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Books > Business & Economics > Industry & industrial studies > Service industries > General

The New Mutualism in Public Policy (Hardcover, New): Johnston Birchall The New Mutualism in Public Policy (Hardcover, New)
Johnston Birchall
R4,635 Discovery Miles 46 350 Ships in 12 - 19 working days


Contents:
Introduction
1. The economics of mutuality: a perspective on UK building societies Leigh Drake and David T. Llewellyn
2. Mutuality through credit unions: a cross-national approach Olive McCarthy, Robert Briscoe and Michael Ward
3. Housing co-operatives and social exclusion David Rodgers
4. Consumer co-operatives in retrospect and prospect Johnston Birchall
5. The mutualisation of public services: lessons from the new leisure trusts Richard Simmons
6. Mutuality in insurance and social security: retrospect and prospect Deborah Mabbett
7. Farmer co-operatives: organisational models and their business environment Jerker Nilssen
8. Mutuals in regional economic development: Mondragon and Desjardins Race Mathews
9. The competitive advantages of stakeholder mutuals Shann Turnbull
10. Member participation in mutuals: a theoretical model Johnston Birchall and Richard Simmons
11. The new mutualism and Labour's Third Way Stephen Yeo

Handbook of Health Economics, Volume 1A (Hardcover, 1st ed): A.J. Culyer, J P Newhouse Handbook of Health Economics, Volume 1A (Hardcover, 1st ed)
A.J. Culyer, J P Newhouse
R4,170 Discovery Miles 41 700 Ships in 12 - 19 working days

The Handbook of Health Economics provide an up-to-date survey of the burgeoning literature in health economics. As a relatively recent subdiscipline of economics, health economics has been remarkably successful. It has made or stimulated numerous contributions to various areas of the main discipline: the theory of human capital; the economics of insurance; principal-agent theory; asymmetric information; econometrics; the theory of incomplete markets; and the foundations of welfare economics, among others. Perhaps it has had an even greater effect outside the field of economics, introducing terms such as opportunity cost, elasticity, the margin, and the production function into medical parlance. Indeed, health economists are likely to be as heavily cited in the clinical as in the economics literature. Partly because of the large share of public resources that health care commands in almost every developed country, health policy is often a contentious and visible issue; elections have sometimes turned on issues of health policy. Showing the versatility of economic theory, health economics and health economists have usually been part of policy debates, despite the vast differences in medical care institutions across countries. The publication of the first Handbook of Health Economics marks another step in the evolution of health economics.

Handbook of Health Economics, Volume 1B (Hardcover, 1st ed): A.J. Culyer, J P Newhouse Handbook of Health Economics, Volume 1B (Hardcover, 1st ed)
A.J. Culyer, J P Newhouse
R3,689 Discovery Miles 36 890 Ships in 12 - 19 working days

As a relatively new subdiscipline of economics, health economics has made many contributions to areas of the main discipline, such as insurance economics. This volume provides a survey of the burgeoning literature on the subject of health economics.

The Theory and Practice of China's Tourism Economy (1978-2017) (Hardcover, 1st ed. 2019): Peng Zhou The Theory and Practice of China's Tourism Economy (1978-2017) (Hardcover, 1st ed. 2019)
Peng Zhou
R3,119 Discovery Miles 31 190 Ships in 10 - 15 working days

This book is devoted to the analysis of the three main tasks of China's tourism development: Firstly, the theory of tourism development since the initiation of reform and opening-up. Secondly, the practice and problems in infrastructure building. Thirdly, the mold and policy used in the course of development. The book pursues three major objectives: firstly, to portray the stage of development; secondly, to analyze the specific experience in China's case; thirdly, to review theory and try to put forward advice on investment and management.

International Health Care Reform - A Legal, Economic and Political Analysis (Hardcover, New): Colleen Flood International Health Care Reform - A Legal, Economic and Political Analysis (Hardcover, New)
Colleen Flood
R5,544 Discovery Miles 55 440 Ships in 12 - 19 working days


Series Information:
Routledge Studies in the Modern World Economy

Teachers' Work in a Globalizing Economy (Hardcover): Alistair Dow, Robert Hattam, Alan Reid, Geoffrey Shacklock, John Smyth Teachers' Work in a Globalizing Economy (Hardcover)
Alistair Dow, Robert Hattam, Alan Reid, Geoffrey Shacklock, John Smyth
R5,531 Discovery Miles 55 310 Ships in 12 - 19 working days

This study locates what is happening to teachers work in the global economy. Within the dramatically changed circumstances of globalization, schools are being required to act as if they were private businesses driven by the quest for efficiency and operating in a supposed atmosphere of marketization and competition with each other for resources, students, reputation, and public support for their continued existence. Meanwhile, this ideology of schools as cost centres has become so pervasive that there has been little public debate on its desirability or its alternatives. This book seeks to addresses this imbalance and provides a major renovation of labour process theory in an educational context. Two case studies provide a tangible working expression of the labour process of teaching, showing how teachers are simultaneously experiencing significant changes to their work, as well as responding in ways that actively shape these processes.

