This book challenges the practice or organizational change programmes. It uses two case studies in depth to illustrate that consulting companies can often get it wrong. Senior managers often do not know enough about managing change. The text is arranged around eight deadly sins to avoid in the practice of change: self-deception of the change agents rather than self-awareness; destruction of the identity of the organization caused by arrogance; especially of the large consulting companies; destruction of cohesion; gobbledygook language; concentrating on structural change, not behavioural change; making the organization worse, not better; the intelligence in resistance; and the deep trauma of redundancy. The author's main objective is to get academics and practitioners to stop and think about what they are doing when they work with organizations. Organizational Change in Practice will be of interest to business professionals seeking to understand how change can impact their organization as well as organizational consultants.

Finite-dimensional optimization problems occur throughout the mathematical sciences. The majority of these problems cannot be solved analytically. This introduction to optimization attempts to strike a balance between presentation of mathematical theory and development of numerical algorithms. Building on students' skills in calculus and linear algebra, the text provides a rigorous exposition without undue abstraction. Its stress on statistical applications will be especially appealing to graduate students of statistics and biostatistics. The intended audience also includes students in applied mathematics, computational biology, computer science, economics, and physics who want to see rigorous mathematics combined with real applications. In this second edition the emphasis remains on finite-dimensional optimization. New material has been added on the MM algorithm, block descent and ascent, and the calculus of variations. Convex calculus is now treated in much greater depth. Advanced topics such as the Fenchel conjugate, subdifferentials, duality, feasibility, alternating projections, projected gradient methods, exact penalty methods, and Bregman iteration will equip students with the essentials for understanding modern data mining techniques in high dimensions.

This book deals with complex variants of Travelling Salesman Problem (TSP) and Vehicle Routing Problem (VRP) within the manufacturing and service industries. The objective is to develop heuristics for these supply chain problems in order to offer practical solutions to improve operational efficiency. These heuristics are evaluated using benchmark and derived data-sets. Case studies pertaining to logistics in different industries including textile machinery manufacturing and banking are also included to demonstrate the created heuristics. High competition in today's global market has forced the organizations to invest in and focus on their logistics system. The critical function of logistics is the transportation within and across various supply chain entities. Both supply and distribution procedure require effective transportation management. A small improvement in routing problems can lead to huge logistics savings in absolute terms. This book should appeal to executives, researchers and consultants seeking supply chain management solutions.

As the world's third-ranking economic power, Japan's style of management, such as the lifetime employment system, the seniority system, and an enterprise union, has been well studied. However, little else is known about the Japanese management control systems (MCSs) and management accounting systems, which are significantly different from other economic powers. This book sheds light on Japanese MCSs and the differences with those of the United States, illustrated with examples from Mitsubishi Electric, Kao, and more. This book aids not only researchers in management accounting, but also provides more useful insight for international investors and management accountants that can prove useful in business management.

Spatial planning is about dealing with our 'everyday' environment. In A Planner's Encounter with Complexity we present various understandings of complexity and how the environment is considered accordingly. One of these considerations is the environment as subject to processes of continuous change, being either progressive or destructive, evolving non-linearly and alternating between stable and dynamic periods. If the environment that is subject to change is adaptive, self-organizing, robust and flexible in relation to this change, a process of evolution and co-evolution can be expected. This understanding of an evolving environment is not mainstream to every planner. However, in A Planner's Encounter with Complexity, we argue that environments confronted with discontinuous, non-linear evolving processes might be more real than the idea that an environment is simply a planner's creation. Above all, we argue that recognizing the 'complexity' of our environment offers an entirely new perspective on our world and our environment, on planning theory and practice, and on the raison d'Atre of the planners that we are. A Planner's Encounter with Complexity is organized into 17 chapters. It begins with the interplay of planning and complexity from the perspective of contemporary planning theory. It continues by critically assessing planning theory and practice in the light of the interdisciplinary debate regarding complexity thinking. As the book progresses, it positions itself ever closer to the perspective of complexity thinking, looking at the planning discipline 'from the outside in', clarifying the facets of complexity and its importance in planning. Finally, conceptual and theoretical developments towards more applied examples are identified in order to see the interplay of planning and complexity in practice. This book emphasizes the importance of complexity in planning, clarifies many of the concepts and theories, presents examples on planning and complexity, and proposes new ideas and methods for planning.

