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Books > Business & Economics > Industry & industrial studies > Service industries > Tourism industry
Understanding Tourism examines tourism in 1000 questions and answers. It is intended for students and teachers of tourism worldwide, those who earn their living through tourism or who simply like being tourists, expecially if they enjoy quizzes. Students need to know what progress they are making, to test and consolidate their knowledge. Teachers need to know their students' progress, any learning problems, what parts of the syllabus are going down well or proving difficult. Both need feedback. Arranged in ten parts, which broadly correspond to most syllabus elements studied in schools, colleges and universities, the wide-ranging repertoire also includes such topics as who was who in tourism in the UK and worldwide; what Prime Ministers thought about tourism; who are UK and world leaders in tourism; UK, US, Australian and Caribbean tourism in figures; US versus UK language; the language of North of the (English) border; creative marketing campaigns and messages. Professor Medlik is an author, consultant and educator with more than 30 years of involvement in tourism. He held several senior academic appointments in Britain and other countries, advised a number of companies, as well as tourism, educational and other organizations, and was the first chairman of the Tourism Society. His published work includes 20 books and other publications and more than 100 contributions to the professional and technical press.
This book brings the field of tourism into dialogue with what is captured under the varied notions of the Anthropocene. It explores issues and challenges which the Anthropocene may pose for tourism, and it offers significant insights into how it might reframe conceptual and empirical undertakings in tourism research. Furthermore, through the lens of the Anthropocene this book also spurs thinking of the role of tourism in relation to sustainable development, planetary boundaries, ethics (and what is framed as geo-ethics) and refocused tourism theory to make sense of tourism's earthly entanglements and thinking tourism beyond Nature-Society. The multidisciplinary nature of the material will appeal to a broad academic audience, such as those working in tourism, geography, anthropology and sociology.
Caribbean small island developing states (SIDS) have witnessed great upheaval and change over the last decade and a half - from the global economic recession of 2008, the 2010 and 2021 earthquakes in Haiti, to hurricanes that devastated islands like Jamaica, Barbuda, Dominica and The Bahamas, volcanic eruptions, and health crises. These events are reminders of how vulnerable Caribbean SIDS are to external and internal shocks; today Caribbean SIDS are grappling with how to restart their economies and embrace a "new normal" in the wake of disasters and the sharp losses in tourism. Pandemics, Disasters, Sustainability, Tourism examines the resilience of Caribbean SIDS and their tourism industries from the perspectives of culture, economy, environment, politics, psychology, social justice, and socio-historical context. Pandemics, Disasters, Sustainability, Tourism's broad-based topics engage scholars, students, and the public in discourse regarding Caribbean SIDS' resilient Island economies that, facing calamity, implement new initiatives to forge environmentally sound policies for sustainable tourism and hospitality development.
Over the past 20 years, the perception of tourism as an effective contributor to socio-economic development in the developing world has propagated, with many viewing tourism as a provider for poverty alleviation and towards other UN Millennium Development Goals. Over the same period, readers have become familiar with the paradoxes, complexities and inequalities of tourism in relation to development, wealth creation, growth, redistribution, governance and 'hosts-guests' relationships. This volume further extends this critical debate with a much-needed cohesive publication on Sub-Sahara Africa (SSA). In an era of fluctuating tourist arrivals at global level, the growth of tourism in SSA requires deeper consideration in terms of its inconsistent and questionable implications at local level. Taking as a central theme the debate on whether tourism should be used in development efforts, this book examines the way in which tourism has controversially become the way forward to development in several SSA locations and assesses bottlenecks to sustainable development as well as dilemmas and challenges faced by those SSA destinations seeking to achieve development through tourism. It offers an explicit set of chapters adopting a multi-disciplinary approach, drawing upon tourism studies, human geography, sociology, anthropology, political economy, development and environmental studies, and integrates case studies authored by local African practitioners and academics to produce a book that gave voice to local experts on local realities. Combining an overview of key theories, concepts, contemporary issues and debates as well as practical insights from a wide range of regions in SSA, this book will be a valuable resource for those investigating the role of tourism in development.
