Grounded in the user-centered design movement, this book offers a
broad consideration of how our civilization has evolved its
technical infrastructure for human purpose to help us make sense of
the contemporary world of information infrastructure and online
existence. The author incorporates historical, cultural and
aesthetic approaches to situating information and its underlying
technologies across time in the collective, lived experiences of
humanity. In today's digital information world, user experience is
vital to the success of any product or service. Yet as the user
population expands to include us all, designing for people who vary
in skills, abilities, preferences and backgrounds is challenging.
This book provides an integrated understanding of users, and the
methods that have evolved to identify usability challenges, that
can facilitate cohesive and earlier solutions. The book treats
information creation and use as a core human behavior based on acts
of representation and recording that humans have always practiced.
It suggests that the traditional ways of studying information use,
with their origins in the distinct layers of social science
theories and models is limiting our understanding of what it means
to be an information user and hampers our efforts at being truly
user-centric in design. Instead, the book offers a way of
integrating the knowledge base to support a richer view of use and
users in design education and evaluation. Understanding Users is
aimed at those studying or practicing user-centered design and
anyone interested in learning how people might be better integrated
in the design of new technologies to augment human capabilities and
experiences.
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