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Books > Business & Economics > Business & management > Office & workplace

Records Management For Dummies (Paperback): Blake Richardson Records Management For Dummies (Paperback)
Blake Richardson
R791 R694 Discovery Miles 6 940 Save R97 (12%) Ships in 18 - 22 working days

Here's what you should know to manage data records efficiently

With proper electronic data management, your business can lower costs, improve efficiency, eliminate duplication, and be protected in the event of a lawsuit. This book provides an overview of records management solutions and implementation strategies in plain, non-technical English. Step-by-step instructions show you how to begin managing records and information and how to maintain the program once you have it established. Sample forms for inventory, scheduling, and necessary documentation are also available on the companion website.Electronic records management offers cost savings, greater efficiency, and protection in case of legal action; this book gets you started on an effective data management systemThis plain-English guide helps you determine what constitutes a record, shows you how to inventory records and create an efficient way to file both electronic and paper copies, and explains how to create a retention scheduleWalks you through switching to electronic record-keeping, what to look for in a records management system, implementing best practices, ensuring that your system will stay current, and using the system effectivelyHelps you assure that the destruction of any sensitive information is conducted and documented correctly

"Records Management For Dummies" helps your business save money and improve efficiency with effective electronic records management.

Como Tratar Con Gente Dificil. Serie Inteligencia Emocional HBR (Dealing with Difficult People Spanish Edition) (Spanish,... Como Tratar Con Gente Dificil. Serie Inteligencia Emocional HBR (Dealing with Difficult People Spanish Edition) (Spanish, Paperback)
Harvard Business Review; Translated by Jofre Homedes Beutnagel
R274 R256 Discovery Miles 2 560 Save R18 (7%) Ships in 18 - 22 working days
Sewing Hope - How One Factory Challenges the Apparel Industry's Sweatshops (Hardcover): Sarah Adler-Milstein, John M. Kline Sewing Hope - How One Factory Challenges the Apparel Industry's Sweatshops (Hardcover)
Sarah Adler-Milstein, John M. Kline
R2,569 Discovery Miles 25 690 Ships in 18 - 22 working days

Sewing Hope offers the first account of a bold challenge to apparel-industry sweatshops. The Alta Gracia factory in the Dominican Republic is the anti-sweatshop. It boasts a living wage three times the legal minimum, high health and safety standards, and a legitimate union-all verified by an independent monitor. It is the only apparel factory in the global south to meet these criteria. The Alta Gracia business model represents an alternative to the industry's "race to the bottom" with its inherent poverty wages and unsafe factory conditions. Workers' stories reveal how adding $0.90 to a sweatshirt's production price can change lives: from getting a life-saving operation to reuniting families; from obtaining first-ever bank loans to getting running water; from purchasing children's school uniforms to taking night classes. Sewing Hope invites readers into the apparel industry's sweatshops and the Alta Gracia factory. Learn how the anti-sweatshop started, how it overcame challenges, and how the impact of its business model could transform the global industry.

Good Authority (Paperback): Jonathan Raymond Good Authority (Paperback)
Jonathan Raymond
R385 Discovery Miles 3 850 Ships in 9 - 17 working days

"Required reading for anyone who wants to do more than merely manage people. Good Authority is a modern classic, and it will redefine what it means to be the boss." - Seth Godin, Author, Linchpin Imagine a world where personal and professional growth are one thing, where improving your relationships and owning your strengths at work translate directly into the rest of your life. Creating a company culture like that is not a dream. Through personal stories and real-life conversations, Jonathan takes you into the room with managers and employees where real culture change happens, and shows you a new kind of employee mentoring where each person gets the real-time feedback, support, and clear boundaries we all need to get beyond the patterns that hold us back. In this provocative and timely new book, Jonathan brings together what he has learned over a twenty-year journey as an executive, entrepreneur, team leader and leadership trainer. Combining his experience as the CEO and CBO of EMyth where he led the transformation of a global coaching brand with the lessons learned along his own personal growth journey, Jonathan walks us through a step-by-step approach that integrates the leading edges of both. You'll discover a way to lead your team that is both profoundly human and results-oriented at the same time. Whether you re a CEO or business owner, executive, team leader, consultant, or coach, Good Authority will give you new ideas and inspiration you can put into practice. Most importantly, it will give you permission to be more of who you are at work than you ever thought possible.

