A prevalent system in large corporations for quite some time, Computerized Maintenance Management System (CMMS) is now penetrating moderate to small corporations on an international level. These corporations need an efficient method to implement this effective but complicated system. However, most of the texts currently available are written by theorists and involve complex approaches. In CMMS: A Timesaving Implementation Process, a practitioner-turned-consultant presents his field-proven, practical approach that can dramatically reduce the amount of time and cost needed to implement and maintain CMMS in any corporation.

The book presents a comprehensive template process that can be used in order to implement and maintain CMMS in any business, industry, or facility, thus dramatically reducing the amount of time and the cost needed to implement the process. The text sets up a solid foundation, then moves into the nuts and bolts of the development of the program itself in a smooth, logical format. It provides guidelines for installing quality checkpoints and outlines best practices for common maintenance management functions. The time saved by implementing the procedures and processes outlined here will make the investment in an enterprise level system a safer investment and will guarantee the achievement of benefits that would otherwise be missed.

How to use industry standards to create complete, consistent, and accurate equipment inventories

The National Institute of Science and Technology estimates that the loss of information between the construction of buildings and their operation and maintenance costs facility owners $15.8 billion every year. This phenomenal loss is caused by inconsistent standards for capturing information about facilities and their equipment.

In Equipment Inventories for "Owners and Facility Managers," Robert Keady draws on his twenty+ years of experience in facility management and his intimate knowledge of CSI classification systems and standards to tackle this problem head-on. Using standards already in use in the AEC industry, he provides the road map for capturing everything owners and facility managers need to know to operate and maintain any facility.

This comprehensive, step-by-step guide: Explains the different types of equipment inventories and why they are importantIdentifies and describes the types of information that should be captured in an equipment inventoryDescribes and compares the different industry standards (CSI OmniClass(TM) and UniFormat(TM); COBie; and SPie) that can be used for equipment inventoriesProvides best practices for identifying and tagging equipmentWalks through the equipment inventory process with real-world examples and best practicesProvides the tools for conducting the equipment inventory--tables of all the possible information and data that need to be collected, and fifty maps of workflows that can be used to capture that data immediately

This book covers the entire planning process educators must employ to adequately administer the planning process for a new or renovated school building. The structure of the book is to follow a sequential planning process for a new school building or renovation project from the beginning of a need for a new school to the final evaluation of the planning product and planning process. In addition to complete chapters describing each planning process, there are auxiliary chapters devoted to topics important to the planning process such as Green Schools, Critical Issues, and Safe Buildings. A unique chapter is the last one dealing with Problem-Based Learning. In this chapter problems from actual experience in the field are presented to students for consideration and discussion.

Provides the reader with a concise yet informative description of all the various forms of maintenance. Highlights the important elements of each of the various forms of maintenance and how to go about organizing those elements in his plant or facility. Offers the reader with the tools needed to integrate initiatives leading to improved reliability with each kind of maintenance. Provides the reader with tools needed to enhance effectiveness and efficiency in each kind of maintenance. Gives both new and more experienced plant and shop personnel with a tool they can use to develop a consistent understanding of maintenance excellence so they can identify common goals and consistent objectives. Includes forms and formats that can be used for the following: Job Delay Survey, Accountability-Responsibility Matrix, Role Description, Project Control Document, and Work Scoping Form. This book provides an introduction to the concept of "excellence" in the several forms of maintenance used during the life of any system or facility. Unlike most books that tend to focus on just one of the areas of maintenance, this book looks at all the distinct forms of maintenance including: Routine Maintenance, Turnaround Maintenance, Program Maintenance, Project (Maintenance) Management, Reliability in Maintenance, Predictive and Preventive Maintenance, and Precision Maintenance. Rather than simply focusing on "how to get the work done", this concise resource focuses on Maintenance Excellence and meeting its objectives more effectively and more efficiently. Uniquely designed for busy people who want and need to learn more about maintenance excellence but have a limited amount of time to do so, each chapter is designed to provide a stand-alone learning opportunity for individuals who have an opportunity to pick the book up over lunch or whenever the opportunity arises. Additionally, it emphasizes the part that effective and efficient maintenance plays in achieving good reliability so it provides an excellent companion for The Little Black Book of Reliability Management which was designed to be used in the same manner. This set of books is intended to provide the young professionals working in this area with a quick introduction to all the subjects they will need to learn. It is also intended for more senior managers and executives who are not experts in either maintenance or reliability, but need to be conversant with its elements. Introduction Defining Maintenance Excellence What Make a Work Management Process Work? Operating in Different Time Frames The Routine Maintenance Process The Turnaround Process The Program Management Process The Project Process The Reliability Process Reliability-Centered Maintenance Predictive Maintenance Preventative Maintenance Precision Maintenance Operators Role in Maintenance Excellence Maintenance Measures Appendix References for Further Reading

