As organizations shift to depend more on team-based structures, the pressure to develop high-performing teams is more critical than ever. In the modern work environment, teams are expected to embrace change, navigate complexity, and collaborate well under pressure all while delivering exceptional results and forming productive relationships. While it is crucial to have talented, bright people within a team, there is a dynamic that is even more essential to overall team effectiveness. This dynamic is "Team Emotional Intelligence" (Team EQ). While most people are familiar with emotional intelligence (EQ) when it comes to individuals, the power of how EQ relates to the entire team has not been well-understood until now. Insights from the latest research on team emotional intelligence and TalentSmartEQ's research trends from working with over 200 teams (with 2000+ team members) combine to bring EQ know-how to the team level. Team Emotional Intelligence 2.0 delivers practical strategies and showcases how an emotionally intelligent team is far more than the sum of its parts. This book focuses on the four key skill areas of Team EQ: Team Emotion Awareness, Team Emotion Management, Internal Team Relationships, and External Team Relationships, and it delivers 53 strategies and a step-by-step process for increasing team EQ skills so team leaders and anyone who's a member of a team can achieve peak performance and reach their goals. Dr. Greaves, Evan Watkins, and their contributing team of experts begin with a life and death story of team failure that illustrates how emotions can drive team decisions and lead to disaster. They share a proven approach to helping teams understand Team EQ skills, build these skills into strengths, and use them to sustain positive momentum and achieve peak performance. Strategies for remote and hybrid teams working virtually offer targeted approaches to bonding, communicating, tough conversations, and decision making as modern workplaces transform. Like she did with the best-selling Emotional Intelligence 2.0 (at 2 million copies sold and counting), Dr. Greaves and her team take complex concepts and translate them into easy-to-understand skills that can be used immediately and developed further over time. As organizations increasingly rely on getting work done through teams, the understanding and development of team EQ skills is more relevant and impactful than ever.

Service analytics studies the collection of business analytics models and tools for the improvement of IT service management processes. By analyzing related quality, cost, and productivity metrics, as well as customer interactions and social factors, organizations can effectively exploit these resources to reveal valuable insights in support of business goals, maximizing performance, quality of service, and customer satisfaction. Maximizing Management Performance and Quality with Service Analytics offers a selection of service analytics solutions for process modeling and optimization proven to drive excellence in IT service management. This book is for practitioners engaged in IT service management who are interested in delivering high-quality and cost-competitive IT services, as well as academic and industrial researchers in the fields of information technology and computer science who are advancing data analysis, modeling, and optimization methods to new emerging fields.

* The Candidate Handbook covers all three mandatory units and enough optional units for the Certificate, so learners can be sure they have covered the required knowledge for their course. *Case studies allow learners to apply their understanding to a range of context and scenarios. *Key Term features helps to aid understanding of important concepts so learners can apply these throughout their course. *Clearly mapped to Functional Skills, Personal Learning and Thinking Skills and the Technical Certificate for Apprenticeship candidates.

Livestock sector plays a significant role in the Indian economy particularly in reducing poverty among the weaker sections of the society. Livestock not only provides a continuous stream of income but also acts as natural capital assets for the poor in adverse conditions. India is having huge population of livestock but their production potential is below the global average. Besides this, a continuous rise in the demand of livestock products opens door for dissemination of latest innovative methods among livestock owners, farmers, farm women, etc in order to enhance livestock production potential. This requires a strong extension support with trained extension professionals, who may help farmers in identifying their problems, help them to find out solutions to these problems and provide them the required technical know-how with plenty of information. The primary objective of this book is to increase the proficiency of extension workers as well as improve their proficiency competence by acquainting them with the latest developments in livestock sector and enabling them in better understanding of the existing problems in the villages. This book is also helpful for graduate, postgraduate and doctorate students pursuing studies in veterinary dairy, agriculture, fisheries, and other related sciences and provides them a first hand information on important aspects related to contribution of livestock to national income, community development, panchayati raj, livestock development programmes, audio-visual aids, extension teaching methods, programme planning, adoption and diffusion process, livestock marketing as well as animal husbandry management and administration. We are sure that this book will be beneficial for professors, teachers, trainers, researchers and extension professionals engaged in veterinary and animal husbandry extension and other professional courses.