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Books > Business & Economics > Business & management > Management & management techniques > General

It's Lonely at the Top! - A Practical Guide to Becoming a Better Leader of Your Small Company (Hardcover): Oswald R Viva It's Lonely at the Top! - A Practical Guide to Becoming a Better Leader of Your Small Company (Hardcover)
Oswald R Viva
R633 Discovery Miles 6 330 Ships in 10 - 15 working days

As the owner and CEO of a small or midsized business, the success or failure of your operation begins and ends with you. But success doesn't just mean earning profits. To truly be a leader, you must strive to improve the welfare of your employees, stakeholders, and others allied with your business by envisioning and implementing a strategy for success. Make the right decisions with the guidance of author Oswald R. Viva, a longtime entrepreneur and business coach, using this straightforward manual. You'll be jotting down notes nonstop as you learn how to: motivate yourself to the best CEO you can be; create a work culture that cultivates achievement; delegate and make employees accountable; improve every aspect of your organization. This guide points you to the knowledge that can help you make the right decisions even in the toughest situations. "It's Lonely at the Top," but when you seek out the right guidance and make educated moves, you can accomplish your objectives, become a better leader, and increase profitability for your small or midsized business.

The Leadership Advantage - Do More. Lead More. Earn More. (Hardcover): Ervin (Earl) Cobb The Leadership Advantage - Do More. Lead More. Earn More. (Hardcover)
Ervin (Earl) Cobb
R669 Discovery Miles 6 690 Ships in 10 - 15 working days
Master Key System (Hardcover): Charles F. Haanel Master Key System (Hardcover)
Charles F. Haanel
R598 Discovery Miles 5 980 Ships in 10 - 15 working days
Principles and Fundamentals of Islamic Management (Hardcover): Seyed Mohammad Moghimi Principles and Fundamentals of Islamic Management (Hardcover)
Seyed Mohammad Moghimi
R2,914 Discovery Miles 29 140 Ships in 10 - 15 working days

The traditional approach to business and public management assumes that management decisions and outcomes will remain the same, irrespective of the environment in which they are applied. However, the value systems operating within a society can also influence the principles that govern modern management within organizations. Principles and Fundamentals of Islamic Management examines the concept of business and public management from the viewpoint of Islam, with close reference to the Quran and other illuminating Islamic sources. Seyed Mohammad Moghimi provides key insights from an Islamic perspective across a comprehensive range of management topics, including planning, decision making and policy making, organizing, human resources management, directing and organizational control. The book concludes by analyzing the role of a company director within an Islamic context. Through this in-depth exploration of Islamic management principles and fundamentals, the author creates a modern and practical framework suitable for use by international business managers. Providing a much-needed insight into the practicalities of management operations in an Islamic context, this book is essential reading for researchers, managers, and for students of Islamic management at both undergraduate and graduate levels.

The Mentor - Leading with Love: The Ultimate Resource (Hardcover): Jan Hammond, Rita Senor The Mentor - Leading with Love: The Ultimate Resource (Hardcover)
Jan Hammond, Rita Senor
R584 R538 Discovery Miles 5 380 Save R46 (8%) Ships in 18 - 22 working days

As a newly appointed middle school principal in a small town, Hannah Gardner wonders if there is a manual for leading an organization using head, heart, and spirit. Her life changes when Dr. Maddy Mathews, a recently retired superintendent from a neighboring district, is hired as interim superintendent. Once on board, Maddy sees that a great divide exists among the board members. An unscrupulous middle school coach-the town's former football hero-has been promised Hannah's position once he completes the certification requirements. Maddy, however, sees Hannah's outstanding character and high ideals, combined with compassion for her students and staff, and decides to mentor her. Their weekly conversations ignite conceptual thinking and greater awareness as Hannah learns to trust her inner voice. Maddy not only mentors Hannah, but also works with all the administrators to foster change in a place where power has been misused. By introducing three leadership models, as well as the three Cs, the administrators explore new paradigms to balance work and play, embracing the next generation of student mastery. Throughout the school year, the relationship between Hannah and her mentor reveals the challenges and opportunities of leading a school district with love, while addressing political, social, and personal issues that require courage, integrity, and candor.

