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Books > Business & Economics > Industry & industrial studies > Service industries > Tourism industry

Japanese Tourism and Travel Culture (Paperback): Sylvie Guichard-Anguis, Okpyo Moon Japanese Tourism and Travel Culture (Paperback)
Sylvie Guichard-Anguis, Okpyo Moon
R1,411 Discovery Miles 14 110 Ships in 10 - 15 working days

This book examines Japanese tourism and travel, both today and in the past, showing how over hundreds of years a distinct culture of travel developed, and exploring how this has permeated the perceptions and traditions of Japanese society. It considers the diverse dimensions of modern tourism including appropriation and consumption of history, nostalgia, identity, domesticated foreignness, and the search for authenticity and invention of tradition.

Japanese people are one of the most widely travelling peoples in the world both historically and in contemporary times. What may be understood as incipient mass tourism started around the 17th century in various forms (including religious pilgrimages) long before it became a prevalent cultural phenomenon in the West. Within Asia, Japan has long remained the main tourist sending society since the beginning of the 20th century when it started colonising Asian countries. In 2005, some 17.8 million Japanese travelled overseas across Europe, Asia, the South Pacific and America. In recent times, however, tourist demands are fast growing in other Asian countries such as Korea and China. Japan is not only consuming other Asian societies and cultures, it is also being consumed by them in tourist contexts. This book considers the patterns of travelling of the Japanese, examining travel inside and outside the Japanese archipelago and how tourist demands inside influence and shape patterns of travel outside the country. Overall, this book draws important insights for understanding the phenomenon of tourism on the one hand and the nature of Japanese society and culture on the other.

Coping with Tourists - European Reactions to Mass Tourism (Hardcover, illustrated edition): Jeremy Boissevain Coping with Tourists - European Reactions to Mass Tourism (Hardcover, illustrated edition)
Jeremy Boissevain
R2,846 Discovery Miles 28 460 Ships in 10 - 15 working days

Once content to sunbathe and follow guides and established itineraries, tourists are increasingly seeking authentic culture. This is taking them into the private areas and zones to which the locals retire in order to escape the tourist gaze, creating tensions between the two groups. Based on recent anthropological field studies, this book describes how European communities dependant on tourism have been affected by the commoditization of their culture and explores the ways they cope with the constant attention of outsiders. The collection demonstrates both varied and skillful ways in which individuals and communities react to and cope with the impact of decades of mass tourism on their lives and values, thus throwing new light onto questions of identity, boundary maintenance and cultural adjustment.

Crisis Management, Destination Recovery and Sustainability - Tourism at a Crossroads (Paperback): James Kennell, Priyakrushna... Crisis Management, Destination Recovery and Sustainability - Tourism at a Crossroads (Paperback)
James Kennell, Priyakrushna Mohanty, Anukrati Sharma, Azizul Hassan
R1,187 Discovery Miles 11 870 Ships in 10 - 15 working days

The COVID-19 pandemic brought travel to a halt and the global tourism industry has been one of the sectors hit hardest during the pandemic. This book looks at how the tourism industry can enhance its resilience and prepare for future crises more effectively. The book provides insights into the economic, social, geopolitical and environmental implications of the COVID-19 pandemic on the tourism and hospitality industries and the responses in diverse international contexts. It highlights key concepts and includes cases with real-life applications. The book also discusses future research directions in a post-pandemic scenario. This book will be an invaluable resource for practitioners in the areas of tourism and crisis management and for readers to compare and contrast tourism destination recovery and crisis management practices through different research methodologies and settings.

Trends and Issues in Global Tourism 2007 (Hardcover, 2007 ed.): Roland Conrady, Martin Buck Trends and Issues in Global Tourism 2007 (Hardcover, 2007 ed.)
Roland Conrady, Martin Buck
R1,541 Discovery Miles 15 410 Ships in 18 - 22 working days

This book offers insight into important trends in the global travel and tourism industry and analyzes developments in the aviation and hospitality industry, destination management and general travel behavior. The articles are based on presentations and panel discussions presented at the world's largest tourism convention, the ITB Convention Market Trends and Innovations.

