Designing Museum Experiences is a "how-to" book for creating visitor-centered museums that emotionally and intellectually connect with museum visitors, stakeholders, and donors. Museums are changing from static, monolithic, and encyclopedic institutions to institutions that are visitor-centric, with shared authority that allows museum and visitors to become co-creators in content creation. Museum content is also changing, from static content to dynamic, evolving content that is multi-cultural and transparent regarding the evolution of facts and histories, allowing multi-person interpretations of events. Designing Museum Experiences leads readers through the methods and tools of the three stages of a museum visit (Pre-visit, In-Person Visit, and Post-visit), with a goal of motivating visitors to return and revisit the museum in the future. This museum visitation loop creates meaningful intellectual, emotional, and experiential value for the visitor. Using the business-world-proven methodologies of user centered design, Museum Visitor Experience leads the reader through the process of creating value for the visitor. Providing consistent messaging at all touchpoints (website, social media, museum staff visitor services, museum signage, etc.) creates a trusted bond between visitor and museum. The tools used to increase understanding of and encourage empathy for the museum visitor, and understand visitor motivations include: Empathy Mapping, Personas, Audience segmentation, Visitor Journey Mapping, Service Design Blueprints, System Mapping, Content Mapping, Museum Context Mapping, Stakeholder Mapping, and the Visitor Value Proposition. In the end, the reason for using the tools is to empower visitors and meet their emotional and intellectual needs, with the goal of creating a lifelong bond between museum and visitor. This is especially important as museums face a new post COVID-19 reality; only the most nimble, visitor-centered museums are likely to survive. The companion website to Designing Museum Experiences features: Links to additional visitor-centered museum information Downloadable sample documents and templates Bibliography of sources for further reading Online glossary of museum visitor experience terms Daily checklists of "how-to" provide and receive visitor-centered experiences More than 50 associated Designing Museum Experiences documents

Museums, libraries, and cultural institutions provide opportunities for people to understand and celebrate who they are, were, and might be. These institutions educate the public and civilize society in a variety of ways, ranging from community events to a single child making a first visit. The Museum Effect documents this phenomenon, explains how it happens, and shows how institutions can facilitate this process. Cultural institutions vary dramatically in size, nature and purpose, but they all allow visitors to hold conversations with artists and authors perhaps long dead. These conversations, sometimes with others present, and sometimes with artists, scientists, explorers, or authors not present, allow visitors to explore their lives and their "possible selves." Cultural institutions inspire personal reflection, and help visitors better themselves, in that they leave having contemplated what is noble, excellent, or exemplary about the society in which they live. The "museum effect" is a process through which cultural institutions educate and civilize us as individuals and as societies. These institutions allow visitors to spend some time with their thoughts elevated, and leave the institution better people in some meaningful fashion than when they entered. This visionary book presents the underlying idea and the argument for the museum effect, along with empirical research supporting that argument. It will help those working in museums, libraries, and archivists to facilitate this process, and study how this is working in their own institutions.

Indigenous peoples are increasingly making requests for the return of their ancestors' human remains and ancient indigenous deoxyribonucleic acid. However, some museums and scientists have refused to repatriate indigenous human remains or have initiated protracted delays. There are successful examples of the return of ancient indigenous human remains however the focus of this book is an examination of the "hard" cases. The continued retention perpetuates cultural harm and is a continuing violation of the rights of indigenous peoples. Therefore this book develops a litigation Toolkit which can be used in such disputes and includes legal and quasi legal instruments from the following frameworks, cultural property, cultural heritage, cultural rights, collective heritage, intellectual property, Traditional Knowledge and human rights. The book draws on a process of recharacterisation. Recharacterisation is to be understood to mean the allocation of an indigenous peoples understanding and character of ancient indigenous human remains and ancient indigenous DNA, in order to counter the property narrative articulated by museums and scientists in disputes.

