Work-related illness and injury is costing organisations in the UK up to 18 billion per year. As employers have statutory duties under both the "Health and Safety at Work etc. Act 1974" and the "Management of Health and Safety at Work Regulations 1999" with regard to occupational health, it is essential that they are aware of their duties and the legal requirements.
Tolley's Guide to Managing Employee Health is designed for all those responsible for managing the health of employees and gives comprehensive guidance on how to set up and manage an employee health strategy. It clarifies the duties outlined by law so the employer can feel confident they are complying with the latest legislation.
It includes comprehensive guidance on how to manage the risk to employee health in your organization and, more specifically, how to conduct risk assessments.
Also covered are topical issues such as:
* Sick Building Syndrome
* Alcohol and Drugs
* Asbestos
* Stress
* Violence in the Workplace
* RSI (Repetitive Strain Injury)
* Legionellosis
Guidance on sensitive issues such as long-term sickness and unauthorized workplace absence are also addressed, enabling the manager to act with confidence.
Each chapter includes a full discussion on the subject matter in hand, complete with relevant checklists so you can ensure that your own employee health strategy is being monitored and managed in the most effective way, whilst always complying with the law.
* Provides guidance on sensitive issues such as long-term sickness and unauthorized workplace absence
* Each chapter includes checklists to ensure compliance with the law.

IT Performance Management addresses the way organizations should balance the demand and the supply of information technology, optimizing the cost and maximizing the business value of IT.
In this book several aspects of IT performance management are described. The way this management is executed and the techniques, which should be used, depend on the maturity of the relationship between the IT function and the lines of business of an organization. The foundation of the authors' approach is based on the flow of money and related management objectives. However, performance management is primarily based on perceptions. Therefore, this book introduces the IT value perception model. This model describes four separate levels of perception for the business value of IT. If the demand and the supply of IT do not share the same perception level, the balance is lost, which will lead to friction and inefficiency within an organization.
This book is not about what is good or what is bad, but rather is about the 'what', the 'why' and to a limited extent the 'how' of managing the performance of IT. Therefore, the book finishes with a 'back-to-business' section in which a self-assessment checklist, a potential growth path and ten next steps are provided. This enables the reader to start applying this book in his every day working environment immediately.
IT Performance Management:
* Provides an overview of best practices and available thinking on the subject of IT cost and value
* Describes the subject of IT cost and value related to management issues on IT strategy, portfolio management, service management, architecture and sourcing
* Addresses differing degrees of maturitybetween IT and the business, illustrated by case studies
Practical and easy to integrate into day to day decision making immediately
Deals with multiple perceptions on the role of the IT organisation in the business
Discusses the topics currently on the CIO's agenda

Purchasing and Financial Management of Information Technology aims to significantly reduce the amount of money wasted on IT by providing readers with a comprehensive guide to all aspects of planning, managing and controlling IT purchasing and finance. Starting from a recognition that IT purchasing and the financial management often needs to be treated differently from other types of expenditure, the author draws on over 25 years of experience in the field to provide readers with useful mixture of good procedures and common sense rules that have been tried, tested and found to work. Many of these are illustrated by case histories, each with a moral or a lesson. Purchasing and Financial Management of Information Technology provides useful guidelines and advice on whole range of topics including: * IT acquisitions policy * Dealing with suppliers * Budgeting and cost control * IT cost and risk management * Specification, selection and evaluation of systems * IT value for money

For all courses in Materials Management, Production, Inventory Control, and Logistics taught in business and industrial technology departments of community colleges, four-year colleges, and universities. Understand all elements of production planning and control, and how they fit together with Introduction to Materials Management. Clearly written and exceptionally user-friendly, this text covers all the essentials of modern supply chain management, manufacturing planning and control systems, purchasing, and physical distribution. Content, examples, questions, and problems lead students step-by-step to mastery. Widely adopted by colleges and universities worldwide, this is the only APICS-listed reference text for the Basics of Supply Chain Management (BSCM) CPIM certification examination.

