Modern organisations are subject to continual change - technologies evolve, organisational structures are modified, people and underlying cultures are transformed. Yet the facilities that organisations occupy are static and can impede the changes that are essential to organisational survival. The response to change in terms of property and support services is often too little too late - leading to facilities that do not support organisational reality. The facilities management team is thus constantly challenged to bridge the gap between what an organisation has and what it needs.

"Facilities Change Management" is a practical evaluation of the management of change for facilities managers and related professions. It considers: the forces of change affecting facilities decisionsthe obstacles to change at a resource level and human levelthe effective implementation of changethe human aspect of change

Each of these is considered in relation to modern facilities management issues. The discussion will enable practising facilities managers, project managers, surveyors, service providers and architects to understand, engage with and manage facilities change effectively at a strategic level. Through real-life case studies it demonstrates the complexities of change and hidden elements of change that may undermine carefully planned projects.

This insightful book poses interesting theoretical and methodological questions for the processes of spatial design and the treatment of workspaces in organizational settings of various kinds. The contributors expertly answer the need for practical field research on spatial settings and materiality in organizations of various sorts.Organizational Spaces explores a wide range of interfaces between built spaces and organizational actors, including the ways the former can potentially affect and shape the behaviours and acts of employees at all levels, as well as clients, other visitors and onlookers. Using innovative interpretive methods, the book provides detailed empirical and theoretical analyses of field research that focus on the meanings that organizational spaces can communicate to multiple audiences.Scholars and graduate students in the areas of organizational culture, cultural change and intervention in organizations, international business, design sciences, as well as in organizational studies more broadly, should not be without this important and highly original resource.

"Contemporary Security Management, 3rd Edition "teaches security professionals how to operate an efficient security department and how to integrate smoothly with other groups inside and outside their own organizations. Fay demonstrates the specifics of security management: * how to organize, plan, develop and manage a security operation. * how to identify vulnerabilities. * how to determine the protective resources required to offset threats. * how to implement all necessary physical and IT security measures. Security professionals share the responsibility for mitigating damage, serving as a resource to an Emergency Tactical Center, assisting the return of business continuity, and liaising with local response agencies such as police and fire departments, emergency medical responders, and emergency warning centers. At the organizational level, the book addresses budgeting, employee performance, counseling, hiring and termination, employee theft and other misconduct, and offers sound advice on building constructive relationships with organizational peers and company management.
Comprehensive introduction to security and IT security management principlesDiscussion of both public and private sector roles, as well as the increasingly common privatizing of government functionsNew experience-based exercises to sharpen security management and strategic skills and reinforce the content of each chapter

This revised and updated edition of Construction Equipment Management fills a gap on this subject by integrating both conceptual and hands-on quantitative knowledge on construction equipment into a process that facilitates student learning. The first six chapters summarize interdisciplinary concepts that are necessary to ground students' learning on construction equipment management, including both engineering and economics. Each of the next 16 chapters covers a different type of construction equipment and associated methods of use. The final chapter introduces the more advanced concept of operation analysis. This allows the book to be used on numerous courses at different levels to prepare graduates to apply skills on construction equipment when planning for a new project, estimating its costs, and monitoring field operations. Organized around the major categories of construction equipment, including both commercial and heavy civil examples, case studies, and exercises, this textbook will help students develop independence in applying concepts to hands-on scenarios. A companion website provides an instructor manual, solutions, additional examples, lecture slides, figures, and diagrams.

Effective Maintenance The Key to Profitability Paul D. Tomlingson Plant maintenance represents a high percentage of operating costs in many industries—and as global competition increases, so does the need for reduced downtime and cost-effective maintenance. Effective Maintenance is geared toward helping managers develop, measure, and enhance the maintenance organization. Every aspect of this multi-faceted topic is explored and explained—with an emphasis on practical, use-it-today advice. This comprehensive, results-oriented resource will help you to:

• Establish what maintenance should be doing in your plant environment
• Determine whether maintenance is organized correctly
• Find out whether maintenance is performing effectively
• Implement an improvement program, if needed
• Ensure continuous improvement and effective performance

Invaluable coverage includes team organization, predictive and preventive techniques, planning, scheduling, and effective work control. This book also shows how to build, train, and evaluate a maintenance staff for the greatest return in responsiveness, support, and performance. From the largest planning issues to people management for quality assurance, Effective Maintenance will be a valuable aid for managers who desire continuous improvement in maintenance operations. It will be welcomed by plant engineers, operations managers, maintenance managers, maintenance engineers, maintenance superintendents, and manufacturing managers.

