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ITIL(R) 4 Direct, Plan and ImproveIf you've achieved your ITIL(R) 4
Foundation certificate, you're probably planning the next stage in
your ITIL journey and which qualification to work towards. DPI
provides essential knowledge and capabilities for service
management professionals, supporting those involved in directing or
planning based on strategy and continual improvement - a must-have
skillset practitioners should seek beyond Foundation level. DPI is
the only one of the ITIL 4 advanced level courses that leads to
both Managing Professional (MP) and Strategic Leader (SL) status.
The module is aimed at managers and aspiring managers at all
levels, providing them with the practical skills needed to improve
themselves and their organisation by way of effective strategic
direction and delivering continual improvement. An excellent
supplement to any training courseITIL(R) 4 Direct, Plan and Improve
(DPI) - Your companion to the ITIL 4 Managing Professional and
Strategic Leader DPI certification is a study guide designed to
help students pass the ITIL(R) 4 Direct, Plan and Improve module.
The majority of this book is based on the AXELOS ITIL(R) 4: Direct,
Plan and Improve publication and the associated DPI Strategist
syllabus. It provides students with the information they need to
pass the DPI exam, and help them become a successful practitioner.
Suitable for existing ITIL v3 experts, ITIL 4 Managing Professional
(MP) students, ITSM (IT service management) practitioners who are
adopting ITIL 4, approved training organisations, IT service
managers, IT managers and those in IT support roles, the book
covers: Key concepts: Scope, key principles and methods; The role
of governance, risk and compliance; Continual improvement;
Organisational change management; Measurement and reporting; Value
streams and practices; and Exam preparation. A useful tool
throughout your careerIn addition to being an essential study aid,
the author - a seasoned ITSM professional - also provides
additional guidance throughout the book which you can lean on once
your training and exam are over. The book includes her own
practical experience from which she gives advice and points to
think about along the way so that you can refer back to this book
for years to come - long after you've passed your exam. The
essential link between your ITIL qualification and the real world -
buy this book today!ITIL(R) is a registered trade mark of AXELOS
Limited. All rights reserved. This book is an official AXELOS
licensed product.
ITIL is the leading best-practice framework for ITSM (IT service
management) and is globally adopted in both the public and private
sectors. The latest evolution of the framework - ITIL 4 - has been
significantly updated and addresses new ITSM challenges, includes
new technologies and incorporates new ways of working. ITIL 4 has
evolved to a value system-focused approach that can be integrated
with other management practices and ways of working, such as Agile
and DevOps. Its end-to-end digital operation model has been
designed to help IT teams create, deliver and operate technical
products and services that fit their organisation's wider business
strategy. ITIL(R) 4 Essentials contains everything you need to know
to pass the ITIL 4 Foundation Certificate, plus more. It covers
practices and concepts that are not addressed as part of the
Foundation syllabus, making it ideal for newly qualified
practitioners. The book offers practical tips - based on the
author's extensive experience - for applying service management in
the real world, with symbols used throughout to highlight which
content is related to the ITIL 4 Foundation syllabus and which is
not. Ideal for self-study candidates and training participants,
ITIL 4 Essentials will prove a helpful companion to their studies
and a practical aid for their professional development. Project
managers, contractors or consultants with limited study time will
also find it essential to their part-time education. This second
edition has been updated to align with amendments to the ITIL(R) 4
Foundation syllabus, including: Replacing 'change control' with
'change enablement' throughout; The removal of 'IT' from the
definition of a change; and Updating definitions for customer,
sponsor and user. A perfect companion before, during and after your
ITIL exam - buy your copy today. ITIL(R) is a registered trademark
of AXELOS Limited. All rights reserved. This book is an official
AXELOS licensed product.
