This book is specifically aimed at German-speaking secretaries, PAs, and management assistants who need to speak English in their daily work. This book enables you to deal with a range of challenging situations in the most effective and efficient way. It provides guidelines, models, and expressions contextualised in realistic situations that you can dip into on a need-to basis.

This is the first handbook to provide an overview of the major research perspectives in cross-cultural management and to look at how they can be applied to real-world situations. The volume is distinctive in bringing together perspectives previously considered independently, placing the work of management experts alongside contributions from leading cross-cultural psychologists, sociologists and economists. The editors have consciously selected cutting-edge contributors from a variety of countries.

The structure of the handbook reflects a systems feedback model of management. Beginning with the influence of national cultures on managerial and employee behavior, the volume goes on to cover strategy, structure, human resources, motivation, rewards and leadership behavior, interpersonal processes, and corporate culture and values. This allows the reader to see the issues within a dynamic and systematic context. The relationships between the chapters are elucidated by commentary from the editors.

This authoritative volume will be welcomed by managers, researchers and students seeking insight into cross-cultural issues and problems in and across organisations.

The complete toolkit so you can make a living and enjoy your life. Do you dread Monday mornings, count down the days to the weekend, or wonder if this is all there is to work and life? There is another way to work. The Own It. Love It. Make It Work. bundle reveals why you don't have to rely on your company, your coworkers, your boss, or anything other than yourself for your professional fulfillment and engagement. You can take ownership for your career, your life, and your happiness right now. Own It. Love It. Make It Work. provides proven strategies and tools you can use to make your job work for you. You'll learn how to be recognized and rewarded for your knowledge, skills, and contributions; shape your work in a way that meets both your professional and personal needs and goals; build meaningful, impactful relationships that help advance you career; and much more. The Own It. Love It. Make It Work. Workbook supplements each chapter of the book with exercises, guidance, and tools to execute Tate's strategy seamlessly. It provides questions to help you clarify your career goals; a revealing quiz that shows you which action step to take first, second, third, until you have your dream job; hands-on practices to cultivate happiness and well-being; and more.

Architects of the Business Revolution is a journey through the remarkable new territory of e-business and the new economy. Dearlove and Coomber identify the entrepreneurs, radicals and thinkers who have made the greatest contribution to this new world. From wunderkinds like Marc Andreessen and Sabheer Bhatia and rocket scientists like Tim Berners-Lee and Vinton Cerf to visionaries like Don Tapscott and Esther Dyson and business engineers like Scott McNealy and Jim Clark, these are the guys and girls you have to know about. Beyond the individuals themselves, Dearlove and Coomber take ideas into action and offer practical guidance drawn from these pioneers.

Flexibility has become a key concept in discourses on developments in working life. However, it is an ambiguous concept in several ways, and theoretical clarity is lacking. Further, large parts of the literature are prescriptive and ideological rather than empirical and analytical. This book contributes both theoretically and empirically to expound the importance of clearer concepts in the national and international debates on economic systems, labour markets, work organisations, and experiences of work.

For many years, lean initiatives have generated staggering improvements on the shop floor. Currently, however, many managers and business leaders want these lean benefits incorporated into non-traditional environments such as service and transactions. This bookshows you how to efficiently translate and transition lean manufacturing principles into the office. In Flow in the Office, Carlos Venegas confirms that the competitive advantage will go to those who manage information and knowledge most effectively and efficiently. It is not enough to be a lean manufacturer - you need to be a lean business, and that includes your back office, your front office, and your corner office. The author translates the language of Lean Manufacturing into the language of Lean Office Flow, bringing bits, bytes, and conversations into the concrete world of process improvement.

The global shift toward delivering services online requires organizations to evolve from using traditional paper files and storage to more modern electronic methods. There has however been very little information on just how to navigate this change-until now. Implementing Electronic Document and Record Management Systems explains how to efficiently store and access electronic documents and records in a manner that allows quick and efficient access to information so an organization may meet the needs of its clients. The book addresses a host of issues related to electronic document and records management systems (EDRMS). From starting the project to systems administration, it details every aspect in relation to implementation and management processes. The text also explains managing cultural changes and business process re-engineering that organizations undergo as they switch from paper-based records to electronic documents. It offers case studies that examine how various organizations across the globe have implemented EDRMS. While the task of creating and employing an EDRMS may seem daunting at best, Implementing Electronic Document and Record Management Systems is the resource that can provide you with the direction and guidance you need to make the transition as seamless as possible.

