Occupational Safety and Health Administration (OSHA) and fire protection regulations Discusses security policies and procedures required for implementing a system and developing an attitude of effective physical security Acts as a handbook for security applications and as a reference of security considerations Physical Security and Safety: A Field Guide for the Practitioner offers relevant discourse on physical security in the workplace, and provides a guide for security, risk management, and safety professionals.

A Winner of the Educational Award by the World Safety Organization Contractor safety management is often seen as nothing more than a subset of general safety management in that no special consideration needs to be given to understanding the difficulties of the contract environment. This leaves contractors endlessly juggling competing and sometimes contradictory demands made by the principal in the name of safety and health. Instead of managing the work in accordance with the contract and the agreed health and safety management plan, contractors find themselves having to cope with moveable, ever-changing expectations about the way that health and safety is supposed to be managed. Contractor Safety Management explores how the contracting principal relationship can influence safety outcomes and how a principal's role in "overseeing" the safety performance of its contractors is different from managing safety in its own organization. It brings together perspectives from different disciplines including legal, health and safety management, operational, and contract and procurement management. The editor and chapter authors examine real-life cases, the issues that they present, and the way that safety management was handled. By sharing lessons across disciplines, the book identifies critical issues in contractor safety management and raises awareness of its complexity and importance. It provides wide-ranging and comprehensive insight into the concerns confronting organizations, managers, and safety managers in contracting relationships. Offering guidance on how critical issues might be addressed, the book uses real-life cases to draw conclusions from successes and failures that can guide future contracting strategies for effectively controlling health and safety risks in a contracting environment.

The Japan Institute of Plant Maintenance defines safety as the maintenance of peace of mind. Without peace of mind, or the serenity brought about by a safe working environment, employees will be unwilling and even unable to focus their energies on production improvement. Thus, it can be said that all improvement begins with safety. Winner of a 2013 Shingo Research and Professional Publication Award!A how-to manual on the proper integration of safety and environmental sustainability with Lean implementations, Lean Sustainability: Creating Safe, Enduring, and Profitable Operations provides a proven recipe for achieving safety and sustainability excellence. This book is the result of the author's two decades of experience implementing Lean; Safety, Health, and Environmental (SHE); and sustainability processes in the chemical, food, and consumer products industries. It unveils valuable lessons learned and little-known tips for eliminating waste and increasing process efficiency while reducing safety incidents and the overall impact on the environment.The text illustrates how to use the SHE Pillar as a gateway to continuous improvement, regardless of the improvement methodology you use. Bolstered with proven methodologies and real-world advice, it introduces novel approaches for achieving safety and sustainability excellence, including: Autonomous Safety'supplying employees with the knowledge, skills, and motivation to work safely Triple Zero the achievement of zero accidents, zero environmental incidents, and zero losses Green Value Stream Mapping the application of Value Stream Mapping to environmental and sustainability issues Although there are many books on Lean, sustainability, and SHE, few explain how to integrate these dynamic tools. Walking you through this process, this book supplies the tools to create a synergy that wil

This text focuses on the applied physiology of work in modern industry. After covering the biological background to work physiology and its relationship to work psychology and occupational medicine it goes on to explore the problems encountered via case studies. Rodhal describes methods for assessment of individual work capacities and workloads, and evaluation of working environments. Further chapters highlight: mental and emotional stresses, including case studies from management and air-traffic controllers; industrial heat and cold stress, with studies of polar and sea-going workers; and problems encountered in polluted atmospheres.

In a market place flooded with consumer goods, the modern consumer has become incredibly savvy. They have developed to a point where they consider such things as what makes them look beautiful, what improves their character, and how a product enhances the value of life. If future product developers do not strategize the market-in concept, consumers will very likely turn their backs on those products. Written by Mitsuo Nagamachi, the founder of the technology, Innovations of Kansei Engineering elucidates Kansei Engineering, a unique product development technology based on the customer's feelings, wants, and needs. It defines the technology, its methods, and the developmental process related to designing a product. The book discusses how to: Break down the design into separate elements Interpret the Kansei of each element Design the overall product The text details how to construct the intelligent computer system to support new product development using the neural network model and fuzzy logic. It also addresses product quality control management and presents statistical methods of design. Using this innovative technique, you can turn your vision into a shape that can then be transformed into consumer goods that stand out.

