This revised second edition presents 15 years of data on Virtual Distance metrics and their predictive impact on organizational success factors shedding new light on how to correct for communication challenges that often show up as a foggy set of digital disconnects where the vitality of the virtual workforce often gets lost in transmission. This still-evolving Digital Age conundrum continues to present new complications. The rise of remote work which rests on an increasing reliance on electronic communication and the overall growth of virtual interactions has led to the escalation of a phenomenon called Virtual Distance. Virtual Distance, which influences our behavior through three components Physical Distance, Operational Distance, and Affinity Distance affects not only how we relate to others thousands of miles away but even to co-workers sitting right next to each other! Perhaps even more problematic, Virtual Distance causes measureable malfunctions in teamwork, innovation, leader effectiveness and overall performance. But it doesn't have to be this way. The Power of Virtual Distance offers specific, proven and predictable solutions that can reverse these trends and turn Virtual Distance into a unification strategy to capture untapped competitive advantage. Surprised? The Power of Virtual Distance, 2nd Edition is a must-read for leadership who want to understand the true and quantifiable costs of the virtual workplace. For the first time ever, readers can take the guesswork out of managing the virtual workforce by applying a mathematical approach derived from the extensive Virtual Distance data set: The Virtual Distance Ratio. The Virtual Distance Ratio can precisely pinpoint the particular impacts of Virtual Distance on the organization's critical success factors. Beyond business metrics, Virtual Distance solutions also detail ways to restore meaningfulness and well-being into people's experience of work, enhancing life lived in the Digital Age. The Power of Virtual Distance reveals an updated set of data, including the first award-winning analysis, collected from an extended range of executives to individual contributors, that represent situations and solutions in more than 36 industries in 55 countries across the globe. Readers will get a "first look" at the data and its revelations on how to be less isolated and more integrated. Helping managers globally, this book: Offers new, real-world case studies and a chance for readers to participate in thought experiments to help with personal performance, group synergy and by extension, relationship dynamics of all kinds Demonstrates (with statistically significant trend analyses) that Virtual Distance is growing at exponential rates in every corner of communities worldwide Offers expert advice on how to manage the "unintended human consequences" of today's digital technologies Companies that successfully harness the power of Virtual Distance demonstrate better performance. The second edition of The Power of Virtual Distance is a valuable, one-of-a-kind resource for everyone - from the C-suite to human resource professionals; from divisional leaders to project managers. Everyone in the organization can benefit by discovering how to improve financials, innovation, trust, employee engagement, satisfaction, organizational citizenship and other key performance indicators. And perhaps best of all, by following the prescriptions on how to reduce Virtual Distance, the entire workforce will have the tools they need to bring about a revival of meaning, purpose and an enlivened sense of "humanhood" back into everyday work and everyday life.

In a difficult economic climate it is more important than ever to manage bad behaviour in the workplace and minimize the damage negative and destructive employees can have on an organization. This book looks at the problems companies can face but also shows how to resolve these issues and work towards a positive outcome.

Shows how sponsorship of women of color at work can be transformational, both personally and for organizations looking to increase diversity and representation. After 17 years in business, Jhaymee Tynan decided it was time to take action and focus her efforts to lift up the next generation of leadership. TITLE is one of several first steps to provide women of color with powerful stories about women who look just like them and the allies that have been instrumental in sponsoring their careers. This book takes a deep dive into the essence of career sponsorship and how sponsorship has directly moved the needle to increase diversity in senior and C-suite leadership. Inspiring professionals who are looking to better comprehend sponsorship and how to leverage sponsorship to achieve career aspirations, Inclusive Sponsorship is also a battle cry to organizations to implement system resource groups (SRGs), mentoring programs, and initiatives stating that diversity and inclusion is a corporate value. This is a wake-up call for corporations to embrace sponsorship as part of its culture and hold executives accountable for moving women of color into leadership roles. Tynan explores her personal journey to the executive ranks by sharing an emotional account of navigating the challenges of climbing the corporate ladder. Most importantly, she credits sponsorship as the key to giving her the access and visibility within her organization to get promoted and to live out her career goals. This experience, coupled with her interest and passion to advocate for Black, Indigenous, People of Color (BIPOC) women, were the impetus for launching a global career initiative to sponsor 100 women of color by 2030. For any person or organization looking for ways to elevate BIPOC women into leadership roles, this book offers a guide to success.

