The cost to business of unresolved conflicts is high; tribunals, loss of productivity, resignations and damaged reputations are serious consequences for all concerned. With increased organizational change in the form of changes in leadership, restructuring, downsizing, matrix management, mergers, acquisitions and systems changes comes increased political activity and the potential for either increased learning and growth or tension and unproductive conflict.
Change agents, HR practitioners and managers need to be skilled at empowering others to use or resolve conflict effectively for a more productive working environment and greater employee satisfaction. Change, Conflict and Community takes readers through the essential theory and hands-on practice of working with change and conflict by considering:
* How we can increase our understanding of the tensions that often exist when change is ever present in the organization
* How to work more effectively with the dynamic relationship between change and conflict
* How the idea of "community" can help us to work with the energy of change and human interaction
Barbara Kenton is a freelance consultant and Director of WHooSH Whole Systems Health. She is an experienced consultant, mediator, facilitator, coach and trainer with over 25 years' experience as a manager and development specialist working with individuals, teams and organizations both in the UK and internationally. She has published a number of articles on the role of the internal consultant and challenges facing those in HR. She is a qualified workplace and community mediator.
Suzanne Penn is an independent consultant, facilitator and coach with 20 years'experience in the HR and Organization Development field. She has worked as an internal and an external practitioner across all sectors and industries in the UK, mainland Europe and the US. A previous Assistant Director at Roffey Park Management Institute, she brings to this book particular expertise in leadership development, group facilitation, strategic HR and organizational change and culture.
The HR Series
The HR Series is edited by Julie Beardwell, Principal Lecturer in Human Resource Management at DeMonfort University, and Linda Holbeche, Director of Research and Policy at CIPD, and is designed to plug the gap between theory and implementation. The books draw on live examples of strategic HR in practice and offer practical insights into how to transform individual and functional delivery to improve value-added. Intended for serious HR professionals who aspire to make a real difference within their organization, The HR Series provides resources to inform, empower and inspire the HR leaders of the future.
* Examines how the concept of organizations as communities can impact positively on the energy of change and human interaction
* Covers the challenging topic of dispute resolution through practical case study examples
* Includes all the essential theory and hands-on practice of working with change and conflict

The lifeblood of any business is sales and marketing. Selling and marketing skills are essential for a business to succeed. A person's ability to market a product or service assists in the development of entrepreneurial flair, a much-needed attribute for people either seeking employment, or currently employed, in the southern African business environment. Fundamentals of sales and marketing - Discuss the development of sales and marketing skills in the southern African business environment; is unique as it presents the theory on both sales and marketing in one concise book; provides southern African examples and case studies; is written in simple, clear language which makes it easy to read an accessible to business; management students and practitioners in the sales and marketing fields.

This book is one of the first to explore how Chinese companies are feeling the impulse of emerging business trends and seizing opportunities brought by technology innovation. It consists case studies of 7 Chinese companies: 3DMed, Wechat from Tencent, Shanghai GM, CP Group, Alibaba, AutoNavi, and ICBC. Each Chinese company has its unique perspectives and different ways to make transformation and business model adjustments. The book helps fill the gap between the global interest in "Innovate in China" and the limited availability of cases on innovations in the country. It is a valuable reference resource for readers in China and beyond wishing to address challenges in the context of growing digital technologies and overwhelming business trends.

The Performance Advantage provides managers at every level with the ability to understand how to take the right action, at the right time, to increase performance and create a motivational work environment. For years, the myth of traditional thinking was that creating high morale resulted in high performance. Think again Arthors Rick Tate and Dr. Julie White destroy this myth and provide managers practical, applied methods, skills, and concepts that come directly from over 30 years of research in organizational effectiveness, not from some new management avor of the month. With a concise, easy to remember model, managers will be energized to lead more effectively, with fewer resources and within tighter budgets. Imagine what it will be like to take action...the right action, at the right time to get bottom line results impact: - Employee Motivation - Performance Expectations - Employee Ability - Employee Attitude - Confidence - Desire and Motivation - Organizational Issues - Personal Issues - Meaningful Participation - Leadership Action: When the leader's action is aligned with the follower's performance results and attitude (rather than the leader's comfort zone), then performance, retention, and relationships all improve.

This volume problematizes different facets of management education in India---pedagogy, curricula, and disciplinary and institutional practices---from the perspective of the Global South. The essays in this volume bring out the institutional challenges of crafting a relevant academic programme that converses with both national specificities and global realities. Coming from diverse academic specializations, the contributors traverse the interface of their respective disciplines with management education. In doing so, they engage with the ongoing global debate on management education. This volume fills a noticeable gap of serious, scholarly reflection on the state of management education. While there have been sporadic reflections and occasional critiques, a critical stocktaking of the institutional and disciplinary aspects of management education has been long wanting. This volume is of interest to scholars and practitioners of management education across the globe, and is likely to generate debate on its contemporary relevance and future trajectory.

Project Leadership and Entrepreneurship Building Innovative Teams has been significantly updated to include important new developments in the field of project management (PMBOK 5ed and APM BoK 6ed). This book includes chapters on: project leadership traits, styles, skills, power, motivation, delegation and empowerment; entrepreneurship traits, innovative problem solving, spotting and exploiting beneficial opportunities; leading project participants, client organization structures, project organizations, stakeholders and networking; and leading project teams, team roles, team development, team building. The text uses plenty of exercises and case studies to explain the leadership techniques in a project environment. Lecturer's chapter presentation guide and PowerPoint slides are available from the publisher's website.

