The phenomenal international number one bestseller with exclusive interviews with Richie McCaw, Steve Hansen, Beauden Barrett and Dan Carter, The Jersey is the definitive story behind the greatest sports team on the planet.

With a better winning record than any other sports team in history, they stand head and shoulders above their nearest rugby rivals. How did a country of just 4.8 million people conquer the world?

Peter Bills, who has reported on international rugby for more than forty years, was given exclusive access to all the key figures in New Zealand rugby as he set out to understand the secrets behind the All Blacks success. Peter talked at length with ninety people, both in New Zealand and around the world, with intimate knowledge of what makes the All Blacks tick.

The Jersey goes to the heart of the All Blacks success. It is also an epic story of not just a rugby team but a nation, whose identities are inextricably linked.

Trust is at the root of all positive relationships. This accessible and empowering book teaches how to form an inner circle of trusted confidants in your workplace and at home that will allow you to live a more peaceful and more effective life, reduce stress, and better deal with negative emotions. Building trust is crucial for effective leadership, and trusting others is a necessary part of working with others. But knowing whom to trust-and whom not to trust-eludes many people. A surprising number of people report that being betrayed by someone in their "inner circle" either at work or in their personal lives is one of the most devastating things they have endured. Lack of trust is also expensive in that it costs companies money to surveil employees; and in our personal lives, if we live with people we cannot trust, we expend needless amounts of energy protecting ourselves from these untrustworthy people. How do we increase trust, bounce back from betrayal, and form alliances and positive relationships with those who ARE trustworthy? This book provides a unique examination of trust and its often-overlooked importance to our work and personal lives. It identifies the characteristics of a trusting relationship, considers the decision-making process that people should make before granting individuals admission to their own "inner circle," and teaches how to tell the "good guys" from the "bad guys" in our work environments and life in general. This revised and updated edition contains new information on the negative mental and physical aspects of telling lies; how to better manage our emotions, which allows us to become "better guys" ourselves; strategies for building more trusting relationships in our families; and how trust works-and doesn't work-online in the Internet age. It also includes a useful "Family Board Meeting" tool for having family meetings in a way that encourages honest and open dialogue between family members regardless of age or family structure. Presents a system for assessing "the good guys and the bad guys"-in other words, the trustworthy and untrustworthy people that surround all of us in every arena of life Provides tools for assessing our own trustworthiness as well as for evaluating our own willingness to trust another Gives readers effective methods for dealing with forgiveness, coping, and reconciliation; managing "conditional" trust relationships; and for becoming more trustworthy to themselves Suggests a practical "Honesty Challenge" that dares readers to be more truthful-and as a result, more successful

This book provides a management perspective on the full historical, contemporary, and geographic landscape of hospitality and tourism (H&T) in Africa. In so doing, it critically assesses and challenges the applicability of Western theories within the African context and draws attention to the insights offered by African management concepts. A variety of key topics are examined, including, for example, H&T management practices and management innovation in Africa, the drivers of and variation in uptake of Western management practices, policies and strategies to promote the development of H&T organizations, the influence of management practices on the competitiveness of African countries as tourism destinations, and areas for improvement of H&T organizations in Africa in the digital age. The approach is multidisciplinary. Both local and global perspectives are presented by authors from Africa, Europe, North America, and Asia, with inclusion of intra- and inter-country comparisons. This book will be essential reading for scholars, students, businesses, and policy makers with an interest in H&T in Africa.

What it Takes to Achieve Sustainable Excellence
Organizing for Good summarizes what it takes to achieve sustainable success. As we start a new century most managers are working harder and harder to achieve less and less. To become more effective we need to change how we manage - and more importantly change how we think about management.

