Administrative Management was written specifically for people working in the field of administrative management, as well as those studying administrative management at higher education institutions.

This up-to-date information source will provide both prospective and current information managers and office professionals with the necessary knowledge and insight into information management. It will equip them to manage the information needs of the organisation so that timely, relevant and accurate information is available to managers at all levels enabling them to make meaningful decisions.

The topics were identified by researching the roles and responsibilities of managers and administrative practitioners within different organisations in South Africa.

These include:

• The role of administrative management within an organisation;
• Information systems, office systems and the management of information;
• Written and electronic communication;
• Meetings and meeting procedures;
• Office layout, environment, equipment and furniture;
• The virtual workplace;
• Office procedures, workflow and productivity;
• Planning, organising, leading, control and problem solving;
• Sustainability of the organisation;
• Managing cultural diversity and
• Business Ethics.

The ninth edition of this standard reference for students and practitioners has been completely revised and restructured in line with recent far-reaching global and local changes in the auditing profession. A newly introduced feature of the ninth edition of this classic text is the cross-referencing to Graded Tutorials on Auditing by Bourne et al. (see page 24). This link will ensure that the student of auditing will be able to integrate theory with practice and application.

Marketing for Entrepreneurs provides an overview of the marketing process for the owner/manager of a small business. The book guides the reader through the process of developing a marketing plan, and includes chapters on: Identifying, collecting, analysing and using information through market research; Pinpointing the target market and deciding on mass marketing or market segmentation; Product decisions such as the product-service mix, branding, trademarks, packaging, warranties and developing new products; different approaches to pricing and issues such as discounts and credit; distribution channels and locating the business; promotion, publicity and selling; advertising through various media, including Internet advertising, e-mail marketing and SMS advertising.

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"Credit Risk Management" is a comprehensive textbook that looks at the total integrated process for managing credit risk, ranging from the risk assessment of a single obligor to the risk measurement of an entire portfolio.. .

This expert learning tool introduces the principle concepts of credit risk analysisexplains the techniques used for improving the effectiveness of balance sheet management in financial institutionsand shows how to manage credit risks under competitive and realistic conditions. "Credit Risk Management" presents step-by-step coverage of: . . The Credit Process_discussing the operational practices and structural. processes to implement and create a sound credit environment. The Lending Objectives_explaining the credit selection process that is. used to evaluate new business, and describing how transaction risk. exposure becomes incorporated into portfolio selection risk. Company Funding Strategies_presenting an overview of the funding. strategies on some of the more commonly used financial products in the. extension of business credit. Company Specific Risk Evaluation_outlining some fundamental credit. analysis applications that can be used to assess transactions through the. framework of a risk evaluation guide. Qualitative Specific Risk Evaluation_offering additional approaches to. risk evaluate a borrower's industry and management. Credit Risk Measurement_defining the role of credit risk measurement, . presenting a basic framework to measure credit risk, and discussing some. of the standard measurement applications to quantify the economic loss. on a transaction's credit exposure. Credit Portfolio Management_exploring the basic concepts behind.credit portfolio management, and highlighting the distinctive factors that. drive the management of a portfolio of credit assets compared to a single. asset. Credit Rating Systems_analyzing the pivotal role that credit rating. systems have come to play in managing credit risk for lenders . The Economics of Credit_showing how the modern credit risk approach. has changed the economics of credit in order to achieve more profitable. earnings and maintain global stability in the financial markets. .

Filled with a wide range of study aids, "Credit Risk Management" is today's best guide to the concepts and practices of modern credit risk management, offering practitioners a detailed roadmap for avoiding lending mishaps and maximizing profits.. .

In our ever-changing environment, healthcare professionals need to keep up-to-date with dynamic and often critical developments in the health services industry. Contemporary Issues in Health Services Management addresses the challenges we face in health services management. Contemporary issues affecting both health services managers and the delivery of such services are presented here based on comprehensive research and investigation. Within the context of South Africa and the African continent as a whole, this essential resource encourages health services professionals to develop a deeper awareness of relevant issues such as the aging population; the burden of chronic diseases; the influence of current information technology and the advancement of healthcare technology on healthcare delivery; education, training, regulation and accreditation; as well as the shift in emphasis from service-centred outlooks to patient-oriented outlooks. The book is packed with the tools needed to develop critical thinking, analytical and communication skills so that health-care professionals can take an informed approach to their work. It also provides health-care professionals with the tools needed to manage a wide variety of challenges they face today in easy-to-understand language, and in a visually appealing format.