America is at a crossroads in its approach to work and retirement. Many policymakers think it's logical-almost inevitable-that Americans will delay retirement and spend more years in the paid labor force. But it's an assumption that doesn't match the reality faced by a large and growing proportion of Americans. Though in many ways today's middle-aged adults are less financially prepared for retirement than today's retirees, precarious working conditions, family caregiving responsibilities, poor health, and age discrimination will make it difficult or impossible for many to work longer. Overtime offers a current, revelatory corrective to our understanding of the future of the American workforce and aging. Experts across economics, sociology, psychology, political science, and epidemiology examine how increasing economic and social inequalities, coupled with changes across generations or birth cohorts, call for a rethinking of the working-longer policy framework. The contributors examine trends and inequalities in employment, health, family dynamics, and politics, helping to shed light on the challenges faced by traditionally marginalized social groups while showing that our society's responses to an aging workforce affect us all. Together, they argue that policies affecting work must be considered alongside policies affecting retirement and provide a path forward to achieve better retirement security for all Americans. Drawing on the deep and varied expertise of its contributors, Overtime critically questions the conventional thinking of policy makers in this space to chart a more likely course for older Americans in the twenty-first century-one less reductive than simply "working longer."

An inside look at a Wall Street trading room and what this reveals about today's financial system Debates about financial reform have led to the recognition that a healthy financial system doesn't depend solely on how it is structured-organizational culture matters as well. Based on extensive research in a Wall Street derivatives-trading room, Taking the Floor considers how the culture of financial organizations might change in order for them to remain healthy, even in times of crises. In particular, Daniel Beunza explores how the extensive use of financial models and trading technologies over the recent decades has exerted a far-ranging and troubling influence on Wall Street. How have models reshaped financial markets? How have models altered moral behavior in organizations? Beunza takes readers behind the scenes in a bank unit that, within its firm, is widely perceived to be "a class act," and he considers how this trading room unit might serve as a blueprint solution for the ills of Wall Street's unsustainable culture. Beunza demonstrates that the integration of traders across desks reduces the danger of blind spots created by models. Warning against the risk of moral disengagement posed by the use of models, he also contends that such disengagement could be avoided by instituting moral norms and social relations. Providing a unique perspective on a complex subject, Taking the Floor profiles what an effective, responsible trading room can and should look like.

This volume provides a positive and productive model for helping people move out of static positions or difficult relationships in the workplace. Informed by systemic thinking and social constructionism, the authors discuss how it is possible to create realities through dialogue and to enable greater opportunities for the employee, manager and consultant alike. Taking Positions in the Organization uses a model of semantic polarities to create simple solutions to complex problems in a format that will inform and enthuse all its readers.Written by a well-established clinical psychologist, who works as a trainer and clinician for the National Health Service at the Tavistock Clinic in London, and also as a freelance consultant to teams and small organizations, and by an organizational consultant with a background in family therapy and management.

Here's a remarkable sourcebook that places at your fingertips 236 tested model letters-- virtually every work-related letter you'll ever need-- to parents, students, faculty, and community leaders. Each letter is ideal for its particular purpose and each is ready to use at once or quickly adapt, saving you hours of valuable time and effort.

You will find letters covering every conceivable aspect of your job-- everything from recommending a student to responding to criticism, from expressing appreciation or sympathy to replying to a request...applying for a position...opposing a decision...or making a complaint.

For ease of use, all 236 letters are conveniently organized into 10 fast-access sections:

Effective recommendations: 20 recommendation letters (positive and negative) for school and college entrance, awards, special programs, jobs, and more

Dealing with illness and death: 22 letters of sympathy, condolence, and understanding for everything from the illness of a teacher to the death of a student's parent

Dealing with student behavior: 21 letters addressing good and bad student behavior-- covering various infractions, warnings, suspension, and expulsion.

Meaningful evaluations: 22 positive and negative evaluations of students, teachers, administrators, programs, events, schools, texts and learning materials.

Writing for the community: 21 letters supporting or opposing proposed legislation, policies, or decisions; responding to criticism; replying to invitations or requests.

Handling complaints: 24 letters to get results from your complaints about services, delays, defects, and decisions-- and to answer complaints from others

Dealing with themedia: 21 letters involving the media, both or and con-- from requests for coverage or TV time to responses to negative articles and guidelines for media on campus.

Handling job-related issues: 20 letters related to your job and the hobs of others, from announcing your availability for a position to notification of retirement.

Expressing thanks & appreciation: 31 letters that show appreciation for awards, gifts, support, volunteer, help, and acts of generosity and kindness.

