Book 6 of the Smart Skills series: practical guides to mastering vital business skills and techniques. Using proven strategies from business experts, these essential smart skills can empower anyone with the tools to get ahead. Maximise your opportunities by mastering the art of persuasion The underappreciated skill of persuasion is vital not just for negotiations, but in every aspect of business life. Taking on more responsibility, motivating your team, getting that big promotion: everything is possible once you've mastered the art of convincing people. By following these simple steps you can learn first how to recognise your power in any professional situation, and then how to harness that power to your advantage. The key persuasive tactics covered in this concise Smart Skills guide include: Mastering persuasive language Personalising your pitch: "the tailored approach" Conveying credibility Handling and overcoming objections Dealing with "maybe" Take advantage of every opportunity, starting today.

What's stopping you from doing the best work of your life? People are sick of the old ways of doing business. Despite the enthusiasm that surrounded the emergence of a hybrid working world, it still takes for ever to get anything done. Meetings and emails are almost belligerently incessant. Bureaucracy and hierarchy continue to stifle creativity and talent. So - after literal decades of management theory, as well as multiple shifts in the technological landscape - why can't we do better? Aaron Dignan is an expert in modernizing workplaces. He has built a career teaching top-level companies how to change to suit their workforce better and, in doing so, how to foster genuine innovation, loyalty and growth. In Brave New Work, he uses stories and experiences gathered from that career to lay out a fearless manifesto for a new type of work. This book will show you how to transform your team, department or business from the inside out, making work more adaptable, enjoyable and human. It's packed with tactics and tips for updating your company's operating system: the assumptions so deeply embedded within your organization that you don't even know you're being crippled by them. Learn how to reignite passion and energy throughout your organization, how to retain and attract a dedicated and happy workforce, and, ultimately, how to build a company that runs itself.

Organizations are about conversations. For any organization to achieve its goals, people need to interact and those interactions require dialogue and conversation. Yet, thanks to technology, we seem to be having fewer genuine conversations. This book seeks to change this, through "how to skills" and wider cultural change advice.

Despite our deep desire to feel a sense of belonging, many of us feel isolated. The rise of technology and modern workplace practices have led people to be even more disconnected, even as we remain constantly contactable. And as our human interactions have decreased, so too have our happiness levels. This is sparking a crisis in mental health that will have repercussions for years, leaving people lonelier and organizations less productive and profitable, too. What Christine Porath has discovered in her research is that leaders, organizations, and managers of all stripes may recognize there is a cost but have few solutions for how to implement the cure: Community. With her signature depth and grasp of research across myriad industries including business, healthcare, hospitality, and sports, Porath extrapolates from the statistics on the experiences of hundreds of thousands of people across six continents to show us the potential for change. Through uniting people and sharing information, unleashing them with autonomy, creating a respectful environment, practicing radical candor, providing a sense of meaning, and boosting personal well-being, anyone can help a community truly flourish. The applications of Porath's findings are endless, and the stories and case studies are positive and uplifting. This insightful exploration of the real nature of community-building will inspire readers to unite and grow their communities-be it in the workplace, the PTA, sports, or places of worship-and make them thrive.

One of The Times' Best Business Books of 2022 A practical guide for bringing gender equality to the workplace with a new imperative: unburden women's careers from work that goes unrewarded. THE NO CLUB started when four women who were crushed by endless to-do lists banded together over $10 bottles of wine and vowed to get their work lives under control. Running faster than ever, they nevertheless trailed behind their male colleagues. And so, they vowed to say no to requests that pulled them away from the work that mattered most to their careers. This book reveals how their over-a-decade-long journey and groundbreaking research uncovered that women everywhere are unfairly burdened with "non-promotable work", a tremendous problem we can - and must - solve. All organizations have work that no one wants to do: planning the office party, screening interns, attending to that time-consuming client, or simply helping others with their work. From office housework to important assignments that inevitably go unrewarded, a woman, most often, takes on these tasks. In study upon study, professors Linda Babcock (bestselling author of WHY WOMEN DON'T ASK), Brenda Peyser, Lise Vesterlund, and Laurie Weingart - the original "No Club" - document that women are disproportionately asked and expected to do this kind of work. This imbalance leaves women overcommitted and underutilized as companies forfeit revenue, productivity, and top talent. But it doesn't have to be this way. THE NO CLUB walks you through how to make small, yet important, changes to your own workload and empowers women to make savvy decisions about what they take on. At the same time, the authors illuminate how lasting change calls for organizations to reassess how they assign and reward work to level the playing field. With hard data, personal anecdotes from women of all stripes, practical self- and workplace-assessments, and innovative advice from consulting in Fortune 500 companies, this book will forever change the conversation about how we advance women's careers and achieve equality in the twenty-first century.

