This book is great required reading for anyone who desires to learn how to be a more effective leader. It is intended to inspire, provide vital how-to's, and to shape the mindset for building and retaining a highly effective team, committed and dedicated to achieving the key priorities of the organization. In a clever, practical style, The Leadership Book of Numbers (Volume 2) will help you resolve these dilemmas and many others: What is my role as a leader in creating and sustaining a culture of service excellence? What are the seven signs of a bad boss, and how do I overcome them? How do I hold my staff accountable for driving excellence? How can I drive excellence with I am working with a lean staff? How do I gain the support of my C-Level and earn their respect? How do I engage my staff to anticipate the unexpressed wishes and needs of the customer? How do I confront unacceptable behavior with confidence, professionalism, and finesse? How do I foster an environment where the focus on internal customer service is as intense as our emphasis on excellent external customer service? As a leader, what are some common things I should never assume or take for granted? How do I foster and environment where employees are empowered to resolve customer problems and exceed their expectations? What is the key to creating a memorable experience for every customer? Theo has spent a decade working with organizations to implement effective leadership practices that lead to employee self-accountability, self-motivation, and self-worth. For more information about Theo Gilbert-Jamison and her firm, Performance Solutions by Design, please visit our website www.psbydesign.com

The study of e-adoption focuses on the implementation and use of the Internet and Internet-based technologies for personal and business activities. This field has become increasingly relevant due to the increased reliance upon the Internet among individuals in both developed and developing countries. E-Adoption and Socio-Economic Impacts: Emerging Infrastructural Effects identifies the multidimensional impact of e-adoption and provides theoretical and practical solutions for policy makers, managers, and researchers in government, industry, and academia. This publication unites research on all aspects of e-adoption with the aim of understanding this phenomenon on both an organizational and individual level.

For decades, the writings of James MacGregor Burns have defined the central issues in our understanding of leadership. Their impact is illustrated here through ten chapters exploring Burns' research on presidential leadership and related issues of moral and effective leadership, the nature of social change and transformation, and the subtleties of the relationships between leaders and followers. Exploring history through the dynamics of leadership, this extraordinary volume outlines the dynamics of social change and transformation and illustrates how leaders shape followers' motivations. The transactional and transforming leadership of various US presidents are considered within broader questions of personal ethics, conflict and compromise, and historical contingency. The presidencies of Thomas Jefferson, Franklin Roosevelt and Lyndon Johnson in particular transformed American society and American politics. The essays in this book explore the several ways they fought for enduring human values using power resources that aroused and satisfied deep human motives and tested the limits of leadership effectiveness and morality. Students of leadership, the US Presidency, the American founding, and history more generally will find this book enlightening. Scholars and leaders in business, psychology and philosophy with also find much of value given James MacGregor Burns's insightful analysis across a wide field of disciplines. Contributors include: S.T. Allison, D. Bradburn, J.B. Ciulla, R.A. Couto, T.E. Cronin, G.R. Goethals, G.R. Hickman, E.J. Larso, G. Sorenson, P. Spero

This book encourages insurance companies and regulators to explore offering Islamic insurance to boost the insurance industry in India. The distinctive features of Takaful also make it appealing even to non-Muslims. According to the 2012 World Takaful Report, India has immense potential for Takaful is based on the size of its Muslim population and the growth of its economy. However, it is surprising that Takaful has yet to be introduced in India since it has been offered in non-majority Muslim countries, such as Singapore, Thailand, and Sri Lanka. When the concept and practice of Takaful are examined, it is free from interest, uncertainty, and gambling. These are the main elements prohibited in Islam. However, it has been evidenced that these elements are also banned in teaching other religions believed by the Indians. Given this landscape, this book fills the gap in research on the viability of Takaful in India, focusing on its empirical aspects by examining the perception of Indian insurance operators toward Takaful.

This book analyses the models for major risks related to flight safety in the aviation sector and presents risk estimation methods through examples of several known aviation enterprises. The book provides a comprehensive content for professionals engaged in the development of flight safety regulatory framework as well as in the design and operation of ground-based or on-board flight support radio electronic systems. The book is also useful for senior students and postgraduates in aviation specialties, especially those related to air traffic management.

The life-changing international bestseller that started a global movement - now updated with the new 21-Day Essentialism Challenge and an exclusive excerpt from EFFORTLESS.

Have you ever found yourself struggling with information overload? Have you ever felt both overworked and underutilised? Do you ever feel busy but not productive? If you answered yes to any of these, the way out is to become an Essentialist.

In Essentialism, Greg McKeown, CEO of a Leadership and Strategy agency in Silicon Valley who has run courses at Apple, Google and Facebook, shows you how to achieve what he calls the disciplined pursuit of less. Being an Essentialist is about a disciplined way of thinking. It means challenging the core assumption of 'We can have it all' and 'I have to do everything' and replacing it with the pursuit of 'the right thing, in the right way, at the right time'.