Extreme Landscapes of Leisure - Not a Hap-Hazardous Sport (Hardcover, New Ed): Patrick Laviolette Extreme Landscapes of Leisure - Not a Hap-Hazardous Sport (Hardcover, New Ed)
Patrick Laviolette
R4,637 Discovery Miles 46 370 Ships in 10 - 15 working days

In recent years, there has been an increased engagement throughout the social sciences with the study of extreme places and practices. Dangerous games and adventure tours have shifted from being marginal, exotic or mad to being more than merely acceptable. They are now exemplary, mainstream even: there are a variety of new types, increasing numbers of people are doing them and they are being appropriated and have infiltrated more and more contexts. This book argues that hazardous sports and adventure tourism have become rather paradoxical. As a set of activities where players and holidaymakers are closer to death or danger than they would otherwise be, they are the complete opposite of normal games or vacations. Adventure sports and tours reverse the general definition of a holiday as being an escape from the seriousness of everyday life, as in most cases, they are innately serious, requiring as they do 'life or death' decision-making. Beginning with the rise in colonial explorations and moving on to consider the Dangerous Sports Club of Oxford, this book examines the increasing phenomena of adventure sports such as bungy jumping, cliff jumping or 'tomb-stoning', surfing and parkour within a framework of positive risk. It explores how certain assumptions about knowledge, agency, the body and nature are beginning to coalesce around newly developing spheres of social relations. Additionally, extreme games have become activities that are germane to the dawning of green social thought and so the book also addresses issues that deal with the intimate connections that exist between pleasure and the moral responsibility towards the environment.

The American War in Contemporary Vietnam - Transnational Remembrance and Representation (Paperback): Christina Schwenkel The American War in Contemporary Vietnam - Transnational Remembrance and Representation (Paperback)
Christina Schwenkel
R591 Discovery Miles 5 910 Ships in 10 - 15 working days

Christina Schwenkel's absorbing study explores how the "American War" is remembered and commemorated in Vietnam today in official and unofficial histories and in everyday life. Schwenkel analyzes visual representations found in monuments and martyrs' cemeteries, museums, photography and art exhibits, battlefield tours, and related sites of "trauma tourism." In these transnational spaces, American and Vietnamese memories of the war intersect in ways profoundly shaped by global economic liberalization and the return of American citizens as tourists, pilgrims, and philanthropists."

Religion and Tourism - Crossroads, Destinations and Encounters (Hardcover): Michael Stausberg Religion and Tourism - Crossroads, Destinations and Encounters (Hardcover)
Michael Stausberg
R4,225 Discovery Miles 42 250 Ships in 10 - 15 working days

This book explores the dynamic interaction between religion and tourism in the modern world. It considers questions such as:

  • do travellers leave their religion at home when they are touring a " and what happens if not?
  • what are the relationships between tourism and pilgrimage?
  • what happens to religious performances, places and festivals that function as tourism attractions?

Other chapters examine religious theme parks, wellness and spa tourism, the roles played by tourist guides, guidebooks and religious souvenirs, and the role of tourism as a major arena of religious encounters in the contemporary world. Surveying the growing body of work in the field, Michael Stausberg argues that tourism should be a major focus of research within religious studies.

Drive Tourism - Trends and Emerging Markets (Hardcover): Bruce Prideaux, Dean Carson Drive Tourism - Trends and Emerging Markets (Hardcover)
Bruce Prideaux, Dean Carson
R5,226 Discovery Miles 52 260 Ships in 10 - 15 working days

Since the post World War Two boom in private automobile ownership, Drive Tourism has transformed the tourism landscape by facilitating dispersal and the growth of attractions and tourism related infrastructure beyond the zones that had previously emerged around seaports and railway terminals. The automobile has made regional dispersal possible and created opportunities for many small rural communities to supplement rural economies with a tourism economy. Drive Tourism is a popular form of tourism activity that has significantly contributed to the development of Tourism in many nations, but has received relatively little attention in the literature.

This book is the first attempt to provide a global comprehensive review and scholarly investigation into this popular and growing form of tourism. It draws on a vast range of geographical locations to critically explore the impacts of drive tourism in developed and underdeveloped regions. It evaluates tourism authorities' response to the Drive Tourism Experience, and offers operational insights into the management of the drive experience as well as providing original empirical research and insights into the field that will contribute to future investigation. In doing so it explores the many forms of drive tourism from caravanning to fly drive touring.

