Global markets and competition have forced companies to operate in a physically distributed environment to take the advantage of benefits of strategic alliances between partnering firms. With global operations in place, there is a need for suitable Enterprise Information Systems (EIS) such as Enterprise Resource Planning (ERP) and E-Commerce (EC) for the integration of extended enterprises along the supply chain with the objective of achieving flexibility and responsiveness. Enterprise Information Systems and Advancing Business Solutions: Emerging Models is to provide comprehensive coverage and understanding of various enterprise information systems (EIS) such as enterprise resource planning (ERP) and electronic commerce (EC) and their implications on supply chain management and organizational competitiveness. Design, development, and implementation issues of EIS including ERP and EC will be discussed. These include organizational, people, and technological issues of EIS. This title will also expand the knowledge on ERP and EC and in turn help researchers and practitioners to develop suitable strategies, tactics, and operational policies for EIS and for improving communication in organizations.

A team of interdisciplinary experts provides an up-to-date review of current theories, empirical research, and management strategies that will help organizations address workplace bullying through both prevention and intervention. Workplace bullying is a serious issue that can lead to anxiety, depression, substance abuse, absenteeism, sleep disturbances, and post-traumatic stress syndrome. This book has a simple goal: to help employers see bullying-and stop it. It does that by providing organizations with best practices, management strategies for bullying prevention, and protocols for investigating bullying complaints. Part I of the book overviews workplace bullying, discussing incidence, psychological dimensions, and explanatory models. It looks at reasons bullies do what they do, at the difference between a tough boss and a bully, and at the cost of bullying for organizations. Equally important are the book's insights into the impact of bullying on employees. Everyday problems of employees targeted by bullies at work are illustrated, including the resulting psychological distress that can lead to suicide. Part II of the work focuses on prevention and coping and on legislation that protects employees, including Title VII of the 1964 Civil Rights Act. Finally, to help both employers and employees, the book offers sample anti-bully policies and bully awareness training programs, and also lists organizations concerned with workplace bullying. Takes a lifespan developmental approach to understanding workplace bullying Offers specific recommendations for preventing workplace bullying Shares and addresses real-life stories Provides sample policies and investigation formats Features chapters written by noted scholars, human resource professionals, psychologists, and attorneys

Companies that use innovative training and development practices are likely to report better financial performance than their competitors that do not. Training and development also help a company develop the human capital needed to meet competitive challenges. Many companies now recognize that learning through training, development, and knowledge management helps employees strengthen or increase their skills directly impacting their job performance, satisfaction, and career advancement. The 9th edition covers and addresses the changes in training and development from an employer and employee perspective - adding value to the employer and employee. Based on the author's extensive experience in teaching training and development courses to both graduate and undergraduate students, Employee Training and Development, Ninth Edition, retains the lively writing style, inspiring examples, and emphasis on new technology and strategic training from previous editions.

Business Processes: Operational Solutions for SAP Implementation deals with enterprise resource planning (ERP) systems implementation, and also business operations/processes and information systems to support business operations/processes. There are a large number of books treating ERP implementation, operations management and information systems separately, but books dedicated to all three topics applied to practical issues of ERP implementation are scarce. However, teaching ERP merely as software does not work. Uniting these three topics in one book allows the reader to avoid the problems of teaching separate fields and then connecting them in one complex solution, providing the opportunity to better educate students.

This volume presents current research on gender studies in the specific context of the knowledge economy. Featuring contributions from the 2017 Annual Ipazia, the Scientific Observatory for Gender Studies Workshop on Gender, this book investigates gender issues and female entrepreneurship from social, economic, corporate, organizational, and management perspectives, with particular emphasis on advancing the understanding of gender in business and economic research. The post-industrial knowledge economy is characterized by an emphasis on human capital as the real engine of sustainable growth and development. With women comprising an increasing share of the global workforce, gender studies play a central role in exploring and understanding the attitudes and skills of women in business and their impact on economic and social development. Gender inequality in public and private contexts is decreasing due to an increase of women in leadership roles in business, the expansion and diversity of females in education, and a larger presence of women in policymaking roles. Ipazia, the Scientific Observatory for Gender Studies, aims to define an updated framework of research, service and projects on women and gender relations to highlight the evolution of gender in business and economics. This volume features contributions on female-owned family business, gender diversity in organizations, gender capital, and immigration from the 2017 Ipazia workshop.