Service excellence in governance follows a straightforward approach. The text, which meets the NQF requirements, is based on a new curriculum that has been reviewed in the public management and development field to improve relevance to demands from actual vocations in the public sector. There are extensive illustrations, practical examples and activities in order to help the readers come to grips with the issues under discussion. The text covers the latest trends and legislation, presenting a wide range of topics, including service delivery, financial management, procurement and logistics management, project management, public information services and practices, public decision-making, self-management and fundamentals of research.

Shows how the implementation of HR strategy can generate shareholder value Focuses on the practical issues rather than the theoretical underpinning Features extensive summaries, checklists, examples, exercises and case studies Value-Based Human Resource Strategy demonstrates how HR strategy can be positioned and implemented to generate real shareholder value, using case studies from BT, Dyson, Marks and Spencer and others. The following topics are covered: HR strategy - scope, positioning, process HR strategy techniques Links with managing for value Project managing HR strategy Specific HR strategy issues and breakthroughs Being an HR strategy consultant Many HR managers are trying to become more of a consultant than an HR administrator and don't know how to - this book addresses that need. It is practical and contains visual tools to work through HR issues.

Contents:
List of tables; Contributors; Foreward; Acknowledgments 1. Ken N. Kamoche, Gerry N. Muuka, Frank M. Horwitz and Yaw A. Debrah Preface 2. Frank M. Horwitz, Stella M. Nkomo and Rajah Mahamed HRM in South Africa 3. Dorothy Mpabanga HRM in Botswana 4. Gerry Nkombo Muuka and Kenneth Kaoma Mwenda HRM in Zambia 5. Anita Ramgutty-Wong HRM in Mauritius 6. Yaw A. Debrah HRM in Tanzania 7. Ken N. Kamoche, Stephen M. Nyambegera and Munyae M. Mulinge HRM in Kenya 8. Semaw Mekonnen and Aminu Mamman HRM in Ethiopia
9. Sam Aryee HRM in Ghana 10. Constant D. Beugre HRM in Ivory Coast 11. Mahmoud Yagoubi HRM in Tunisia 12. Abdoulhakem Almhdie and Stephen M. Nyambegera HRM in Libya 13. Yaw A. Debrah, Frank M. Horwitz, Ken N. Kamoche and Gerry N. Muuka Conclusions: Toward a Research Agenda Subject index. Name index

This handbook begins with the history of Supply Chain (SC) Engineering, it goes on to explain how the SC is connected today, and rounds out with future trends. The overall merit of the book is that it introduces a framework similar to sundial that allows an organization to determine where their company may fall on the SC Technology Scale. The book will describe those who are using more historic technologies, companies that are using current collaboration tools for connecting their SC to other global SCs, and the SCs that are moving more towards cutting edge technologies. This book will be a handbook for practitioners, a teaching resource for academics, and a guide for military contractors. Some figures in the eBook will be in color. Presents a decision model for choosing the best Supply Chain Engineering (SCE) strategies for Service and Manufacturing Operations with respect to Industrial Engineering and Operations Research techniques Offers an economic comparison model for evaluating SCE strategies for manufacturing outsourcing as opposed to keeping operations in-house Demonstrates how to integrate automation techniques such as RFID into planning and distribution operations Provides case studies of SC inventory reductions using automation from AIT and RFID research Covers planning and scheduling, as well as transportation and SC theory and problems