Business Networks in East Asian Capitalisms - Enduring Trends, Emerging Patterns (Hardcover): Jane Nolan, Chris Rowley, Malcolm... Business Networks in East Asian Capitalisms - Enduring Trends, Emerging Patterns (Hardcover)
Jane Nolan, Chris Rowley, Malcolm Warner
R3,513 Discovery Miles 35 130 Ships in 10 - 15 working days

Business Networks in East Asian Capitalisms: Enduring Trends, Emerging Patterns builds on the foundational studies conducted in the 1990s by gathering contemporary empirical and theoretical chapters which explore these themes in a comparative perspective. The book includes contributions from authors working on the relationship between personal and business networks in countries including China, Singapore, Malaysia, Taiwan, Japan, South Korea, Vietnam, Laos, Cambodia, and Thailand. Authors emphasize enduring trends in social and business networks and/or track new emerging patterns, both within East Asian nations or between East Asia and other regions such as Europe, Africa, and the Americas.

Full-Spectrum Strategic Leadership - Being on the Cutting Edge through Innovative Solutions, Integrated Systems, and Enduring... Full-Spectrum Strategic Leadership - Being on the Cutting Edge through Innovative Solutions, Integrated Systems, and Enduring Relationships (Hardcover)
David L. Rainey
R2,835 Discovery Miles 28 350 Ships in 18 - 22 working days

Full-Spectrum Strategic Leadership: Being on the Cutting Edge through Innovative Solutions, Integrated Systems, and Enduring Relationships articulates how strategic leaders, senior managers, business professionals, aspiring young business leaders, and management students can make dramatic improvements in their endeavors, enrich their knowledge and capabilities, and learn the essential perspectives of strategic leadership and management. In today's world, strategic leaders regardless of venue have to be confident in their aspirations, holistic in their perspectives, proactive in their strategies and actions, and lead change ahead of the prevailing driving forces. Full-spectrum strategic leadership (FSL) is about being on the cutting edge and leading from the front and ahead of changes in the business environment. It involves creating unique solutions, developing effective and efficient systems, and building enduring relationships with people. Astute strategic leader embrace opportunities, overcome challenges, and eliminate threats before others are even aware of the underpinnings of change. They are capable, confident, and courageous when developing and deploying strategic innovations. Strategic innovations are essential in creating sustainable success and extraordinary outcomes. The book examines cutting-edge leadership and management constructs and practices. It describes how to create value across space and time and how to sustain success in a more turbulent and global business world. It explores how to lead change through insights, imagination, and innovativeness. It describes what a solution is and how to design, develop, validate, and deploy solutions that are on the cutting edge. It details how to establish integrated value systems that are inclusive and how to build enduring relationships. The book describes theories, constructs, models, insights, and practices based on multifaceted perspectives and holistic management. Given the current level of obsolesces in theories and practices in today's business world, FSL presents cutting-edge leadership and management constructs for becoming more sophisticated and successful in a turbulent business world. Given the prevailing business realities, strategic leaders are creating, innovating, developing, improving, growing, and sustaining success or they are falling hopelessly behind. FSL is the never-ending desire to accomplish more and provide more beneficial outcomes for people. It is based on the recognition that good is never good enough, that the needs, wants, and expectations of tomorrow are expected to be more challenging than those of today, and that strategic leaders have to provide solutions to the myriad of problems, concerns and issues. It is also based on the multifaceted perspective that such challenges are really opportunities for excelling and creating value for everyone. Truly great strategic leaders provide solutions and systems that maximize the positives and minimize the negatives. They embrace corporate social responsibility, sustainability, and sustainable success. Truly great leaders make the world a better place.

Responsible Management of Information Systems (Hardcover): Bernd Stahl (Senior Lecturer, Faculty of Computer Sciences and... Responsible Management of Information Systems (Hardcover)
Bernd Stahl (Senior Lecturer, Faculty of Computer Sciences and Engineering, De Montfort University)
R2,117 Discovery Miles 21 170 Ships in 18 - 22 working days

Responsible Management of Information Systems discusses the question how can information systems be used and managed in a responsible manner. It does so by first defining the central concepts of information systems as the business use of information technology and the underlying concepts of ethics and morality. The term responsibility is introduced as a mediation of ethics and morality and a promising approach to normative questions. After demonstrating that the traditional notion of responsibility runs into many problems when applied to information systems the book develops a new, a reflective theory of responsibility. This theory that emphasizes the central characteristics of responsibility, namely openness, consequentialism, and teleology, is then applied to normative problems in information systems. It is shown that with the use of this theory the central moral and legal problems of information systems such as privacy or intellectual property can be successfully addressed.

