In practical management, a policy maker often has to make a choice from among various alternatives. Quite often, there are several conflicting criteria to take into account. In addition, some criteria are non-numeric: they can only be expressed as `more' or `less'. The QUALIFLEX method for multicriteria analysis has been developed by the Netherlands Economic Institute to handle such problems. It is designed for use at all levels of decision making, both in the public and private sector. QUALIFLEX has the following features: simultaneous use of qualitative and quantitative data; full flexibility with regard to alternatives and criteria; scores in their own, natural measures; different weighting options for the criteria; sensitivity analysis of the relative weights of the criteria; the result is an optimal ranking of the alternatives. GBP/LISTGBP The Decision Support System QUALIFLEX 2.3 is a fully revised version of the program Micro-Qualiflex. The main improvements are: now user friendly and menu driven; graphical presentation; reversibility and data editing; optional input from (dBase) files.

An insight into the latest results from the world of operations research - a wide-ranging field, as is shown by the book's 24 sections, corresponding to the conference program itself. Although problems of a primarily methodological nature are discussed, the emphasis is placed firmly on practical subjects, such as reports from the fields of healthcare, environmental protection, logistics and traffic engineering. This selection also clearly illustrates the extent to which OR is spreading into and already interwoven in other scientific disciplines.

Envision this scenario: An industrial manufacturer is breaking itself in three, and its board chair asks you, the chief financial officer, to step up to the helm of one of the spin-offs. You will take charge of everything, from plant operations and product marketing to human resources and governance practices. Are you ready to lead? In The Leader's Checklist, 10th Anniversary Edition: 16 Mission-Critical Principles, world-renowned leadership expert and Wharton professor Michael Useem shows you how to lead through any challenge-and shares how ITT's Denise Ramos did just that when she encountered this situation. In this illuminating guide, Useem offers a Leader's Checklist that will help you develop your ability to make good and timely decisions in unpredictable and stressful environments-for those moments when leadership really matters. To illustrate the principles, Useem examines where leaders go right-and wrong. He looks at:How Ramos, the former CEO of ITT, turned around the once-struggling enterprise; How AIG's tone-deaf response to the tumultuous events of the global financial crisis left the company vulnerable to one of the greatest corporate collapses in business history; andHow Virginia Rometty, the former executive chair of IBM, acquired and integrated a cloud-computing company to help turn around IBM's fortunes. Based on Useem's own research experience and an array of leadership investigators, thinkers, and practitioners, The Leader's Checklist offers actionable insights you can put into practice as a leader today.

A well-crafted business plan generates enthusiasm for your idea and boosts your odds of success--whether you're proposing a new initiative within your organization or starting an entirely new company. Creating Business Plans quickly walks you through the basics. You'll learn to: * Present your idea clearly * Develop sound financial plans * Project risks--and rewards * Anticipate and address your audience's concerns Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.

In this contributed volume, issues of what counts as evidence of risk are discussed. The authors show that value judgements enter into expert and non-expert characterization of evidence of risk, but they deny that this means that no choice about risk management is better than another, and demonstrate the possibility and importance of objectively grounded risk assessment.

Momentum is your greatest ally - with it you can do anything, without it you will stall. As CEO you hate surprises, especially the kind that undermines momentum - yours or the organization you lead. Every CEO's journey is unique. However, there exists a very predictable, but previously unknown pattern: the CEO life cycle. The Four Dilemmas of the CEO outlines the common challenges that every CEO will face during their tenure, irrespective of geography or industry. Once understood, action can be taken to break through these glass ceilings that cause CEOs to get stuck in the business, while their mandate for working on the business is continually diverted. Framed within the life cycle of a CEO, the Four Dilemmas are: 1. You're in charge of everything, but cannot completely trust anything. 2. You know that today's executive cannot deliver tomorrow's results. 3. How do you engage the full capability of your executive on the business when their reputations were earned working in the business? 4. At what point does the price of remaining personally relevant outweigh your other options? In the first book to focus on the life cycle of a CEO, the authors draw on decades of international experience, both as former CEOs and trusted advisers, to show every executive how to recognize and anticipate the individual dilemmas, master them, and accelerate through them.