President Bush's number-one management initiative for the federal government is the Strategic Management of Human Capital. According to Knowledgeworkers.com, human capital is the accumulated value of an individual's intellect, knowledge, and experience. In the U.S. federal government, a human capital crisis exists. The factors contributing to a human capital dilemma include a knowledge bleed due to retirement eligibility, changing perspectives on work, and escalating knowledge loss. According to a Joint Hearing on the Federal Human Capital, by 2005, more than half of the 1.8 million non-postal civilian employees will be eligible for early or regular retirement. An even greater percentage of the Senior Executive Service, the government's core managers, will be eligible to leave.
All government agencies are required to develop a human capital strategy by 2005. Many of these agencies have scored a "red" (lowest rating) on the Government Scorecard in the way they are approaching their strategic management of human capital. This book is an executive briefing on developing a successful human capital strategy based on lessons learned from analyzing existing strategies at government agencies such as NASA.
Using a knowledge management perspective, Liebowitz identifies four pillars of an effective strategy and gives examples of these in practice.
* President Bush's number-one management initiative for the federal government is the Strategic Management of Human Capital: The topic of this book
* All government agencies are required to develop a plan by 2005--this is the first book to address this need
* Provides a simple framework government agencies can use to develop theirstrategy

Organization development practitioners have, for over half a century, engaged with organizations to help them grow and thrive. The artful application of Organization Development (OD) has helped business leaders articulate vision, rethink business processes, create more fluid organization structures and better utilize people's talents. While business leaders and OD practitioners intuitively believe that OD provides valuable results, rigorous measurement of the value delivered has long eluded many OD practitioners.
'Bottom-Line Organization Development' provides powerful tools to capture and measure the financial return on investment (ROI) of OD projects to the business. Given the increasing competition for budget and resources within organizations and the requirements of demonstrating tangible results, the need for such OD measurement tools is very high.
But in addition to proving the value of OD projects, integrating evaluation into the change management process itself can actually increase the value of the change initiative because it opens up new ways of capturing and increasing the value of change initiatives. In other words, there is an ROI to ROI. Merrill Anderson calls this new way of approaching OD "strategic change valuation."
The book explains the five steps in the OD value process - diagnosis, design, deployment, evaluation and reflection. In addition, three case studies take readers through the process of applying bottom-line OD to three types of popular strategic change initiatives: executive coaching, organization capability, and knowledge management. Readers will gain a holistic perspective of how to make the seemingly intangible benefits of these initiativestangible.
* Guides you through a proven, results-based approach to calculating the Return on Investment for large-scale, complex change management initiatives
* Provides the tools to identify the key measures and specific advice on how to measure them effectively
* Summarizes in simple language everything HR professionals need to do to justify and document the ROI of organization development initiatives for senior management

This volume addresses design improvement from the perspective of prevention by introducing readers to the tools of the Six Sigma design process. The author discusses the issues of designing for Six Sigma, covering the topics that any Shogun Six Sigma Master must be familiar with: customer satisfaction, quality function deployment, benchmarking, systems engineering, value engineering, reliability and maintainability, design for manufact`urability, mistake proofing, failure mode and effect analysis, project management, and financial concepts.

Risk Management Professionals seek to identify, analyze, and document the risks associated with a company's business operations, as well as monitor the effectiveness of risk management processes and implement needed changes. The PMI Risk Management Professional (PMI-RMP) (R) certification not only highlights the ability to identify and assess project risks, mitigate threats, and capitalize on opportunities, but it also enhances and protects the needs of the organization. Gaining distinction as a PMI-RMP sets the Risk Management Professional apart from other professionals and brings credit to an organization. The exams from the Project Management Institute are not easy, so whether you are running a course as an instructor or studying by yourself, you need a good study guide to maximize time spent studying and one which enhances the chances of passing the exam. Test takers sitting for the exam need a study guide that suggests which study materials are best to read in preparation for the exam, presents exercises to enhance learning and understanding, and provides sample exam questions. Most study guides just explain the contents of the exam without providing the tools to maximize learning. Klaus Nielsen, an Authorized Training Partner with PMI, translates the PMI examination content outline for April 2022 into what people need to do and know in preparation and provides them with exercises and prep questions as a quick and easy check to ensure they are on the right path in preparation for taking the exam. This book helps maximize the chance of passing the exam.

