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Books > Business & Economics > Business & management > Sales & marketing > General

The Pet Care Business Owner's Customer Loyalty Formula - 5 Steps to Launch Your Mobile App in 60 Days or Less and Keep... The Pet Care Business Owner's Customer Loyalty Formula - 5 Steps to Launch Your Mobile App in 60 Days or Less and Keep Your Customers Coming Back for More! (Hardcover)
Katy Fletcher
R732 R614 Discovery Miles 6 140 Save R118 (16%) Ships in 10 - 15 working days
Competence, Conduct, and Billion Dollar Consequences - How Regulatory Strategy and Relationships Can Improve Organisational... Competence, Conduct, and Billion Dollar Consequences - How Regulatory Strategy and Relationships Can Improve Organisational Outcomes (Paperback)
Nigel P. Somerset
R1,390 Discovery Miles 13 900 Ships in 9 - 15 working days

* Takes a holistic, ecosystem approach to regulatory relationships, rather than the customary transactional (or combative) view * Considers the entire lifecycle of regulatory engagement, from both the regulators' and organisations' perspectives * Includes a wide range of insights from leaders at the highest levels of industry and regulatory oversight

Social Selling Mastery for Entrepreneurs - Everything You Ever Wanted To Know About Social Selling (Hardcover): J Chris Reed Social Selling Mastery for Entrepreneurs - Everything You Ever Wanted To Know About Social Selling (Hardcover)
J Chris Reed
R811 R673 Discovery Miles 6 730 Save R138 (17%) Ships in 10 - 15 working days

From the three-time #1 bestselling author Chris J. Reed, "the only CEO with a Mohawk!" comes his latest book, Social Selling Mastery for Entrepreneurs. Whether you have heard the phrase "social selling" but don't know what it entails, or you have been trying to socially sell for years, this book will give you worthwhile insights, actionable advice, and secrets of the trade that Chris has learned in his ongoing career as a global social selling guru. You see, Chris himself used social selling to create Black Marketing, the world's most recommended LinkedIn marketing agency, and Chris continues to rely on social selling for his business to thrive. Chris is the world's most recommended LinkedIn marketing masterclass instructor, entrepreneur and founder with 650 LinkedIn recommendations, triple LinkedIn marketing bestselling author, and the only entrepreneur or LinkedIn speaker on the site who is an Official LinkedIn Power Profile seven years running. CEOs, entrepreneurs, and business leaders seek Chris out to gain support with their personal branding, social media presence, employer branding and social selling. In sharing his lessons learned and social selling dos and don'ts, Social Selling Mastery for Entrepreneurs offers an invaluable learning opportunity not to be passed up! In Social Selling Mastery for Entrepreneurs, Chris explains how you, as a business owner and entrepreneur, a CEO, a CMO, or a sales or marketing professional can master social selling. Chris also lays out how LinkedIn, the only business-focused global social media platform, offers an ideal platform for social selling. With LinkedIn's range of tools at your disposal for building your brand, releasing content, and connecting you with its 600 million-plus business professional users, Chris teaches you how to harness all LinkedIn offers so that you can build your own social selling machine and keep it going at high speed for years to come. In Social Selling Mastery for Entrepreneurs, you'll get a highly developed rendering of social selling, complete with anecdotes from Chris's career so that readers who aren't familiar with the concept can get on board fast. He then highlights the roles of social research, personal branding, and content marketing, showing how they work interdependently in social selling. Additionally, Chris presents various content marketing strategies, as well as the nuances of content marketing you must consider to get the engagement you are aiming for. He presents a convincing case to get you writing and videoing yourself and putting that content out there because it's the people who show themselves to be thought leaders and experts that enjoy the greatest success in social selling.