The second EMEA edition of Richard L. Daft's popular textbook, Management, has been fully updated to ensure that new European, Middle East and African content provides students with a practical approach to key concepts and theories with regional examples to enrich their learning. A wide range of inspiring real-world features are revealed as the student is guided through and prepared for the various challenges facing a modern manager. This title is available with MindTap, a flexible online learning solution that you can customize to suit your specific course needs, and which provides students with all the tools they need to succeed including an interactive eReader and a wide range of assignments, practice questions, scenarios, and cases to further entrench key concepts, boost confidence, develop critical thinking skills and prepare them for the workplace.

On this page you find summaries, notes, study guides and many more for the textbook Introduction to Business Management and General Management, written by . The summaries are written by students themselves, which gives you the best possible insight into what is important to study about this book. Subjects like Introduction to Business Management and General Management will be dealt with.

What tasks do business managers have to fulfill? What are the plans which you need to put in place to ensure success? How important is financial management? How can you lead and motivate your staff? Principles of Business Management third edition is a foundational text that provides a solid theoretical grounding in general management principles such as leadership, motivation, and control. It emphasizes management functions such as marketing, finance, operations management, and purchasing and supply chain management, and gives attention to the entrepreneurial process. The textbook also provides guidance on writing a business plan. Features such as Readers, Critical thinking boxes, case studies and revision questions engage the student and facilitate the application of learning. Principles of Business Management third edition provides an excellent introduction for entry-level Business Management students. It is suitable for students at universities and universities of technology who plan to go into management in the private or NGO sectors or intend to become entrepreneurs.

Created by the continuous feedback of a "student-tested, faculty-approved" process, MIS5 delivers a visually appealing, succinct print component, tear-out review cards for students and instructors and a consistent online offering with CourseMate that includes an eBook in addition to a set of interactive digital tools all at a value-based price and proven to increase retention and outcomes.

The second edition of Database Principles maintains its engaging writing style and brevity; its unique balance between theory and practice and its wealth of examples throughout the text; inspiring student-friendly learning at its best. The international edition provides a solid and practical foundation for the design, implementation and management of database systems. This foundation is built on the notion that, while databases are very practical things, their successful creation depends on understanding the important concepts that define them. The new edition has been updated with all the latest developments and technologies and incorporates a generous number of localised and motivating business vignettes that tie the concepts to real-life situations. This edition is suitable for a first course in databases at undergraduate level and will also provide essential material for conversion postgraduate courses. Providing comprehensive and practical coverage of core database concepts, it is an ideal text not only for those studying database management systems in the context of computer science, but also those on courses in the areas of information systems and business information technology. This textbook also comes packaged with a fully tailored CourseMate and an Instructor's website will also be available to adopters.

There are thousands of books and gurus on the subject of performance management. Yet, there are so few examples of where it is practised well.

Everyone knows what performance management is, have read the books, have heard the gurus, yet there are so few outstanding success stories. This book is different for the following reasons:

• It is based on years of personal experience in implementing hundreds of performance management systems in companies.
• Contributors to the book have actually done and experienced what they are writing about, with particular experience in emerging markets.
• It is underpinned by empirical research.
• It is practical and, for once, tells you how to do it, with no missing steps or information. There are tool kits, forms and check lists that can be used instantly.
• It is written in plain English with no bamboozling jargon, with many practical examples and templates that you can amend to suit your needs.

It also includes practical examples of different types of performance appraisal methodologies, namely the Outputs Approach; Traditional Approach; Balanced Scorecard and Multirater/360o.

This eagerly anticipated edition of "Successful Event Management" is the essential handbook for both practitioners and students. This third edition combines a practical and theoretical overview and includes enhanced sections on Catering, Ticketing, Logistics and Operations. Featured are numerous case studies which provide real-world insights into all aspects of the organization and running of events. The extensive companion website features many great resources such as PowerPoint slides, extra case studies with case study notes and web links to online resources.