Many countries have a rich tradition of domestic travel and holidaying which not only predates but exceeds mass international travel. This is particularly the case in Asia where recent economic prosperity and trends in globalization have not merely spurred, but continue to shape traditions in domestic tourism. This book is the first to address specifically the continuities and changes in domestic tourism in Asia. It explores the ethos of domestic travel and holiday-making in order to understand the distinctive common strands that underlie conventional and contemporary tourism practices, against the local and global backdrop. A considerable range of countries is covered in the case studies, including those with patrimonial histories, namely China and India, the economically developed nation-state of Japan and the microstates of Taiwan, Singapore, Macao and Hong Kong, besides the coastal countries of Malaysia, Philippines, Laos and Vietnam, as well as the land-locked countries of Kyrgyzstan and Mongolia. The book presents some of the many interfaces of Asian cultural and natural heritages with tourism, while giving due considerations to today's political and economic realities.
This multidisciplinary edited volume explores how the spread of the 'War on Terror' has entwined matters of state sovereignty and states of war into mutually affecting relations. Pre-emptive attacks on terrorist groups in 'rogue' states, 'outsourcing' of state militancy and the mutable state of armed conflict required to wage a 'hybrid war' have increasingly been issues for the War on Terror. Moreover, such measures have seen the spread of this war to countries such as Israel, Russia, Ethiopia, and Uganda, all of whom have justified their own attacks in other nation-states as a war of 'self-defence' against terrorism. States of War since 9/11 offers a timely, innovative analysis of how the War on Terror has taken on different modes of militancy and militarisation in spreading to different nation-states and regions. Featuring a multidisciplinary line-up of eminent contributors, the book ranges in reference from the early stages of the war up to France's 2013 intervention in Mali. Part One examines the various modes of war and militarisation that have been employed in particular nation-states, including Afghanistan, Russia and Chechnya, and Israel and Palestine. Part Two examines how the war's innovations have more generally involved 'just war theory', biopolitics and sovereignty, networked battlespace, new military urbanism, citizenship, homeland security and surveillance. Overall, this book offers a fresh insight into how states have attempted to secure their own bounds by extending the boundaries of war itself. This book will be of much interest to students of critical terrorism studies, foreign policy and IR in general.
Travel journalism about natural attractions is environmental communication at the cusp of consumerism and concern. Countries and regions that market forests, rivers and wildlife to international tourists drive place-of-origin brand recognition that benefits exporters in other sectors. Place-branding in such destinations is not just PR for environmentally sustainable development and consumption, but also a political enterprise. Environmental Communication and Travel Journalism considers tourism public relations as elite reputation management, and applies models of political conflict and source-media relations to the analysis of the 'soft' genre of travel journalism. The book seeks to understand how, in whose interests and against what odds discourses of cosmopolitanism and place-branding influence the way travel journalists represent vulnerable and contested environments. Informed by interviews with journalists and their sources, Environmental Communication and Travel Journalism identifies and theorises networks, cultures, discursive strategies and multiple loyalties that can assist or interrupt flows of environmental concern in the cosmopolitan public sphere. The book should be of interest to scholars of environmental communication, environmental politics, journalism, tourism, marketing and public relations.
At the interface between culture and tourism lies a series of deep and challenging issues relating to how we deal with issues of political engagement, social justice, economic change, belonging, identity and meaning. This book introduces researchers, students and practitioners to a range of interesting and complex debates regarding the political and social implications of cultural tourism in a changing world. Concise and thematic theoretical sections provide the framework for a range of case studies, which contextualise and exemplify the issues raised. Emphasis is placed on politics and policy, community participation and empowerment, authenticity and commodification, and interpretation and representation. The book focuses on both traditional and popular culture, and explores some of the tensions between cultural preservation and social transformation. The book is divided into thematic sections - Politics and Policy; Community Participation and Empowerment; Authenticity and Commodification; and Interpretation and Representation - and will be of interest to all who wish to understand how cultural tourism continues to evolve as a focal point for understanding a changing world.