ITIL(R) 4 Drive Stakeholder Value (DSV)If you've achieved your ITIL
4 Foundation certificate, you're probably planning the next stage
in your ITIL journey and deciding which qualification to work
towards. ITIL 4 Drive Stakeholder Value provides essential
knowledge and capabilities for service management professionals,
focusing on the engagements between a service provider and its
customers, users, suppliers and partners, and how demand is
converted into value via IT-enabled services. DSV is one of the
ITIL 4 advanced level modules that leads to the MP (Managing
Professional) certification. The module is aimed at managers and
aspiring managers at all levels, providing them with the practical
skills to build effective relationships across the SVS. An
excellent supplement to any ITIL 4 Drive Stakeholder Value training
courseITIL(R) 4 Drive Stakeholder Value (DSV) - Your companion to
the ITIL 4 Managing Professional DSV certification is a study guide
designed to help students pass the ITIL 4 Specialist: Drive
Stakeholder Value exam. The majority of this book is based on the
official AXELOS ITIL(R) 4: Drive Stakeholder Value publication and
the associated ITIL 4 Specialist: Drive Stakeholder Value syllabus.
It provides students with the information they need to pass the
Drive Stakeholder Value exam, and help them become a successful
practitioner. This book is suitable for ITIL v3 Experts, ITIL 4 MP
students, ITSM (IT service management) practitioners who are
adopting ITIL 4, approved training organisations, IT service
managers, IT managers and those in IT support roles. The guide
focuses on: The customer journey; Fostering stakeholder
relationships; How to: shape demand and define service offerings,
and align expectations and agree service details; Onboarding and
offboarding; Continual value co-creation; Realising and validating
service value; and Exam preparation. A useful tool throughout your
careerIn addition to being an essential study aid, the author - a
seasoned ITSM professional - also provides additional guidance
throughout the book, which you can lean on once your training and
exam are over. The book includes her own practical experience, to
which she gives advice and points to think about along the way, so
that you can refer back to this book for years to come - long after
you've passed your exam. The essential link between your ITIL
qualification and the real world - buy this book today!
ITIL(R) 4 Create, Deliver and SupportIf you've achieved your
ITIL(R) 4 Foundation certificate, you're probably planning the next
stage in your ITIL journey and which qualification to work towards.
ITIL 4 Create, Deliver and Support (CDS) provides essential
knowledge and capabilities for service management professionals,
focusing on a value stream based approach to IT-enabled products
and services - a must-have skillset practitioners should seek
beyond Foundation level. The majority of this book is based on the
official AXELOS ITIL(R) 4: Create, Deliver and Support publication
and the associated Create, Deliver and Support Managing
Professional syllabus. It provides students with the information
they need to pass the Create, Deliver and Support exam, and help
them become a successful practitioner. Suitable for existing ITIL
v3 experts, ITIL 4 Managing Professional (MP) students, ITSM (IT
service management) practitioners who are adopting ITIL 4, approved
training organisations, IT service managers, IT managers and those
in IT support roles. The guide focuses on: Service value system key
concepts and challenges; Using a shift-left approach; Planning and
managing resources in the service value system; The use and value
of technology across the service value system; ITIL practices and
value streams for new services and user support; How to create,
deliver and support services; and Exam preparation. A useful tool
throughout your careerIn addition to being an essential study aid,
the author - a seasoned ITSM professional - also provides
additional guidance throughout the book which you can lean on once
your training and exam are over. The book includes her own
practical experience from which she gives advice and points to
think about along the way so that you can refer back to this book
for years to come - long after you've passed your exam. The
essential link between your ITIL qualification and the real world -
buy this book today!
ITIL(R) 4 High-velocity ITIf you've achieved your ITIL(R) 4
Foundation certificate, you're probably planning the next stage in
your ITIL journey and which qualification to work towards. ITIL 4
High-velocity IT (HVIT) provides essential knowledge and
capabilities for service management professionals, supporting those
involved in the delivery of digital products and services and
anyone working on digital transformation programs. High-velocity IT
is one of the ITIL 4 advanced level modules that leads to the MP
(Managing Professional) certification. The module is aimed at
professionals who are working in fast-paced environments, including
adapting service management to work with Lean, Agile and DevOps.