Teachers' Work in a Globalizing Economy (Paperback): Alistair Dow, Robert Hattam, Alan Reid, Geoffrey Shacklock, John Smyth Teachers' Work in a Globalizing Economy (Paperback)
Alistair Dow, Robert Hattam, Alan Reid, Geoffrey Shacklock, John Smyth
R1,766 Discovery Miles 17 660 Ships in 12 - 19 working days


Extended critical case studies provide a tangible working expression of the labour process of teaching, showing how teachers are simultaneously experiencing significant changes to their work, as well as responding in ways that actively shape these processes. For teachers and researchers, this book shows what processes are at work in the global economy which impact on, and sometimes control, the role of the teacher. It also reveals how teachers accommodate, resist or redefine their working circumstances, and explores methods researchers might employ in order to increase our understanding and knowledge of the effect of globalization on teaching.

Multimedia and Regional Economic Restructuring (Hardcover): Hans-Joachim Braczyk, Gerhard Fuchs, Hans-Georg Wolf Multimedia and Regional Economic Restructuring (Hardcover)
Hans-Joachim Braczyk, Gerhard Fuchs, Hans-Georg Wolf
R1,806 Discovery Miles 18 060 Ships in 12 - 19 working days

Since the explosion of multimedia, the creation and promotion of multimedia clusters has become a target for regional development strategies across the globe. This work offers the first inter-regional comparison of the multimedia industry.
Analysing thirteen American, European and Asian regions, leading academics examine factors which drive the emergence of multimedia clusters and processes by which they are formed,

Social Capital in the Asia Pacific - Examples from the Services Industry (Hardcover): Yuliani Suseno, Chris Rowley Social Capital in the Asia Pacific - Examples from the Services Industry (Hardcover)
Yuliani Suseno, Chris Rowley
R4,467 Discovery Miles 44 670 Ships in 12 - 19 working days

Social capital is broadly conceptualised as consisting of resources and network ties embedded in the social structures and relationships that facilitate beneficial outcomes for the actors within those structures. Despite the number of research studies on social capital, there have been fewer attempts to examine social capital in the context of service-oriented firms, particularly in the Asia Pacific. This is surprising as the service industry plays an important role in the global services trade transactions and business activities. Social capital enables and maintains social relations for business transformation for service-oriented firms. Indeed, it would be unimaginable for any economic activity, particularly in service-oriented firms, to occur without social capital. This examination of social capital in the Asia Pacific region provides the context for recognising the cultural, social and economic opportunities and challenges of several Asia Pacific countries that can potentially enrich our knowledge and understanding of the region. Contributions are drawn from cases based in Thailand, Indonesia, South Korea, China and Australia, for relevant application in the areas of social capital and service-oriented firms in the Asia Pacific. This book was originally published as a special issue of the Asia Pacific Business Review.

Olympic Perspectives (Paperback): Stephan Wassong, Richard Baka, Janice Forsyth Olympic Perspectives (Paperback)
Stephan Wassong, Richard Baka, Janice Forsyth
R1,482 Discovery Miles 14 820 Ships in 12 - 19 working days

Historical research on the Olympic Movement is highly valuable as it displays processes of continuity and transformation by which knowledge building processes on the Olympic Movement, its structure and on Olympic sport can be expanded. The Olympic Movement can be addressed from multidisciplinary perspectives, including management, sociology, education, philosophy and history. This comprehensive collection examines the multifaceted profile of the Olympic and Paralympic Movement and presents new insights drawn from a variety of research projects. Historical and political dimensions of the Olympic and Paralympic Movement are addressed, along with educational, ethical, commercial and sociological perspectives. This book was originally published as a special issue of The International Journal of the History of Sport.

Competitive Industrial Development in the Age of Information - The Role of Cooperation in the Technology Sector (Hardcover,... Competitive Industrial Development in the Age of Information - The Role of Cooperation in the Technology Sector (Hardcover, New)
Richard J. Braudo, Jeffrey Macintosh
R5,835 Discovery Miles 58 350 Ships in 12 - 19 working days


This book examines how transnational corporations, small to medium enterprises and governments have emerged as the principal players in industrial development. This valuable work examines this trend, with particular reference to the role of the tax policy in technology development, the financing of technology-sector SMEs, the role of government policy and the relationship between competition and co-operation.

