This book builds on the authors' previous title Understanding and Managing Risk Attitude but this time looks exclusively at the challenges of understanding and managing those attitudes adopted by groups of people when faced with making decisions that they perceive as risky and important. The book makes the link between risk management and decision-making explicit, building on existing work from the economic and risk psychology schools but taking a pragmatic, practitioner-focused approach that is relevant to all decision-making groups in any situation. The insights in Managing Group Risk Attitude are derived from the authors' own applied research. Details of the research methods and findings are included in the book in support of a practical model and steps to manage risk attitude using applied emotional literacy. Ruth Murray-Webster and David Hillson have written a practical book for all decision-makers, supported by actual research by practitioners and underpinned by the seminal research of leading academics.

Written by a hazardous materials consultant with over 40 years of experience in emergency services, the five-volume Hazmatology: The Science of Hazardous Materials suggests a new approach dealing with the most common aspects of hazardous materials, containers, and the affected environment. It focuses on innovations in decontamination, monitoring instruments, and personal protective equipment in a scientific way, utilizing common sense, and takes a risk-benefit approach to hazardous material response. This set provides the reader with a hazardous materials "Tool Box" and a guide for learning which tools to use under what circumstances. Volume One, Chronicles of Incidents and Response, takes an in-depth look at the history of hazardous materials response, points out lessons learned from these incidents, and discusses the impact on our response today. This volume aims to be the most comprehensive study of hazardous materials history ever presented in a single volume. FEATURES Uses a scientific approach utilizing analysis of previous incidents Offers a risk-benefit approach based upon science and history Provides an exploration of components of historic incidents Highlights lessons learned from responders who made the ultimate sacrifice Shows incident trends based upon technology and economics of the time

Written by a hazardous materials consultant with over 40 years of experience in emergency services, the five-volume Hazmatology: The Science of Hazardous Materials suggests a new approach dealing with the most common aspects of hazardous materials, containers, and the affected environment. It focuses on innovations in decontamination, monitoring instruments, and personal protective equipment in a scientific way, utilizing common sense, and takes a risk-benefit approach to hazardous material response. This set provides the reader with a hazardous materials "Tool Box" and a guide for learning which tools to use under what circumstances. Volume Five, Hazmat Team Spotlight, covers hazardous materials teams across the United States. Levels of response vary between urban and rural areas, as do resources. This volume covers the history, vehicles, types of response, equipment, and resources, as well as procedures and innovations across different teams nationwide. FEATURES Presents geographical and historical background of departments and hazmat teams Includes department organization and resources Provides an exploration of selected, specific department case studies nationwide Outlines basic operation procedures Highlights resources, training, and hazmat exposures, both transportation and fixed

Written by a hazardous materials consultant with over 40 years of experience in emergency services, the five-volume Hazmatology: The Science of Hazardous Materials suggests a new approach dealing with the most common aspects of hazardous materials, containers, and the affected environment. It focuses on innovations in decontamination, monitoring instruments, and personal protective equipment in a scientific way, utilizing common sense, and takes a risk-benefit approach to hazardous material response. This set provides the reader with a hazardous materials "Tool Box" and a guide for learning which tools to use under what circumstances. Emergency responders are bound to a Standard of Care for response to hazardous materials incidents, based on federal law, regulations, and consensus standards. Volume Two, Standard of Care and Hazmat Planning, presents the hazardous materials legal issues and background on the Hazmat Standard of Care, including incidents where Care was violated and the repercussions felt. FEATURES Uses a scientific approach utilizing analysis of previous incidents Suggests guidance in developing plans for hazmat response Provides an exploration of laws, regulations, and standards Outlines the elements of Standard of Care response Includes case studies and in-depth history of Standard of Care response

Brand risk is often narrowly defined as risk to reputation. Yet risk and uncertainty are evident in many aspects of brand performance and marketing operations. Considered and responsible risk-taking is central to effective brand management. Risk literacy is the marketer's third necessary competence, alongside strategic insight and financial understanding. In Brand Risk, a practical and accessible book for those who hold responsibilities in marketing or risk management, David Abrahams brings together relevant risk thinking and a range of techniques for the evaluation of brand exposures and opportunities - whether in response to the ambitions of a key business project, new market conditions or shareholder concern. A balanced review of the subject is enriched by reference to topics of current interest and is supported by illustrative examples throughout. Presenting the essentials of brand management and risk management side-by-side, Brand Risk offers graduated and complementary approaches to brand risk assessment, from the intuitive to the data-driven.