The majority of this book is based on the official AXELOS ITIL(R)
4: High-velocity IT publication and the associated High-velocity IT
Managing Professional syllabus. It provides students with the
information they need to pass the High-velocity IT exam, and help
them become a successful practitioner. Suitable for existing ITIL
v3 experts, ITIL 4 MP students, ITSM (IT service management)
practitioners who are adopting ITIL 4, approved training
organisations, IT service managers, IT managers and those in IT
support roles. The guide focuses on: Digital product lifecycle and
the ITIL operating model; High-velocity key behaviours; Principles,
models and concepts; Ensuring: valuable investments, fast
development, resilient operations and assured conformance; and Exam
preparation. A useful tool throughout your careerIn addition to
being an essential study aid, the author - a seasoned ITSM
professional - also provides additional guidance throughout the
book which you can lean on once your training and exam are over.
The book includes her own practical experience from which she gives
advice and points to think about along the way so that you can
refer back to this book for years to come - long after you've
passed your exam. The essential link between your ITIL
qualification and the real world - buy this book today!
ITIL 4 is the latest evolution of the leading best-practice
framework for ITSM (IT service management). It has been
significantly updated from ITIL v3 and addresses new ITSM
challenges, includes new technologies and incorporates new ways of
working. ITIL Foundation Essentials - ITIL 4 Edition* is the
ultimate revision guide for candidates preparing for the ITIL 4
Foundation exam. It is fully aligned with the Foundation course
syllabus and gives a clear and concise overview of the facts. You
can use it in place of writing revision notes, giving you more time
to focus on learning the information you need to pass the exam.
Whether you are taking an ITIL 4 Foundation training course or are
a self-study candidate, new to the framework or looking to upgrade
your ITIL 2011 certification, this guide is the essential
companion. It: -Provides definitions of the key terms and concepts
used in ITIL 4; -Presents detailed information in clear,
user-friendly and easy-to-follow ways through tables, bullet points
and diagrams; and -Explains the key figures and diagrams in the
ITIL syllabus. New for the ITIL 4 Edition: -Fully updated to
reflect the changes introduced in ITIL 4. -New sections on the
guiding principles of ITIL and the four dimensions of service
management. -Updated overview of the ITIL Foundation exam.
ITIL(R) 4 is the latest evolution of the leading best-practice
framework for ITSM (IT service management). It has been
significantly updated from ITIL v3 and addresses new ITSM
challenges, includes new technologies and incorporates new ways of
working. ITIL(R) Foundation Essentials ITIL 4 Edition is the
ultimate revision guide for candidates preparing for the ITIL 4
Foundation exam. It is fully aligned with the Foundation course
syllabus and gives a clear and concise overview of the facts.
Whether you are taking an ITIL 4 Foundation training course or are
a self-study candidate, new to the framework or looking to upgrade
your ITIL 2011 certification, this guide is the essential
companion. It: Provides definitions of the key terms and concepts
used in ITIL 4; Presents detailed information in clear,
user-friendly and easy-to-follow ways through tables, bullet points
and diagrams; and Explains the key figures and diagrams in the ITIL
syllabus. This second edition has been updated to align with
amendments to the ITIL(R) 4 Foundation syllabus, including:
Replacing 'change control' with 'change enablement' throughout; The
removal of 'IT' from the definition of a change; and Updating
definitions for customer, sponsor and user. Start preparing for
your ITIL Foundation exam - order your copy today. ITIL(R) is a
registered trade mark of AXELOS Limited. All rights reserved. This
book is an official AXELOS licensed product.
Now updated in line with the 2011 syllabus, this quick-reference
revision guide has been designed to help students prepare for their
foundation exam. It is also a key reference aid for managers,
practitioners, vendors and consultants in the workplace and while
travelling. This handbook provides an introduction to the ITIL
service lifecycle model and an overview of the ITIL qualification
structure. It contains a chapter on each of the components of the
lifecycle: service strategy, service design, service transition,
service operation and continual service improvement.
