Das Buch beschreibt die Potenziale zwischenbetrieblicher Kooperationen in Logistiknetzwerken sowie den unternehmensubergreifenden Einsatz von mySAP.com-Losungen. Im Mittelpunkt stehen Anwendungen aus den Bereichen XML/EDI, Data Warehouse, Supply-Chain-Management und Elektronische Marktplatze. Anhand von funf Fallstudien aus der Automobilindustrie wird der Praxiseinsatz von mySAP.com-Losungen demonstriert. Bei den Anwendern handelt es sich um die Unternehmen Bosch GmbH, Goodyear Tire & Rubber Company, Schenker AG, Porsche AG sowie den Elektronischen Marktplatz SupplyOn.
Die vorliegende zweite Auflage wurde vollig uberarbeitet, um den aktuellen Herausforderungen an den Aufbau von Kooperationen sowohl aus Management- als auch aus Softwareperspektive Rechnung zu tragen. Dazu wurde zum einen das Autorenteam erweitert und zum anderen der Fallstudienteil der ersten Auflage ausgebaut."

This brief addresses the estimation of quantile regression models from a practical perspective, which will support researchers who need to use conditional quantile regression to measure economic relationships among a set of variables. It will also benefit students using the methodology for the first time, and practitioners at private or public organizations who are interested in modeling different fragments of the conditional distribution of a given variable. The book pursues a practical approach with reference to energy markets, helping readers learn the main features of the technique more quickly. Emphasis is placed on the implementation details and the correct interpretation of the quantile regression coefficients rather than on the technicalities of the method, unlike the approach used in the majority of the literature. All applications are illustrated with R.

Emphasizing that it's much easier and more cost effective to make changes in the planning phases of a project rather than later on, Project Management Tools and Techniques for Success provides an accessible introduction to project management fundamentals. Highlighting approaches for avoiding common pitfalls, it begins with an introduction to project management that compares and contrasts the stages of poor management with those of effective management. Because change is inherent in virtually all projects, the text outlines the human effects of change and suggests ways to mitigate these effects. It addresses team dynamics, sourcing alternatives, motivating the team, managing expectations, assessing risk, and defining and prioritizing project requirements. The book translates difficult concepts into practical applications with a case study that examines the merger of two companies, along with the subsequent development of a new corporate headquarters. By adding a layer of statistical methods and tools to the front-end of a project, Design for Six Sigma (DFSS) augments standard Six Sigma processes to help ensure project results meet customers' needs and that delays caused by new requirements or rework after implementation are eliminated or reduced. The book explains how to effectively incorporate DFSS tools to reduce the possibility of failure in your next project. Clearly illustrating effective project management practices, the book includes a listing of commonly used acronyms, suggestions for additional reading, along with instructions on how to create four of the most important tools discussed in the book.

Mobile Commerce ist die Nutzung mobiler Technologie, um bestehende Geschaftsprozesse zu verbessern und zu erweitern, oder um neue Geschaftsfelder zu erschliessen. Unternehmen, die in der "Wireless Economy" erfolgreich bestehen wollen, mussen sich umfassend mit den wettbewerbsstrategischen Rahmenbedingungen des Mobile Commerce auseinandersetzen. Die vorliegende Publikation beschreibt den dynamischen Markt des Mobile Commerce und zeigt wichtige Erfolgsfaktoren im derzeitigen Wettbewerb auf. Das Hauptaugenmerk richtet sich auf die strategische Bedeutung der eingesetzten Technologien und Produktportfolios. Eine Vielzahl von Fallbeispielen macht das Buch fur den Praktiker zu einem wertvollen Kompendium. Es richtet sich vor allem an Entscheidungstrager der Telekommunikationsbranche und anderer Unternehmen mit hohem Kommunikationsaufkommen."

Regression Modeling: Methods, Theory, and Computation with SAS provides an introduction to a diverse assortment of regression techniques using SAS to solve a wide variety of regression problems. The author fully documents the SAS programs and thoroughly explains the output produced by the programs.

