This fully updated ninth edition provides an introduction to conflict and conflict management that is firmly grounded in current theory, research, and practice. Covering a range of conflict settings, including interpersonal, group, and organizational conflicts, it includes an abundance of real-life case studies that encompass a spectrum of theoretical perspectives. Its emphasis on application makes it highly accessible to students, while expanding their comprehension of conflict theory and practical skills. This new edition features a new chapter presenting key principles students can practice to become more skillful at managing conflict, a wealth of up-to-date research and case examples, suggested readings and video resources, and integrated questions for review and discussion. This textbook can be used in undergraduate or graduate courses on conflict in communication, business and management, political science, and counseling programs. Online resources for instructors, including PowerPoint slides and an instructor's manual, can be found at www.routledge.com/cw/folger.

Jobs that were once well-defined are now multifaceted. New realities have placed a premium on employee cognitive processing to fulfill complex occupational roles. But human conscious cognitive capacity is limited, making it nearly impossible for employees to keep up without being overloaded. Stajkovic and Sergent refute the common assumption that technological automation is the only way forward. Instead, they directly tackle the issue of employee cognitive overload by proposing cognitive automation as an alternative solution. The authors present a sampling of cutting-edge research showing that conscious guidance is not required for all goal pursuits; goal-directed behavior at work can be automated via priming of subconscious goals. Building on research in social psychology and organizational behavior, Stajkovic and Sergent introduce four models to explain how subconscious goals are primed in organizations: *Auto-motive model: Repeated practice with a goal makes cognitive automation possible. *Goal contagion: Observing and inferring goals of others creates cognitive automation. *Means-goal priming: Confidence in your goal pursuit enhances cognitive automation. *A history of reinforcement: Money, feedback, and social recognition used to reinforce goal achievement become associated with the goal, resulting in cognitive automation. The authors canvas a broad range of knowledge concerning the problem of employee cognitive overload in contemporary organizations and rely on multidisciplinary research to propose cognitive automation as a solution that can address it directly. This book is a deep well of valuable information for those interested in solving real work problems with application of science of organizational behavior (SOB).

Workplace spirituality has become a popular topic in today's society as it has been reported to have a positive association with employee performance, organizational citizenship behavior, employee engagement and commitment, team building, and the physical and psychological health of employees. Integrating spirituality into the workplace provides a number of organizational benefits that require further study, particularly in light of the COVID-19 pandemic. The Handbook of Research on Integrating Spirituality in Modern Workplaces discusses the numerous benefits of spirituality in the workplace and considers best practices and approaches for successful implementation. Covering topics such as emotional labor and job satisfaction, this major reference work is ideal for researchers, practitioners, academicians, managers, business professionals, instructors, and students.

In A Theory of Environmental Leadership, Mark Manolopoulos draws on his original model of leading outlined in his cutting-edge book Following Reason to derive and develop the first properly systematic model of eco-leadership. Suppose humanity's relation with the Earth may be described in terms of leadership "stages" or modalities: once upon a time, the Earth led or ruled humanity, and now we humans rule or lead the Earth. When the Earth led, the Earth flourished; now that humankind leads, the Earth flounders - ecological crises multiply and intensify. However, there might be a third stage or modality of leadership: humanity leading for the Earth, leading in a way that allows the world, including humans, to re-flourish. What would be the nature of this truly environmental form of leadership? A Theory of Environmental Leadership identifies and critically analyzes the two basic and incompatible positions associated with the way we construe and interact with the non-human: anthropocentrism (human supremacism) and ecocentrism (ecological egalitarianism). By rigorously analyzing and leveraging this polarity, this book outlines an innovative theory of eco-leadership together with some of its confronting-but-necessary measures. Expansive and incredibly timely, A Theory of Environmental Leadership is ideal for a range of audiences, from scholars and students of environmental leadership studies to activists and policymakers. The book's remarkable clarity and engaging character also makes it suitable for the general public.

Why does history matter to our understanding of management, organizations, and markets? What theoretical insights can it offer into organizational processes? How can scholars use historical sources and methods to address research questions in management and organization studies? This book brings together leading organization scholars and business historians to examine the opportunities and challenges of incorporating historical research into the study of firms and markets. It examines the reasons for the growing interest in historically grounded research in management departments and business schools, and considers both the intellectual and practical questions the endeavour faces. The volume is divided into three parts. The first part, History and Organization Theory, considers the relationship between historical reasoning and key theoretical schools of organizational thought, including institutional theory, evolutionary theory, and critical theory. The second part, Actors and Markets, considers how historical perspective can provide researchers with insights into organizational change, entrepreneurial processes, industry emergence, and the co-evolution of states and markets. In the final section, Sources and Methods, the contributors explicate historical methodologies within the context of other approaches to studying organizations and provide concrete suggestions for researchers in the field. The introduction places these issues within the broader context of developments in the fields of business history and organization studies, and orients readers to the 'future of the past in management and organization studies.'

