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Books > Business & Economics > Business & management > Management & management techniques > Organizational theory & behaviour

Applications of Conscious Innovation in Organizations (Hardcover): Jesus Enrique Portillo Pizana, Sergio Ortiz Valdes, Luis... Applications of Conscious Innovation in Organizations (Hardcover)
Jesus Enrique Portillo Pizana, Sergio Ortiz Valdes, Luis Miguel Beristain Hernandez
R5,729 Discovery Miles 57 290 Ships in 10 - 15 working days

The ability to generate innovation and an entrepreneurial ecosystem is a vital part of any organization's survival and durability. By approaching decisions and projects through the lens of conscious evolution, institutions are able to reach maintainable solutions. Applications of Conscious Innovation in Organizations provides emerging research on the advancement of innovation and collaboration in organizational institutions. Highlighting a range of pertinent topics, such as software design, mobile applications, and web applications, this book is a vital resource for managers, professionals, students, researchers, and academics interested in the current methods and theories of coordination and policy regarding innovation.

Escalation in Decision-Making - The Tragedy of Taurus (Hardcover, New): Helga Drummond Escalation in Decision-Making - The Tragedy of Taurus (Hardcover, New)
Helga Drummond
R6,522 R5,496 Discovery Miles 54 960 Save R1,026 (16%) Ships in 12 - 17 working days

Getting organizations going is one thing. Stopping them is another. This book examines how and why organizations become trapped in disastrous decisions. The focal point is Project Taurus, an IT venture commissioned by the London Stock Exchange and supported by numerous City Institutions. Taurus was intended to transform London's antiquated manual share settlement procedures into a state of the art electronic system that would be the envy of the world. The project collapsed after three year's intensive work and investments totalling almost GBP500 million. This book is an in depth study of escalation in decision making. The author has interviewed a number of people who played a key role and presents a most readable account of what actually happened. At the same time she sets the case in the broader literature of decision making.

Constructive Discourse and Human Organization (Hardcover): Michel Avital, David L. Cooperrider Constructive Discourse and Human Organization (Hardcover)
Michel Avital, David L. Cooperrider
R4,095 Discovery Miles 40 950 Ships in 12 - 17 working days

Appreciative Inquiry has touched and affected the life of thousands who apply its principles in a wide range of settings including industry, government, spiritual and not-for-profit organizations. "The Advances in Appreciative Inquiry" series advocates an organizational science that focuses on advancing a scholarship of positive human organizations, positive relationships and positive modalities of change, which promise to be of world benefit for individuals, organizations and communities. The book series is dedicated to building such a discipline through the advancement of Appreciative Inquiry as an approach to organizational inquiry and human development, and through the interdisciplinary articulation of non-deficit theories of positive change processes in human systems. Guided by the ethos of Appreciative Inquiry, the book series supports a relentless inquiry into the true, the good, the better and the possible. It is dedicated to advancing a "scholarship of the positive" and "positive scholarship." The book series aims to facilitate an emergent dialogue within the social sciences and to support innovative and challenging work. Setting the stage for the series, the first volume, "Constructive Discourse and Human Organization", revolves around three main themes: we live in worlds our questions create, appreciative discourse and narrative, and the design of inquiring systems.

Toxicity in the Workplace - Coping with Difficult People on the Job (Paperback): Shonda Lackey Toxicity in the Workplace - Coping with Difficult People on the Job (Paperback)
Shonda Lackey
R392 R369 Discovery Miles 3 690 Save R23 (6%) Ships in 10 - 15 working days
Ants, Galileo and Gandhi - Designing the Future of Business Through Nature, Genius and Compassion (Hardcover): Sissel Waage Ants, Galileo and Gandhi - Designing the Future of Business Through Nature, Genius and Compassion (Hardcover)
Sissel Waage
R3,407 Discovery Miles 34 070 Ships in 12 - 17 working days