Keep ahead of your competitors New Product Development will help you and your company overcome an expensive and common weakness: the lack of adequate new product development. This vital book examines the requirements of new product development in detail as well as in the context of corporate strategy. Packed with practical information that can immediately be put into effect, New Product Development can help you keep your company on the leading edge, no matter what type of industry you?re in This uniquely insightful volume will help you become a successful innovator by showing you how to plan and execute strategies for developing a continuous flow of new products and services to help you stay ahead of the competition. It demonstrates how innovation, far from being a staff function, is a dynamic line management task. It calls for the same aggressive thrust as marketing and sales, and every officer of the company, from the president on down, has a share in this responsibility.Medium size, small, and even large companies constantly face a mass of problems in achieving successful innovation. New Product Development will help you deal with issues including: inaccurate budgeting costs exceeding budgets faulty market and technical research findings flaws in design inadequately durable materials unforeseen consumer rejection caused by the lack of proper consumer trials leakage of plans to competition failure by outside suppliers missed opportunities for cooperation with outside specialists poorly coordinated development staff ineffective leadership and much more Beginning with an "executive summary" that will guide you quickly to the chapters most relevant to your business, this well-organized book should be on the shelf of every company officer who wants to see his firm prosper, innovate, and create new products that sell-now and for years to come

The bible of the industrial storage and distribution industry and the manual of policy and practice. It provides information for those with empty buildings on their hands, those trying to find space for new and/or growing enterprises and those faced with the problem of how to manage multi-tenant, multi-use buildings. An outline of feasibility studies both from the standpoint of users looking for a building and buildings looking for a use is also included. One is matched with the other. The whole process is explained and placed in a legal and planning framework. Allowances for technological change and expansion are outlined as well as an explanation of the significance of various patterns of ownership, tenancy and management that can be adopted. As the container has been universally acepted for use in materials handling, this book is internationally relevant.Preface by George Heery AIA of the Heery Corporation, one of the largest and most successful industrial storage and distribution companies in the US.

There are a number of distinctive features of this book that makes it different from other on Six Sigma. It recognizes that there are two diametrically opposing views expressed on Six Sigma, those that are strongly in favour, and those that are not, for various reasons. The book deals, head on, with the principle reasons for such hostility. It cuts through the hype associated with the brand name. It proposes simple remedies for certain defined frailties in the standard approach, particularly those related to the Sigma Measure that provides the brand name for the Six Sigma breakthrough strategy. The book is highly supportive of the Six Sigma continuous improvement process, provided it is tailored to the needs and expectations of a particular organization. The commitment and active participation of top management is emphasized, to ensure the necessary change in culture and priorities demanded, in most organizations. Practical guidance is given in the setting up, operating and developing the project by project approach across an organisation. The book also covers how to equip a critical mass of members in an organization with the core workforce competencies required to get the desired results. The book covers the realities of applying Six Sigma in a range of functions within an organization and also to various types of organizations from the manufacturing sector to commerce and public service. It demonstrates how statistical thinking, coupled with the application of technical and operational knowledge of processes and focus provided by Six Sigma, can considerably enhance quality, competitiveness, effectiveness and efficiency. Statistical process control is a tool, which enables both manufacturers and suppliers to achieve control of product quality by means of the application of statistical methods in the controlling process. This book gives the foundations of good quality management and process control, including an explanation of w

Whether you're a seasoned manager or just starting out, this is your go-to reference. Whether you need to jump-start the review-writing process or are searching for phrases you can use verbatim, this book features ready-made wording for virtually every situation.

In this book, the story of how IKEA and its paper producers struggled to solve the problem of creating environmentally friendly paper constitutes the foundation of a discussion of technological development. Through a detailed analysis of the case-study, the authors demonstrate the necessity of including social, technological and economical factors when dealing with such issues.
Focusing on the interactive aspects of commercial and technological development, they examine how new solutions are developed and shaped in relation to the different companies and organizations involved. They investigate resources in terms of how they are related and built into other resources through historical and contemporary interaction processes. Their overall emphasis is on dealing with the issue of how different, closely and distantly related companies and organizations are affected when resources are developed.