The text presents the popular ordinary least squares (OLS) approach before introducing many alternative regression methods. It covers nonparametric regression, logistic regression (including Poisson regression), Bayesian regression, robust regression, fuzzy regression, random coefficients regression, L1 and q-quantile regression, regression in a spatial domain, ridge regression, semiparametric regression, nonlinear least squares, and time-series regression issues. For most of the regression methods, the author includes SAS procedure code, enabling readers to promptly perform their own regression runs.

A Comprehensive, Accessible Source on Regression Methodology and Modeling
Requiring only basic knowledge of statistics and calculus, this book discusses how to use regression analysis for decision making and problem solving. It shows readers the power and diversity of regression techniques without overwhelming them with calculations.

Kann man mit E-Government die Verwaltung optimieren? Eine empirische Studie zur Prozessorientierung von E-Government-Initiativen auf Bundes- und Landesebene steht im Mittelpunkt des Buches. Sie zeigt, dass der Nutzen von E-Government-LAsungen entscheidend davon abhAngt, inwiefern die bestehenden VerwaltungsablAufe verbessert werden kAnnen. Obwohl diese Erkenntnis von der Mehrheit der befragten EntscheidungstrAger unterstA1/4tzt wird, ist das Thema Prozessoptimierung in vielen laufenden E-Government-Projekten noch nicht strukturiert umgesetzt. Vielfach dominiert noch die Technikeuphorie.

Neben einer Bestandsaufnahme der laufenden E-Government-Initiativen in Deutschland bietet das Buch ausfA1/4hrliche Empfehlungen, wie ein systematisches Prozessmanagement in die E-Government-Programme der Affentlichen Verwaltung integriert werden kann. Fazit: Kein E-Government-Erfolg ohne ProzessverAnderung

Features a simplified presentation of numerical methods by introducing and implementing SAGE programs An Introduction to SAGE Programming: With Applications to SAGE Interacts for Numerical Methods emphasizes how to implement numerical methods using SAGE Math and SAGE Interacts and also addresses the fundamentals of computer programming, including if statements, loops, functions, and interacts. The book also provides a unique introduction to SAGE and its computer algebra system capabilities; discusses second and higher order equations and estimate limits; and determines derivatives, integrals, and summations. Providing critical resources for developing successful interactive SAGE numerical computations, the book is accessible without delving into the mathematical rigor of numerical methods. The author illustrates the benefits of utilizing the SAGE language for calculus and the numerical analysis of various methods such as bisection methods, numerical integration, Taylor s expansions, and Newton s iterations. Providing an introduction to the terminology and concepts involved, An Introduction to SAGE Programming: With Applications to SAGE Interacts for Numerical Methods also features: * An introduction to computer programming using SAGE * Many practical examples throughout to illustrate the application of SAGE Interacts for various numerical methods * Discussions on how to use SAGE Interacts and SAGE Cloud in order to create mathematical demonstrations * Numerous homework problems and exercises that allow readers to practice their programming skillset * A companion website that includes related SAGE programming code and select solutions to the homework problems and exercises An Introduction to SAGE Programming: With Applications to SAGE Interacts for Numerical Methods is an ideal reference for applied mathematicians who need to employ SAGE for the study of numerical methods and analysis. The book is also an appropriate supplemental textbook for upper-undergraduate and graduate-level courses in numerical methods.

Data Presentation with SPSS Explained provides students with all the information they need to conduct small scale analysis of research projects using SPSS and present their results appropriately in their reports. Quantitative data can be collected in the form of a questionnaire, survey or experimental study. This book focuses on presenting this data clearly, in the form of tables and graphs, along with creating basic summary statistics. Data Presentation with SPSS Explained uses an example survey that is clearly explained step-by-step throughout the book. This allows readers to follow the procedures, and easily apply each step in the process to their own research and findings. No prior knowledge of statistics or SPSS is assumed, and everything in the book is carefully explained in a helpful and user-friendly way using worked examples. This book is the perfect companion for students from a range of disciplines including psychology, business, communication, education, health, humanities, marketing and nursing - many of whom are unaware that this extremely helpful program is available at their institution for their use.