Corporate Social Responsibility (CSR), corporate governance and workplace practices are intimately connected. They are indeed three distinct pillars of any successful business venture. This work strongly argues that without fulfilling the social responsibilities, economic and legal obligations of a business organization simply becomes infructuous. The best course of action for business is to first serve its stakeholders, mainly its employees. Hence, the overarching theme that revolves round the book is that employee engagement and their welfare are the keys to ascertain democratic practices at workplace. And once it is ensured, this would help an enterprise to fulfilling and encompassing four aspects of CSR i.e. economic, legal, ethical and discretionary or philanthropic.

"In One Face: Shed the Mask, Own Your Values, and Lead Wisely," Sarah K. McDugal shares her journey of personal discovery and leadership growth while showcasing the experiences of other wildly successful entrepreneurs and influencers who are committed to leading (and living) with one face.

This book offers a concise and analytical portrait of the contemporary world. The author encompasses concepts and theories from multiple disciplines notably sociology, anthropology, business, and economics to examine major global trends and transformations of the modern world, their underlying causes, and their consequences. The text examines global demographic trends, globalization, culture, emerging markets, global security, environmental degradation, large corporations, and economic inequality. The author also analyzes major transformations in healthcare, food, the sharing economy, Fourth Industrial Revolution, consumption, work and organization, innovation and various technologies in areas such as automation, robotics, connectivity, quantum computing, and new materials. This book is a valuable reference for business leaders, managers, students, and all those who are passionate about understanding the rapidly changing contemporary world.

*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017* *Winner of the 2016 Labor History Best Book prize* Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institutions. For Working the Phones, Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical well being of the workers. By applying a sophisticated, radical analysis to a thoroughly international 21st century phenomenon, Working the Phones presents a window onto the methods of resistance that are developing on our office floors, and considers whether there is any hope left for the modern worker today.

This book gives an understanding of the origins and nature of conflict, and enables the reader to find solutions through open communication and mutual trust and respect. It offers a simple structure which will allow all parties to reach the magic of win-win. Contents: About the authors; Preface; Introduction; 1. How the view explains our differences; 2. Differences in personality types; 3. Fight the difference or celebrate it? 4. Are you building a bridge or a barrier?; 5. Understand and manage your feelings; 6. Develop your skills and increase your choices; 7. Four steps to resolution; 8. Preventing conflict; Appendices; Bibliography; Index; Conflict resolution workshop.

Success isn't about the race to the top or having to prove you're good enough. It's about carving out a path of personal discoveries and career accomplishments without focusing on promotions, prestige, or status. Burning Ladders. Building Bridges. recognizes it's what you learn along the journey and who you surround yourself with that defines success. Patterson is an empathetic guide who navigates the complicated road ahead. He takes you from where you are now to where you want to go, bypassing traditional workplace games. He reveals how to put people at the center of your pursuit and connect to the heart of what matters most. Patterson challenges today's status quo and motivates you to take ownership, control your destiny, and discover untapped potential. He dispels common myths and offers practical steps to enhance job skills that build mutually beneficial relationships. Patterson encourages the development of strong leadership attributes to help you make a unique difference. Achieving impactful results isn't about what you do; it's about who you are when you're doing it. Whether you're getting started or an experienced professional contemplating higher levels of satisfaction, Patterson provides a convincing approach to meaningful growth no matter your career development stage. A must-read if you're seeking change through deeper engagement in yourself and others.

Can working parents in America--or anywhere--ever find true leisure time?

According to the Leisure Studies Department at the University of Iowa, true leisure is "that place in which we realize our humanity." If that's true, argues Brigid Schulte, then we're doing dangerously little realizing of our humanity. In "Overwhelmed," Schulte, a staff writer for "The Washington Post," asks: Are our brains, our partners, our culture, and our bosses making it impossible for us to experience anything but "contaminated time"?
Schulte first asked this question in a 2010 feature for "The Washington" "Post""Magazine" "How did researchers compile this statistic that said we were rolling in leisure--over four hours a day? Did any of us feel that we actually had downtime? Was there anything useful in their research--anything we could do?"
"Overwhelmed" is a map of the stresses that have ripped our leisure to shreds, and a look at how to put the pieces back together. Schulte speaks to neuroscientists, sociologists, and hundreds of working parents to tease out the factors contributing to our collective sense of being overwhelmed, seeking insights, answers, and inspiration. She investigates progressive offices trying to invent a new kind of workplace; she travels across Europe to get a sense of how other countries accommodate working parents; she finds younger couples who claim to have figured out an ideal division of chores, childcare, and meaningful paid work. "Overwhelmed"is the story of what she found out.