Special letters for everyday events: 34 letters that deal in a special way with day-to-day happenings: acceptances, confirmations, explanations, apologies, requests, and more.

The Educator's Lifetime Encyclopedia of Letters virtually writes your toughest letters for you! It is a resource every educator can use and refer to again and again, for letters that are ready-to-go "as is" or easy to adapt for nearly any specific work-related purpose.

When faced with a 'human error' problem, you may be tempted to ask 'Why didn't these people watch out better?' Or, 'How can I get my people more engaged in safety?' You might think you can solve your safety problems by telling your people to be more careful, by reprimanding the miscreants, by issuing a new rule or procedure and demanding compliance. These are all expressions of 'The Bad Apple Theory' where you believe your system is basically safe if it were not for those few unreliable people in it. Building on its successful predecessors, the third edition of The Field Guide to Understanding 'Human Error' will help you understand a new way of dealing with a perceived 'human error' problem in your organization. It will help you trace how your organization juggles inherent trade-offs between safety and other pressures and expectations, suggesting that you are not the custodian of an already safe system. It will encourage you to start looking more closely at the performance that others may still call 'human error', allowing you to discover how your people create safety through practice, at all levels of your organization, mostly successfully, under the pressure of resource constraints and multiple conflicting goals. The Field Guide to Understanding 'Human Error' will help you understand how to move beyond 'human error'; how to understand accidents; how to do better investigations; how to understand and improve your safety work. You will be invited to think creatively and differently about the safety issues you and your organization face. In each, you will find possibilities for a new language, for different concepts, and for new leverage points to influence your own thinking and practice, as well as that of your colleagues and organization. If you are faced with a 'human error' problem, abandon the fallacy of a quick fix. Read this book.

"Maybe you think you know about time management. Unless you’ve read Kerry Gleeson’s High-Tech PEP, you don’t. This book contains a key. It unexpectedly opens up a whole world—where suddenly you can think clearly and accomplish things you never thought possible." —Duncan Maxwell Anderson Senior Editor, Success magazine "With simple, straightforward tips, [Gleeson] explains how to exploit technology as a personal information management tool.… This book offers concrete suggestions for getting our information lives in order. As Gleeson says, ‘Do it now!’" —Dr. Franklin Becker, Professor and Director International Workplace Studies Program, Cornell University and Partner, @Work Consulting Group LLC "As a result of PEP, I was able to reduce my workweek hours from 70 to 40, and still achieve the same results.… I have been very pleased." —Dr. Richard Bax, Head of Clinical Research SmithKline Beecham Pharmaceuticals "Productivity through the effective use of technology and work process improvement is the key to success in the corporate world globally. PEP is the enabler." —Ed Carr, Senior Vice President of Administration Steelcase, Inc. Make Electronic Gadgets Dance to your Tune—Do More Work in Less Time. Adapted from Kerry Gleeson’s internationally acclaimed Personal Efficiency Program (PEP), The High-Tech Personal Efficiency Program shows you how to apply the low-tech principles of PEP to your high-tech environment—e-mail, groupware, the World Wide Web, cell phones, beepers, and more. The easy-to-learn system Gleeson describes has already enabled hundreds of thousands of businesspeople worldwide to reduce job stress, increase productivity, and find more time to smell the roses. Why not you?

Revised and updated with the latest scientific research and updated case studies, the business classic that offers a revealing look at psychopaths in the workplace-how to spot their destructive behavior and stop them from creating chaos in the modern corporate organization. Over the past decade, Snakes in Suits has become the definitive book on how to discover and defend yourself against psychopaths in the office. Now, Dr. Paul Babiak and Dr. Robert D. Hare return with a revised and updated edition of their essential guide. All of us at some point have-or will-come into contact with psychopathic individuals. The danger they present may not be readily apparent because of their ability to charm, deceive, and manipulate. Although not necessarily criminal, their self-serving nature frequently is destructive to the organizations that employ them. So how can we protect ourselves and our organizations in a business climate that offers the perfect conditions for psychopaths to thrive? In Snakes in Suits, Hare, an expert on the scientific study of psychopathy, and Babiak, an industrial and organizational psychologist and a leading authority on the corporate psychopath, examine the role of psychopaths in modern corporations and provide the tools employers can use to avoid and deal with them. Together, they have developed the B-Scan 360, a research tool designed specifically for business professionals. Dr. Babiak and Dr. Hare reveal the secret lives of psychopaths, explain the ways in which they manipulate and deceive, and help you to see through their games. The rapid pace of today's corporate environment provides the perfect breeding ground for these "snakes in suits" and this newly revised and updated classic gives you the insight, information, and power to protect yourself and your company before it's too late.

