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Books > Business & Economics > Business & management > Management & management techniques > Organizational theory & behaviour

Architecture and Leadership - The Nature and Role of Space and Place in Organizational Culture (Hardcover): Mark Roberson,... Architecture and Leadership - The Nature and Role of Space and Place in Organizational Culture (Hardcover)
Mark Roberson, Alicia Crumpton
R1,389 Discovery Miles 13 890 Ships in 9 - 15 working days

From cathedrals to cubicles, people go to great lengths and expense to design their living and working environments. They want their spaces to be places where they enjoy being, reflecting who they are and what they care about. The resultant environments in turn become loud, albeit unvocal, leaders for people occupying those corresponding spaces. The design and use of work and living spaces typifies and thematizes expectations for the group. Essentially, the architecture of rooms, buildings and cities creates cultures by conveying explicit and implicit messages. This is evident when people approach and walk into St. Basil's Cathedral in Moscow, the Forbidden City in Beijing, the Sydney Opera House in Sydney, Australia, the Jewish Museum in Berlin, or the Rothko Chapel in Houston, to name some examples. While leaders oftentimes lack the resources to have their spaces mirror the greatest architectural achievements of the world, they are in a position to use the art and science of architecture, at whatever scale is available, to their advantage. The creative and intentional use of space and place advances and promotes cherished values and enhances organizational effectiveness. This book explores the essence of good architecture and establishes relevant connections for leaders and managers to strategically design and use the organizational workplace and space to support their mission and purpose, and create aesthetically meaningful work environments. It equips leaders to be culturally astute on what defines good architecture and to incorporate principles of beauty in their leadership practices accordingly and will be of interest to researchers, academics, professionals, and students in the fields of leadership, organizational studies, and architecture theory and practice.

Technology, Information and Market Dynamics - Topics in Advanced Industrial Organization (Hardcover, illustrated edition):... Technology, Information and Market Dynamics - Topics in Advanced Industrial Organization (Hardcover, illustrated edition)
Patrizio Bianchi, Luca Lambertini
R3,001 Discovery Miles 30 010 Ships in 12 - 17 working days

This timely volume offers a comprehensive assessment of the dynamics of firms' behaviour and organization, providing an essential outline of the ways in which our understanding of firms and markets is evolving. Key topics, such as the interplay between labour and capital, the choice of the optimal product range and the dynamics of capital accumulation and innovation are investigated. All of these aspects of the evolution of a market are evaluated in connection with the manifold issue of information, be that related to demand uncertainty, accountancy data, the diffusion of technological knowledge, or the nature of strategic interaction among firms in market games. Technology, Information and Market Dynamics is an extensive and detailed book, offering useful indicators for both theoretical and applied research. It will appeal to economists and researchers of industrial organization and innovation.

Challenging Perspectives on Organizational Change in Health Care (Hardcover): Louise Fitzgerald, Aoife McDermott Challenging Perspectives on Organizational Change in Health Care (Hardcover)
Louise Fitzgerald, Aoife McDermott
R3,907 Discovery Miles 39 070 Ships in 12 - 17 working days

This volume provides theory and research on organizational change and predominantly features the application of these ideas to the health care domain, broadly defined. It addresses enduring issues in advancing to an effective health care system. The aim of this book is to offer an accessible and readable text aimed at provoking thought and questioning, and aiding creativity. It proffers arguments and ideas which are firmly based in empirical data and evidence, so that the reader may make informed personal evaluations. This book is designed to furnish a comprehensive theoretical basis for understanding organizational change in health care, as well as selected core issues of contemporary and future importance to the provision of effective care within sustainable systems. A series of coherent themes are addressed throughout the book from differing perspectives. However, every chapter has been written to standalone and be read independently. Each offers resources relevant to its' focal topic, in the form of references, case studies and critique. Setting out a future research agenda, the book will be vital reading for organizational change researchers and practitioners in the healthcare industry.