This book offers analytical methods for studying human work in ergonomics and psychology that are similar to ones utilized by the engineering sciences. SSAT offers not only new qualitative but also formalized and quantitative methods of analysis. This book will describe quantitative methods of task complexity and reliability assessment, application of queuing theory, etc. The book will also present new data in the area of efficiency of labor force and its evaluation.

A thorough explanation of the quantifying of manual lifting. The failure to match strength to task costs billions of dollars each year in medical and compensation payments. Ayoub and Mital argue forcefully for pre-employment testing of manual workers. They cover variables in materials handling task

This book has two functions. The first is to provide a comprehensive and concise outline of the available human factors knowledge for the practicing pilot. The second function is to provide this knowledge in a way that follows very closely the syllabus of the UK Civil Aviation Authority's (CAA) Human Performance and Limitations examinations for both professional and private pilots. Although the private pilot's syllabus requires a narrower range of subjects to be studied, and in less detail, than the professional syllabus, this handbook covers both requirements, with syllabus variations being indicated in the contents page. The book is divided into four major sections containing material from psychology, physiology and medicine.

The fundamental function of buildings is to provide safe and healthy shelter. For the fortunate they also provide comfort and delight. In the twentieth century comfort became a 'product' produced by machines and run on cheap energy. In a world where fossil fuels are becoming ever scarcer and more expensive, and the climate more extreme, the challenge of designing comfortable buildings today requires a new approach. This timely book is the first in a trilogy from leaders in the field which will provide just that. It explains, in a clear and comprehensible manner, how we stay comfortable by using our bodies, minds, buildings and their systems to adapt to indoor and outdoor conditions which change with the weather and the climate. The book is in two sections. The first introduces the principles on which the theory of adaptive thermal comfort is based. The second explains how to use field studies to measure thermal comfort in practice and to analyze the data gathered. Architects have gradually passed responsibility for building performance to service engineers who are largely trained to see comfort as the product , designed using simplistic comfort models. The result has contributed to a shift to buildings that use ever more energy. A growing international consensus now calls for low-energy buildings. This means designers must first produce robust, passive structures that provide occupants with many opportunities to make changes to suit their environmental needs. Ventilation using free, natural energy should be preferred and mechanical conditioning only used when the climate demands it. This book outlines the theory of adaptive thermal comfort that is essential to understand and inform such building designs. This book should be required reading for all students, teachers and practitioners of architecture, building engineering and management for all who have a role in producing, and occupying, twenty-first century adaptive, low-car

How much risk should we take? A Short Guide to Risk Appetite sets out to help all those who need to decide how much risk can be taken in a particular risky and important situation. David Hillson and Ruth Murray-Webster introduce the RARA Model to explain the complementary and central roles of Risk Appetite and Risk Attitude, and along the way they show how other risk-related concepts fit in. Risk thresholds are the external expression of inherent risk appetite, and the challenge is how to set the right thresholds. By progressively deconstructing the RARA Model, the authors show that the essential control step is our ability to choose an appropriate risk attitude. The book contains practical guidance to setting risk thresholds that take proper account of the influences of organisational risk culture and the individual risk preferences of key stakeholders. Alongside this, individuals and organisations need to choose the risk attitude that will optimise their chances of achieving the desired objectives.

This influential text was fully revised and updated for the second edition with the addition of substantial new material, and takes the reader, in a logical sequence, through the main areas of ergonomics relevant to design, in a way that allows ergonomics to be integrated with all aspects of the design process.