This book presents the latest tools, techniques, and solutions that decision makers use to overcome the challenges faced by their sustainable supply chains. Given the ever increasing significance of socio-economic and environmental factors, the management of sustainable supply chains has become a complex and dynamic task. Multiple and conflicting objectives of stakeholders including suppliers, manufacturers, service providers, and retailers add to the complexity of decisions that modern day managers of supply chains face. With the unprecedented technological developments and innovations at hand, sustainability can be maximized for all the activities of a supply chain including: service concept and product design, material sourcing and procurement, manufacturing processes, delivery of the final product, and end-of-life management of the product. Consequently, the sustainable supply chains' problems require a systematic and integrated approach. Modeling and simulation, in general, as well as system dynamics and agent-based modeling, in particular, have the capabilities to deal with the complexity of sustainable supply chain related problems. This book will appeal to professionals and researchers in the field.

Pierre Wack was head of scenario planning at Royal Dutch / Shell Oil in London for just over ten years. He died in 1997. He was a pioneer of what we know today as scenario planning - an alternative and complement to strategic planning. Scenarios explore a variety of possible futures for examining decisions in organizational planning. Pierre was a unique man with interests in Indian and Japanese cultures and traditions. He travelled extensively and led a unique life that involved long periods of visiting gurus in India and extended sabbaticals in Japan. His experiences with Eastern thought no doubt shaped his ability to evolve the scenario method at Shell, and as a result he was able to lead a team that foresaw the oil crises of the 1970's and 80's. This new volume will cover the basic context of his life timeline and attach it to the development of his thinking about scenario planning over the course of his career. After his death, Wack's materials, papers and documents were collected by Napier Collyns and have recently been made available at the University of Oxford where the Pierre Wack Memorial Library has been established. These documents contain a variety of clues and stories that reveal more about who Pierre Wack was, how he thought and will provide details about scenario planning that have never been seen or published. They also reveal a curious man and include a timeline written by his wife, Eve, which details their relationship over the course of 40 years. Written for management and business historians and researchers, this book will uncover unseen contributions by a scenario planning pioneer shaped by significant events in his personal life that helped him to see the world differently.

Presents empirical findings from different South-East Asian countries to demonstrate that Chinese businessmen employ a variety of strategies in their networking, entrepreneurship and organisational and firm development; and concludes that much more research is needed in order to provide a full understanding of Chinese business success.

In many decision problems, e.g. from the area of production and logistics manage ment, the evaluation of alternatives and the determination of an optimal or at least suboptimal solution is an important but dif?cult task. For most such problems no ef?cient algorithm is known and classical approaches of Operations Research like Mixed Integer Linear Programming or Dynamic Pro gramming are often of limited use due to excessive computation time. Therefore, dedicated heuristic solution approaches have been developed which aim at providing good solutions in reasonable time for a given problem. However, such methods have two major drawbacks: First, they are tailored to a speci?c prob lem and their adaption to other problems is dif?cult and in many cases even impos sible. Second, they are typically designed to "build" one single solution in the most effective way, whereas most decision problems have a vast number of feasible solu tions. Hence usually the chances are high that there exist better ones. To overcome these limitations, problem independent search strategies, in particular metaheuris tics, have been proposed. This book provides an elementary step by step introduction to metaheuristics focusing on the search concepts they are based on. The ?rst part demonstrates un derlying concepts of search strategies using a simple example optimization problem.

This book provides students with an in-depth understanding of the concepts, frameworks and processes used to analyze and present visual data for better decision-making. Expert contributors provide guidance in translating complex concepts from large data sets and how this translation drives management practice. The book's first part provides a descriptive consideration of state-of-the-art science in visual design. The second part complements the first with a rich set of cases and visual examples, illustrating development and best practice to provide students with real-world context. Through their presentation of modern scientific principles, the editors inspire structured discussions of audience and design, recognizing differences in need, bias and effective processes across contexts and stakeholders. This cutting-edge resource will be of value to students in business analytics, business communication and management science classes, who will learn to be capable managers through the effective and direct visual communication of data. Researchers and practitioners will also find this an engaging and informative book.