An Economic Theory of Managerial Firms - Strategic Delegation in Oligopoly (Hardcover): Luca Lambertini An Economic Theory of Managerial Firms - Strategic Delegation in Oligopoly (Hardcover)
Luca Lambertini
R3,920 Discovery Miles 39 200 Ships in 12 - 17 working days

The separation between ownership and control has become common practice over the last century, in most medium and large firms across the world. Throughout the twentieth century, the theory of the firm and the theory of industrial organization developed parallel and complementary views on managerial firms. This book offers a comprehensive exposition of this debate. In its survey of strategic delegation in oligopoly games, An Economic Theory of Managerial Firms is able to offer a reinterpretation of a range of standard results in the light of the fact that the control of firms is generally not in the hand of its owners. The theoretical models are supported by a wealth of real-world examples, in order to provide a study of strategic delegation that is far more in-depth than has previously been found in the literature on industrial organization. In this volume, analysis is extended in several directions to cover applications concerning the role of: managerial firms in mixed market; collusion and mergers; divisionalization and vertical relations; technical progress; product differentiation; international trade; environmental issues; and the intertemporal growth of firms. This book is of great interest to those who study industrial economics, organizational studies and industrial studies.

Gender Equality in a Global Perspective (Hardcover): Raili Marling, Anders Ortenblad, Snjezana Vasiljevic Gender Equality in a Global Perspective (Hardcover)
Raili Marling, Anders Ortenblad, Snjezana Vasiljevic
R4,501 Discovery Miles 45 010 Ships in 12 - 17 working days

Gender Equality in a Global Perspective looks to discuss whether Gender Equality can be adopted as it has been defined in international documents anywhere, or whether it needs to be adapted in a more local context; discuss which factors and perspectives need to be taken into account when adapting Gender Equality to specific contexts; suggest research approaches for studies on whether a universal (Western) concept of Gender Equality fits in certain specific contexts; and finally suggests challenges to the existing interpretation of Gender Equality (e.g., theory of intersectionality); and the development of legal and policy framework. This book is situated within the tradition of comparative gender studies. While most other such books take up and compare various ways of implementing (or not implementing) gender equality, this book studies and compares whether or not (and to what extent) a specific definition of Gender Equality (GE) could be adopted by various nations. Thus, all chapter contributors will engage with the same definition of GE, which will be presented within the book, and discuss the possibilities and constrains related to applying such a definition in their particular national context. The readers will learn about the problems of applying a universal concept of Gender Equality and the possible reasons for and modes of adapting Gender Equality to different contexts. Gender Equality in a Global Perspective looks to maintain a critical and reflexive stance towards the issues raised and will seek to present multiple perspectives and open-ended answers. As such it hopes to contribute to the international discussion of human rights more broadly and Gender Equality specifically. The intended audience is not limited only to but will include policy makers, scholars and students with an interest in Gender issues, Organizational Theory, Political Science, Human Development, Policy Analysis, Globalization and other management sub-disciplines.

Ecological and Climate-Conscious Coaching - A Companion Guide to Evolving Coaching Practice (Paperback): Alison Whybrow, Eve... Ecological and Climate-Conscious Coaching - A Companion Guide to Evolving Coaching Practice (Paperback)
Alison Whybrow, Eve Turner, Josie Mclean, Peter Hawkins
R971 Discovery Miles 9 710 Ships in 9 - 15 working days

First book on the market to look at climate change and coaching. International and diverse case studies and coaching examples. Applies theory and concepts to practice. Additional materials available on the editors' website.

Employment - A Key Idea for Business and Society (Paperback): Jamie Woodcock Employment - A Key Idea for Business and Society (Paperback)
Jamie Woodcock
R1,064 Discovery Miles 10 640 Ships in 9 - 15 working days

Employment: A Key Idea for Business and Society introduces a topic that many of us take for granted yet is central to how we understand business and management. Most people work for the majority of their lives and in recent years, employment has become a topic of popular debate, particularly asking what the future of work could be. Much of this has focused on the role of technology and automation, as well as the growth of the gig economy and new forms of work. This book provides new ways to think about our own experiences of work and debates on employment. The book covers the history of employment, key changes to work, and a global perspective. The major debates in employment are introduced, providing theories for readers to develop their own perspectives. In particular, the book reappraises management theory, the role of workers' agency in changing work, surveys the state of current research and methods, and sketches out the key changes on the horizon for employment. This book will provide students with a critical introduction to employment, equipping them with the resources to research, understand, and rethink the topic.