Facilities management continues to expand and develop in terms of the volume and diversity of commercial activity, with a significant influence upon organisational success and goal achievement. The two previous editions of Facilities Management have become established as key sources for all facilities management courses and forward thinking facilities managers, providing a strong blend of research-informed opportunities and practical, balanced advice for strategically orientated practitioners. This third edition builds on those foundations, focussing on the driving idea that excellent facilities management demands a responsive and dynamic approach to the positive impacts facilities can have on users operating within a world in flux. Within this overarching theme the book considers numerous contemporary issues facing facilities managers, within a framework that covers organisation, technology and process.

To adequately protect an organization, physical security must go beyond the "gates, guns, and guards" mentality that characterizes most security programs. Creating a sound security plan involves understanding not only security requirements but also the dynamics of the marketplace, employee issues, and management goals. The Complete Guide to Physical Security discusses the assets of a facility people, building, and location and the various means to protect them. It emphasizes the marriage of technology and physical hardware to help those tasked with protecting these assets to operate successfully in the ever-changing world of security.

The book covers specific physical security technologies, such as intrusion detection, access control, and video surveillance systems including networked video. It addresses the reasoning behind installations, how to work with contractors, and how to develop a central station for monitoring. It also discusses government regulations for building secured facilities and SCIFs (Sensitive Compartmented Information Facilities). Case examples demonstrate the alignment of security program management techniques with not only the core physical security elements and technologies but also operational security practices.

The authors of this book have nearly 50 years combined experience in the security industry including the physical security and security management arenas. Their insights provide the foundation for security professionals to develop a comprehensive approach to achieving physical security requirements while also establishing leadership roles that help further the overall mission of their organization.

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From Training to Performance in the 21st Century is a series sponsored by the National Society for Performance and Instruction (NSPI) which provides valuable how-to resources to help trainers, human resource professionals, and human performance technologists improve performance in the workplace. This book is part of the first three-volume set, Designing the Work Environment for Optimum Performance,
which shows how to fix the workplace, not the worker.
The set provides hands-on tools to help create work environments that support human performance.

Draws on numerous scientific studies and the author's professional experience in assessing real-life ergonomic problems in diverse workplaces nationwide to provide a systematic approach including reproducible checklists and worksheets--for performing ergonomic assessments to identify and correct health hazards at work.

He presents a variety of practical, cost-effective solutions from adjusting chairs, lowering computer keyboards, taking frequent microbreaks, and finding new ways of performing repetitive tasks--for preventing work-related health problems.

A companion publication to Asset Management, International Case Studies in Asset Management will help companies and professionals develop and support the teaching and learning of best practices in this field. The book presents 32 case studies which illustrate how resistant asset management is to compartmentalised thinking and actions. They provide a means of communicating the importance of integrating different perspectives in order to choose between strategies and solutions. They are also an excellent tool for encouraging and trying out ideas and theories. International Case Studies in Asset Management is vital reading for people working in asset management roles who need the stimulus of new ideas, new ways of looking at things and evidence of what works. It will also be of use to students of asset management and the people who teach them.

This guide to green 'retro-fitting' for corporate real estate, facility managers and occupiers struggling to reduce their building's carbon footprint will help in the planning and management of a sustainable refurbishment programme.

Facilities managers have a key role in improving and maintaining a building's sustainability credentials over its whole life - through benchmarking and developing improvement strategies, energy efficiency measures and installation of low carbon technologies, as well as through waste minimisation and appropriate material use.

The first part of the book gives the context, providing the structure and linkage between the other chapters, together with an overview on sustainable development and refurbishment projects separately and the value gained from a sustainable refurbishment.

Part 2 details the regulatory and financial drivers, together with market pressures, and provides an overview of where this is leading together with the implications for sustainable refurbishment.

Part 3 provides technical support on carbon measures, helping to determine the feasibility of good practices as part of the refurbishment. Included is a review of energy efficiency, renewable and low carbon technologies and embodied carbon to enable lifecycle carbon calculations, together with the necessary behavioural change aspects needed to embed the changes. Linkages and benefits between the technologies will be highlighted.

Part 4 reviews refurbishment from a wider environmental perspective, understanding the challenges and opportunities that exist for particular developments from a materials, water, biodiversity and transport perspective.

Throughout the book, checklists are provided on typical activities and good practice that should be performed. These are expanded through relevant case studies and examples to show-case previous good practices and lessons learnt.