Workplace NeuroDiversity Rising (Paperback): Lyric Rivera Workplace NeuroDiversity Rising (Paperback)
Lyric Rivera
R498 Discovery Miles 4 980 Ships in 18 - 22 working days
Solving the Strategy Delusion - Mobilizing People and Realizing Distinctive Strategies (Hardcover): M. Stigter, C. Cooper Solving the Strategy Delusion - Mobilizing People and Realizing Distinctive Strategies (Hardcover)
M. Stigter, C. Cooper
R3,218 R2,798 Discovery Miles 27 980 Save R420 (13%) Ships in 9 - 17 working days

Solving the Strategy Delusion matters to anyone interested in realising strategy in the 21st century. The book challenges conventional and 'delusional' approaches to strategy. It offers different ways of seeing, thinking, planning, acting, and mobilising when it comes to making strategy happen in a world of volatility and complexity.

Great Group Reflections - 60 Compelling Challenges to Prompt Self-Discovery & Critical Thinking (Paperback): Susan Ragsdale,... Great Group Reflections - 60 Compelling Challenges to Prompt Self-Discovery & Critical Thinking (Paperback)
Susan Ragsdale, Ann Saylor
R459 R429 Discovery Miles 4 290 Save R30 (7%) Ships in 18 - 22 working days
Inventing Equal Opportunity (Paperback): Frank Dobbin Inventing Equal Opportunity (Paperback)
Frank Dobbin
R1,147 Discovery Miles 11 470 Ships in 18 - 22 working days

Equal opportunity in the workplace is thought to be the direct legacy of the civil rights and feminist movements and the landmark Civil Rights Act of 1964. Yet, as Frank Dobbin demonstrates, corporate personnel experts--not Congress or the courts--were the ones who determined what equal opportunity meant in practice, designing changes in how employers hire, promote, and fire workers, and ultimately defining what discrimination is, and is not, in the American imagination.

Dobbin shows how Congress and the courts merely endorsed programs devised by corporate personnel. He traces how the first measures were adopted by military contractors worried that the Kennedy administration would cancel their contracts if they didn't take "affirmative action" to end discrimination. These measures built on existing personnel programs, many designed to prevent bias against unionists. Dobbin follows the changes in the law as personnel experts invented one wave after another of equal opportunity programs. He examines how corporate personnel formalized hiring and promotion practices in the 1970s to eradicate bias by managers; how in the 1980s they answered Ronald Reagan's threat to end affirmative action by recasting their efforts as diversity-management programs; and how the growing presence of women in the newly named human resources profession has contributed to a focus on sexual harassment and work/life issues.

"Inventing Equal Opportunity" reveals how the personnel profession devised--and ultimately transformed--our understanding of discrimination.

Job Crafting - The Art of Redesigning a Job (Paperback): Davide de Gennaro Job Crafting - The Art of Redesigning a Job (Paperback)
Davide de Gennaro
R1,443 Discovery Miles 14 430 Ships in 18 - 22 working days

Although most jobs are initially designed by managers, employees also play an important role in this phase through a proactive behavior called 'job crafting'. It describes a bottom-up approach that consists of customizing and modifying structural, relational, and cognitive aspects of one's job to match personal skills, attitudes, and inclinations. The literature on this subject has been developing for over 20 years but requires a recapitulation to bring together different and often disconnected contributions and provide a concise research agenda for scholars wishing to approach the study of these issues. This book provides a conceptual framework on job crafting by demonstrating how its practice results in a more meaningful and satisfying work experience. This book is the first to investigate this area of study in such a complete and exhaustive way: it takes a managerial perspective to identify the antecedent and outcome variables of job crafting and suggests behaviors which managers should steer clear from to avoid facing negative and unexpected consequences.

Facility Services - Die operative Ebene des Facility Managements (German, Hardcover, 2013 ed.): Jens Navy, Matthias Schroeter Facility Services - Die operative Ebene des Facility Managements (German, Hardcover, 2013 ed.)
Jens Navy, Matthias Schroeter
R3,668 Discovery Miles 36 680 Ships in 18 - 22 working days

Seit der Veroeffentlichung der DIN EN 15221 in den Jahren 2007 - 2011 hat sich das Verstandnis des Facility Management im europaischen Kontext konkretisiert. Die Fokussierung auf die Durchfuhrung und Optimierung der unterstutzenden Prozesse einer Organisation hat auch die Differenzierung zwischen Managementaspekten und operativen Leistungen verdeutlicht. Operative Dienstleistungen fur die Nutzer und Eigentumer von Immobilien werden als Facility Services definiert. Das vorliegende Buch widmet sich den Facility Services sowohl in wissenschaftlicher Auseinandersetzung als auch der praktische Umsetzung. Es will ein Ratgeber fur den Gebrauch in Lehre und beruflichem Alltag der Facility Manager sein.

