The advent of globalisation, and the rise of entrepreneurialism and the virtual office, make the ability to communicate independently and effectively increasingly valuable. Against a background of technological innovation, this fourth edition of The Communication Handbook sets out the principles underlying effective communication today and then focuses on their application, enabling students in all fields of study to develop and refine their reading, listening, speaking and writing practices.

General management provides the basic management knowledge managers and entrepreneurs require in today's ever-changing and competitive environment. The book incorporates the fundamental concepts found in any general management course, including the basic management functions of planning, organising, leading (activating) and control, as well as some additional management functions. The discussion is augmented with real-life management in action examples. Today's business environment is challenging and ever-changing. Accordingly, any manager, whether in the public or private sector, whatever the size and type of organisation, has to have some basic management knowledge and skills. Although the emphasis of this book falls on the management functions, important management issues such as diversity, organisational change, ethics and social responsibility are also introduced. In addition, the book emphasises the importance of effective management because all organisational stakeholders are affected by the way today's managers manage their organisations. This is a new 'back-to-basics' South African textbook on management with no unnecessary frills. It is believed that this book, with its easy-to-follow, practical layout, will be invaluable to all existing and potential management practitioners in all organisations, from corporate companies with management training programmes, to organisations in the public sector and small business ventures, all of which are tasked with managing people in an ever-changing and demanding competitive environment. The editor, Kobus Lazenby, is an associate professor in the Department of Business Management at the University of the Free State, specialising in general, strategic and project management. The other contributors to this book all lecture in management at South African universities.

A resource for students and supervisors alike, the topics covered are related to the management of postgraduate research studies: the development of a successful research proposal (with examples); research resource management; research ethics and more.

The growth of the wildlife industry in South Africa can be measured by the growth in the number of wildlife ranches. In 1965 there were only four wildlife-fenced properties in the former north-western Transvaal. By 2005, 40 years later, there were more than 10 000 properties with wildlife exemption permits in the nine provinces combined. As the wildlife industry continues to expand, so too does the need for scientific knowledge upon which it must be based.

This sixth edition of Game ranch management is written by 39 experts in various fields and edited by two experienced wildlife ecologists, managers and veterinarians. It is as complete a guide as possible for wildlife ranchers in South Africa. All the chapters have been revised and updated, with extensive new information on information systems and data management; economics of the wildlife industry in South Africa; bacterial, viral and protozoal diseases of wildlife; buying and selling wild animals; hunting, keeping and managing large terrestrial carnivores; trophy hunting; meat production; veld management, and habitat rehabilitation.

Completely new chapters or subchapters include the following:

• Marketing
• Genetic management
• Medical assistance in the field
• Ecto- and endoparasites
• The management of internal parasites
• Capturing wild animals actively
• Falconry
• Legislation and codes of conduct

Game ranch management is designed for undergraduate and postgraduate students doing degrees or modules in wildlife management and ranching at training institutions across southern Africa. It is also a guide for current and future owners of extensive wildlife production units.

Information Management is useful to students who are currently involved in handling information in any office environment.

The aim of this module is to equip office employees with the necessary skills and knowledge to manage information in the office relating to budgeting, buying and selling, wages and salaries, petty cash, banking and insurance. The credit calculation is based on the assumption that students are already competent in terms of the following outcomes or areas of learning when starting to study towards this section standard, namely: a senior certificate or equivalent NQF level 4 qualification; the ability to study independently and communicate effectively in the language of instruction; and the ability to perform basic arithmetic calculations.

The module is set to enable one to:

• understand the financial function of an organisation;
• understand the basic concepts of financial management;
• draw up and manage the office budget;
• manage the buying and selling activities in an office;
• manage the wages and salaries in an office;
• manage the petty cash in an office;
• understand the banking issues related to an organisation; and
• understand the basics of insurance in an organisation.

With the development of the integrative supply chain management approach, traditional thinking about concepts such as purchasing, materials management, distribution and logistics management has become outdated. Speculation on the reasons for dynamic growth of supply chain management in South African businesses ranges from the opening up of the domestic economy to the pressure of global competitors. The astonishing success of progressive organisations such as SA Breweries, Sasol, Iscor, Steinhoff and Sappi in the international marketplace, however, is in no small part a result of their early adoption of the supply chain philosophy (customer value creation, total cost of ownership, integration of processes and the reduction of cycle time) and they have contributed significantly to the unprecedented growth of supply chain management in South Africa. Supply chain management identifies the strategic impact and evolutionary direction of the field in a global market environment and emphasises the changes in processes and management thinking required to introduce supply chain management in South African organisations. It covers topics such as supply chain strategies, organisations, optimisation, performance improvement, customer service, quality and inventory management, total cost of ownership, green supply chain management, investment recovery, e-commerce, negotiations, transport and distribution management, the retail supply chain and global supply chain management. Supply chain management is aimed at all supply chain, logistics and transport management students.

