Despite how much we know about emotion, Social Functions of Emotion and Talking About Emotion at Work uniquely examines the utility of emotion in organizations against the ways in which both individuals and groups talk about them. Drawing on psychological and sociological research, this book provides groundbreaking insights for understanding how emotions are used in the workplace. Bringing together contributions from leading emotion researchers, this book features chapters focusing on 10 emotions, ranging from awe to shame. Through its exploration of the ways each emotion functions in relation to how we talk about them, this book injects fresh theoretical and practical momentum into how our discussions of workplace emotion can affect how emotional events are appraised over time and place. This, in turn influences the causes, expressions, and consequences of emotions in the workplace. With its novel approach, this book will be an invaluable tool for academics researching emotion, as well as postgraduate students working in the social sciences seeking reference material on emotion. HR managers and general readers seeking greater insight into emotions at work will also find this book to be a useful tool. Contributors include: N.M. Ashkanasy, R.A. Baron, S. Connelly, M. Dasborough, C.D. Fisher, D. Geddes, P. Harvey, M.L.A. Hayward, P.J. Jordan, S. Kiffin-Petersen, H.C. Lench, D. Lindebaum, K.E. Moura, K.A. Perez, R.H. Smith, R.K. Smith, P.N. Stearns, A.C. Troth, M.R. Turner, K.L. Tyran, T.S.H. Wingenbach

Series Information:
Routledge Studies in Business Organizations and Networks

First published in 1998. Routledge is an imprint of Taylor & Francis, an informa company.

Quantum Leaps is a how-to book for creating fundamental change in both ourselves and our organizations. Charlotte Shelton's basic premise is that organizational change happens one person at a time. Our workplaces simply mirror our individual and collective beliefs. Therefore, we change ourselves, our workplaces, and the world by changing our minds. As our beliefs change, we not only see the world differently, we begin to be in the world in a different way, thus creating a new reality.
Shelton uses the basic principles of quantum mechanics as the foundational metaphor for a new quantum skill set that recognizes the highly complex, constantly changing, totally unpredictable nature of life. She demonstrates the inadequacy of our time-honored skills of planning, organizing, directing and controlling. She shows how these skills are directly tied to an obsolete view or reality ignoring the now fundamental requirements of extreme imagination and radical innovation.
Quantum Leaps introduces seven new skills: skills that are compatible with life and work in the twenty-first century. These seven Quantum Skills enable us to see, think, feel, know, act, trust and be radically different ways. Collectively they form a comprehensive model for change.
These skills integrate quantum mechanical principles, state-of-the-art-psychology, and universal spiritual practices. They balance the traditional left-brain business skills with a new skill set that more fully utilizes both hemispheres of the brain. As we master these skills, Shelton states, "We create balanced lives and whole-brain organizations and we become authentic change masters, changing ourselves and our organizations from the insideout."

The Seven Quantum Skills are: Quantum Seeing, Quantum Thinking, Quantum Feeling, Quantum Knowing, Quantum Acting, Quantum Trusting and Quantum Being. These 7 skills introduce a new way to access underutilized brain capacities as they acknowledge the role of intention, intuition and interconnectivity.
- First really practical application of "new science theories" to the workplace]visual models, anecdotal examples, and application exercises
- Quantum Leaps introduces 7 quantum skills necessary for surviving and thriving in a highly complex, constantly changing, totally unpredicatable world
- Integrates quantum mechanical principles, state-of-the-art psychology and universal spiritual practices into behavioral skills for individual and organizational change

Learning is increasingly seen as crucial to the success of organisations but many studies of the subject offer very little empirical evidence to substantiate this. Based upon in-depth research, including over seventy interviews with managers and employees, Organisational Learning and Organisational Effectiveness is an original and comprehensive analysis of learning organisations. Contents include:
* detailed case studies of five major international companies: Coca-Cola and Schweppes Beverages, 3M, Siebe, Mayflower and Morgan Crucible
* the intellectual origins of organisational learning
* best practice in organisational learning
* the importance of leadership roles and skills
*a critical examination of the usefulness and relevance of organisational learning and effectiveness.
Integrating management theory and practice, this volume is an extremely valuable resource for all those with an interest in organisational behaviour and human resource development.