Coping with Tourists - European Reactions to Mass Tourism (Paperback, Illustrated Ed): Jeremy Boissevain Coping with Tourists - European Reactions to Mass Tourism (Paperback, Illustrated Ed)
Jeremy Boissevain
R842 Discovery Miles 8 420 Ships in 10 - 15 working days

Once content to sunbathe and follow guides and established itineraries, tourists are increasingly seeking authentic culture. This is taking them into the private areas and zones to which the locals retire in order to escape the tourist gaze, creating tensions between the two groups. Based on recent anthropological field studies, this book describes how European communities dependant on tourism have been affected by the commoditization of their culture and explores the ways they cope with the constant attention of outsiders. The collection demonstrates both varied and skillful ways in which individuals and communities react to and cope with the impact of decades of mass tourism on their lives and values, thus throwing new light onto questions of identity, boundary maintenance and cultural adjustment.

Managing and Marketing Tourist Destinations - Strategies to Gain a Competitive Edge (Hardcover): Metin Kozak, Seyhmus Baloglu Managing and Marketing Tourist Destinations - Strategies to Gain a Competitive Edge (Hardcover)
Metin Kozak, Seyhmus Baloglu
R4,361 Discovery Miles 43 610 Ships in 10 - 15 working days

Destination marketing is more challenging than other goods and services. The basis of competitive advantage shifts from tourism resources only (destination marketing) to a location-based or city-wide integrated management (place marketing). In this book, tourism scholars Metin Kozak and Seyhmus Baloglu discuss and synthesize theories, models, techniques, and principles for strategic marketing and management of tourist destinations, and demonstrate ways in which to further develop the concept of destination competitiveness for application within these destinations. The authors highlight the need for managing brand equity, tourist experience, and information systems, as well as involving internal and external stakeholders in strategic planning and implementation.

This book offers practical information directly related to the tourism industry, using the examples of real-world cases to bridge marketing theory with practice. With its international focus and applications for developing a competitive advantage in today's global marketplace, this research will be indispensable to students and scholars of tourism, hospitality, and leisure and recreation programs, as well as practitioners within these industries.

Geographies of Mobilities: Practices, Spaces, Subjects (Hardcover, New Ed): Tim Cresswell Geographies of Mobilities: Practices, Spaces, Subjects (Hardcover, New Ed)
Tim Cresswell; Edited by Peter Merriman
R4,646 Discovery Miles 46 460 Ships in 10 - 15 working days

Over the past fifteen years or so, there has been a widespread and increasing fascination with the theme of mobility across the social sciences and humanities. Of course, geographers have always had an interest in mobility, but as yet they have not viewed this in the same 'mobility turn' as in other disciplines where it has been used to critique the standard approaches to the subjects. This text brings together leading academics to provide a revitalised 'geography of mobilities' informed by this wider 'mobility turn'. It makes connections between the seemingly disparate sub-disciplinary worlds of migration, transport and tourism, suggesting that each has much to learn from each other through the ontological and epistemological concern for mobility.

Political Economy of Tourism - A Critical Perspective (Hardcover, New): Jan Mosedale Political Economy of Tourism - A Critical Perspective (Hardcover, New)
Jan Mosedale
R4,505 Discovery Miles 45 050 Ships in 10 - 15 working days

Political economy, in its various guises and transfigurations, is a research philosophy that presents both social commentary and theoretical progress and is concerned with a number of different topics: politics, regulation and governance, production systems, social relations, inequality and development amongst many others. As a critical theory, political economy seeks to provide an understanding of societies -- and of the structures and social relations that form them -- in order to evoke social change toward more equitable conditions. Despite the early influence of critical development studies and political economy on tourism research, political economy has received relatively little attention in tourism research. Political Economy and Tourism the first volume to bring together different theoretical perspectives and discourse in political economy related to tourism. Written by leading scholars, the text is organised into three sequential Parts, linked by the principle that the political' and the economic' are intimately connected. Part one presents different approaches to political economy, including Marxist political economy, regulation, comparative political economy, commodity chain research and alternative political economies; Part two links key themes of political economy, such as class, gender, labour, development and consumption, to tourism; and Part three examines the political economy at various geographical scales and focuses on the outcomes and processes of the political act of planning and managing tourism production. This engaging volume provides insights and alternative critical perspectives on political economy theory to expand discussions of tourism development and policy in the future. Political Economy and Tourism is a valuable text for students, researchers and academics interested in Tourism and related disciplines.