Communication in the Office is to equip any person working in an office environment with the basic knowledge, skills and attitudes to communicate effectively in the administrative and office environment.

Communication is the basis of all relationships. All business matters depend on the exchange of information, and the success of the organisation’s performance depends on the effective exchange of this information. Communication therefore affects every decision and almost every activity in the organisation. It does not include only human communication but also the management of communications technology – computer, email, voice-mail, databases and all other technical equipment of the modern electronic office. To ensure effective communication it is necessary to have a basic knowledge of communication. This aspect is addressed in Chapter 1. Chapters 2 and 3 will focus on written and electronic communication. In Chapter 4, all relevant aspects regarding meetings are addressed.

This module will enable you to:

• understand the importance of good communication in an office environment, as well as the elements of the communication process (verbally and written communication);
• compile business letters, memoranda and reports;
• use different forms of electronic communication in the office; and
• organise all aspects of a meeting and take the minutes

The Business and Office Environment will be useful to students who are currently involved in handling financial issues in any office environment. The aim of this module is to equip office employees with the necessary skills and knowledge to manage financial issues in the office relating to budgeting, buying and selling, wages and salaries, petty cash, banking and insurance.

The credit calculation is based on the assumption that students are already competent in terms of the following outcomes or areas of learning when starting to learn towards this section standard, namely:

- A senior certificate or equivalent NQF level 4 qualification;
- The ability to study independently and communicate effectively in the language of instruction; and
- The ability to perform basic arithmetic calculations.

The scope and context of this section focuses on the business environment in all the economic sectors in South Africa.

This module will enable you to:
- Understand the financial function of an organisation;
- Understand the basic concepts of financial management;
- Draw up and manage the office budget;
- Manage the buying and selling activities in an office;
- Manage the wages and salaries in an office;
- Manage the petty cash in an office;
- Understand the banking issues related to an organisation; and
- Understand the basics of insurance in an organisation.

Good operations and supply chain management practices are essential for the existence of both private and public organisations offering goods or rendering services. These practices are subject to volatile changes in markets due to global developments and hence it is important to understand the drivers of change to be able to respond adequately. Trends in operations and supply chain management covers a number of these drivers within the realm of operations and the supply chains serving businesses, so that the reader is equipped to respond with robustness in the changing environment.

The book covers the topics from a practical perspective and shares many case studies and examples to take the reader on a logical path of understanding the trends in operations and supply chain management and the importance of the drivers of change while sharing practical advice and solutions for the global industry.

The contents include the following:

• Green purchasing fundamentals
• Design for the environment
• Environmental accounting and environmental economics
• Sustainable operations and supply chain management
• Food security
• Digital technologies and operations in the fourth industrial revolution
• Maritime logistics
• Construction supply chain

Trends in operations and supply chain management is aimed at undergraduate students as well as professionals working in industry to support the sustainable business practices and goals of their organisations.

A definitive roadmap for implementing effective supply chain management

Strategic sourcing redefines the traditional approach to buying and using materials and services. Purchasing and supplier programs are receiving substantial attention in current professional literature, but there is little information on implementing supplier strategies and techniques.

Harnessing Value in the Supply Chain offers a specific, step-by-step approach to the strategic sourcing process, developed by the author at Southern California Edison. This unique reference provides expert guidance on designing, launching, executing, evaluating, and maintaining a sourcing project. It includes illustrations, examples, and templates for immediate use. Finally, supply chain management and strategic sourcing are presented in a usable, comprehensive, and cost-effective framework.

To illustrate this approach, the book describes the experience of Southern California Edison, a utility company that achieved $150 million in annual cost reduction through a strategic sourcing program. The story is told from the perspective of the people who led the revolutionary change at SCE, as wellas the suppliers. A detailed method on how to duplicate SCE's success is included in the book.

This book is unique in that it fully traces a strategic sourcing initiative from conception to implementation—and it is the only book that documents the SCE story. Harnessing Value in the Supply Chain is a powerful tool that will help organizations optimize their resources and develop relationships to sustain effective supply chain management.

In the past, the natural environment and business were often seen as competing interests. Now, world leaders recognise that the future depends on a new approach to business, operating in harmony with the environment. In Environmental Management – A business management approach, the vital connection between environmental management and business sustainability is clearly outlined.

The book gives students and practitioners insight into the impact business and lifestyle decisions have on the natural environment, and how this in turn affects the long-term sustainability of business. It also gives an overview of key environmental principles and the need to balance these with business activities.