eBook available with sample pages: HB:0415192145

The Dynamics of Change is the first book to explore the fundamental question of what change really is rather than just describing how it can best be managed.
The book investigates how systems thinking and interdisciplinary insights from philosophy, sociology and the natural sciences can greatly enhance our understanding of change. Features of the work include:
- a review of the organisational change literature
- an introduction to systems thinking
- a change framework built up from key change building blocks
- examples of change dynamics from the natural and physical sciences, and how they apply to our understanding of change within organisations
- numerous summary tables and illustrative graphics

Do you believe in action-oriented planning, the speedy execution of ideas and realistic goal-setting in business management? So do the authors of this book-and that's why they've developed this fun, innovative evaluation tool that any business can use to assess its own operations and identify weak spots and trouble areas. Management Golf has been arranged to resemble a round of golf: 18 of the most important business factors were selected to match the 18 holes in a golf game. Topics such as technology, strategy, resources, finance and customer service each get a score, and a graphic layout of each hole is shown at the end of each chapter. When you're done playing the game, it's time to figure out your handicap-the factors you need to work on to get your company playing "above par." Once you know your score and your handicap, you can address the real challenge of this book-using what you've discovered about the inner workings of your company to boost innovation and creativity among your management team and make the business run better than it ever has before. As a game, Management Golf is great fun. As a self-assessment tool for your business, it's invaluable! ABOUT THE AUTHORS Michael J. Kami is considered one of the leading business advisors in the world. He was the strategic planner for IBM during its spectacular growth period in the 1950s and for Xerox during its boom in the 1960s. He retired young, moved to Florida and became a consultant, writer, publisher and entrepreneur. In the 1980s, he sat on the Board of Directors of Harley Davidson and was part of the team which transformed that company into one of the world's leading motorcycle manufacturers. He currently publishes the quarterly newsletter Kami Strategic Assumptions, which provides management advice to top executives in the United States and abroad. William Martz is a long-time business consultant. Over the years, he has helped executives throughout the United States adapt to changing conditions, deal more effectively with competition and plan innovative new strategies for success. His ability to combine practicality with a vision for the future has earned him a reputation as a top management consultant for small and medium-size companies.

"Corporate DNA" explores what happens when managers think about and run their companies as if they were living things. An organic model is at the heart of the transformation of companies like AT&T and EDS, working to redesign the bureaucracies that they were built upon. This book addresses the frustrations felt among corporations by focusing on the role of the organizational models in the transformation process. The book's key perception is that the choice of a mechanical or organic model results in an organization's developing either mechanical or organic structures. Those structures, in turn, lead to certain types of behaviour "Corporate DNA" provides tools with which managers can replace their old mechanical models with organic ones. Readers will discover how living things use information to create work; how they learn, develop and govern themselves; and how prototype organic corporations such as 3M and Federal Express apply organic models to their operations.

Recent trends like "lean production" and "McDonaldisation" indicate that Taylorism is a persistent, underlying principle of many organisations. Despite global competition and the need for speed, flexibility and quality, still the principle of Taylorism remains in the contemporary workplace. Moreover, information technology is often being used in way's that reinforce Taylorist patterns. For some this may be a fact of life. Hans D. Pruijt argues that this is not the case. There is a countermovement, particularly in North-West Europe where viable alternatives are being purseued. But, a systematic analysis of the resulting change of anti-Taylorist practice at shop-floor level has been lacking. This text fills this gap by analyzing 150 cases of anti-Taylorist initiatives in Scandinavia, the UK and the Netherlands. An example of anti-Taylorist principles working towards job enrichment can be seen in Germany; it also examines the role of state policy, research and consultancy in an experiment at Bosch where assembly workers learned testing skills.