Accountant's Guide to Fraud Detection & Control 2e (Hardcover, 2nd Edition): HR Davia Accountant's Guide to Fraud Detection & Control 2e (Hardcover, 2nd Edition)
HR Davia
R3,131 Discovery Miles 31 310 Ships in 18 - 22 working days

From internal control structures that are not fraud-specific to insufficient communication in the fraud discovery-to-investigation and conviction process, fraudulent activity is a widespread fact of life in the business world. Historically, the corporate tendency has been to react to fraud after the fact, rather than to be proactive in its prevention. And in most cases, blame is directed at accountants and auditors. Unfortunately, these officers are rarely provided with the resources, proper training, and commitment from top management that are essential to effective fraud detection and control. The Accountants Guide to Fraud Detection and Control offers comprehensive direction for this largely uncharted area.
Two types of fraud are addressed in this book: fraudulent financial reporting, also known as "Treadway" fraud, usually originating in the top management sector; and "asset-theft" fraud, the more common and more costly type, likely to be practiced by virtually anyone, including outsiders. Treadway fraud is being adequately detected by independent auditors (CPAs) in their annual audits. Asset-theft fraud is not being adequately detected by anyone, with very few exceptions. From following clues to achieving a prosecution, here is sound advice that accountants and auditors will find invaluable.

Businesses lose over $100 billion a year to fraud. Only 20 percent is discovered. Whos to blame?

Accountants and internal auditors are often the scapegoats for managements insufficient fraud detection operations and guidelines. At last, here is comprehensive, intermediate training for evaluating, devising, and installing fraud-specific internal controls, and for conducting proactivefraud-specific examinations. Including actual case studies, the authors show accountants and auditors how to:

  • Anticipate problems and follow clues
  • Successfully disclose fraud
  • Compile the evidence necessary to prosecute acts of fraud
  • Develop investigative techniques
  • Create effective internal controls . . . and much more, to fill the needs of this crucial area.

www.wiley.com/account ing

Key Factors and Use Cases of Servant Leadership Driving Organizational Performance (Hardcover): Maria Pressentin Key Factors and Use Cases of Servant Leadership Driving Organizational Performance (Hardcover)
Maria Pressentin
R5,931 Discovery Miles 59 310 Ships in 18 - 22 working days

Effective leadership is a major influence in the value creation for the success and sustainability required for organizations to thrive. Servant leader, or service minded-behaving leader, motivation and interactions tend to promote exemplary performance and collaboration in organizations. This is a 21st century must-have workplace-applicable style to develop cohesive high performing teams, purposeful and engaging environments, and build trust and organization vitality. Key Factors and Use Cases of Servant Leadership Driving Organizational Performance provides findings and recommendations to support practical application of servant leadership theory for the 21st century economy. Moreover, the book seeks to share evidence of how servant or service mindset and behavior-oriented leaders might mitigate organizational existing conditions to promote team member empowerment through servant-like interactions, as a result influencing their performance. Covering topics such as empathetic leadership and employee satisfaction, it is ideal for executives, managers, researchers, practitioners, aspiring leaders, educational institutions/libraries, academicians, consulting firms, and students.

Navigating Organizations Through the 21st Century A Metaphor for Leadership (Hardcover): Robert A. Wohl, Louis J. Wolter Navigating Organizations Through the 21st Century A Metaphor for Leadership (Hardcover)
Robert A. Wohl, Louis J. Wolter
R828 Discovery Miles 8 280 Ships in 18 - 22 working days
Teaching Leadership - Innovative Approaches for the 21st Century (Hardcover, illustrated Edition): Raj Pillai, Susan Stities-Doe Teaching Leadership - Innovative Approaches for the 21st Century (Hardcover, illustrated Edition)
Raj Pillai, Susan Stities-Doe
R2,812 Discovery Miles 28 120 Ships in 18 - 22 working days

A collection of papers which examine the reinvention of leadership education for the 21st century.