Following on from 2005's Rail Human Factors: Supporting the Integrated Railway, this book brings together an even broader range of academics and practitioners from around the world to share their expertise and experience on rail human factors. The content is both comprehensive and cutting-edge, featuring more than 55 chapters addressing the following topics: c Passengers and public c Driver performance and workload c Driving and cognition c Train cab and interfaces: simulation and design c Routes, signage, signals and drivability c Signalling and control of the railway c Planning for the railway c Engineering work and maintenance c Level crossings c Accidents and safety c Human error and human reliability c SPADs: signals passed at danger c Human factors integration and standards c Impairments to performance c Staff competencies and training. People and Rail Systems: Human Factors at the Heart of the Railway will be invaluable for all those concerned with making railways safer, more reliable, of higher quality and more efficient. It will be essential reading for policy-makers, researchers and industry around the world.

Presenting the Proceedings of the Ergonomics Society's annual conference, the series embraces the wide range of topics covered by ergonomics. Individual papers provide insight into current practice, present new research findings and form an invaluable reference source. A wide range of topics are covered in these proceedings, including Ergonomics, Human Factors and User-Centred Design. It also features related disciplines such as Psychology, Engineering and Physiology. Particular emphasis is given to the utility of these disciplines in improving health, safety, efficiency and productivity. The 2007 Annual Conference features "Human factors at the heart of systems engineering". As well as being of interest to mainstream ergonomists and human factors specialists, Contemporary Ergonomics will appeal to all those who are concerned with the interaction of people with their working and leisure environment including designers, manufacturing and production engineers, health and safety specialists, occupational, applied and industrial psychologists and applied physiologists.

This book reviews current health risk communication strategies, and examines and assesses the technical and psycho-sociological tools available to support risk communication plans. It brings together approaches to risk communication from a number of countries and describes the techniques, including drama, storytelling and scenarios that are used to identify and prioritise key communication issues, and to identify policy responses. The book also provides a review of the methods and tools available for risk assessment, risk communication and priority setting, which are relevant not only to practitioners but to health planning more generally, and to many other areas of public health and policy. The discussion of these techniques is supported by case studies, and is concluded by a chapter reflecting on the conceptual and research issues that still need to be addressed. It also proposes new directions for risk communication that key into the public imagination with the aim of gaining their trust and confidence in the risk messages. Communicating Health Risks to the Public: A Global Perspective brings together a wide variety of perspectives on risk communication, from the perspectives of health, anthropology, psychology, and media. It should be of interest not only to those involved in risk assessment or communication but to anyone interested in the role of science and the media in the political process.

People spend increasing amounts of time and effort interacting with complex hardware and software products. Some of the products we interact with are easy to learn and easy to remember. Some are even a pleasure to use. Others are hard to learn, hard to use, and frustrate us at every turn. But it is not just the user that pays the cost in such cases. Poor usability also imposes significant costs on product producers. Companies that make hard-to-use products incur higher support costs, spend more on rework, and have less satisfied customers. These outcomes can be avoided by applying the techniques of usability engineering and user-centred design (UCD) during product development. This book shows how usability and UCD practitioners do this by studying users' needs and abilities, designing the product accordingly, and verifying the design through additional testing with users. Despite the positive return on investment for usability engineering activities, many organizations view usability engineering as a non-critical part of the product development process. This book seeks to change this by relating a number of cases where usability engineering contributed significantly to the solution of a business problem. Evidence is drawn from experiences within a range of private and public sector organizations showing how usability work can best be organized and executed within a business environment. The organizational factors that facilitate or impede the application of usability engineering are also discussed. The book clearly explains the barriers to be overcome as well as highlighting the factors promoting success. A wide range of applications are covered, including web-based e-commerce, medical devices and software, process control management systems, financial services applications, consumer desktop applications and interactive voice response systems. Usability Success Stories provides a valuable guide for business managers and technical staff as well as for practitioners within the field itself.

There are numerous psychological studies of pilots and piloting, but little has been done in the way of sociological examination. Commercial aviation is one of the world's biggest industries, yet there are few studies of pilots as social beings and of their place of work, the flight-deck. Developing a sociological understanding of the front-line staff and of the pilots' working environment is an important step to developing a more detailed understanding of this increasingly important sector. This book performs such a function and also adds to our understanding of pilots in general, from those who work for flag carriers to those who fly for regional or corporate jet operators. The readership includes the general public, industry legislators, regulators, managements, employees, trainers, journalists academics and students of (general) sociology, psychology, organisation theory and business management.