The coronavirus pandemic forced work back into the home on a massive scale. The long-held belief that work and home are separate spheres of economic life was turned on its head overnight. Many employees were new to this way of working and many employers had to manage a disparate workforce for the first time. This book reviews what impact this shift had on the lives of millions of employees, the organisations which employ them and the societies in which they live. It also looks to a future in which more work is carried out remotely - at home, in the local cafe, restaurant or bar, or while moving from place to place. The book syntheses the existing evidence in an accessible and easy-to-read way. It will appeal to all those who want a quick and concise introduction to the major themes associated with remote and hybrid working. This will include teachers, lecturers, students, academics and policy-makers as well as those who have experienced the challenges and benefits of homeworking first-hand.

This book from Meredith Belbin, the UK's leading expert on teams, takes the reader on a different and fascinating journey. His insightful analysis takes us from the faults of typical hierarchies to the new world of restructured, flatter organizations where new sets of problems are emerging. In the search for alternative systems, Belbin outlines ways in which continuous deployment and career development can result in more effective use of people's talents. He describes the world of the higher social insects where evolution has generated a common set of principles governing organizations at their most advanced. He then suggests that these integrated strengths could be combined effectively with the strategic abilities of humans. A model in the form of the helix, is foreseen in which individuals and teams move forward on the basis of excellence rather than function. Here information technology can assist in the evolution of human organizations to enable them to become both more complex and more viable in the future.

Public relations practitioners are often called upon to help chart their organization's strategic development, thus functioning as managerial decision makers linking the organization to its larger environment. This book is about understanding organizations, especially the role played by organizational decision making in the development and implementation of public relations programs and activities. It emphasizes the ways in which an organization's culture and decision making processes ultimately influence the success or failure of their public relations efforts.
The research, case studies, and author's interpretations and suggestions explore the often confusing netherworld of organizational mindsets -- particularly as those world views affect the organization's relations with clients and other stakeholders. Understanding organizational politics is the way to understanding how and why decisions are made by the organization's dominant coalition. The primary goal of this text is to enhance our understanding of the ways in which organizations "work" -- the political process that accompanies organizational decision making.
As an instrumental participant in the organizational political process, the public relations practitioner must posess knowledge and understanding of the organization's political process in order to succeed within that organization. Given the need for public relations practitioners to form coalitions, negotiate consensus, and advocate organizational interests, the political system metaphor is most approriate for understanding the relationship between organizational power and organizational public relations. This book, then, "steps back" from a focus solely on the design of public relations programs, and instead examines how the impetus for those programs emerges within the organization as a result of organizational politics in action.
Its special features include:
* practitioner responses at the end of each chapter providing commentary on the usefulness of the ideas presented;
* sidebars from popular sources illustrating theories;
* new case studies;
* merging of management and organizational theory and research with communication theory and research;
* a focus on external stakeholders from both an advocacy and a collaborative frame resulting in the creation of a "collaborative advocacy" framework for external communication; and
* an extended examination of ethical considerations pertaining to organizational decision making and communication.

This collection of brief essays by thought-leaders, scholars, activists, psychologists, and social scientists imagines new workplace structures and policies that promote decent and fair work for all members of society, especially those who are most vulnerable. The world of work has been deteriorating for decades and the very institution of work needs to be systematically understood, critiqued, reimagined, and rebuilt. This book offers thoughtful suggestions for new work arrangements, individual strategies for enhancing one's work life, and recommendations for innovative systemic and institutional reforms. The collection offers critical analyses in conjunction with constructive solutions on rebuilding work, providing direction and context for ongoing debates and policy discussions about work. The book will be of interest to activists, policy makers, management and leaders, scholars, professionals, students, and general readers interested work-based reform efforts and social change.

Having a team that knows how to adapt and innovate quickly can make all the difference in these challenging and competitive times -- for your organization and you personally as a leader. Leaders as coaches are crucial for a true learning organization, and high-performance teams need and want their leader to coach -- not tell. But not just any kind of coaching! Coaching that is enabling and inspiring because it increases adaptiveness and creativity -- with each individual and the whole team -- so they achieve important goals together. That's what the Coaching Kata helps leaders to learn. Take a fresh look at this five-phase, dual-purpose coaching model, become the leader you always wanted to be, and your team needs you to be. This business novel will transform the way you see and lead your team.

