The fourth edition of Organization Theory & Design provides students with an understanding of the different approaches to designing and managing an organization. Illustrated with many enlightening global examples drawn, this book combines classic ideas and contemporary theories to reflect the challenges faced by managers. Developed for students in the UK, Europe, the Middle East and Africa, it provides an up-to-date, international perspective to Richard L. Daft's landmark text.

With the development of the integrative supply chain management approach, traditional thinking about concepts such as purchasing, materials management, distribution and logistics management has become outdated. Speculation on the reasons for dynamic growth of supply chain management in South African businesses ranges from the opening up of the domestic economy to the pressure of global competitors. The astonishing success of progressive organisations such as SA Breweries, Sasol, Iscor, Steinhoff and Sappi in the international marketplace, however, is in no small part a result of their early adoption of the supply chain philosophy (customer value creation, total cost of ownership, integration of processes and the reduction of cycle time) and they have contributed significantly to the unprecedented growth of supply chain management in South Africa. Supply chain management identifies the strategic impact and evolutionary direction of the field in a global market environment and emphasises the changes in processes and management thinking required to introduce supply chain management in South African organisations. It covers topics such as supply chain strategies, organisations, optimisation, performance improvement, customer service, quality and inventory management, total cost of ownership, green supply chain management, investment recovery, e-commerce, negotiations, transport and distribution management, the retail supply chain and global supply chain management. Supply chain management is aimed at all supply chain, logistics and transport management students.

In a South African business environment characterised by change, turbulence and competitiveness, strategy is even more crucial today than ever before. Many people's lives and jobs are affected by strategic decisions, and far too often top management develops a strategy that is never communicated to or fully understood by other levels of management and employees, or is not even relevant to the future survival of the company. Strategic management explains the principles and application of the strategic management process, vital to the continued success of every organisation. This is the third edition of Strategic management, the first specifically southern African handbook on this subject. It emphasises the important role of corporate governance, with specific reference to the King III Report. Appropriate South African examples and case studies are used to illustrate the latest trends, particularly the history, development and strategy of South African Breweries (SAB Limited). Theory is applied to this cohesion case after every chapter of the book. Key terms, summary questions and answers, relevant websites and recommended reading lists are also provided. Strategic management will be invaluable not only to students of business management but also to organisations, from corporate companies with management training programmes to small business ventures struggling to hold their ground in a competitive environment.

Entrepreneurship - a South African perspective is a guide to becoming a successful entrepreneur. It describes and illustrates new venture creation within a South African context: the start-up process, the growth stages and the challenges in the maturity phase of the business. It provides exercises, activities and numerous case studies based on the latest research in South Africa. In this edition of Entrepreneurship all data has been updated, and a new chapter on corporate entrepreneurship and current information about broad-based black economic empowerment (BBBEE) have been introduced. To provide a more practical context, profiles of typical entrepreneurs have been presented.

Today it is clear to managers and entrepreneurs that the business environment can change at any given time. Strategic management is an important and ongoing process of formulating and implementing strategies that help an organisation to position itself optimally and so maintain a competitive advantage that results in profit. It creates harmony between any organisation, big or small, and its environment. All stakeholders are affected by strategic decisions. In the South African context, strategic management is crucial for all profit-seeking as well as non-profit-seeking organisations as a result of an ever-changing, turbulent and competitive environment. It is therefore important for students and practitioners of management at every level and in every organisation to understand the vital role of strategic management in the life of an organisation. The strategic management process: a South African perspective is a new South African handbook with a fresh and exciting perspective. Its four parts follow an understandable and practical approach, making use of numerous figures and "strategy in action" cases to support the theory. The strategic management process: a South African perspective should prove invaluable both to students in strategic management and to organisations, from corporate and public companies with management training programmes, to small business ventures that are trying to gain a competitive advantage in a cut-throat environment.

