Dive inside this textbook for an accessible guide to the discipline of public services. Perfect for students, it offers a comprehensive account of core public service topics and explains the fundamental elements of working in the public services. Outlining their role in the welfare state, it explores the policies, providers and legalities shaping the context in which public services operate. Students will study concepts of organisational change, strategy, management, leadership and funding, and engage with timely discussions around contemporary public issues such as equality, sustainability and climate change. Key features to support student learning include: * objectives at the beginning of each chapter; * case studies and examples; * end of chapter summaries; * reflective questions; * further reading recommendations and resources. Bringing together authors with expertise in politics and public policy, social policy and law, this book is essential reading for everybody studying public services.

Increasingly, environmental decision making is like playing a multidimensional game of chess. With interactions between the atmosphere, the litho-hydrosphere, and the biosphere, the game is at once a measure of complexity, uncertainty, interdisciplinary acuity, social-environmental sustainability, and social justice for all generations. As such, it demands a systemic point of view. Decision Making for a Sustainable Environment: A Systemic Approach gives readers the tools to replace the dysfunctional, symptomatic decision making that has plunged the world into environmental crises with a systemic approach that fosters social-environmental sustainability. A New Paradigm for Environmental Decision Making Based on the author's more than 45 years of research and broad, international experience, this book guides policy makers and managers to work with-rather than within-theoretical and methodological frameworks to achieve multidimensional and multilayered policy decisions. It discusses systemic thinking as a rational, viable alternative to competitive, materialistic, and symptomatic decision making. Insights, Approaches, and Examples for Leadership Organized into three parts, the book begins by describing the inviolable biophysical principles that define the limitations of human choices. The second part examines in depth why the conventional command-and-control form of decision making tends to become dysfunctional and fails. It also explains how to break the cycle of such behavior. A case study by Jessica K. La Porte explores the challenges of creating a program of environmentally sustainable decision making. The third part of the book explores what it takes to be a psychologically mature decision maker. A Peaceful Path toward Social-Environmental Sustainability for All Generations Proposing new ways of thinking and problem solving, this book provides readers with the ideas, language, approaches, and examples to move toward genuine social-environmental sustainability. It offers counsel on how to be a psychologically mature trustee of planet Earth and leave a more viable legacy for future generations.

Collaborative decision making processes are a form of communication inside organizations. Their functioning can teach lessons for the design of electronic office systems. Those processes are open ended and therefore decide themselves on their form. Like oral deliberations which cannot be modelled in advance any open ended communication process needs means for common control over the further advancement and the ending of the process.

The history of German administrative practice and its special methods of using disposals for the control of common processes shows the creation of records as based on communication needs generated by the intention of joint actions. For electronic decision making processes the purposes remain the same, but the means have to follow the effects of electronic communication on messages.

The book is a reworked English version of a thesis for the official qualification for university professorship accepted by the German University of Administrative Sciences Speyer. Germany.

This book equips students with a practical set of skills, showing how they can use philosophy's methods to analyze and discuss the philosophical and ethical issues that now form an integral part of courses in business, engineering, teaching, and health, as well as those in the humanities and social sciences. Selected case studies bring both ethical and philosophical issues to life.

"Swans, Swine, and Swindlers" addresses a core, contemporary question: What steps can we take to better anticipate and manage mega-crises, such as Haiti, Katrina, and 9/11?
This book explores the concept of "messes." A mess is a web of complex and dynamically interacting, ill-defined, and/or wicked problems; their solutions; and our conscious and unconscious assumptions, beliefs, emotions, and values. The roots of messes can be classified as "Swans" (the inability to surface and test false assumptions and mistaken beliefs), "Swine" (the inability to confront and manage greed, hubris, arrogance, and narcissism), and "Swindlers" (the inability to confront, detect, and stop unethical and corrupt behavior). Working systematically with this concept and these classifications, authors Can M. Alpaslan and Ian I. Mitroff reveal that all crises are messes; one must learn to understand and manage them as such.
They then provide tools and frameworks that readers can use to more effectively deal with the crises of today and tomorrow. Drawing on ideas from research areas as diverse as human development, philosophy, rhetoric, psychology, and high reliability organizations, this book aims to be the definitive guide for a new era in crisis management. Therefore, it is a must-have for practitioners, scholars, and students who study and deal in real-life crises.

Systems Concepts in Action: A Practitioner's Toolkit explores the application of systems ideas to investigate, evaluate, and intervene in complex and messy situations. The text serves as a field guide, with each chapter representing a method for describing and analyzing; learning about; or changing and managing a challenge or set of problems. The book is the first to cover in detail such a wide range of methods from so many different parts of the systems field. The book's Introduction gives an overview of systems thinking, its origins, and its major subfields. In addition, the introductory text to each of the book's three parts provides background information on the selected methods. Systems Concepts in Action may serve as a workbook, offering a selection of tools that readers can use immediately. The approaches presented can also be investigated more profoundly, using the recommended readings provided. While these methods are not intended to serve as "recipes," they do serve as a menu of options from which to choose. Readers are invited to combine these instruments in a creative manner in order to assemble a mix that is appropriate for their own strategic needs.