Completely revised and updated, taking the scientific rigor to a whole new level, the second edition of the Occupational Ergonomics Handbook is now available in two volumes. This new organization demonstrates the enormous amount of advances that have occurred in the field since the publication of the first edition. The editors have brought together researchers from a wide range of disciplines with pioneering practitioners in industry to cover a diverse list of ergonomics topics. The second edition not only provides more information but makes it more accessible. Fundamental and Assessment Tools for Occupational Ergonomics introduces basic principles of ergonomics in system design and evaluation, as well as comprehensive approach to work related musculoskeletal disorders. This volume is a comprehensive source of theoretical ergonomics knowledge relevant to product and process quality, management of health and safety, and productivity in a variety of industries and businesses. Interventions, Controls, and Applications in Occupational Ergonomics begins with descriptions of the elements of the ergonomics processes, including success factors for implementation of industrial ergonomics programs. It includes coverage of injury surveillance database systems and corporate health management for the design and evaluation of health in industrial organizations, ergonomics processes from the small and large industry perspectives, and human digital modeling, as well as facilities planning and organizational design and macro-ergonomics. Additional chapters present methods and techniques for engineering control, including tried and true strategies and pitfalls to avoid, and discuss the theory and practice of ergonomics interventions in the workplace. Narrowing the focus while broadening the coverage, each individual volume supplies immediate access to important information. One of the most comprehensive sources for ergonomic knowledge available, providing both sound theory and practical examples, this book is a valuable resource for anyone in the field.

Written by Dan MacLeod, one of the most experienced practitioners in the field, The Ergonomics Kit for General Industry, Second Edition contains everything you need to set up or improve your workplace ergonomics process. MacLeod describes the financial benefits of workplace ergonomics and ways to think about these tools that make good business sense. He uses case studies that illustrate positive bottom-line results and the actions that led to these results. Down to earth and practical, the information in this book is rooted in what has actually succeeded on the workplace floor. See what's new in the Second Edition: -Additional material on the actual process of solving problems -Success stories illustrate how the process works under various circumstances and organizational cultures to improve workplace conditions and maximize employee well being and productivity -Emphasizes simple, low tech, and low cost approaches -Guidance on how to create change and implement new processes -Electronic copies of forms and worksheets, PowerPoint presentation, and guide for conducting basic training sessions available on the Internet The book provides practical guidance on the process of identifying good, low cost improvements. It describes best practices from major corporations on setting up committees, establishing priorities, and developing written plans and also covers controversial issues such as job rotation and back belts. The kit includes a multitude of forms: worksheets, checklists, planning guides, employee feedback forms, and a program audit, as well as training handouts, train-the-trainer background, and basic PowerPoint presentations. Drawing on more than 30 years of experience, the authordelineates how to set up an effective and successful ergonomics program.

The role of internal audit is changing. The Sarbanes Oxley legislation in the US and the Combined Code for Corporate Governance in the UK focused on the need to demonstrate the active management of risks and report on this subject to shareholders. Boards of Directors are therefore increasingly requiring their internal audit functions to provide a much higher level of assurance in this regard. Phil Griffiths' Risk-Based Auditing explains the concepts and practice behind a risk-based approach to auditing. He explores the changing environment in both the private and public sectors and the associated legislation and guidance. The book then provides a blueprint for refocusing the internal audit role to embrace risk and to help plan, market, undertake and report a risk-based audit. The text includes a detailed risk-based audit toolkit with 15 sections of tools, techniques and information to enable a risk-based approach to be adopted. This is an essential guide for internal and external auditors seeking to manage the realities of the audit function in the turbulent and fast-changing business environment that has emerged since the end of the last century.

Safety suffers from the variety of methods and models that are used to assess human performance. For example, operation is concerned primarily with human error, while design deals with aligning the system to workload or situational awareness, and the gap between the two disassociates safety assessment from design. As a result, system design creates constraints for the operator working at the sharp-end, which will inevitably lead to human error. Accidents and incidents across all industries have demonstrated the safety significance of this gap. Cognition and Safety provides an integrated view of cognitive human issues to better enhance safety. It combines operational with design-related concepts of cognitive performance to provide an approach for safely managing cognitive issues throughout the lifecycle of a system, from operational to senior management levels. The book will be of direct interest to operational managers, designers, training specialists, safety managers and operational staff dealing with human factors and safety issues; scientists in the area of safety, ergonomics and human factors; regulators dealing with safety and human factors, and practitioners in the field of human reliability.