Accountability@work - How to make and keep promises and have others do the same (Paperback): Carolyn Taylor Accountability@work - How to make and keep promises and have others do the same (Paperback)
Carolyn Taylor
R376 R322 Discovery Miles 3 220 Save R54 (14%) Ships in 10 - 15 working days

''You can count on me'' is a phrase we don't hear often enough in the workplace. It is the language of accountability - and putting accountability at the heart of any business can be transformational. In this step-by-step guide, Accountability@work, Carolyn Taylor, one of the world's foremost experts in organisational culture change, shows how to master the promise-making process and establish a lasting culture of accountability. This book will help you to consistently: deliver your promises, and have others do the same be a creative and effective leader, holding others to account maximise your productivity and capacity to perform make lasting culture change within your organisation build your reputation as someone people can count on. "Imagine a world where everyone did what they said they would do, exactly when they said they would do it...Think what an impact being a renowned promise-keeper would have on your reputation and your customers' trust of you, and how it might alter the way your business and work relationships function...This is the life-changing power of accountability." from the Foreword

International Public Administrations in Global Public Policy - Sources and Effects of Bureaucratic Influence (Paperback):... International Public Administrations in Global Public Policy - Sources and Effects of Bureaucratic Influence (Paperback)
Christoph Knill, Yves Steinebach
R1,135 Discovery Miles 11 350 Ships in 9 - 15 working days

This book examines the rise and agency of International Organizations (IOs) and their bureaucratic bodies- the International Public Administrations (IPAs)- as a reflection of an ongoing transfer of political authority and power from the domestic to the international level. It shows that IPAs represent actors per se, with autonomy and resources that allow them to exert an independent influence on global policy-making processes and outputs. Providing a combination of novel conceptual lenses and research design to capture IPAs as an empirical phenomenon, the book takes an open, theoretically and methodologically diverse approach to show that IPAs are far from being negligible actors in global public policy and must be taken seriously as actors in policy-making beyond the nation-state. This book will be of key interest to students, scholars, and practitioners in Public Policy and Public Administration, International Relations, International Political Economy, as well as Organizational Studies.

Organization Theory - Management and Leadership Analysis (Paperback, 2nd Revised edition): Jesper Blomberg Organization Theory - Management and Leadership Analysis (Paperback, 2nd Revised edition)
Jesper Blomberg
R1,238 Discovery Miles 12 380 Ships in 12 - 17 working days

In Organization Theory: Management and Leadership Analysis, Jesper Blomberg explores the fields of organization theory and management, making sense of complex theories and encouraging critical thinking. The book analyses organizations through four theoretical frameworks, offering students a clear structure they can use to understand complex organizational issues: * the structural framework * the Human Resources framework * the power framework * the symbolic framework Each framework is explored by a chapter covering the basics, followed by a more advanced chapter so that students can deepen their understanding. A case study at the end of the book draws together theory and practice, giving students the opportunity to apply what they have learnt to a real management situation. This book is suitable for undergraduate and postgraduate students studying Organization Theory and Management. The book is complemented by a range of online resources including PowerPoint slides, an Instructor's Manual and Testbank. Jesper Blomberg is Associate Professor at the Stockholm School of Economics, Sweden.

A Jungian Approach to Coaching - The Theory and Practice of Turning Leaders into People (Paperback): Laurence Barrett A Jungian Approach to Coaching - The Theory and Practice of Turning Leaders into People (Paperback)
Laurence Barrett
R897 Discovery Miles 8 970 Ships in 9 - 15 working days

In an increasingly superficial and disconnected world, Jungian psychology offers a more soulful alternative. It provides a frame within which we can more easily notice and understand the voice of the unconscious and its implications, allowing us to build deeper relationships and lead more meaningful lives. In this book, Laurence Barrett explores the fundamental principles and structures of Jung's model of the mind and considers ways in which these may be applied and extended to a modern coaching and consulting practice. It offers a deep but accessible insight to Jungian theory, supported by a wealth of source materials and rich examples from the author's own work and experience. A Jungian Approach to Coaching will help experienced coaches to better support individuals, groups, and organizations, in a rediscovery of their humanity and their potential. It will help turn leaders into people.