This book provides an overview of predictive methods demonstrated by open source software modeling with Rattle (R') and WEKA. Knowledge management involves application of human knowledge (epistemology) with the technological advances of our current society (computer systems) and big data, both in terms of collecting data and in analyzing it. We see three types of analytic tools. Descriptive analytics focus on reports of what has happened. Predictive analytics extend statistical and/or artificial intelligence to provide forecasting capability. It also includes classification modeling. Prescriptive analytics applies quantitative models to optimize systems, or at least to identify improved systems. Data mining includes descriptive and predictive modeling. Operations research includes all three. This book focuses on prescriptive analytics. The book seeks to provide simple explanations and demonstration of some descriptive tools. This second edition provides more examples of big data impact, updates the content on visualization, clarifies some points, and expands coverage of association rules and cluster analysis. Chapter 1 gives an overview in the context of knowledge management. Chapter 2 discusses some basic data types. Chapter 3 covers fundamentals time series modeling tools, and Chapter 4 provides demonstration of multiple regression modeling. Chapter 5 demonstrates regression tree modeling. Chapter 6 presents autoregressive/integrated/moving average models, as well as GARCH models. Chapter 7 covers the set of data mining tools used in classification, to include special variants support vector machines, random forests, and boosting. Models are demonstrated using business related data. The style of the book is intended to be descriptive, seeking to explain how methods work, with some citations, but without deep scholarly reference. The data sets and software are all selected for widespread availability and access by any reader with computer links.

Time and again, the authors have observed how a great program faculty creates unique learning experiences to everybody's satisfaction. They have experienced the pleasure that all involved feel when great learning has taken place, when the program participants leave the sessions with an enhanced skill set and co-created answers to pending and future challenges. They are also aware that creating such moments of truth, involving the value proposition of business schools, corporate universities or other training institutions, has not been mastered everywhere. They have written this book to contribute to the ongoing professionalization of business education and aim to share some of the key lessons learned when creating unique learning experiences entailing learning that sticks. A great means to this end is using cases in executive education. While the variety of what can still be called a case is extremely wide, the authors by no means preach that cases are the only way forward. Like every tool, cases must be applied wisely and with a minimum amount of skill. There is also a bigger toolset available and there are also additional contextual factors to consider. They include teaching and learning traditions in different local settings. They comprise individual's learning preferences. As the authors outline in this book, the case-based method nonetheless offers tremendous potential. The art and science of case writing are still known to too few of those involved in delivering executive education seminars.

Both what leaders do--management--and what they plan for the future--leadership--is faulty today. Performance is low, commitment to excellence is lacking, our expectations are low, unchallenging, and unrealistic. That said, Gilbert W. Fairholm goes on to propose a new philosophical conception of leadership--one that is values-driven, change-oriented, and developmental. Fairholm contends that past theories fail to consider group values as a constraint on leadership performance, and he proposes the constitutional values of respect for life, freedom, happiness, justice, and unity as the basis for a suitable philosophical leadership model. In short, leaders make a priority of one or more of these founding values in addition to any others used in setting their organization's vision. In turn, that vision is the basis of a leader-set organizational culture that applies these values to interpersonal relationships." Values LeadershiP" uses current literature and independent research to provide the rationale for this new thinking on leadership.

Divided into three major sections, this twelve-chapter volume reviews the current values-oriented leadership theories; proposes a philosophy of what leaders should think about and value in performing this important, innovative task into the twenty-first century. It details some of the new technologies modern leaders must adopt in striving for excellence in their leadership. The last chapter defines and elaborates the results sought by values leadership theory. Scholars and students in management, public administration, organizational behavior, and psychology as well as professionals in management roles will find this evolving theory of leadership a unique tool for the tasks and missions of the next century.

Increasingly, organizations allocate a substantial financial budget to the acquisition, implementation, and management of IT solutions. IT solutions are employed strategic partners in supporting business strategic outcome, and the solutions are tools used to support operational activities within an environment. Given the vast amounts being invested in IT solutions and development, there is a need for a better return and outcome for organizations. Empowering Businesses With Collaborative Enterprise Architecture Frameworks is an essential reference source that provides readers with pragmatic, implementable strategies and direction to create IT with collaborative capabilities that can reduce the cost of running IT within an organization. Moreover, the book offers pragmatic roadmaps to adopting disruptive IT solutions effectively and efficiently and towards gaining a better understanding of enterprise architecture as a means to business decision making. Featuring research on topics such as business engineering, cloud computing, and open systems, this book is ideally designed for managers, directors, and other business decision makers; government and industry policymakers; business and enterprise architects; industry professionals; academicians; researchers; and students.

Sticking to the same old routine may be comforting, but it gets most people nowhere. Inspirational speaker and recognized expert in leadership and government affairs, Todd Mitchem dares you to step outside your comfort zone to disrupt everything you take for granted. He calls this willingness to take a risk the "Disruption Effect." In this inspiring book, he shows you how to realize your full potential by intentionally disrupting yourself, no matter what career path or life journey you choose. Using compelling stories from his own life, Todd vividly highlights the key lessons he has learned from both his successes and failures. He then demonstrates how you can apply these lessons to your own circumstances. A major learning experience in his life came in 2013, when he left an impressive career as a corporate executive and leadership expert to join the emerging marijuana industry. Though that single decision sent his life on a wild and disruptive journey, the experience taught him new skills as a leader along the way. Three years later he left the industry as a CEO, having succeeded at taking one brand to "Largest Brand" status and building the world's first social network for cannabis enthusiasts. He then created a government affairs consultancy focusing on disruptive yet collaborative solutions. The author shares other stories about situations in both his personal and business life that he found particularly challenging but that ultimately led to growth and successful outcomes. Complete with exercises to help you master important lessons and stay on track to reach your goals, this motivating book has everything you need to become the owner of your own fulfillment. The message is clear: You, as an individual, have the power to break your paradigm in order to move into a new phase of your life. By disrupting your own way of being in the world, you become free to explore new ways of living and thriving.