Combining academic and practical approaches to this important topic, Numerical and Analytical Methods with MATLAB(r) for Electrical Engineers is the ideal resource for electrical and computer engineering students. Based on a previous edition that was geared toward mechanical engineering students, this book expands many of the concepts presented in that book and replaces the original projects with new ones intended specifically for electrical engineering students.

This book includes:

• An introduction to the MATLAB programming environment
• Mathematical techniques for matrix algebra, root finding, integration, and differential equations
• More advanced topics, including transform methods, signal processing, curve fitting, and optimization
• An introduction to the MATLAB graphical design environment, Simulink

Exploring the numerical methods that electrical engineers use for design analysis and testing, this book comprises standalone chapters outlining a course that also introduces students to computational methods and programming skills, using MATLAB as the programming environment. Helping engineering students to develop a feel for structural programming-not just button-pushing with a software program-the illustrative examples and extensive assignments in this resource enable them to develop the necessary skills and then apply them to practical electrical engineering problems and cases.

In biological research, the amount of data available to researchers has increased so much over recent years, it is becoming increasingly difficult to understand the current state of the art without some experience and understanding of data analytics and bioinformatics. An Introduction to Bioinformatics with R: A Practical Guide for Biologists leads the reader through the basics of computational analysis of data encountered in modern biological research. With no previous experience with statistics or programming required, readers will develop the ability to plan suitable analyses of biological datasets, and to use the R programming environment to perform these analyses. This is achieved through a series of case studies using R to answer research questions using molecular biology datasets. Broadly applicable statistical methods are explained, including linear and rank-based correlation, distance metrics and hierarchical clustering, hypothesis testing using linear regression, proportional hazards regression for survival data, and principal component analysis. These methods are then applied as appropriate throughout the case studies, illustrating how they can be used to answer research questions. Key Features: * Provides a practical course in computational data analysis suitable for students or researchers with no previous exposure to computer programming. * Describes in detail the theoretical basis for statistical analysis techniques used throughout the textbook, from basic principles * Presents walk-throughs of data analysis tasks using R and example datasets. All R commands are presented and explained in order to enable the reader to carry out these tasks themselves. * Uses outputs from a large range of molecular biology platforms including DNA methylation and genotyping microarrays; RNA-seq, genome sequencing, ChIP-seq and bisulphite sequencing; and high-throughput phenotypic screens. * Gives worked-out examples geared towards problems encountered in cancer research, which can also be applied across many areas of molecular biology and medical research. This book has been developed over years of training biological scientists and clinicians to analyse the large datasets available in their cancer research projects. It is appropriate for use as a textbook or as a practical book for biological scientists looking to gain bioinformatics skills.

This book presents strategies for analyzing qualitative and mixed methods data with MAXQDA software, and provides guidance on implementing a variety of research methods and approaches, e.g. grounded theory, discourse analysis and qualitative content analysis, using the software. In addition, it explains specific topics, such as transcription, building a coding frame, visualization, analysis of videos, concept maps, group comparisons and the creation of literature reviews. The book is intended for masters and PhD students as well as researchers and practitioners dealing with qualitative data in various disciplines, including the educational and social sciences, psychology, public health, business or economics.

To date, statistics has tended to be neatly divided into two theoretical approaches or frameworks: frequentist (or classical) and Bayesian. Scientists typically choose the statistical framework to analyse their data depending on the nature and complexity of the problem, and based on their personal views and prior training on probability and uncertainty. Although textbooks and courses should reflect and anticipate this dual reality, they rarely do so. This accessible textbook explains, discusses, and applies both the frequentist and Bayesian theoretical frameworks to fit the different types of statistical models that allow an analysis of the types of data most commonly gathered by life scientists. It presents the material in an informal, approachable, and progressive manner suitable for readers with only a basic knowledge of calculus and statistics. Statistical Modeling with R is aimed at senior undergraduate and graduate students, professional researchers, and practitioners throughout the life sciences, seeking to strengthen their understanding of quantitative methods and to apply them successfully to real world scenarios, whether in the fields of ecology, evolution, environmental studies, or computational biology.