The book is structured to allow a matrix approach, with Parts 3 and 4 providing the technical information necessary to deliver a sustainable refurbishment; with sector relevance and best practice with case studies throughout the book.

Corporate property is routinely identified as the second biggest cost within a business organization after staff. Effective management of such a major asset requires a fundamental understanding of both the operation of the property markets and the operational requirements of the business occupier.

This primer on strategic property management focuses on how property held as a corporate asset can be used to add value to the primary business activity of an organization. Rather than separate the needs of the business form the management of the business estate, the aim of Corporate Property Management is to enable the reader to directly support the primary business function through strategic management of corporate property, thereby adding value to the business as a whole.
The book introduces a generic framework designed to assist in the analysis of any corporate property portfolio, working as a practical aid to decision making. The book is structured around this framework, providing a detailed review of its application and uses. This is then developed further through extensive use of five in-depth case studies that covers a wide variety of property types and property users - Borders bookshops; Cancer Research high street shops; The Youth Hostel Association; Clifford Chance's move to Canary Wharf and the Ardtornish Rural Estate in Scotland.

The profitability of any industry, in any technological sector - power, process, manufacturing, mineral extraction, transport, communication, etc - will be profoundly influenced by the reliability and performance of the plant which it uses. It is therefore vital that all possible measures are taken to maximise the productivity in use, and to minimise the maintenance costs and the downtime, of that plant. This book explains, in a clear and concise manner, the various organization structures that are needed for doing just that, the information systems with which those structures will need to be resourced, and the steps that will have to be taken in order to bring those structures and systems into being.
The author, Anthony Kelly, an experienced international consultant and lecturer on this subject, calls his approach BUSINESS-CENTRED MAINTENANCE (BCM) because it springs from, and is driven by, the identification of business objectives, which are then translated into maintenance objectives and which underpin the maintenance strategy formulation. For the first time maintenance management is analysed from the perspective of the whole company and thus makes sense not only technologically but also in economic and business terms.
Complete guide to maintenance from a whole-company perspective
Best-selling and world-renowned author
Complementary to RCM (Moubray) & TPM (Wilmott)

A comprehensive understanding of the potential dangers inherent in warehousing chemicals is the first step in managing the associated risks. Written by industry professionals for warehouse operators, designers, and all who are concerned with the safe warehousing of chemicals, this book offers a performance-based approach to such hazards as health effects, environmental pollution, fire, and explosion, and presents practical means to minimize the risk of these hazards to employees, the surrounding population, the environment, property, and business operations. These basic precepts can be used to evaluate the risks in initial or existing designs for warehousing facilities on a manufacturing site, for freestanding offsite buildings, and for strictly chemical or mixed-use storage. Each of the book's ten chapters has a list of references and suggestions for further reading. The numerous topics covered make this book invaluable for warehousing designers and operators.

Beyond the Numbers How Leading Companies Measure and Drive Success William L. Simon "This book stands at the intersection of management and money, the place where modern business fundamentals and current financial principles come together. Business managers have traditionally used accounting-based financials that looked backward, at the wake--showing where the organization had been; today, they are learning to use financials that look forward toward the horizon." --from the Preface Businesses can't afford to have a financial system which only measures its past. In order to build a successful company, you need a financial system that also shows you how to plan your company's future. This must-have book for executives, managers, analysts, and other stakeholders, will show you how to refine your current financials or thoroughly overhaul them. In Beyond the Numbers, you have the opportunity to profit from the experiences of CEOs and CFOs at market leading companies in a variety of industries. You will learn how to build a truly effective corporate financial system--one that:

• Ensures accurate financial reporting that emphasizes necessary details
• Educates key business managers about the refined financial measures needed to reach strategic goals
• Enables financial and operating managers to communicate key data analyses effectively
• Empowers key personnel throughout the company with a clear understanding of the links between financial measurements and overall business strategies
• Emphasizes the right themes when reporting financial health to investment analysts and the business press.

Numbers are meaningless unless they are gathered, interpreted, and utilized in the rightway. The methods and methodologies captured in Beyond the Numbers will help you to better recognize your company's strengths, maximize its opportunities, and optimize its future.