Key Features/ Benefits

• clearly defined learning outcomes at the start of each chapter to help readers navigate the contents
• self-assessment questions at the end of each chapter to test the reader’s understanding of the material
• examples that are relevant to the South African business environment

This standard South African text has been revised to incorporate current management issues and offer contemporary perspectives in the field. The edition of this title retains its pragmatic element, while the theory has been made more accessible through the outcomes-based approach. It covers the basic principles of purchasing and supply management, the activities incumbent on a purchasing and supply manager, as well as resources and areas of application. It addresses the transition from basic purchasing and supply management to the more integrated system of supply chain management. Several contemporary notions, such as the supply chain management approach, strategic sourcing, electronic information systems, supply contract management, supplier relationship management, risk management and the purchasing of services are included. Ethical aspects and purchasing from small and disadvantaged businesses receive more emphasis in this edition. This new and updated edition of a trusted and reliable text offers stimulating new insights. Readers who are familiar with the previous editions will find the new one both exciting and rewarding.

Most of the research into what constitutes effective leadership emanates from the United States and is not very useful in an African context. Africa is a continent of extraordinary cultural, geographic, economic and political diversity, featuring largely emerging economies and rapid political, economic and social development.

Global Business Management in Emerging Markets – An African Imperative seeks to set leadership theory in the African context. It takes into account typical African circumstances, values and beliefs, designed for the development of leaders’ skills and provides practical, real-life examples, exercises and case studies.

This practical, student-focused text shows how to focus all of an organization's resources on continuous and simultaneous improvement of quality and productivity - thereby continually improving both performance and competitiveness. QUALITY MANAGEMENT FOR ORGANIZATIONAL EXCELLENCE: INTRODUCTION TO TOTAL QUALITY, 7/e coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and many topics that competitive books overlook (e.g., peak performance, partnering, manufacturing networks, culture, and crucial "people" aspects of quality). Direct and straightforward, it links "big picture" theories and principles to detailed real-world strategies and techniques. Throughout, critical thinking activities, discussion assignments, and research links promote deeper thinking and further exploration. This edition adds all-new cases, plus new information on topics ranging from supervision to certification, QFD and SPC to benchmarking and JIT.

For graduate and upper-level undergraduate marketing research courses. For over 30 years, this text has provided students with the information they need to understand and apply multivariate data analysis. Hair et. al provides an applications-oriented introduction to multivariate analysis for the non-statistician. By reducing heavy statistical research into fundamental concepts, the text explains to students how to understand and make use of the results of specific statistical techniques. In this seventh revision, the organization of the chapters has been greatly simplified. New chapters have been added on structural equations modeling, and all sections have been updated to reflect advances in technology, capability, and mathematical techniques.

Initially developed by the aviation industry, RCM is rapidly becoming fundamental to the practice of maintenance management and is now in use at hundreds of industrial and service organizations around the world. This book provides an authoritative and practical explanation of what RCM is and how it can be applied. It is of vital importance to anyone concerned with productivity, quality, safety, and environmental integrity. Written by an expert in the field who has helped users apply RCM and its more modern derivative, RCM2, at more than 600 sites in 32 countries. The second edition includes more than 100 pages of new material on: condition monitoring the analysis of functions and failures human error the management risk failure finding the measurement maintenance performance Introduction to RCMThe Plant Register Functions and Failures Failure ConsequencesPreventive TasksDefault Actions The RCM Decision Diagram Planning, Organizing and Controlling the Proposed Task The Nature of Failure and Technical HistoryImplementing RCMWhat RCM Achieves A Brief History of RCM

Business as usual’ is not a sustainable strategy in the 21st-century workplace. Organisations have to adapt in order to thrive in the contexts of a transforming South Africa and increasing exposure to the global economy.

South African and African organisations need interventions based on international knowledge and best practices but supplemented with African research and application. In Fundamentals of Organisation Development and Change Management, the authors have combined their extensive local and international experience in the practice of organisation development and change management to present the student, manager and science practitioner with the fundamentals they need to facilitate change initiatives.

Key Features/ Benefits:

• Approaches to organisation development and change management
• The differences between organisation development and change management classic organisation development models and theories, combined with latest developments in the field
• A practical, structured approach to change managementcase studies in the South African context enriched learning activities throughout the text with added reflective questions, multiple choice questions and case studies at the end of each chapter.

The book covers the core concepts of organisation development with a good balance between theory and application, and is accessible to the novice student, manager and science practitioner of OD. Although the practice of organisation development is growing rapidly in South Africa and neighbouring countries, the lack of academic books on the subject for undergraduate students to serve as a foundation in this field poses a challenge. The aim of this book is to address this gap.

