Expanding into emerging markets brings with it a specific set of challenges for designing products and services. Not only do cultural differences play a role in what, how, and why customers behave the way they do, but existing technologies, distribution channels, and the wants and needs of consumers become additional challenges when establishing market shares in the developing world. Innovative Solutions: What Designers Need to Know for Today's Emerging Markets describes the landscape of these new markets and discusses research and design methodologies tailored to them.

Local designers and researchers offer insight directly from the depths of India, China, and other parts of the world. They take an in-depth look at user research methods in underserved communities, new tools such as ecosystems mapping to define the elements impacting innovation and design decisions, and methodologies to develop solution spaces based on the output from user research studies. The book then presents real-life examples through case studies and interviews. The case studies draw not only from the authors work with clients such as HP Labs, Nokia, Haier, Philips, Intel, and A Piece of Pie, but also from user experience and the results of innovation research across the globe. The interviews include conversations with leaders in innovation such as Roopa Purushothaman, Tapan Parikh, Ram Sehgal, Steve Portigal, Dmitry Volkov, and Darelle van Greunen.

A fascinating perspective of the users and ecosystem in emerging nations, the book provides deeper insights on how a user-centered innovation and design approach has been applied in practical settings. Examining the challenges of innovating and designing for emerging markets, it incorporates research and practice to explore new ways of uncovering the riches and opportunities in innovation and design for emerging markets.

The 13th International Conference on Human-Computer Interaction, HCI Inter- tional 2009, was held in San Diego, California, USA, July 19-24, 2009, jointly with the Symposium on Human Interface (Japan) 2009, the 8th International Conference on Engineering Psychology and Cognitive Ergonomics, the 5th International Conference on Universal Access in Human-Computer Interaction, the Third International Conf- ence on Virtual and Mixed Reality, the Third International Conference on Internati- alization, Design and Global Development, the Third International Conference on Online Communities and Social Computing, the 5th International Conference on Augmented Cognition, the Second International Conference on Digital Human Mod- ing, and the First International Conference on Human Centered Design. A total of 4,348 individuals from academia, research institutes, industry and gove- mental agencies from 73 countries submitted contributions, and 1,397 papers that were judged to be of high scientific quality were included in the program. These papers - dress the latest research and development efforts and highlight the human aspects of the design and use of computing systems. The papers accepted for presentation thoroughly cover the entire field of human-computer interaction, addressing major advances in knowledge and effective use of computers in a variety of application areas.

Patients have always been encouraged to be active participants in managing their health. New technologies, cultural shifts, trends in healthcare delivery, and policies have brought the patients' role in healthcare to the forefront. This 2-volume set reviews and advances the emerging discipline of Patient Ergonomics. The set focuses on patients and their performance. It presents practical recommendations and case studies useful for researchers and practitioners. It covers diverse healthcare settings outside of hospitals and clinics, and provides a combination of foundational content and specific applications in detail. The 2-volume set will be ideal for academics working in healthcare and patient-centered research, their students, human factors practitioners (consultants, employees of health systems and technology/medical device compaines), healthcare professionals (physicians, nurses, pharmacists), and organizational leaders (healthcare administrators and executives).

First published in 2000, Risk Management is a two volume set, comprised of the most significant and influential articles by the leading authorities in the studies of risk management. The volumes includes a full-length introduction from the editor, an internationally recognized expert, and provides an authoritative guide to the selection of essays chosen, and to the wider field itself. The collections of essays are both international and interdisciplinary in scope and provide an entry point for investigating the myriad of study within the discipline.

GPS-embedded clothing for finding children or skiers when they are lost, bio-monitoring smart shirts, and vests that monitor a patient s vital signs are no longer science fiction but science fact. It is quite likely that within 20 or 30 years, computers, telephones, and televisions will be a part of our intimate clothing. Covering the whole design cycle of smart clothes, Smart Clothing: Technology and Applications examines applications for the general public and highlights the important human factors aspects that make products not only usable but marketable.