What Employers Won't Tell You About Today's Economy
The face of business is changing. Are you adapting along with it?
Do you find yourself frustrated by your current financial situation? Are you tired of not making what you deserve and annoyed with not having better options?
You're not alone. Every day millions of Americans wake up in the same situation: same job, same bills, same treadmill. . .and no way off it. It's time to change that.
Whether you want to increase your take-home pay or learn how to create standalone income on the side, "How to Get a Raise This Week: With or Without Your Boss's Permission "will teach you secrets the wealthy know---and why they're so eager to hold onto them
"How to Get a Raise This Week: With or Without Your Boss's Permission "exposes the hidden barriers between the average and those who build long-term wealth. It will highlight what they know that you don't, and exactly what you can do to change your financial status. Learning these secrets transformed the author's income. It will do the same for you.
This step-by-step guide teaches:
* How to determine exactly what you'll need for retirement
* The #1 difference between the wealthy and everyone else
* Why the rules of personal finance have changed, while many people are still stuck in outdated thinking
* Why most people don't make the kind of money they want and never will
* One thing virtually every employee overlooks--and what it says to your employer
* An easy method for cutting everyday expenses by up to 33 percent
* Why you're investing in all the wrong things
* Which industry is creating more millionaires than entertainment and professional sports combined--and how you can be a part of it
In "How to Get a Raise This Week," business owner and entrepreneur Ryan Shaffer provides an innovative approach to a widespread problem with answers anyone can utilize regardless of their current monetary or labor situation. That means you keep more of your income---instead of the folks in Washington.

"Ford's overlap of past and present, narrative and commentary is masterful, and makes this volume all the more valuable to those readers wise enough to allow the past to inform the future. Of Blood and Sweat is a myth-busting work of genius that will stand as the last word on this vital subject for a long time to come."-Elizabeth Dowling Taylor, New York Times bestselling author of A Slave in the White House and The Original Black Elite In this, provocative, timely, and painstakingly researched book, the award-winning author of Think Black tells the story of how Black labor helped to create and sustain the wealth of the white one percent throughout American history. Clyde W. Ford uses the lives of individual Black men and women as a lens to explore the role they have played in creating American institutions of power and wealth-in agriculture, politics, jurisprudence, law enforcement, culture, medicine, financial services, and many other fields-while not being allowed to fully participate or share in the rewards. Today, activists have taken the struggle for racial equity and justice to the streets. Of Blood and Sweat goes back through time to excavate the roots of this struggle, from pre-colonial Africa through post-Civil War America. As Ford reveals, in tracing the history of almost any major American institution of power and wealth you'll find it was created by Black Americans, or created to control them. Painstakingly researched and documented, Of Blood and Sweat is a compelling look at the past that holds broad implications for present-day calls for racial equity, racial justice, and the abolishment of systemic racism, and offers invaluable insight into our understanding of Black history and the story of America.

Business success begins with trust. Trust is the basis for all that we do as leaders and as organizations. Employees who trust their employers are more productive and creative. Businesses that earn their customers' trust maintain better relationships and reap better results. Meanwhile, breaches of trust between companies and the public are becoming more frequent-and more costly. If you read nothing else on trust, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you build, maintain, and repair trust, both as a leader and as a company. This book will inspire you to: Develop trust through competence, legitimacy, and impact Understand the neuroscience of trust Follow through on your commitments to stakeholders Negotiate better with an untrustworthy counterpart See your company through the eyes of your customers Rebuild relationships after a breakdown of trust This collection of articles includes "Begin with Trust," by Frances X. Frei and Anne Morriss; "The Neuroscience of Trust," by Paul J. Zak; "Dig, Bridge, Collectively Act," by Tina Opie and Beth A. Livingston; "Rethinking Trust," by Roderick M. Kramer; "How to Negotiate with a Liar," by Leslie K. John; "The Enemies of Trust," by Robert M. Galford and Anne Seibold Drapeau; "Don't Let Cynicism Undermine Your Workplace," by Jamil Zaki; "The Trust Crisis," by Sandra J. Sucher and Shalene Gupta; "Customer Data: Designing for Transparency and Trust," by Timothy Morey, Theodore "Theo" Forbath, and Allison Schoop; "Operational Transparency," by Ryan W. Buell; and "The Organizational Apology," by Maurice E. Schweitzer, Alison Wood Brooks, and Adam D. Galinsky. HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever-changing business environment.