Although sustainability efforts in business are still a work in progress, it is increasingly clear that key elements of a new generation of enterprises will be radically different from those of our contemporary modern industrial economy. The core distinctions between what currently exists and what is being created are communicated in this book through the compelling metaphor of "Ants, Galileo, and Gandhi."This collection, developed from The Natural Step's conference on Sustainability and Innovation in 2002, provides radical ideas for generating a new perspective on the dynamics of business systems. 'Ants' symbolize the lessons to be learned from nature and the dependence of individual beings on broader, complex systems. "Galileo" embodies brilliance in perceiving and proving that the current paradigm is flawed. "Gandhi" exemplifies exceptional compassion in fighting for fundamental change. All of these attributes are increasingly relevant in a world where, globally, we are experiencing both a steady decline in life-supporting resources and rising demands. Recognition of these challenges is sparking innovation within the private sector where the first glimmers of systemic change can be seen. The book examines the emergence of 21st-century enterprises that recognize their reliance on broad social and ecological systems ("ants"), incorporate sparks of genius rooted in rigorous analyses ('Galileo'), and acknowledge the importance of compassion and determination within any endeavour ('Gandhi'). With contributions from Ray Anderson, Gretchen Daily, Karl-Henrik Robert, Alois Flatz, Allen White and many more, the book illustrates that pioneering companies recognize that new opportunities emerge from recognizing the broader systems on which all businesses rely. Efforts to work with ecological and social dynamics of vibrancy and resilience offer a new space for innovation. Companies are stepping into this space and exploring innovative approaches to developing sustainability-focused products, operations and strategies. These sustainability-inspired business efforts are considering new ways to address human needs and desires. The most promising approaches are based on systems thinking and recognition of the linkages between 'upstream' and 'downstream' effects of actions. Understanding the undesired 'downstream' impacts of a firm's practices draws attention 'upstream'. This assessment highlights the most expedient approach: to design these impacts out of enterprises from the very start.The book is divided into five sections to present a set of theories emerging about sustainability and its application to: business strategy and operations; financial-sector practices; accountability and reporting drivers; and organizational change pathways. Together, these sections illustrate the current range of sustainability theories and applications."Ants, Galileo, and Gandhi" will be essential reading for both academics looking for robust teaching material, practitioners looking for inspiration and the general reader interested in exploring the state of the art in the realignment of 21st-century business."

Netnography Unlimited - Understanding Technoculture using Qualitative Social Media Research (Hardcover): Robert V. Kozinets,... Netnography Unlimited - Understanding Technoculture using Qualitative Social Media Research (Hardcover)
Robert V. Kozinets, Rossella Gambetti
R4,686 Discovery Miles 46 860 Ships in 9 - 15 working days

Netnography has become an essential tool for qualitative research in the dynamic, complex, and conflicted worlds of contemporary technoculture. Shaped by academic fields, industries, national contexts, technologies and platforms, and languages and cultures for over two decades, netnography has impacted the research practices of scholars around the world. In this volume, 34 researchers present 19 chapters that examine how they have adapted netnography and what those changes can teach us. Positioned for students and researchers in academic and professional fields, this book examines how we can better use netnographic research to understand the many ways networked technologies affect every element of contemporary business life and consumer existence. Netnography Unlimited provides an unprecedented new look at netnography. From COVID-19 to influencer empathy, gambling and the Dark Web to public relations and the military, AI and more-than-human netnography to video-streaming and auto-netnography, there has never been a wider or deeper treatment of technocultural netnographic research in one volume. Readers will learn what kind of work they can do with netnography and gain an up-to-date understanding of the most pressing issues and opportunities. This book is a must-read for those interested in technology, research methods, and contemporary culture.

Performance Equation - The Rocket Science (Not!) Behind How Great People, Teams and Organizations Work (Hardcover): Mario G.... Performance Equation - The Rocket Science (Not!) Behind How Great People, Teams and Organizations Work (Hardcover)
Mario G. Patenaude
R879 R762 Discovery Miles 7 620 Save R117 (13%) Ships in 10 - 15 working days

The performance of an organization ultimately rests on the quality of its people. How well they work together to develop and implement business strategies determines the organization's success in a global and competitive world. This absolute requirement for the right people, teams and organization is widely recognized by business leaders, but the equation behind it remains unknown for many. Performance Equation distills the leading-edge human resources (HR) and organizational performance concepts and models down to their fundamentals, and shows how each variable fits into a simple and integrated performance equation. It offers team leaders and HR practitioners thought-provoking ideas and the necessary challenges to conventional wisdom and political correctness needed to induce reflection and action on what the right HR program is to solve their organizational performance equation.