Has an unplanned event ever prevented you from capitalizing on an opportunity? If you're like most people, this probably happens to you at least once a week. At times, it may seem impossible to accomplish what you planned on doing. What's more, this doesn't just hurt you-it can have serious consequences for your employer, colleagues, or business partners. Author Jeff Dudley, a longtime business executive and the founder and president of LeadeReliability, reveals what you can do to consistently meet your commitments and make time for those things you never get to do. He can help you develop leadership skills; prioritize tasks and processes; monitor, evaluate, and sustain progress; and inspire others to follow your example. Creating a culture of reliability at your organization can help you achieve goals that once seemed unreachable. In fact, reliability is the answer to many of the problems that may be plaguing your organization today. Make the choice to help yourself and your organization, and reap the rewards-customer loyalty, employee satisfaction, and increased profitability. It starts with changing how you approach your life as an individual and starting a journey that leads toward LeadeReliability.

Discover the 10 best Coaching practices for solving problems and implementing change with clients--right away
Coaching works, there's no doubt about that. But the coaching industry is going through tremendous change that all professional coaches need to address.
Equipping coaching professionals to stay on the cutting-edge of their craft, The Business Coaching Toolkit: Top 10 Strategies for Solving the Toughest Dilemmas Facing Organizations expertly provides a collection of application-based, proven tools that present creative solutions to common situations encountered in today's workplace.
This hands-on guide creatively empowers professionals to:
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Achieve greater performance by identifying and maximizing strengths and managing weaknesses
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Lead their team or client through setting specific, measurable, and reasonable goals
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Discover the deeper meaning of vision and tie goals into the client's core values
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Guide clients through a comprehensive analysis of their current situation--the good, the bad, and the ugly

Whether it's increasing a client's time management skills, giving feedback to an employee, or building a leadership team, The Business Coaching Toolkit presents a valuable supply of straightforward exercises designed to bring a new dimension to every coaching professional's work with clients.

This volume continues to highlight the latest research contributions presented at the annual Wroclaw conference in Finance (Poland), covering a wide range of topics in the field. The chapters reflect the extent, diversity, and richness of research areas, and discuss both fundamental and applied finance. A detailed analysis of current financial-market problems including specifics of Polish and Central European markets is also part of this volume. Selected chapters also examine the results of advanced financial modeling. These proceedings are a valuable resource for researchers in universities and research and policy institutions, graduate students and practitioners in economics, finance and international economics in both private and government institutions.

The groundbreaking follow-up to the international bestseller­­a hands-on guide to putting McKinsey techniques to work in your organization

McKinsey & Company is the most respected and most secretive consulting firm in the world, and business readers just cant seem to get enough of all things McKinsey. Now, hot on the heels of his acclaimed international bestseller The McKinsey Way, Ethan Rasiel brings readers a powerful new guide to putting McKinsey concepts and skills into action­­The McKinsey Mind. While the first book used case studies and anecdotes from former and current McKinseyites to describe how the firm solves the thorniest business problems of their A-list clients, The McKinsey Mind goes a giant step further. It explains, step-by-step, how to use McKinsey tools, techniques and strategies to solve an array of core business problems and to make any business venture more successful.

Designed to work as a stand-alone guide or together with The McKinsey Way, The McKinsey Mind follows the same critically acclaimed style and format as its predecessor. In this book authors Rasiel and Friga expand upon the lessons found in The McKinsey Way with real-world examples, parables, and easy-to-do exercises designed to get readers up and running.

Innovation is of critical value in the modern global economy, as it performs several important economic functions. The first is related to supporting the sustainability of socio-economic systems, preventing the emergence of crises and, if they do occur, providing solutions to overcome their consequences. Secondly, innovation allows for the activation of economic growth and social progress through the rationalization of economic activities. Thirdly, innovation supports the global competitiveness of economic systems, allowing for the specialization of production and sales of unique goods that are in high demand in both domestic and global markets. At the same time, innovational development in economic systems is required to mitigate the high levels of risk and requires both effective management and a reliable normative and legal foundation. This book studies the economic and legal foundations of managing the innovational development of economic systems from an interdisciplinary perspective, bringing together the thoughts of international scholars in management, economics and law.