The Owned Media Doctrine - Marketing Operations Theory, Strategy, and Execution for the 21st Century Real-Time Brand... The Owned Media Doctrine - Marketing Operations Theory, Strategy, and Execution for the 21st Century Real-Time Brand (Hardcover)
Taulbee Jackson, Erik Deckers
R854 Discovery Miles 8 540 Ships in 12 - 17 working days

""The Petraeus Doctrine for the 21st Century Marketer""

The Owned Media Doctrine is to Marketing what The Petraeus Doctrine was to modern warfare - a complete re-thinking of philosophy, strategy and tactics, dictated by the way war has changed. Just like in warfare, marketing and media is not at all what it used to be - but marketers are still fighting the battle like it's 1965.

The Owned Media Doctrine is just that, a new doctrine for Marketing. A new philosophy, strategic approach and operational model for the marketing operations function based on how media works today, and how it will work in the future. It's the marketer's field manual for today's two-way, real-time media environment.

"In this remarkable - and remarkably useful - book, Jackson and Deckers provide the granular, step-by-step instructions and advice that senior digital marketers have craved for years. This is the book you'll keep on your desk forever (or at least until they have time to write the 2nd edition)."

"-Jay Baer - Convince & Convert "

"Reis and Trout changed the way we think with Marketing Warfare. Anderson did it with The Long Tail. Jackson eloquently welcomes us to the new age of Owned Media and the reality we face as real-time marketers. An immediate must read....and more importantly, an immediate must do."

"-Michael Grimes, VP, Omni-Channel Marketing at Finish Line"

"Everything in this book just makes so much sense If the words "content" or "marketing" are anywhere in your job description do yourself a favor and read it cover to cover."

"-Shelly Towns, VP of Product at AngiesList.com"

The Owned Media Doctrine will show you a future-proof way to advance your marketing efforts based on real-world experience with some of the largest brands on the planet... and it will let the ever-changing media ecosystem evolve around you, rather than the other way around.

Creating an LGBT+ Inclusive Workplace - The Practical Resource Guide for Business Leaders (Paperback): Kryss Shane Creating an LGBT+ Inclusive Workplace - The Practical Resource Guide for Business Leaders (Paperback)
Kryss Shane
R1,036 Discovery Miles 10 360 Ships in 9 - 15 working days

Setting out best practices and professional guidance for creating LGBT+ inclusive workplaces, this approachable and easy to follow book guides current and future leaders of all industries toward appropriate and proven ways to create safer working environments, update company policies, enhance continuing education and training, and better support LGBT+ people in the workplace. Featuring real-life situations and scenarios, a glossary, and further resources, Creating an LGBT+ Inclusive Workplace enables professionals in all aspects of professional roles to integrate foundational concepts into their everyday interactions with staff at all levels as well as within the community to create an overall workplace culture that nurtures a welcoming, inclusive, and affirming environment for all. This book includes postcards from PostSecret as its foreword and more than a dozen exclusive interviews from the world's top leaders in a variety of industries with world-renowned reputations. Enabling professionals in a variety of business roles to create an overall workplace culture that nurtures a welcoming, inclusive, and affirming environment for all, this book is an essential resource for independent readers, department teams, and entire corporations.

Sustainable Corporate Growth - A Model and Management Planning Tool (Hardcover): Thomas C. Chiang, John J. Clark, Gerard Olson Sustainable Corporate Growth - A Model and Management Planning Tool (Hardcover)
Thomas C. Chiang, John J. Clark, Gerard Olson
R2,787 Discovery Miles 27 870 Ships in 10 - 15 working days

An important new resource for managers in marketing, finance, acquisitions analysis, and strategic planning, this book explores a question central to the financial health of every company: Is there a rate of corporate growth that is both desirable and sustainable? As the authors point out, excessive growth in sales can be as destructive to the survival of a firm as no growth. Here they present analytical models and tools that enable corporate planners to evaluate their own growth needs, target realistic expectations, and assess the collateral risks of growing either too fast or too slow.