"Stafford Beer is undoubtedly among the world's most provocative, creative, and profound thinkers on the subject of management, and he records his thinking with a flair that is unmatched. His writing is as much art as it is science. He is the most viable system I know." Dr Russell L Ackoff, The Institute for Interactive Management, Pennsylvania, USA. "If . anyone can make it Operations Research] understandably readable and positively interesting it is Stafford Beer . everyone in management . should be grateful to him for using clear and at times elegant English and . even elegant diagrams." The Economist This is the second edition of a book which has already become a management 'standard' both in universities and on the bookshelves of managers and their advisers. Brain of the Firm develops an account of the firm based upon insights derived from the study of the human nervous system, and is a basic text from the author's theory of viable systems. Despite the neurophysiology, the book is written for managers to understand. The companion volume to this book is The Heart of Enterprise, which is intended to support and complement this text. "Stafford Beer's works represent required reading for everyone who believes that a capacity for rigorous thinking is an essential attribute of today's successful managers and administrators. Brain of the Firm shows a first-rate intellect at work and provides concepts, models and inspiration for both practitioners and teachers." Sir Douglas Hague, CBE

Crisis Leadership examines the challenges faced by leaders at each stage of the crisis 'lifecycle', and offers a unique insight into the lessons learned by people in the most challenging of situations. Anyone in a leadership position is only too aware that we live in uncertain times: disaster can strike any business, at any time, and usually without warning. Public institutions, too, face a range of threats - from global recession, resurgent terrorism and a stream of appalling natural disasters. For leaders in such organisations, these crisis situations can present both opportunities and threats. How they lead through such challenging times will propel their careers to new heights - or destroy them completely. Crisis Leadership examines the challenges faced by leaders at each stage of the crisis 'lifecycle', from the instant they learn of the crisis, through to moments of critical decision-making and the final tumultuous days. Tim Johnson offers a unique insight into the lessons learned by people in the most challenging of situations. Blended with operational guidance from the author's extensive experience in crisis management, Crisis Leadership provides an overview of the crisis 'lifecycle', to ensure that readers will come away from this book with a deeper appreciation of the critical nature of each key stage and the leadership challenges they bring - from the first signs of an emerging crisis to dealing with the long-term consequences they can create.

Why do so many world-changing insights come from people with little or no related experience? Charles Darwin was a geologist when he proposed the theory of evolution. And it was an astronomer who finally explained what happened to the dinosaurs. Frans Johansson's The Medici Effect shows how breakthrough ideas most often occur when we bring concepts from one field into a new, unfamiliar territory and offers examples of how we can turn the ideas we discover into path-breaking innovations. Clayton M. Christensen, bestselling author of The Innovator's Dilemma, has described The Medici Effect as "one of the most insightful books about managing innovation I have ever read. Its assertion that breakthrough principles of creativity occur at novel intersections is an enduring principle of creativity that should guide innovators in every field." Now with a new preface and a discussion guide, and a foreword by Harvard Business School professor Teresa Amabile, The Medici Effect is a timeless classic that will help you reach your innovative peak.

It is not easy to summarize -even in a volume -the results of a scientific study con ducted by circa 30 researchers, in four different research institutions, though cooperating between them and jointly with the International Institute for Applied Systems Analysis, but working part-time, sponsored not only by IIASA's national currency funds, but also by several other research grants in Poland. The aims of this cooperative study were de fined broadly by its title Theory, Software and Testing Examples for Decision Support Systems. The focusing theme was the methodology of decision analysis and support related to the principle of reference point optimization (developed by the editors of this volume and called also variously: aspiration-led decision support, quasi-satisfying framework of rationality, DIDAS methodology etc. ). This focusing theme motivated extensive theoretical research - from basic methodological issues of decision analysis, through various results in mathematical programming (in the fields of large scale and stochastic optimization, nondifferentiable optimization, cooperative game theory) mo tivated and needed because of this theme, through methodological issues related to software development to issues resulting from testing and applications. We could not include in this volume all papers -theoretical, methodological, appiied, software manu als and documentation -written during this cooperative study."

Bernard ROY Professor, University of Paris-Dauphine Director of LAMSADE 11 is not unusual for a dozen or so loosely related working papers to be published in book form as the natural outgrowth of a scientific gathering. Although many a volu- me of collected papers has come into point in this way, the homogeneity of the arti- cles included will often be more apparent than real. As the reader will quickly ob- serve, such is not the case with the present volume. As one can judge from its ti- tle, 1t is in fact an outcome of an ed~torial project by J. Kacprzyk and M. Roubens. T~ey asked contributing authors to submit recent works which would examine. within a non-traditional theoretical framework, preference analysis and preference modeliing 1n a fuzzy context oriented towards decision aid. The articles by J.P. Ooignon, B. Monjardet, T. Tanino and Ph. Vincke empnasize the analysis of oreference structures, mainly in the presence of incomparability. In- transitivlty, thresholds and, more generally, inaccurate determination. Considera- ble attention is devoted to the analysis of efficient and non-dominated (in Pareto's sense of the term) decisions in the four papers presented by S. Ovchinnikov and M.