A generations expert and author of When Generations Collide and The M-Factor teams up with his seventeen-year-old son to introduce the next influential demographic group to join the workforce-Generation Z-in this essential study, the first on the subject. They were born between between 1995 and 2012. At 72.8 million strong, Gen Z is about to make its presence known in the workplace in a major way-and employers need to understand the differences that set them apart. They're radically different than the Millennials, and yet no one seems to be talking about them-until now. This generation has an entirely unique perspective on careers and how to succeed in the workforce. Based on the first national studies of Gen Z's workplace attitudes; interviews with hundreds of CEOs, celebrities, and thought leaders on generational issues; cutting-edge case studies; and insights from Gen Zers themselves, Gen Z @ Work offers the knowledge today's leaders need to get ahead of the next gaps in the workplace and how best to recruit, retain, motivate, and manage Gen Zers. Ahead of the curve, Gen Z @ Work is the first comprehensive, serious look at what the next generation of workers looks like, and what that means for the rest of us.

When the Harvard Business Review asked Robert Sutton for suggestions for its annual list of Breakthrough Ideas, he told them that the best business practice he knew of was 'the no asshole rule'. Sutton's piece became one of the most popular articles ever to appear in the HBR. Spurred on by the fear and despair that people expressed, the tricks they used to survive with dignity in asshole-infested places, the revenge stories that made him laugh out loud and the other small wins that they celebrated against mean-spirited people, Sutton was persuaded to write THE NO ASSHOLE RULE. He believes passionately that civilised workplaces are not a naive dream, that they do exist, do bolster performance and that widespread contempt can be erased and replaced with mutual respect when a team or organisation is managed right. There is a huge temptation by executives and those in positions of authority to overlook this trait especially when exhibited by so-called producers, but Sutton shows how overall productivity suffers when the workplace is subjected to this kind of stress.

Taking each of the Ten Commandments in turn, John Parmiter shows how we can trust in God in our workplaces. Far from presenting a set of rules, his central themes are love and the generous promises of God. With clarity, warmth and practical applications, he demonstrates how we can be more confident as Christians where we work. What do the ancient stone tablets Moses carried down the mountain have to do with our twenty-first-century high-pressure workplaces? Everything, says John Parmiter. In this honest and inspiring book, he explores how applying the Ten Commandments to our jobs brings us freedom and godly purpose. Focusing as they do on personal integrity and our key relationships (with God and with others), they are disarmingly relevant to the daily pressures we face at work. John's insights have been tested in the fire of a contemporary business environment, and pass muster in any boardroom, brickyard or baby-care situation. They provide, whatever your work, a compelling and fresh take on living wholeheartedly for Jesus.

"For those whose jobs have been a victim of the economic impact of the pandemic, it is a timely reminder not only to stay determined, but hopeful." - Financial Times 'This book reminded me why an ending - especially an unexpected one - can be the best kind of beginning' Viv Groskop, author of Lift As You Climb 'This book will help you escape the valleys of rejection bound for the peaks of opportunity' Bruce Daisley, bestselling author of The Joy of Work 'So much more than a user guide to life after redundancy, it's an inspiring lesson on how to deal with the knocks of everyday life; written with humour, empathy and honesty' Debbie Hewitt MBE, Chair, Visa Europe Why Losing Your Job Could be the Best Thing That Ever Happened to You is a compassionate guide that will inform and engage anyone who is facing redundancy or job loss; with deeply inspiring case studies and clear and brilliantly accessible, practical advice for getting back on course with your life and career. Learn how to: -Navigate feelings of anger, guilt and shame -Search for new beginnings -Overcome analysis paralysis -Progress with small steps Eleanor Tweddell's five-step plan will support you through the early stages of shock, through to building up the skills, self-confidence and motivation to thrive after redundancy; whether that is in your previous sector or something new.