The articles in this special issue examine the relationship between gender identity and second language learning from a variety of perspectives, all of which share a basic grounding in sociocultural theories of learning and poststructural theories of language. "(Re)constructing Gender in a New Voice" presents a range of approaches to questions regarding the role of gender identity in a set of distinct local contexts. In this issue, Guest Editor Juliet Langman contends that an examination of the tensions between past and current ways of expressing identity will allow for continued theorizing on the nature of gender identity and its role in multiple language learning and use.

Providing a practical guide to the training and assessment of non-technical skills within high-risk industries, this book will be of direct interest to safety and training professionals working within aviation, healthcare, rail, maritime, and other high-risk industries. Currently, each of these industries are working to integrate non-technical skills into their training and certification processes, particularly in light of increasing international regulation in this area. However, there is no definitive guidance to assist practitioners within these areas with the design of effective non-technical skills training and assessment programs. This book sets out to fully meet this need. It has been designed as a practically focussed companion to the 2008 book Safety at the Sharp End by Flin, O'Connor and Crichton. While Safety at the Sharp End provides the definitive exploration of the need for non-technical skills training, and examines in detail the main components of non-technical skills as they relate to safe operations, the text does not focus on the "nuts and bolts" of designing training and assessment programs. To this end, Training and Assessing Non-Technical Skills: A Practical Guide provides an extension of this work and a fitting companion text.

Occupational Ergonomics: Principles of Work Design focuses on the fundamentals in ergonomics design and evaluation. Divided into two parts, Part I covers the background for the discipline and profession of ergonomics and offers an international perspective on ergonomics. Part II describes the foundations of ergonomics knowledge, including fundamentals of ergonomics, fundamentals of work analysis, and cognitive issues. The authors discuss ergonomics of system design and outline the principles of certification in professional ergonomics. Methods for evaluation of physical workload due to posture (RULA and OWAS), as well as computer-aided human models and other software-based tools for ergonomic analysis and design are reviewed.

Improvements in health care and quality of life in recent years have led to a marked aging of the world's population, especially in well-developed regions. In the near future, this problem will spread to developing countries. The growing need to promote the health and function of aging workers not only presents new challenges, but also provides exciting new opportunities.
The chapters in this book examine methods for diagnosing and evaluating work ability/employability in response to the changing capacity of employment. They set out the issues addressed by occupational health professionals to improve the work ability of elderly employees, and discuss measures to promote their employment. The book derives from a Conference on Aging and Work, held in Japan in September 2001. It will be of particular interest to professionals and students in the fields of occupational health, ergonomics, mechanical engineering, work physiology and industrial psychology.

eBook available with sample pages: 0203218558

The United States is home to more than 54 million people with disabilities. This book looks at public transit and transportation systems with a focus on new and emerging needs for individuals with disabilities, including the elderly. The book covers the various technologies, policies, and programs that researchers and transportation stakeholders are exploring or putting into place. Examples of innovations are provided, with close attention to inclusive solutions that serve the needs of all transportation users.

This is the sixth edited volume of refereed contributions, from an international group of researchers and specialists. Volumes five and six comprise the edited proceedings of the Third International Conference on Engineering Psychology and Cognitive Ergonomics, organized by Cranfield College of Aeronautics, Edinburgh, Scotland, October 2000. The applications areas include aerospace and other transportation, medicine, human-computer interaction, process control, and training technology. Topics addressed include: the design of control and display systems; human perception, error, reliability, information processing, and performance modelling; mental workload; stress; automation; situation awareness; skill acquisition and retention; techniques for evaluating human-machine systems and the physiological correlates of performance. Both volumes will be useful to applied and occupational psychologists, instructors, instructional developers, equipment and systems designers, researchers, government regulatory personnel, human resource managers and selection specialists; also to senior pilots, air traffic control and aviation and ground transportation operations management.