The completion of this thesis gives me feelings of satisfaction and thankfulness. Satisfaction because its results appear to be worthwile and relevant, and thankfulness towards so many persons who contributed to the progress of the work. The project "Analysis of multilevel decisions" was granted by the common research pool of Tilburg University and Eindhoven University of Techno- logy (Samenwerkingsorgaan Brabantse Universiteiten). During the 4-year lead time, the Department of Econometrics of Tilburg University provided not only a single room but also a pleasant and inspiring environment, for which I am very grateful. The research itself, particularly the inevitable scientific struggles, was perfectly coached by my promotors, Prof. Dr. P.A. Verheyen and Prof. Dr. J.F. Benders. I cannot give even the slightest description of the unique way in which they managed to do this. In all criticism they succeeded to maintain a positive, and thus stimulating, working atmosphere. The work also benefited from the suggestions gi ven by Prof. Dr. Th.M.A. Bemelmans, Prof. Dr. J.P.C. Kleijnen, Prof. Dr. P.H.M. Ruys and Prof. Dr. A. Schrijver. Furthermore I am indebted to Dr. Adam Wofniak (Warsaw University of Technology), who made me participate in his multi- level experience and critically commented on an earlier draft of the thesis.

Dive inside this textbook for an accessible guide to the discipline of public services. Perfect for students, it offers a comprehensive account of core public service topics and explains the fundamental elements of working in the public services. Outlining their role in the welfare state, it explores the policies, providers and legalities shaping the context in which public services operate. Students will study concepts of organisational change, strategy, management, leadership and funding, and engage with timely discussions around contemporary public issues such as equality, sustainability and climate change. Key features to support student learning include: * objectives at the beginning of each chapter; * case studies and examples; * end of chapter summaries; * reflective questions; * further reading recommendations and resources. Bringing together authors with expertise in politics and public policy, social policy and law, this book is essential reading for everybody studying public services.

NGO managers in the developing world play a crucial role in reaching diverse high-risk groups. Yet to date there has been no empirical study of what makes these managers effective. Here Farhad Analoui and Shehnaz Kazi present the first qualitative, empirical insights into this key question. Focusing specifically on managers of HIV/AIDS NGOs in India - one of the world's largest developing nations - this book considers how such managers are perceived by outsiders, how their work is or could be influenced by government-level intervention or international-policy-level drivers such as the UN Sustainable Development Goals, and how such managers perceive issues that influence their ability to manage their organisations effectively. Through individual, collective, and focus-group interviews with managers and staff at four NGOs, the authors build a startlingly rich picture of aid workers' and managers' fears and hopes. From this data, the authors confirm eight parameters of effectiveness, three interrelated contextual factors, and discover a culturally adjusted new framework for analysis of the NGO managers behaviour at work. For its wealth of qualitative empirical data with broad-ranging implications for all developing countries, Managing NGOs in the Developing World is a must-read for researchers, students, and practitioners interested in the intersections between human resource management, international development, and sustainable development.

This monograph is intended for an advanced undergraduate or graduate course of engineering and management science. as well as for persons in business. industry. military or in any field. who want an introductory and a capsule look into the methods of group decision making under multiple criteria. This is a sequel to our previous works entitled "Multiple Objective Decision Making--Methods and Applications (No. 164 of the Lecture Notes). and "Multiple Attribute Decision Making--Methods and Applications (No. 186 of the Lecture Notes). Moving from a single decision maker (the consideration of Lecture Notes 164 and 186) to a multiple decision maker setting introduces a great deal of complexity into the analysis. The problem is no longer the selection of the most preferred alternative among the nondominated solutions according to one individual's (single decision maker's) preference structure. The analysis is extended to account for the conflicts among different interest groups who have different objectives. goals. and so forth. Group decision making under multiple criteria includes such diverse and interconnected fields as preference analysis. utility theory. social choice theory. committee decision theory. theory of voting. game theory. expert evaluation analysis. aggregation of qualitative factors. economic equilibrium theory. etc; these are simplified and systematically classified for beginners. This work is to provide readers with a capsule look into the existing methods. their characteristics. and applicability in the complexity of group decision making.