Business Management for Financial Planners provides practical guidelines to running a service-orientated business.

It guides business owners on how to develop a business model that provides ongoing value for their clients and improves business profitability by acquiring and retaining the right clients.

The book has been written in two parts; the first introduces the financial services environment and the standards expected of financial planners by consumers and regulators and the second part discusses how financial planners can create a business model that will survive beyond any client complaint or regulatory intervention.

The emerging consensus is that the education system in South Africa is in crisis. Understanding how this happened is crucial to finding a way in which all South Africans, especially the poorest of the poor, can have meaningful access to quality schooling and improving the professional practice of teaching in South Africa.

This book engages critically with the conception of teaching advocated by the proponents of OBE. The various chapters in the book identify its assumptions, evaluate their tenability, and show what implications for other ideas they give rise to. The book is written in honour of Wally Morrow and as a dialogue with his project around the learning and teaching in post-Apartheid South Africa. A substantial part of Wally Morrow’s work – in papers and chapters, working groups and advisory committees – has been devoted to retrieving the primacy of the practice of professional teaching in our thinking about the transformation of schooling and education. Together, the chapters in this volume advance the project of retrieval, hence its title, Retrieving Teaching.

It is in this spirit that the contributors to this volume engage in a critical debate with Morrow’s ideas and arguments. The authors have committed themselves to Morrow’s insistence that critique of knowledge claims, premises, reasoning, evidence and conclusions are the very grounds of critical thinking, rational argument and debate. Each chapter takes up an idea from Morrow’s framework of thinking and explains, extends or criticizes it. Several of the chapters were first presented, in earlier versions, as part of the Symposium on Learning to Teach in South Africa at the Kenton Conference (Kenton at P[h]umula Olwandlein) – an event in which lively critical debate at times stretched the principle of charity to its limits.

While South Africa is the context and focus of this volume, the issues it addresses – curriculum, pedagogy and learning - are perennials in the field of teaching, teacher education and curriculum in many parts of the world.

Whether you are establishing a quality management system for the first time or improving your existing system, this best-selling guide to effective quality management using the ISO 9000 family of standards as a framework for business process management (BPM) and improvement is an essential addition to your quality bookshelf. For newcomers to the field and those needing a refresh on the fundamental principles, quality expert David Hoyle covers the crucial background including the importance and implications of quality system management, enabling those seeking ISO 9001 certification to take a holistic approach that will bring about true business improvement and sustained success. Packed with insights into how the standard has been used, misused and misunderstood, ISO 9000 Quality Systems Handbook will help you to build an effective management system, help you decide if ISO 9001 certification is right for your company and gently guide you through the terminology, requirements and implementation of practices to enhance performance. With chapter headings matched to the structure of the standard and clause numbers included for ease of reference, each chapter now also begins with a preview to help you decide which to study and which to skip. The book also includes essential concepts and principles, important issues to be understood before embarking upon implementation, different approaches that can be taken to achieving, sustaining and improving quality, and guidance on system assessment, certification and continuing development. Clear tables, summary checklists and diagrams make light work of challenging concepts and downloadable template report forms, available from the book's companion website, take the pain out of compiling the necessary documentation. Don't waste time trying to achieve certification without this tried and trusted guide to improving your business-let David Hoyle lead you towards a better quality management system and see the difference it can make to your processes and profits!

With its improved design and added features, this text presents a less heavy, more accessible version of the previous edition. The context of the book extends beyond South Africa and the African continent, adopting a more global perspective.

Human Capital Management (HCM) has recently been described as a high-level strategic issue that seeks to analyze, measure and evaluate how people policies and practices create value. Put simply, HCM is about creating and demonstrating the value that great people and great people management add to an organization. This unique book describes how HCM provides a bridge between human resource management and business strategy. It also demonstrates how organizations can use the concepts of human resource management and the processes involved to enhance the value they obtain from people while continuing to meet their aspirations and needs. Baron and Armstrong explain how to achieve these objectives using various approaches including describing the concept of HCM and how the process works, discussing its application in numerous areas within an organization and examining the role of HR in HCM and the future of the concept. It also contains a toolkit which organizations can use to develop their own HCM policies and practices.