Reliability Centered Maintenance - Reengineered: Practical Optimization of the RCM Process with RCM-R (R) provides an optimized approach to a well-established and highly successful method used for determining failure management policies for physical assets. It makes the original method that was developed to enhance flight safety far more useful in a broad range of industries where asset criticality ranges from high to low. RCM-R (R) is focused on the science of failures and what must be done to enable long-term sustainably reliable operations. If used correctly, RCM-R (R) is the first step in delivering fewer breakdowns, more productive capacity, lower costs, safer operations and improved environmental performance. Maintenance has a huge impact on most businesses whether its presence is felt or not. RCM-R (R) ensures that the right work is done to guarantee there are as few nasty surprises as possible that can harm the business in any way. RCM-R (R) was developed to leverage on RCM's original success at delivering that effectiveness while addressing the concerns of the industrial market. RCM-R (R) addresses the RCM method and shortfalls in its application -- It modifies the method to consider asset and even failure mode criticality so that rigor is applied only where it is truly needed. It removes (within reason) the sources of concern about RCM being overly rigorous and too labor intensive without compromising on its ability to deliver a tailored failure management program for physical assets sensitive to their operational context and application. RCM-R (R) also provides its practitioners with standard based guidance for determining meaningful failure modes and causes facilitating their analysis for optimum outcome. Includes extensive review of the well proven RCM method and what is needed to make it successful in the industrial environment Links important elements of the RCM method with relevant International Standards for risk management and failure management Enhances RCM with increased emphasis on statistical analysis, bringing it squarely into the realm of Evidence Based Asset Management Includes extensive, experience based advice on implementing and sustaining RCM based failure management programs

The book reviews existing research on the challenges of voice and silence in organizations. After a major disaster, when investigators are piecing together the story of what happened, a striking fact often emerges: before disaster struck, some people in the organization involved were aware of dangerous conditions that had the potential to escalate to a critical level. But for a variety of reasons, this crucial information did not reach decision-makers. So, the organization moved ever closer to catastrophe, effectively unaware of the possible threat-despite the fact that some of its employees could see it coming. What is the problem with communication about risk in an organization, and why does this problem exist? What stops people in organizations or project teams from freely reporting and discussing critical risks? This book seeks to answer these questions, starting from a deep analysis of 20 disasters where the concealment of risks played a major part. These case studies are drawn from around the world and span a range of industries: civil nuclear power, coal, oil and gas production, hydropower energy, metals and mining, space exploration, transport, finance, retail manufacturing and even the response of governments to wars, famines and epidemics. Together, case studies give an insight into why people hesitate to report risks-and even when they do, why their superiors often prefer to ignore the news. The book reviews existing research on the challenges of voice and silence in organizations. This helps to explain more generally why people dread passing on bad news to others-and why in the workplace they prefer to keep quiet about unpleasant facts or potential risks when they are talking to superiors and colleagues. The discussion section of the book includes important examples of concealment within the Chinese state hierarchy as well as by leading epidemiologists and governments in the West during the novel coronavirus outbreak in Wuhan in 2019-2020. The full picture of the very early stage of the COVID-19 pandemic remains unclear, and further research is obviously needed to better understand what motivated some municipal, provincial and national officials in China as well as Western counterparts to obfuscate facts in their internal communications about many issues associated with the outbreak.

Easily identify and fulfill the federal environmental requirements for your construction and development projects with this guidebook. You'll find seven self-audit checklists in this book, originally published by EPA in 2005, to help you evaluate your compliance status through all three stages of your project_pre-bid, pre-construction, and construction_and a sample construction stormwater pollution prevention plan.