Diverse Contemporary Issues Facing Business Management Education (Hardcover): Mohammad Ayub Khan, Salvador Trevino-Martinez,... Diverse Contemporary Issues Facing Business Management Education (Hardcover)
Mohammad Ayub Khan, Salvador Trevino-Martinez, Ghassan Al-Qaimari, Silvia Lizett Olivares Olivares
R4,937 Discovery Miles 49 370 Ships in 18 - 22 working days

In today's society, it is not only desirable but essential for a business to take on a global edge. The best way to ensure a successful future is to educate business students about global policies currently at play. Diverse Contemporary Issues Facing Business Management Education discusses the issues that are facing both large and small corporations and the students who are seeking employment there. Questioning not only what changes globalization has brought to the business world, but what ways our education system will have to change to keep up, this book is an essential reference source for business owners, educators, students, or anyone interested in the future globalization of the business market.

The Good Manager - A Guide for the Twenty-First Century Manager (Hardcover): Gualco Dean Gualco, Dean Gualco The Good Manager - A Guide for the Twenty-First Century Manager (Hardcover)
Gualco Dean Gualco, Dean Gualco
R418 Discovery Miles 4 180 Ships in 10 - 15 working days

In times previous, managers were respected and idealized by those in the political, economic, and societal circles of our country. Employees felt a sense of trust in their managers, and managers a sense of duty to their employees. That feeling has largely dissipated. An increasing number of books, magazine articles, and newspaper columns have been written denigrating the managerial profession, blaming the average manager for the distrust in our political institutions, the collapse of our economic system, and the stresses in our societal compositions. It is not right, it is not accurate, and it is not fair.

"The Good Manager: A Guide for the Twenty-First Century Manager"presents the six key attributes of a good manager. The most important attribute - the one that will most likely determine your success or failure as a manager - is the ability to be a good person, one who lives a decent and honorable life, who is incredibly kindhearted, controls the most destructive human emotions, tells the truth, does what's right, and always looks for the good along the road of life. "The Good Manager" teaches the fundamentals of management by illustrating how a decent and honorable person can move along the intellectual/moral spectrum to become a good manager.

Leading and Managing Change in the Age of Disruption and Artificial Intelligence (Hardcover): Mathew Donald Leading and Managing Change in the Age of Disruption and Artificial Intelligence (Hardcover)
Mathew Donald
R2,760 Discovery Miles 27 600 Ships in 10 - 15 working days

In a global age of disruption, future organisational change is not avoidable. Organisational effects will be immediate and transformational across companies, and due consideration and preparation ahead of these changes may be paramount for the survival of organisations and their leaders of tomorrow. Leading and Managing Change in the Age of Disruption and Artificial Intelligence modernises the topics of management, leadership, and organisational change to inform those leading and managing organisations into the future. The book covers modern disruptions ranging from Trump and other geo-political changes, to Brexit, new currencies, trade wars, and even knowledge mobility. It also considers the broad scope of potential impacts posed by artificial intelligence. With insights and strategies that the modern manager of the future can implement in their daily work, this book provides critical thinking that will future proof organisations with practical models. It will interest and inform managers and leaders across small and large organisations and will also prove useful and thought-provoking to those studying in business related disciplines such as management, leadership, and organisational change.

The Corporate Samurai - A New Model for Business Owners (Hardcover): Ray Faulkenberry Ph.D. The Corporate Samurai - A New Model for Business Owners (Hardcover)
Ray Faulkenberry Ph.D.
R385 Discovery Miles 3 850 Ships in 10 - 15 working days

Recent statistics indicate that almost 80 percent of employees are unhappy in their current job. These alarming facts, coupled with high profile scandals and corporate takeovers of the past decade, illustrate that today's CEOs struggle with an image problem that is far worse than any other time in history. Ray Faulkenberry says that it is time for enlightened CEOs and business owners to implement new management styles and rely on personal experiences and universal principles as he takes a comprehensive look at the intricacies of how businesses are run today and how they may be better managed in the future. Faulkenberry emphasizes that businesses need to tap into the unlimited potential of its employees, and by executing a model that encourages profit even while it focuses on the human spirit, employers will gain a higher purpose as former management methods become obsolete. Modern CEOs will be both challenged and intrigued by the Eastern philosophy and organizational theory included. The Corporate Samurai reminds business leaders that the wisdom of past generations has great value to CEOs who really can live a life with honor and integrity and the supreme desire to protect and empower those they have been privileged to lead.

Managing E-Business Projects (Hardcover): Wes Balakian Managing E-Business Projects (Hardcover)
Wes Balakian
R567 Discovery Miles 5 670 Ships in 18 - 22 working days

The Internet is not going away. Get this book and you?