Handbook of Research on Strategic Innovation Management for Improved Competitive Advantage, VOL 2 (Hardcover): George Leal... Handbook of Research on Strategic Innovation Management for Improved Competitive Advantage, VOL 2 (Hardcover)
George Leal Jamil, Joao Jose Pinto Ferreira, Maria Manuela Pinto
R7,820 Discovery Miles 78 200 Ships in 10 - 15 working days
Organizational Leadership - Fire Services in the United States (Hardcover, 1st ed): C. Kime Organizational Leadership - Fire Services in the United States (Hardcover, 1st ed)
C. Kime
R4,037 Discovery Miles 40 370 Ships in 12 - 17 working days

This volume presents an alternative perspective on the problem of leadership in organizations. Dr. Charles H. Kime argues that while individuals ultimately take actions we call leadership, structural and non-structural characteristics of the organization influence the ability and inclination of organization members to engage in these actions. Further more, evidence is presented suggesting that these organizational features become assimilated into the normative structure of the organization over time and formal and informal organizational norms shape the ways in which organization members envision their roles, functions and relationships to the organization. Once institutionalized, organizational leadership may be understood as the capacity of the organization to respond to endogenous and exogenous stimuli, which present themselves as challenges, opportunities, and threats to the organization. Drawing upon general systems and complexity and chaos theory, Kime presents organizational leadership as a normative feature of organizations, that can help or hinder their negotiation of a complex, nonlinear environment. Kime tests his formulation on a sample of fire services organizations in the United States. In addition to confirming the viability of organizational leadership as a concept, he explores the empirical relationship of organizational leadership with organizational size, texture, age, labor management process and other variables.

Human Factors in Organizational Design and Management - IV - Development, Introduction and Use of New Technology Challenges for... Human Factors in Organizational Design and Management - IV - Development, Introduction and Use of New Technology Challenges for Human Organization and Human Resource Development in a Changing World (Hardcover)
G. E Bradley, H.W. Hendrick
R5,965 Discovery Miles 59 650 Ships in 12 - 17 working days

This book contains a series of papers which were presented during the Fourth International Symposium on Human Factors in Organizational Design and Management, held in Stockholm. The symposium was primarily concerned with human organization in the development, introduction and use of new technology as a challenge for human resource development in a changing world. The focus of the symposium was on organizational and management issues (macroergonomics) rather then the more traditional microergonomic aspects of human factors. Particular attention was paid to the improvement of the quality of work life including human resource development and productivity.

A broad selection of papers on theory, methodology, research findings, reviews and case studies from leading scientists and professionals throughout the world. These papers provide the reader with a good insight into the ODAM field with special attention to the development, introduction and use of new technologies.

Organisational Behaviour and Analysis (Paperback, 4th edition): Derek Rollinson Organisational Behaviour and Analysis (Paperback, 4th edition)
Derek Rollinson
R1,401 Discovery Miles 14 010 Ships in 2 - 4 working days

A comprehensive introduction to Organisational Behaviour, steering a neutral path through the sociological, psychological and managerial approaches to the discipline. It balances coverage of the micro- (organisational behaviour) with the macro- (organisational analysis) level issues, with a cross-cultural theme running through the book. It is written for students on undergraduate and postgraduate degree programmes in business, or business-related disciplines.

Improving Performance Appraisal at Work - Evolution and Change (Hardcover): Aharon Tziner, Edna Rabenu Improving Performance Appraisal at Work - Evolution and Change (Hardcover)
Aharon Tziner, Edna Rabenu
R3,164 Discovery Miles 31 640 Ships in 12 - 17 working days

Compiling extensive research findings with real insights from the business world, this must-read book on performance appraisal explores its evolution from the classic appraisal to its current form, and the methodology behind its progression. Looking forward, Aharon Tziner and Edna Rabenu emphasize that well-conducted appraisals combine a mixture of classic and current, and are here to stay. The book first presents a primer to performance appraisals, covering the role of management, the appraisers, and external and political influences. The authors then present ways to improve the appraisal system through training, methodology and diversification. Consequently, they outline the key questions and opportunities facing the research and business communities, including the rapidly developing technological and democratic workforce. In particular, the authors highlight the need for the creation of a ''climate of performance'' and innovation in research, for the betterment of both the individual employee and society as a whole. Improving Performance Appraisal at Work is a comprehensive guide for researchers in business and management, human resource management and organizational behavior. The authors cover an extensive array of issues relating to the role of employee performance appraisal, making this book an excellent advisory text for those in professional human resource roles.