Engaging Resistance: How Ordinary People Successfully Champion Change offers an empirically based explanation that expands our understanding about the nature of resistance to organizational change and the effects of champion behavior. The text presents a new model describing how resistance occurs over time and details what change proponents can do throughout three engagement periods to effectively work with hesitant colleagues. The book's findings are illuminated by examples of six different resistance cases, embedded in the transformation sagas of two real-world organizations. A fundamental premise of this work is that resistance should not be something to avoid or squash as people work to change their organizations. In fact, resistance can be viewed as a natural, healthy part of an organic process. When engaged properly, resisters can help to improve change efforts and strengthen an organization's overall transformation.

Engaging Resistance: How Ordinary People Successfully Champion Change offers an empirically based explanation that expands our understanding about the nature of resistance to organizational change and the effects of champion behavior. The text presents a new model describing how resistance occurs over time and details what change proponents can do throughout three engagement periods to effectively work with hesitant colleagues. The book's findings are illuminated by examples of six different resistance cases, embedded in the transformation sagas of two real-world organizations. A fundamental premise of this work is that resistance should not be something to avoid or squash as people work to change their organizations. In fact, resistance can be viewed as a natural, healthy part of an organic process. When engaged properly, resisters can help to improve change efforts and strengthen an organization's overall transformation.

Together, Big Data, high-performance computing, and complex environments create unprecedented opportunities for organizations to generate game-changing insights that are based on hard data. Business Analytics: An Introduction explains how to use business analytics to sort through an ever-increasing amount of data and improve the decision-making capabilities of an organization. Covering the key areas of business analytics, the book explores the concepts, techniques, applications, and emerging trends that professionals across a wide range of industries need to be aware of. Better detection of fraud through visual analytics or better prediction of the likelihood of someone getting an infection while in the hospital are just a few examples of where analytics can play a positive role. As the field of business analytics continues to emerge rapidly, there is a need for a reliable textbook and reference on the subject. Filling this need, this book is suitable for graduate-level students and undergraduate seniors. It maintains a focus on only the key areas so the material can be covered adequately in a one-semester or one-quarter course. Each chapter includes software-generic exercises, labs, and associated answers to the exercises/labs. Author Jay Liebowitz recently had an article published in The World Financial Review. www.worldfinancialreview.com/?p=1904

A breakthrough in management thinking, "weird ideas" can

help every organization achieve a balance between sustaining performance and fostering new ideas. To succeed, you need to be both conventional "and" weird.

Hire misfits

Pursue the impractical

Find happy people and encourage them to fight

Reward failure but punish inaction

Forget your own successes

These and other counterintuitive strategies will unlock ideas you never knew you had.

Quantitative Methods for Business has been thoroughly revised and updated for this 5th edition, and continues to provide a simple and practical introduction to an area that students can find difficult. The book takes a non-threatening approach to the subject, avoiding excessive mathematics and abstract theory. It shows how to apply quantitative ideas to the real problems faced by managers.

The book includes numerous exercises and examples that help students understand the relevance of quantitative ideas to business. Assuming no previous knowledge, the text provides complete coverage for a first course in quantitative methods.

Decision-making tools are needed to support environmental management in an increasingly global economy. Addressing threats and identifying actions to mitigate those threats necessitates an understanding of the basic risk assessment paradigm and the tools of risk analysis to assess, interpret, and communicate risks. It also requires modification of the risk paradigm itself to incorporate a complex array of quantitative and qualitative information that shapes the unique political and ecological challenges of different countries and regions around the world. This book builds a foundation to characterize and assess a broad range of human and ecological stressors, and risk management approaches to address those stressors, using chemical risk assessment methods and multi-criteria decision analysis tools. Chapters discuss the current state-of-knowledge with regard to emerging stressors and risk management, focusing on the adequacy of available systematic, quantitative tools to guide vulnerability and threat assessments, evaluate the consequences of different events and responses, and support decision-making. This book opens a dialogue on aspects of risk assessment and decision analysis that apply to real-time (immediate) and deliberative (long-term) risk management processes.