This book reviews the interplay between domestic contexts and democracy promotion efforts in selected countries of the former Soviet Union and the Western Balkans. The idea behind the six case studies is twofold. In the three cases where 'colour revolutions' occurred (Serbia, Georgia, Ukraine), the authors explore the extent to which external democracy promoters adapted their strategies to respond to new domestic contexts. In the other three cases (Azerbaijan, Belarus, Russia) the authors investigate how the political leadership has reacted to 'colour revolutions' elsewhere and which consequences their reactions have had for democracy promotion. In all cases an assessment of democratization processes in the country is provided as a basis for drawing conclusions about the potential for domestic and foreign actors to promote democratic development. An introduction and conclusion embed the case studies in the existing literature on democracy promotion and generalize the findings across the countries studied. On the practical level, the volume offers suggestions for improving democracy promotion endeavours, proposing in particular a more balanced approach which goes beyond supporting specific individuals and organizations to include addressing the structural level. This book was published as a special issue of Democratization.

Simulation continues to be a growth area in transportation human factors. From empirical studies in the laboratory to the latest training techniques in the field, simulators offer myriad benefits for the experimenter and the practitioner. This book draws together current trends in research and training simulators for the road, rail, air and sea sectors to inform the reader how to maximize both validity and cost-effectiveness in each case. Simulators for Transportation Human Factors provides a valuable resource for both researchers and practitioners in transportation human factors on the use of simulators, giving readers concrete examples and case studies of how simulators have been developed and used in empirical research as well as training applications. It offers useful and usable information on the functional requirements of simulators without the need for any background knowledge on the technical aspects, focusing on the state of the art of research and applications in transport simulators rather than the state of the art of simulation technology. The book covers simulators in operational terms instead of task simulation/modelling and provides a useful balance between a bottom-up, academic approach and a top-down, practical perspective.

Considering the global awareness of human performance issues affecting maintenance personnel, there is enough evidence in the US ASRS reports to establish that systemic problems such as impractical maintenance procedures, inadequate training, and the safety versus profit challenge continue to contribute toward latent failures. Manoj S. Patankar and James C. Taylor strongly believe in incorporating the human factors principles in aviation maintenance. In this, their second of two volumes, they place particular emphasis on applying human factors principles in a book intended to serve as a practical guide, as well as an academic text. Features include: - A real 'how to' approach that serves as a companion to the previous volume: 'Risk Management and Error Reduction in Aviation Maintenance'. - Self-reports of maintenance errors used throughout to illustrate the systemic susceptibility for errors as well as to discuss corresponding solutions. - Two tools - a pre-task scorecard and a post-task scorecard - introduced as means to measure individual as well as organizational safety performance. - Interpersonal trust and professionalism explored in detail. - Ethical and procedural issues associated with collection and analysis of both qualitative as well as quantitative safety data discussed. The intended readership includes aviation maintenance personnel, e.g. FAA-type aircraft mechanics, CAA-type aircraft maintenance engineers, maintenance managers, regulators, and aviation students.

Culture forms a complex framework of national, organizational and professional attitudes and values within which groups and individuals function. The reality and strength of culture become salient when we work within a new group and interact with people who have well-established norms and values. In this book the authors report the results of their ongoing exploration of the influences of culture in two professions - aviation and medicine. Their focus is on commercial airline pilots and operating room teams. Within these two environments, they show the effects of professional, national and organizational cultures on individual attitudes, values and team interactions. From the Foreword by Captain Daniel Maurino:...the authors direct their attention to applied research as well as to the search for practical tools to approach and deal with the relationship between culture, error and error management, and between culture and aviation human factors training for operational personnel. They devote particular attention to the link between culture and Crew Resource Management (CRM) training, a safety and prevention tool towards which few if any have contributed so much and so well.. ...The incorporation and management of cultural factors into aviation operations and practices simply represent another tool to contribute to the aviation system's production goals. Encouraging progress has been made, but there is need for improvement. This book presents one possible way to move forward Vividly laced with numerous contributions from a range of practitioners and researchers from Asia, Australia, Europe and the Americas, as well as case studies and practical examples, the book is designed to be accessible to practitioners and managers wishing to improve their own organization and to researchers with an interest in gaining a greater understanding of the types of culture.