eBook available with sample pages: 0203217535

Whilst there are many books on knowledge management there are few aimed directly at HR practitioners and the critical role that they can play in building a knowledge-centric culture. This practical book draws on the author's own experience, as well as that of leading-edge Human Resource and Knowledge Management practitioners (including Linda Holbeche, Elizabeth Lank, and David Snowden), each of whom recognise that building a knowledge-centric culture cannot be achieved through technology alone. It covers areas such as: Defining the key ingredients of a knowledge-centric culture The changing structures, roles and responsibilities needed to create a knowledge-centric culture HR's unique contribution to building a knowledge-centric culture, together with practical steps for getting started on the KM journey and for keeping the momentum going Tools and techniques for: opening up a dialogue about why knowledge management is crucial for business and personal success; knowledge mapping; encouraging and facilitating knowledge sharing, as well as ways of identifying key knowledge players How to help your organisation reframe its assumptions about learning in the knowledge economy How to ensure that your HR practices are knowledge aligned Contents Defining the characteristics of a knowledge-creating culture; The strategic context for HR's involvement in the knowledge management arena; Planning the cultural shift; Communicating the cultural shift; Knowledge and business process mapping; Understanding the motivation for learning; New approaches to learning; Interweaving people, processes and technology to create and support a knowledge creating culture; Retaining knowledge; Conclusions; References. Readership: Human resource professionals; learning and development practitioners; internal consultants and practitioners working within an organizational development role; Undergraduate and graduate students. Outline the strategic

'This is an extremely welcome and timely contribution which extends our understanding of the relationship between trust and HRM in organizations, a relationship which has until now been under explored. This excellent edited collection explores trust in the context of HRM stage by stage from pre-entry to exit in a thoughtful and provocative way. In each chapter leading scholars in the trust and HRM fields highlight critical issues for both researchers and practitioners to consider. Key reading for anyone interested in how HRM can enhance and develop trust and how trust can contribute to the success of HRM.' --Antoinette Weibel, University of Konstanz, Germany and President of First International Network on TrustAn organization's human resource management (HRM) policies and their implementation have long been claimed to influence trust within an organizational environment. However there has, until now, been a limited examination of the relationship between the two. In this unique book, the contributors explore the HRM cycle from entry to exit, and examine in detail the issue of trust and its links with HRM. Each chapter takes an aspect of HRM including; selection, performance management, careers and personal development, training, change management and exit, and offers a new understanding and insight into the role, importance and challenges to trust within these processes. This timely book will prove to be an invaluable resource for academics interested in trust, HR and organizational behavior. HR professionals should also not be without this path-breaking study. Contributors: M. Ashleigh, J. Billsberry, C. Boon, S.E. Brodt, F. Buckley, M. Clinton, C.L. Cooper, J.R. Crawshaw, D.N. Den Hartog, A.M. Dionisi, G. Enosh, D. Guest, S. Harrington, M. Lindorff, K. Mather, A.K. Mishra, K.E. Mishra, V. Patent, J. Prichard, C. Rayner, M.N.K. Saunders, G.M. Schwarz, R.H. Searle, D. Skinner, S.S. Tzafrir, A. Wilson, L. Worrall

In one modest-sized volume, this book offers three valuable sets of knowledge. First, it provides best practice guidance on virtually every large-scale task a modern manager may be involved in-from recruiting and hiring to onboarding and leading teams, and from employee engagement and retention to performance management and working with difficult employees. Second, it explains the essential concepts and practice of a range of effective leadership styles-including (but not limited to) servant leadership, crisis leadership, change agent leadership, and diversity and inclusion leadership. Third, it offers brief case studies from select CISOs and CSOs on how these management and leadership principles and practices play out in real-life workplace situations. The best practice essentials provided throughout this volume will empower aspiring leaders and also enable experienced managers to take their leadership to the next level. Many if not most CISOs and other leaders have had very little, if any, formal training in management and leadership. The select few that have such training usually obtained it through academic courses that take a theoretical, broad brush approach. In contrast, this book provides much actionable guidance in the nitty-gritty tasks that managers must do every day. Lack of management practical knowledge puts CISOs and CSOs at a disadvantage vis-a-vis other executives in the C-suite. They risk being pigeonholed as "security cops" rather than respected business leaders. Many articles on these subjects published in the press are too incomplete and filled with bad information. And combing through the few high-quality sources that are out there, such as Harvard Business Publishing, can take hundreds of dollars in magazine subscription and book purchase fees and weeks or months of reading time. This book puts all the essential information into your hands through a series of concise chapters authored by an award-winning writer.