Investigative Interviewing in the Workplace - Culture, Deviance, and Investigations (Paperback): Kevin Sweeney Investigative Interviewing in the Workplace - Culture, Deviance, and Investigations (Paperback)
Kevin Sweeney
R1,384 Discovery Miles 13 840 Ships in 9 - 15 working days

Based on extensive interdisciplinary research and the author's over 30 years of experience in the field, this book provides best practice skills for auditors and investigators in any type of investigation and adapts them to ensure they are relevant to a corporate environment where the powers available to police are absent. In addition to providing technical skills and practical advice on investigative interviewing, former police investigator Kevin Sweeney explains how to analyze information to assist in the investigation and to identify emerging trends to provide opportunities to prevent problems before they occur. Readers will come to understand legal concepts such as the chain of evidence, the psychological factors involved in questioning, and the sociological factors that can help to build a macro understanding of the organization and the event in question. This book will become an essential resource for professionals involved in auditing or investigation work of any type in the corporate or public sectors, in contexts including human resources, employee relation investigations, auditing, or where criminal activity is suspected.

Engaged - The Neuroscience Behind Creating Productive People in Successful Organizations (Hardcover, 1st ed. 2015): Amy Brann Engaged - The Neuroscience Behind Creating Productive People in Successful Organizations (Hardcover, 1st ed. 2015)
Amy Brann
R1,273 Discovery Miles 12 730 Ships in 12 - 17 working days

Neuroscience is revolutionizing our understanding of human psychology and behaviour. By showing how to apply this new understanding to how you recruit, manage, and develop your people, Brann is enabling you to deliver a step change in organizational performance and individual achievement.

Entrepreneurship and Work in the Gig Economy - The Case of the Western Balkans (Paperback): Borislav Dukanovic, Dusan Markovic,... Entrepreneurship and Work in the Gig Economy - The Case of the Western Balkans (Paperback)
Borislav Dukanovic, Dusan Markovic, Arsen Dragojevic, Mirjana Radovic Markovic
R619 Discovery Miles 6 190 Ships in 9 - 15 working days

The crisis caused by COVID-19 poses a major challenge for the global economy and business. It has been a test for economic resilience, and how this crisis will affect business activities will be determined by their competitiveness. Only firms that have succeeded in reorienting and quickly adapting to the emerging crisis have continued without interruption in their operations, thus demonstrating their flexibility and high level of resilience. Research shows that companies driving the gig economy celebrate the benefits: flexibility, additional income, freedom and other various opportunities for workers. They require entrepreneurial digital skills that improve their competitiveness and benefit not only themselves but the economy as well. Therefore, digital competencies are becoming a significant resource and precondition for employment, and it is essential to promote digital entrepreneurial skills, introducing them into education programs through different forms of education. This book stresses and explores the importance of synergy between industry and virtual universities. Considering the importance of these issues, this book draws together literature on globalization and small and medium enterprise development and internationalization from disparate sources into a cohesive body of work, which traces the evolution of entrepreneurship and our understanding of the topic. It investigates the impact of digitalization on creating job opportunities in the labor market. Covering social, economic and psychological approaches to the most current topics, this book will be a useful framework to new theories and practices that are emerging to challenge conventional wisdom. It will be of interest to scholars, upper-level students, and researchers involved in the field of entrepreneurship.

