One of the most valuable roles a manager can perform in today's rapidly changing environment is to mentor and inspire the people around them to learn. By nurturing talent, motivating individual development, and encouraging excellence, a manager's mentoring can enhance individual performance and the organization's prospects for success. Mentoring is not an easy skill to develop, and many managers, who may excel at leading or coaching, may be disasters as mentors when it comes to creating a bond and bringing out untapped qualities in others. The Manager as Mentor goes beyond traditional approaches to explore the newest techniques in mentoring and collaboration. Featuring personal development tools, worksheets, and references, The Manager as Mentor will enable managers to bring out the best in themselves, the people they guide, and their organizations. Mentoring is an age-old practice, tracing its roots in ancient Greek folklore to Odysseus' friend, Mentor, whom the Homeric hero entrusted as guide to his son's development. Today, with the ascendance of the knowledge age and the transformation of the workplace into an environment of continual learning, mentoring has emerged as one of the most important and valuable roles a manager can perform. By serving as a role model, providing feedback, nurturing talent, inspiring individual development, and facilitating excellence, a manager's mentoring strengthens relationships within the organization, and ultimately contributes to such critical factors as improved job performance, low turnover, and greater profitability. Mentoring is not an easy skill to attain, however, and many managers who may excel at leading teams or coordinating projects may be disasters as mentors. The Manager as Mentor explores emerging trends and approaches to help managers master the skills of effective mentoring—and enhance themselves, their proteges, and their organizations in the process. Drawing from extensive research, dozens of examples, and their own practical application in training managers around the world, the authors argue that exceptional mentoring skills can be developed. They guide the reader toward understanding the key roles that mentors play and the activities and techniques they can employ for maximum impact. Diagnostic exercises will help readers assess their strengths, weaknesses, and opportunities for development, and create a step-by-step action plan for achieving goals—either individually or in groups. The authors also offer an extensive listing of resources for more in-depth information on various aspects of mentoring, such as problem solving, active listening, and employee advocacy. Ultimately, The Manager as Mentor offers the tools by which managers can promote learning, empowerment, and insight to create vibrant organizational cultures.

This book introduces the topic of intercultural mediation and conflict management. Based on the latest scientific research and successful conflict management practices, it provides theoretical insights and practical, self-reflective exercises, role-plays and case studies on conflict, mediation, intercultural mediation, and solution-finding in conflict mediation. The book serves both as a self-learning tool to expand personal competences and cultural sensitivity, and as training material for seminars, workshops, secondary, advanced and higher education and vocational training. It is a valuable contribution to the fields of intercultural conflict mediation and conflict management, intercultural communication, intercultural training and coaching. This is a book about practicing - the applied practice of competent conflict crafts in diverse intercultural contexts. Conflict practitioners, mediators, and intercultural trainers would be inspired by Professor Claude-Helene Mayer's creative integration of relevant intercultural models with do-able conflict strategies and in reaching intergroup harmony with reflexivity and cultural resonance. --- Professor Stella Ting-Toomey, Human Communication Studies, California State University at Fullerton, USA, and Co-Editor of The SAGE Handbook of Conflict Communication, 2e Given the difficulty and complexity of successful intercultural collaboration and conflict mediation, this is a much-needed addition to cross-cultural positive psychology. It is rich in content and training. I highly recommend it for teaching, corporate training, and for executive coaches. --- Professor Paul T.P. Wong, President International Network on Personal Meaning and President Meaning-Centered Counselling Institute, Toronto, Canada Intercultural conflict resolution is a critically important task in this modern world. This book by Professor Mayer is a welcome handbook on how to use mediation to resolve those conflicts. It should be in the library of every conflict mediator. My congratulations to Professor Mayer for her important work. --- Dan Landis, Founding President, International Academy of Intercultural Research, Affiliate Professor of Psychology, University of Hawaii

Bestselling author Gill Hasson is back to help you learn how the power of positive thinking can change your life Are you stuck in a rut? Do you feel plagued by negative thoughts and emotions every day? Gill Hasson, the bestselling author of Mindfulness and Emotional Intelligence, is back to help you move on from those pesky negative emotions and focus on the positive instead. Gill's practical and reassuring approach to the benefits of positive thinking will have you applying it to your own life every day. If you struggle to see past setbacks both at work and at home, it can be tricky not to let those negative emotions affect you in every area of your life. This book will give readers the tools to view life with a positive outlook and charge ahead in achieving goals that once seemed out of reach. Learn how to: * Identify the triggers for negative thoughts and understand how to turn them into positive ones * Deal with setbacks and make the most out of negative situations * Improve your happiness by accepting situations and learning how to move forward * Understand how the power of positive thinking can help you achieve your goals The power of positive thinking is not a new idea; it's been around long enough to become almost a cliche, but there's a reason behind its longevity: positivity works. This book shows you how to break through the clouds today, and start working toward the life you want.

