This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful.Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem examines: the nature of the problem from historical and demographic perspectives ways of dealing with the problem in academic and public libraries competency-based training techniques that will empower your frontline staff the impact of new technologies such as cellular phones and the Internet and ways of dealing with the new breeds of difficult patrons that come with them solutions from our colleagues what we can learn from the perspectives of others--psychotherapists, businesspeople, and corporate managers--you even get a Zen Buddhist viewpoint! effective ways to utilize community resources such as campus and local police and much, much more! Nowhere in the library literature have so many practitioners and educators combined their efforts to examine and provide solutions to this ageless problem. Library administrators, staff, and educators will find Helping the Difficult Library Patron a matchless resource!

This insightful book shows you how to deal with an issue as old as the library profession: interacting with problem patrons. It looks at this fact of life that affects almost every facet of library work and provides practical solutions--some developed within the field and some borrowed from other professions--that will improve reference services for those you serve and make the work of your library staff less stressful, more productive, and increasingly meaningful.Helping the Difficult Library Patron: New Approaches to Examining and Resolving a Long-Standing and Ongoing Problem examines: the nature of the problem from historical and demographic perspectives ways of dealing with the problem in academic and public libraries competency-based training techniques that will empower your frontline staff the impact of new technologies such as cellular phones and the Internet and ways of dealing with the new breeds of difficult patrons that come with them solutions from our colleagues what we can learn from the perspectives of others--psychotherapists, businesspeople, and corporate managers--you even get a Zen Buddhist viewpoint! effective ways to utilize community resources such as campus and local police and much, much more! Nowhere in the library literature have so many practitioners and educators combined their efforts to examine and provide solutions to this ageless problem. Library administrators, staff, and educators will find Helping the Difficult Library Patron a matchless resource!

This open access book brings together a range of contributions that seek to explore the ethical issues arising from the overlap between counter-terrorism, ethics, and technologies. Terrorism and our responses pose some of the most significant ethical challenges to states and people. At the same time, we are becoming increasingly aware of the ethical implications of new and emerging technologies. Whether it is the use of remote weapons like drones as part of counter-terrorism strategies, the application of surveillance technologies to monitor and respond to terrorist activities, or counterintelligence agencies use of machine learning to detect suspicious behavior and hacking computers to gain access to encrypted data, technologies play a significant role in modern counter-terrorism. However, each of these technologies carries with them a range of ethical issues and challenges. How we use these technologies and the policies that govern them have broader impact beyond just the identification and response to terrorist activities. As we are seeing with China, the need to respond to domestic terrorism is one of the justifications for their rollout of the "social credit system." Counter-terrorism technologies can easily succumb to mission creep, where a technology's exceptional application becomes normalized and rolled out to society more generally. This collection is not just timely but an important contribution to understand the ethics of counter-terrorism and technology and has far wider implications for societies and nations around the world.

This book highlights the existence of a diversity of methods in science, in general, in groups of sciences (natural, social or the artificial), and in individual sciences. This methodological variety is open to a number of consequences, such as the differences in the research according to levels of reality (micro, meso and macro), which leads to multi-scale modelling and to questioning "fundamental" parts in the sciences, understood as the necessary support for the whole discipline. In addition, this volume acknowledges the need to assess the efficacy of procedures and methods of scientific activity in engendering high quality results in research made; the relevance of contextual factors for methodology of science; the existence of a plurality of stratagems when doing research in empirical sciences (natural, social and of the artificial); and the need for an ethical component while developing scientific methods, because values should have a role in scientific research. The book is of interest to a broad audience of philosophers, academics in various fields, graduate students and research centers interested in methodology of science.

This highly controversial and topical book provides the first full, balanced account of how Iraq cheated the UN inspectors on disarmament, and how the US manipulated and infiltrated the UN inspection teams and other staff to gather intelligence on Iraq to overthrow Saddam Hussein. Aimed at the general reader, it follows and assesses the role of Saddam Hussein, who became president of Iraq in 1979 and shows no sign of relinquishing office.
Dilip Hiro, an experienced journalist who has written extensively on the region, provides a historical and accessible perspective to the relationship between Iraq and Iran, and examines the consequences of internationally significant events such as the death of Ayatollah Khomeini in Iran about a year after the end of the 1980-88 Iran-Iraq War, and the 1990 invasion of Kuwait by Saddam Hussein in Iraq. Providing a full account and analysis of events in Iraq since the 1991 Gulf War, he contrasts the continuing totalitarianism under Hussein with the evolution of the political-religious system in Iran and the development of its internal politics.

eBook available with sample pages: 0203303199

Dschungelcamps und Big-Brother-Container sind nicht der einzige Weg, in die Medien zu kommen. Seriöser und nachhaltiger ist die Pressearbeit. Wie die in der Praxis aussieht, zeigen Gabriele Hooffacker und Peter Lokk in Pressearbeit praktisch. Dieser Ratgeber für Profis und Laien bezieht vom ersten bis zum letzten Kapitel Social Media, Online-PR und Web 2.0 mit ein​.