Leading People Safely - How to Win on the Business Battlefield (Paperback): Brian Fielkow, James Shultz Leading People Safely - How to Win on the Business Battlefield (Paperback)
Brian Fielkow, James Shultz
R397 R374 Discovery Miles 3 740 Save R23 (6%) Ships in 18 - 22 working days
The Demotivated Employee - Helping Leaders Solve the Motivation Crisis That Is Plaguing Business (Hardcover): Cathy Bush, Tara... The Demotivated Employee - Helping Leaders Solve the Motivation Crisis That Is Plaguing Business (Hardcover)
Cathy Bush, Tara Peters
R586 R540 Discovery Miles 5 400 Save R46 (8%) Ships in 18 - 22 working days
Advancing Workplace Mediation Through Integration of Theory and Practice (Paperback, Softcover reprint of the original 1st ed.... Advancing Workplace Mediation Through Integration of Theory and Practice (Paperback, Softcover reprint of the original 1st ed. 2016)
Katalien Bollen, Martin Euwema, Lourdes Munduate
R3,332 Discovery Miles 33 320 Ships in 18 - 22 working days

This book compares the unique features of workplace mediation to other contexts of mediation, as well as the specific competences each situation requires of the mediator. It covers many important issues related to workplace mediation and discusses interventions by managers, such as conflict coaching and informal mediation. It proposes a new model to assess the effectiveness of mediation, and discusses the impact of legal systems, HRM policies, as well as power structures, and cultural differences. The book takes into account perspectives from multiple disciplines, such as management, business, psychology, law and sociology. It also discusses mediation aspects from a variety of cultural and regional contexts. The book advances knowledge about the application, process and effects of workplace mediation and includes practical tips for scholars, practitioners, mediators and managers to enhance their mediation practice or to foster constructive conflict management in organizations.

Professional Identity Crisis - Balancing the Internal and External Perception of Professional Image (Paperback): Andrea Tomo Professional Identity Crisis - Balancing the Internal and External Perception of Professional Image (Paperback)
Andrea Tomo
R1,653 Discovery Miles 16 530 Ships in 18 - 22 working days

In a professional world that is quickly transforming and becoming increasingly volatile and uncertain, the nature of professional identity is complex and dynamic. The current literature has overlooked many issues concerning how professionals react and behave in the face of threats to their identity and image and there is a lack of a systemic analysis of the phenomenon of professional identity crisis.This book contends that a full comprehension of the dynamics taking place is now paramount from the individual perspective and provides a new theoretical and practical approach to the analysis and interpretation of these issues. Providing a novel understanding, the book delivers an empirical case to explore professionals' reactions in a context characterised by a sharp de-professionalisation pattern and ever-expanding regulation, uncertainty, and external pressures, which constrain and mould accountants' professional boundaries and activities. This book will prove a useful read to researchers across organisation studies, as well as interested professionals.

HRM in Mission Driven Organizations - Managing People in the Not for Profit Sector (Paperback, Softcover reprint of the... HRM in Mission Driven Organizations - Managing People in the Not for Profit Sector (Paperback, Softcover reprint of the original 1st ed. 2018)
Chris Brewster, Jean-Luc Cerdin
R5,351 Discovery Miles 53 510 Ships in 18 - 22 working days

This edited collection examines human resource management in organizations other than those that are set up to make a profit. Covering human resource management in a number of different kinds of mission-driven organizations, the book explores organizations in sectors and industries such as the governmental and intergovernmental public sector, volunteer organizations and charities, religious organizations, cultural organizations, sports organizations and B-corporations. Recognizing the reality of management practice in the (many small) organizations covered by the book, the chapters deal with the way that people are actually managed whether or not there is an HRM department present. Students of business management and human resource management will find this book invaluable as a source of knowledge on not for profit organizations, as many of the chapters include detailed examples and case studies.