The book discusses the state of the art in smart clothing technology and applications. The chapters address usability and human aspects relevant to the manufacture and sale of such products and detail the evolving and increasingly wide-ranging applications in fields such as information technology, healthcare, and entertainment. They also cover technology topics including interface, communication, energy supply, data management, processors, and actuators. Discussions of packaging and interconnection, shape memory alloy, and design and modeling of electronic textile applications round out the coverage.

With technology news blaring headlines such as "Smart Clothing Coming Soon to Your Galaxy" and "Futuristic Fashions Will Fight Our Health Scares," can clothing that communicates with your washer and dryer be far behind? It is not enough to understand the technology, you must also grasp the human factor aspects. Identifying the challenges and potential benefits of smart clothing from both perspectives, this book provides integrated coverage that establishes the need for methods significantly different from traditional ones. Its up-to-date coverage allows you to visualize trends and provides a glimpse into the future.

Content preparation is an integral part of the usability equation: it answers the question of what information is needed for effective decision making. Once content preparation has been established, the question "how to present what" can be answered. Content Preparation Guidelines for the Web and Information Appliances: Cross-Cultural Comparisons provides a theoretical foundation and operational tools to effectively prepare content so that users are able to make correct decisions regarding the purchase of goods and services. Traditionally, human aspects of computing have been assessed by usability evaluation methods, which determine how well the system is designed for joyful, satisfying, and productive use. But, effectively designing the how without providing a solid foundation for designing the what can not result in effective web and information appliance-based operations. This book presents a review and reappraisal of the science base of content preparation and descriptions of four major studies on content preparation involving more than 1,200 participants. Based on these studies, it establishes a factor structure of content preparation and relative importance of each factor in effective decision making and concludes with guidelines for the design of content for a variety of populations. Unlike previous publications in usability that have predominantly concentrated on how to present information, this book focuses on what information should be presented and the information appliances for different cultures. With a cross-cultural comparison and a review of fundamental theories, the book not only answers the question of what information needs to be presented for effective decision making, but also addresses the impact of culture on content usability.

Does your organization have a good or bad reputation, and who takes responsibility for it? Whether viewed as an intangible asset or potential liability, damage to reputation can be costly. In the private sector loss of investor confidence can dent corporate value; in the public sector loss of public trust can lead to political change. How can anyone protect reputation from damage?

Project scheduling is required for good project management, and the schedule represents the project plan under a specific set of assumptions, often that it will avoid new risks or even those that have occurred on previous occasions. The typical Critical Path Method (CPM) schedule assumes that the project team knows how long the scheduled activities will take. Yet, the experienced project manager knows that duration values so precisely stated are actually only estimates based on assumptions that could be wrong. A schedule risk analysis explores the implications for the project's schedule of risk to the activity durations and also identifies the most important schedule risks. This analysis, building on and extending CPM scheduling, will result in a more accurate estimate of completion and provide an early opportunity for planning effective risk mitigation actions. Practical Schedule Risk Analysis contains a complete treatment of schedule risk analysis from basic to advanced concepts. The methods are introduced at the simplest level: * Why is the duration uncertain? * And how do we represent this uncertainty with a probability distribution? These are then progressively elaborated: * How does uncertainty of activities along a path lead to more uncertainty of the path's completion date? * How can a schedule with parallel paths be riskier than each of the paths individually? * How can we represent risks about activities that are not in the schedule at all? Culminating in a discussion of the most powerful and advanced capabilities available in current commercial software. Schedule risk analysis is a process that is industry-independent, and the methods explained in this volume have been used by the author with positive effect in such industries as construction, oil and gas, information systems, environmental restoration and aerospace/defense. The result is a book that is not only highly practical; something that people within all types of projects and in all industries can apply themselves; but that is an extraordinarily complete guide to creating and managing a rigorous project schedule.

This book constitutes the refereed proceedings of the International Conference on Ergonomics and Health Aspects of Work with Computers, EHAWC 2007, held in Beijing, China in July 2007 in the framework of the 12th International Conference on Human-Computer Interaction, HCII 2007 with 8 other thematically similar conferences. It covers health and well being in the working environment as well as ergonomics and design.