Promotions Made Easy - A Step-by-Step Guide to the Executive Suite (Hardcover): Stacy Mayer Promotions Made Easy - A Step-by-Step Guide to the Executive Suite (Hardcover)
Stacy Mayer
R580 R534 Discovery Miles 5 340 Save R46 (8%) Ships in 18 - 22 working days
Rising to Power - The Journey of Exceptional Executives (Hardcover): Ron A Carucci, Eric C Hansen Rising to Power - The Journey of Exceptional Executives (Hardcover)
Ron A Carucci, Eric C Hansen
R589 R543 Discovery Miles 5 430 Save R46 (8%) Ships in 18 - 22 working days

As featured in the hit HBR Article "A 10 Year Study Reveals What Great Executives Know and Do" Rising to Power is a time tested, wisdom-packed guide for executives desiring to be exceptional leaders as they navigate their ascent to the highest levels of their organization. Nearly two-thirds of all leaders entering executive roles lack sufficient understanding of what is required and are unprepared for what they will face, which explains why 50 percent of them fail within the first eighteen months. For decades we have known that failure rates among transitioning executives are too high, causing exorbitant costs, damaged organizations, and stalled careers. Still, little has changed in the way organizations prepare leaders to assume executive positions. Three-fourths of new executives say their organization did not adequately prepare them for the executive office. It doesn't have to be this way. If you are an executiveor you're aspiring to be oneand considering how you will navigate the ascent in your organization, Rising to Power will serve you like no other resource can. Odds are high you have watched a promising executive fail on their way up. Like many, you scratched your head, wondering, "Why didn't they see that coming?" Now you're hoping not to be the next one that falls. Rising to Power will guide you on a predictable journey of ascent, through the transitional moments and issues most common in executive failure. It will bolster your confidence, open your eyes, deepen your insight, and if you let it, reveal your own proclivities for failure that you may not even recognize. Based on a ten-year longitudinal study, Rising to Power offers a profoundly new way of looking at an executive's rise in an organization, and offers an approach to significantly increase your odds of success.

Biometric and Auditing Issues Addressed in a Throughput Model (Hardcover, New): Waymond Rodgers Biometric and Auditing Issues Addressed in a Throughput Model (Hardcover, New)
Waymond Rodgers
R2,956 Discovery Miles 29 560 Ships in 18 - 22 working days

This book proposes a Throughput Model that draws from computer science, economic and psychology literatures to model perceptual and judgmental processes whereby biometrics might be used to reduce risks to a company's internal control. The book also discusses challenges in employing biometric technology and pinpoints avenues for future research. Biometrics is the examination of measurable biological characteristics. In organizational security, biometrics refers to tools that rely on measurable physical and behavioral characteristics that can be automatically checked. The Throughput Modeling process enables organizations to employ trust systems in assisting transactions that are motivated by ethical considerations. Auditing systems are by far based on trust. Concepts of ethics and trust are aided by the employment of biometrics technology, which enhances the transactions between individuals and organizations in an internal control environment. Issues pertaining to sustainability are also examined with the assistance of the Throughput Model. Finally, this book examines the potential use of an internal control biometrics system to lessen threats to identification and verification procedures. This book proposes an "Throughput Model framework" that considers both exposure and information risks as fundamental factors in classifying applications and organizational processes that might be candidates for the type of internal control biometrics system that biometrics can offer.

The Art of War (Hardcover): Sun Tzu, Lionel Giles The Art of War (Hardcover)
Sun Tzu, Lionel Giles
R414 Discovery Miles 4 140 Ships in 18 - 22 working days

Written in China more than 2,500 years ago, Sun Tzu's classic The Art of War is the first known study of the planning and conduct of military operations. These terse, aphoristic essays are unsurpassed in comprehensiveness and depth of understanding, examining not only battlefield maneuvers, but also relevant economic, political, and psychological factors. Indeed, the precepts outlined by Sun Tzu can be applied outside the realm of military theory. It is read avidly by Japanese businessmen and in fact was touted in the movie Wall Street as the corporate raider's bible.