This book engages in a critical discussion on how to respect and promote patients' autonomy in difficult cases such as palliative care and end-of-life decisions. These cases pose specific epistemic, normative, and practical problems, and the book elucidates the connection between the practical implications of the theoretical debate on respecting autonomy, on the one hand, and specific questions and challenges that arise in medical practice, on the other hand. Given that the idea of personal autonomy includes the notion of authenticity as one of its core components, the book explicitly includes discussions on underlying theories of the self. In doing so, it brings together original contributions and novel insights for "applied" scenarios based on interdisciplinary collaboration between German and Serbian scholars from philosophy, sociology, and law. It is of benefit to anyone cherishing autonomy in medical ethics and medical practice.

This book develops Gregory Bateson's ideas regarding "communication about relationship" in animals and human beings, and even nations. It bases itself on Bateson's theory of relational communication, as he described it in the zoosemiotics of octopus, mammals, birds, and human beings. This theory includes, for example, the roles of metaphor, play, analog and digital communication, metacommunication, and Laws of Form. It is organized around a letter from Gregory Bateson to his fellow cybernetic thinker Warren McCulloch at the time of the Cuban Missile Crisis. In this letter Bateson argued that what we would today call zoosemiotics, including Bateson's own (previously unpublished) octopus research, should be made a basis for understanding the relationship between the two blocs of the Cold War. Accordingly the book shows how Bateson understood interactive processes in the biosemiotics of conflict and peacemaking, which are analyzed using examples from recent animal studies, from primate studies, and from cultural anthropology. The Missile Crisis itself is described in terms of Bateson's critique of game theory which he felt should be modified by an understanding of the zoosemiotics of relational communication. The book also includes a previously unpublished piece by Gregory Bateson on wolf behavior and metaphor/ abduction.

Contrary to optimistic visions of a free internet for all, the problem of the 'digital divide' - the disparity between those with access to internet technology and those without - has persisted for close to twenty-five years. In this textbook, Jan van Dijk considers the state of digital inequality and what we can do to tackle it. Through an accessible framework based on empirical research, he explores the motivations and challenges of seeking access and the development of requisite digital skills. He addresses key questions such as: Does digital inequality reduce or reinforce existing, traditional inequalities? Does it create new, previously unknown social inequalities? While digital inequality affects all aspects of society and the problem is here to stay, Van Dijk outlines policies we can put in place to mitigate it. The Digital Divide is required reading for students and scholars of media, communication, sociology, and related disciplines, as well as for policymakers.

This book describes the available options, and the rationale for selecting among them, for observing, measureing or assessing process of communication. This approach contrasts radically to the one taken in many preceding volumes which explain the applicability of general types of quantitative research, for example, content analysis, laboratory experiments, and statistical analysis, to the study of communication. This approach focuses on the methodological problems and solutions unique to the study of communication. It provides the readers with an outline of the problems and/or alternatives that face the researcher.

This bestselling book guides PhD students through their graduate years and beyond. Filled with practical advice on getting started, communicating with your supervisor, staying the course, and planning for the future, this book is an indispensable guide for graduate students who need that extra bit of help getting started and making it through. Who should read this book? Any student currently in, or curious about, a PhD programme, be it in the physical and life sciences, engineering, computer science, math, medicine, or the humanities - this book tackles the obstacles and hurdles that almost all PhD students face during their doctoral training. Whether you're at the very beginning of your research, close to the end, or just feeling frustrated and stuck at any point in between...it's never too early - or too late - to focus on your success! This third edition contains a variety of new material, including additional chapters and advice on how to make the most of remote learning, collaboration, and communication tools, as well as updated material on your next career step once you have your coveted doctoral degree in hand. Some of the material in the third edition appeared as part of a monthly column on the ScienceCareers website.

This reference work offers extensive and up-to-date information concerning art in Germany, Austria and Switzerland. The user can find in the 23rd edition some 33,000 museums and public galleries, art associations, art and antiques dealers, numismatics, galleries, auctioneers, restorers, art publishers, art magazines, antiquarian bookshops and art bookshops, as well as artists. In the newly introduced chapter Exhibitions we present the temporary exhibitions presented by the museums and exhibition halls in 2013.