This new edition of A Guide to Energy Management in Buildings begins by asking why we need to control energy use in buildings and proceeds to discuss how the energy consumption of a building can be assessed or estimated through an energy audit. It then details a range of interventions to reduce energy use and outlines methods of assessing the cost-effectiveness of such measures. Topics covered include: where and how energy is used in buildings energy audits measuring and monitoring energy use techniques for reducing energy use in buildings legislative issues. And new in this edition: the cooling of buildings fuel costs and smart metering and education and professional recognition. It provides a template for instigating the energy-management process within an organization, as well as guidance on management issues such as employee motivation, and gives practical details on how to carry the process through. This book should appeal to building and facilities managers and also to students of energy management modules in FE and HE courses.

Facilities Management (FM) and Corporate Real Estate Management (CREM) are two closely related and relatively new management disciplines with developing international professions and increasing academic attention. Both disciplines have from the outset a strong focus on controlling and reducing cost for real estate, facilities and related services. In recent years there has been a change towards putting more focus on how FM/CREM can add value to the organisation. This book is driven by the need to develop a widely accepted and easily applicable conceptual framework of adding value by FM and CREM. It presents the state of the art of theoretical knowledge and empirical evidence about the impact of buildings and facilities on 12 value parameters and how to manage and measure these values. The findings are connected to a new Value Adding Management model. The book is research based with a focus on guidance to practice. It offers a transdisciplinary approach, integrating academic knowledge from a variety of different fields with practical experience. It also includes 12 interviews with practitioners, shedding light as to how they manage adding value in practice. This is a much needed resource for practitioners, researchers and teachers from the field of FM and CREM, as well as students at both undergraduate and postgraduate level.

Written for anyone who is considering implementing or currently using TPM or looking for ways of improving their current process, the second edition focuses on the financial approach to the subject-a methodology that produces quantifiable results allowing a TPM program to be sustainable. Completely revised and updated, this classic reference is the most flexible and comprehensive approach documented to date. Additionally, it offers a significant amount of new material, such as: 1. Various case studies that show how to explain the value of OEE to everyone in the organization from the senior executive to the shop floor personnel. 2. OEE discussions showing how to dollarize results and present the financial terms to executive financial personnel. 3. A clarification of the goals and objectives of TPM, allowing TPM Champions to clearly present a TPM business case to their organizations.4. The pitfalls that may be encountered during TPM implementation and how to avoid or correct these problems.

Marcus Warren's book provides a broad coverage of economic theory, analysis and policy relevant to most undergraduate students studying economics as part of their degree. Specifically it is designed for students studying for property and business related courses and is a vital purchase for all first year students and some second year students involved in these disciplines. It is also relevant for accountancy, business and marketing students studying economics as one or two of their modules. The main feature of this book is the inclusion of an application for students on property surveying courses, building surveying courses and rural land management students as well as some pure business examples for the business students. These applications will cover the main markets for this book at the end of each theory section. The text is clear, concise and includes real life examples and case studies to back up the theory presented. It is global in its appeal, especially relevant for the UK, Europe and the Commonwealth.

This guide to green 'retro-fitting' for corporate real estate, facility managers and occupiers struggling to reduce their building's carbon footprint will help in the planning and management of a sustainable refurbishment programme.

Facilities managers have a key role in improving and maintaining a building's sustainability credentials over its whole life - through benchmarking and developing improvement strategies, energy efficiency measures and installation of low carbon technologies, as well as through waste minimisation and appropriate material use.

The first part of the book gives the context, providing the structure and linkage between the other chapters, together with an overview on sustainable development and refurbishment projects separately and the value gained from a sustainable refurbishment.

Part 2 details the regulatory and financial drivers, together with market pressures, and provides an overview of where this is leading together with the implications for sustainable refurbishment.

Part 3 provides technical support on carbon measures, helping to determine the feasibility of good practices as part of the refurbishment. Included is a review of energy efficiency, renewable and low carbon technologies and embodied carbon to enable lifecycle carbon calculations, together with the necessary behavioural change aspects needed to embed the changes. Linkages and benefits between the technologies will be highlighted.

Part 4 reviews refurbishment from a wider environmental perspective, understanding the challenges and opportunities that exist for particular developments from a materials, water, biodiversity and transport perspective.

Throughout the book, checklists are provided on typical activities and good practice that should be performed. These are expanded through relevant case studies and examples to show-case previous good practices and lessons learnt.

The book is structured to allow a matrix approach, with Parts 3 and 4 providing the technical information necessary to deliver a sustainable refurbishment; with sector relevance and best practice with case studies throughout the book.

