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Books > Business & Economics > Business & management > Management of specific areas
Bordoloi's Service Management 10e contains extensive coverage of the impacts of COVID-19 including the service innovation and progress experienced by a global pandemic. Written in an engaging literary style, based on research and consulting experience of authors, it focuses on service for competitive advantage and integrates technology, operations, and human behavior and the need for continuous quality improvement to be effective in a global environment. This edition continues to acknowledge and emphasize the essential uniqueness of service management. The book is written in an engaging literary style, makes extensive use of examples, and is based on the research and consulting experience of the authors. The theme of managing services for competitive advantage is emphasized in each chapter and provides a focus for each management topic. The integration of technology, operations, and human behavior is recognized as central to effective service management. Emphasis is placed on the need for continuous improvement in quality and productivity in order to compete effectively in a global environment. Each chapter begins with a vignette of a well-known company to motivate the reader and illustrate the strategic nature of the topic to be covered. Each chapter has a preview, a closing summary, key terms and definitions, a service benchmark, topics for discussion, an interactive exercise, solved problems and exercises when appropriate, and one or more cases.
* Serves as a design/art direction/writing/creative-collaboration primer for non-designers * Enables development of a common frame of reference for business and creative professionals, to foster better understanding and appreciation of the creative process - and better business results * Includes a chapter on diversity, equity, and inclusion in design
Human resource management as a field of research is a broad church, with a wide variety of research methods in use. This Handbook focuses on qualitative research methods and explores the opportunities and challenges of new technologies for innovating data collection and data analysis. The editors have brought together 18 chapters, written by some of the world's leading researchers in their field. They begin with the importance of good project design and then move on to reflect on innovations and developments in data sources, such as netnographical methods, legal research methods, the use of news media, and historical research. They go on to outline innovations in data collection methods with particular pertinence to key HRM topics. Finally, the contributors explore innovative data analysis, looking at the importance of computer-supported qualitative research, causal cognitive mapping and deriving behavioural role descriptions from the perspectives of job-holders. This Handbook is an invaluable tool for students, researchers and academics in the field of human resource management. Contributors: P. Ackers, S. Branch, R. Cameron, C. Cassell, G. Clarkson, J. Cogin, J. Ewart, M.T. Hardin, M. Humphreys, R. Johnstone, M. Learmonth, D. Lewin, R. Loudoun, F. Malik, A. McDowall, J.L. Ng, W. Nienhueser, L.S. Radcliffe, S. Ramsay, J. Richards, C. Rojon, S. Sambrook, M.N.K. Saunders, K. Townsend, K.L. Unsworth, R. Winter
This Companion provides a comprehensive, state-of-the-art overview and critical evaluation of existing conceptualizations and new developments in innovation research. Arguing that innovation research requires inter- and trans-disciplinary explanations and methodological pluralism at various levels, it draws on multiple perspectives of innovation, knowledge and creativity from economics, geography, history, management, political science and sociology. The Companion provides the definitive guide to the field and introduces new approaches, perspectives and developments. The Companion systematically analyzes the challenges, problems and gaps in innovation research. Leading scholars reflect upon and critically assess the fundamental topics of the field, including: innovation as a concept innovation and institutions innovation and creativity innovation, networking and communities innovation in permanent spatial settings innovation in temporary and virtual settings innovation, entrepreneurship and market making innovation governance and management. Innovation researchers and students in economics, economic geography, industrial sociology, innovation studies, international business, management and political science will find the Companion to be an essential resource. It will also appeal to practitioners in innovation and policy makers in economic development, public policy and innovation policy. Contributors include: H. Bathelt, N. Bradford, T. Burger-Helmchen, M. Callon, U. Cantner, P. Cohendet, D.H. Cropley, L. D'Adderio, P. Desrochers, U. Dewald, G. Dosi, D. Dougherty, J.Y. Douglas, J.R. Faulconbridge, M.P. Feldman, M. Ferrary, D. Foray, N. Geilinger, E. Giuliani, J. Gluckler, B. Godin, F. Golfetto, G. Grabher, M. Granovetter, S. Haefliger, I. Hamdan-Livramento, A.B. Hargadon, A. Hatchuel, S. Henn, J.