This book collects new contributions from an international group of leading scholars - including many who have worked closely with Agamben - to consider the impact of Agamben's thought on research in the humanities and social sciences. Giorgio Agamben: Legal, Political and Philosophical Perspectives addresses the potential of Agamben's thought by re-focusing attention away from his critiques of Western politics and towards his scheme for a political future. Part I of the book draws upon a wide range of issues such as legal oaths, legal reasoning and Christian conceptions of love in order to examine the potential for Agamben's work to impact upon future legal scholarship. Part II focuses on political perspectives that include references to Marx, Rousseau and Agamben's conception of the 'messianic'. Theology, biology, and the thought of Gilles Deleuze, Walter Benjamin and Antonin Artaud are all drawn upon in Part III to explore philosophical perspectives in Agamben's thought. This book demonstrates the importance and originality of Giorgio Agamben, who has articulated a vision of politics that must be recognised as an influential contribution to modern philosophical and political thinking. It is a book that will be of considerable interest to many working across the humanities and social sciences.
Based on anthropological fieldwork in the 1990s, this book provides an ethnographic perspective in its examination of the politics and policies of cultural tourism as they were played out under the Indonesian New Order regime. The successful New Order tourism policy ensured that tourism development both contributed to, and benefited from, increasing economic prosperity and a long stretch of political stability. However, that success has come at a price; the policy to encourage mainly 'high-quality' tourism revolved around carefully constructed and controlled tourist experiences that have led to local inequalities. The failure of this policy is analysed in a detailed case study of the city of Yogyakarta.
In May 1993 the British Mountaineering Council met to discuss the future of high altitude tourism. Of concern to attendees were reports of queues on Everest and reference was made to mountaineer Peter Boardman calling Everest an 'amphitheater of the ego'. Issues raised included environmental and social responsibility and regulations to minimize impacts. In the years that have followed there has been a surge of interest in climbing Everest, with one day in 2012 seeing 234 climbers reach the summit. Participation in mountaineering tourism has surely escalated beyond the imagination of those who attended the meeting 20 years ago. This book provides a critical and comprehensive analysis of all pertinent aspects and issues related to the development and the management of the growth area of mountaineering tourism. By doing so it explores the meaning of adventure and special reference to mountain-based adventure, the delivering of adventure experience and adventure learning and education. It further introduces examples of settings (alpine environments) where a general management framework could be applied as a baseline approach in mountaineering tourism development. Along with this general management framework, the book draws evidence from case studies derived from various mountaineering tourism development contexts worldwide, to highlight the diversity and uniqueness of management approaches, policies and practices. Written by leading academics from a range of disciplinary backgrounds, this insightful book will provide students, researchers and academics with a better understanding of the unique aspects of tourism management and development of this growing form of adventure tourism across the world.
The multiplicity of tourism encounters provide some of the best available occasions to observe the social world and its making(s). Focusing on ontological politics of tourism development, this book examines how different versions of tourism are enacted, how encounters between different versions of tourism orderings may result in controversies, but also on how these enactments and encounters are entangled in multiple ways to broader areas of development, conservation, policy and destination management. Throughout the book, encounters and controversies are investigated from a poststructuralist and relational approach as complex and emerging, seeing the roles and characteristics of related actors as co-constituted. Inspired by post-actor-network theory and related research, the studies include the social as well as the material, but also multiplicity and ontological politics when examining controversial matters or events.