Much of the work in this volume was supported by the National Science Foundation under Grant SES82-05112 from the Program in History and Philosophy of Science and the Division of Policy Research and Analysis. (Any opinions, findings, conclusions, or recommendations expressed in this publication are those of the author and do not necessarily reflect the views of the National Science Foundation. ) Several of these essays were written because of the impetus afforded by speaking invitations. An earlier version of Chapter 3 was presented in Berkeley in January 1983 at a Principal Investi gators' Conference sponsored by the National Science Foundation, Division of Policy Research and Analysis, Technology Assessment and Risk Assessment Group. In May 1982, an earlier version of Chapter 5 was presented at the meeting of the Society for Philos ophy and Technology, held in conjunction with the American Philosophical Association meeting, Western Division, in Columbus, Ohio. Finally, earlier versions of Chapter 6 were presented in Boston in December 1981 at the Boston Colloquium for the Philosophy of Science, as well as at the University of Delaware in January 1982 and at the Biennial Meeting of the Philosophy of Science Association held in Philadelphia in October 1982. An earlier version of this same chapter was published in Philosophy of Science Association 82, volume 1, ed. T. Nickles, Philosophy of Science Association, East Lansing, Michigan, 1982. A number of people have helped to make this book better than it might have been."

The Fourth International MCDM Conference follows a tradition that began with an exploratory gathering at the University of South Carolina in 1973. The First International Conference was held in Jouy-en-Josas in 1975. The second and third were held in Buffalo (1977) and KOnigswinter (1979). We are grateful to the Office of Naval Research for years of advice and funding, and to Springer-Verlag for providing a widely dispersed series of proceedings volumes. In the case of the Delaware Conference we gratefully acknowledge new support from the corporate sector, coordinated by the University of Delaware's Development Office. Now that I have attended to the formal recognitions, I wish to place my recollection of the human side of the conference into the record. This is justi fiable because multiple criteria problem solving has been nurtured by a close-knit group of people whose interactions are not fully captured by the standard journal format. This was the conference in which an animated discussion between Dave, Bell and Paul Schoemaker caused Mathilde Stephenson to stand up and say, "Don't stop it; this is the best part of the conference. " Another sort of moment occurred when Lucas Pun was asked to explain a certain Chinese character in one of his transpar encies. He replied, "No alcohol allowed. " From Erick Duesing, speaking with an historical perspective, we had the insight that multiple criteria methods lan guished because "McCarthyism had made planning suspect."

Good leaders walk a tightrope between doing and daring - often in the glare of the public spotlight. In Leadership in the Headlines, Andrew Hill, the award-winning Management Editor of the Financial Times, shares his insider insights into the who's and how's of effective leadership. Packed with practical lessons, this book divides the best of Andrew's wry and insightful columns into eight 'acts' of leadership, with new commentary enhancing each one. Whether you're new to Andrew Hill's columns or a loyal reader, you'll gain fresh perspectives on the tough job of leading and take away tips about how to refine your own management skills.

A surprisingly simple approach to help everyday people become everyday innovators. The pressure to generate big ideas can feel overwhelming. We know that bold innovations are critical in these disruptive and competitive times, but when it comes to breakthrough thinking, we often freeze up. Instead of shooting for a $10-billion payday or a Nobel Prize, the most prolific innovators focus on Big Little Breakthroughs-small creative acts that unlock massive rewards over time. By cultivating daily micro-innovations, individuals and organizations are better equipped to tackle tough challenges and seize transformational opportunities. How did a convicted drug dealer launch and scale a massively successful fitness company? What core mindset drove LEGO to become the largest toy company in the world? How did a Pakistani couple challenge the global athletic shoe industry? What simple habits led Lady Gaga, Banksy, and Lin-Manuel Miranda to their remarkable success? Big Little Breakthroughs isn't just for propeller-head inventors, fancy-pants CEOs, or hoodie-donning tech billionaires. Rather, it's a surpassingly simple system to help everyday people become everyday innovators.

"Libby and Detrick have compiled their extensive knowledge of the real issues that face our nonprofit sector to help students glean important lessons from each case. It is refreshing to have such a tool to assist in the education of our future nonprofit leaders." -Emma A. Powell, Western Michigan University Case Studies in Nonprofit Management by Pat Libby and Laura Deitrick consists of original cases that are designed to teach students how to think critically, hone their decision-making skills, and learn to apply leadership and management principles that are essential for any nonprofit professional. These case studies illustrate the multifaceted nature of the nonprofit management sector and bring concepts like nonprofit leadership, risk management, advocacy, and grant making to life.