Companies of all kinds have fallen into some of the most fundamental of traps when it comes to consumer marketing; in assuming that the motivation that drives their customers is entirely rational. Enrico Trevisan's The Irrational Consumer builds on the ground breaking works on behavioural economics of authors such as Daniel Kahneman and Richard Thaler in order to explain the fundamental drivers of customer decisions and how to incorporate these into your business strategy. Learn how consumers respond to different offer architectures and discounts; why they sometimes struggle to see the wood for the trees in a world of ever-increasing options; what are the rules of thumb they develop for making sense of value. Behavioural economics offers organizations perspectives for engaging with customers, whose views on what to buy are strongly driven by contextual factors, such as the framework and the dynamics of choices. Enrico Trevisan's The Irrational Consumer is your 'must-have' primer to this world.

Our traditional ways of looking at economics, business and politics are not fit for purpose. The causes of the recent crisis were behavioural and international, but our measures are superficial and financial, recorded at a national or company level. This is combined with a fervent quest for endless 'growth', no matter how unsustainable. Theory has to catch up with reality. Many books chart different courses for economic and business management but New Normal, Radical Shift is different. Using examples from international organizations around the world, it analyses not only the business model that failed, but challenges wider economic and political beliefs that employees' interests always conflict with those of managers and business owners. Neela Bettridge and Philip Whiteley argue that the right messages about good practice in business struggle to be heard, not because of indifference or inertia, but because dysfunctional philosophies are still supported not only within business and business schools, but also within political circles and by trade unions, NGOs and others campaigning for workers' rights. The central belief of the 'old normal' is that profits are made by exploiting workers and the environment. In this book the authors' arguments - all supported by exemplary case studies -demonstrate that this belief is false, opening up enormous possibilities in a 'new normal' of enhanced working lives, environmental protection and business success.

This book presents the methodology and applications of Data Envelopment Analysis (DEA) in measuring productivity, efficiency and effectiveness in Financial Services firms such as banks, bank branches, stock markets, pension funds, mutual funds, insurance firms, credit unions, risk tolerance, and corporate failure prediction. Financial service DEA research includes banking; insurance businesses; hedge, pension and mutual funds; and credit unions. Significant business transactions among financial service organizations such as bank mergers and acquisitions and valuation of IPOs have also been the focus of DEA research. The book looks at the range of DEA uses for financial services by presenting prior studies, examining the current capabilities reflected in the most recent research, and projecting future new uses of DEA in finance related applications.

The increasing power of computer technologies, the evolution of software en- neering and the advent of the intelligent transport systems has prompted traf c simulation to become one of the most used approaches for traf c analysis in s- port of the design and evaluation of traf c systems. The ability of traf c simulation to emulate the time variability of traf c phenomena makes it a unique tool for capturing the complexity of traf c systems. In recent years, traf c simulation - and namely microscopic traf c simulation - has moved from the academic to the professional world. A wide variety of traf- c simulation software is currently available on the market and it is utilized by thousands of users, consultants, researchers and public agencies. Microscopic traf c simulation based on the emulation of traf c ows from the dynamics of individual vehicles is becoming one the most attractive approaches. However, traf c simulation still lacks a uni ed treatment. Dozens of papers on theory and applications are published in scienti c journals every year. A search of simulation-related papers and workshops through the proceedings of the last annual TRB meetings would support this assertion, as would a review of the minutes from speci cally dedicated meetings such as the International Symposiums on Traf c Simulation (Yokohama, 2002; Lausanne, 2006; Brisbane, 2008) or the International Workshops on Traf c Modeling and Simulation (Tucson, 2001; Barcelona, 2003; Sedona, 2005; Graz 2008). Yet, the only comprehensive treatment of the subject to be found so far is in the user's manuals of various software products.