As researchers in emerging economies, scientists are often the first foreign visitors to stay in remote rural areas and, on occasion, form joint venture ecotourism and community tourism projects or poverty alleviation schemes between local agencies or NGOs, the local community, and their home institution or agency. They therefore can contribute to avenues for the conservation of natural resources and the development of rural communities as well as influencing the future tourism development through its perceived legitimacy and the destination image it promotes. This book for the first time critically reviews tourism debates surrounding this emerging market of scientific and research oriented tourism. It is divided into three inter-related sections. Section 1 sets the stage of the discourse of scientific research in tourism; Section 2 evaluates the key players of scientific tourism looking particularly at the roles of NGOs, government agencies and university academic staff and Section 3 contains case studies documenting the niche of researchers as travelers in a range of geographical locations including Tanzania, Australia, Chile, Peru and Mexico. The title's multidisciplinary approach provides an informed, interesting and stimulating addition to the existing limited literature and raises many issues and associated questions including the role of science tourism in tourism development and expansion, the impacts of scientific and research-based tourism, travel behaviors and motivations of researchers to name but a few. This significant volume will provide the reader with a better understanding of scientists as travelers, their relationship to the tourism industry, and the role they play in community development around tourism sites. It will be valuable reading for students and academics across the fields of Tourism, Geography and Development Studies as well as other social science disciplines.
Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs and ultimately care for each other. Yet surprisingly there are few or any books which focus on the detailed specifics of the social exchange and interaction between the service provider and customer. Tourist Customer Service Satisfaction fully explores this relationship by defining the specific kind of verbal and non-verbal messages needed for successful exchanges, outlining how the service provider ought to behave & cope in a situation as well as detailing positive approaches that enhance a service provider's role performance. The book uses encounter theory to examine the customer - provider relationship as well as drawing on current research and theories from hospitality, tourism, management, psychology bodies of literature. In doing so the book offers important insight into how employee - centric competitive advantage in this sector can be achieved in various markets. This book is unique in its approach by focusing on the specifics of the social exchange and interaction between the service provider and customer. It therefore offers a novel synthesis of knowledge on service satisfaction in the tourism sector which will serve as valuable pedagogical and research reference for students and academics interested in hospitality and tourism.
Just a generation ago the notion that holidays should be invested with ethical and political significance would have sounded odd. Today it is part of the lifestyle political landscape. Volunteer tourism is indicative of the growth of lifestyle strategies intended to exhibit care and responsibility towards others less fortunate, strategies aligned closely with developing one's ethical identity and sense of global responsibility. It sits alongside telethons, pay-per-click, Fair Trade and ethical consumption generally as a way to "make a difference". Volunteer tourism involves a personal mission to address the political question of development. It draws upon the private virtues of care and responsibility and disavows political narratives beyond this. Critics argue that this leaves the volunteers as unwitting carriers of damaging neoliberal or postcolonial assumptions, whilst advocates see it as offering creative and practical ways to build a new ethical politics. By contrast, this volume analyses volunteer tourism as indicative of a retreat from public politics into the realm of private experience, and as an expression of diminished political and moral agency. This thought provoking book draws on development, political and sociological theory and is essential reading for students, researchers and academics interested in the phenomenon of volunteer tourism and the politics of lifestyle that it represents.
This book provides original, innovative, and international tourism research that is embedded in interdisciplinary and transdisciplinary theoretical and methodological thought in the study of dark tourism. It is almost 25 years since the idea of dark tourism was introduced and presented into the field of tourism studies. The impact of this idea was greater, which attracted a great deal of attention from different researchers and practitioners with a good range of disciplines and farther tourism studies. This edited volume aims to capture a glimpse of the types of cutting-edge thinking and academic research in the domain of dark tourism studies as well as encourage and advance theoretical, conceptual, and empirical research on dark tourism. The book also addresses several future research directions focusing on the experience and emotions of visitors at 'dark tourism' sites. This book will be valuable reading for students, researchers and academics interested in dark tourism. Other interested stakeholders including those in the tourism industry, government bodies and community groups will also find this volume relevant. The chapters in this book were originally published as a special issue of the Journal of Heritage Tourism.