Talent Management in the Developing World - Adopting a Global Perspective (Paperback): Joel Alemibola Elegbe Talent Management in the Developing World - Adopting a Global Perspective (Paperback)
Joel Alemibola Elegbe
R1,552 Discovery Miles 15 520 Ships in 12 - 17 working days

Economic and political reforms and globalization in the developing world have led to the emergence of companies that are expanding beyond their national borders into the international arena. The transformation into multinational corporations is generally not accompanied by a change in the way they manage their talent. There is a disconnect between globalization and talent management. Yet the most effective and sustainable source of competitive advantage is talent. Talent Management in the Developing World explores how the policies, systems and procedures that have been successful within national boundaries are inadequate to meet the value propositions of completely different and diverse people working in different countries, cultures, legal and socio-economic environments. In fact they may be dysfunctional to talent management. Using the perspective of the developing world, Dr Elegbe outlines the shift in paradigm and practice that is required if organizations are to develop a sustainable talent management strategy in these countries. A global approach to talent management assures competitiveness and sustainability of success in the international environment but change will not happen until line and HR managers see its urgency and criticality. That is the endeavour of this book.

Unlocking Happiness at Work - How a Data-driven Happiness Strategy Fuels Purpose, Passion and Performance (Hardcover): Jennifer... Unlocking Happiness at Work - How a Data-driven Happiness Strategy Fuels Purpose, Passion and Performance (Hardcover)
Jennifer Moss; Foreword by Shawn Achor
R1,642 R1,341 Discovery Miles 13 410 Save R301 (18%) Ships in 10 - 15 working days

WINNER: Independent Press Awards 2018 - Business Motivation Category Unlocking Happiness at Work takes you on a journey into why and how leaders should become compassionate capitalists and ensure that their teams thrive. This book debunks the myth that happiness at work is a waste of time and demonstrates how it can deliver a more productive and engaged workforce, which can have real impact on the bottom line. Based on two decades of scientific research, real-time data, interviews and case studies, this book proves that happiness fuels higher performance, provides a greater sense of purpose and spreads passion throughout organizations. With insightful practical guidance throughout, Unlocking Happiness at Work is a lively and persuasive exploration of how to be happier and make others happier through the power of habits, emotional intelligence and an innovative approach to work/life flow. Case studies from lululemon, Zappos, Misfit Inc, The Body Shop and more are supported by tangible data and key performance indicators that show the significant benefits that come from adopting a happiness strategy. This is an essential resource for leaders who want to increase sustainability, attract new talent, improve their brand and boost profitability - in a way that is life-enhancing for them and their people.

Handbook of Research on Strategic Innovation Management for Improved Competitive Advantage, VOL 1 (Hardcover): George Leal... Handbook of Research on Strategic Innovation Management for Improved Competitive Advantage, VOL 1 (Hardcover)
George Leal Jamil, Joao Jose Pinto Ferreira, Maria Manuela Pinto
R7,819 Discovery Miles 78 190 Ships in 10 - 15 working days
Representing Organization - Knowledge, Management, and the Information Age (Hardcover, New): Simon Lilley, Geoffrey Lightfoot,... Representing Organization - Knowledge, Management, and the Information Age (Hardcover, New)
Simon Lilley, Geoffrey Lightfoot, Paulo Amaral M. N.
R7,039 R6,077 Discovery Miles 60 770 Save R962 (14%) Ships in 12 - 17 working days

An accessible theoretical analysis of the organizational impact of information technologies. This book examines the many ways in which actors, organizations and technologies are represented through these technologies thus bridging the gap between the abstractions of current theories of organization and the somewhat excessively grounded material on information systems.