A service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives including business, government, education, health care, and religion. But what, exactly, are the best practices, principles, and theories of service? The actual study of service science is a relatively new field, but one that can open the door to a better understanding of this essential part of our lives. In this invaluable guide, Harry Katzan, Jr., director of the Service Science Institute of Hilton Head, offers a concise, readable examination of how managers can use information about services to construct a better customer environment. Harry Katzan, Jr. believes that the characteristics of a service process determine its efficacy in solving real-world problems. He disseminates these characteristics and provides a clearer view to help managers pinpoint the exact issues they need to tackle. Informative chapters include: Service Concepts Service Systems Information Services Service Management Service Business With a comprehensive bibliography, detailed footnotes, and a highly engaging writing style, A Manager's Guide to Service Science is perfect for the professional and the layman alike. Discover how you can put information about services to work for you

Managing Change in Organisations provides a practical and thorough overview of how effective change can be achieved in organizations. The text is ideal for advanced undergraduates, MBA and postgraduate students on courses in managing change and organisational change. Colin Carnall takes a strategic approach, outlining guidance and techniques for planning and implementing, evaluating and learning from major organizational change. Reviewing traditional and more recent critical theories, he also presents models and frameworks for change that are apt for the complex and fast-moving challenges of contemporary organizations.

The role of, and the means to achieve, resilience (the capacity to be sustainable through the impact of multitudinous future changes in a connected, dynamic environment) are increasingly the focus of corporate strategy departments and government think tanks. The increasing volatility in economic markets, the natural environment and society generally require new tools to think about, and take meaningful action towards, the achievement and maintenance of resilient policies and practices. The field of Complexity Thinking arguably has a significant role to play in both informing and assisting our organizations in achieving resilience in this context. This workshop aimed to explore the nature of this role and the ways in which Complexity Science may be combined with other disciplines to increase resilience in many areas of human endeavor. We hope that the papers offers here represent a broad basis from which to begin such an exploratory discussion.

Everybody wants to change something, whether it is work, life, yourself or someone else. Based on evidence-based psychological principles, including those drawn from CBT, this book demonstrates how you can bring about positive change in your life. Bursting with powerful tips, tricks, advice and guidance taken from interviews with some of the most positive and productive people in the world, from Mohammed Ali and Richard Branson to Alex Ferguson and Tiger Woods.

Discussing a wide range of topics of contemporary relevance from the domain of finance and economics, this book presents a collection of twenty-four research papers, which were selected on the basis of their topicality, the novelty of their methods, and the importance of their subject matter. All papers pursue an empirical approach to address key research issues, and are categorized into three major parts. Part one includes papers related to development economics and environmental economics. The second part focuses on monetary economics, public economics, and behavioral economics, while the third tackles issues concerning corporate finance and financial risk management. Bringing together works of scholars from around the world, the book presents a truly global perspective, and not only serves as an essential guide on the topic for researchers, but also has a distinctive role to play in policymaking.

Against a backdrop of corporate scandal, business leaders can no longer rely on the old-fashioned style of one-sided community relations programs to promote a good image. Nor can they expect preferential treatment just because they meet their tax obligations. Pressure from all sides is forcing corporate leaders to increase their investments in the communities they serve and redefining their relationships with key stakeholder groups, including employees, suppliers, governing boards, shareholders, and the press. Safeguarding the environment, supporting human rights, eliminating child labor, entering into partnerships with nonprofit organizations, solving community problems, opening up financial reports to scrutiny, consulting with community residents, and contributing to local charities are now essential elements of corporate character. Managing a Company in an Activist World takes the discussion of corporate citizenship to a new practical level, offering business leaders answers to such tough questions as: What do our stakeholders value most? How can we respond to a growing number of formal compliances and informal demands? How do we most effectively communicate our role as a good corporate citizen? And, perhaps most importantly, how can we shake off inertia, public skepticism, and short-term focus to make corporate citizenship a priority without sacrificing growth and profits? Illustrating the depth and breadth of the issues through a variety of in-depth examples-from Jesse Jackson's threatened boycott of Anheuser-Busch to rural Virginians' uprising against Disney's proposed theme park to energy giant BC Hydro's successful response to environmentalists' concerns-Burke demonstrates how community involvement can influence corporate strategy to everyone's net benefit. He goes on to outline specific strategies that corporate leaders can employ to shake off inertia, public skepticism, and short-term focus to make corporate citizenship a priority without sacrificing growth and profits.