-A. Heraud, A.J. Herod, C. Hussler, O. Ibert, A. Lagendijk, P. Le Masson, S. Leppala, D. Leslie, S. Lhuillery, P. Li, N. Lowe, B.-A. Lundvall, E.J. Maelecki, L. Marengo, S. McGrath-Champ, J. Merkel, S. Ogawa, F. Pachidou, G. Parmentier, J. Penin, G. Pickren, A.C. Pratt, J. Raffo, A. Rainnie, A. Rallet, N.M. Rantisi, D. Rinallo, J. Roberts, R.G. Shearmur, L. Simon, B. Sinclair-Desgagne, B. Spigel, J. Szurmak, A. Torre, B. Truffer, A. Van Assche, W. Vanhaverbeke, S. Vannuccini, C. Vellera, E. Vernette, G. von Krogh, B. Weil, D.A. Wolfe
When it comes to recruiting, motivating, and creating great teams, Patty McCord says most companies have it all wrong. McCord helped create the unique and high-performing culture at Netflix, where she was chief talent officer. In her new book, Powerful: Building a Culture of Freedom and Responsibility, she shares what she learned there and elsewhere in Silicon Valley. McCord advocates practicing radical honesty in the workplace, saying good-bye to employees who don’t fit the company’s emerging needs, and motivating with challenging work, not promises, perks, and bonus plans. McCord argues that the old standbys of corporate HR―annual performance reviews, retention plans, employee empowerment and engagement programs―often end up being a colossal waste of time and resources. Her road-tested advice, offered with humor and irreverence, provides readers a different path for creating a culture of high performance and profitability. Powerful will change how you think about work and the way a business should be run.
This book takes a fresh look at professions - their history and sociology, and at the nature both of professional practice and professional competence. Based on research by the authors across 20 varied professions, the book offers an innovative model of professional competence and throws new light on how competence is acquired. It identifies a range of informal learning processes, which seem to be just as important to becoming competent as formal training. As a result, the authors suggest a paradigm of professional development that combines informal and formal learning and also brings together academic and competence-based approaches. Professions, Competence and Informal Learning provides practical advice to professional developers on programme design as well as tips for individual professionals on how to exploit their informal learning opportunities. It draws on the research to forecast the future skills needs of professionals and suggests how professional development programmes may need to change in response. The book should be of value to anyone who is interested in professional competence, whether as a professional educator or developer, or as an individual professional. It is also potentially of use to trainers and educators in non-professional areas, especially those with an interest in informal learning.
The Handbook of Healthcare Management is a comprehensive examination of key management practices for global healthcare organizations, arguing that insight into and implementation of these practices is essential for success and sustainability. Expert contributors analyze both existing methods and new developments in healthcare management, through topics including healthcare marketing and customer service, managing human resources and organizational stakeholders, strategic and business planning, high-reliability organizations, and health informatics. The result is a well-rounded collection of strategies to enhance healthcare quality, with emphasis on factors that promote organizational excellence. This Handbook will be invaluable to students in both master and doctoral healthcare management programs, as well as faculty and health services researchers, practitioners in both private and public sectors, policy-makers, and public administrators. Contributors: A. Beardsley, J.W. Begun, N. Borkowski, B.K. Breland, K. Darr, C. Deschamp, E.W. Ford, M.D. Fottler, L.H. Friedman, J. Gill, P.K. Howse, T.R.Huerta, J.C. Hyde, R. Kemp, D. Malvey, A.S. McAlearney, N. Menachemi, C. Molinari, H. Nguyen, S.J. O'Connor, P.A. Paustian, A. Raffenaud, S. Rahurkar, S. Ruff, C.J. Sampson, D.J. Slovensky, D.G. Smith, P.L. Spath, W.L. Tarver, M. Thygeson, J.M. Trimm, J.G. Van Matre, C.F. Wainwright, J.H. Willig, T. Yeung, T. Zhang