Emotions are prevalent in the library workplace leading to many questions and areas of analysis worth exploring. For example, what tools for developing emotional intelligence are used effectively in library workplaces? How can emotional labor be managed to minimize the negative effects of emotion work? How can library employees express authentic emotions while still adhering to service expectations? How does dispositional affect how one experiences emotions - influence relationships in the workplace? What role does emotion play in effective as well as ideal library leadership and management? In this volume, we consider how emotions or related concepts such as affect, mood, or discrete feelings intersect with library administration. Offering eleven chapters ranging through inward reflection to outward practice, fourteen authors explore how theory has been applied in the study of emotion in the library workplace and provide a look at future trends in the area. Library managers will take away increased knowledge about how the library workplace can and should operate with consideration toward emotion, and will glean ideas for implementation with their own staff and services.

'An adventure into the very human science of making breakthroughs together.' - Charles Duhigg, Pulitzer Prize-winning journalist and author of The Power of Habit The best groups are more than the sum of their parts - but why does teamwork so often fail to fulfill this promise? Award-winning entrepreneur and journalist Shane Snow takes us on an extraordinary tour of the hidden science of team dynamics, revealing the counterintuitive reasons that some groups break out while far too many break down. Examining history-making groups like the Wu Tang Clan and the Russian national hockey side alongside teams whose failures have had lasting impact, Snow reveals the answers, and what the rest of us can learn from the rare teams that do the impossible together. In this stimulating, pacey adventure through history, neuroscience, psychology, sports and business, Snow explores the secrets of the best teams the world has to offer. You'll discover: - How ragtag teams - from soccer clubs to startups to gangs of pirates - beat the odds throughout history - Why DaimlerChrysler flopped while the Wu-Tang Clan succeeded, and the surprising factor behind most failed mergers, marriages, and partnerships - What the Wright Brothers' daily arguments can teach us about group problem solving - The true stories of pioneering women in law enforcement, unlikely civil rights collaborators, and underdog armies that did the incredible together - The team players behind great social movements in history, and the science of becoming open-minded. Provocative and entertaining, Dream Teams is a landmark work that will change the way we think about progress and collaboration.

TODAY'S LEADERS KNOW THAT SPEED and agility are the keys to any company's success, and yet many are frustrated that their organizations can't move fast enough to stay competitive. The typical chain of command is too slow; internal resources are too limited; people are already executing beyond normal expectations. As the pace accelerates, how do you inspire people's energy and creativity? How do you collaborate with customers, vendors, and partners to keep your organization on the cutting edge? What kind of organization matches the speed and complexity that businesses must master--and how do you build that organization? Jim Whitehurst, CEO of Red Hat, one of the world's most revolutionary companies, shows how open principles of management--based on transparency, participation, and community--reinvent the organization for the fast-paced connected era. Whitehurst gives readers an insider's look into how an open and innovative organizational model works. He shows how to leverage it to build community, respond quickly to opportunities, harness resources and talent both inside and outside the organization, and inspire, motivate, and empower people at all levels to act with accountability. The Open Organization is a must-read for leaders struggling to adapt their management practices to the values of the digital and social age. Brimming with Whitehurst's personal stories and candid advice for leading an open organization, as well as with instructive examples from employees and managers at Red Hat and companies such as Google, The Body Shop, and Whole Foods, this book provides the blueprint for reinventing your organization.

* Instant Wall Street Journal bestseller * Translated into 18 languages * #1 Most Recommended Book of the year (Bloomberg annual survey of CEOs and entrepreneurs) * An Bloomberg, Financial Times, Forbes, Inc., Newsweek, Strategy + Business, Tech Crunch, Washington Post Best Business Book of the year * Recommended by Bill Gates, Daniel Kahneman, Malcolm Gladwell, Dan Pink, Adam Grant, Susan Cain, Sid Mukherjee, Tim Ferriss Why do good teams kill great ideas? Loonshots reveals a surprising new way of thinking about the mysteries of group behavior that challenges everything we thought we knew about nurturing radical breakthroughs. Safi Bahcall, a physicist and entrepreneur, shows why teams, companies, or any group with a mission will suddenly change from embracing new ideas to rejecting them, just as flowing water will suddenly change into brittle ice. Mountains of print have been written about culture. Loonshots identifies the small shifts in structure that control this transition, the same way that temperature controls the change from water to ice. Using examples that range from the spread of fires in forests to the hunt for terrorists online, and stories of thieves and geniuses and kings, Bahcall shows how a new kind of science can help us become the initiators, rather than the victims, of innovative surprise. Over the past decade, researchers have been applying the tools and techniques of this new science--the science of phase transitions--to understand how birds flock, fish swim, brains work, people vote, diseases erupt, and ecosystems collapse. Loonshots is the first to apply this science to the spread of breakthrough ideas. Bahcall distills these insights into practical lessons creatives, entrepreneurs, and visionaries can use to change our world. Along the way, readers will learn how chickens saved millions of lives, what James Bond and Lipitor have in common, what the movie The Imitation Game got wrong about World War II, and what really killed Pan Am, Polaroid, and the Qing Dynasty. "If The Da Vinci Code and Freakonomics had a child together, it would be called Loonshots." --Senator Bob Kerrey

While the vast majority of providers never intend to commit fraud or file false claims, complex procedures, changing regulations, and evolving technology make it nearly impossible to avoid billing errors. For example, if you play by HIPAA's rules, a physician is a provider; however, Medicare requires that the same physician must be referred to as a supplier. Even more troubling is the need to alter claims to meet specific requirements that may conflict with national standards. Far from being a benign issue, differing guidelines can lead to false claims with financial and even criminal implications. Compliance for Coding, Billing & Reimbursement, Second Edition: A Systematic Approach to Developing a Comprehensive Program provides an organized way to deal with the complex coding, billing, and reimbursement (CBR) processes that seem to force providers to choose between being paid and being compliant. Fully revised to account for recent changes and evolving terminology, this unique and accessible resource covers statutorily based programs and contract-based relationships, as well as ways to efficiently handle those situations that do not involve formal relationships. Based on 25 years of direct client consultation and drawing on teaching techniques developed in highly successful workshops, Duane Abbey offers a logical approach to CBR compliance. Designed to facilitate efficient reimbursements that don't run afoul of laws and regulations, this resource - Addresses the seven key elements promulgated by the OIG for any compliance program Discusses numerous types of compliance issues for all type of healthcare providers Offers access to online resources that provide continually updated information Cuts through the morass of terminology and acronyms with a comprehensive glossary Includes downloadable resources packed with regulations and information In addition to offering salient information illustrated by case studies, Dr, Abbey provides healthcare providers and administrators, as well as consultants and attorneys, with the mindset and attitude required to meet this very real challenge with savvy, humor, and perseverance.

With the shift of emphasis from the West to emerging economies such as China, Brazil and India, organisations need to restructure to adapt to the new global economy. Teams and projects are increasingly being scattered all over the world, and a manager operating in this environment can't connect face to face with people in their team. Not only will managers need to adapt to develop their skills for new environments, they will have to work better, quicker and faster. Managing Successful Teams prepares you to meet the challenges of building and leading teams, showing you how to improve performance and achieve the best results. Offering valuable advice and instant strategies, it covers each aspect of managing teams in new cultural shifts, including developing team creativity and innovation, realigning the teams identity with your leadership style and effective team leadership. The only book on the market to incorporate emerging trends and shifts in business practice, Managing Successful Teams addresses the practical and realistic issues you face in your everyday working life.

Play the System helps leaders who are ready to stop struggling with their people turn their workplace into a healthier and more effective work environment. Nora Ganescu, best-selling author, coach, and consultant for 25 years, brings corporate leaders and CEOs her newest book, Play the System, to show them how to: Make their workplace receptive, supportive, and excited for what they can offer Get management to stop standing still and support their initiative Get the time and the resources they need to turn their ideas into reality Understand the real reasons so many staff-driven initiatives fail (and why many ideas never even get spoken about) Be a successful intrapreneur Change the culture of their company for good Within everyone is the power to transform any system: their company, their family, and even their community.

Is work taking over your life? Is your life interfering with your success at work? Work-life balance is ever-evolving and can be hard to find and maintain, especially as your career develops and circumstances change. Get A Life! is a highly practical handbook to help you do just that. Written by experienced coach, counsellor and wellbeing consultant Rick Hughes, this book covers everything from assessing your own needs, delegation and workload management and the myths of perfectionism, to managing and investing in relationships at work and at home, considering professional and personal development, and creativity and self-worth. With a wealth of advice, case studies and useful action plans founded in over 25 years of real-world experience, Get A Life! will help you find the balance that works for you, now.

In a professional world that is quickly transforming and becoming increasingly volatile and uncertain, the nature of professional identity is complex and dynamic. The current literature has overlooked many issues concerning how professionals react and behave in the face of threats to their identity and image and there is a lack of a systemic analysis of the phenomenon of professional identity crisis.This book contends that a full comprehension of the dynamics taking place is now paramount from the individual perspective and provides a new theoretical and practical approach to the analysis and interpretation of these issues. Providing a novel understanding, the book delivers an empirical case to explore professionals' reactions in a context characterised by a sharp de-professionalisation pattern and ever-expanding regulation, uncertainty, and external pressures, which constrain and mould accountants' professional boundaries and activities. This book will prove a useful read to researchers across organisation studies, as well as interested professionals.

The sixth volume of International Perspectives on Equality, Diversity and Inclusion addresses workplace discrimination of ethnic minority people and migrants in Europe. Race Discrimination and Management of Ethnic Diversity and Migration at Work analyses perspectives from nine countries: France, Germany, the United Kingdom, Ireland, the Netherlands, Norway, Italy, Cyprus and Greece. Each country-focused chapter examines the historical context surrounding diversity, equality, racism and discrimination, along with facts and statistics about ethnicity in society and at work. Chapters then investigate the discourse and measures deployed at the national and organisational levels to combat race discrimination and their effects, and each provides a country-specific case study. The book concludes with a reflection on the development of equality legislation in the EU and its impact on racial equality at the workplace. This volume constitutes a cooperative effort to shed light on the management of ethnicity, diversity and migration within the workplace, emphasising the opportunity for improvement within this area. It is an illuminating book for researchers of equality and diversity within organisations, along with stakeholders involved in finding solutions to race and ethnic discrimination at work.

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With one in five workers reported as having felt under extreme pressure at work, stress Is overtaking the common cold as the biggest cause of absence from work.
Cases such as "Walker v Northumberland County Council [1995]" have put stress firmly on the workplace agenda. The HSE has established stress in the workplace as a health and safety issue that needs to be recognised and managed through the use of risk assessment. Management in all organisations is now under pressure to put preventative measures in placed and to establish effective management techniques in order to tackle work-related stress.
Tolley's Managing Stress in the Workplace is a practical handbook that guides the manager through their responsibilities in this difficult area. It provides clear guidelines on stress management and prevention techniques and contains useful checklists, best practice recommendations, and case studies throughout, as well as HSE guidance.
Tolley's Managing Stress in the Workplace addresses the key issues that organisations face today, including:
* The nature of stress and its relationship to pressure
* The legal and cost implications on the organisation
* Identifying the current causes and effects
* Bullying and violence at work
* Post-traumatic stress after a critical incident
* Stress and personal health issues
* Individual stress management strategies
* Developing and maintaining a robust organisation
Being better able to effectively handle work-related stress makes for a healthier workforce, lower absenteeism, increased performance and lower staff turnover -all of which means that having the right systems in place could save your organisation substantial costs.
Tolley's Managing Stress in the Workplace is a reference manual for managers, health and safety, personnel and occupational health advisors.
* Provides clear guidelines on stress management and prevention techniques
* Contains useful checklists, best practice recommendations, and case studies throughout, as well as HSE guidance
* Shows how to establish effective management techniques in order to tackle work-related stress

The unspoken rules for how women should behave in the workplace are as numerous as they are confusing. Let viral tik-tok and Netflix star Sarah Cooper be your guide! Ask for a pay rise? Pushy. Take credit for an idea? Arrogant. Admit a mistake? Weak. Successfully juggle work and family? Unpromotable. In How to Be Successful Without Hurting Men's Feelings, Sarah Cooper, author of the bestselling 100 Tricks to Appear Smart in Meetings, illustrates how women can achieve their dreams, succeed in their careers and become leaders, without harming the fragile male ego. This wickedly funny tongue-in-cheek guide includes chapters on 'How to Ace Your Job Interview Without Over-acing It', '9 Non-threatening Leadership Strategies for Women', and 'Choose Your Own Adventure: Do You Want to Be Likeable or Successful?'. It even includes several pages to doodle on while men finish explaining things. When all else fails, there is a set of cut-outable moustaches inside to allow women to seem more man-like, which will probably lead to a quick promotion!