Revealing the inside workings of the International Monetary Fund (IMF), this text studies the culture of organizations and uses sociological methods to understand the technology which underpins office and commercial life. It advises on how to improve work processes and computer systems by exploring systems which use search and retrieval applications, hypertext documents, and shared database applications such as Lotus Notes.

With organizational environments becoming increasingly unstable, uncertain and equivocal, the concept of resilience has become increasingly significant for management studies and practice. Resilience connotes organizational, team and individual capacities to absorb external shocks and to learn from them, while simultaneously preparing for and responding to external jolts. This book pinpoints the essential aspects of managerial and organizational resilience and offers insights that stimulate critical thinking. As the concept of resilience is essentially made up of contrasting forces, the volume presents some innovative synthetic interpretation that allows a deeper comprehension of the phenomenon and provides managers and policy makers with a solid basis for taking their decisions. This book provides an accessible yet rigorous systematization of individual resilience, team resilience and organizational resilience. Rich with real-life concept illustrations and containing practice-oriented tools, reflection questions and exercises, it shows how resilience can be cultivated across levels of organizational aggregation: individuals, teams, organizations and communities. The authors distinguish individual and collective resilience from related constructs and shed light on the boundaries of resilience and its potential implications for management practice. Elgar Introduction to Theories of Organizational Resilience will serve as a key resource for graduate students and advanced undergraduate students as well as academics and practitioners who are interested in deepening their understanding of resilience.

These articles describe ideas about contextual performance, organizational citizenship behavior (OCB), and similar patterns of behavior that have been developed by scholars working from very different research traditions. It seems that the different research traditions are converging on the same notion--that besides formal job requirements, other patterns of behavior are also critical for organizational effectiveness and survival. These other patterns of behavior have been relatively ignored until recently, but now scholars are trying to define them, determine exactly why and how they are important for organizations, and identify their antecedents. The results of these research efforts-- described by articles in this issue--will help to make it possible to develop new conceptual and practical tools for managing these important behaviors and in that way promote human performance and organizational effectiveness.

In this timely book, Barbara Czarniawska and Bernward Joerges examine the hopes and fears around work and job security inspired by automation, from the original coining of the term 'robot' to the present day media fascination. Have these hopes and fears changed or do they remain the same? This discerning book investigates whether these changes in perception correlate to actual changes taking place in the field of robotics. Exploring several streams of popular culture, including ground-breaking science fiction novels and films, the impact of these globally renowned works on public opinion regarding robotics is assessed. Detailed media analysis identifies the frequency and complexity of common views that stem from the ideas found in both fiction and scientific research results disseminated by the news. Recent social science works dedicated to the study of robotziation are then reviewed, illustrating current and future debates surrounding the phenomenon of the 'robot revolution'. Robotization of Work? will be a key resource for students and scholars studying the organization of work, IT and digitalization, and cultural studies. It will also be of interest to anyone engaged with the concepts of artificial intelligence (AI) and robotization.

This book seeks to answer the question of 'leadership for what?'. We shall outline an answer by focusing on responsible leadership of purpose through an inter-disciplinary perspective. Responsible leadership moves the axis of leadership from leader-followers to leader-stakeholders; away from looking at leadership as person-centric - the qualities, abilities, and effectiveness of the leader, to a focus on the purposes, responsibilities and activities of leadership. Leadership orientation is about realising value for a range of constituencies, not just the shareholders of the business. In this way this book offers up an alternative business model to that of dominant neo-liberal approaches to capitalism and its flow-on effect to the leadership project. This is a model that draws on a most obvious assumption - if leaders maximise the use of all the capitals of their business they will maximise their dividends, and thus deliver their responsibility to the shareholders as well as other relevant stakeholders. This book explores how five dividends (based on five capitals) can be developed through attention to a sixth dividend (and sixth capital) - the dividend from our planet and communities. The planetary dividend is the flourishing of humanity - but it is also a significant dividend to the business. For example, by engaging the business in a purpose-led orientation to enhance the planetary dividend, the dividend from human resourcefulness becomes manifest - employee sense of purpose, commitment, passion and energy. The realisation of such can also connect with dividends from innovation, operations and brands. For example, the business benefits from a purpose-driven brand. In short, responsible leadership of purpose outlines a case for leadership to focus on a connected portfolio of 'good' dividends as an answer to the question 'leadership for what?' The book is written by academics and organisational leaders. It draws on a range of research with leaders from a variety of contexts to illustrate the challenges but also the benefits of this argument. It is an ambitious book: ambitious, in terms of moving leadership towards realising purpose; ambitious by seeking to align a range of business disciplines around responsible leadership; and ambitious because it challenges the dominant assumptions that shape business leadership. However, it is based on a simple question: why would a business not wish to generate good dividends for all its stakeholders?