Although much has been written about the Korean public administration, the international academic community has little knowledge about it as most of the literature has been written in Korean. This book aims to provide more accessible knowledge internationally by filling that gap, covering both the history and the current status of the Korean public administration. This book is a collaboration of many Korean public administration scholars and would appeal to those interested in the secrets of Korea's rapid development in such a short span of time. Each chapter covers historical contexts, key to understanding its public administration and an important aspect as Korea is a fast changing society. The book takes on a more pragmatic approach rather than to put the Korean experiences into the western theory. Each chapter therefore provides an extensive discussion on the lessons-learned and practical implications.

Tackling the question of how to effectively aggregate uncertain preference information in multiple structures given by decision-making groups, Theory and Approaches of Unascertained Group Decision-Making focuses on group aggregation methods based on uncertainty preference information. It expresses the complexity existing in each group decision-making process by employing complex networks and studying various methods of aggregating preference information from various unascertained, time-series based decision-making groups' structures. Written by Jianjun Zhu, director of the Chinese Society for Optimization, Overall Planning, and Economic Mathematics, the book starts by examining case studies of group decision making. It discusses consistency measuring and ranking methods of interval number reciprocal judgment matrix and interval number complementary judgment matrix. Next, it presents an unascertained number preference and a three-point interval number preference. Investigating linguistic preferences, the text provides two consistencies definitions. It considers the aggregating methods of several uncertain preferences as well as the multistage aggregating model of uncertain preference. The final chapter proposes an aggregating model of multistage linguistic information based on TOPSIS. The research in this book is supported by a number of scientific foundations from the People's Republic of China, including the National Natural Science Foundation of China; the Social Science Foundation of China, Jiangsu Province; and the Soft Science Foundation of China.

This textbook provides an innovative pedagogy to students who will be the policy makers of tomorrow. It provides thoughts on sustainability and the complexity among its different dimensions. It guides students through experience, processes of complex decision making, and sharpen their clarity of thought, to enhance their communication abilities and help them develop critical thinking. It provides key competencies to address the complexities of sustainable development. By combining game-based learning with an analytical style of education, supplemental materials are provided to make the definitions of various sustainability aspects more concrete and allows students to experiment in a consequence-free environment, with scenario examples. Board Game and a hypothetical management course, dealing with various topics like transportation sustainability, societal metabolism, etc. as well as with decision making under those contexts, will formalize the mathematics needed to make robust decisions.

Even though the fractal approach to sustainability and organizational change management is not new, no authors so far seem to have truly attempted to use fractals as a mathematical means to map and measure organizational sustainability. Several sustainability maturity models and change management models and frameworks, concepts and computer generated systems came to the fore during the past two decades. They provided a set of useful tools for managers, academics and students to refer to, or on which to base their own actions and plans. However, one issue remains: most of those models and frameworks share a rather similar linear 'skeleton'; the main difference between them is the quantitative variety of steps within each phase, stage, and parameter and how in depth each of these is presented. The authors' work addresses a clear gap in the literature and in applied research, as it emphasizes the relevance of using a complex mathematically-based but user-friendly fractal approach. Readers are able to better understand, implement, map and measure change management processes leading to a sustainability-focused mindset. Subsequent chapters guide you through the steps towards creating committed sustainability-based strategies, attitudes, actions and practices across all levels in the broad organizational context. This text is essential reading for students researching business and management and who are interested in the Fractal Sustainability concept.

Unfortunately, leadership does not have a one-size-fits-all definition. We all have our own ideas as to what makes a good leader and the types of challenges that will be faced. The author bridges a gap by presenting how modern leadership happens while simultaneously combining a description of leadership and its practical application in today's environments. In this book, Nicholas Harkiolakis integrates the various theoretical perspectives into a unified model that can be understood by both the academic and the practitioner (existing and future leaders). This understanding is necessary to effectively treat and apply leadership to the challenging settings of today's operational environments: virtual, distributed, multicultural and so on. Some of the key topics covered are: leadership through the ages characteristics of leadership modern perspectives an integrated leadership framework the application of leadership the twenty-first-century leadership practices.