HR Leadershift - The Five Distinctions of a Strategic HR Leader (Hardcover): Sara Christiansen HR Leadershift - The Five Distinctions of a Strategic HR Leader (Hardcover)
Sara Christiansen; Foreword by Laura Lee
R858 Discovery Miles 8 580 Ships in 12 - 17 working days
The Climate Resilient Organization - Adaptation and Resilience to Climate Change and Weather Extremes (Paperback): Martina K.... The Climate Resilient Organization - Adaptation and Resilience to Climate Change and Weather Extremes (Paperback)
Martina K. Linnenluecke, Andrew Griffiths
R1,067 Discovery Miles 10 670 Ships in 12 - 17 working days

Drawing together understandings from science and business around the increasingly important concept of resilience, this book provides managers, academics and practitioners with important ideas that will help business prepare for the future. It provides much needed detail on the challenges that climate change poses for organisations and makes essential reading for anyone interested in sustainable business.' - Suzanne Benn, University of Technology, Sydney, AustraliaClimate change has had a significant impact globally, predominantly for those vulnerable to its influence. The first book of its kind, The Climate Resilient Organization assesses the issues that have mounted for decision-makers in the field, while providing strategies to tackle them. With a particular focus on building climate-resilient pathways for private sector organizations, the expert authors offer practical tools and decision-making criteria for evaluating adaptation needs, costs and benefits. Split into two parts, this book begins with an analysis of the subject on a global scale; it continues by translating the science surrounding it while presenting it in a manner suited to local decision-makers. Sustainability and climate adaptation scholars as well as managers will equally find this book to be an insightful read. Government officers and risk management professionals will also find the topics discussed beneficial to their work.

Organisational Behaviour - Individuals, Groups and Organisation (Paperback, 5th edition): Ian Brooks Organisational Behaviour - Individuals, Groups and Organisation (Paperback, 5th edition)
Ian Brooks
R1,740 Discovery Miles 17 400 Ships in 2 - 4 working days

Brooks offers readers a succinct, lively and robust introduction to the subject of organisational behaviour. While aiming to encourage and promote the critical examination of the theory of organisational behaviour, this book also seeks to enable students to interpret and deal with real organisational problems. This new edition has major changes to the text to embrace international contexts and the modern realities of OB. It has proved a popular student choice because it combines relative brevity with thorough coverage and plentiful real-world examples. Popular features for today's organisational behaviour course include: * More prominent organisational theory coverage - this key topic has been moved forward to provide students with an overview of the different ways OB can be looked at early on in the book. * More coverage of modern communications technologies, cross cultural management, generational change and the gig economy. * New and updated case studies and 'Managerial Implications' boxes help to broaden students' knowledge and understanding of OB in real organisations. * 'Illustration in Film' boxes illustrate key ideas through famous films such as 12 Angry Men and The Devil Wears Prada.

Burnout While Working - Lessons from Pandemic and Beyond (Paperback): Michael P. Leiter, Cary L. Cooper Burnout While Working - Lessons from Pandemic and Beyond (Paperback)
Michael P. Leiter, Cary L. Cooper
R1,201 Discovery Miles 12 010 Ships in 9 - 15 working days

This book offers an extensive look into the ways living through the COVID-19 pandemic has deepened our understanding of the crises people experience in their relationships with work. Leading experts explore burnout as an occupational phenomenon that arises through mismatches between workplace and individuals on the day-to-day patterns in work life. By disrupting where, when, and how people worked, pandemic measures upset the delicate balances in place regarding core areas of work life. Chapters examine the profound implications of social distancing on the quality and frequency of social encounters among colleagues, with management, and with clientele. The book covers a variety of occupational groups such as those in the healthcare and education sectors, and demonstrates the advantages and strains that come with working from home. The authors also consider the broader social context of working through the pandemic regarding risks and rewards for essential workers. By focusing on changes in organisational structures, policies, and practices, this book looks at effective ways forward in both recovering from this pandemic and preparing for further workplace disruptions. A wide audience of students and researchers in psychology, management, business, healthcare, and social sciences, as well as policy makers in government and professional organisations, will benefit from this detailed insight into the ways COVID-19 has affected contemporary work attitudes and practices.

Leading Change While Loving People - Change Management Insights from the Non-profit Sector (Paperback): Yulee Lee Leading Change While Loving People - Change Management Insights from the Non-profit Sector (Paperback)
Yulee Lee
R1,513 Discovery Miles 15 130 Ships in 9 - 15 working days

* Illuminates a people-centric way to lead change - the key to change success * Presents insights from change leaders in the non-profit sector via thick, descriptive storytelling * Authored by a Korean American female change leader - a rarity in the change leadership literature