Although in recent years some emerging economies have improved their performance in terms of research and development (R&D) investment, outputs and innovative capacity, these countries are still blighted by extreme poverty, inequality and social exclusion. Hence, emerging countries are exposed to conditions which differ quite substantially from the dominant OECD model of innovation policy for development and welfare. This Research Handbook contributes to the debate by looking at how innovation theory, policy and practice interact, and explains different types of configurations in countries that are characterized by two contrasting but mutually reinforcing features: systemic failure and resourcefulness. Focusing on innovation governance and public policies, it aims to understand related governance failures and to explore options for alternative, more efficient approaches. This book brings to the fore new concepts, theories and questions about the Global South, across multiple disciplines. It discusses specific country cases, exploring overarching patterns and lessons that address development bottlenecks and policy designs aimed at improving quality of life and economic progress in emerging economies. Defining more adequate development strategies by balancing economic well-being with social inclusion, this book will be of great interest to scholars, students and policy makers of innovation, growth and development studies. Contributors include: B.A. Adebowale, R. Arocena, L. Becerra, P. Catalan, C. Chaminade, P. Delvenne, A. Djeflat, G. Dutrenit, M. Fressoli, S. Garrido, P. Juarez, S. Kuhlmann, A.M. Loconto, S. Mani, G.M. Marcelle, G. Ordonez-Matamoros, J. Orozco, A.A. Oyewale, R.P. Perez, M. Puchet Anyul, B. Rennkamp, E. Robles-Belmont, M. Salazar, M. Scerri, E.F. Simbua, W.O. Siyanbola, J. Sutz, H. Thomas, F. Thoreau, D. Vinck, J. Voeten
87% of companies state I&D is a value or priority area for them, but only 10% of I&D programmes are fully mature . This is even though research shows that organisations with an inclusive culture perform better, are more innovative and agile, and achieve better business outcomes. Written by a respected I&D expert, The FT Guide to Inclusion and Diversity shows you everything you need to know about how to create and implement a I&D strategy that will have a positive impact on people performance and business results. This book gives you a step-by-step guide to the tools, theory and the latest new thinking you need to design a compelling I&D strategy for your organisation. Clear, compelling and comprehensive, this book is designed for leaders and executives to ensure they can bring talented people together from different backgrounds and thinking, creating greater success and benefits to business performance and profitability. This book takes you through a fair and equal approach developed specifically for senior business leaders. It will help you: Design and implement a I&D strategy that will have a positive impact on performance and results. Recognize the value of inclusion and diversity and how it can impact clients positively as well as the organization. How to link the I&D strategy to your wider business goals and set metrics to check its return on investment. Learn techniques on how to drive I&D through your organization and articulate why it is critical to employees. Elect executive sponsors to ensure commitment is demonstrated from the top.
Written by leading experts in the field, this bestselling textbook has guided over 25,000 students across 130 countries through their International Human Resource Management studies. Retaining its critical edge, academic rigour and breadth of coverage, the sixth edition has been thoroughly updated to include cutting-edge content on the Covid-19 pandemic, digitalization and artificial intelligence (AI), as well as a broad range of new case studies and practical examples from organizations around the globe. Suitable for upper-level undergraduate and postgraduate students of International Human Resource Management. Lecturers can visit the companion website to access a range of online resources designed to support teaching, including a teaching guide, PowerPoints, videos with critical thinking questions and answers, and selected content from the SAGE Business Cases platform. B. Sebastian Reiche is Professor of People Management at IESE Business School in Barcelona. Anne-Wil Harzing is Professor of International Management at Middlesex University, London, Visiting Professor at Tilburg University, and Fellow of the Academy of International Business. Helene Tenzer is Assistant Professor of International Management at LMU Munich School of Management.
The CIRP Encyclopedia covers the state-of-art of advanced technologies, methods and models for production, production engineering and logistics. While the technological and operational aspects are in the focus, economical aspects are addressed too. The entries for a wide variety of terms were reviewed by the CIRP-Community, representing the highest standards in research. Thus, the content is not only evaluated internationally on a high scientific level but also reflects very recent developments.