Over the past two decades, the service economy has become the largest part of most industrialized nations economies according to key economic indices, such as contribution to GDP and employment. In parallel, the concept of service has been developed in different disciplines as a key theoretical construct that drastically impacts recent research initiatives. Management Information Systems for Enterprise Applications: Business Issues, Research and Solutions provide the conceptual and methodological foundations that reflect interdisciplinary concerns regarding research in management information systems. This book investigates the future of management information systems by means of analyzing a variety of MIS and service-related concepts in a wide range of disciplines, including computer science, software engineering, operations research, management of information systems, economics, management theory, marketing, business strategy, cognitive sciences, anthropology, humanities and the arts, as well as novel concepts and knowledge from related areas.

A new set of major changes is reshaping the economy and creating challenges that are testing the mettle and talents of organizations and their employees. Unless organizations and their employees develop the requisite skills they need to cope with these challenges, many will become casualties of their own deficiencies. "Keys to Employee Success in Coming Decades" seeks to prepare employees for future success in an increasingly demanding and competitive global environment. Sims, Veres, and their contributors are careful to focus on what employees at different levels in the organization will need to do to be successful in the twenty-first century.

Mastery of the knowledge, skills, attitudes, and behaviors discussed by the contributors in this book will lead to enhanced employee performance as the new decade approaches. The requirements for new employees or the redesigned employees is quickly changing. The organizations of tomorrow will expect employees who understand the importance of success; who welcome change and accept it, master it, and deliberately cause it. They are also employees who are proactive innovators, who confront constraints and the limitations on actions that they impose, who take risks and who continue to develop themselves professionally, technically, and personally. Written clearly, concisely, and with a minimum of academic jargon, the book will be important reading for specialists in human resource management, training and development, and others with critical responsibilities throughout the organization.

A practical guide to balancing current and future staffing needs in a volatile economy. When the economy was booming, it was hard to find good people. Winning the talent war was a popular phrase, and those individuals with the right stuff could command hefty salaries and perks. When the economy crumbled, the headhunters were sent packing. Today, companies are starting to hire again, but instead of recruiting a group of fifty, they're hiring five. They're outsourcing and hiring temps. They're replacing lost staff rather than expanding. They're relying on reduced HR department sand in-house managers and staff to make critical staffing decisions. In this environment, good people are hard to find; the top performers are staying where they are, and it's the weak and marginal performers that make up most of the available talent pool. Talent Balancing draws from the author's 35 years in the field to present a fresh and practical approach to recruiting in today's volatile and uncertain environment. training, this book will help you navigate organisational politics, analyse current and future staffing needs, and execute a successful plan. Whether you are ramping up a new team or department or filling a temporary spot. Talent Balancing provides a wealth of insights and tools to ensure that your organisation meets both immediate and long-term goals. It introduces the concept of talent balancing - recruiting and hiring that balances both current and future needs; taps into timely trends, such as the impact of technology and outsourcing; and can be applied by entrepreneurs and managers in established companies, as well as by recruiters.

This title complements and is an extention of Inclusive education in action in South Africa and provides educators and psychologists with the specific information needed to respond to and support learner diversity within inclusive classrooms. This involves the identification and minimising of barriers to learning and development and the maximising of resources to support learning and development. The title examines current thinking about development and learning support against the background of recent policy development.

After decades of stability, power systems are currently undergoing a rapid transition - demand patterns are evolving, while supply sources are shifting to renewable energies at an accelerated pace. This book, written by an experienced energy professional, combines the various aspects of supply and demand developments to offer a unified perspective. It highlights the key changes that the world of electric utilities and power systems will face in the coming decade, as well as the major challenges that will emerge as a result. Supplemented by a wealth of global and local data, the book describes the major patterns that affect both supply and demand, and provides a quantified analysis of their impacts on power system grids and markets. Lastly, it explores the new technologies that can enable the success of these transformations.

This book offers fresh insights into innovation management and its prerequisites. Based on these insights, the authors present a new and proven innovation system, which is being used in practice and has the potential to significantly increase the ability of enterprises to innovate. Starting with the innovation dilemma that enterprises face, the book analyses the concept of innovation as it is (mis)understood in practice, and identifies the missing element in current innovation theories - the innovation gap. Further, it asks whether today's enterprises are well suited for innovation and then describes a solution to the problems identified. The book also introduces a new and important element of the revised innovation process called "Exploration". From leadership issues to building a strong innovation model, it offers state-of-the-art knowledge, which can significantly boost the chances of innovation succeeding in enterprises.