Now updated in line with the 2011 syllabus, this quick-reference
revision guide has been designed to help students prepare for their
foundation exam. It is also a key reference aid for managers,
practitioners, vendors and consultants in the workplace and while
travelling. This handbook provides an introduction to the ITIL
service lifecycle model and an overview of the ITIL qualification
structure. It contains a chapter on each of the components of the
lifecycle: service strategy, service design, service transition,
service operation and continual service improvement.
Taking you through the ITIL Foundation exam and beyond. ITIL is the
best practice methodology for IT Service Management, developed by
the UK government and globally adopted in both the public and
private sectors. ITIL Lifecycle Essentials covers all of the vital
material required for the entry-level ITIL Foundation Certificate,
which gives candidates a comprehensive overview of the key
elements, concepts and terminology used in the ITIL service
lifecycle. The essential link between your ITIL qualification and
the real-world. More than just a guide to help you pass an exam,
this book also provides practical guidance for when newly qualified
practitioners enter the real-world. By addressing processes and
concepts not covered in the syllabus, this book guides
practitioners as they go beyond Foundation level. It features
practical tips on using service management, and for each process
the author adds to the theory with lessons from her own real-world
experience. ITIL Lifecycle Essentials is ideal for self-study
candidates, training delegates and V2 Foundation Certificate
holders who have not yet taken the upgraded exam. Project managers
looking to broaden their qualifications will find it a helpful
companion to their studies and a practical aid for their
professional development. Contractors or consultants with limited
study time will also find this book essential to their part-time
education. A perfect companion before, during and after your ITIL
education. Claire Agutter has held a number of operational,
consulting and implementation roles, giving her real-world,
practical experience of ITIL. Since 2007 she has been an ITIL
principal lecturer and has been involved in exam panels for ITIL V2
and V3. She has also provided online ITIL training to hundreds of
successful Foundation delegates.
Prepare for the ITIL Foundation exam ITIL is best practice for IT
Service Management, developed by the UK government and globally
adopted in both the public and private sectors. ITIL is not
prescriptive, but rather it is a framework that organizations can
adopt and adapt. The Foundation Certificate is the entry-level ITIL
qualification that offers candidates a general awareness of the key
elements, concepts, and terminology used in the ITIL service life
cycle. The aforementioned elements, concepts, and terminology of
ITIL have been condensed into this pocket guide to provide
candidates with the essential facts they need in order to pass the
ITIL Foundation exam. All you need to know to achieve ITIL
Foundation Certification An official ITIL(R) Licensed product,
ITIL(R) Foundation Essentials is a distillation of critical
information-no waffle or padding; just exactly what you need to
understand how to pass the ITIL Foundation exam. Written for
self-study candidates, ITIL community training delegates, itSMF/BCS
members, and V2 Foundation Certificate holders who have yet to take
an upgraded exam, this pocket guide is fully aligned with the ITIL
2011 core volumes. Project managers who are looking to expand their
qualifications and IT contractors or consultants who don't want to
take time out from their day jobs to attend a course will also find
this pocket guide an essential companion to their studies and
education. The complete ITIL Foundation syllabus The essential
companion for those studying the ITIL Foundation syllabus, the
pocket guide covers key areas including: *A basic introduction to
ITIL and a description of service classifications (core, enabling,
enhancing) and an outline of internal and external services. *A
point-by-point summary of the purpose, objectives, scope, and value
of the five stages of the service life cycle that form the ITIL
core-from strategy and design through to transition, operation, and
continual service improvement (CSI). *Separate sections in the
guide are dedicated to describing ITIL key concepts and terminology
(including "stakeholders" and "processes, functions, and roles")
and throughout the pocket guide the wide range of 3, 4, and 5
letter ITIL acronyms (including PBA, FMITS, BRM, SLM, OLA, SLR,
VBF, ITSCM, SACM, RADM) are expanded and explained. *A brief
summary of the ITIL qualification scheme and the Foundation exam.
The ideal revision guide for the ITIL Foundation examination
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