Organisational Learning - An integrated HR and knowledge management perspective (Hardcover): Roderick Smith Organisational Learning - An integrated HR and knowledge management perspective (Hardcover)
Roderick Smith
R4,514 Discovery Miles 45 140 Ships in 12 - 17 working days

Organizational Learning: An Integrated HR and Knowledge Management Perspective draws on a broad and multi-disciplinary base to look at the origins and practice of organizational learning. It critically considers the nature of organizational knowledge as a social construct; pedagogical issues around learning as individuals, groups, teams and whole organisations; and technological issues around the development of knowledge-based information systems. Supporting case studies are provided throughout the book, and readers will also benefit from a companion website which expands on the key themes of the text. Organizational Learning will enable readers to develop and implement strategies for ensuring long-term access to the embedded knowledge and experience of an organization. This textbook will be invaluable reading for undergraduate and postgraduate students on organizational learning, HRM and knowledge management courses.

Ambidextrous Strategy - Antecedents, Strategic Choices, and Performance (Paperback): Agnieszka Zakrzewska-Bielawska Ambidextrous Strategy - Antecedents, Strategic Choices, and Performance (Paperback)
Agnieszka Zakrzewska-Bielawska
R1,446 Discovery Miles 14 460 Ships in 9 - 15 working days

Strategies of enterprises evolve with the development of strategic management theory and new concepts, models, and outlooks that emerge with it. The concept of ambidexterity is a relatively new approach to business development strategies, which involves simultaneous exploration and exploitation activities to ensure the success of the company and a relatively sustainable competitive advantage. This begs the question as to whether the ambidextrous strategy is the right choice for all enterprises, and if not, what determines its choice. This book identifies and systematizes antecedents for choosing ambidextrous strategy, including factors related to the uncertainty of the environment, its dynamics, complexity, and unpredictability, intra-organizational factors, those related to resources, organizational structure, and behavioral context, as well as those related to strategic leadership. It examines the outcomes of implementing ambidexterity from the perspective of financial and market performance and assesses the choices of companies operating in Poland from the perspective of the impact that particular antecedents had and the outcomes achieved, providing knowledge and guidance on the circumstances in which choosing the ambidextrous strategy brings the best results. The book presents the research findings to date, the cognitive gaps that still exist, and the directions for further research. It is intended for scientific circles, doctoral and management students and a wide range of managers, who have to make difficult strategic choices aimed, on the one hand, at increasing the efficiency of the company and, on the other, at seeking new paths of growth.

Organizational Gamification - Theories and Practices of Ludified Work in Late Modernity (Paperback): Mikko Vesa Organizational Gamification - Theories and Practices of Ludified Work in Late Modernity (Paperback)
Mikko Vesa
R1,219 Discovery Miles 12 190 Ships in 9 - 15 working days

This edited volume presents an interdisciplinary collection of texts that examine the practice of gamification, the use of game design elements in non-game contexts, specifically as an organization and management research problem. As we travel deeper into the twenty-first century, it is becoming increasingly clear the late modernity is re defining its take on games and play. Following what has been termed a general ludification or playification of society, corporations are beginning to see games and play as resources rather than as a wasteful practice. We are witnessing the emergence of the practice of gamificiation with the intention of mobilizing play's motivational power for capitalist production. This book outlines both the essential "how tos" and also critically explores their links to diverse strands of organization theory such as institutionalism, business ethics, critical theory and organizational behavior. Gamification research has been mostly conducted within disciplines such as information studies, game studies and information systems science. This is a paradoxical state of affairs; whilst gamification aims at being a transformative intervention in work processes and practices and is being deployed as such by practitioners. This book will be of value to researchers, academics and students interested in management and organization studies.

Industrial Organization - Theory and Practice (International Student Edition) (Paperback, 4th New edition): Don E. Waldman,... Industrial Organization - Theory and Practice (International Student Edition) (Paperback, 4th New edition)
Don E. Waldman, Elizabeth J. Jensen
R1,951 Discovery Miles 19 510 Ships in 12 - 17 working days

Written solely for the undergraduate audience, Industrial Organization: Theory and Practice, which features early coverage of Antitrust, punctuates its modern introduction to industrial organization with relevant empirical data and case studies to show students how to apply theoretical tools.