Museums of the Commons examines L'Internationale, an ongoing confederation between six museums and contemporary art institutions in Europe. Drawing on extensive interviews with the directors, curators, public programs officers in all the museums, as well as artists, critics and members associated with them, the book provides a transversal account that connects the ideas across the various institutions and situates this in the wider visual and social context. Chronicling the challenges faced by the museums, Papastergiadis goes on to situate their responses within the wider political and cultural context that is shaping the future of all contemporary art museums. Five key domains of research are explored within the book: the genealogy of the museum; the need for alternative models of trans-institutional governance; examples of innovation in the spaces of aesthetic production; experimentation in the forms of partnership and engagement with constituents; and finally, examination of the impact of a collaborative and collective regime of artistic practices. Museums of the Commons provides a multi-perspectival account of a trans-institutional and transnational collaboration, which will be of great interest to academics, researchers and postgraduate students working in the fields of Museum Studies, Cultural Studies, Art History, Media and Communication.

This book explores how people encounter the pasts of their homes, offering insights into the affective, emotional and embodied geographies of domestic heritage. For many people, the intimacy of dwelling is tempered by levels of awareness that their home has been previously occupied by other people whose traces remain in the objects, decor, spaces, stories, memories and atmospheres they leave behind. This book frames home as a site of historical encounter, knowledge and imagination, exploring how different forms of domestic 'inheritance' - material, felt, imagined, known - inform or challenge people's homemaking practices and feelings of belonging, and how the meanings and experiences of domestic space and dwelling are shaped by residents' awareness of their home's history. The domestic home becomes an important site for heritage work, an intimate space of memories and histories - both our own but also not our own - a place of real and imagined encounters with a range of selves and others. This book will be of interest to academics, students and professionals in the fields of heritage studies, cultural geography, contemporary archaeology, public history, museum studies, sociology and anthropology.

Creating and Governing Cultural Heritage in the European Union: The European Heritage Label provides an interdisciplinary examination of the ways in which European cultural heritage is created, communicated, and governed via the new European Heritage Label scheme. Drawing on ethnographic field research conducted across ten countries at sites that have been awarded with the European Heritage Label, the authors of the book approach heritage as an entangled social, spatial, temporal, discursive, narrative, performative, and embodied process. Recognising that heritage is inherently political and used by diverse actors as a tool for re-imagining communities, identities, and borders, and for generating notions of inclusion and exclusion in Europe, the book also considers the idea of Europe itself as a narrative. Chapters tackle issues such as multilevel governance of heritage; geopolitics of border-crossings and border-making; participation and non-participation; and embodiment and affective experience of heritage. Creating and Governing Cultural Heritage in the European Union advances heritage studies with an interdisciplinary approach that utilises and combines theories and conceptualizations from critical geopolitics, political studies, EU and European studies, cultural policy research, and cultural studies. As such, the volume will be of interest to scholars and students engaged in the study of heritage, politics, belonging, the EU, ideas, and narratives of Europe.

Traversing disciplines, A History of Participation in Museums and Archives provides a framework for understanding how participatory modes in natural, cultural, and scientific heritage institutions intersect with practices in citizen science and citizen humanities. Drawing on perspectives in cultural history, science and technology studies, and media and communication theory, the book explores how museums and archives make science and cultural heritage relevant to people's everyday lives, while soliciting their assistance and participation in research and citizen projects. More specifically, the book critically examines how different forms of engagement are constructed, how concepts of democratization are framed and enacted, and how epistemic practices in science and the humanities are transformed through socio-technological infrastructures. Tracking these central themes across disciplines and research from Europe, Canada, Australia and the United States, the book simultaneously considers their relevance for museum and heritage studies. A History of Participation in Museums and Archives should be essential reading for a broad academic audience, including scholars and students in museum and heritage studies, digital humanities, and the public communication of science and technology. It should also be of great interest to museum professionals working to foster public engagement through collaboration with networks and local community groups.

This book centers on museum management with particular focus on risk management. It sees the museum as a modern institution that, in addition to its classical heritage function (collections management), also provides an educational function and implements this education through experience (the experiential function of the museum). It represents a combination of academic excellence and experience from real managers from museums and other public institutions. Additional topics such as strategic and operational museum management and museum research management are discussed and case studies from daily management practice are included.

Displaying art in museum galleries is more complex than it used to be. This book aims to canvass past and contemporary problems of cultural representation and of the relationship between the artist, the museum and society. It aims to explore issues relating to audiences for art, and the role of galleries in these and other debates. Topics discussed include: display, cultural representation, the artist and society, museums and the art market.