A volume in Research in Strategic Alliances Series Editor T. K. Das, City University of New York Managing Multipartner Strategic Alliances is a volume in the book series Research in Strategic Alliances that focuses on providing a robust and comprehensive forum for new scholarship in the field of strategic alliances. In particular, the books in the series cover new views of interdisciplinary theoretical frameworks and models, significant practical problems of alliance organization and management, and emerging areas of inquiry. The series also includes comprehensive empirical studies of selected segments of business, economic, industrial, government, and non-profit activities with wide prevalence of strategic alliances. Through the ongoing release of focused topical titles, this book series seeks to disseminate theoretical insights and practical management information that should enable interested professionals to gain a rigorous and comprehensive understanding of the field of strategic alliances. Managing Multipartner Strategic Alliances contains contributions by leading scholars in the field of strategic alliance research. The 10 chapters in this volume cover a number of significant topics related to the formation, operation, and performance of multipartner strategic alliances (i.e., alliances with more than two members) that are increasingly being formed in various industrial sectors. The chapter topics cover both the broader issues, such as the peculiar complexities of multipartner alliances that arise because of indirect or generalized reciprocities among its multiple members vis-a-vis the direct reciprocity within dyadic or two-member alliances, and the roles of power and multilevel embeddedness, and the more focused topics of managing triadic alliances, the evolution of an airline alliance, and the nature of value creation in a consortium. The chapters include empirical as well as conceptual treatments of the selected topics, and collectively present a wide-ranging review of the noteworthy research perspectives on the nature, management, and performance of multipartner alliances.

Globalization has made both operations and supply chains more complex than ever before. Inputs are sourced from many locations all over the world to serve different needs and market segments throughout the planet, making it a global challenge that necessitates a global strategic response. Managing Operations Throughout Global Supply Chains is a crucial academic resource that discusses concepts, methodologies, and applications of emerging techniques for operations and supply chain management processes that promote cost efficiency. While highlighting topics such as global operations, resource planning, and business forecasting, this publication explores how organizations manage the procurement of all necessary resources at every stage of the production cycle from the original source to the final consumers. This book is ideally designed for researchers, academicians, practitioners, professional organizations, policymakers, and government officials.

This book offers research geared toward understanding culture and its influence on the success of global businesses. Divided into two parts that look at the leveraging culture cultural diversity from an organizational as well as national perspective, the chapters investigate the effects of technology on culture, the role of leadership in corporate culture, and communicating and managing change across cultures. The book emphasizes that embracing cultural and subcultural differences alongside instilling organizational culture are the keys to successful modern business. With contributions from authors from academic as well as professional backgrounds, this book will serve as a valuable resource to researchers interested in cultural studies generally as well as those studying the importance of culture to managing modern organizations.

Developments in Organizational Politics presents a comprehensive analysis of organizational politics and its meaning and application for employees and managers in modern worksites. Eran Vigoda suggests an integrative model that tries to explain how politics, and especially perceptions of politics, emerges, transforms and affects employees' performance and other work related outcomes in organizations. The analysis is based on empirical data collected over almost a decade of field studies. This data uses a variety of scientific methods to demonstrate how internal politics may be related to job attitudes, behavioral intentions as well as actual behaviors of employees. Special attention is given to non-profit organizations but analysis of businesses and private firms is also included. The book will be essential reading for academics and researchers from the fields of organizational behavior, human resource management and is also useful for practitioners who struggle through the barriers of power, influence and politics in the workplace.

The ""new"" in new economy means a more stable and longer growth, with more jobs, lower inflation and interest rates, explosion of free markets world wide, the unparalleled access to knowledge through the Internet and new type of organisation which affects organisational change. Organisational change is the adoption of an organisational environment for the sake of survival. Namely, the old principles no longer work in the age of Globalisation. Businesses have reached the old model's limits with respect to complexity and speed. At the same time, the challenge which new economy brings to small businesses managers is the use of new business approach and the strong will for organisational changes and adaptation to global market demands. There are several types of organisational changes that can occur- strategic changes, organisational cultural changes; involve organisational structural change, a redesign of work tasks and technological changes. In line with these changes, there is strong expectation of employee to permanent improve their knowledge and become an integral part of successful business formula in order to respond to the challenges brought by the global economy. It means a request for learning organisation which is characterised as an organisation creating, gaining and transferring the knowledge, and thus constantly modifying the organisational behaviour. Reader will refine their theoretical understanding of globalisation by studying its concrete manifestations in three domains: organisational culture, behaviour, and gender.