There have been many improvements to QuickBooks over the years, but the program's documentation is not one of them. Luckily, QuickBooks 2008: The Missing Manual picks up where QuickBook's help resources leave off. With this book, you don't just learn how to use the software, you learn why and when to use specific features. And you get basic accounting advice so that it all makes sense to you along the way. With its Simple Start, Basic, Pro, Premier, and industry-specific Enterprise editions, QuickBooks can handle many of the financial tasks companies face, but the price you pay is an overabundance of features. With this book, you get advice on which features you need to use to get your work done efficiently, along with step-by-step instructions on how to use them. QuickBooks 2008: The Missing Manual helps you: *Get more out of QuickBooks whether you're a beginner or an old pro. *Learn how QuickBooks can help you boost sales, control spending, and save on taxes. *Set up and manage your files to fit your company's specific needs. *Use QuickBooks reports to evaluate every aspect of your enterprise. *Follow the money all the way from customer invoices to year-end tasks. *Discover new tips and tricks on the best timesaving options for your business. *Build budgets and plan for the future to make your business more successful. And a lot more. This book is designed to accommodate readers at every technical level. If you're a first-time QuickBooks user, special boxes with the title "Up To Speed" provide the introductory information you need to understand the topic at hand. For advanced users, there are similar boxes called "Power Users' Clinic" that offer more technical tips, tricks, and shortcuts for the experienced QuickBooks fan. For a topic as complicated as accounting software, why trust anything else?

The introduction of digital applications into businesses has revolutionized the way employees and managers carry out their jobs while also benefiting them socially. Smartphone and App Implementations that Improve Productivity looks at the benefits of apps in the workplace and introduces academic perspectives that link prospective advantages with practical commercial examples. The analysis is structured into chapters that include real world application while at the same time critically assess implied benefits of the new app technology and draw out the main findings and conclusions. Tahir M. Nisar brings into focus the emerging role of digital applications and big data in enterprise decision making. Readers will learn how companies can achieve more efficiency and effectiveness in their business operations through new types of organizational design strategies and mechanisms of employee mobility and work-life balance that draw on digital apps.

Anwendbarkeit des Mediendienstestaatsvertrages oder handelt es sich um Rund funk mit der Folge der Anwendung der Rundfunkgesetzes der Lander? Der zweite Abschnitt behandelt den "Rechtsverkehr im Internet'. Zunachst wird in Kapitel 3 der "Vertragsschluss im Internet" nach deutschem Recht erfasst. In Kapitel 15 ("Electronic Commerce im Internet") und 16 ("Rechtsfragen des In ternet-Vertriebs von Versicherungsdienstleistungen" werden die europaischen Re gelungen - insbesondere aus der Sicht des Verbraucherschutzes - hierzu bereits an tizipiert. Ferner gilt es zu berucksichtigen, dass der Geschaftsverkehr uber das In ternet eine zusatzliche Flankierung durch die Moglichkeit der Abwicklung von "Zahlungsverkehr im Internet' erhalt. Die zahlreichen rechtlichen Probleme, die mit der Verwendung von Cybermoney etc. auftauchen, werden in Kapitel 4 aufge griffen. Das Kapitel 5 behandelt sodann mit dem Thema, Rechtssicherheit im digitalen Rechtsverkehr'' einen zentralen Gesichtspunkt des Rechtsverkehrs. Dabei wird neben dem deutschen Signaturgesetz samt Signaturverordnung auch die eu ropaische Rechtsentwicklung berucksichtigt. Der dritte Abschnitt umfasst "die Rechtsstellung der Beteiligten." Zentral hier fiir ist die Frage nach der Verantwortlichkeit die sowohl den Diensteanbieter Kapi tel 6) als auch den Netzbelreiber (Kapitel 7) betrifft. Die strafrechtliche Perspek tive wird gesondert in Kapitel 18 aufgenommen. Eine in der Praxis immer haufi ger auftretende Frage gilt der Einordnung der "Vertragsgestaltung zwischen den Beteiligten" woruber Kapitel 8 Auskunft gibt."