D'Oyly Carte, Opera, Classical, art management, Richard D'Oyly Carte, theatre production

Museums of Language and the Display of Intangible Cultural Heritage presents essays by practitioners based in language museums around the world. Describing their history, mission, and modes of display, contributors demonstrate the important role intangible heritage can and should play in the museum. Arguing that languages are among our most precious forms of cultural heritage, the book also demonstrates that they are at risk of neglect, and of endangerment from globalisation and linguistic imperialism. Including case studies from across Europe, North America, Africa, and Asia, this book documents the vital work being done by museums to help preserve languages and make them objects of broad public interest. Divided into three sections, contributions to the book focus on one of three types of museums: museums of individual languages, museums of language groups - both geographic and structural - and museums of writing. The volume presents practical information alongside theoretical discussions and state-of-the-art commentaries concerning the representation of languages and their cultural nature. Museums of Language and the Display of Intangible Cultural Heritage is the first volume to address the subject of language museums and, as such, should be of interest to academics, researchers, and postgraduate students in the fields of museum and cultural heritage studies, applied linguistics, anthropology, tourism, and public education.

Art in Science Museums brings together perspectives from different practitioners to reflect on the status and meaning of art programmes in science centres and museums around the world. Presenting a balanced mix of theoretical perspectives, practitioners' reflections, and case-studies, this volume gives voice to a wide range of professionals, from traditional science centres and museums, and from institutions born with the very aim of merging art and science practices. Considering the role of art in the field of science engagement, the book questions whether the arts might help curators to convey complex messages, foster a more open and personal approach to scientific issues, become tools of inclusion, and allow for the production of totally new cultural products. The book also includes a rich collection of projects from all over the world, synthetically presenting cases that reveal very different approaches to the inclusion of art in science programmes. Art in Science Museums should be of great interest to academics, researchers and postgraduate students working in the fields of museum studies, cultural heritage management, material culture, science communication and contemporary art. It should also be essential reading for museum professionals looking to promote more reflective social science engagement in their institutions.

It's been more than forty years since the second edition of this landmark guide to the preservation and restoration of gardens and landscapes at historic sites was published. Since the last edition came out, author Rudy Favretti, the nation's foremost authority in this area, has worked on many significant sites including both Monticello and Mount Vernon. New to this edition are: *Personal case studies from the authors' extensive experience in landscape restoration-preservation * An in-depth look complete with color images of the archaeological excavations at Bacon's Castle and Monticello in Virginia *Seventy-three illustrations including eight color photos *An enlarged and comprehensive bibliography *Fully updated and added chapters based on new and emerging information in the field Further, Landscape and Gardens for Historic Buildings covers a wide array of topics including researching and planning, maintaining restored landscapes, identifying authentic flora, and selecting the right historical period, or a series of periods to show the evolution of the historic landscape.

This book: takes media and critical studies approach to the museum and raises questions about the role of privately-owned search engines in facilitating museum experiences. It questions who collects what, for whom objects are collected and what purpose these objects and collections serve. brings attention to an emerging new model of digital ownership and moderation by connecting fieldwork undertaken in Australia and New Zealand with the global practices of technology companies. will be of interest to academics and students working in the fields of museum studies, art, culture, media studies and digital humanities and for practitioners working in museums and galleries around the world.

Museums must change to illuminate the histories, cultures, and social issues that matter to their local population. Based on a unique longitudinal ethnographic study, Transforming Museum Management illustrates how a traditional art museum attempted to transform into a more inclusive and community-based institution. Using open systems theory and the Buddhist concept of mutual causality, it examines the museum's internal management structure and culture, programs and exhibitions, and mental models of museum workers. In providing both theoretical and practical foundations to transform management structures, this accessible volume will benefit stakeholders by proposing a new culture and structure to arts institutions, to change practice to be more relevant, diverse, and inclusive. This book will be an invaluable resource for researchers and advanced students of museum studies, cultural management, arts administration, non-profit management, and organizational studies.