Introducing the idea of conversational storytelling interviewing (CSI) as an 'indirect' method of interviewing, David Boje and Grace Ann Rosile explore this innovative methodological framework as a way for respondents to tell their own story, without resorting to structured or semi-structured interviews. Bringing together theory, method and praxis of storytelling in an iterative process of self-correcting induction, How to Use Conversational Storytelling Interviews for Your Dissertation offers researchers ways to move beyond the bystander role, urging them to be co-creators of their findings. Complete with exercises to train practitioners in new methods of inquiry and in-depth discussions of an array of philosophical issues, this illuminating book illustrates how rigorous self-correcting methods move inquiry from conversation to storytelling science. Pioneering in both method and framework, this book is a crucial guide for using CSI in qualitative research for PhD students and researchers in management and organizational studies. Scholars of feminist and indigenous studies and other critical studies fields will benefit from alternative interviewing methods as these disciplines undergo an ontological turn.

Robert Greifeld was CEO of NASDAQ for over a decade, during which time it was named Company of the Year, ranked one of the best performing companies in the U.S., included in Fortune's annual list of 100 fastest growing companies and shares of the company's stock rose a whopping 800%.

In Market Mover, Bob looks at the headline-making events that took place while he was at the helm from the collapse of Lehman Brothers and the financial crisis of 2008, to Facebook's disastrous IPO and the Bernie Madoff scandal. He takes you exclusively behind the headlines using them as jumping off points for lessons that can be applied to any business, including jumpstarting change, working with technology, finding the best people, and adapting to globalization.

All organizations operate in an environment that is rapidly changing. To be successful, the organization must also change. The question is what to change and how. This book will describe in some detail a number of management programs, many of which are known by their three-letter acronyms, such as Justin-Time (JIT) or Service-Oriented Architecture (SOA). A management program is designed to improve an organization's effectiveness and efficiency. However, there are so many management programs it is often difficult for managers to decide which one would be most appropriate for their operation. This book will describe an array of management programs and group them to indicate their primary purpose. The book will also outline a process that will enable managers to select the most appropriate management program to meet their immediate and long-term needs. Implementing a management program is no small task. It can be expensive, time-consuming, and disruptive of normal operations; therefore, the choice of the management program requires careful selection and implementation. Care must be taken to increase the likelihood of successfully implementing new ventures in all types of organizations - business, nonprofit and governmental agencies. Many ventures fail, or achieve limited success, not because the idea isn't good but because the organization has not adequately prepared its internal capabilities to meet the environmental conditions in which it operates. An important feature of this book is that it can be updated periodically to add new programs and phase out programs no longer relevant. The book will provide readers with a comprehensive description of the most popular management improvement programs and their primary applications to their organizations. We will discuss the philosophy and principles of these programs and include a discussion on how to use each program to achieve optimum success. A central theme of this book is to not just adopt an improvement program for the sake of adopting it, but to match the improvement program with the specific needs in an organization. In the chapters that follow, we will illustrate how this matching process can be conducted. Above all, we plan the book to be a concise and useful resource to both practitioners and academics. Here is what you can expect in the chapters.

This volume in the Research in Organizational Sciences series is entitled Received Wisdom, Kernels of Truth and Boundary Conditions in Organizational Studies. Received wisdom is knowledge imparted to people by others and is based on authority and tenacity as sources of human knowledge. Authority refers to the acceptance of knowledge as truth because of the position and credibility of the knowledge source. Tenacity refers to the continued presentation of a particular bit of information by a source until this bit of information is accepted as true by receivers. The problem for organisational studies, however, is that this received wisdom often becomes unquestioned assumptions which guide interpretation of the world and decisions made about the world. Received wisdom, therefore, may lead to organisational practices which provide little or no benefit to the organisation and, potentially, negative organisational effects, because this received wisdom is no longer valid. The 14 papers in this volume all, in some way, strive to question received wisdom and present alternatives which expand our understanding of organisational behaviour in some way. The chapters in this volume each strive to present new ways of understanding organisational constructs, and in so doing reveal how received wisdom has often led to confirmation bias in organisational science. The knowledge that some perceived truths are actually the products of received wisdom and do not stand up to close scrutiny shakes up things within research areas previously thought settled allowing new perspectives on organisational science to emerge.