Focusing throughout on the concept of managed growth, the authors begin with a theoretical micro/macroeconomic analysis and proceed to a practical, applied presentation of growth theory in management decision making. They present models useful for both short- and long-term management, all of them illustrated with concrete data taken from corporate annual reports and SEC 10K reports. By employing these models, planners will be able to accurately forecast optimal and feasible growth rates, evaluate the impact of price fluctuations on the sustainable growth rate, isolate the effects of productivity trends, plan working capital requirements, determine the most favorable capital structure of the firm, and measure the impact of potential mergers or takeovers on sustainable growth. Each of the models can easily be programmed for computer usage. The authors also pay considerable attention to remedial actions that can be taken when the actual growth rate either exceeds or falls short of the sustainable growth rate, making this an especially practical tool for anyone charged with financial, sales, and strategic planning responsibilities.

Information for International Marketing - An Annotated Guide to Sources (Hardcover): Mary K. Cary, James K. Weekly Information for International Marketing - An Annotated Guide to Sources (Hardcover)
Mary K. Cary, James K. Weekly
R1,350 Discovery Miles 13 500 Ships in 12 - 17 working days

This guide covers 195 of the most important information sources that are particularly relevant or useful to those involved in international marketing. It is designed to aid international companies and managers, public or professional organizations, and others in locating and compiling information on foreign markets and marketing regulations, practices, and procedures. It identifies and describes the contents of the major published sources, and includes references to United States government publications, databases, indexes to periodicals and newspapers, and basic reference sources such as directories, almanacs, encyclopedias, handbooks, and records. Economic and political conditions throughout the world, overseas markets, international business techniques, legal rules pertaining to international business operations, companies engaged in foreign trade, facilitating organizations, and financial and credit services are just a few of the topics covered. The book is organized by types of information, a unique arrangement that makes it easy to use when preparing an international marketing plan or locating specific types of marketing data.

Marketing in Evolution - Essays in Honour of Michael J. Baker (Hardcover): Susan A. Shaw, Neil Hood Marketing in Evolution - Essays in Honour of Michael J. Baker (Hardcover)
Susan A. Shaw, Neil Hood; Neil Hoodd
R4,338 Discovery Miles 43 380 Ships in 10 - 15 working days

This book honours the contributions of Professor Michael J. Baker to marketing thought and practise in his twenty-fifth year as a Professor of Marketing at the University of Strathclyde and in the 25th year of Strathclyde University's Department of Marketing, which he founded. It contains a series of essays by distinguished colleagues of Michael, addressing the theme of evolution of marketing thought and practice. Contributions examine the nature of modern marketing in relation to international business, channel management, innovation and marketing education.

Business Networking: The Survival Guide - How to make networking less about stress and more about success (Paperback, New):... Business Networking: The Survival Guide - How to make networking less about stress and more about success (Paperback, New)
Will Kintish
R387 R348 Discovery Miles 3 480 Save R39 (10%) Ships in 12 - 17 working days

What's stopping you networking? You know you need to do it and, like most people, you probably hate it. Business Networking - The Survival Guide helps you overcome all your fears and concerns. Start navigating the networking jungle like an expert as you build your confidence, raise your profile, create new connections, strengthen your support network and open up exciting new opportunities. Effective networking - both in person and online - has never been more vital. This indispensable, friendly guide will take you step by step through the whole process so you can quickly master: Invitations - plan, prepare and make the best of LinkedIn Meeting people - work the room, feel comfortable and start conversations Spotting needs - work out what people want, ask the right questions and establish credibility Reconnecting - follow up, keep in touch and win that pitch Networking may be necessary, but it doesn't have to be stressful.

Applied Marketing - Anwendungsorientierte Marketingwissenschaft der Deutschen Fachhochschulen (English, German, Hardcover, 2003... Applied Marketing - Anwendungsorientierte Marketingwissenschaft der Deutschen Fachhochschulen (English, German, Hardcover, 2003 ed.)
Uwe Kamenz
R4,572 Discovery Miles 45 720 Ships in 10 - 15 working days