Whole Body Vibrations: Physical and Biological Effects on the Human Body allows an understanding about the qualities and disadvantages of vibration exposure on the human body with a biomechanical and medical perspective. It offers a comprehensive range of principles, methods, techniques and tools to provide the reader with a clear knowledge of the impact of vibration on human tissues and physiological processes. The text considers physical, mechanical and biomechanical aspects and it is illustrated by key application domains such as sports and medicine. Consisting of 11 chapters in total, the first three chapters provide useful tools for measuring, generating, simulating and processing vibration signals. The following seven chapters are applications in different fields of expertise, from performance to health, with localized or global effects. Since unfortunately there are undesirable effects from the exposure to mechanical vibrations, a final chapter is dedicated to this issue. Engineers, researchers and students from biomedical engineering and health sciences, as well as industrial professionals can profit from this compendium of knowledge about mechanical vibration applied to the human body. Provides biomechanical and medical perspectives to understanding the qualities and disadvantages of vibration exposure on the human body Offers a range of principles, methods, techniques, and tools to evaluate the impact of vibration on human tissues and physiological processes Explores mechanical vibration techniques used to improve human performance Discusses the strong association between health and human well-being Explores physical, mechanical, and biomechanical aspects of vibration exposure in domains such as sports and medicine

This book constitutes the refereed proceedings of the First International Conference on Digital Human Modeling, DHM 2007, held in Beijing, China in July 2007. The papers thoroughly cover the thematic area of digital human modeling, addressing the following major topics: shape and movement modeling and anthropometry, building and applying virtual humans, medical and rehabilitation applications, as well as industrial and ergonomic applications.

The World Wide Web has undergone tremendous growth since the first edition of Web Wisdom: How to Evaluate and Create Information Quality on the Web was conceived and written in the mid to late 1990s. The phenomenal global expansion of the internet, together with the increasing sophistication of online technologies and software applications, requires us to be more savvy Web users, especially given the growing complexity of Web-based information. This new edition of Web Wisdom covers key issues that users and creators of Web resources need to know regarding reliable and useful information on the Web, including social media content. Written in a straightforward and accessible format, the book also provides critical evaluation techniques and tools to enhance Web-based research and the creation of high quality content. Features Includes checklists comprised of basic questions to ask when evaluating or creating web resources Provides an expanded discussion of copyright, trademark, and other related issues with specific reference to web authoring Contains a chapter devoted exclusively to social media applications and their unique evaluation challenges Presents a new section that addresses the evaluation challenges that are related to combining traditional and social media content Offers a new section focused on computer-generated text and its allied evaluation challenges Introduces a revised and expanded companion website that provides a variety of supplemental materials related to the evaluation and creation of web content as well as links to additional examples This book demonstrates how to adapt and apply the five core traditional evaluation criteria (authority, accuracy, objectivity, currency, coverage) originally introduced in the first edition, to the modern-day Web environment.

Although life continues to become increasingly embedded with interactive computing services that make our lives easier, human-computer interaction (HCI) has not been given the attention it deserves in the education of software developers at the undergraduate level. Most entry-level HCI textbooks are structured around high-level concepts and are not directly tied to the software development process. Filling this need, Human-Computer Interaction: Fundamentals and Practice supplies an accessible introduction to the entire cycle of HCI design and implementation-explaining the core HCI concepts behind each step. Designed around the overall development cycle for an interactive software product, it starts off by covering the fundamentals behind HCI. The text then quickly goes into the application of this knowledge. It covers the forming of HCI requirements, modeling the interaction process, designing the interface, implementing the resulting design, and evaluating the implemented product. Although this textbook is suitable for undergraduate students of computer science and information technology, it is accessible enough to be understood by those with minimal programming knowledge. Supplying readers with a firm foundation in the main HCI principles, the book provides a working knowledge of HCI-oriented software development. The core content of this book is based on the introductory HCI course (advanced junior or senior-level undergraduate) that the author has been teaching at Korea University for the past eight years. The book includes access to PowerPoint lecture slides as well as source code for the example applications used throughout the text.