Sustainable Tourism in Island Destinations (Hardcover): Rachel Dodds, Sonya Graci Sustainable Tourism in Island Destinations (Hardcover)
Rachel Dodds, Sonya Graci
R4,218 Discovery Miles 42 180 Ships in 10 - 15 working days

Many of the world's islands are dependent on tourism as their main source of income. It is therefore imperative that these destinations are managed for long-term viability. The natural appeal of a destination is typically one of its main tourism related assets, yet the natural environment is also the feature most directly threatened by potential overexploitation. Sustainable Tourism in Island Destinations builds on existing literature in the subject by providing innovative discussions and practical management structures through the use of the authors' various island project work. An original feature is the focus on islands which are part of larger nations, rather than just on island sovereign states. Through an illustrated case study approach, the book focuses on the successes and challenges islands face in achieving sustainable tourism. The authors put forward innovative mechanisms such as multi-stakeholder partnerships and incentive-driven non-regulatory approaches as ways that the sustainability agenda can move forward in destinations that face specific challenges due to their geography and historic development. The case studies - from Canada, St Kitts, Honduras, China, Indonesia, Spain, Tanzania and Thailand - provide the foundation which suggests that alternative approaches to tourism development are possible if they retain sustainability as a priority.

Postcolonial Tourism - Literature, Culture, and Environment (Hardcover): Anthony Carrigan Postcolonial Tourism - Literature, Culture, and Environment (Hardcover)
Anthony Carrigan
R4,363 Discovery Miles 43 630 Ships in 10 - 15 working days

This book is the first literary study of postcolonial tourism. Looking at the cultural and ecological effects of mass tourism development in highly exoticized island states that are still grappling with the legacies of western colonialism, Carrigan contends that postcolonial writers not only dramatize the industry's most exploitative operations but also provide blueprints toward sustainable tourism futures. By locating this argument in the context of interdisciplinary tourism research, the study shows how imaginative literature can extend some of this field's key theoretical concepts while making an important contribution to the interface between postcolonial studies and ecocriticism. The book also presents a framework for analyzing how an industry that is subject to constant media attention and involves a huge proportion of the global population shapes the cultural, social, and environmental milieux of postcolonial texts.

Fieldwork in Tourism - Methods, Issues and Reflections (Hardcover, New): Michael C. Hall Fieldwork in Tourism - Methods, Issues and Reflections (Hardcover, New)
Michael C. Hall
R4,512 Discovery Miles 45 120 Ships in 10 - 15 working days

The inherent mobility of tourists and consequent relative ephemerality of contact between the visitor and the visited tourism phenomenon have specific characteristics that challenge the usual fieldwork practices of the social and physical sciences. Such conditions create specific concerns for the tourism researcher in terms of their positionality, relationality, accessibility, ethics, reflexivity, and methodological appropriateness.

Fieldwork in Tourism is the first book to focus on this extremely significant component of contemporary tourist research and provides hands on approaches to conducting tourism fieldwork in a range of settings, exploring the methodological considerations and offering strategies to mitigate these. The book also discusses how fieldwork affects researchers personally and what happens to field relationships. Divided into five sections, each with an introduction and a guide to further reading, the chapters cover the context of fieldwork, research relationships, politics and power, the position of the researcher in the field, research methods and processes, including virtual fieldwork, and the relationships between being a tourist and doing fieldwork. The concluding chapter suggests that the link between tourism and fieldwork perhaps offers greater insights into understanding creative fieldwork than may be imagined.

This book incorporates a rich and diverse set of fieldwork experiences, insights and reflections on conducting fieldwork in different settings, the problems that emerge, the solutions that were developed, and the realities of being 'in the field'. Fieldwork in Tourism is an essential guide for Tourism higher level students, academics and researchers embarking on research in this field.