Since the post World War Two boom in private automobile ownership, Drive Tourism has transformed the tourism landscape by facilitating dispersal and the growth of attractions and tourism related infrastructure beyond the zones that had previously emerged around seaports and railway terminals. The automobile has made regional dispersal possible and created opportunities for many small rural communities to supplement rural economies with a tourism economy. Drive Tourism is a popular form of tourism activity that has significantly contributed to the development of Tourism in many nations, but has received relatively little attention in the literature. This book is the first attempt to provide a global comprehensive review and scholarly investigation into this popular and growing form of tourism. It draws on a vast range of geographical locations to critically explore the impacts of drive tourism in developed and underdeveloped regions. It evaluates tourism authorities' response to the Drive Tourism Experience, and offers operational insights into the management of the drive experience as well as providing original empirical research and insights into the field that will contribute to future investigation. In doing so it explores the many forms of drive tourism from caravanning to fly drive touring.
Tourism to and within India has undergone some important changes in recent years seen by the rising numbers of international tourists and increase in domestic tourism. This has led to the redevelopment and rebranding of many of its destinations as the Indian government has begun to recognise the potential importance of tourism to the Indian economy and has begun to invest in tourism infrastructure. It is also recognised that as its economy continues to grow at a rapid rate, India will also become one of the most important countries in terms of future outbound tourism. Tourism and India is the first book to specifically focus on and fully analyze the issues facing contemporary India both as a destination and a potential source of tourists. The book analyses previous research and applies critical theory to key aspects of tourism in this region and supports this with a wide range of examples to illustrate the key conceptual points. As such the book examines aspects of tourism in India including tourism governance, cultural tourism, heritage tourism, nature-based tourism from the supply side and international tourism, domestic tourism, outbound tourism and the Indian Diaspora from the demand side. This timely book includes original research to offer insights into India's future development in terms of tourism. It will be of interest to students, researchers and academics in the areas of Tourism, Geography and related disciplines.
The inherent mobility of tourists and consequent relative ephemerality of contact between the visitor and the visited tourism phenomenon have specific characteristics that challenge the usual fieldwork practices of the social and physical sciences. Such conditions create specific concerns for the tourism researcher in terms of their positionality, relationality, accessibility, ethics, reflexivity, and methodological appropriateness. Fieldwork in Tourism is the first book to focus on this extremely significant component of contemporary tourist research and provides hands on approaches to conducting tourism fieldwork in a range of settings, exploring the methodological considerations and offering strategies to mitigate these. The book also discusses how fieldwork affects researchers personally and what happens to field relationships. Divided into five sections, each with an introduction and a guide to further reading, the chapters cover the context of fieldwork, research relationships, politics and power, the position of the researcher in the field, research methods and processes, including virtual fieldwork, and the relationships between being a tourist and doing fieldwork. The concluding chapter suggests that the link between tourism and fieldwork perhaps offers greater insights into understanding creative fieldwork than may be imagined. This book incorporates a rich and diverse set of fieldwork experiences, insights and reflections on conducting fieldwork in different settings, the problems that emerge, the solutions that were developed, and the realities of being 'in the field'. Fieldwork in Tourism is an essential guide for Tourism higher level students, academics and researchers embarking on research in this field.
Touring Poverty addresses a highly controversial practice: the transformation of impoverished neighbourhoods into valued attractions for international tourists. In the megacities of the Global South, selected and idealized aspects of poverty are being turned into a tourist commodity for consumption. The book takes the reader on a journey through Rocinha, a neighbourhood in Rio de Janeiro which is advertised as "the largest favela in Latin America." Bianca Freire-Medeiros presents interviews with tour operators, guides, tourists and dwellers to explore the vital questions raised by this kind of tourism. How and why do diverse social actors and institutions orchestrate, perform and consume touristic poverty? In the context of globalization and neoliberalism, what are the politics of selling and buying the social experience of cities, cultures and peoples? With a full and sensitive exploration of the ethical debates surrounding the sale of emotions elicited by the first-hand contemplation of poverty, Touring Poverty is an innovative book that provokes the reader to think about the role played by tourism and our role as tourists within a context of growing poverty. It will be of interest to students of sociology, anthropology, ethnography and methodology, urban studies, tourism studies, mobility studies, development studies, politics and international relations."