Effective November 2006, buyers of commercial real estate have new liability protections against hazardous substances contamination on their property-even if they know about it at the time of purchase-provided they conduct all required research under the Environmental Protection Agency's (EPA) new All Appropriate Inquiries Final Rule. Commercial Landowner CERCLA Liability Protection provides a comprehensive examination of the new EPA Final Rule and compares the new EPA rule to the previous Phase I All Appropriate Inquiry Standard Practice established by ASTM. Prior to EPA's All Appropriate Inquiries Final Rule, the well-established ASTM Phase I Standard Practice provided the only guidance for conducting environmental site assessments for real estate properties. Now, in conjunction with the EPA, ASTM has revised its standard to conform to the new EPA Final Rule. In addition to providing two new protections, the "Contiguous Property Owner" and "Bona Fide Prospective Purchaser," the new All Appropriate Inquiries Final Rule requires new protocols not previously required by the ASTM standard, including interviewing previous owners of the property; conducting a visual inspection of adjoining properties; and reviewing local government records, institutional and engineering controls, and environmental cleanup liens. Commercial Landowner CERCLA Liability Protection provides readers with an easy-to-use reference on such topics as the regulatory background of the rule, benefits and incentives that affect real estate buyers, components and requirements of the new All Appropriate Inquiries Final Rule, requirements and guidelines for conducting historical and government research on a property, and distinctions between the EPA All Appropriate Inquiries Final Rule and the ASTM Phase I Environmental Site Assessment.

Take your real estate career to the highest level! 'Gary Keller knows the beauty of a simple path to a spectacular goal! Whether you are just getting started or a veteran in the business, "The Millionaire Real Estate Agent" is the step-by-step handbook for seeking excellence in your profession and in your life' - Mark Victor Hansen, co-creator, number 1 "New York Times" best-selling series "Chicken Soup for the Soul", co-author, "The One Minute Manager". 'This book presents a new paradigm for real estate and should be required reading for real estate professionals everywhere' - Robert T. Kiyosaki, "New York Times", best-selling author of "Rich Dad, Poor Dad". 'In "The Millionaire Real Estate Agent", Gary Keller's positive influence on the careers of so many agents is encapsulated for all to enjoy and utilize' - Howard Brinton, Founder and CEO, Star Power Systems, Inc. 'Gary Keller understands that to become a real millionaire, it starts with a change in your thinking. You must treat your business like a business with a focus on long-term profitability' - Brian Buffini, President and Founder, Providence Systems, Inc.Anyone who wants to turn their real estate practice into a highly successful business must understand the fundamental models that drive the best real estate agents in the industry. In "The Millionaire Real Estate Agent" these models are revealed and explained. This book represents the culmination of decades of real estate experience, research, and consulting, with case studies from some of the top millionaire agents in the U.S. In this revolutionary handbook you'll learn: three key concepts that drive mega-agent production. It provides essential economic, budgetary, organizational, and lead generation models that are the foundations of any high-achiever's business.The distinguishing characteristic of "Millionaire Real Estate Agents" - the way they think! How you can get on the real estate career path to 'earn a million,' 'net a million,' and then 'receive a million' dollars in annual income. "The Millionaire Real Estate Agent" is not about quick fixes. It is about the innovative application of proven business techniques to the real estate industry. Isn't it about time you put your career on the path to becoming a "Millionaire Real Estate Agent".

The term Facilities Management has become global but fraught with confusion as to what the term signifies. For some, notably in the USA, Facilities Management remains a discipline of human ecology. Elsewhere the term has become conflated with an alternative meaning: providing or outsourcing the provision of various services essential to the operation of particular buildings. This volume redresses that imbalance to remind Facilities Management of its roots, presenting evidence of Facilities Management success stories that engage the wider objectives of the organizations they serve, and engaging students, scholars and critical practitioners of general management with an appreciation of the power and influence of physical space and its place in the theory and practice of organizations.

This book includes management perspectives from outside the field to ensure that the issues raised are seen in an organizational and management context, informing debate within the Facilities Management fraternity. It draws on human ecology and the perspective of the firm as, itself, an intra-organizational ecology of social constructs. The ecology of a firm is not restricted to the firm s boundaries. It extends to wider relationships between the firm and its stakeholders including, in an age of outsourced building services, the Facilities Management supply chain. This volume offers arguments and evidence that managing such constructs is a key role for Facilities Management and an important participant in the provision of truly usable spaces.