In this "deeply empowering and practical book"(Cecilia Muñoz), two technology and innovation leaders reveal dozens of tactics that enabled them to accomplish seemingly impossible reforms in organizations of all types and sizes.

Whether you just started your first entry-level job, run the entire company, or just feel trapped by your condo association bylaws, it’s time to it’s time to learn how to get big things done and make a lasting impact with Hack Your Bureaucracy.

From local government to the White House, Harvard to the world of venture capital, Marina Nitze and Nick Sinai have taken on some of the world’s most challenging bureaucracies—and won. Now, they bring their years of experience to you, teaching you strategies anyone can use to improve your organization through their own stories and those of fellow bureaucracy hackers, including:

• Find Your Paperclip: use small steps to achieve big change
• Set Your North Star: keep your end goal in sight
• Cultivate the Karass: assemble an adept team and network
• Don’t Waste a Crisis: turn every opportunity into a chance for change and more!

Change doesn’t happen just because the person in charge declares it should, even if that person is the CEO of your company or the President of the United States. Regardless of your industry, role, or team, Hack Your Bureaucracy shows how to get started, take initiative on your own, and transform your ideas into impact.

How do you deal with your emotions at work? 'Full of lively illustrations and practical examples to show how you can harness emotions to become more creative, collaborative and productive' Adam Grant, author of Originals ________________ We all know what it's like to feel overwhelmed with emotions at work - everything from jealousy to insecurity, anxiety to straight up panic - and there's no field guide to coping with them well. But we also know that ignoring or suppressing what you feel hurts your health, happiness and productivity. This book will help you figure out how to express your emotions productively in order to be both happier and more effective at work. Drawing on behavioural economics and psychology, No Hard Feelings will show you how to bring your best self to work every day. ________________ 'A must-read' Susan Cain, author of Quiet

LONGLISTED FOR THE FINANCIAL TIMES & MCKINSEY BUSINESS BOOK OF THE YEAR "I often talk about the importance of trust when it comes to work: the trust of your employees and building trust with your customers. This book provides a blueprint for how to build and maintain that trust and connection in a digital environment." -Eric S. Yuan, founder and CEO of Zoom Harvard Business School professor and leading expert in virtual and global work Tsedal Neeley reveals how to thrive in remote and hybrid organizations. Succeeding in a hybrid work environment comes with unique challenges. Managers must lead virtually more and more, keep teams motivated and productive, employ the most effective digital tools, and build trust. Employees need to feel connected, foster creativity, and continue to learn and feel supported. Remote Work Revolution answers the eight questions Tsedal Neeley gets asked the most about overcoming hybrid and remote work challenges, such as: How can I trust colleagues I barely see? How should I use digital tools in remote work? What do I need to know about leading virtually? Can my team really be productive remotely? Providing evidence-based answers to these and other pressing issues, key takeaways, and an interactive action guide, this book will help leaders and team members quickly develop an actionable plan and deliver results previously out of reach. This book is essential reading for navigating the enduring challenges teams and managers face in remote and hybrid work.

Organizations capture and deploy what they have learned in four ways: culture, experience, archives, and processes. This book describes the four approaches, their strength and shortcomings, and their interactions.

When will companies learn? You cannot fire and budget-slice your way to sustainable growth. Our world is too complex, too interconnected, and technology too quick-evolving for organizations to achieve dramatic results simply by eliminating waste and increasing standardization. Maybe these methods worked before--occasionally--but not anymore. Redefining Operational Excellence boldly claims that the old ways of hunkering down and refocusing the business strategies are no longer viable. Operational excellence is about a mindset, and a company culture that questions current models and focuses not on slashing and subtracting but on adding value, making improvements, and increasing speed. This groundbreaking guide covers it all--processes, people, and operations--and shares specific strategies to:* Drive innovation and collaboration* Engage customers* Attract and retain top people* Align strategy and execution* Optimize speed* And moreOperational excellence is about finding money and performance boosts in hidden areas businesses don't normally look. With this indispensable, all-encompassing resource, you'll discover where!