Konzentrationstendenzen, Globalisierung und gut informierte Kunden sind Belege f r den harten Wettbewerb, in dem sich Handelsunternehmen befinden. Um in diesem Wettbewerb zu bestehen, ben tigen H ndler flexibel an die jeweilige Unternehmensstruktur anpassbare Informations- und Kommunikationssysteme, die die operativen Abl ufe, Beschaffung, Lagerung und Distribution und die betriebswirtschaftlich-administrativen Aufgaben der Buchhaltung, Kostenrechnung und Personalwirtschaft unterst tzen und aussagekr ftige Auswertungssysteme umfassen. Dar ber hinaus sind Informations- und Planungssysteme zur Unterst tzung von Marketing und Management heute kritischer Erfolgsfaktor. Das Buch stellt die Architektur von Handelsinformationssystemen am Beispiel des SAP Retail-Systems dar. Es zeigt auf, wie modernes Handelsmanagement durch Einsatz integrierter Standardsoftware realisiert werden kann.

Das Buch thematisiert den deutschen Markt f r TV-Kabelnetze in seiner Entwicklung vom Monopol zum Wettbewerb. Schwerpunkt der Betrachtung bilden die auf diesem Markt handelnden Akteure mit ihren unterschiedlichen Interessen und Strategien. So wird die Bedeutung des ehemaligen Staatsmonopolisten "Deutsche Telekom" f r die Entwicklung dieses Marktes ebenso herausgestellt und kritisch analysiert, wie die der deutschen und internationalen Kabelnetzbetreiber. Zentrale Themen des Buches sind: Bedeutung von Wettbewerb und Deregulierung f r den deutschen TV-Kabelmarkt, Wettbewerbssituation und Potenziale privater Kabelnetzbetreiber. Diese Aspekte sind eingebettet in die Darstellung und Analyse der ordnungspolitischen Rahmenbedingungen des TV-Kabelmarktes sowie der hieraus resultierenden, innovativen Wettbewerbsbedingungen. Das Buch bietet einen im deutschsprachigen Raum einmaligen Einblick.

This textbook describes the broadening methodology spectrum of psychological measurement in order to meet the statistical needs of a modern psychologist. The way statistics is used, and maybe even perceived, in psychology has drastically changed over the last few years; computationally as well as methodologically. R has taken the field of psychology by storm, to the point that it can now safely be considered the lingua franca for statistical data analysis in psychology. The goal of this book is to give the reader a starting point when analyzing data using a particular method, including advanced versions, and to hopefully motivate him or her to delve deeper into additional literature on the method. Beginning with one of the oldest psychometric model formulations, the true score model, Mair devotes the early chapters to exploring confirmatory factor analysis, modern test theory, and a sequence of multivariate exploratory method. Subsequent chapters present special techniques useful for modern psychological applications including correlation networks, sophisticated parametric clustering techniques, longitudinal measurements on a single participant, and functional magnetic resonance imaging (fMRI) data. In addition to using real-life data sets to demonstrate each method, the book also reports each method in three parts-- first describing when and why to apply it, then how to compute the method in R, and finally how to present, visualize, and interpret the results. Requiring a basic knowledge of statistical methods and R software, but written in a casual tone, this text is ideal for graduate students in psychology. Relevant courses include methods of scaling, latent variable modeling, psychometrics for graduate students in Psychology, and multivariate methods in the social sciences.

How can you make your bookkeeping workflow smoother and faster? Simple. With this Missing Manual, you're in control: you get step-by-step instructions on how and when to use specific features, along with basic accounting advice to guide you through the learning process. Each page provides insightful tips and tricks to help you become more efficient with QuickBooks 2015. The important stuff you need to know: Get started. Quickly set up your accounts, customers, jobs, and invoice items. Follow the money. Track everything from billable time and expenses to income and profit. Spend less time on bookkeeping. Use QuickBooks to create and reuse bills, invoices, sales receipts, and timesheets. Keep your company financially fit. Examine budgets and actual spending, income, inventory, assets, and liabilities. Find key info fast. Rely on QuickBooks' Search and Find features, as well as the Vendor, Customer, Inventory, and Employee Centers.