The Oxford Handbook of Workplace Discrimination (Hardcover): Adrienne J. Colella, Eden B King The Oxford Handbook of Workplace Discrimination (Hardcover)
Adrienne J. Colella, Eden B King
R4,373 Discovery Miles 43 730 Ships in 10 - 15 working days

Increasing workplace diversity has given rise to growing intergroup challenges that persistently manifest in discrimination. An emerging science in psychology, sociology, and management has yielded useful evidence to be brought to bear on the important problem of discrimination, but current literature is either focused on social (rather than work) settings, on legal (rather than interpersonal) issues, or on the general phenomenon of diversity instead of the social problem of discrimination in action. Edited by Adrienne J. Colella and Eden B. King, The Oxford Handbook of Workplace Discrimination provides readers with a broad and interdisciplinary review of state-of-the-art research on discrimination in the workplace. In this volume, Colella, King, and their contributing authors tackle the unique experiences of people from diverse perspectives and communities (including religious minorities, gay and lesbian workers, and people with disabilities); the myriad of ways in which discrimination can manifest and its overall consequences; explanations for discrimination; and strategies for reduction. This Handbook will propel future scholarship by clearly outlining the substantive questions, methods, and issues for the future ahead.

Debrett's Guide to Business Etiquette (Hardcover): Elizabeth Wyse Debrett's Guide to Business Etiquette (Hardcover)
Elizabeth Wyse
R666 Discovery Miles 6 660 Ships in 9 - 17 working days
Colored Leaves Fall Scrapbook Paper Pad 8x8 Decorative Scrapbooking Kit for Cardmaking Gifts, DIY Crafts, Printmaking,... Colored Leaves Fall Scrapbook Paper Pad 8x8 Decorative Scrapbooking Kit for Cardmaking Gifts, DIY Crafts, Printmaking, Papercrafts, Seasonal Designer Paper (Paperback)
Crafty As Ever
R256 Discovery Miles 2 560 Ships in 18 - 22 working days
Tolley's Managing Stress in the Workplace (Paperback): Carole Spiers Tolley's Managing Stress in the Workplace (Paperback)
Carole Spiers
R2,371 Discovery Miles 23 710 Ships in 10 - 15 working days

(then automatic feed into ATI Copy - External and Copy (Non-Technical/Reseller) - External)
With one in five workers reported as having felt under extreme pressure at work, stress Is overtaking the common cold as the biggest cause of absence from work.
Cases such as "Walker v Northumberland County Council [1995]" have put stress firmly on the workplace agenda. The HSE has established stress in the workplace as a health and safety issue that needs to be recognised and managed through the use of risk assessment. Management in all organisations is now under pressure to put preventative measures in placed and to establish effective management techniques in order to tackle work-related stress.
Tolley's Managing Stress in the Workplace is a practical handbook that guides the manager through their responsibilities in this difficult area. It provides clear guidelines on stress management and prevention techniques and contains useful checklists, best practice recommendations, and case studies throughout, as well as HSE guidance.
Tolley's Managing Stress in the Workplace addresses the key issues that organisations face today, including:
* The nature of stress and its relationship to pressure
* The legal and cost implications on the organisation
* Identifying the current causes and effects
* Bullying and violence at work
* Post-traumatic stress after a critical incident
* Stress and personal health issues
* Individual stress management strategies
* Developing and maintaining a robust organisation
Being better able to effectively handle work-related stress makes for a healthier workforce, lower absenteeism, increased performance and lower staff turnover -all of which means that having the right systems in place could save your organisation substantial costs.
Tolley's Managing Stress in the Workplace is a reference manual for managers, health and safety, personnel and occupational health advisors.
* Provides clear guidelines on stress management and prevention techniques
* Contains useful checklists, best practice recommendations, and case studies throughout, as well as HSE guidance
* Shows how to establish effective management techniques in order to tackle work-related stress

The Oxford Handbook of Diversity in Organizations (Paperback): Regine Bendl, Inge Bleijenbergh, Elina Henttonen, Albert J Mills The Oxford Handbook of Diversity in Organizations (Paperback)
Regine Bendl, Inge Bleijenbergh, Elina Henttonen, Albert J Mills
R1,354 Discovery Miles 13 540 Ships in 10 - 15 working days

In recent years diversity and its management has become a feature of modern and postmodern organizations. Different practices have spread around the globe focusing on the organizing and management of inclusion and exclusion of different groups such as men and women, heterosexual and homosexuals, persons with different racial and ethnic background, ages, and (dis)abilities. However, although increasingly recognized as important, the discourses of diversity are multifaceted and not without controversy. Furthermore, diversity management practices have the potential to reproduce both inclusion and exclusion. This book presents the foundations of organizing and managing diversities, offers multidisciplinary, intersectional, and critical analyses on key issues, and opens up fresh perspectives in order to advance the diversity debate. The contributors are a team of leading diversity scholars from all over the world.