Entrepreneurship - a South African perspective provides an overview of entrepreneurship and important related topics in the field of entrepreneurship. In addition it is a guide to becoming a successful entrepreneur. It describes and illustrates new venture creation within a South African context: the start-up process, the growth stages and the challenges in the maturity phase of the business. It provides exercises, activities and numerous case studies based on the latest research in South Africa. In this third edition of Entrepreneurship all the chapters have been updated, and some chapters, including those on corporate entrepreneurship, e-business and the resource requirements of legal and related aspects, have been substantially revised. To provide a more practical context, profiles of typical entrepreneurs are also included. Contents include the following: Seeing, locating, measuring and opening the window of opportunity; Developing the business plan; Determining the resources required; Fair trade, competition and consumer protection; The role of national government in developing and enabling the small business environment; Controlling and planning for growth; Key issues of business success or failure; E-commerce opportunities; Corporate entrepreneurship in South Africa. Entrepreneurship is aimed at undergraduate students at all higher education institutions in South Africa, as well as managers, management consultants and trainees, developers and presenters of in-house business courses.

There is a growing awareness in the global business environment of the importance of managing the supply side, also referred to as the input side, of business as a strategically important area. South African business managers are certainly also aware of the strategic significance of purchasing and supply management and the potential it holds for gaining a competitive advantage in an increasingly difficult and competitive business environment. This edition of Purchasing and supply management provides contemporary insights into this dynamic field of business management. Purchasing and supply management introduces new concepts and management tools to make purchasing and supply management more efficient in functioning within the broader concept of supply chain management. It covers not only basic principles, but also the activities incumbent on a purchasing and supply manager, as well as resources and areas of application. Furthermore, it addresses the relationships between purchasing and concepts such as logistics management and the more integrated system of supply chain management. This new edition has been comprehensively updated and includes case studies and multiple-choice questions which were not in the previous edition. It is therefore student friendly, but at the same time remains a valuable aid to the purchasing fraternity in South African business. Some of the more prominent topics that are included in this edition are the following: Purchasing and supply policies and strategies; purchasing price determination and cost analysis; evaluation and selection of suppliers; the management of quality; electronic commerce and electronic procurement applications; purchasing from small businesses. Purchasing and supply management is aimed at students in this field as well as practitioners in business.

This standard South African text has been revised to incorporate current management issues and offer contemporary perspectives in the field. The edition of this title retains its pragmatic element, while the theory has been made more accessible through the outcomes-based approach. It covers the basic principles of purchasing and supply management, the activities incumbent on a purchasing and supply manager, as well as resources and areas of application. It addresses the transition from basic purchasing and supply management to the more integrated system of supply chain management. Several contemporary notions, such as the supply chain management approach, strategic sourcing, electronic information systems, supply contract management, supplier relationship management, risk management and the purchasing of services are included. Ethical aspects and purchasing from small and disadvantaged businesses receive more emphasis in this edition. This new and updated edition of a trusted and reliable text offers stimulating new insights. Readers who are familiar with the previous editions will find the new one both exciting and rewarding.

Although much has been said and written about the need for government to adapt to the new realities that resulted from the transformed paradigms in the Information Age, the world is lacking practical, tangible solutions on how to respond to these changes. This title analyses the trends that can be regarded as manifestations of transition, as the world struggles to get to grips with adopting deeply entrenched paradigms and traditional truths to enable effective service renderings and restore the declining relationship between government and its clients, the Information Age citizenry.

A resource for students and supervisors alike, the topics covered are related to the management of postgraduate research studies: the development of a successful research proposal (with examples); research resource management; research ethics and more.

The 9th edition of this classic textbook provides students with a firm understanding of current management theories and practical skills to help smooth their transition into the workplace.

Combining theory and practice it has been fully updated with a revised three-part structure to help learners focus on the many roles managers can play in an organization.

It covers the topics most commonly taught on business courses at undergraduate and postgraduate level and gives students an insight into the latest trends in the ever-changing world of management.