This book considers how agencies are currently figured at the human-machine interface, and how they might be imaginatively and materially reconfigured. Contrary to the apparent enlivening of objects promised by the sciences of the artificial, the author proposes that the rhetorics and practices of those sciences work to obscure the performative nature of both persons and things. The question then shifts from debates over the status of human-like machines, to that of how humans and machines are enacted as similar or different in practice, and with what theoretical, practical and political consequences. Drawing on recent scholarship across the social sciences, humanities and computing, the author argues for research aimed at tracing the differences within specific sociomaterial arrangements without resorting to essentialist divides. This requires expanding our unit of analysis, while recognizing the inevitable cuts or boundaries through which technological systems are constituted.

Health care is under tremendous pressure regarding efficiency, safety, and economic viability. It has responded by adopting techniques that have been useful in other industries, such as quality management, lean production, and high reliability - although with limited, and all-too-often disappointing, results. The Resilient Health Care Network (RHCN) has worked since 2011 to facilitate the interaction and collaboration among practitioners and researchers interested in applying concepts from resilience engineering to health care and patient safety. This has met with considerable success, not least because the focus from the start was on developing concrete ways to complement a Safety-I perspective with a Safety-II perspective. Building on previous volumes, Delivering Resilient Health Care presents documented experiences and practical guidance on how to bring Resilient Health Care into practice. It provides concrete advice on how to prepare a study, how to choose the right data, how to collect it, how to analyse the data, and how to interpret the results. This fourth book in the Resilient Healthcare series contains contributions from international experts in health care, organisational studies and patient safety, as well as resilience engineering. This book provides a practical guide for delivering resilient healthcare, particularly for clinicians on the frontline of care unsure how to incorporate resilience into their everyday work, managers coordinating care, and for policymakers hoping to steer the system in the right direction. Other groups - patients, the media, and researchers - will also find much of interest here.

Most businesses consider a multitude of factors to evaluate the performance of each business sector. In today's business culture, one singular number - OSHA recordable - typically measures safety. This is comparable to driving down the highway using your rear view mirror to steer. Business Measurements for Safety Performance provides a simple, effective, and applicable method of measuring safety performance. Just as other sectors consider equipment damage, lost product, employee turnover, customer satisfaction, and a host of other factors, so should safety performance. It can and should be measured using the same criteria as all other business sectors. Safety performance can affect a company's bottom line. The challenge: can we quantifiably measure safety performance in the same way we measure production performance, sales performance, or any other business sector. Business Measurements for Safety Performance supplies the tools you need for safety measurement to compete with other business sectors for company dollars, awareness, and commitment from management. Features

This new handbook covers a wide range of engineering skills generally not taught in today's college-level technical programs. New engineers, though technically sound, need to master these other skills upon entering the professional world. Topics covered include teaming, root cause analysis, Lean manufacturing and management, presentation skills, innovation, and change leadership. Based on the author's 30 years of engineering and leadership experience, this work contains a wealth of practical tips and advice, as well as lessons learned the hard way. Portable and concise, the handbook can help new engineers thrive in and enjoy the technical world and their professional careers.

Why would highly skilled, well-trained pilots make errors that lead to accidents when they had safely completed many thousands of previous flights? The majority of all aviation accidents are attributed primarily to human error, but this is often misinterpreted as evidence of lack of skill, vigilance, or conscientiousness of the pilots. The Limits of Expertise is a fresh look at the causes of pilot error and aviation accidents, arguing that accidents can be understood only in the context of how the overall aviation system operates. The authors analyzed in great depth the 19 major U.S. airline accidents from 1991-2000 in which the National Transportation Safety Board (NTSB) found crew error to be a causal factor. Each accident is reviewed in a separate chapter that examines events and crew actions and explores the cognitive processes in play at each step. The approach is guided by extensive evidence from cognitive psychology that human skill and error are opposite sides of the same coin. The book examines the ways in which competing task demands, ambiguity and organizational pressures interact with cognitive processes to make all experts vulnerable to characteristic forms of error. The final chapter identifies themes cutting across the accidents, discusses the role of chance, criticizes simplistic concepts of causality of accidents, and suggests ways to reduce vulnerability to these catastrophes. The authors' complementary experience allowed a unique approach to the study: accident investigation with the NTSB, cognitive psychology research both in the lab and in the field, enormous first-hand experience of piloting, and application of aviation psychology in both civil and military operations. This combination allowed the authors to examine and explain the domain-specific aspects of aviation operations and to extend advances in basic research in cognition to complex issues of human performance in the real world. Although The Limits of Expertise is directed to aviation operations, the implications are clear for understanding the decision processes, skilled performance and errors of professionals in many domains, including medicine.