Increased longevity and better health are changing the nature of family life. In the context of changes in the world of work, increased divorce and a declining welfare state, multi-generation or 'beanpole families' are a potential resource for family support. Focusing on four-generation families and the two central careers of the life course - employment and care - Working and Caring Over the Twentieth Century explores this question. Based upon new research that employed biographical methods, it maps in detail from 1910 to the late 1990s the lives of men and women as great-grandparents, grandparents and parents. The book provides unique insights into processes of change and continuity in family lives and the ways in which different generations of men and women make sense of their lives.

A groundbreaking look at why our interactions with others hold the key to success, from the bestselling author of Think Again and Originals For generations, we have focused on the individual drivers of success: passion, hard work, talent, and luck. But in today's dramatically reconfigured world, success is increasingly dependent on how we interact with others. In Give and Take, Adam Grant, an award-winning researcher and Wharton's highest-rated professor, examines the surprising forces that shape why some people rise to the top of the success ladder while others sink to the bottom. Praised by social scientists, business theorists, and corporate leaders, Give and Take opens up an approach to work, interactions, and productivity that is nothing short of revolutionary.

'An adventure into the very human science of making breakthroughs together.' - Charles Duhigg, Pulitzer Prize-winning journalist and author of The Power of Habit The best groups are more than the sum of their parts - but why does teamwork so often fail to fulfill this promise? Award-winning entrepreneur and journalist Shane Snow takes us on an extraordinary tour of the hidden science of team dynamics, revealing the counterintuitive reasons that some groups break out while far too many break down. Examining history-making groups like the Wu Tang Clan and the Russian national hockey side alongside teams whose failures have had lasting impact, Snow reveals the answers, and what the rest of us can learn from the rare teams that do the impossible together. In this stimulating, pacey adventure through history, neuroscience, psychology, sports and business, Snow explores the secrets of the best teams the world has to offer. You'll discover: - How ragtag teams - from soccer clubs to startups to gangs of pirates - beat the odds throughout history - Why DaimlerChrysler flopped while the Wu-Tang Clan succeeded, and the surprising factor behind most failed mergers, marriages, and partnerships - What the Wright Brothers' daily arguments can teach us about group problem solving - The true stories of pioneering women in law enforcement, unlikely civil rights collaborators, and underdog armies that did the incredible together - The team players behind great social movements in history, and the science of becoming open-minded. Provocative and entertaining, Dream Teams is a landmark work that will change the way we think about progress and collaboration.

Facilities Management sets out a new framework for the discipline of facilities management which challenges many of the norms and which sets out new methods for optimising the performance of a business. Successful facilities managers need a range of skills and need to be able to devise a range of innovative strategies for the future of the organisations in which they work.
This new book follows on directly from Keith Alexander's ground-breaking textbook Facilities Management and focuses on four new themes which have been identified as keys to the new strategy: organisational change and learning, innovation, performance and the knowledge workplace.

Which kinds of companies will thrive and which will get crushed by the powerful forces in the global business landscape now at work? This groundbreaking new guide will help you adapt and change your business to thrive among digital giants, including Google, Facebook, and Amazon. Drawing on considerable original research and case studies from Wang's acclaimed firm, Constellation Research, this groundbreaking guide reveals which kinds of companies will thrive and which will get crushed by the powerful forces now at work. Ultimately, you will understand how the business world is changing in the face of extreme competition and, most importantly, you will learn how to adapt now to stay relevant and in demand. Everybody Wants to Rule the World will help you: Understand the power of Data-Driven Digital Networks and how they have driven the most successful companies of our time. Learn how extreme consolidation is changing the global business landscape and what this means for businesses of all types and sizes in terms of understanding where you fit in the value chain. Gain insights into what innovative companies are doing right now to position themselves in this new reality. Take your business from status quo to market leader.

A practical and engaging guide to building a meaningful and successful career.

Want to build a meaningful career that you love? Careers are changing; they are no longer linear and there's no such thing as a 'job for life'. Squiggly careers, where people jump constantly between roles, industries and locations, are becoming the new normal. Squiggly careers are filled with opportunity and excitement, but they can also be ambiguous and overwhelming if we don't know how to make the most of them.

In The Squiggly Career, personal development experts Helen Tupper and Sarah Ellis will teach you how to:

• Identify your Values
• Play to your Super Strengths
• Address your Confidence gremlins
• Design your support solar systems (Networks)
• Explore your Future Possibilities

Packed with insights about the changing-face of work, exercises to aid your growth, and tips and inspiration from highly successful people, this book will help you be happier, and ultimately more successful in your career.