Anwendungsorientiertes Marketing bezeichnet die wissenschaftliche Auseinandersetzung mit der Umsetzung der Marketingtheorie fur die Praxis. Dieses Applied Marketing ist die einzigartige Domane der Marketingprofessoren an den Fachhochschulen. Zum 30jahrigen Bestehen der Arbeitsgemeinschaft fur Marketing (AfM), der Vereinigung der Marketingprofessoren an den deutschen Fachhochschulen, stellen 73 Marketingprofessorinnen und -professoren fur alle entscheidenden Bereiche des Marketing wie Strategisches Marketing, Innovationsmarketing, E-Business, Marktforschung, Kundenbeziehungsmanagement, Markenmanagement, Marketinginstrumentalpolitik, Vertriebsmanagement, Hochschulmarketing, Internationales Marketing, Internes Marketing und B-to-B-Marketing, den Stand der anwendungsorientierten Marketingwissenschaft dar. "

Designing the Music Business - Design Culture, Music Video and Virtual Reality (Hardcover, 1st ed. 2020): Guy Morrow Designing the Music Business - Design Culture, Music Video and Virtual Reality (Hardcover, 1st ed. 2020)
Guy Morrow
R3,361 Discovery Miles 33 610 Ships in 10 - 15 working days

This book addresses the neglect of visual creativities and content, and how these are commercialised in the music industries. While musical and visual creativities drive growth, there is a lack of literature relating to the visual side of the music business, which is significant given that the production of meaning and value within this business occurs across a number of textual sites. Popular music is a multimedia, discursive, fluid, and expansive cultural form that, in addition to the music itself, includes album covers; gig and tour posters; music videos; set, stage, and lighting designs; live concert footage; websites; virtual reality/augmented reality technologies; merchandise designs; and other forms of visual content. As a result, it has become impossible to understand the meaning and value of music without considering its relation to these visual components and to the interrelationships between them. Using design culture theory, participant observation, interviews, case studies, and a visual methodology to explore the topic, this research-based book is a valuable study aid for undergraduate and postgraduate students of subjects including the music business, design, arts management, creative and cultural industries studies, business and management studies, and media and communications.

Optimal Control and Differential Games - Essays in Honor of Steffen Jorgensen (Hardcover, 2002 ed.): Georges Zaccour Optimal Control and Differential Games - Essays in Honor of Steffen Jorgensen (Hardcover, 2002 ed.)
Georges Zaccour
R3,011 Discovery Miles 30 110 Ships in 10 - 15 working days

Optimal control and differential games continue to attract strong interest from researchers interested in dynamical problems and models in management science. This volume explores the application of these methodologies to new as well as to classical decision problems in management sciences and economics. In Part I, optimal control and dynamical systems approaches are used to analyze problems in areas such as monetary policy, pollution control, relationship marketing, drug control, debt financing, and ethical behavior. In Part II differential games are applied to problems such as oligopolistic competition, common resource management, spillovers in foreign direct investments, marketing channels, incentive strategies, and the computation of Markov perfect Nash equilibria.

Optimal Control and Differential Games is an excellent reference for researchers and graduate students covering a wide range of emerging and revisited problems in management science.

Organizational Change, Leadership and Ethics - Leading Organizations Towards Sustainability (Paperback, 2nd edition): Rune... Organizational Change, Leadership and Ethics - Leading Organizations Towards Sustainability (Paperback, 2nd edition)
Rune Todnem By, Bernard Burnes, Mark Hughes
R1,111 Discovery Miles 11 110 Ships in 9 - 15 working days

Organizations and societies are facing extreme challenges that require action (IPCC, 2021). The UN's sustainability goals, demographic change, and the green shift are knocking on the door, while traditional education, and ways of leading and managing this development, often fail to keep up. Organizational Change, Leadership and Ethics challenges leadership orthodoxy, assumptions, and myths currently preventing the further development of theory and practice. It encourages intelligent disobedience in support of greater leadership capabilities and capacity in organisations and societies. As such, the book is written for everyone who wants to be MAD - to Make A Difference - students, scholars, and practitioners alike.