By applying a more selective criteria for what is essential, the pursuit of less allows us to regain control of our own choices so we can channel our time, energy and effort into making the highest possible contribution toward the goals and activities that matter.

Using the experience and insight of working with the leaders of the most innovative companies and organisations in the world, McKeown shows you how to put Essentialism into practice in your own life, so you too can achieve something great.

With contributions from some of the field?s most influential scholars, this Handbook provides a path forward for students and researchers interested in strategy process research from a middle management perspective. This groundbreaking Handbook both reviews existing theory and explores new ground concerning key issues surrounding middle management?s influence on strategy making.Split into five distinct sections, the book explicates the unit of analysis and presents foundational theories, emerging models, cutting-edge methods, and original empirical research in strategy process research. Contributors with diverse theoretical and methodological perspectives identify and address a wide range of research issues relevant to middle managers? participation in strategy making, such as social network analysis and video methodology. Standout chapters include one on complex strategic integration by Robert A. Burgelman and one on development of theory by Henry Mintzberg. This Handbook is a must-read for academics interested in strategy process research as it suggests novel research approaches for addressing relevant phenomena and provides an up-to-date review of the extant literature in the area.

Can a small business really compete with the biggest business giants? The typical argument is that they wouldn't have the budget, skills or experience. But CATCHING GIANTS demonstrates that this simply isn't true and shows how, even in the toughest of circumstances and competitive environments, it is possible for the small player to win big. When Kevin Gaskell and his small, inexperienced crew took on the 'World's Toughest Row' and set out to cross the Atlantic Ocean in a tiny rowing boat, they knew it would take a single-minded determination, focus, some innovative approaches and smart thinking to beat their Olympic level competition and become world champions. But that's exactly what they did! Through this thrilling, motivating and inspiring story of triumph over seemingly impossible odds, Kevin shares the 80 world-beating lessons that he and his team used to beat the best at their own game. Whatever the challenge and whether it's clarity, strategy, finances or team alignment that appear to stand in your way, these game-changing lessons have the power to help any team leader, manager or business owner overcome barriers and drive their team to reach for, catch and pass their own giants.

Many companies want to make their sales agile. Some of them have tried to set up agile sales organizations, but such top-down approaches and big-bang rollouts seldom seem to work. This book shows how the elements of the leading agile framework "Scrum" should be applied to install agility in the salesforce, improve sales performance, and resolve typical performance issues in sales organizations. It contains concrete guidelines, real-world examples, and useful tools to create the necessary change step by step and built to last.

Citizenship and Management in Public Administration is an exciting journey into the nexus between two separate but close worlds: citizenship orientations and citizenship behavior as reflected in political science theory on one hand, and organizational sciences, work studies, management, and public administration on the other. The authors have combined theoretical thinking with empirical findings to support their theories, and the data presented has been collected over almost a decade of field studies and surveys of public organizations. Dealing with the nature and meaning of citizenship, this book looks at behavior and involvement in modern public worksites. The interdisciplinary studies are all concerned with achieving better integration of the theories and ideas on citizenship and bureaucracies, which are more frequently treated as independent domains in the social sciences. However, the authors suggest that they are closely related and should be analyzed in relation to one another. This unique book will appeal to academics of management and organizational behavior, public administration and those involved in researching the not-for-profit, or third, sector.

This book helps business leaders see how employees, companies, and missions all interact with each other, as well as with society at large, in systems and subsystems at various levels. It helps leaders learn how to connect the dots, becoming customer-centric in everything they do and then spreading the same goals down to their supply chains. The book discusses what is, and what is not, leadership, covering such topics as statistics-based management, process-improvement, and human resources. The author accomplishes this through a blend of Lean culture and managerial theory, as well as his military experience. In addition, the author contrasts many opposing subjects, such as efficiencies of scale versus efficiencies of build, automation versus process improvement, process innovation versus product innovation, technical versus tactical proficiency, and pull versus push production. With most books focused on Lean initiatives, there is a tremendous amount of benefit involved in creating customer value while reducing waste, but this book takes a holistic approach, blending in modern managerial theory, team leadership skills, and economics. The result is a book that changes how the reader approaches business. Essentially, the purpose of this book is to blend modern management theories with the culture of Lean (and perhaps a sprinkling of economics) to show current business leaders how to create organizations that are as customer-oriented and highly efficient in delivering value as possible. If one thinks of each role in an organization as a spot on an assembly line, where everything each person does creates output someone else uses, the question becomes whether or not each person's activities maximize the effectiveness of others. Do we, as organizations, set ourselves up for success or for failure? Most companies, if they answer honestly, would say, "A little bit of both." This book is about helping those companies improve.