Most of the research into what constitutes effective leadership emanates from the United States and is not very useful in an African context. Africa is a continent of extraordinary cultural, geographic, economic and political diversity, featuring largely emerging economies and rapid political, economic and social development.

Global Business Management in Emerging Markets – An African Imperative seeks to set leadership theory in the African context. It takes into account typical African circumstances, values and beliefs, designed for the development of leaders’ skills and provides practical, real-life examples, exercises and case studies.

Discover how your communication conveys your character -- or who you are as a person -- as you learn to make effective written and oral communication choices in your professional and personal life.

Master your own natural, conversational style to earn trust and respect, to differentiate yourself in your career, or to gather funding. This edition addresses today's most important business communication concepts as new self-reflection questions help you develop a deeper understanding of yourself to better communicate and reach personal and professional goals. A new communication model emphasizes character check, audience analysis, message and medium (CAM) within in-person, online or social media communication. Intriguing examples from real companies illustrate principles at work.

You also learn to communicate within a team, resolve conflict and maximize the latest communication and collaboration technology tools.

On this page you find summaries, notes, study guides and many more for the textbook Introduction to Business Management and General Management, written by . The summaries are written by students themselves, which gives you the best possible insight into what is important to study about this book. Subjects like Introduction to Business Management and General Management will be dealt with.

This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses.

Business Research Methods will show your students how to undertake all parts of their research through this clear structured guide. Christina Quinlan's qualitative and holistic approaches are combined with William Zikmund's quantitative and advanced methods to give your students a broad spectrum of approaches for their research project. It is a comprehensive and interesting text that is essential reading for any business student taking a research methods module. Each stage of the research process is considered, including ethics and philosophical frameworks.

Learn to master the most proven methods in project management as well as exciting new techniques emerging from current industry and today's most recent research with Kloppenborg's CONTEMPORARY PROJECT MANAGEMENT, 4E. This edition introduces time-tested manual techniques and progressive automated techniques, all consistent with the latest PMBOK (R) Guide and standards and integrated with Microsoft (R) Project 2016. The book's focused approach is ideal for building strong portfolios that showcase project management skills for future interviews. All content is consistent with the knowledge areas and processes of the 6th edition of the PMBOK (R) Guide to give you an advantage as you prepare to become a Certified Associate in Project Management (CAPM (R)) or Certified Project Management Professional (PMP (R)), if desired.

Business Process Management has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add impactful and measurable value to their organizations. The book covers all major frameworks, including LEAN and Six Sigma, and offers a unique emphasis on BPM’s interrelationship with organizational management, culture, and leadership. Its common-sense approach teaches how BPM must be well-integrated across an entire business if it is to be successful, augmented and aligned with other management disciplines.

This thoroughly revised and updated fifth edition includes:

• Discussion of the impact of the COVID-19 Pandemic on business operations, business transformation, remote working, and new processes.
• New and revised content on sustainable processes in BPM.
• Expanded material on process automation and new technologies, including AI.
• New and revised international case studies and practical examples.
• A streamlined layout, as well as new questions and thought-provoking comments to promote discussion and thinking.

Business Process Management is an accessible core text for advanced undergraduate and postgraduate students studying Business Process Management, Operations, Production, and Strategic Management, as well as an indispensable guide to any senior business executive or chief financial officer.

The work is complemented by online resources to support instructors and learning, including PowerPoint slides for each chapter.

Hoteliers, restaurateurs, licensees and catering managers will, in the course of their work, enter into many legal relationships with other parties whilst at the same time being required to adhere to all of the statutory laws that apply to their business. A sound knowledge of the law is therefore important to the professional owner or manager, as are knowledge of business management and the fundamental skills of the profession.

Identifying and analysing safety risks sees a discussion of the various aspects pertaining to safety risk, including the identification of risk and classification of risk. This book also takes an in-depth look at safety hazards and their origins, the legal requirements pertaining to safety risk and the analysis of safety risk. Other important aspects that are discussed by the authors are the role of cross functional teams, evaluating and reporting on safety risk. These topics provide the reader with in-depth knowledge on the topic of safety risk identification and analysis.