Drawing on case studies and interviews from Croatia, Hungary, and Turkey, the book investigates how the past has been exploited to serve the interests of nationalism in the twenty-first century, and how museums themselves are exploited to serve nationalist ideologies. Arguing that museums have become the cultural offshoots of political wars, Posocco demonstrates that they are now places where the national past is contested, rewritten, sometimes even created from scratch, and finally exhibited. The book also examines the micro-sociological and political aspects, which will be the foundation for further reflections on the macro dynamics of museum-making in other countries and contexts. It provides rare and interesting insights into how museums materialise culture in the service of nationalism. The book will be of interest to those engaged in the study of museums, heritage, nationalism, memory and politics, as a result.

The Art of Access: A Practical Guide for Museum Accessibility is a one-stop guide to the incremental ways your museum can build a comprehensive approach to accessibility that can be easily integrated into the fabric of your museum. Highlights include: Consultation with leaders in the field and calling on practitioners from across the disciplines (art, science, history, business, living collections) Concrete examples and specific resources Partnerships Physical/environmental access Sensory access Inclusive spaces, exhibitions, and programs Staff training and institutional buy-in Each chapter presents practical actions that any museum or cultural institution (regardless of the size, budget, or scope) can take to better engage and welcome visitors of all ages and abilities. This book will illuminate the incremental ways in which accessibility can be easily integrated into the fabric of museums, thus enabling institutions to better engage with audiences who would otherwise not visit the museum.

Museum Innovation encourages museums to critically reflect upon current practices and adopt new approaches to their civic responsibilities. Arguing that museums have a moral duty to perform, the book shows how social innovation can make them more equitable, relevant and impactful institutions. Including contributions from a diverse group of international scholars, practitioners and researchers, the book investigates the innovative approaches museums are taking to address contemporary social issues. The volume focuses on the concept of social innovation and individual chapters address a range of crucial issues, such as climate change; the COVID-19 pandemic; diversity and inclusion; the travel ban; and the repatriation of museum collections. Exploring the impact that organizational structures have on museums' aspirations to act as agents for social change, the book also unpacks how museums can establish sustainable relationships with minority communities. Proposing steps that museums can take to affirm their relevance as viable community partners, the book breaks down silos and connects ideas across different areas of museum work. Museum Innovation explores the role of contemporary museums in society. It is essential reading for academics, students and practitioners working in the museum and heritage studies field. The book's interdisciplinary nature makes it also an interesting read for those working in business studies, digital humanities, visual culture, arts administration and political science fields.

Museum Innovation encourages museums to critically reflect upon current practices and adopt new approaches to their civic responsibilities. Arguing that museums have a moral duty to perform, the book shows how social innovation can make them more equitable, relevant and impactful institutions. Including contributions from a diverse group of international scholars, practitioners and researchers, the book investigates the innovative approaches museums are taking to address contemporary social issues. The volume focuses on the concept of social innovation and individual chapters address a range of crucial issues, such as climate change; the COVID-19 pandemic; diversity and inclusion; the travel ban; and the repatriation of museum collections. Exploring the impact that organizational structures have on museums' aspirations to act as agents for social change, the book also unpacks how museums can establish sustainable relationships with minority communities. Proposing steps that museums can take to affirm their relevance as viable community partners, the book breaks down silos and connects ideas across different areas of museum work. Museum Innovation explores the role of contemporary museums in society. It is essential reading for academics, students and practitioners working in the museum and heritage studies field. The book's interdisciplinary nature makes it also an interesting read for those working in business studies, digital humanities, visual culture, arts administration and political science fields.

This book calls for re-conceptualising urban recovery by exploring the intersection of reconstruction and displacement in volatile contexts in the Global South. It explores the spatial, social, artistic, and political conditions that promote urban recovery. Reconstruction and displacement have often been studied independently as two different processes of physical recovery and human migration towards safety and shelter. It is hoped that by intersecting or even bridging reconstruction with displacement we can cross-fertilize and exploit both discourses to reach a greater understanding of the notion of urban recovery as a holistic and multi-layered process. This book brings multidisciplinary perspectives into conversation with each other to look beyond the conflict-related displacement and reconstruction and into the greater processes of crises and recovery. It uses empirical research to examine how trauma, crisis, and recovery overlap, coexist, collide and redefine each other. The core exploration of this edited collection is to understand how the oppositional framing of destruction versus reconstruction and place-making versus displacement can be disrupted; how displacement is spatialized; and how reconstruction is extended to the displaced people rebuilding their lives, environments, and memories in new locations. In the process, displacement is framed as agency, the displaced as social capital, post-conflict urban environments as archives, and reconstructions as socio-spatial practices. With local and international insights from scholars across disciplines, this book will appeal to academics and students of urban studies, architecture, and social sciences, as well as those involved in the process of urban recovery.