Living with Robots: Emerging Issues on the Psychological and Social Implications of Robotics focuses on the issues that come to bear when humans interact and collaborate with robots. The book dives deeply into critical factors that impact how individuals interact with robots at home, work and play. It includes topics ranging from robot anthropomorphic design, degree of autonomy, trust, individual differences and machine learning. While other books focus on engineering capabilities or the highly conceptual, philosophical issues of human-robot interaction, this resource tackles the human elements at play in these interactions, which are essential if humans and robots are to coexist and collaborate effectively. Authored by key psychology robotics researchers, the book limits its focus to specifically those robots who are intended to interact with people, including technology such as drones, self-driving cars, and humanoid robots. Forward-looking, the book examines robots not as the novelty they used to be, but rather the practical idea of robots participating in our everyday lives.

The richly illustrated Interactive Web-Based Data Visualization with R, plotly, and shiny focuses on the process of programming interactive web graphics for multidimensional data analysis. It is written for the data analyst who wants to leverage the capabilities of interactive web graphics without having to learn web programming. Through many R code examples, you will learn how to tap the extensive functionality of these tools to enhance the presentation and exploration of data. By mastering these concepts and tools, you will impress your colleagues with your ability to quickly generate more informative, engaging, and reproducible interactive graphics using free and open source software that you can share over email, export to pdf, and more. Key Features: Convert static ggplot2 graphics to an interactive web-based form Link, animate, and arrange multiple plots in standalone HTML from R Embed, modify, and respond to plotly graphics in a shiny app Learn best practices for visualizing continuous, discrete, and multivariate data Learn numerous ways to visualize geo-spatial data This book makes heavy use of plotly for graphical rendering, but you will also learn about other R packages that support different phases of a data science workflow, such as tidyr, dplyr, and tidyverse. Along the way, you will gain insight into best practices for visualization of high-dimensional data, statistical graphics, and graphical perception. The printed book is complemented by an interactive website where readers can view movies demonstrating the examples and interact with graphics.

Die Versorgung des Managements mit validen und aktuellen Informationen zur Wahrnehmung der Fuhrungs-, Steuerungs- und Kontrollaufgaben ist zu einer der wichtigsten Herausforderungen fur die Wirtschaftsinformatik geworden. Die Forderung nach integrierten Informations- und Kommunikationssystemen, welche aus unternehmensinternen und unternehmensexternen Datenquellen entsch- dungsrelevante Informationen mit einem hohen Mass an Automatisierung zus- mentragen und aufbereiten, begleitet die IT-Abteilungen seit vielen Jahren. Unter wechselnden Schlagworten wurden Konzepte zur Informationsversorgung des Managements propagiert, deren Einsatztauglichkeit aber haufig hinter den Erw- tungen zuruckblieb. Dennoch haben sich in den 90er Jahren in fast allen Unt- nehmungen Data-Warehouse-Losungen durchsetzen konnen, da diese nachwe- lich zu einer erhohten Qualitat und Aktualitat der Informationsbereitstellung fur Fach- und Fuhrungskrafte beitragen. Unter dem Begriff Business Intelligence" werden derzeit dialogfahige Informationssysteme mit hohem Verfugungsgrad, intuitiver Nutzbarkeit und analytischer Funktionsvielfalt verbreitet, die auf dem bereinigten Datenbestand eines derartigen Data Warehouse aufsetzen. Der SAP AG gelang es, nach spatem Entwicklungsstart in diesem Marktsegment mit dem Produkt SAP Business Information Warehouse (SAP BW )" einen fuhrenden Platz einzunehmen. Als Plattform fur die Sammlung von betriebswi- schaftlichen Grunddaten ist das SAP BW ein wesentlicher Bestandteil der Anwendungsarchitektur im Gesamtkonzept der SAP-Produkte geworden. Samt- che Systemkomponenten, welche Planungs-, Steuerungs- und Berichtsaufgaben unterstutzen, beziehen jetzt und zukunftig ihre Daten aus dem SAP BW . Dies gilt sowohl fur das Produkt SAP Strategic Enterprise Management (SAP SEM )" als auch fur die Softwarekomponente SAP Advanced Planner and Optimizer (SAP APO ).""