Tourism and India - A Critical Introduction (Hardcover, New): Kevin Hannam, Anya Diekmann Tourism and India - A Critical Introduction (Hardcover, New)
Kevin Hannam, Anya Diekmann
R4,350 Discovery Miles 43 500 Ships in 10 - 15 working days

Tourism to and within India has undergone some important changes in recent years seen by the rising numbers of international tourists and increase in domestic tourism. This has led to the redevelopment and rebranding of many of its destinations as the Indian government has begun to recognise the potential importance of tourism to the Indian economy and has begun to invest in tourism infrastructure. It is also recognised that as its economy continues to grow at a rapid rate, India will also become one of the most important countries in terms of future outbound tourism.

Tourism and India is the first book to specifically focus on and fully analyze the issues facing contemporary India both as a destination and a potential source of tourists. The book analyses previous research and applies critical theory to key aspects of tourism in this region and supports this with a wide range of examples to illustrate the key conceptual points. As such the book examines aspects of tourism in India including tourism governance, cultural tourism, heritage tourism, nature-based tourism from the supply side and international tourism, domestic tourism, outbound tourism and the Indian Diaspora from the demand side.

This timely book includes original research to offer insights into India's future development in terms of tourism. It will be of interest to students, researchers and academics in the areas of Tourism, Geography and related disciplines.

Sustainable Tourism in Island Destinations (Paperback): Rachel Dodds, Sonya Graci Sustainable Tourism in Island Destinations (Paperback)
Rachel Dodds, Sonya Graci
R1,469 Discovery Miles 14 690 Ships in 10 - 15 working days

Many of the world's islands are dependent on tourism as their main source of income. It is therefore imperative that these destinations are managed for long-term viability. The natural appeal of a destination is typically one of its main tourism related assets, yet the natural environment is also the feature most directly threatened by potential overexploitation. Sustainable Tourism in Island Destinations builds on existing literature in the subject by providing innovative discussions and practical management structures through the use of the authors' various island project work. An original feature is the focus on islands which are part of larger nations, rather than just on island sovereign states. Through an illustrated case study approach, the book focuses on the successes and challenges islands face in achieving sustainable tourism. The authors put forward innovative mechanisms such as multi-stakeholder partnerships and incentive-driven non-regulatory approaches as ways that the sustainability agenda can move forward in destinations that face specific challenges due to their geography and historic development. The case studies - from Canada, St Kitts, Honduras, China, Indonesia, Spain, Tanzania and Thailand - provide the foundation which suggests that alternative approaches to tourism development are possible if they retain sustainability as a priority.

Marketing Island Destinations - Concepts and Cases (Hardcover): Acolla Lewis-Cameron, Sherma Roberts Marketing Island Destinations - Concepts and Cases (Hardcover)
Acolla Lewis-Cameron, Sherma Roberts
R4,209 Discovery Miles 42 090 Ships in 10 - 15 working days

Over the past three decades, tourism has emerged as a major force in the global economy, with most countries, whether developed or developing, having increasing opportunities to participate, as both host and guest, in this socioeconomic phenomenon. Competition for a share of the tourism market has intensified as rapid tourism developments have been undertaken by various destinations in an attempt to reap those economic benefits from one of the world 's leading industries. The growth in tourism has propelled significant changes in the way in which destinations are managed and marketed. The challenge for many small island destinations is how to become or remain competitive. It is against this background that destination marketing has assumed the critical role of ensuring that the destination lifecycle does not enter into a stage of saturation and decline and the destination is able to adapt to the changing marketplace, seize opportunities and sustain its vitality.This book takes a holistic approach and considers marketing from a macro perspective, from the view of the destination.