Talk to just about any Information Technology (IT) executive today and you're likely to hear the same complaint: "Even though we have invested millions of dollars each year in technical infrastructure and support, we don't get the results we expect." The focus of IT management over the past several decades has been on maximizing the benefit that comes from IT investments. Particular attention is paid to finding the right hardware, software, networks, and processes to allow IT to contribute to the bottom line of the business. And still, with all of this focus, IT organizations find themselves unable to meet the demands of their clients. Perhaps a shift in focus is needed. IT PEOPLE: Doing More With Less shifts the focus to the IT people. Because while it is right to focus on getting the hardware, software, networks, and processes right, people are the resources that ultimately make a difference in getting results and meeting the demands of clients. And since people costs are often the largest part of the IT budgets, and our focus has been elsewhere, it could be that a focus on IT people is long overdue. This book is intended for every IT professional (management and individual contributors) who faces the constant challenge of performing a big job with ever-shrinking departmental resources. Whether you are a manager or an individual technician, this book is for you. It will help you improve your ability to plan your work and, meet your commitments while being an effective political actor. Our aim in this book is to provide you with a tool that will not only help you deliver greater value to your organization, but do so in a way that provides a greater degree of job satisfaction andquality of life. IT PEOPLE: Doing More With Less is intended as a practical tool, not a theoretical book. The content of the book comes from the experiences of the authors, each of whom has spent years managing IT organizations and consulting with clients around the worl

Kovacich and Halibozek offer you the benefit of more than 55 years of combined experience in government and corporate security. Throughout the book, the authors use a fictional global corporation as a model to provide continual real-world challenges and solutions. New and experienced managers alike will find a wealth of information and practical advice to help you develop strategic and tactical plans and manage your daily operations.
* Contains real case examples to illustrate practical application of concepts
* Thoroughly covers the integration of physical, computer and information security goals for complete security awareness
* A handy reference for managers to quickly find and implement the security solutions they need

Sin la menor duda, la lectura y el dominio de los conceptos que propone el autor en este trabajo, le proporcionara ideas que le permitiran modificar radicalmente su forma de comportarse, descubriendo que usted, y solo usted es el responsable de asegurar una excelente relacion con quienes le rodean, a traves de aprender a comunicarse constructivamente, aceptando que nadie va a responder como a usted le gustaria, sino como una consecuencia de sus propios aprendizajes, experiencias de la vida y circunstancias por las que atraviesa. Angel Diaz Merigo en este, su noveno libro, propone una tecnica desarrollada por el mismo, que ha denominado Analisis 4P, misma que le sorprendera por su sencillez para ser comprendida y aplicada, ya que el lenguaje utilizado lo mismo impacta a un ejecutivo de empresa, a un padre de familia, a un adolescente y hasta a los ninos. La tecnica explica que nuestra personalidad esta integrada por 4 personajes que interactuan entre si, dos que nacieron con nosotros, el angel y el inteligente, y otros dos impuestos que son nuestros depredadores. El demonio sumiso/depresivo y el rebelde/agresivo. Estos son los traumas que nos hacen la vida imposible, y con los que danamos a quienes nos rodean. El Analisis 4P, ha sido ya difundido a traves de diversas conferencias y seminarios en escuelas y organizaciones con gran exito, por lo que se perfila para convertirse en una herramienta de enorme contribucion, para la comprension sin complicaciones de la conducta humana.

In the ever-growing world of technology, it is becoming more important to understand the developments of new electronic services and mobile applications. Innovative Mobile Platform Developments for Electronic Services Design and Delivery is a comprehensive look at all aspects of production management, delivery and consumption of e-services, self services, and mobile communication including business-to-business, business-to-consumer, government-to-business, government-to-consumer, and consumer-to-consumer e-services. This volume is perfect for the interest of professionals, academic educators, researchers, and industry consultants by providing the latest interdisciplinary research as a new platform for learning and research dissemination.