Presenting the Proceedings of the Ergonomics Society's annual conference, the series embraces the wide range of topics covered by ergonomics. Individual papers provide insight into current practice, present new research findings and form an invaluable reference source. A wide range of topics are covered in these proceedings, including Ergonomics, Human Factors and User-Centred Design. It also features related disciplines such as Psychology, Engineering and Physiology. Particular emphasis is given to the utility of these disciplines in improving health, safety, efficiency and productivity. The 2008 Annual Conference features the following themes: "Human Reliability" "Disaster Management" "Slips, Trips and Falls" from research to practice "Health and Well Being of Construction Workers" "Inclusive Design" "Rail Human Factors" "Nuclear Human Factors" Contemporary Ergonomics will appeal to all those who are concerned with the interaction of people with their working and leisure environment including designers, manufacturing and production engineers, health and safety specialists, occupational, applied and industrial psychologists and applied physiologists.

In recent years, the field of Universal Access has made significant progress in consolidating theoretical approaches, scientific methods and technologies, as well as in exploring new application domains. Increasingly, professionals in this rapidly maturing area require a comprehensive and multidisciplinary resource that addresses current principles, methods, and tools. Written by leading international authorities from academic, research, and industrial organizations and nonmarket institutions, The Universal Access Handbook covers the unfolding scientific, methodological, technological, and policy issues involved in the process of achieving universal access in the information society. In a collection of 61 chapters, the book discusses how to systematically apply universal design principles to information technologies. It explains the various dimensions of diversity in the technological platforms and contexts of use, including trends in mobile interaction and ambient intelligence environments. The implications of Universal Access on the development life cycle of interactive applications and services are unfolded, addressing user interface architectures and related components. Novel interaction methods and techniques for Universal Access are analyzed, and a variety of applications in diverse domains are discussed. The book reflects recent developments, consolidates present knowledge, and points towards new perspectives for the future. A quick glance through the contents demonstrates not only the breadth and depth of coverage but also the caliber of the contributions. An indispensible source of information for interdisciplinary and cross-thematic study, the book provides a baseline for further in-depth studies, as well as an important educational tool in an increasingly globalized research and development environment.

Many countries experience lack of harmony among economic development, environmental management and human health. As a consequence, public health, the integrity of ecosystems, and the efforts to reach environmental sustainability, have been adversely affected. The complexity, frequency and magnitude of those impacts is increasingly parallel to the technological revolution, rising population, and increasing per capita consumption. The burden of the concerns about how humans inflict natural and man-made enclaves tends to rely in highly industrial societies. However, many of the world environmental alterations are been achieved by non-industrial societies. This book examines and discusses multidisciplinary aspects of the impacts that humans had on the physical environment, the biota, and human health, focusing on the scenario of developing and under developing countries. Among the areas covered are environmental degradation, pollution, occupational health, risk management, epidemiology and toxicology. This book will help scientists, resource managers, administrators, educators, policy makers and college students interpret that risk management and the advancement of research in sustainable development is of utmost importance for all parties involved in seeking solutions for the protection of natural and anthropogenic systems, and human health.