Your team is stressed; priorities are unclear. You're not sure what your teammates are working on, and management isn't helping. If your team is struggling with any of these symptoms, these four case studies will guide you to project success. See how Kanban was used to significantly improve time to market and to create a shared focus across marketing, IT, and operations. Each case study comes with illustrations of the Kanban board and diagrams and graphs to help you see behind the scenes. Learn a Lean approach by seeing how Kanban made a difference in four real-world situations. You'll explore how four different teams used Kanban to make paradigm-changing improvements in software development. These teams were struggling with overwork, unclear priorities, and lack of direction. As you discover what worked for them, you'll understand how to make significant changes in real situations.The four case studies in this book explain how to: * Improve the full value chain by using Enterprise Kanban * Boost engagement, teamwork, and flow in change management and operations * Save a derailing project with Kanban * Help an office team outside IT keep up with growth using Kanban What seems easy in theory can become tangled in practice. Discover why "improving IT" can make you miss your biggest improvement opportunities, and why you should focus on fixing quality and front-end operations before IT. Discover how to keep long-term focus and improve across department borders while dealing with everyday challenges. Find out what happened when using Kanban to find better ways to do work in a well-established company, including running multi-team development without a project office. You'll inspire your team and engage management to make it easier to develop better products. What You Need: This is a case study book, so there are no software requirements. The book covers the relevant bits of theory before presenting the case studies.

Die effektive und effiziente Gestaltung von Dienstleistungen wird fur Unternehmen immer entscheidender. Dies gilt nicht nur in den bewahrten Dienstleistungsbranchen, sondern auch verstarkt fur industrielle Anwendungen, bei denen der Dienstleistungsanteil am klassischen materiellen Produkt permanent steigt. Die damit verbundene zunehmende Verflechtung von Unternehmen sowie die gestiegene Produkt- und Prozesskomplexitat erfordern eine interdisziplinare Herangehensweise zwischen Dienstleistungsmanagement, Produktion und Informationstechnologie. Dieser Band stellt aktuelle und innovative Konzepte fur die modellbasierte Entwicklung, Erbringung und kontinuierliche Verbesserung von Dienstleistungen sowie ihre Einbettung in hybride Leistungsangebote vor. Neben dem Stand der Forschung zeigen zahlreiche Branchenszenarien das Potenzial und die praktische Umsetzbarkeit der Dienstleistungsmodellierung auf. Das Buch richtet sich an Dozenten und Studenten der Betriebswirtschaftslehre, der Ingenieurwissenschaften und der Wirtschaftsinformatik sowie an Praktiker in Unternehmen, die sich mit der modellbasierten Gestaltung von Dienstleistungen befassen.

IT-Projekte mussen durch Projektvertrage auf allen Stufen gezielt gesteuert und kontrolliert werden, um erfolgreich zu sein. Der Autor geht auf die Verantwortlichkeit des Managements fur die Projektfuhrung ein und erlautert die aktuellen Normvorgaben fur IT-Projekte aus ISO 20.000 und ITIL. Behandelt werden auch Outsourcing und ASP sowie IT-Security, gewissermassen Dauerprojekte, ebenso die Sanierung von Projekten und die Anwenderrechte bei Anbieterinsolvenz.

Ausfuhrliche Checklisten fur CIOs und Geschaftsleitungen sollen schliesslich aus deren Blickwinkel die Projektkontrolle erleichtern. In dieser Themenkombination gibt es am Buchmarkt gegenwartig keine gleichartige Darstellung."