Detailing powerful methods for reducing the energy costs associated with operating a data center, Making Your Data Center Energy Efficient examines both equipment and building facilities. It reviews the rationale for conserving energy and demonstrates how conservation and careful equipment selection can lead to significant improvements to your bottom line. For those not well-versed in financial or energy terms, the first two chapters provide a detailed discussion of the terms associated with different types of energy, as well as how to compute the return on investment for energy conservation efforts.

The text includes tables of monthly expenses associated with operating equipment that will help you convert problems into simple table lookup processes. Among the money-saving topics discussed, it considers:

• How to minimize the energy consumption of a wide range of devices
• A little-understood topic that can make a big impact on energy costs general heating and cooling
• Techniques required to effectively monitor different types of meters
• Phantom energy usage and methods for minimizing its cost to your organization

Recognizing that most readers may not have direct control over the selection of a furnace or hot water heater, the book provides you with the ability to recognize the efficiencies and inefficiencies of various types of devices, so you can provide input into the decision-making process. From replacing lighting to consolidation and virtualization, it provides you with the well-rounded understanding needed to properly manage all aspects of the energy consumed in your data center.

Changing conditions in Higher Education and national funding regimes preceded a proliferation of construction projects in universities between 1996 and 2006. This book reviews a hundred projects between 1996 and 2006, and uses 9 detailed case studies from the author's time in charge of capital projects at the University of Cambridge to show us how these projects were conceived, argued for, designed, procured, managed, constructed, and passed on to building users. Readers with an interest in project management, estate management, University management, or the history of the University of Cambridge will find this fascinating and wide-ranging book to be uniquely valuable.

In Between Teaching and Caring in the Preschool, John C. Pruit argues that preschool teaching is more than a set of roles and duties tied to institutional expectations. Drawing on two years of ethnographic fieldwork, twenty-three interviews and countless conversations with preschool teachers, and analysis of preschool documents, Pruit opens the black box of the preschool to show the complexity of the preschool teacher identity as it unfolds in everyday practices of teaching and caring. His analysis of preschool teachers' talk and interaction addresses pertinent sociological and early childhood education themes, including classroom management, social control, emotions, and identity construction. He demonstrates there is more going on in the preschool than teaching young children and caring for them. Through practices of classroom management and teaching language, preschool teachers socialize children into education contexts and exert social control in and through teaching practices. By managing emotions, preschool teachers also manage impressions of themselves and the preschool. He also shows how preschool teachers use resources like Montessori pedagogy and their lived experience to construct authenticity. Pruit concludes that institutions, such as ECE, shape identities within and away from the institution.

This book provides a comprehensive exchange of information on current developments in the management of manufacturing systems and Industry 4.0. The book's contributions establish channels of communication and disseminate knowledge among professionals working in manufacturing and related institutions. It features submissions from experts, researchers, academicians and practitioners in relevant fields, who share their knowledge from the field of management of manufacturing systems. The book's main theme is Management of Manufacturing Systems with support for Industry 4.0, Logistics and Intelligent Manufacturing Systems and Applications, Cooperation management and its effective applications. Topics include Logistics, RFID Applications, Industrial and Smart Logistics, Intelligent Manufacturing Systems and Applications, New Materials and Smart Technologies for Industry 4.0, Enterprise Information Systems, Innovation and Knowledge Management, and Sequencing solutions for Lean Manufacturing.

sectors including offices, retail and manufacturing. It explains the facilities manager's role in incorporating sustainability into the whole life-cycle of a building - from initial briefing to final disposal.

The book takes a structured approach:
- masterplanning and real estate (acquisitions and disposals)
- design
- construction and commissioning
- refurbishment, fit-out and project management
- maintenance
- operation
- occupant satisfaction.

Sustainable Practice for the Facilities Manager fills a the gap between the policy-level sustainability books and the detailed technical documents by focusing on the 'what' and 'how' of planning and implementing sound environmental management practices in the context of FM operations.

It covers policy and trends on global, European and UK levels affecting businesses; compliance requirements for organisations - including some sector-specific areas; and best practice, with good and bad case studies showing the business benefits of incorporating sustainable practice into day-to-day activities.