The rail human factors/ergonomics community has grown quickly and extensively, and there is much increased recognition of the vital importance of ergonomics/human factors by rail infrastructure owners, rail operating companies, system developers, regulators and national and trans-national government. This book, the fourth on rail human factors, is drawn from papers presented at the London 4th International Conference on Rail Human Factors. The contributions cover the range of human and organisational issues on the railway, from driving to signalling and control to maintenance and engineering work, to passengers and security issues such as trespass, and address improvements in safety, reliability, use of capacity, efficiency and quality. The book represents the best of recent work in rail human factors, and starts to define the framework for the next few years. As well as the human factors areas listed above, the conference and thus the book are notable for sessions on simulation in rail human factors and on human factors in metro design and operation. The book also reflects the increased attention being paid to, and developments in, understanding all aspects of rail stakeholders behaviour, and also the contribution of ergonomics/human factors to innovative network control systems which will enhance reliability, safety and use of capacity. The book will be of interest to a number of groups: those working in the rail sector from a human factors point of view; the larger rail industry and related bodies generally; and in terms of transferrable knowledge to ergonomists and human factors specialists working in other industries.

A major transformation in research and training is expected, using new, more advanced versions of computer-based systems. Technology now affords new capabilities: complex and distributed expert decisionmaking and team performance can now be elicited and rehearsed through affordable and easily distributed systems. These new systems will transform research and training on two fronts. It will allow research needed to bridge the gap between internal (i.e. laboratory control) and external (e.g. operational relevance) validity. In addition, it enables a coalition of forces, from training instructors and their students, to research scientists and quantitative performance modelers. While simulation-based research and training is rapidly advancing, with increased funding and sponsorship, as yet there is no comprehensive documentation of tools and techniques. This book addresses the problem, bringing together experts from a variety of perspectives. Their contributions document emerging trends and issues with regard to development, utilization, and validation of these emerging 'scaled world' systems. The readership includes researchers and practitioners who develop and/or utilize simulation-based environments, educators interested in instructional technology and researchers who require criterion-based performance evaluation.

Hailed on first publication as a compendium of foundational principles and cutting-edge research, The Human-Computer Interaction Handbook has become the gold standard reference in this field. Derived from select chapters of this groundbreaking resource, Human-Computer Interaction: Design Issues, Solutions, and Applications focuses on HCI from a privacy, security, and trust perspective. Under the aegis of Andrew Sears and Julie Jacko, expert practitioners address the myriad issues involved when designing the interactions between users and computing technologies. As expected in a book that begins by pondering "Why we should think before doing", you get an interdisciplinary resource that explores the relationship between people and technology.

This book provides a framework for integrating complex systems that are problem-centric, human-centered, and provides an interdisciplinary, multi-methodological purview of multiple perspectives surrounding the human factors/human actors within living ecosystems. This book will provide useful theoretical and practical information to human factors, human-computer interaction, cognitive systems engineering personnel who are currently engaged in human-centered design or other applied aspects of modeling, simulation, and design that requires joint understanding of theory and practice.

Despite intense research on decision-making in action, we still know little about when decision-makers rely on deliberate vs. intuitive decision-making in decision situations under complexity and uncertainty. Building on default-interventionist dual-processing theory, this book studies decision-making modes (deliberate vs. intuitive) in complex task environments contingent on perceived complexity, experience, and decision style preference. We find that relatively inexperienced decision-makers respond to increases in subjective complexity with an increase in deliberation and tend to follow their decision style preference. Experienced decision-makers are less guided by their decision preference and respond to increases in subjective complexity only minimally. This book contributes to a developing stream of research linking decision-making with intra-personal and environmental properties and fosters our understanding of the conditions under which decision-makers rely on intuitive vs. deliberate decision modes. In doing so, we go one step further towards a comprehensive theory of decision-making in action.

Hailed on first publication as a compendium of foundational principles and cutting-edge research, The Human-Computer Interaction Handbook has become the gold standard reference in this field. Derived from select chapters of this groundbreaking and authoritative resource, Human-Computer Interaction Fundamentals emphasizes emerging topics such as sensor based interactions, tangible interfaces, augmented cognition, cognition under stress, ubiquitous and wearable computing, and privacy and security. It puts the spotlight not only on the fundamental issues involved in the technology of human-computer interactions and but also on the users themselves. The book features visionary perspectives and developments that fundamentally transform the way in which researchers and practitioners view this discipline.