Worldwide, public sector organizations are implementing commercial packaged software solutions, or enterprise resource planning (ERP) systems, to increase productivity and customer service as well as to deploy manageable business processes. To that end, this book provides workable solutions from experienced public sector program and project managers, consulting leaders and academic researchers who have proven expertise in large scale public sector ERP implementation.Existing research shows that while public sector enterprises generally agree by consensus, and thus have different management cultures than their private sector counterparts, their management practices are driven by a private sector model. Given the tremendous growth in public sector ERP spending and the risks associated with such politically-charged projects, new approaches to change management must be explored. The contributors present expertly researched federal, commercial and academic views on how public sector organizations are integrating their business processes, and how they relate to the private sector experience. The discussion covers all aspects of the new private sector management paradigm, including strategic planning, change management, process change, and information system implementation. The contributors provide details on the implementation steps, and make suggestions for how public sector program managers and contractor teams should plan change management and ERP initiatives. Researchers and students in the areas of management, public sector enterprises and public policy will find the volume's insights of great value. Managers with oversight in public sector organizations will find the volume of great practical interest.

We live in a rapidly changing world. The spread of mobile and internet-based tools has altered how customers discover and purchase new products. If your business does not adapt to meet this latest consumer revolution, you will be left behind. Specifically for the hospitality industry, hoteliers and aspiring hoteliers must be able to comprehend how all aspects of hotel operations are impacted. The inspiration for "Llamas Rule" is to give hoteliers a new tool in their arsenal- one that takes into account all the recent changes to our system of commerce. This is not an introductory textbook on the hospitality industry, but rather a compilation of selected topics that highlight both modern success stories and potential pitfalls. This book will bolster your management skills by explaining many of the sales, marketing, branding, technological and psychological principles at work behind such contemporary facets of hotel operations as websites, travel agencies, internet-based sales channels and mobile apps as well as the more traditional aspects like on-site amenities, guestroom features, F&B, reservations, housekeeping and the front desk operations. Above all, it is stressed that the success of a property, even with all that has changed in recent years, nonetheless depends on the relationship a hotel fosters with its guests. This is the hotelier's guidebook that recognizes future developments while celebrating the past.

A Gorgeous Gift Book for Your Boss, Employees, Students, Friends, Acquaintances and for Self-Motivation. "The Best Quotes Book: 555 Daily Inspirational and Motivational Quotes by Famous People" is an invaluable tool for business leaders, coaches, writers, public speakers, or anyone who wishes to improve their communication skills, motivate and inspire people. Over than 365 quotes in this book selected by the authors for every occasion, including: - inspirational quotes; - motivational quotes; - life quotes; - short quotes; - famous quotes; - quote of the day; - happiness quotes; - quotes about changing; - daily motivational quotes; - best quotes; - positive quotes. As the day begins, so you spent it. Read this book every morning to maintain motivation and enthusiasm. "A quotation in a speech, article or book is like a rifle in the hands of an infantryman. It speaks with authority." - Brendan Behan

This challenging and somewhat controversial book provides a critical perspective on contemporary discourses of corporate social responsibility (CSR). Subhabrata Bobby Banerjee questions the win-win assumptions of CSR and identifies the limits of the good that corporations can do, illustrating that the ability of firms to enhance social welfare is constrained by their current form and purpose; that of a shareholder value maximizing entity. The book shows how supranational institutions such as the World Bank, the International Monetary Fund and the World Trade Organization are complicit in an 'economic capture' of social issues through a combination of material, institutional and discursive power that results in undermining economic democracy. Taking a political economy perspective, the author analyzes recent conflicts between transnational corporations and local communities in developing countries and exposes the limits of stakeholder theory in addressing the needs of marginalized communities. He concludes by discussing alternatives to the current system that could result in meaningful social outcomes, and provides a critical research agenda for CSR. Linking theory to practice, this critical look at corporate social responsibility will provide much material to fuel the debate amongst academics, researchers and postgraduate students in the fields of management, international business and ma

Due to the COVID-19 pandemic the entire world experienced a health, humanitarian, and economic crisis with no record in the present century, leading to the paralysis of activities by voluntary or mandatory quarantines. There is great uncertainty about how long the crisis will last and how recovery will be achieved, because of this paralysis and the contraction of demand, auguring a slow recovery. Research in Administrative Sciences under COVID-19 examines the context surrounding organizations in the face of the COVID-19 Pandemic. Detailing various aspects related to companies and their competitiveness in the face of the global health crisis, chapters cover topics on intellectual capital, burnout (professional exhaustion), stress and technostress, as well as pandemic effects on the human capital of organizations. Developing upon the issues of Corporate Social Responsibility, E-commerce in times of COVID-19 and Design Thinking as a strategy for the economic reactivation of start-ups in Mexico, this volume is the result of research efforts carried out by 23 outstanding researchers from 12 Mexican and Latin American higher education institutions.

This book sheds light on 'hidden' aspects of management theory by questioning its moral foundations: ethical and moral principles tend to become over time, deeply embedded, if not buried, in the intellectual and disciplinary subfields of management, particularly when the latter vie for scientific status. In the process, they often become invisible or indecipherable both to those who advance and diffuse knowledge as well as to those who receive, interpret and apply it. The contributors to this book explore in various subfields of management thought a number of important moral and ethical issues. What is the definition of 'good behaviour' - and hence of 'bad behaviour' - implicit behind the theories we use and produce? Can we find, historically, a trace of moral and ethical dilemmas and debates in those intellectual subfields that tend to posture today as morally neutral? What is the conception of human nature and social reality embedded in modern management thought and theories? How do those implicit and hidden cognitive schemes influence the development of research and knowledge in those various subfields? How do they prevent certain issues from emerging? How do they shape debates, practices and beliefs - leaving little room to approach the world differently and to depart from mainstream perspectives? This unique treatment of the moral foundations of knowledge management will provide a stimulating read for academics, students and professionals focusing on business and management, business administration, sociology, organizational behaviour and moral philosophy.

In the Foreword to The Dialogical Challenge of Leadership Development, eminent scholar Ken Gergen shrewdly points to dialogue as an optimal tool for organizational communication in the 21st Century. Gergen's comment serves as a quintessential backdrop of the book you are about to read. Dialogical practice is no longer a distant option for organizational leaders to passively consider. Instead, it has become an indispensable tool for leaders who understand the critical significance of relational influence and sustainability for navigating today's increasingly complex and wicked organizational and societal challenges. Thanks to the wide-ranging talent and varied perspectives of leading scholars and seasoned practitioners from around the globe who graciously contributed to this volume, The Dialogical Challenge of Leadership Development offers compelling evidence that - whether they arise from Brazilian favelas or the world's largest corporate boardrooms - the challenges which leaders face on a daily basis can be effectively addressed through dialogical practice.