This book presents contributions to the 50th Annual Conference of the Operations Research Society of South Africa (ORSSA), which was jointly hosted with the African Federation of Operations Research Societies (AFROS) at North-West University in Potchefstroom, South Africa from 12 to 15 September, 2021. Focusing on innovative case studies and recent applications of Operations Research models and algorithms in African countries, each chapter highlights findings emerging from the countries in question and explains the lessons learned. As such, the book offers an up-to-date overview of Operations Research practices and developments in Africa. AFROS is a "not for profit" organization that aims to promote Operations Research in Africa. Its affairs are regulated by an Executive Committee consisting of representatives/alternates of all its member societies. The members of the Federation undertake to co-operate in the advancement of knowledge, interest and education in Operations Research by appropriate means, particularly the exchange of information, the holding of meetings and conferences, and the awarding of prizes.

Quadratic programming is a mathematical technique that allows for the optimization of a quadratic function in several variables. QP is a subset of Operations Research and is the next higher lever of sophistication than Linear Programming. It is a key mathematical tool in Portfolio Optimization and structural plasticity. This is useful in Civil Engineering as well as Statistics.

This volume showcases the presentations and discussions delivered at the 2018 POMS International Conference in Rio. Through a collection of selected papers, it is possible to review the impact and application of operations management for social good, with contributions across a wide range of topics, including: humanitarian operations and crisis management, healthcare operations management, sustainable operations, artificial intelligence and data analytics in operations, product innovation and technology in operations management, marketing and operations management, service operations and servitization, logistics and supply chain management, resilience and risk in operations, defense, and tourism among other emerging Operations Management issues. The Production and Operations Management Society (POMS) is one of the most important and influential societies in the subject of Production Engineering and, as an international professional and academic organization, represents the interests of professionals and academics in production management and operations around the world.

This volume presents selected contributions by top researchers in the field of operations research, originating from the XVI Congress of APDIO. It provides interesting findings and applications of operations research methods and techniques in a wide variety of problems. The contributions address complex real-world problems, including inventory management with lateral transshipments, sectors and routes in solid-waste collection and production planning for perishable food products. It also discusses the latest techniques, making the volume a valuable tool for researchers, students and practitioners who wish to learn about current trends. Of particular interest are the applications of nonlinear and mixed-integer programming, data envelopment analysis, clustering techniques, hybrid heuristics, supply chain management and lot sizing, as well as job scheduling problems. This biennial conference, organized by APDIO, the Portuguese Association of Operational Research, held in Braganca, Portugal, in June 2013, presented a perfect opportunity to discuss the latest development in this field and to narrow the gap between academic researchers and practitioners.

Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks. For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment. This book: * Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000 * Compares the frameworks and identifies their strengths and limitations * Introduces the self-assessment process * Explores the main approaches to self-assessment * Illustrates the practical benefits of self-assessment through case examples

In all periods of time, there is a perceived shortage of qualified, credible, and robust leadership skills. At the same time, what is regarded as skilled leadership is contingent on economic, political, institutional, and cultural conditions specific for a period of time or a local setting. Leadership in the era of managerial capitalism was focused on planning and administration, and was seated in large-scale, divisionalized corporations. In the 1970s, this economic model started to wane and leadership was advanced as the solution to a series of economic and social concerns, now being a matter of meaning-making in the face of uncertainty and ambiguity. With the expansion of the finance industry and the deregulation of finance markets in the 1990s and in the new millennium, yet another leadership model increasingly prioritized economic value creation. In parallel to the economic, political and institutional changes, the idea of leadership has been strongly informed by new ideas about individualism and masculinity, adding to the understanding of leadership as what is anchored in widespread social beliefs about for example healthy life styles, the virtues of physical exercise, and novel gender relations. Aimed at scholars, researchers, students and policy makers in the fields of Leadership, Management History and Organizational Theory; Leadership Varieties examines predominant ideas about the qualities and virtues of leadership in a historical and cultural perspective.