Critical incident stress management (CISM) is now a well-established method in crisis intervention, and one that is clearly needed within aviation. However, there are many peculiarities in this branch of CISM which require thorough consideration. People working in high-reliability environments need to be sensitive to others' reactions to critical stress. They are the normal reactions of normal people in abnormal situations. However, to ensure this a proper programme must be put in place, based on a scientific and standardized approach. This book describes the various methods and elements of the CISM model, as well as their interventions. It also investigates the benefits of CISM on the individual level and on an organisational strategic level. It details CISM training and courses, and features a case study based on the Aoeberlingen accident of 2002. Critical Incident Stress Management in Aviation will be of direct relevance to human factors experts, safety managers, ATCOs and air navigation service providers, though there is also much that will be of interest to aviation physicians, psychologists and airport/airline managers.

The current financial and on-going ecological crises have taught us that without practical wisdom, business, organisations and leadership cannot be sustainable. In response to this situation, the Handbook of Practical Wisdom presents a critically informed understanding of wise practices, contributing to more integrative organizational and leadership studies and practice. The focus on integration emphasises the interdependencies of practical wisdom in relation to members, groups and cultures of organisations in their socio-cultural spheres. Wisdom has long slipped from the scholarly map, and so this handbook provides revived and new mappings for today and the future. Seeking to actualize creative potentials of practical wisdom, this book and series aspires to contribute to the contemporary odysseys and quests for orientation in organisation and management research and practice. Wisdom research, as presented in this book, provides bridges to underestimated, neglected or forgotten knowledge and offers transformative passages between Scylla - the rocks of dogmatic modernity - and Charybdis - the whirlpool of dispersed post-modernity. Practical wisdom allows for a better equipped and more experiential and reflexive journey and fosters the art of mindful travelling, beyond a reactive, moralizing sentimentalism. Accordingly, this handbook serves as a medium for reassessing and rearticulating more responsible ways of 'praxis' in the field of organization and management. In this spirit, each chapter opens a space for dialogue and debate, inviting further inquiries, conversations and explorations by and among its readers: students, academics and practitioners.

Human Factors in Systems Engineering shows how to integrate human factors into the design of tools, machines, and systems so that they match human abilities and limitations. Unlike virtually all other books on human factors, which leave the implementation of general guidelines to engineers and designers with little or no human factors expertise, this unique book shows that the proper role of the human factors specialist is to translate general guidelines into project specific design requirements to which engineers can design. Again, while other human factors books ignore the standards, specifications, requirements, and other work products that must be prepared by engineers, this book emphasizes the methods used to generate the human factors inputs for engineering work products, and the points in the development process where these inputs are needed.

Comprehensive in its scope, Human Factors in Systems Engineering uses the systems engineering process to provide a broad understanding of the way human factors are used in the development process. It describes the full cycle of a design and shows what human factors inputs engineers and designers need at each stage of development.

Well-organized and clearly written, this invaluable text is fully supported by over a hundred illustrations, thirty tables, handy appendices, and extensive bibliographies. Its practical, hands-on approach makes it an indispensable resource for professionals and advanced students in human factors, ergonomics, industrial engineering, and systems engineering.