This practical, student-focused text shows how to focus all of an organization's resources on continuous and simultaneous improvement of quality and productivity - thereby continually improving both performance and competitiveness. QUALITY MANAGEMENT FOR ORGANIZATIONAL EXCELLENCE: INTRODUCTION TO TOTAL QUALITY, 7/e coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and many topics that competitive books overlook (e.g., peak performance, partnering, manufacturing networks, culture, and crucial "people" aspects of quality). Direct and straightforward, it links "big picture" theories and principles to detailed real-world strategies and techniques. Throughout, critical thinking activities, discussion assignments, and research links promote deeper thinking and further exploration. This edition adds all-new cases, plus new information on topics ranging from supervision to certification, QFD and SPC to benchmarking and JIT.

This book identifies the responsibilities of management in the regulatory territories of the FAA (USA), the EASA (European Union) and the GCAA (UAE), identifying the daily challenges of leadership in ensuring their company is meeting the regulatory obligations of compliance, safety and security that will satisfy the regulator while also meeting the fiducial responsibilities of running an economically viable and efficient lean company that will satisfy the shareholders.

Detailing each responsibility of the Accountable Manager, the author breaks them down to understandable and achievable elements where methods, systems and techniques can be applied to ensure the role holder is knowledgeable of accountabilities and is confident that they are not only compliant with the civil aviation regulations but also running an efficient and effective operation. This includes the defining of an Accountable Manager "tool kit" as well as possible software "dashboards" that focus the Accountable Manager on the important analytics, such as the information and data available, as well as making the maximum use of their expert post holder team.

This book will be of interest to leadership of all aviation- related companies, such as airlines, charter operators, private and executive operators, flying schools, aircraft and component maintenance facilities, aircraft manufacturers, engine manufacturers, component manufacturers, regulators, legal companies, leasing companies, banks and finance houses, departments of transport, etc; any relevant organisation regulated and licensed by civil aviation authority. It can also be used by students within a wide range of aviation courses at colleges, universities and training academies.

General management provides the basic management knowledge managers and entrepreneurs require in today's ever-changing and competitive environment. The book incorporates the fundamental concepts found in any general management course, including the basic management functions of planning, organising, leading (activating) and control, as well as some additional management functions. The discussion is augmented with real-life management in action examples. Today's business environment is challenging and ever-changing. Accordingly, any manager, whether in the public or private sector, whatever the size and type of organisation, has to have some basic management knowledge and skills. Although the emphasis of this book falls on the management functions, important management issues such as diversity, organisational change, ethics and social responsibility are also introduced. In addition, the book emphasises the importance of effective management because all organisational stakeholders are affected by the way today's managers manage their organisations. This is a new 'back-to-basics' South African textbook on management with no unnecessary frills. It is believed that this book, with its easy-to-follow, practical layout, will be invaluable to all existing and potential management practitioners in all organisations, from corporate companies with management training programmes, to organisations in the public sector and small business ventures, all of which are tasked with managing people in an ever-changing and demanding competitive environment. The editor, Kobus Lazenby, is an associate professor in the Department of Business Management at the University of the Free State, specialising in general, strategic and project management. The other contributors to this book all lecture in management at South African universities.

Managing organisational behaviour not only critically examines organisational behaviour in contemporary South African institutions (including the Public Service) but relates that behaviour to relevant chaos and quantum complexity theories. This significant text focuses on the development of the multitude of skills crucial to effective, sustainable management and consequently the attainment of organisational goals. Managing organisational behaviour provides an guide to understanding employee behaviour and the tools to create a high-performance organisation. Key focus areas include - Essentials of employee and group behaviour; managing diverse groups; collective bargaining; organisational change and development; chaos management; redesigning organisations. Professionals, laypersons, graduate and undergraduate students of the social sciences will find this an exciting text that is bound to stimulate discussion.