How does one approach the study of intuition - a complex, cross-disciplinary field, which is still developing? How can intuition be captured in situ? How can researchers harness their own intuition? In this original Handbook, the expert collaborators use method-related themes to help answer these, and other questions, and explore innovative developments in intuition research.This groundbreaking Handbook is organized around six method-related themes: - the question of cognitive systems and capabilities; - the role of emotions and stress; - major quantitative approaches; - qualitative techniques for mapping intuition; - the use of grounded theory; and - the role of the researcher's own expertise and intuition. Academics and researchers of organizational behavior, as well as researchers in business and management, who use quantitative and qualitative research techniques, will find this book to be an informative and invaluable read. It will also be of interest to industry professionals looking to adopt new staff training and development methods. Contributors include: C. Akinci, A. Antonietti, L. Baldacchino, L. Cabantous, J-F Coget, B. Colombo, R. Cooksey, V. Doerfler, S.E. Dreyfus, C. Eden, M. Fenton-O'Creevy, S.L. Grant, S.A. Hamilton, C. Harteis, G.P. Hodgkinson, C. Horvath, O. Hyppanen, P. Iannello, J. Langan-Fox, A. Lockett, C. Petitmengin, P. Ping Li, A.C.R. van Riel, M. Robson, E. Sadler-Smith, M. Sinclair, R.E. Smerek, M Stierand, S. Teerikangas, D. Ucbasaran, L. Valikangas, S. Vohra
The strategic value of human resource management (HRM) in successful, sustainable competitive advantage is fully acknowledged and yet, until now there has been little in the way of descriptive analytic profiles of countries and markets outside of the US and Europe. Together with Volume 1 this Handbook forms a complete codification of HRM policies and practices of all 21 APEC (Asia-Pacific Economic Cooperation) member economies. This unique volume contains 11 profiles of Brunei Darussalam, Canada, Chile, Mexico, New Zealand, Papua New Guinea, Peru, Philippines, Russia, Singapore and Vietnam. The Handbook of Human Resource Management Policies and Practices in Asia-Pacific Economies, Volume 2 will be essential reading for lecturers, researchers, academics and managers concerned with human resource management, international business, management, and cross-cultural studies. The Handbook will also be of great interest to those involved in industrial and employment relations.
This highly engaging, bestselling textbook, now in its eighth edition offers a comprehensive examination of contemporary human resource management issues and debates. Aimed at undergraduate, postgraduate and MBA students, this title provides an authoritative source for students of CIPD Advanced qualifications.
Shows how the principles of Action LearningA" can be used to enhance performance and help manage change in the workplace. Much has been written about the challenges of managing change in organisations and the importance of keeping people motivated and positive throughout the process. This practical guide shows how action learning can help change to 'stick'. Apart from the benefits to teams, departments and organisations, action learning can also be valuable for personal development. It is an extremely cost effective way to help people and their organisations move forward in today's fast changing world. This book will show you how.
It is becoming increasingly recognised that the way in which human resources are managed is a key source of sustainable competitive advantage for business. Nowhere, Michael Zanko argues, is this seen to be more relevant than in the Asia-Pacific region. The aim of the Handbook and its systematically codified economy human resource management (HRM) profiles is to improve knowledge and understanding of HRM policy and practices in the Asia-Pacific region. It serves as a practical guide to predominantly macro-level HRM policies and practices in ten APEC economies, covering Australia, Chinese Taipei (Taiwan), Hong Kong, Indonesia, Japan, Korea, Malaysia, People's Republic of China, Thailand and the United States of America. The Handbook of Human Resource Management Policies and Practices in Asia-Pacific Economies Volume I will be essential reading for lecturers, researchers, academics and managers concerned with human resource management, international business, management, and cross-cultural studies. The Handbook will also be of great interest to those involved in industrial and employment relations.
'If you're ready for a new way of doing business, this is the book for you' Daniel H. Pink, author of To Sell Is Human and Drive 'Bob Chapman is on a mission to change the way businesses treat their employees' Inc.magazine Do you want to boost the morale, loyalty, creativity and performance of your employees? In Everybody Matters, CEO Bob Chapman and bestselling author Raj Sisodia challenge traditional thinking about how to run a business and show you how to lead your company so that everyone feels valued. As CEO of Barry-Wehmiller, Bob Chapman has pioneered a dramatically different approach to leadership that has created a high performing and happy culture. At Barry-Wehmiller, every single person matters, just like in a family. That's not a cliche; it's the bedrock of the company's success. In Everybody Matters, Chapman shows how any organization can stop viewing its employees are simply func tions, to be moved around, 'managed' with carrots and sticks, or discarded at will. By doing so, disengaged workers begin to share their gifts and talents toward a shared future. Uninspired workers stop feeling that their jobs have no meaning. And everyone stops counting the minutes until it's time to go home. Everybody Matters provides clear steps to transform your own workplace, whether you lead two or two hundred thousand people.