Volunteer Tourism - Theoretical Frameworks and Practical Applications (Hardcover): Angela M Benson Volunteer Tourism - Theoretical Frameworks and Practical Applications (Hardcover)
Angela M Benson
R4,364 Discovery Miles 43 640 Ships in 10 - 15 working days

Volunteer Tourism is one of the major growth areas in contemporary tourism, where tourists for various reasons seek alternative goodwill experiences and activities. To meet this demand there has been a surge in volunteer programmes offered in range of destinations organized by a variety of charities and tour operators which is predicted to continue to grow in the future. Volunteer Tourism provides an in-depth analysis of the complex issues associated with traditional and contemporary volunteer tourism. Reflecting the growth in this phenomenon, this book provides a cohesive collection of chapters written from a range of international expert scholars and researchers. The theoretically rich, practically applied and empirically grounded contributions are based on current and diverse research in the area. This groundbreaking volume explores topics which have not been addressed in the literature before, such as the impact on host communities, introducing new areas and ideas to the field. The diverse range of themes are identified and addressed, including volunteer tourism and sustainability to, uniquely, the examination of volunteer tourism stakeholders -- volunteers themselves, the host-to-guest exchange, and the organizations -- and management of volunteers. These themes are examined in a range of international case studies, demonstrating the wide range of issues associated with volunteer tourism. This volume is a timely addition offering an innovative approach to the area. Volunteer Tourism will be of interest to both students and researchers interested in tourism, leisure and development, as well as non-academics, practitioners, NGOs government officials at all levels.

Creating Experiences in the Experience Economy (Hardcover): Jon Sundbo, Per Darmer Creating Experiences in the Experience Economy (Hardcover)
Jon Sundbo, Per Darmer
R3,725 Discovery Miles 37 250 Ships in 10 - 15 working days

Creating Experiences in the Experience Economy focuses on the creation of experience from a business perspective. In doing so, the book establishes a more solid foundation for making better and more complex analyses of experience creation, paving the way for the development of analytically based and innovative experiences in experience firms and institutions. The contributors emphasise that experience creation is not an easy task with a straightforward formula and examine how marketed experiences are constructed, developed and innovated.Presenting diverse and innovative perspectives, the contributors discuss and present models for how experiences are designed, produced and distributed. With its cross-disciplinary approach to experience creation, this fascinating study will appeal to researchers and academics of business administration, services, culture and tourism.

Tourism and Change in Polar Regions - Climate, Environments and Experiences (Hardcover, New): C. Michael Hall, Jarkko Saarinen Tourism and Change in Polar Regions - Climate, Environments and Experiences (Hardcover, New)
C. Michael Hall, Jarkko Saarinen
R4,371 Discovery Miles 43 710 Ships in 10 - 15 working days

The world's polar regions are attracting more interest than ever before. Once regarded as barren, inhospitable places where only explorers go, the north and south polar regions have been transformed into high profile tourism destinations, increasingly visited by cruise ships as well as becoming accessible with direct flights. Tourism is seen as one of the few economic opportunities in these regions but at the same time the polar regions are being opened up to tourism development they are being affected by a number of new factors that are interconnected to travel and tourism. Climate change, landscape and species loss, increasing interest in energy resources and minerals, social changes in indigenous societies, and a new polar geopolitics all bring into question the sustainability of polar regions and the place of tourism within them.

This timely volume provides a contemporary account of tourism and its impacts in polar regions. It explores the development and prospects of polar tourism, as well as tourism's impacts and associated change at high latitudes from environmental, economic, social and political perspectives. It draws on cutting edge research from both the Arctic and Antarctic to provide a comparative review and illustrate the real life issues arising from tourism's role in these regions. Integrating theory and practice the book fully evaluates varying perspectives on polar tourism and proposes actions that could be taken by local and global management to achieve a sustainable future for polar regions and development of tourism.

This complete and current account of polar tourism issues is written by an international team of leading researchers in this area and will have global appeal to higher level students, researchers, academics in Tourism, Environmental Studies, Arctic/Polar Studies and conservation enthusiasts alike.

Zoos and Tourism - Conservation, Education, Entertainment? (Hardcover, New): Warwick Frost Zoos and Tourism - Conservation, Education, Entertainment? (Hardcover, New)
Warwick Frost
R2,900 Discovery Miles 29 000 Ships in 10 - 15 working days

Zoos are important and popular tourist attractions. Spread around the world, they are typically located in major cities, with visitation levels comparable to other major attractions. Nature-based attractions constructed in artificial settings, they face the challenge of trying to balance potentially conflicting aims of conservation, education and entertainment. The best are continually developing fresh and effective techniques on visitor interpretation and management, the worst highlight the manipulation of animals for human gratification. Taking a global approach, this book examines the problems and paradoxes of zoos as they try to balance their roles as visitor attractions while repositioning themselves as leading conservation agencies.