Marketing Analytics - A Machine Learning Approach (Hardcover): A. Mansurali, P. Mary Jeyanthi Marketing Analytics - A Machine Learning Approach (Hardcover)
A. Mansurali, P. Mary Jeyanthi
R3,618 Discovery Miles 36 180 Ships in 9 - 15 working days

With businesses becoming ever more competitive, marketing strategies need to be more precise and performance oriented. Companies are investing considerably in analytical infrastructure for marketing. This new volume, Marketing Analytics: A Machine Learning Approach, enlightens readers on the application of analytics in marketing and the process of analytics, providing a foundation on the concepts and algorithms of machine learning and statistics. The book simplifies analytics for businesses and explains its uses in different aspects of marketing in a way that even marketers with no prior analytics experience will find it easy to follow, giving them to tools to make better business decisions. This volume gives a comprehensive overview of marketing analytics, incorporating machine learning methods of data analysis that automates analytical model building. The volume covers the important aspects of marketing analytics, including segmentation and targeting analysis, statistics for marketing, marketing metrics, consumer buying behavior, neuromarketing techniques for consumer analytics, new product development, forecasting sales and price, web and social media analytics, and much more. This well-organized and straight-forward volume will be valuable for marketers, managers, decision makers, and research scholars, and faculty in business marketing and information technology and would also be suitable for classroom use.

Advances in International Marketing (Hardcover): S. Tamer Cavusgil Advances in International Marketing (Hardcover)
S. Tamer Cavusgil; Edited by Tage Koed Madsen
R3,274 Discovery Miles 32 740 Ships in 12 - 17 working days

This is a collection of essays on international marketing. Both theoretical, conceptual and empirical contributions are included, and cover various aspects of export and multinational marketing. While some contributors focus on managerial issues in international marketing, others take a public policy or comparative perspective. Similarly, while some authors may confine their analyses to well-established concepts or methodologies in international marketing, others have the opportunity to incorporate new and innovative perspectives.

Credit Control in Boom and Recession (Hardcover): T. Donaldson Credit Control in Boom and Recession (Hardcover)
T. Donaldson
R4,343 Discovery Miles 43 430 Ships in 10 - 15 working days

The book contains a comprehensive review of all aspects of credit control: analysis and presentation for a decision; structure; monitoring; and damage limitation. It also has chapters on training, computers and capital adequacy. It recognises that different types of banks will apply the basic principles in ways reflecting their overall strategy and nature of their business. It adapts to these, but stresses strong warnings on certain policies or lack thereof. It is thus prescriptive rather than merely descriptive.

Selling Advertising Space in 90 Minutes (Paperback, 2nd Revised edition): Brian Neil Selling Advertising Space in 90 Minutes (Paperback, 2nd Revised edition)
Brian Neil
R292 Discovery Miles 2 920 Ships in 12 - 17 working days

Based on a successful media sales training course which the author has been giving for many years, the book starts with an explanation of how the industry works, and then guides readers through the skills and processes involved in each stage from lead-sourcing through to closure. Areas covered include: * The role of advertising sales in publishing * What the ad sales job involves and where it can lead * How to plan and implement a successful campaign * How to structure your pitch * How to sell cross-media advertising * How to get through to the real decision-makers * How to deal with objections * How to close the sale

Cultural Mediation for Museums - Driving Audience Engagement (Hardcover): Michela Addis, Isabella de Stefano, Valeria Guerrisi Cultural Mediation for Museums - Driving Audience Engagement (Hardcover)
Michela Addis, Isabella de Stefano, Valeria Guerrisi
R1,384 Discovery Miles 13 840 Ships in 9 - 15 working days

This book presents an innovative application of strategic and experiential marketing in the museum sector, which uses a new cultural mediation model to enrich the visitor experience via increased audience engagement. Leveraging a case study of the National Gallery of Modern and Contemporary Arts in Rome, the book helps readers understand how to apply marketing management to cultural mediation, enabling museums to segment the visitors' market to drive improvements to arts accessibility and engagement. By running a comprehensive and multi-method research project, the authors propose a customized cultural mediation model to support museums in facing the current challenges and build their future. By adopting the model presented in this volume, museums will not only be able to learn how to segment the visitors' market and design cultural mediation able to enrich the visitor experiences; readers will also learn how to invest, manage, hire, and train staff members devoted to this service, resulting in more engaging and successful experiences. This book will be a valuable resource for educational services offices at museums worldwide. This book will also be of interest to researchers, academics and scholars carrying out research in the fields of museum management, cultural mediation and communication, and marketing.