The Language of Man - Learning to Speak Creativity (Hardcover): Larry Robertson The Language of Man - Learning to Speak Creativity (Hardcover)
Larry Robertson
R691 Discovery Miles 6 910 Ships in 10 - 15 working days
On the Line - Business Education in the Digital Age (Hardcover, 1st ed. 2018): Anshuman Khare, Deborah Hurst On the Line - Business Education in the Digital Age (Hardcover, 1st ed. 2018)
Anshuman Khare, Deborah Hurst
R3,735 R3,475 Discovery Miles 34 750 Save R260 (7%) Ships in 10 - 15 working days

This book presents different perspectives of online business education - how it is designed, delivered and how it supports advances in management disciplines. The authors describe online platforms in their provision of timely, excellent and relevant business education. The book starts by examining the emergence of online business education. It offers insights for use to business educators in design and implementation of online learning. It presents and discusses technologies for class facilitation and collaboration including tools used to bring content and issues to life. Disruptive approaches and new directions in online business education are examined. The book is ideal for business educators, administrators, as well as business practitioners that have an interest in delivering high quality business education using online platforms and tools. On the Line: Business Education in the Digital Age is divided into three sections. Section 1 presents papers on "why" business education is viable and sustainable in today's context. Treating education as a service, this section describes new techniques for creating a better online business education experience. It also looks at the role advanced data analytics can play in enhancing the quality of online business education. Section 2 delves into "how" online business education works. It presents conceptual models for teaching in specific disciplines, learning design that describes what business educators do and how programs work. This section also addresses performance assessments and quality assurance measures that help to demonstrate the efficacy of online pedagogy. Practical applied papers are used in this section to highlight the use of learning platforms, tools and their application specific to businesses that build knowledge and skills and make students 'work ready'. Finally Section 3 of the book addresses the "so what?" or the outcomes and impacts of online business education. This section targets where business education needs to take learning next, for example to support sustainable business, ethical decision making and inclusive and collaborative leadership. Chapters deal with topics such as how distributed online environments may work better to support knowledge and soft skill building directly relevant for organizations today. Other learning outcomes showing the value of online business education are discussed. Academics, alumni and consultants from over fifteen institutions and organizations around the world contributed to this book.

Leading Responsibly in the Asian Century (Hardcover, 1st ed. 2016): Mario Fernando Leading Responsibly in the Asian Century (Hardcover, 1st ed. 2016)
Mario Fernando
R2,212 Discovery Miles 22 120 Ships in 18 - 22 working days

The book is one of the first to focus on responsible leadership in the contemporary Asian century context. It adopts a unique context driven social innovation based responsible leadership approach to explain how context can impact and shape the theory and practice of responsible leadership. This unique work will strongly appeal to a broad spectrum of researchers and scholars across disciplines with a particular interest in the interplay between leadership, responsibility and ethics. As Asia's influence on the global economy continues to grow in the Asian Century, this book offers a culturally integrated view of how the shift in economic power to Asia and the rising new global economic order can influence the theory and practice of responsible leadership. The book focuses particularly on the Asian century opportunities and challenges as a strong contextual factor that shapes the 'responsibility' of responsible leadership. The scholarly literature on the topic, the case studies developed through interviews and secondary data, and author's corporate experiences in the Asia-Pacific region in leading organisations are key sources for the book's assertions. It fills an important gap in the literature on how Asian cultural factors might influence the predominantly Western developed responsible leadership theory and practice. This book covers key topics including the moral basis for responsibility, theory and practice of responsible leadership, Asian challenges to responsible leadership, and socially innovative responsible leadership. "Fernando's book provides a fresh and novel perspective on how evolutionary changes in economic power between Asia and the rest of the world undoubtedly will affect the practice of responsible leadership. He examines varying views on responsible leadership across cultures, demonstrating how Asian and Western leadership styles have evolved as our economy continues to become more globally integrated." Prof. Laura Pincus Hartman Director, Susilo Institute for Ethics in the Global Economy Boston University, Questrom School of Business, Boston, USA "There is little doubt that this is the Asian Century and that economic and political influences from the east will increase. But so too may cultural, ethical and even religious influences. It is therefore important that researchers understand these significant changes. In this book Mario Fernando gives us an insight into what this means for responsible leadership. It is primarily an excellent work of scholarship, written for academics who teach and research in this area by someone who knows Asian business and culture from the inside. But it will also reward careful study by practicing leaders and those who are the potential leaders of the future." Professor of Business Ethics, Geoff Moore Durham Business School Durham University, UK

Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and... Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities (Paperback, Ed)
Susan Benjamin
R298 Discovery Miles 2 980 Ships in 10 - 15 working days

Perfect Phrases for the Right Situation, Every Time

Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

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