Management - International Student Edition (Paperback, 3rd Revised edition): Christopher P. Neck, Jeffery D Houghton, Emma L... Management - International Student Edition (Paperback, 3rd Revised edition)
Christopher P. Neck, Jeffery D Houghton, Emma L Murray
R2,571 Discovery Miles 25 710 Ships in 12 - 17 working days

The best managers think critically, make the right decisions, and take action. They make things happen and make work meaningful for others. Management: Think, Decide, Act 3e helps students understand the essential role managers play in optimizing organizational performance. The text goes beyond the planning, organizing, leading, and controlling functions of management by exploring how managers can create a more sustainable, entrepreneurial future. Packed with the latest trends, critical AACSB topics, and fascinating examples, Management: Think, Decide, Act 3e will get your students energized about making a difference in today's fast-paced, dynamic workplace.

Organizational Stress Around the World - Research and Practice (Paperback): Kajal Sharma, Cary Cooper, D.M. Pestonjee Organizational Stress Around the World - Research and Practice (Paperback)
Kajal Sharma, Cary Cooper, D.M. Pestonjee
R1,449 Discovery Miles 14 490 Ships in 9 - 15 working days

Stress is defined as a feeling experienced when a person perceives that demands exceed the personal and social resources the individual is able to mobilize. It can occur due to environmental issues, such as a looming work deadline, or psychological, for example, persistent worry about familial problems. While the acute response to life-threatening circumstances can be life-saving, research reveals that the body's stress response is largely similar when it reacts to less threatening but chronically present stressors such as work overload, deadline pressures and family conflicts. It is proffered that chronic activation of stress response in the body can lead to several pathological changes such as elevated blood pressure, clogging of blood vessels, anxiety, depression, and addiction. Organizational Stress Around the World: Research and Practice aims to present a sound theoretical and empirical basis for understanding the evolving and changing nature of stress in contemporary organizations. It presents research that expands theory and practice by addressing real-world issues, across cultures and by providing multiple perspectives on organizational stress and research relevant to different occupational settings and cultures. Personal, occupational, organizational, and societal issues relevant to stress identification along with management techniques/approach to confront stress and its associated problems at individual and organizational level are also explored. It will be of value to researchers, academics, practitioners, and students interested in stress management research.

Whistleblowing, Communication and Consequences - Lessons from The Norwegian National Lottery (Paperback): Peer Jacob Svenkerud,... Whistleblowing, Communication and Consequences - Lessons from The Norwegian National Lottery (Paperback)
Peer Jacob Svenkerud, Jan-Oddvar Sornes, Larry Browning
R1,209 Discovery Miles 12 090 Ships in 9 - 15 working days

Whistleblowing, Communication and Consequences offers the first in-depth analysis of the most publicized, and morally complex, case of whistleblowing in recent European history: the Norwegian national lottery, Norsk Tipping. With contributions from the whistleblower himself, as well as from key voices in the field, this book offers unique perspectives and insights into not only this fascinating case, but into whistleblowing and wrongdoing in organizations more broadly. An international team of scholars use fourteen different theoretical lenses to show the complex and multi-faceted nature of whistleblowing. The book begins with an ethnographic account by the whistleblower story and proceeds into an analysis of the literature and conceptual topics related to that whistleblowing incident to present the lessons that can be learnt from this extreme example of institutional failure. This fascinating, complex, and multi-theoretical book will be of great interest to scholars, students and industry leaders in the areas of public relations, corporate communication, leadership, corporate social responsibility, whistleblowing and organizational resistance. The Open Access version of this book, available at http://www.tandfebooks.com, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license.

The Complexity of Consultancy - Exploring Breakdowns Within Consultancy Practice (Paperback): Nicholas Sarra, Karina Solso,... The Complexity of Consultancy - Exploring Breakdowns Within Consultancy Practice (Paperback)
Nicholas Sarra, Karina Solso, Chris Mowles
R1,201 Discovery Miles 12 010 Ships in 9 - 15 working days

Contributions from senior and experienced practitioners in their field, who provide practical insight for managers and students. The titles all build into a comprehensive resource, providing essential reading for anyone interested in management and complexity, systems thinking, organization and management theory and organizational change. The series explains how the application of complexity science to today's organization could have radical implications for management practice.