The underlying idea and motive for the book is that the notion of complexity may humanize the social sciences, may conceive the complex human being as more human, and turn reality as assumed in our doing social science into a more complex, that is a richer reality for all.
The main focus of this book is on new thinking in complexity, with complexity to be taken as derived from the Latin word complexus: that which is interwoven.
The trans-disciplinary approach advocated here will be trans-disciplinary in two ways: firstly, by going beyond the separate disciplines within the fields of both natural sciences and social sciences, and, secondly, by going beyond the separate cultures of the natural sciences and of the social sciences and humanities.

This volume showcases selected conference papers addressing the sustainable future of ASEAN from the perspectives of business and social science disciplines. In addressing the 17 Sustainable Developments Goals (SDGs) envisioned by the United Nations in the domains of environment, health and well-being, posing potential means of reducing inequalities globally, the authors target specific issues and challenges confronting the fast-growing region of ASEAN and present suggestions for co-operation and commitment from governments, non-governmental organisations (NGOs) and society at large, in line with the ASEAN Vision 2020. Papers are selected from the 3rd International Conference on the Future of ASEAN (ICoFA) 2019, organised by Universiti Teknologi MARA in Malaysia, whose conference theme "Charting the Sustainable Future of ASEAN" enables intellectual discourse on sustainability issues from business and the social sciences, as well as science and technology. The selection of papers is published in two volumes, comprising scholarly and practical insights into sustainability in ASEAN. This first volume of papers from business and social science scholars will be of interest to researchers and policymakers interested in sustainability developments in the ASEAN region.

First published in 1998. Routledge is an imprint of Taylor & Francis, an informa company.

This book identifies and describes five megatrends that will define the landscape of the Travel, Tourism & Hospitality industry, with a particular focus on the European context. Humans began travelling on the same day that Homo Sapiens first realized he could walk upright. No boundaries, mountains or cliffs have managed to stop or diminish our insatiable desire to find out what lies beyond the visible horizon. Tourism has enjoyed virtually uninterrupted growth for the past several decades, and the sector has now become the third-largest source of export revenue, after chemicals and fuel, and ahead of the automotive and food sectors. And yet, in its current globalised format, it is exposed to sudden shocks that can swiftly shake up the status quo accelerating the deployment of some megatrends here described. We have all witnessed the Covid-19 pandemic and its devastating consequences for the industry. While the number of international tourism arrivals to Europe has soared to over 700 million a year, at the same time we are experiencing a period of deep transformation. Bauman couldn't have been more accurate or insightful when he coined the word 'liquid' in this regard. As an exquisite expression of a civilized, rich and discerning first-world society, travel and tourism are now changing shape and meaning, requiring our business models to adapt. What are the megatrends that will dictate the future shape of our industry's landscape? Who is the new tourist, if there is one, and what is she looking for? Is the new post-technological era transforming the depth and the very essence of travelling? This book offers a number of visionary insights, as well as operational takeaways.

A broad and accessible introduction to national and transnational media Transnational Media: Concepts and Cases provides a clear and engaging overview of media communication from a global and a region-based perspective. Rather than focusing on just complex theories and industry-specific analyses, this unique book offers an inclusive, comparative approach to both journalism and entertainment media--introducing readers to the essential concepts, systems, transnational influences, and power dynamics that shape global media flow. Broad coverage of different media forms from Asia, Africa, the Americas, Europe, and Oceania offers country-based and transnational perspectives while highlighting examples of media trends in television, radio, film, journalism, social media, music, and others. Promoting a balanced, multipolar exploration of transnational media, this innovative book discusses topics such as media concentration, the cultural, political, and economic impact of media, and the primary centers of new and traditional media activities. Chapters organized by geographic region offer instructive pedagogical features--including case studies and essays, and illustrations, maps and charts--that strengthen understanding of distinctive and emerging practices in the production, distribution, and consumption of media products. Explores a wide range of global media topics, infrastructures, cultures, and political-economic climates Written in an engaging, relatable, and easy to understand style Covers major aspects of journalism and various forms of entertainment media Organized by regions of the world to reflect a global perspective Includes newly-written case studies by international scholars from each region Designed for undergraduate and graduate courses in comparative media analysis, international media and communication, and related areas of study, Transnational Media: Concepts and Cases is an indispensable resource for colleges and universities that are internationalizing their curriculum to meet the needs of an increasing globalized world.