This textbook introduces logistics from a broad perspective to include all activities throughout the product and service life cycle pertaining to supply chain and logistics management, the physical supply and distribution of products, and the corresponding maintenance and support. It recognizes the mutual interdependence of the major functional areas of the organization including marketing, production, and finance. The emphasis throughout the text is on logistics in the context of a total business system design process. It views the business as a "system", managing logistics within that system, and thus transforming their Supply Chain. Pedagogy to aid learning is incorporated throughout every chapter, with chapter objectives, case studies, and concept checks. This text is intended for both upper-level undergraduate and lower-level graduate students in both Business and Engineering on logistics and supply chain tracks. It can also serve as a reference for practitioners actively engaged in day-to-day management of logistics and supply chain activities. Supplementary online resources include an instructors' manual, chapter-by-chapter PowerPoint slides, glossary, and a test bank of exam questions.

The pandemic has accelerated the digital transformation in tourism and there has been a surge in new, innovative digital initiatives to help tourism businesses. This book provides a comprehensive treatment of the nature of tourism, events and practices in the digital context. The book looks at how technology has transformed tourism in destination branding, marketing, content marketing, sustainable tourism development and tourism events. It examines the impact of digital transformation on emotions, experiences, information technology tools and marketing techniques. The book will be a useful reference to those researching on tourism, culture, hospitality and marketing and as well as destination planners, managers of tourism destination marketing organizations, regulators, standards and certification bodies, local tourism board authorities and policy makers.

Professor Lewis is to be congratulated upon being among the first economists to tackle the tricky subject of controlling the nationalised industries."Financial Times This book analyses some of the difficulties of costing and price formation that arise out of the existence of overhead costs in nationalised industry. Issues such as the law relating to monopoly and the accountability of public enterprise are considered, along with complex questions such as price formation and the problem of policy in public corporations.

The second edition of this bestselling book, 'Return on Investment in Training and Performance Improvement Programs, ' guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs.

Jack Phillips has composed user-friendly ROI calculations, plus:
*ten post-program data collection methods
*ten strategies for determining the amount of improvement that is directly linked to training programs
*ten techniques for converting both hard and soft data to monetary values
'Return on Investment in Training and Performance Improvement Programs, Second Edition' continues as a primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, and change initiatives throughout organizations.
The book also details implementation issues, provides worksheets, and pinpoints non-monetary program benefits. A case study takes the reader through the ROI process step-by-step.
* Applies the well-known ROI method to training programs
* Provides you with the tools to identify the key indicators for measurement and how to measure them effectively
* Summarizes in simple language everything practitioners need to do to sell, defend, or expand training initiatives to senior management

In recent decades an extensive array of changes and innovations have taken place in and across work organizations and networks of organizations and workers, facilitated by new technologies and technological forms. This has initiated an interest in technological change as one of the conditions for organizational action and researchers have begun to draw inspiration from a wider spectrum of conceptual issues, perspectives and theoretical traditions.
This book is interested in the level of praxis and how this might be understood and theorized. It brings together a comprehensive collection of empirically-grounded and theoretically-informed research projects from studies of organizational practice which explore a number of technological changes in a variety of contexts. These are informed by contemporary debates within and across theoretical approaches including the sociology of technology, work and organizations, actor network theory, technology as text and metaphor, processual and political perspectives, social and business network-based approaches to the analysis of technology and innovation, and the social construction and shaping of technology.
This book will be essential reading for researchers and advanced students within the field of technology, work and organizations and also organization studies and management studies.

eBook available with sample pages: 0203380541