The Remote Work Handbook - The Definitive Guide for Operationalizing Remote Work as a Competitive Business Strategy... The Remote Work Handbook - The Definitive Guide for Operationalizing Remote Work as a Competitive Business Strategy (Paperback)
Marianne Snow
R950 Discovery Miles 9 500 Ships in 9 - 15 working days

The Remote Work Handbook: The Definitive Guide for Operationalizing Remote Work as a Competitive Business Strategy is for readers seeking to leverage the business benefits of a flexible, remote workforce. It is a practical guide for building and implementing remote work at any size organization. C-suite executives, operation leaders, business owners, or entrepreneurs who recognize the workplace is changing can use it to re-tool their operations for a strategic business advantage. Mari Anne Snow, the author, is a recognized remote work expert with over 20 years of experience leading remote teams and has re-written the rules of leadership to unlock the potential in remote and distributed teams. In this book, she shares all her secrets. The book explores the untapped potential of remote teams and lays out the business case for adopting a new, flexible workplace model to build organizational resilience and a competitive edge. It takes the reader through the step-by-step process of constructing a remote work operating model, staging an implementation, then institutionalizing and sustaining the change. It includes down-to-earth professional and personal stories that alert the reader to the top priorities and operational realities they will face as they craft their own implementation plan for operationalizing remote work at their company.

I Hope This Email Finds You Never - The Official Guide to Blissfully Surviving the Modern Workplace (Paperback): Ken Kupchik,... I Hope This Email Finds You Never - The Official Guide to Blissfully Surviving the Modern Workplace (Paperback)
Ken Kupchik, Emily Ann Hill
R335 Discovery Miles 3 350 Ships in 12 - 17 working days

Ahhh, the modern workplace: a cauldron of stress and anxiety. From the moment we accept a new role, we're thrown into a world of competing personalities, shifting protocols, and an endless stream of emails, Slack messages, and Zoom calls, all of which serve to distract us from the things we truly want to be doing, like eating Thai food and sleeping until noon. I Hope This Email Finds You Never puts aside the motivational screeds, productivity hacks, and pop-science, and focuses instead on those things in the workplace that truly cause us grief-like a coworker eating an apple during a video call-in a lighthearted, entertaining, and (most importantly) cynical way. Some things you'll learn: How long you can get away with being "new" until you're held accountable How to make it look like you're sorry without giving up any power How to find a workplace friend and make a workplace enemy Camera position: how to set up your laptop for maximum dominance Organizing your calendar while leaving time to cry The rules of the kitchen (stealing someone's yogurt is literally a crime) Writing a letter of resignation when you've already been resigned from day one From Orientation (The Descent), Workplace Etiquette (No Eye Contact Before 11 AM), Working Remotely (Wink Wink), Coworkers (Getting Along with your fellow inmates), and everything in between, I Hope This Email Finds You Never is your must-have guide to surviving (thriving is not realistic) in the modern workplace.

The Customer Copernicus - How to be Customer-Led (Paperback): Charlie Dawson, Sean Meehan The Customer Copernicus - How to be Customer-Led (Paperback)
Charlie Dawson, Sean Meehan
R949 Discovery Miles 9 490 Ships in 9 - 15 working days

Some companies are great for customers - not only do they care but they change whole markets to work better for the customers they serve. Think of Amazon, easyJet and Sky. They make things easier and improve what really matters - obvious, surely? They have also enjoyed huge business success, growing and making plenty of money. The Customer Copernicus answers the question that follows - if it's obvious and attractive why is it so rare? And then it answers a second question, because Tesco, O2 and Wells Fargo were like this once. Why, having mastered it, would you ever stop? Because all three did, and two ended up in court. The Customer Copernicus explains how to become and how to stay customer-led. Essential reading for leaders and teams who want their organisations to stay competitive by developing a more purposeful and innovative culture.

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