This is the fifth edited volume of refereed contributions, from an international group of researchers and specialists. Volumes Five and Six comprise the edited proceedings of the third international conference on Engineering Psychology Cognitive Ergonomics, organized by Cranfield College of Aeronautics, Edinburgh, Scotland in October 2000. Volume Five concentrates on applications in the areas of transportation, medical ergonomics and training. Topics addressed include: the design of control and display systems; human perception, error, reliability, information processing, and performance modelling; mental workload; stress; automation; situation awareness; skill acquisition and retention; techniques for evaluating human-machine systems and the physiological correlates of performance. Both volumes will be useful to applied and occupational psychologists, instructors, instructional developers, equipment and system designers, researchers, government regulatory personnel, human resource managers and selection specialists; also to senior pilots, air traffic control and aviation and ground transportation operations management.

This book presents the proceedings of the 21st Congress of the International Ergonomics Association (IEA 2021), held online on June 13-18, 2021. By highlighting the latest theories and models, as well as cutting-edge technologies and applications, and by combining findings from a range of disciplines including engineering, design, robotics, healthcare, management, computer science, human biology and behavioral science, it provides researchers and practitioners alike with a comprehensive, timely guide on human factors and ergonomics. It also offers an excellent source of innovative ideas to stimulate future discussions and developments aimed at applying knowledge and techniques to optimize system performance, while at the same time promoting the health, safety and wellbeing of individuals. The proceedings include papers from researchers and practitioners, scientists and physicians, institutional leaders, managers and policy makers that contribute to constructing the Human Factors and Ergonomics approach across a variety of methodologies, domains and productive sectors. This volume includes papers addressing the following topics: Transport Ergonomics and Human Factors, Practitioner Case Studies, Human Factors in Robotics, Manufacturing, Agriculture, HF/E in Supply Chain Design and Management, Aerospace, Building and Construction.

This book presents the proceedings of the 21st Congress of the International Ergonomics Association (IEA 2021), held online on June 13-18, 2021. By highlighting the latest theories and models, as well as cutting-edge technologies and applications, and by combining findings from a range of disciplines including engineering, design, robotics, healthcare, management, computer science, human biology and behavioral science, it provides researchers and practitioners alike with a comprehensive, timely guide on human factors and ergonomics. It also offers an excellent source of innovative ideas to stimulate future discussions and developments aimed at applying knowledge and techniques to optimize system performance, while at the same time promoting the health, safety and wellbeing of individuals. The proceedings include papers from researchers and practitioners, scientists and physicians, institutional leaders, managers and policy makers that contribute to constructing the Human Factors and Ergonomics approach across a variety of methodologies, domains and productive sectors. This volume includes papers addressing the following topics: Activity Theories for Work Analysis and Design (ATWAD), Organisation design and management (ODAM), Ergonomic Work Analysis and Training (EWAT), Systems HF/E, HF/E Education and Professional Certification Development.

This book explores the interplay of farm mechanization, human factors and climatic and other environmental uncertainty in agriculture, using an ergonomics based approach to discuss solutions to the traditionally acknowledged vulnerability of the sector. It converges contemporary research documentation, case studies and international standards on agricultural ergonomics, engineering anthropometry, human factors, basic occupational health services, safety management, human performance and system sustainability to provide a handy reference to students and professionals working to optimize agricultural output while balancing the rational utilization of labour in agricultural practices and human well-being.

Although cognitive engineering has gained widespread acceptance as one of the most promising approaches to addressing and preventing difficulties with human-machine coordination and collaboration, it still meets with considerable skepticism and resistance in some of the industries that could benefit from its insights and recommendations. The challenge for cognitive engineers is to better understand the reasons underlying these reservations and to overcome them by demonstrating and communicating more effectively their concepts, approaches, and proposed solutions. To contribute to this goal, the current volume presents concrete examples of cognitive engineering research and design. It is an attempt to complement the already existing excellent literature on cognitive engineering in domains other than aviation and to introduce professionals and students in a variety of domains to this rather young discipline.
The editors of this book, and the authors whose work is included, subscribe to the need to evaluate work in context. Accepting new paradigms for the study of humans working in complex environments, they view the human as an asset--indeed a necessity--in human-machine systems and they accept and take advantage of variations in human behavior. In addition, they recognize that much or most error is the result of mismatches between human capabilities and the demands placed on those humans by the machines which they use in the environments in which they are placed. As a whole, this volume illustrates how far we've come in understanding the cognitive bases of human work in complex human-machine systems.