Unlock the full potential of your organization in a rapidly transforming world with this explosive resource Leading in a Non-Linear World: Building Wellbeing, Strategic and Innovation Mindsets for the Future, leads readers through a groundbreaking set of science-based strategies to help them face rising demand, uncertainty and change posed by disruptive technologies and seismic shifts in globalisation. The book shows how our mindset, more than our knowledge and expertise, has the potential to be our greatest asset in facing the future. Jean Gomes reviews the latest brain research revealing that our mindset is the interplay of feeling, thinking, and seeing, and how we can build it to significantly increase our wellbeing and performance. For over 30 years Jean Gomes has worked with many of the world's most successful leaders in the corporate and sporting world, helping them to harness the emerging science of mindset. His clients include Warner Music, Nike, Alexander McQueen, Stella McCartney, eBay, Coca-Cola, UK Sport, Conde Nast, Microsoft, Manchester City Football Club and BMW. He is co-author of the New York Times best seller; The Way We're Working Isn't Working and the founder and CEO of the research-based consultancy, Outside. Leading in a Non-Linear World provides readers with a new science-based definition of mindset and the tools to: Build and strengthen their mindset Increase their sustainability and wellbeing Understand and build the ultimate strategic mindset Learn how to create the mindset that's foundational to the success of the world's fastest growing companies How to build an open mindset that allows leaders to create flexible, adaptive cultures capable of naturally responding to change Perfect for CEOs, Chief Innovation Officers, business leaders, digital officers, and anyone in a managerial or supervisory role, Leading in a Non-Linear World shows leaders how to shift their thinking and realize explosive growth in a world that demands nothing less.
Makes sense of the many approaches to motivation in a clear, practical framework that's easy to apply. Draws on a broad range of techniques that the author has created during 30 years' experience of coaching and training leaders. Filled with activities, case studies, models, tools and tips to enable the reader to implement their insights in practice.
Presenting a clear and instructive toolkit for upper level undergraduate and postgraduate students to successfully understand and analyse foreign operation methods, this revised second edition brings up to date its unparalleled coverage with new theoretical and empirical research and the latest company case material. As experts in the field, the authors share their wealth of international knowledge to give the book a strong cross-cultural appeal. New to this edition:? an extended analysis using new and relevant case studies for students to explore foreign operation methods in the full range of small, large and multinational firms updated strategic analyses of emerging concerns, such as mode combination, flexibility and development over time a thorough overview of theoretical perspectives to encourage better understanding of the 'why, what and how' of mode decisions an updated mode strategy section which allows you to challenge existing perspectives and research. Influenced by the needs of the next generation of international business, management and marketing students, this second edition provides the most comprehensive coverage of foreign operation methods in current literature, and will be an excellent introduction to the nature and range of mode options available to companies as they internationalise.
- Sidney Dekker examines how decades of deregulation and privatization have only led to a greater burden of compliance, and why, with so many rules to ensure safety, things can still go spectacularly wrong. - Written for all those with a vested interest in understanding the actual nature of organizational safety and performance, and in doing so make tangible improvements. - The first in a unique trilogy, this book complements Dekker's many best-sellers while broadening his appeal way beyond safety-critical industries.
Common hiring practices are destined for failure-here's how to hire the right people and build a company culture designed for long-term success What's more important in a job candidate-skills or attitude? Mark Murphy argues for the latter, and Hiring for Attitude provides the data to back it up. In a major study by Murphy's company, Leadership IQ, 46 percent of all new hires fail within their first 18 months-and 89 percent fail for attitudinal reasons, not skills. Hiring for Attitude explains how to change your hiring practices to avoid this common pitfall and lead your company to long-term success. It takes you step by step through the process of shedding hiring techniques destined for failure and, instead, focus on the what matters in a candidate: attitude. |
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