Regina Luttrell and Adrienne A. Wallace present an engaging introduction of social media's integration with modern society. Recognizing categories of relational, societal, and self while analyzing the social media environment, this introductory mass communications textbook establishes a framework for understanding how technology, culture, democracy, economy, and audience fragmentation interact with each media industry differently and relate to media literacy. Armed with this knowledge, future professional communicators gain a better understanding of their audience and the level to which their strategies influence the public. Social Media and Society empowers students as consumers and creators of social media and illustrates that, while the tools of communication have changed, the goals of social connection and influence have not. Features of this unique text include the following: -Relational/Societal/Self boxes provide a framework for analysis of media and society -In Theory boxes attaching theory to practice -Learning tools and enhanced pedagogy, such as Learning Objectives, Chapter Wrap-Up; Critical Thinking Questions, Media Sources, and End of Chapter Activities -Comprehensive Glossary of key terms -Full-color visuals capturing key trends and up-to-date data

Focusing on the ground-breaking work of Laura Mulvey, Kaja Silverman, Teresa de Lauretis and Barbara Creed, this book explores how, since it began in the 1970s, feminist film theory has revolutionized the way that films and their spectators can be understood. Examining the new and distinctive approaches of each of these thinkers, this book provides the most detailed account so far of their ideas. It illuminates the six key concepts and demonstrates their value as tools for film analysis: the male gaze the female voice technologies of gender queering desire the monstrous-feminine masculinity in crisis. Testing their ideas with a number of other examples from contemporary cinema and TV, Shohini Chaudhuri shows how these four thinkers construct their theories through their reading of films. An excellent study companion for all students of film theory and women's studies.

Translation and Conflict demonstrates that translators and interpreters participate in circulating as well as resisting the narratives that create the intellectual and moral environment for violent conflict. Drawing on narrative theory and using numerous examples from historical and contemporary conflicts, the author provides an original and coherent model of analysis that pays equal attention to micro and macro aspects of the circulation of narratives in translation, to translation and interpreting, and to questions of dominance and resistance. The study is particularly significant at this juncture of history, with the increased interest in the positioning of translators in politically sensitive contexts, the growing concern with translators' and interpreters' divided loyalties in settings such as Guantanamo, Iraq, Kosovo, and other arenas of conflict, and the emergence of several activist communities of translators and interpreters with highly politicized agendas of their own, including Babels, Translators for Peace, Tlaxcala and ECOS. Including further reading suggestions at the end of each chapter, Translation and Conflict will be of interest to students of translation, intercultural studies and sociology as well as the reader interested in the study of social and political movements.

Earth at Risk in the 21st Century offers critical interdisciplinary reflections on peace, security, gender relations, migration and the environment, all of which are threatened by climate change, with women and children affected most. Deep-rooted gender discrimination is also a result of the destructive exploitation of natural resources and the pollution of soils, water, biota and air. In the Anthropocene, the management of human society and global resources has become unsustainable and has created multiple conflicts by increasing survival threats primarily for poor people in the Global South. Alternative approaches to peace and security, focusing from bottom-up on an engendered peace with sustainability, may help society and the environment to be managed in the highly fragile natural conditions of a 'hothouse Earth'. Thus, the book explores systemic alternatives based on indigenous wisdom, gift economy and the economy of solidarity, in which an alternative cosmovision fosters mutual care between humankind and nature. * Special analysis of risks to the survival of humankind in the 21st century. * Interdisciplinary studies on peace, security, gender and environment related to global environmental and climate change. * Critical reflections on gender relations, peace, security, migration and the environment * Systematic analysis of food, water, health, energy security and its nexus. * Alternative proposals from the Global South with indigenous wisdom for saving Mother Earth.

"Word from the Mother" presents a definitive statement on African American English from the hugely respected linguist, Geneva Smitherman; and her message is clear: black American speech enriches, rather than undermines, general American English.
Written with flashes of African American language throughout, the work gives an overview of past debates on the speech of African Americans, and provides a vision for the future. Demonstrating the stark contrast between the perceptions of the language from those outside the community, with the views of African Americans, the author explores the relationship between language and race, and the reflection of gender in language practices.
From her discussion on rhyme and rhetoric in the black speech community, to the summary of African American idioms and expressions, Geneva Smitherman argues that 'bilingualism' is necessary for all Americans if they are to take their place in the global village.
Including cartoons, poetry and hip hop lyrics which humorously illustrate her argument, Word from the Mother is a an essential read for students of African American English, language and culture and sociolinguistics, as well as the general reader interested in the worldwide adoption of black popular culture.

This collection examines the ongoing shared struggles of diverse groups of women in Canada and beyond focusing on a diverse range of themes including movements, spaces and rights; inclusion, equity and policies; reproductive labour, work and economy; health, culture and violence; and sports and bodies. Situating Canada as a western society with avowed egalitarian ideals, and based on a 'shared but different' approach, this book highlights the intersectional dimensions of gendered lives and feminist actions for change in both western and non-western contexts. Gender issues and feminist struggles are interconnected internationally and this book examines the Canadian case alongside other countries across Latin America, Africa, Asia, Australasia and Europe to explore the global currents of gender and feminism and its practice. The centrality of gender and the need for feminist praxis remain highly relevant in the 21st Century, whether in western or non-western societies, and this collection provides a comprehensive overview of the international currents for gender equality, empowerment and social justice.