This book develops a whole strategy for decision-making, with the full participation of the decision-maker and utilizing continuous feedback. It introduces the use of the very well-known and proven methodology, linear programming, but specially adapted for this purpose. For this, it incorporates a method to include subjective concepts, as well as the possibility of working with many different and even contradictory objectives. The book is liberally populated with diverse case studies to illustrate the concepts. This practical guide will be of interest to anyone undertaking analysis and decision-making, on both simple and complex projects, and who is looking for a strategy to organize, classify, and evaluate the large amount of information required to make an informed decision. The strategy includes methods to analyze the results and extract conclusions from them.

An economy low in carbon and high in life satisfaction will require thousands, if not millions of exceptional leaders. This book is the first to bring together sustainability knowledge with the leadership skills and tools to help you become one of those leaders. In it you will find everything you need to get started straight away, and to grow your effectiveness, even in a world that remains perversely intent on the opposite. Whether you are new to the whole idea of sustainability, or reasonably well informed but not entirely confident about what to do for the best, this guide will help you 'do' sustainability. Free of checklists and policy recommendations, the focus is on you, and on developing your capacity to identify the right thing to do wherever you are and whatever your circumstances. This is essential reading for those in or aspiring to sustainability-literate leadership, and a must for all those teaching leadership and management.

Project teams are the rule, rather than the exception, in today's organizations. But, thanks to the pressure of performance goals, conflicting agendas, and political jockeying, few teams make consistently superior decisions. In "Moving Out of the Box: Tools for Team Decision Making" author Jana M. Kemp, an authority on team decision making, saves the day by offering tested methods and tools that teams and leaders can use to ratchet up their performance level.
The book argues that making good decisions involves expansive group conversation that leads to sound conclusions and swift execution. This sounds simple, but in many organizations, making a decision and seeing it through can become an exercise in frustration for managers and employees alike. At one end of the spectrum are "command-and-control" decisions, proclaimed from on-high and implemented through the ranks without input or buy-in from those affected by the decision. This approach can lead to resentment and backlash. At the other end are purely collaborative, consensus-driven decisions that often lead to inoffensive, weak choices and sub-par results.
"Moving Out of the Box" shows that there is a time for consensus, a time for command-and-control, and a time to integrate both approaches. Providing examples of successes and failures, the text identifies five decision-making profiles--antisurvival, boxed-in, neutral, engaged enthusiasm, extreme excitement--to help you position yourself in relation to your teammates, facilitate discussion, and steer your group toward the most effective end point. The text includes scenarios, exercises, quizzes, sample questions, and other conversation starters. And, the book ends with a blueprint for putting decisions into action.

Why do so many world-changing insights come from people with little or no related experience? Charles Darwin was a geologist when he proposed the theory of evolution. And it was an astronomer who finally explained what happened to the dinosaurs. Frans Johansson's The Medici Effect shows how breakthrough ideas most often occur when we bring concepts from one field into a new, unfamiliar territory and offers examples of how we can turn the ideas we discover into path-breaking innovations. Clayton M. Christensen, bestselling author of The Innovator's Dilemma, has described The Medici Effect as "one of the most insightful books about managing innovation I have ever read. Its assertion that breakthrough principles of creativity occur at novel intersections is an enduring principle of creativity that should guide innovators in every field." Now with a new preface and a discussion guide, and a foreword by Harvard Business School professor Teresa Amabile, The Medici Effect is a timeless classic that will help you reach your innovative peak.

"The Great Game of Business" started a business revolution by introducing the world to open-book management, a new way of running a business that created unprecedented profit and employee engagement.
The revised and updated edition of "The Great Game of Business" lays out an entirely different way of running a company. It wasn't dreamed up in an executive think tank or an Ivy League business school or around the conference table by big-time consultants. It was forged on the factory floors of the heartland by ordinary folks hoping to figure out how to save their jobs when their parent company, International Harvester, went down the tubes.
What these workers created was a revolutionary approach to management that has proven itself in every industry around the world for the past thirty years--an approach that is perhaps the last, best hope for reviving the American Dream.

This book constitutes the refereed proceedings of the 10th International Conference on Business Information Systems, BIS 2007, held in Poznan, Poland in April 2007. Among the issues addressed in the 49 revised full papers presented together with one keynote lecture are business process management, Web services, ontologies, information retrieval, system design, agents and mobile applications, decision support, social issues, specific MIS issues.

Who makes the important decisions in your organization? Strategy, product development, budgeting, compensation--such key decisions typically are made by company leaders. That's what bosses are for, right? But maybe the boss isn't the best person to make the call. That's the conclusion Dennis Bakke came to, and he used it to build AES into a Fortune 200 global power company with 27,000 people in 27 countries. He used it again to create Imagine Schools, the largest non-profit charter-school network in the U.S. As a student at Harvard Business School, Bakke made hundreds of decisions using the case-study method. He realized two things: decision-making is the best way to develop people; and that shouldn't stop at business school. So Bakke spread decision-making throughout his organizations, fully engaging people at all levels. Today, Bakke has given thousands of people the freedom and responsibility to make decisions that matter. In The Decision Maker, a leadership fable loosely based on Bakke's experience, the New York Times bestselling author shows us how giving decisions to the people closest to the action can transform any organization. The idea is simple. The results are powerful. When leaders put real control into the hands of their people, they tap incalculable potential. The Decision Maker, destined to be a business classic, holds the key to unlocking the potential of every person in your organization.