A unique, step-by-step guide to the application of human factors in the system development process

Human Factors in Systems Engineering

Unlike most current texts which provide general human factors recommendations but leave their interpretation to designers who are usually not trained for it, this book shows the reader how to prepare project specific system requirements that engineers can use easily and effectively. In addition, it fully explains the various work products—the standards and specifications—that engineers must produce during development, and shows what human factors inputs are required in each of them. Focusing on the entire systems engineering process, Human Factors in Systems Engineering offers professionals and advanced students a fresh, much-needed approach to the role of human factors in the design of tools, machines, and systems.

Theory for Education provides a concise and clear introduction to key contemporary theorists, including their lives, major works and ideas. Written for the student in need of a quick introduction or for the scholar brushing up on details, this new volume in the theory4 series presents major thinkers whose work and ideas have shaped critical thinking in our time. Greg Dimitriadis and George Kamberelis underscore the particular relevance of these thinkers for the field of education - their work on education, how others in education have used them and possible future directions for teachers and researchers.

Theory for Education's ease of use, clarity and comprehensive scope will be invaluable for those entering the field.

Adapted from Theory for Religious Studies, by William E. Deal and Timothy K. Beal.

If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineering covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary manufacturing systems. Topics include: Adoption of health information technology (HIT) Aging society: the impact of age on traditional service system constructs Anthropology in service science Applying service design techniques to healthcare Co-creating value Cognitive systems modeling of service systems Context-related service: the human aspect of service systems Designing services for underserved populations Ethics dividend in services: how it may be cultivated, grown, and measured Governance of service systems Human aspects of change when applying Lean Six Sigma methods and tools Human side of service dominant logic in B2B settings Human-computer interaction and HF in software technologies Service network configuration impacts on customer experience Simulating employees and customers in service systems Systems design and the customer experience Usability and human side of electronic financial services The book also discusses issues that arise in shop floor and office environments in the quest for manufacturing agility, i.e. enhancement and integration of human skills with hardware performance for improved market competitiveness, management of change, product and process quality, and human-system reliability. It provides a foundation upon which researchers and practitioners can contri

The Art of Safety Auditing: A Tutorial for Regulators provides the theory and practice of auditing safety management systems implemented by the companies in risk industries. With his extensive knowledge and experiences in quality and safety, Sasho Andonov provides the tools to fill the gap in regulatory auditing for safety management systems. The book explains in detail the overall process of auditing with emphasis on practical execution of audits by Safety Regulators in each State or International Organizations. This book presents real examples and outlines every aspect of regulations and oversight audits in high risk industries. FEATURES Offers all theoretical and practical aspects of safety audits Dedicated to regulatory bodies and companies in high risk industries Provides a holistic approach to auditing as part of regulatory oversight activities Discusses most common mistakes during audits and advices how to correct them Excellent tool for auditors and safety managers, but can be utilized in other industries

First published two decades ago, the first edition of Handbook of Control Room Design and Ergonomics: A Perspective for the Future became a benchmark for the field. Current-day process control encompasses a new generation of computer systems with enormous capabilities, including new display technologies. These new and emerging technologies integrated with human factors create an interconnectivity that enhances organizational development. This new edition of the handbook addresses developments in the concept of "Control Rooms". It includes modern approaches that emphasize the role of people in learning for self-development and in shaping their work environments. New in the Second Edition: Extensive coverage of the use of the control room and its related computer system outside the work of monitoring and supervising the processes Discussion and explanation of how the control room can also be used for the purposes of education and simulation training Discussion of the use of the control system for optimizing and developing the existing systems and processes A section on new ideas and philosophies about organizational design and job design as these are applied to control room related work Proposed organizational designs of the future Theoretical background about learning, learning in the workplace, and lifelong learning Creativity and learning are rapidly becoming integral parts of the design of work environments and work processes and utilize the ICT potential of modern control systems. Using original case studies, the authors describe and illustrate some creative and exciting organizational designs of the future, including new perspectives learning, learning in the workplace, and lifelong learning. Taking a holistic view, they make a strong argument for integrating in the workplace of the new control cent