Facilities Management - Theory and Practice (Paperback): Keith Alexander Facilities Management - Theory and Practice (Paperback)
Keith Alexander
R2,245 Discovery Miles 22 450 Ships in 10 - 15 working days

A key feature of this work is that it provides a structured introduction which links the theory and practice of facilities management. It takes a holistic, inclusive view of the subject, encouraging the reader to use analytical techniques and to think ahead, resulting in better performance and more efficient management techniques.;It should be of interest to students and professionals in facilities management, estate management, building studies, business administration and leisure management.

Bad Apples - Identify, Prevent & Manage Negative Behavior at Work (Paperback, 1st ed. 2011): A. Furnham, J. Taylor Bad Apples - Identify, Prevent & Manage Negative Behavior at Work (Paperback, 1st ed. 2011)
A. Furnham, J. Taylor
R1,416 Discovery Miles 14 160 Ships in 18 - 22 working days

In a difficult economic climate it is more important than ever to manage bad behaviour in the workplace and minimize the damage negative and destructive employees can have on an organization. This book looks at the problems companies can face but also shows how to resolve these issues and work towards a positive outcome.

Contact centre operations: Fet level 3: Textbook (Paperback): R. Pressler, T. Hanna Contact centre operations: Fet level 3: Textbook (Paperback)
R. Pressler, T. Hanna
R516 Discovery Miles 5 160 Ships in 5 - 10 working days
Staying in the Game - The Playbook for Beating Workplace Sexual Harassment (Paperback): Adrienne Lawrence Staying in the Game - The Playbook for Beating Workplace Sexual Harassment (Paperback)
Adrienne Lawrence
R290 R177 Discovery Miles 1 770 Save R113 (39%) Ships in 5 - 7 working days
INDISPENSABLE - Build and Lead A Company Customers Can't Live Without (Hardcover): Jim Kerr INDISPENSABLE - Build and Lead A Company Customers Can't Live Without (Hardcover)
Jim Kerr
R632 R571 Discovery Miles 5 710 Save R61 (10%) Ships in 18 - 22 working days

"Read this book, apply its concepts, and see how your business transforms." - Marshall Goldsmith, Thinkers 50 #1 Executive Coach and #1 Leadership Thinker Outstanding leaders make business indispensable. The Merriam-Webster Dictionary defines "Indispensable" as being absolutely necessary and not subject to being set aside or neglected. INDISPENSABLE: Build and Lead A Company Customers Can't Live Without provides a framework that you can follow to transform your business and features dozens of examples from industry including those drawn from Amazon, Uber, Facebook and more. Each business example illustrates how the concepts offered in the book are already being used to make businesses indispensable in the marketplace. Keep in mind, though, only your customers can decide if your business is indispensable. We don't get a vote on that. However, there are steps that we can take to improve our chances. A Leader's pursuit of greatness for his or her company is important, but, it's not enough, and a business does not become indispensable by accident. Outstanding leadership is essential to bring a company from greatness to indispensability. This is an important distinction because anything less than outstanding leadership will not suffice. Why? Outstanding leaders lead by example. They demonstrate desired qualities and behaviors to their followers through their actions and conduct. By doing so, these leaders put forth a sense that they and their teams share the same goals and aspirations, and, that together, they are going to go about achieving these ambitions as one. Indispensable businesses share a common purpose so they need leaders that can set the example. As you read the book, you will come to recognize how vital TRUE leadership is to helping your business become indispensable. Regardless of your rank or position, you must study, learn, exemplify and LIVE these essential behaviors to be able to provide the people you work with and serve: A Captivating Vision: Outstanding leaders can articulate a vision for the future that every staff member can understand and buy-in to. This vision becomes the stuff of rallying cries and establishes the common goal that leader and team will share. Outstanding leadership is required to articulate the vision of being indispensable and to work to drive it deep into the enterprise. If the troops don't "get" it, they won't follow. Active Direction-Setting: Next, a game plan for execution must be built in support of that vision. But, building a plan without engaged direction-setting will not suffice. Outstanding leaders at every level will be fully involved, monitoring progress and charting the course for execution throughout their firm's journey to indispensability. Enlightened Coaching: Outstanding leaders support their team and understand how to provide the "right" touch at the "right" time - directive when the path to success is unclear and supportive when it's time to empower - just like any world-class coach does when building a champion. A Collaborative Environment: Outstanding leaders know how to establish a collaborative tenor within their area of responsibility. Selfish and egocentric behavior is stomped out; teamwork is recognized and rewarded. There are many great companies - only a few are indispensable. This book was written to help you build an indispensable business - one that your customers can't live without.

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