Games, or contexts of strategic interaction, pervade and suffuse our lives and the lives of all organisms. How are we to make sense of and cope with such situations? How should an agent play? When will and when won't cooperation arise and be maintained? Using examples and a careful digestion of the literature, Agents, Games, and Evolution: Strategies at Work and Play addresses these encompassing themes throughout, and is organized into four parts: Part I introduces classical game theory and strategy selection. It compares ideally rational and the "naturalist" approach used by this book, which focuses on how actual agents chose their strategies, and the effects of these strategies on model systems. Part II explores a number of basic games, using models in which agents have fixed strategies. This section draws heavily on the substantial literature associated with the relevant application areas in the social sciences. Part III reviews core results and applications of agent-based models in which strategic interaction is present and for which design issues have genuine practical import. This section draws heavily on the substantial literature associated with the application area to hand. Part IV addresses miscellaneous topics in strategic interaction, including lying in negotiations, reasoning by backward induction, and evolutionary models. Modeled after the authors' Agents, Games, and Evolution course at the University of Pennsylvania, this book keeps mathematics to a minimum, focusing on computational strategies and useful methods for dealing with a variety of situations.

This book constitutes the refereed proceedings of UNISCON 2008 held in Klagenfurt, Austria, during April 22-25, 2008.

UNISCON combines the ECOMO workshop series and the ISTA conference series. The 19 papers dealing with conceptual modeling, model-driven software development and information systems applications represent a 30% selection from the original set of submissions.

They are completed by two keynote lectures and 35 papers from internationally renowned researchers, invited in honor of Heinrich C. Mayr, whose 60th birthday is also celebrated at this event, that he originally created.

BIS 2008 was the 11th in a series of international conferences on Business - formation Systems. The conference took place in Innsbruck which means that after Klagenfurt it was the second Austrian BIS edition. The BIS conference series from its veryroots has been recognized by professionalsas a forum for the exchangeand disseminationof topicalresearchin the development,implemen- tion, application and improvement of computer systems for business processes. The theme of this conference was"Business Processes and Social Contexts- Reaching Beyond the Enterprise."The material collected in this volume covers research trends as well as current achievements and cutting-edge developments in the area of modern business information systems. A set of 41 papers were - lectedforthepresentationduringthemaineventandgroupedaroundconference topics: Business Process Management, Service Discovery and Composition, - tologies, Information Retrieval, Interoperability, Mobility and Contexts, Ent- prise Resource Planning, Wikis and Folksonomies, Rules and Semantic Queries. The Program Committee consisted of more than 80 members that carefully evaluated all the submitted papers. This year they were supported by an Easy- Chair review system, and again, we observed an increase in the quality of the reviews. This not only raised the quality of the conference but also positively a?ected the work of the authors. The regular program was complemented by the outstanding keynote spe- ers. We are proud that BIS 2008 hosted Alistair Barros (SAP, Australia), Hans Ulrich Buhl (University of Augsburg, Germany), Fabio Ciravegna (University of She?eld, UK), John Davies (BT, UK), and Frank Leymann (University of Stuttgart, Germany).

Increasingly India, with its expertise in communication technology, is becoming the "global back office" to international supply chains. Many international companies (and examples are legion, but a few examples are IBM, Sony, Exxon/Mobil, etc.) have employed Indian resources to help them with their data, their computerized decision support and their knowledge management. With large corporations opening the path to India, it has allowed a substantial communications and decision-support infrastructure to develop in a number of Indian cities. Therefore, opportunities have emerged for both large and small enterprises in the global market place to utilize these developing Indian resources.

DECISION SUPPORT FOR GLOBAL ENTERPRISES is a volume of a mixture of peer-reviewed and invited papers. The volume will have two primary goals: (1) Stimulate creative and thoughtful discussion between academic research leaders and the practitioner information systems community that will improve both the research and practice in the area. (2) Increase the awareness of the problems and challenges faced by global enterprises that can be met with innovative computerized decision support systems. In addition to the positive aspects, the limitations of these systems and technologies are also explored. Emphasized in the book will be research on the following topics: (1) the emerging enterprise decision making processes and technologies; (2) decision making in uncertain, rapidly changing conditions; (3) the changing infrastructure in organizations and society; (4) the expanding role of web technologies; and (5) emerging theories and practices for managing knowledge and in making decisions.