Shutdown management is project management of a special kind: managing the repair, replacement or maintenance of critical systems. Manufacturing and process plants, computer systems, airliners, and many other systems must be regularly closed down or taken out of service for planned maintenance operations. This book provides a complete shutdown project planning guide along with a new, detailed model of excellence and step-by-step project guide. In a critical field, this book shows the maintenance manager or project leader how to get the job done correctly.
*Covers all aspects of major maintenance project planning, minimizing downtime and improving maintenance schedules
*Covers projects ranging from weekend overhauls through to complete plant rebuilds
*With detailed checklists and a new step-by-step project guide

In the almost ten years since the publication of the first edition of Motor Fleet Safety and Security Management, the availability of new methods of transportation has made travel faster, and consequently, safety and security have become more important and more complex. Businesses must now become proactive in their own security and planning for emergencies. This second edition of a bestselling resource provides a complete understanding of how to develop and manage a comprehensive motor fleet safety and instructional program. It presents the underlying concepts, basic techniques, and principles of motor fleet safety and security management. New, Revised, and Expanded Topics in the Second Edition: Elements of a fleet safety program Accident prevention Consideration for small-fleet driver selection, training, instruction, and supervision Vehicle inspection How to organize accident data Job safety analysis (JSA) meetings for commercial drivers Fleet transportation publicity School bus safety Shipping and storage of hazardous materials Security in transportation Model of a motor fleet transportation program designed to assist in the implementation of a program To achieve optimum safety, everyone involved in the transportation system should be adequately trained, supervised, and monitored. Proper data and incident reports must be maintained to identify trends and problem areas. Keeping the trademark style that made the previous edition so popular, the author addresses the critical steps for successful driver selection, training, instruction, and supervision. He provides you with the foundation you need to combat common problems and manage your motor fleet transportation system.

Offers invaluable and accessible guidance for designing workspaces in order to increase productivity and efficiency and reduce operating costs. After reviewing an existing situation, the author presents a variety of approaches that include instruction and direction to enact changes. Identifies specific deterrents in the workplace, providing new techniques and other methods to solve them. Details the Shumake Beta Module, created by the author, which supports maximum productivity by an individual worker at any company's level. All the material in the text has been successfully tested.

This revised and updated edition of Construction Equipment Management fills a gap on this subject by integrating both conceptual and hands-on quantitative knowledge on construction equipment into a process that facilitates student learning. The first six chapters summarize interdisciplinary concepts that are necessary to ground students' learning on construction equipment management, including both engineering and economics. Each of the next 16 chapters covers a different type of construction equipment and associated methods of use. The final chapter introduces the more advanced concept of operation analysis. This allows the book to be used on numerous courses at different levels to prepare graduates to apply skills on construction equipment when planning for a new project, estimating its costs, and monitoring field operations. Organized around the major categories of construction equipment, including both commercial and heavy civil examples, case studies, and exercises, this textbook will help students develop independence in applying concepts to hands-on scenarios. A companion website provides an instructor manual, solutions, additional examples, lecture slides, figures, and diagrams.

Process Plant Layout, Second Edition, explains the methodologies used by professional designers to layout process equipment and pipework, plots, plants, sites, and their corresponding environmental features in a safe, economical way. It is supported with tables of separation distances, rules of thumb, and codes of practice and standards. The book includes more than seventy-five case studies on what can go wrong when layout is not properly considered. Sean Moran has thoroughly rewritten and re-illustrated this book to reflect advances in technology and best practices, for example, changes in how designers balance layout density with cost, operability, and safety considerations. The content covers the 'why' underlying process design company guidelines, providing a firm foundation for career growth for process design engineers. It is ideal for process plant designers in contracting, consultancy, and for operating companies at all stages of their careers, and is also of importance for operations and maintenance staff involved with a new build, guiding them through plot plan reviews.

If you think your customer's home buying experience ends with the signing of the sales contract -- think again... To be a successful full-service home builder in today's market you must offer more than just a well-built home -- you must give your customers the opportunity to design a home that suits their individual tastes and lifestyles. By offering a range of options and upgrades, you can do just that. The design phase is your best opportunity to make a lasting impression and ensure that your buyers will favorably remember their experience with your company. In Option Selling for Profit, authors Gullo and Rinaldi share their hands-on understanding of high-powered selling in the ever-expanding market of options for new homes. With this book you will learn how to: create an option sales program that motivates customers to buy; capitalise on your options and upgrades program to increase your bottom line; empower your sales team with the tools they need to succeed; cultivate loyal customers; deliver outstanding customer service; implement a profitable design program no matter the size of your company. The book gives you access to a Web page with 19 downloadable tools that you can customize to suit your specific needs.