Employees of different labor sectors are involved in different projects and pressed to deliver results in a specific period of time, which increases their mental workload. This increase can lead to a high mental workload, which in turn leads to a decline in job performance. Therefore, strategies for managing mental workload and promoting mental health have become necessary for corporate success. Evaluating Mental Workload for Improved Workplace Performance is a critical scholarly book that provides comprehensive research on mental workload and the effects, both adverse and positive, that it can have on employee populations as well as strategies for decreasing or deleting it from the labor sector. Highlighting an array of topics such as psychosocial factors, critical success factors (CSF), and technostress, this book is ideal for academicians, researchers, managers, ergonomists, engineers, industrial designers, industry practitioners, and students.

Wake up. Go to work. Prepare for war.

A tyrannical and irrational boss, job insecurity, unreasonable demands, stress from juggling home and family-these are just a few of the all-too-common grievances in the workplace today. Employees often live with resentment, frustration, and feelings of impending doom. They may not know what will happen next and lack a sense of control in their work lives. No wonder a workplace characterized by unanswered complaints is reminiscent of a combat zone.

"Workplace Warfare" discusses the high costs of stress and anger in the workplace. Written in a conversational style from the employee perspective, this practical guide goes beyond merely showing you how to make the best of a bad situation: its focus is on empowering you to understand the different kinds of situations you might face and to "take control" of your own responses to frustrating situations, especially when dealing with bosses.

Learn how to redesign your job to get what you want from work every day. Based on actual case histories, providing professional psychological and employment advice, "Workplace Warfare" offers readers higher levels of comfort and productivity on the job.

There are numerous trends taking place around the world and especially in the U.S. with implications for organizations, the workplace, leaders, and supporting organizations like Human Resources. How organizations and their leadership react and proactively address these changes will be difference between positioning themselves for success in the future or for disappearing as other organizations have disappeared. The critically important issue of these trends is that they are occurring simultaneously. The trends consists of constant and consistent change driven by advancing technology, challenges with education with implications for a future workforce, an aging population and workforce, four generations in the workforce with a growing millennial workforce, changing expectations from the workforce with an emphasis on employee engagement, and leadership development opportunities. This perfect human capital storm addresses these very important and relevant issues in a succinct fashion while also providing some systemic recommendations for organizations and its leadership to consider as they work to differentiate themselves from their competition, to look to reinvent themselves, while also creating a great place to work in the 21st century. In addition, the book provides an assessment to use as a guide and to serve as a starting point for discussion and planning among the organization's leadership team for the organization.

As a company grows and new business opportunities are presented, there is an expectation that employee performance will grow and improve as the organization does. One method to improve performance is through systematic, data-driven technology that analyzes all affecting aspects of an organization. A better understanding of how this quality-improving technology can be integrated within a variety of different industries is needed in order to develop strategies and interventions that address an organizational need. Cases on Learning Design and Human Performance Technology provides a collection of cases that demonstrate how principles of learning design and human performance technology have been employed within organizations in a variety of industries to address business problems, quality improvement initiatives, and business opportunities. While highlighting topics including intervention design, workflow procedures, and employee development, this book is ideally designed for managers, executives, human resources, IT specialists, academicians, business professionals, industry practitioners, researchers, and students.

This second European edition of this classic textbook brings the exceptional introduction to organizational behaviour written by the masters of the subject, and adapts it to meet the needs of students studying in Europe today. Fully updated and revised, this adaptation continues the tradition of making current, relevant research come alive for students, while maintaining its hallmark features - clear writing style, cutting-edge content and compelling pedagogy. This new edition offers real-life examples drawn from a global range of organizations including Google, Cadbury, Apple, Capital One, Microsoft, Lego, Ferrari and more, plus up-to-date insights into the latest research and hot topics from across the world. Key features include: 'Myth or science?' boxes, which provide repeated evidence that common sense can often lead us astray in the attempt to understand human behaviour, and that behavioural research offers a means for testing the validity of common-sense notions. 'OB in the news' which prepares students to recognise and evaluate OB issues which often appear in the news when presented with them in newspapers, magazines, TV, etc. 'Face the facts': these boxes highlight interesting facts from recent surveys that emphasise key aspects of the text. For example, diversity across Europe, the extent of employee engagement, and the popularity of working in teams. "As a whole, the content of the book is strong, and is well-structured with a European focus." Mohammad Lafiti, Uppsala University, Sweden