Concise expert guide to a key research topic Unique shortform premium literature review Essential reading for early career researchers and established scholars new to the topic

Silence always has something to say - it's never neutral and speaks volumes if people are willing to hear. Our response to silence is often to dismiss or end it, to block it out with noise. Instead, silence needs to be taken seriously. This book explores the importance of understanding silence and shows how we can move from merely listening to truly hearing those around us. The interplay of voice and silence in organisational life is not straightforward. We can feel pressured to speak and compelled to keep our silence. Knowing how to read silence, to make sense of its generative and degenerative capacity, is a rarely developed skill among managers and leaders at all levels - who have been brought up to see silence as evidence of compliance or a weakness to be addressed. But it is a critical skill for managers and employees alike. Written by two experts in organisational development, this book explores different types of silence and their implications for organisational practice, digging into the theoretical roots and engaging with real stories and voices. It provides everyone at work with an understanding of the different meanings of silence and how to engage well with it. When to stay with it, when to join in with it and when to be struck by what's not being said and do something about it. The Great Unheard at Work is essential reading for corporate leaders, HR professionals in all sectors, business students, professionals and anyone interested in leadership development.

Moral pragmatism has been largely ignored in Business Ethics, despite its natural attraction and the fact that it is prominent in philosophy and socio-economic theories. The main premise of the book is that the complexity of today's business world does not permit a grand ethical theory, notwithstanding the different attempts made by scientists. Moral pragmatism is the 'go-to' approach where the ethical decision-making of managers varies dependent on different circumstances but it always integrates moral considerations. Ethical decision-making is no longer based simply on known rules, but entails the constant dynamic interaction of circumstances, the development of new rules, managers' past experiences, their knowledge concerning ethics, and skills of moral reasoning. This book interweaves the postmodern approach to management studies and, based on its innovative research, reintroduces moral pragmatism in Business Ethics. The combination of decision-making theories, philosophy and postmodernism paves the way for future novel research in Business Ethics, making it an excellent resource for researchers, academics, and advanced students in the field of Business Ethics. Practitioners, on the other hand, will benefit by improving their skills in ethical decision-making and leadership.

Is team-based management best for your business? Will it help your organization meet the challenges of the twenty-first century to cut production costs, increase quality and service, and compete in the global economy? his practical, immensely informative book will help you make that decision. Teams tells you: When to use teams and when not to use them. What conditions must exist for teams to be successful. Which teams are appropriate for a particular situation. How to develop teams to meet the specific needs of your organization.

Turbulence is not new to the business world. In fact, the turbulence is increasing and managers are seeing teams spinning their wheels. But now there is a book that addresses these realities-Problem Solving for Results. Management systems are in a state of crisis and operations are more complex. The old top-down operations mode no longer suffices. Today's businesses demand speed and increased accuracy, forcing everyone to re-evaluate chains of command and tear down the walls between functions. Amid the responsibilities of traditional management lies problem solving. The push is toward moving decision-making authority down the ladder to all levels. Managers are no longer equipped to or capable of making the number and variety of necessary decisions in a vacuum. The current mode is to have employees deal directly with workplace issues and take corrective action without complaint and without management involvement. Coping with this reality and preparation for these improvements in workplace problem solving requires interest and motivation. Problem Solving for Results can facilitate this by demystifying and simplifying the process. This book bridges philosophy and theory and puts together a practical integration of all the tools necessary to get results from your investment of time, energy, and money.