Artefacts, Archives, and Documentation in the Relational Museum provides the first interdisciplinary study of the digital documentation of artefacts and archives in contemporary museums, while also exploring the implications of polyphonic, relational thinking on collections documentation. Drawing on case studies from Australia, the United Kingdom, and the United States, the book provides a critical examination of the history of collections management and documentation since the introduction of computers to museums in the 1960s, demonstrating how technology has contributed to the disconnection of distributed collections knowledge. Jones also highlights how separate documentation systems have developed, managed by distinct, increasingly professionalised staff, impacting our ability to understand and use what we find in museums and their ever-expanding online collections. Exploring this legacy allows us to rethink current practice, focusing less on individual objects and more on the rich stories and interconnected resources that lie at the heart of the contemporary, plural, participatory 'relational museum.' Artefacts, Archives, and Documentation in the Relational Museum is essential reading for those who wish to better understand the institutional silos found in museums, and the changes required to make museum knowledge more accessible. The book is a particularly important addition to the fields of museum studies, archival science, information management, and the history of cultural heritage technologies.

Social Justice Design and Implementation in Library and Information Science presents a range of case studies that have successfully implemented social justice as a designed strategy to generate community-wide changes and social impact. Each chapter in the collection presents innovative practices that are strategized as intentional, deliberate, systematic, outcome-based, and impact-driven. They demonstrate effective examples of social justice design and implementation in LIS to generate meaningful outcomes across local, regional, national, and international settings. Including reflections on challenges and opportunities in academic, public, school, and special libraries, museums, archives, and other information-related settings, the contributions present forward-looking strategies that transcend historical and outdated notions of neutral stance and passive bystanders. Showcasing the intersections of LIS concepts and interdisciplinary theories with traditional and non-traditional methods of research and practice, the volume demonstrates how to further the social justice principles of fairness, justice, equity/equality, and empowerment of all people, including those on the margins of society. Social Justice Design and Implementation in Library and Information Science will be of great interest to LIS educators, scholars, students, information professionals, library practitioners, and all those interested in integrating social justice and inclusion advocacy into their information-related efforts to develop impact-driven, externally focused, and community-relevant outcomes.

The book examines the changes that are taking place in modes of thinking about heritage as part of increasingly complex urban transformations, and considers how these must engage with, and inform, professional practice. It also acknowledges that international best practice has developed a great deal over the last forty years and needs to be adapted, applied and refined through the recognition and application of regional values - tangible and intangible - based on cultural attitudes and practices.

Assessment as Information Practice provides information about a range of collection and service-based assessment approaches that can be applied in different contexts to benefit institutions and the users they serve by enhancing quality, efficiency, and effectiveness. With contributions from practitioners and researchers in Australia, New Zealand, Thailand, and the United States, the chapters discuss practical and theoretical aspects of assessment in collecting institutions. Each chapter focuses on specific assessment approaches or contexts while providing guidance on method and use. The chapters can be read alone or as a series to gain an appreciation of assessment approaches, including assessment-oriented research; storytelling; design thinking; data visualisation; mixed methods assessment for digital resources; data for institutional repository assessment; bibliometric methods; and impact assessment. Assessment as Information Practice serves as a resource for practitioners involved in assessment activities. Detailing the processes and considerations that will contribute to more effective and sustainable assessment programmes, the book is also relevant to faculty, researchers, and students working in the information sector.

Online activities present a unique challenge for museums as they harness the potential of digital technology for sustainable development, trust building, and representations of diversity. This volume offers a holistic picture of museum online activities that can serve as a starting point for cross-disciplinary discussion. It is a resource for museum staff, students, designers, and researchers working at the intersection of cultural institutions and digital technologies. The aim is to provide insight into the issues behind designing and implementing web pages and social media to serve the broadest range of museum stakeholders.