Procurement Marketing - A Strategic Concept (Hardcover, 1998 ed.): A. Luders Procurement Marketing - A Strategic Concept (Hardcover, 1998 ed.)
A. Luders; Udo Koppelmann
R3,177 R1,616 Discovery Miles 16 160 Save R1,561 (49%) Ships in 12 - 17 working days

A compilation of the core aspects of procurement marketing in a way which allows an easier translation of relevant theoretical findings into every-day business. The book adopts a decision-orientated approach, starting with a situation analysis and leading through a heuristic structure to the right combination of procurement tools. A valuable tool for continual reference.

Semantic Issues in E-Commerce Systems - IFIP TC2 / WG2.6 Ninth Working Conference on Database Semantics April 25-28, 2001, Hong... Semantic Issues in E-Commerce Systems - IFIP TC2 / WG2.6 Ninth Working Conference on Database Semantics April 25-28, 2001, Hong Kong (Hardcover, 2003 ed.)
Karl Aberer
R2,997 Discovery Miles 29 970 Ships in 10 - 15 working days

E-commerce systems involve a complex interaction between Web Based Internet related software, application software and databases. It is clear that the success of e-commerce systems is going to be dependent not only on the technology of these systems but also on the quality of the underlying databases and supporting processes. Whilst databases have achieved considerable success in the wider marketplace, the main research effort has been on tools and techniques for high volume but based on relatively simplistic record management. The modern advanced e-commerce systems require a paradigm shift to allow the meaningful representation and manipulation of complex business information on the Web and Internet. This requires the development of new methodologies, environments and tools to allow one to easily understand the underlying structure to facilitate access, manipulation and modification of such information. An essential characteristic to gain understanding and interoperability is a clearly defined semantics for e-commerce systems and databases.
The focus of this volume is therefore on those issues of e-commerce systems that involve the semantics of the information represented, stored and manipulated by these systems. This not only includes methodologies for application domain modeling, formal representations of e-commerce aspects of knowledge, the role of semantics, Internet based transmission and display of data, etc. but also issues in user interfacing and process modeling, architectures that better enable integrity, consistency, interoperation reuse of components, or reports on prototypes illustrating new aspects of such systems from a semantically relevant viewpoint.
Semantic Issues in e-Commerce Systems comprises the proceedings of the Ninth Working Conference on Database Semantics, which was sponsored by the International Federation for Information Processing (IFIP) and held in Hong Kong in April 2001.
This volume will be essential for researchers and practitioners working in the areas of database management, information retrieval and data mining, and user interfaces, as applied to e-commerce.

Network Dynamics in International Marketing (Hardcover): Peter Naude, P.W. Turnbull Network Dynamics in International Marketing (Hardcover)
Peter Naude, P.W. Turnbull
R3,842 Discovery Miles 38 420 Ships in 12 - 17 working days

This book aims to fulfil two objectives: to contribute to the state of knowledge in the broad area of relationship marketing and to provide readers with an insight into the antecedents and roots of the current "fashionable" interest in relationship marketing.
The first part of this book presents ideas on our current understanding of networks, relationships, and interaction. The second part contains contributions which will be of interest to all those undertaking research in the area of business-to-business marketing. Part three, containing contributions with a strategic orientation, aims to give readers an indication of how broad the scope of the subject matter really is.
The contributions represent some of the most current and interesting thinking and empirical research in the field, and have been chosen to reflect the way in which the theme of relationship marketing has matured and developed. They cover the three areas of interactions, networks, and relationships, but this book goes further by the way in which these topics are covered. The chapters include theoretical developments in the area, practical case studies, and also new methodologies that can be applied to the study of relationship marketing.