Examine the latest practices, trends, and emerging developments as PRINCIPLES OF SUPPLY CHAIN MANAGEMENT: A BALANCED APPROACH, 5E guides you step-by-step through the management of all supply chain activity.

You review issues related to both domestic and global supply chains as comprehensive, one-of-a-kind coverage encompasses important processes in operations, purchasing, logistics, as well as process integration. A balanced approach follows the natural flow through the supply chain. Well-organized chapters demonstrate the practical applications of supply chain management in today's workplace with the help of intriguing SCM Profiles and interesting real business examples.

Relevant end-of-chapter questions, problems, and new cases help you put what you learn into practice as you sharpen your management skills.

Entrepreneurship - a South African perspective is a guide to becoming a successful entrepreneur. It describes and illustrates new venture creation within a South African context: the start-up process, the growth stages and the challenges in the maturity phase of the business. It provides exercises, activities and numerous case studies based on the latest research in South Africa. In this edition of Entrepreneurship all data has been updated, and a new chapter on corporate entrepreneurship and current information about broad-based black economic empowerment (BBBEE) have been introduced. To provide a more practical context, profiles of typical entrepreneurs have been presented.

An introductory construction health and safety text will change the way that entry-level South African, and health and safety practitioners elsewhere, see the subject. This foundational text is a must-read and an excellent addition to all practitioners’ and academic reference material when navigating the construction health and safety space.

The text is a blend of research-based theory and industry-based practice which will assist in meeting good standards in the workplace for those just entering the field after graduating from college or university, or even the seasoned practitioner who needs a refresher. A selective range of foundational subject areas relating to construction health and safety is covered in the text. Areas generally not well managed on construction sites, specifically in the field of occupational health, are extremely important in managing employee wellbeing, primary health care and limiting occupational diseases.

The author has included his knowledge, and decades of experience in construction health and safety across many countries, into this introductory text.

Give students the critical leadership skills and solid understanding of theory to become effective leaders during turbulent times with Richard Daft's THE LEADERSHIP EXPERIENCE.

This edition combines extensive, in-depth scholarly research with examples from hundreds of leaders in real organizations and dozens of new experiential exercises. Students explore the latest insights in leadership theory and contemporary leader behavior. Revisions address traditional leadership topics as well as emerging developments, including leading agile, hybrid and remote work teams; establishing growth mindsets; encouraging mindfulness; embracing diversity and leading with love versus fear. Content also addresses moral awareness, optimism bias, leading with grit, a leader's responsibility to followers, creating a healthy culture and collective activism.

Memorable examples and unique thoughts behind actual leadership decisions make topics further come alive.

Retailing is a high tech, global, growth industry that provides challenging and rewarding career opportunities for college graduates. This book and its corresponding tools and exercises were written to expose students to the excitement of retailing and prepare them for a career in retailing and related fields. Known for its strategic look at retailing and current coverage, this new '7th edition' continues to be organized around a model of strategic decision-making. One of the major advantages of the Levy/Weitz approach is the text's readability, organization, and its emphasis on how students can come to grips with real retailing issues and be able to solve problems. This text's logical organization around a decision-making process allows readers to learn about the process of strategic decisions first before moving on to decision implementation. The implementation decisions are broken down into merchandise management decisions and store management decisions, just as they would be in a real retailing setting. This text provides a balanced treatment of strategic, 'how to,' and conceptual material, in a highly readable and interesting format. 'The seventh edition' continues its cutting edge coverage on the latest topics and developments in retailing including globalization; customer relationship management programs; multi-channel retailing; supply chain management, the use of the Internet to improve operating efficiencies and customer service; and, legal, ethical and cooperate social responsibility issues. Students indicate that this text is a 'good read' because of the numerous examples of retailers, their practices, the interesting retail facts in the margins, and eye catching design and layout.

Prepare future managers with an understanding of HR skills. Managing Human Resources gives future managers a solid business understanding of human resource management skills. The approach used in this text makes human resources relevant to anyone who has to deal with HR issues in the workplace, even those who do not hold the title of manager. The 8th Edition is updated to include new introductory vignettes, new case studies, and a focus on emerging trends in HR.

The 9th edition of this classic textbook provides students with a firm understanding of current management theories and practical skills to help smooth their transition into the workplace.

Combining theory and practice it has been fully updated with a revised three-part structure to help learners focus on the many roles managers can play in an organization.

It covers the topics most commonly taught on business courses at undergraduate and postgraduate level and gives students an insight into the latest trends in the ever-changing world of management.

This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses.