The sales team can often make or break the success of new brands or products. This comprehensive guide provides strategies, models and checklists to help managers and directors strengthen the relationships of their firm's sales force with their own or other brands, maximizing turnover and profit in the long run.

The provision of care has been widely referred to as facing a 'crisis'. International migrants are increasingly relied upon to provide care - as domestic workers, nannies, care assistants and nurses. This international volume examines the global construction of migrant care labour and how it manifests itself in different contexts.

This book identifies chances and barriers women face in their transition to adulthood in Egypt, Iran, Jordan, and Syria. Adopting a life course perspective, it provides a new integrative micro-macro-theoretical framework and innovative analyses of individual life courses based on longitudinal data.

Traditional notions of work are transforming rapidly as we enter into the global workspace. Through interviews with leading experts, The Worldwide Workplace gives readers a practical understanding of how to prepare for and capitalize on changes to the working environment.

Exploring recent contemporary debates on gender and migration, this book scrutinizes the relationship between women's work in ethnic economies and social integration, arguing that women in Britain zigzag their way to social integration.

Based upon interviews with individuals in high pressure positions, from business leaders to a bomb disposal expert, this book provides practical insight about how to identify, tackle and overcome any kind of stress.

'Therapy Talk' aims to help those who apply 'the talking cure' become better at their jobs by enabling them to understand how their verbal responses may channel the conversation partner into a particular direction, promoting conversation analysis as a useful tool to study and enhance the therapeutic alliance between client and practitioner.

Almost 400 years ago philosophers John Locke and David Hume implicitly defined communication as a tool for the transmission of pure ideas, stating that the ideas themselves are what matter, not the way in which they are expressed and exchanged. Now known as the transmission model, this form of communication is still the foundation for academic courses in communication theory and practice, and is embedded in most business literature and education that address subjects related to workplace communication, organization behavior and culture, leadership, and conflict resolution. But what if this accepted model of communication was incomplete? Re-Making Communication at Work argues that the transmission model of communication needs to be replaced by a new approach to communication. Sostrin challenges the status quo by exposing the most common myths that inaccurately define successful communication at work. These misperceptions are replaced by a set of core principles that deliver a clear mandate for re-making communication at work. Sostrin not only provides the theoretical foundation for this new approach, but he uses a straightforward model and exercises that demonstrate how managers, students, and consultants can powerfully improve relationships, decision-making, and collaboration with a few lines and circles.

From the Lens of Color identifies and delineates a methodology for effectively positioning and/or repositioning oneself in today's global job market that moves significantly beyond strategies associated with simply developing a resume, cover letter or business plan.

Organizations capture and deploy what they have learned in four ways: culture, experience, archives, and processes. This book describes the four approaches, their strength and shortcomings, and their interactions.

'Reported with skill and personal insight' The Times Bestselling author and the most famous woman in a flak jacket Kate Adie sets out on a fascinating journey to discover just who is attracted to living dangerously - and why. Ever since her days as a reporter on the front line in Iraq and the Iranian Embassy siege in London, Kate Adie has earned her reputation as one of the most intrepid women of her day. Throughout her career she has regularly reported from the world's most dangerous war zones - often placing her own life at serious risk. It has given her a curiosity about the people who are attracted to danger. Why when so many are fearful of anything beyond their daily routine, are others drawn towards situations, or professions which put them in regular peril of their lives? It has proved a fascinating quest that has taken her to the four corners of the globe in pursuit of an answer. She has met those who choose a career in danger, like stuntpeople, landmine exploders, and even a 'snake man' who - aged 96 - has been bitten countless times by poisonous snakes to find venom for vaccines. She has questioned those whose actions put them in danger, like Sir Richard Leakey whose determination to speak out in Kenya nearly cost him his life, as well as criminals and prostitutes who risk all for money. And of course there are those who - through no choice of their own - have been put in danger, such as Saddam Hussein's food taster - not his career of choice. With Kate's insight, wit, and gift for illumination, this is a compelling read.

This book provides an account of the international emergence of corporate manslaughter offences to criminalise deaths in the workplace during the last twenty years, identifying the limitations of health and safety regulation that have prompted this development.

Resilient people are happier, healthier, and more productive. Psychologist and business writer Adrian Furnham takes a sideways and entertaining look at the challenges of being a leader, demonstrating how resilience can be honed, developed, and used as a personal life raft to keep afloat in the face of adversity.

Employment Relations is widely taught in business schools around the world. However, an increasing emphasis is being placed on the comparative and international dimensions of the relationships between employers and workers. It is becoming crucial to consider today's work and employment issues alongside the dynamics between global financial and product markets, global production chains, national and international employment actors and institutions, and the ways in which these relationships play out in different national contexts. Comparative Employment Relations in the Global Economy addresses this need by presenting a cross-section of country studies - including the UK, Germany, USA, Brazil, India, Russia, China and South Africa - alongside integrative thematic chapters covering essential topics such as theoretical approaches, collective representation and employment regulation. This second edition benefits from: Careful updates to theory and real-life developments Fuller treatment of topics such as labour migration, gender and discrimination, global value chains and corporate governance A more logical ordering of chapters, with globalization issues appearing earlier This textbook is the perfect resource for students on advanced undergraduate and postgraduate comparative and international programmes across areas such as employment relations, industrial relations, human resource management, political economy, labour politics, industrial and economic sociology, regulation and social policy.

A unique, non-traditional, Organizational Behavioral-oriented book that is geared toward flexible leadership, and that offers a series of funny, yet thought-provoking, motivating, growth-oriented jokes and humor anecdotes that will help readers tap into their internal locus of control.

Based on unique access interviews with leading chairmen and senior executives, All Above Board examines the key functions of the ideal 21st century board, how and why badly led boards fail, and what changes can be made to improve board behavior and efficiency for best practice.

This book provides insights into communication practices that enable efficient work, successful collaboration, and a functional work environment. Maintaining a productive and healthy workplace is predicated on interpersonal communication between people. In organizations, efficient communication is the foundation of all actions. Contributors to this book cover communication issues in relationships, teams, meetings, leadership, competence, diversity, organizational entry, social support, and digital environments in the workplace. The book illustrates all these issues in detail by presenting both relevant research findings and their practical implications in working life. Workplace Communication is ideal for current and future employees, directors, supervisors and managers, instructors, and consultants in knowledge-based expertise work. The book is appropriate for courses in organizational and leadership communication or interpersonal communication in a workplace setting.

How do you deal with your emotions at work? 'Full of lively illustrations and practical examples to show how you can harness emotions to become more creative, collaborative and productive' Adam Grant, author of Originals ________________ We all know what it's like to feel overwhelmed with emotions at work - everything from jealousy to insecurity, anxiety to straight up panic - and there's no field guide to coping with them well. But we also know that ignoring or suppressing what you feel hurts your health, happiness and productivity. This book will help you figure out how to express your emotions productively in order to be both happier and more effective at work. Drawing on behavioural economics and psychology, No Hard Feelings will show you how to bring your best self to work every day. ________________ 'A must-read' Susan Cain, author of Quiet

The way we work is changing in the Internet age. The new majority of the workforce, women, Generation Y, the over-50s, as well as growing numbers of men share a need for greater control and choice about where, how and when they work. This is a guide to the skills you will need and the challenges you will face in the 21st century world of work.

This book explores understandings and experiences of 'dirty work' - tasks or occupations that are seen as disgusting and degrading. It complicates the 'clean/dirty' divide in the context of organizations and work and illustrates some of the complex ways in which dirty work identities are managed.