This book provides basics and selected advanced insights on how to generate reliability, safety and resilience within (socio) technical system developments. The focus is on working definitions, fundamental development processes, safety development processes and analytical methods on how to support such schemes. The method families of Hazard Analyses, Failure Modes and Effects Analysis and Fault Tree Analysis are explained in detail. Further main topics include semiformal graphical system modelling, requirements types, hazard log, reliability prediction standards, techniques and measures for reliable hardware and software with respect to systematic and statistical errors, and combination options of methods. The book is based on methods as applied during numerous applied research and development projects and the support and auditing of such projects, including highly safety-critical automated and autonomous systems. Numerous questions and answers challenge students and practitioners.

In 1976, armed with a college degree and a commission as an Army 2nd Lieutenant, Vinny Boles began his leadership journey. After 33 years of service, he has distilled this experience into his book, 4-3-2-1 Leadership: What America's Sons & Daughters Taught Me on the Road From Second Lieutenant to Two Star General. "Leadership is not a solo event, it is a team sport," Boles says. "And in the Army it's a team sport at the highest level. And I was truly fortunate to have great teammates in every one of these 33 years."

Management is a constellation of concepts and ideas. Its many definitions span the boundaries of leadership and strategy on the one hand and business administration on the other; from people management to P&L accounts, to both change and stability, sometimes simultaneously. There are few concepts that have attracted as much business interest as the management of organisations. Presenting a wide, deep and engaged body of research about management, this book explores how management competencies have developed over time and whether these are still relevant to the management of contemporary organizations. The author addresses this question by tracing the evolution of management competencies from the First to the Fourth Industrial revolution, investigating the role and style of managers in each 'revolution' and in multiple geographies. Ultimately, this book suggests that that five 'core management competencies; will be relevant as the Fourth Industrial Revolution gathers momentum.

Business as usual is a bust . . .

In industry after industry, organizations that were once dismissed as upstarts, wildcards--mavericks--are making serious waves and growing fast. From high-profile innovators such as HBO and Google to funky sandwich shop chains, the truly imaginative and unconventional businesses are changing the way things are done--providing new approaches, strategies, and outlooks, as well as better ways to compete, lead, and succeed in the twenty-first century.

The first book to document this change, "Mavericks at Work" is business "edutainment" for a smart, ambitious readership, profiling some of the most exciting--and often eccentric--CEOs in the United States, while detailing their remarkable strategies for success

Why do women find work-life balance so hard? Can women "have it all?" Authors Detjen, Waters, and Watson probe these questions and more in The Orange Line - A Woman's Guide to Integrating Career, Family and Life. Through interviews with 118 college-educated women, they document the ongoing work-life struggle and how women hold themselves back with outdated ideals and rigid behavioral rules. The authors provide tools for women to take a new career path that includes work, family, and themselves, and to look inward to claim their power."

Learn valuable leadership lessons and organizational "survival" tactics through the eyes of one of the world's most industrious and successful creatures, the honey bee. Survival of the Hive takes the lid off a beehive and provides a fun, relevant and reflective look at the tiny, purposeful inhabitants inside. Through the leadership experiences of Zync, a queen-in-waiting, we are taught seven important leadership lessons by her mentors, Vision, Belief and Strategy including The Front Porch Philosophy of accountability, Bee-2-Bee Waggle Dance of communication, the all-important P-Factors: Footprint, Resourcing, Calming, and Unity, and the Perfect Product Honey System. Deborah Mackin and Matthew Harrington, in a creative yet practical way, use the bee colony and specifically Zync, as an entertaining fable to illustrate leadership in an organized community. Throughout the book, the hive provides a working illustration of cultural complexity, leadership clarity, and the importance of trust as a foundation for excellence. Included at the end of each chapter is Reflections for Today's Leaders, as well as Group Discussion Questions to help facilitate a "Survival of the Hive" philosophy within your own organization.