Changemakers - How Leaders Can Design Change in an Insanely Complex World (Paperback): Maria Giudice, Christopher Ireland Changemakers - How Leaders Can Design Change in an Insanely Complex World (Paperback)
Maria Giudice, Christopher Ireland; Foreword by Kat Holmes
R914 Discovery Miles 9 140 Ships in 12 - 17 working days
The New Competitive Advantage - The Renewal of American Industry (Hardcover): Michael Best The New Competitive Advantage - The Renewal of American Industry (Hardcover)
Michael Best
R5,045 Discovery Miles 50 450 Ships in 12 - 17 working days

This book addresses resurgence of the American economy, and the firms, regions, and technologies that are driving this growth. Best argues that America has developed a new model of technology management and regional innovation based on the principle of systems integration. This book, which both builds on Best's earlier work and engages with the ideas of Michael Porter, is a rich and important source of ideas.

Getting to Diversity - What Works and What Doesn't (Hardcover): Frank Dobbin, Alexandra Kalev Getting to Diversity - What Works and What Doesn't (Hardcover)
Frank Dobbin, Alexandra Kalev
R688 Discovery Miles 6 880 Ships in 12 - 17 working days

"Too many companies don't know how to walk the walk of diversity, equity, and inclusion. Getting to Diversity shows them how." -Lori George Billingsley, former Global Chief DEI Officer, Coca-Cola Company In an authoritative, data-driven account, two of the world's leading management experts challenge dominant approaches to increasing workplace diversity and provide a comprehensive account of what really works. Every year America becomes more diverse, but change in the makeup of the management ranks has stalled. The problem has become an urgent matter of national debate. How do we fix it? Bestselling books preach moral reformation. Employers, however well intentioned, follow guesswork and whatever their peers happen to be doing. Arguing that it's time to focus on changing systems rather than individuals, two of the world's leading experts on workplace diversity show us a better way in the first comprehensive, data-driven analysis of what succeeds and what fails. The surprising results will change how America works. Frank Dobbin and Alexandra Kalev draw on more than thirty years of data from eight hundred companies as well as in-depth interviews with managers. The research shows just how little companies gain from standard practice: sending managers to diversity training to reveal their biases, then following up with hiring and promotion rules, and sanctions, to shape their behavior. Almost nothing changes. It's time, Dobbin and Kalev argue, to focus on changing the management systems that make it hard for women and people of color to succeed. They show us how the best firms are pioneering new recruitment, mentoring, and skill training systems, and implementing strategies for mixing segregated work groups to increase diversity. They explain what a difference ambitious work-life programs make. And they argue that as firms adopt new systems, the key to making them work is to make them accessible to all-not just the favored few. Powerful, authoritative, and driven by a commitment to change, Getting to Diversity is the book we need now to address constructively one of the most fraught challenges in American life.

Reframing Organizations - Artistry, Choice, and Leadership, Seventh Edition (Hardcover, 7th Edition): LG Bolman Reframing Organizations - Artistry, Choice, and Leadership, Seventh Edition (Hardcover, 7th Edition)
LG Bolman
R1,846 R1,535 Discovery Miles 15 350 Save R311 (17%) Ships in 12 - 17 working days

AN ELEGANT FRAMEWORK FOR MORE EFFECTIVE LEADERSHIP Bolman and Deal's four-frame model has been transforming business leadership for over 40 years. Using a multidisciplinary approach to management, this deceptively simple model offers a powerful set of tools for navigating complexity and turbulence; as the political and economic climate continues to evolve, this model has never been more relevant than today. The Structural Frame explores the convergence of organizational structure and function, and shows why social architecture must take environment into account. Case studies illustrate successful alignment in diverse organizations, and guidelines provide strategic insight for avoiding common pathologies and achieving the right fit. The Human Resource Frame dissects the complex dynamics at the intersection of people and organizations and charts the leadership and human resource practices that build motivation and high performance. The Political Frame shows how competition, conflict, and the struggle for power and resources can be either a tool for growth or a toxic landmine for an individual or organization. Case studies show how both constructive and destructive practices influence social, political, and economic trends both within and beyond organizational boundaries. The Symbolic Frame defines organizational culture, and delves into the emotional and existential underbelly of social life. It underscores the power of symbolic forms such as heroes, myths, and rituals in providing the glue that bonds social collectives together. The Seventh Edition has been updated with new information on cross-sector collaboration, generational differences, virtual environments, globalization, cross-cultural communication, and more, with an expanded Instructor's Guide that includes summaries, mini-assessments, videos, and extra resources.

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