An inside look at a Wall Street trading room and what this reveals about today's financial system Debates about financial reform have led to the recognition that a healthy financial system doesn't depend solely on how it is structured-organizational culture matters as well. Based on extensive research in a Wall Street derivatives-trading room, Taking the Floor considers how the culture of financial organizations might change in order for them to remain healthy, even in times of crises. In particular, Daniel Beunza explores how the extensive use of financial models and trading technologies over the recent decades has exerted a far-ranging and troubling influence on Wall Street. How have models reshaped financial markets? How have models altered moral behavior in organizations? Beunza takes readers behind the scenes in a bank unit that, within its firm, is widely perceived to be "a class act," and he considers how this trading room unit might serve as a blueprint solution for the ills of Wall Street's unsustainable culture. Beunza demonstrates that the integration of traders across desks reduces the danger of blind spots created by models. Warning against the risk of moral disengagement posed by the use of models, he also contends that such disengagement could be avoided by instituting moral norms and social relations. Providing a unique perspective on a complex subject, Taking the Floor profiles what an effective, responsible trading room can and should look like.

(then automatic feed into ATI Copy - External and Copy (Non-Technical/Reseller) - External)
With one in five workers reported as having felt under extreme pressure at work, stress Is overtaking the common cold as the biggest cause of absence from work.
Cases such as "Walker v Northumberland County Council [1995]" have put stress firmly on the workplace agenda. The HSE has established stress in the workplace as a health and safety issue that needs to be recognised and managed through the use of risk assessment. Management in all organisations is now under pressure to put preventative measures in placed and to establish effective management techniques in order to tackle work-related stress.
Tolley's Managing Stress in the Workplace is a practical handbook that guides the manager through their responsibilities in this difficult area. It provides clear guidelines on stress management and prevention techniques and contains useful checklists, best practice recommendations, and case studies throughout, as well as HSE guidance.
Tolley's Managing Stress in the Workplace addresses the key issues that organisations face today, including:
* The nature of stress and its relationship to pressure
* The legal and cost implications on the organisation
* Identifying the current causes and effects
* Bullying and violence at work
* Post-traumatic stress after a critical incident
* Stress and personal health issues
* Individual stress management strategies
* Developing and maintaining a robust organisation
Being better able to effectively handle work-related stress makes for a healthier workforce, lower absenteeism, increased performance and lower staff turnover -all of which means that having the right systems in place could save your organisation substantial costs.
Tolley's Managing Stress in the Workplace is a reference manual for managers, health and safety, personnel and occupational health advisors.
* Provides clear guidelines on stress management and prevention techniques
* Contains useful checklists, best practice recommendations, and case studies throughout, as well as HSE guidance
* Shows how to establish effective management techniques in order to tackle work-related stress

It's time to break down your barriers are a leader, as a team, and achieve. Just wanting to be better is never enough. The ability to elevate-to exceed and outperform expectations-is directly related to your ability to build capacity in yourself and others. What capacity exactly? Making time to not just tackle everything you place on your plate (personally and professionally) but to CRUSH each and every accomplishment.

Increasing customer needs, the globalization of markets and the evolution of e-commerce add to the complexity of logistic processes. In today's business, it is well understood that an effective management of logistic processes is impossible without the use of computer-based tools and quantitative methods. This book presents in a systematic way quantitative approaches to distribution logistics and supply chain management. The main orientation of the book is towards practical problem solving, and numerous case studies and practical applications are presented. The topics covered include: supply chain management, revers logistics, e-commerce, facility location and network planning, vehicle routing, warehousing, inventory control.

Der Autor untersucht anhand eines intensiven Studiums der Forschungsliteratur und der Auswertung wissenschaftlicher Studien, ob Stress eine wesentliche Variable fur Burnout darstellt und Stressregulation als Loesungsstrategie zielfuhrend ist. Neben einer Einfuhrung zu den Themen Gesundheit und Krankheit in der Medizingeschichte nahert sich der Autor dem Konstrukt Burnout als psychischer Erkrankung und besieht das Thema im Kontext von Unternehmen und der Volkswirtschaft, speziell im Hinblick auf die volks- und betriebswirtschaftliche Relevanz psychischer Erkrankungen. Die Studie stellt Stresskonzepte und Stressmodelle vor und bespricht Moeglichkeiten der Rehabilitation und Intervention.