Tourist Customer Service Satisfaction - An Encounter Approach (Hardcover): Francis Noe, Muzaffer Uysal, Vincent Magnini Tourist Customer Service Satisfaction - An Encounter Approach (Hardcover)
Francis Noe, Muzaffer Uysal, Vincent Magnini
R4,636 Discovery Miles 46 360 Ships in 10 - 15 working days

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs and ultimately care for each other. Yet surprisingly there are few or any books which focus on the detailed specifics of the social exchange and interaction between the service provider and customer. Tourist Customer Service Satisfaction fully explores this relationship by defining the specific kind of verbal and non-verbal messages needed for successful exchanges, outlining how the service provider ought to behave & cope in a situation as well as detailing positive approaches that enhance a service provider's role performance. The book uses encounter theory to examine the customer - provider relationship as well as drawing on current research and theories from hospitality, tourism, management, psychology bodies of literature. In doing so the book offers important insight into how employee - centric competitive advantage in this sector can be achieved in various markets. This book is unique in its approach by focusing on the specifics of the social exchange and interaction between the service provider and customer. It therefore offers a novel synthesis of knowledge on service satisfaction in the tourism sector which will serve as valuable pedagogical and research reference for students and academics interested in hospitality and tourism.

Tourists, Tourism and the Good Life (Hardcover, New): Philip Pearce, Sebastian Filep, Glenn Ross Tourists, Tourism and the Good Life (Hardcover, New)
Philip Pearce, Sebastian Filep, Glenn Ross
R4,353 Discovery Miles 43 530 Ships in 10 - 15 working days

Tourism is arguably one of the largest self-initiated commercial interventions to create well-being and happiness on the entire planet. Yet there is a lack of specific attention to the ways in which we can better understand and evaluate the relationship between well-being and travel. The recent surge of scholarly work in positive psychology concerned with human well-being and flourishing represents a contemporary force with the potential to embellish and augment much current tourism study. This book maps out the field and then draws links between tourists, tourism and positive psychology. It discusses topics such as the issue of excess materialism and its fragile relationship with well-being, the value of positive psychology to lifestyle businesses, and the insights of the research field to spa and wellness tourism. This volume will interest those who study and practise tourism as well as scholars and graduate students in a range of disciplines such as psychology, sociology, business and leisure.

Slow Travel and Tourism (Paperback): Janet Dickinson, Les Lumsdon Slow Travel and Tourism (Paperback)
Janet Dickinson, Les Lumsdon
R1,242 Discovery Miles 12 420 Ships in 10 - 15 working days

It is widely recognized that travel and tourism can have a high environmental impact and make a major contribution to climate change. It is therefore vital that ways to reduce these impacts are developed and implemented. 'Slow travel' provides such a concept, drawing on ideas from the 'slow food' movement with a concern for locality, ecology and quality of life. The aim of this book is to define slow travel and to discuss how some underlining values are likely to pervade new forms of sustainable development. It also aims to provide insights into the travel experience; these are explored in several chapters which bring new knowledge about sustainable transport tourism from across the world. In order to do this the book explores the concept of slow travel and sets out its core ingredients, comparing it with related frameworks such as low-carbon tourism and sustainable tourism development. The authors explain slow travel as holiday travel where air and car transport is rejected in favour of more environmentally benign forms of overland transport, which generally take much longer and become incorporated as part of the holiday experience. The book critically examines the key trends in tourism transport and recent climate change debates, setting out the main issues facing tourism planners. It reviews the potential for new consumption patterns, as well as current business models that facilitate hyper-mobility. This provides a cutting edge critique of the 'upstream' drivers to unsustainable tourism. Finally, the authors illustrate their approach through a series of case studies from around the world, featuring travel by train, bus, cycling and walking. Examples are drawn from Europe, Asia, Australia and the Americas. Cases include the Eurostar train (as an alternative to air travel), walking in the Appalachian Trail (US), the Euro-Velo network of long-distance cycling routes, canoe tours on the Gudena River in Denmark, sea kayaking in British Columbia (Canada) and the Oz Bus Europe to Australia.

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