Small Business Clustering Technologies - Applications in Marketing, Management, IT and Economics (Hardcover): Small Business Clustering Technologies - Applications in Marketing, Management, IT and Economics (Hardcover)
R2,618 Discovery Miles 26 180 Ships in 12 - 17 working days

Small Business Clustering Technology: Applications in Marketing, Management, Finance and IT examines the development and role of small business clusters from a variety of disciplines - economics, marketing, management, and information systems. Unlike many issues that are hampered by ideological problems between disciplines, this book proves that there is an approach suggesting that cluster analysis is truly interdisciplinary. ""Small Business Clustering Technology: Applications in Marketing, Management, Finance and IT"" brings together perspectives on small business clusters from a range of disciplines and countries, highlights the commonalities in the literature, and gives a range of case studies illustrating the variety of clusters throughout the world.

Standard Dictionary of Advertising, Mass Media and Marketing / Standard Woerterbuch fur Werbung, Massenmedien und Marketing -... Standard Dictionary of Advertising, Mass Media and Marketing / Standard Woerterbuch fur Werbung, Massenmedien und Marketing - English-German / Englisch-Deutsch (Hardcover, Reprint 2016)
Wolfgang J. Koschnick
R4,133 Discovery Miles 41 330 Ships in 12 - 17 working days
Restoring Trust in Sport - Corruption Cases and Solutions (Paperback): Catherine Ordway Restoring Trust in Sport - Corruption Cases and Solutions (Paperback)
Catherine Ordway
R1,169 Discovery Miles 11 690 Ships in 9 - 15 working days

In this solutions-focused collection of sport corruption case studies, leading researchers consider how to re-establish trust both within sports organisations and in the wider sporting public. Inspired by the idea of 'moral repair', the book examines significant corruption cases and the measures taken to reduce further harm or risk of recurrence. The book has an international scope, including case study material from Europe, Asia, Africa, Australia and New Zealand, and covers important contemporary issues including whistleblowing, bribery, match-fixing, gambling, bidding for major events, and good governance. It examines the loss of trust at both national and international levels. Drawing on cutting-edge research, the book includes both on-field and off-field examples, from Olympic, non-Olympic, professional and amateur sports, as well as diverse academic and practitioner perspectives. Offering an important contribution to current debates and a source of reflection on best professional practice, Restoring Trust in Sport helps us to better understand why corruption happens in sport and how it can and should be addressed. This is invaluable reading for all advanced students, researchers, managers and policy makers with an interest in integrity in sport, sport ethics, sport management, sport governance, sports law, and a useful reference for anybody working in criminology, business and management, law, sociology or political science.

Brilliant Social Media - How to start, refine and improve your social business media strategy (Paperback): Adam Gray Brilliant Social Media - How to start, refine and improve your social business media strategy (Paperback)
Adam Gray
R455 R405 Discovery Miles 4 050 Save R50 (11%) Ships in 12 - 17 working days

FAZED BY FACEBOOK? TONGUE-TIED BY TWITTER? LOST ON LINKEDIN? LEARN HOW TO NAVIGATE THE SOCIAL MEDIA JUNGLE, AND FIND OUT HOW TO GET YOUR BUSINESS NOTICED. Social media is easy when you know how - this practical guide shows you how to get started, then refine and improve your strategy to get real business results. Many businesses know that social media is important - but they either haven't made a start or are dabbling without a proper strategy in place. It's easy to feel overwhelmed by the task - how much of my time will it take? When will I see the benefit? What do I do to get heard? How do I integrate it with my marketing and business goals? What are the risks? However given that 91% of adults use social media regularly, it's a superb opportunity for you to find and engage with present and potential customers much more interactively than traditional marketing methods. Brilliant Social Media will help you get started with social media, then refine and improve your experience with a series of sample straightforward steps that you can start to implement straightaway. Brilliant outcomes: Understand how social media works and which platforms will best suit your business Plan a social media strategy that fits into your wider digital and marketing strategies Connect with your customers, identify new clients and find out what people really think of your business Adapt and refine your strategy as you learn from what works, and what doesn't

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