Cost control and cost planning are an integral part of quantity surveying and construction management courses.
This new book on building design uses programmed learning to demonstrate the ideas of cost control and cost planning, from first principles through practice. Worked examples are used throughout the concise and easily accessible text.

Revel is Pearson’s newest way of delivering our respected content. Fully digital and highly engaging, Revel replaces the textbook and gives students everything they need for the course.

Informed by extensive research on how people read, think, and learn, Revel is an interactive learning environment that enables students to read, practice, and study in one continuous experience ― for less than the cost of a traditional textbook.

The publication of the IT Infrastructure Library(r) (ITIL(r)), published in July, 2011, introduces several new processes and concepts that are paramount to the success of IT Service Management within an organization. As IT evolves from a technology provider to a service provider to a true partner of the business, the concepts of Service Management become ever more important to allow the business to excel in a competitive environment.

This book, "Foundations of IT Service Management with ITIL(r) 2011," provides the reader with foundations-level knowledge of the concepts of the IT Infrastructure Library(r) for both ITIL(r) v3 and ITIL(r) 2011 preparing the reader to achieve success on the ITIL(r) Foundations certification exam as well as gain new insight on how IT can truly meet the needs of the business. These concepts help IT align to the needs of the business.

The IT Infrastructure Library(r), by focusing on the principle of providing services, empowers IT and the business with the tools they require to enable this alignment. Having become the de-facto standard in IT Service Management, ITIL(r) has rapidly gained popularity across the globe.

Written by an ITIL(r) Expert trainer who has taught thousands of students and hundreds of organizations, "Foundations of IT Service Management with ITIL(r) 2011" provides a reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing information required to pass the ITIL(r) Foundations exam, this book goes beyond those basics to also provide a real understanding of ITIL(r) to further your knowledge and abilities as a valuable part of IT/business alignment. Using a case-study approach, real issues are discussed that represents challenges experienced by almost every IT organization.

This book is supported with access to online sample exams that are constantly updated as new material is available. Based on reader input and the latest ITIL(r) Foundations syllabus, this book has been updated to provide readers with the most up-to-date exam prepar

The second edition of best-selling Business Leadership contains the best thinking on leadership from the biggest names in the business.

It offers leaders everything they need to know to prepare for today s and tomorrow s leadership challenges: how to understand the leadership process, identify opportunities, get things started right, avoid predictable pitfalls, and maximize success.

Effective leaders use mind, heart, and spirit in their work, and this volume is designed to guide and support leaders in their efforts.

Armstrong's Handbook of Human Resource Management Practice is the classic text for all students and practitioners of HRM. Providing a complete resource for understanding and implementing HR in relation to the needs of the business as a whole, it contains in-depth coverage of all the key areas essential to the HR function, including performance, reward, employee engagement and HR policy. This fully revised and updated thirteenth edition contains an entirely new part covering the increasingly important subject of international human resource management. Other new chapters have been added on rewarding special groups and on employment law, and the chapters on HRM, motivation and engagement have been completely revised. Armstrong's Handbook of Human Resource Management Practice has also been brought up to date by reference to the findings of a number of significant research projects and other investigations of how HRM operates in practice. Comprehensive online support material for the instructor, student and practitioner is provided, offering a complete resource for teaching and self-learning. Online supporting resources include lecture slides, an instructor's manual, a student's manual complete with multiple-choice practice questions and case studies and a glossary of terms.

Air Transportation: A Management Perspective by John Wensveen is a proven textbook that offers a comprehensive introduction to the theory and practice of air transportation management. In addition to explaining the fundamentals, the book transports the reader to the leading edge of the discipline, using past and present trends to forecast future challenges and opportunities the industry may face, encouraging the reader to really think about the decisions a manager implements. Written in an easy-to-read, easy-to-understand style, the Eighth Edition modernizes the text focusing on newly emerging management trends, innovative technology, and an increased emphasis on global changes in the industry that will change the future of aviation. New and updated material has been added throughout the text including mini case examples and supplemental presentation materials for each chapter. Air Transportation: A Management Perspective is suitable for almost all aviation programs that feature business and management. Its student-friendly structure and style make it highly suitable for modular courses and distance-learning programs, or for self-directed study and continuing personal professional development.