This book explains supply chain management (SCM) using the strategy-structure-process-performance (SSPP) framework. Utilizing this well-known framework of contingency theory in the areas of strategic management and organizational design, SCM is firmly positioned among management theories. The author specifically proposes a theoretical foundation of SCM that will be relevant to such areas as operations management, logistics management, purchasing management, and marketing. Both the static and dynamic sides of SCM are reported. On the static side, supply chain strategies are divided into three patterns: efficiency-oriented, responsiveness-oriented, and the hybrid efficiency- and responsiveness-oriented pattern. For each strategy, suitable internal and external supply chain structures and processes are proposed. On the dynamic side, the big issue is to overcome performance trade-offs. Based on theories of organizational change, process change, and dynamic capabilities, the book presents a model of supply chain process change. On structure, the focus is on the role of an SCM steering department. Illustrative cases are included from such diverse industries as automobiles (Toyota and Nissan ), personal computers (Fujitsu), office equipment (Ricoh), air-conditioning (Daikin), tobacco (Japan Tobacco), chemicals and cosmetics (Kao), and casual fashion (Fast Retailing and Inditex).The strategy and organization of SCM is systematically presented on the basis of the SSPP framework. In particular, the relationships among three management elements-strategy, structure, and process-can be identified in an SCM context. From many of the cases contained in this volume, there emerges an understanding of how to analyze the success and failure factors of SCM using the SSPP framework. In addition, the reader sees not only the static side SCM such as process operation but also its dynamic side such as process innovation and process improvement.

This book provides both a broad overview of the forecasting process, covering technological and human aspects alike, and deep insights into algorithms and platform functionalities in the IBP toolbox required to maximize forecast accuracy. Rich in technical and business explanations, it addresses short-, medium- and long-term forecasting processes using functionalities available in demand planning and demand sensing. There are also several theoretical concepts underpinning the algorithms discussed; these are explained with numerical examples to help demystify the IBP forecasting toolbox. Beyond standard procedures, the book also discusses custom approaches (e.g. new segmentation criteria, new outlier detection and correction methods) and new methods (e.g. the use of Markov chains for forecasting sporadic demands), etc. It subsequently benchmarks common practices using these innovative approaches and discusses the results. As measurement is an important precondition for improvement, an entire chapter is devoted to discussing process improvement and value using the Six Sigma methodology. In closing, the book provides several useful tips and tricks that should come in handy during project implementation.

A global banking risk management guide geared toward the practitioner Financial Risk Management presents an in-depth look at banking risk on a global scale, including comprehensive examination of the U.S. Comprehensive Capital Analysis and Review, and the European Banking Authority stress tests. Written by the leaders of global banking risk products and management at SAS, this book provides the most up-to-date information and expert insight into real risk management. The discussion begins with an overview of methods for computing and managing a variety of risk, then moves into a review of the economic foundation of modern risk management and the growing importance of model risk management. Market risk, portfolio credit risk, counterparty credit risk, liquidity risk, profitability analysis, stress testing, and others are dissected and examined, arming you with the strategies you need to construct a robust risk management system. The book takes readers through a journey from basic market risk analysis to major recent advances in all financial risk disciplines seen in the banking industry. The quantitative methodologies are developed with ample business case discussions and examples illustrating how they are used in practice. Chapters devoted to firmwide risk and stress testing cross reference the different methodologies developed for the specific risk areas and explain how they work together at firmwide level. Since risk regulations have driven a lot of the recent practices, the book also relates to the current global regulations in the financial risk areas. Risk management is one of the fastest growing segments of the banking industry, fueled by banks' fundamental intermediary role in the global economy and the industry's profit-driven increase in risk-seeking behavior. This book is the product of the authors' experience in developing and implementing risk analytics in banks around the globe, giving you a comprehensive, quantitative-oriented risk management guide specifically for the practitioner. * Compute and manage market, credit, asset, and liability risk * Perform macroeconomic stress testing and act on the results * Get up to date on regulatory practices and model risk management * Examine the structure and construction of financial risk systems * Delve into funds transfer pricing, profitability analysis, and more Quantitative capability is increasing with lightning speed, both methodologically and technologically. Risk professionals must keep pace with the changes, and exploit every tool at their disposal. Financial Risk Management is the practitioner's guide to anticipating, mitigating, and preventing risk in the modern banking industry.

In the 'knowledge economy', it is widely recognized that the effective engagement and utilization of human capital and the other facets of intellectual capital are critical, if not the only means, to organizations' short-term success and long-term survival. Quantitative Multidisciplinary Approaches in Human Capital and Asset Management provides robust scientific research and multidisciplinary perspectives on the theory behind the governance of human capital and human assets. Focusing on insight from the diverse fields of economics, finance, accounting, IT, biology, and development, this timely publication is designed to fit the research needs of researchers, practitioners, graduate-level students, and executives seeking methods for managing intellectual capital in the new knowledge economy.

If sound policy is to be made on the issue of marijuana in the workplace, all available empirical evidence about its impact on job performance should be utilized in the decision process. Although a substantial amount of relevant research has been done, the results published in journals in widely divergent fields, are not easily summarized and present no single, simple message for decision makers. Schwenk and Rhodes offer a unique review of this complex body of work and challenge the many highly publicized but scientifically unsound mythical numbers touted as supporting various policy options. The authors provide a clear and objective presentation to managers on how to evaluate the evidence for themselves and make sound decisions for their own organizations. Scrupulously unbiased in its choice of material, the book will be an essential resource for organizational and public policy makers, and for university students and their teachers.

The effect of marijuana on job performance has been widely accepted as harmful--but is it? Congress thought so, and in 1988, used productivity losses which it attributed to marijuana and other drugs to justify passage of legislation initiating a mandate for a drug-free workplace. Additional legislation expanding this mandate followed and a high percentage of large corporations and an increasing number of small businesses now expend scarce resources on anti-drug programs. Schwenk and Rhodes remain neutral in the debate over workplace drug policies, but argue that policy should be informed by empirical research on the impact of marijuana on job performance. Their book is both a challenge to the mythical numbers so often publicized as supporting a particular advocate's vested position, and a guide to both practitioners and scholars to help them evaluate the diverse body of existing evidence and the claims made by those committed to given policy positions.

Schwenk and Rhodes reprint examples of high quality research previously published in major journals in the fields of psychology, anthropology, economics and medicine. Reviewing and summarizing existing findings, the authors relate these findings to the decision situations faced by policy-makers in the private and public sectors. While the book refuses to endorse any decision outcome with regard to marijuana and the workplace, it makes strong recommendations about the DEGREESIprocesses DEGREESR that should be used in selecting those outcomes. It provides guidelines for evaluating policy-relevant social scientific evidence and discusses the role such evidence can and should play in policy-making. The book shows that contrary to widely held beliefs, very little evidence that the substance has a consistent negative effect on worker productivity. Though social science does not show that resources devoted to creating a drug-free workplace are likely to pay off economically, the authors stress that the implications of this fact for corporate and government decisions are not cut and dried, but depend on the decision rules and the policy goals selected by policy-makers. This book will be an essential tool for managers, scholars, and anyone trying to make sense of the complicated and confusing maze of data and arguments surrounding this divisive issue.

This book provides a general overview of intelligence in health policy, health-care organizations and health services in the light of the current EU digital agenda, which aims to make health data and e-health tools publicly available. The first part analyses the implications of knowledge management and decision-making procedures for intelligent health policies and governance. The second part discusses in detail the concept of intelligence and illustrates why the perspective of organizational intelligence offers a solution to contemporary problems in health care, while the third part focuses on intelligent leadership models in health-care organizations. Providing a guide to new ways of understanding, developing, and reforming health policy and health services, it appeals to scholars as well as decision-makers in health governance and health-care institutions.

The purpose of this book project is to analyze why the workplace is changing so rapidly, identify the enabling factors and understand what we can do to best prepare for the future. The analysis led to four significant factors which are all fundamental to the formation of the future world of work. They are the incredible enabling technologies, changing attitudes, workforce demographics and globalization. The rapid and irreversible coalescing of these factors is creating what is referred to in the book as, ""The Virtual World of Work or VWOW."" The book covers the changing workplace from the 1960s through to the present, and then looks to see what is emerging next and provides predictions for the future workplace. To assist the readers in tracking their progress, the book provides a segmentation of this time frame into four distinct stages. Each stage is identified by the capabilities specific to the majority of the worker force in each stage. As the work force transitions from one stage to the next, the accumulated enhancements or changes to who, how, where and when tasks are completed is explored.The book project introduces some original thinking and combines this with the knowledge and expertise from the leaders in this new field. The book is organized around five basic questions concerning the virtual world of work. The questions are: What is the Virtual World of Work? What Factors have Enabled the Virtual World of Work? Will the Virtual World of Work Continue? How will the Virtual World Work? How to Architect the Virtual World of Work? The book covers why the change is happening and how we can better plan for the future virtual world of work. Over 25 million workers in the U.S. work from home at least a few days per month. More and more workers are joining these virtual workers daily and the amount of time worked out of the traditional office is growing even more rapidly. There are literally millions of people who need the information in this book.

Each new generation of upcoming professionals requires different strategies for effective management within the workforce. In order to promote a cohesive and productive environment, managers must take steps to better understand their employees. The Handbook of Research on Human Resources Strategies for the New Millennial Workforce is an authoritative reference source for the latest scholarly research on theoretical frameworks and applications for the management of millennials entering the professional realm. Focusing on methods and practices to enhance organizational performance and culture, this book is ideally designed for managers, professionals, upper-level students, and researchers in the fields of human resource and strategic management.