Tourism is an astonishingly complex phenomenon that is becoming an ever-greater part of life in today's global world. This clear and engaging text introduces students to this vast and diverse subject through the lens of geography, the only field with the breadth to consider all of the aspects, activities, and perspectives that constitute tourism.
Rural Europe is a highly developed tourism region, representing advanced tourism experience and supposed modern approaches to this industry. That said, it remains highly sensitive and fragile in terms of environmental, social, economic and cultural impacts. This volume focuses on rural Europe as a fascinating example of how tourism development impacts on the communities and the environment of rural regions and offers insights into how long term sustainability could be achieved in this specific region and correspondingly in other rural parts of the world. Sustainable Tourism in Rural Europe contains contributions from leading international scholars that review and analyse the concept and practice of sustainable tourism in this region through a multidisciplinary approach that embodies the view that sustainable tourism warrants a holistic approach in terms of its impacts and development potential. Divided into three sections: Key Themes and Issues; The State and Development; The Local Community and Development, this book addresses contentious and vital issues through theory, detailed research and case studies, offering real world approaches to sustainable development, showing problems including local politics which challenge abstract models. It introduces cutting edge research dealing with contemporary developments throughout Europe and consequential lessons/implications for other rural parts of the world. This volume will be of interest to students, researchers and academics in the areas of Tourism, Geography and Environmental Studies.
* The first book to connect place branding and travel writing, building on the increased emphasis on storytelling in tourism marketing. * Adopts a reflective approach, encouraging the reader to apply and experiment with different ideas and techniques. * Makes a significant contribution to mapping and defining the subject, drawing together a range of methodological approaches
This book explores ways in which screen-based storyworlds transfix, transform, and transport us imaginatively, physically, and virtually to the places they depict or film. Topics include fantasy quests in computer games, celebrity walking tours, dark tourism sites, Hobbiton as theme park, surf movies, and social gangs of Disneyland. How physical, virtual, and imagined locations create a sense of place through their immediate experience or visitation is undergoing a revolution in technology, travel modes, and tourism behaviour. This edited collection explores the rapidly evolving field of screen tourism and the affective impact of landscape, with provocative questions and investigations of social groups, fan culture, new technology, and the wider changing trends in screen tourism. We provide critical examples of affective landscapes across a wide range of mediums (from the big screen to the small screen) and locations. This book will appeal to students and scholars in film and tourism, as well as geography, design, media and communication studies, game studies, and digital humanities.
Tourism has become increasingly 'exotic', a process made possible by low-cost charter tourism and cheaper air tickets. Faraway and evermore 'exotic' holidays are becoming widespread and within reach as destinations make their entry into the mass tourism market. Strolls through the bazaars of Istanbul and cruises on the Nile are packaged into the sea, sand and sun culture of traditional forms of organized mass tourism. At the same time new technologies weave the fabric of tourism and everyday life even closer, circulating images, information, and objects between them. Taking off from this observation, Tourism, Performance and the Everyday invites readers to follow the flow's of tourist desires, objects, meanings, photographs, fears, dreams and memories weaving together the spaces of and between Western Europe, Turkey and Egypt. Tourism, Performance and the Everyday carefully analyzes the cultural and social impacts of mass-tourist experiences of 'exotic' places on the wider aspects of everyday life. It treats mass-tourism as a cultural phenomenon that feeds into the practices and networks of peoples' everyday lives rather than as an isolated, trivial or 'exotic' event. It traces how these impacts are mediated by various mobilities between home and away through innovate mobile and ethnographic research methods at tourist destinations and the home of tourists. The book contains analysis of diaries, photographs, blogs and photo web sharing sites, participant observation of performing tourists and 'home ethnographies' of the afterlife tourist photographs, souvenirs and memories. In doing this, the book traces out the multiple interconnections and mobilities between everyday spaces and leisure spaces as well as the multiple ways in which the Orient is consumed on holiday and at home. The book appeals to a wide audience among students, researchers and educators within the social and cultural sciences studying, researching and teaching theories and methods of tourism, Orientalism and cultural encounters as well as broader issues of leisure, consumption and everyday life. |
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