The book is for:
- facilities management professionals
- public and private organisations owning properties
- property companies
- institutional investors
- building services or supplier organisations
and will help you deliver an improved operationally performing facility.

Sunil Shah - Technical Director and Head of Sustainability, Jacobs
Sunil has over eight years consultancy experience within the built environment, reviewing lifecycle environmental and social impacts from facilities. He has experience in a number of sectors, providing strategic consultancy support for clients including GlaxoSmithKline, BP, BAA, HM Prison Service, Pfizer and London Fire Brigade.

Sunil has most recently been involved in supporting the inclusion of facilities management within the DTI's Sustainable Construction Strategy.

Engage Stakeholders with a Long-Term Solution

The goal: Convince executive management to "buy in" to your security program, support it, and provide the largest possible amount of funding.

The solution: Develop a meticulously detailed long-term plan that sells decision-makers on the dire need for your program, and then maps out its direction and required budget.

Assess and Outline Security Risks to Map Out Mitigation Strategies
This practical guide details how to construct a customized, comprehensive five-year corporate security plan that synchronizes with the strategies of any business or institution. The author explains how to develop a plan and implementation strategy that aligns with an organization's particular philosophies, strategies, goals, programs, and processes. Readers learn how to outline risks and then formulate appropriate mitigation strategies. This guide provides tested, real-world solutions on how to:

• Conduct an effective, efficient assessment of the site and security personnel, meticulously addressing the particular needs of many different environments
• Make decisions about security philosophies, strategies, contract relationships, technology, and equipment replacement
• Interview executive and security management to determine their concerns, educate them, and ensure that they buy in to your plan
• Use all gathered data to construct and finalize the Security Master Plan and then implement it into the management of the business

Apply Insights from an Expert with Global Experience at the Highest Level
Author Tim Giles worked at IBM for 31 years serving as Director of Security for the company's operations in the United States and Canada, as well as Latin America and Asia-Pacific. His immeasurable experience and insight provide readers with an extraordinarily comprehensive understanding that they can use to design and execute a highly effective, tailored security program.

To get ahead, surveyors require business and managerial acumen as well as technical skills. Business Skills for Surveyors explains how the property market works, how investors and developers make their money, and how business objectives interrelate with property strategies. Economic, financial market and accounting issues are explained, and guidance is provided on negotiation skills, presentation technique and other ways to accelerate personal development. The book is suitable for younger surveyors seeking to develop business skills, and for any surveyors looking to get the best out of their business and themselves.

This book aims to provide a systemic viewpoint for enterprise to establish the warranty chain management system. This book includes warranty management practice, reverse logistics, product reliability engineering, data statistics and analysis, industry 4.0 and artificial intelligence, circular supply chain and sustainable design, and other basic theories and case descriptions. The author has many years' experience in academic and industrial management, and provides a management framework that especially takes into account (1) the implementation aspect - promotion of warranty plan and statistical analysis of data; (2) strategic aspect - digital application and sustainable development, with an overall system building point of view to describe the steps of warranty chain management step by step. There are rich industry cases in this book which has highly reference value for students, researchers and practitioners. Also this book fits to be used as teaching and training material in engineering management, which builds an overview of the product life cycle management from warranty service till the recovery stage.

The needs of today's international business community is placing increasing pressure on its advisors to take a global approach. Traditional training of property professionals is strongly based on a single sovereignty and practitioners themselves prefer to focus their advice on markets with which they are familiar. However, as the demand from international clients increases, this narrow, single-country approach is no longer adequate.

By focussing on understanding transactions and how they form the basis of specific real estate projects in any sovereignty, "International Real Estate: an institutional approach" presents a way of looking at real estate investment and development which is more relevant to the challenges of international practice.

The book is structured in three parts: Part 1 introduces the transaction-based approach; Part 2 addresses contextual issues relating to city planning and large-scale project analysis; and Part 3 presents individual perspectives from six authors from real estate markets in the United States, Canada, the United Kingdom, Japan and China.

The book shows how the institutional features of real estate determine the manner in which it is integrated into market economies that vary in form from sovereignty to sovereignty by:

- focusing on transactions as the primary building block of real estate investment, development and management.

- identifying institutional complexity as the key factor in achieving commercial success in international real estate.

- introducing a new decision-making template for mapping and navigating institutional complexity.giving practical examples that illustratehow this template can be used to unravel different aspects of international real estate including real estate markets.