Management and Marketing of Services (Paperback, 2nd edition): Peter Mudie, Angela Cottam Management and Marketing of Services (Paperback, 2nd edition)
Peter Mudie, Angela Cottam
R1,620 Discovery Miles 16 200 Ships in 12 - 19 working days

This second edition of The Management and Marketing of Services builds on the success of the first edition and now includes increased coverage of many key areas, extensive examples and case studies. This second edition looks closely at relationship marketing and public sector issues as well as providing expanded sections on: the definition of services, expectations, competitive advantage, pricing of services, segmentation/positioning of services, the service encounter and service employees. The Management and Marketing of Services is a highly accessible text ideal for practitioners and students looking for a comprehensive treatment of this subject area.

Productivity in Natural Resource Industries - Improvement through Innovation (Hardcover): R. David Simpson Productivity in Natural Resource Industries - Improvement through Innovation (Hardcover)
R. David Simpson
R2,818 Discovery Miles 28 180 Ships in 12 - 19 working days

Several senior natural resource analysts study the role played by innovation, particularly technological innovation, in the pursuit of heightened productivity. Increasing the output of a given input improves a firm's bottom line, makes it more competitive internationally, and reduces the potential for resource depletion and shortages. Thus, high productivity is a necessary ingredient of economic prosperity. This book illustrates the importance of technological innovation in achieving an acceptable level of output and efficiency.

In this important new offering, a team of resource scholars describes and chronicles the development of recent innovations in selected natural resource industries. The authors also reveal the causes, sources, and net effect of such innovation on productivity. In all of these sectors productivity has increased considerably since the early 1980s, although the level of improvement varies across industries. To what degree did technological innovation contribute to that increase?

Individual detailed case studies detail important innovations in America's coal, petroleum, copper, and forest industries. The primary focus is on extraction and production technologies, although the existence and importance of innovation in other areas such as management technique also enter the picture. For example, the combination of new technology with restructuring seems to have breathed new life into a floundering U.S. copper industry. The authors describe the origin and diffusion of important innovation, and the concluding chapter quantifies the net effect of such innovation on productivity.

Service Management - Strategy & Leadership in Service Business 3e (Paperback, 3rd Edition): R Normann Service Management - Strategy & Leadership in Service Business 3e (Paperback, 3rd Edition)
R Normann
R1,224 Discovery Miles 12 240 Ships in 12 - 19 working days

In the world of industry and management producing 'intangible products' poses unique challenges. This book provides a comprehensive framework on these unique management issues and looks into the special characteristics of services and conditions necessary for success in the management of service organizations

This classic book, as relevant as ever and updated, provides a set of ideas which has proved its power and validity beyond the fads of the moment, over an extended period of time. A book that is at the same time very holistic and conceptual, and yet both easy to grasp and to translate into practical action.

It also evokes an alternative perspective on services, namely that of refocusing attention from the production and the product to the value creation process of customers. With these perspectivess every company todays needs to see itself as a service company.

The book stresses the need for a streamlined service management system and analyses and illustrates growth strategies and the nature of innovation —but above all it emphasizes the special role played by good leadership. In particular, this edition looks at the role of technology in services as well as — more generally —the role of services in society.

Of great value to managers and academics involved in the service industry this practical book, which has been translated into eight languages, will stimulate people to analyse and act on their situations.

We all know how this ends - Lessons about life and living from working with death and dying (Paperback): Anna Lyons, Louise... We all know how this ends - Lessons about life and living from working with death and dying (Paperback)
Anna Lyons, Louise Winter
R376 Discovery Miles 3 760 Ships in 12 - 19 working days

'Wonderful, thoughtful, practical' - Cariad Lloyd, Griefcast 'Encouraging and inspiring' - Dr Kathryn Mannix, author of Amazon bestseller With the End in Mind End-of-life doula Anna Lyons and funeral director Louise Winter have joined forces to share a collection of the heartbreaking, surprising and uplifting stories of the ordinary and extraordinary lives they encounter every single day. From working with the living, the dying, the dead and the grieving, Anna and Louise reveal the lessons they've learned about life, death, love and loss. Together they've created a profound but practical guide to rethinking the one thing that's guaranteed to happen to us all. We are all going to die, and that's ok. Let's talk about it. This is a book about life and living, as much as it's a book about death and dying. It's a reflection on the beauties, blessings and tragedies of life, the exquisite agony and ecstasy of being alive, and the fragility of everything we hold dear. It's as simple and as complicated as that.

Ethical Concerns in Sport Governance (Hardcover): Souvik Naha, David Hassan Ethical Concerns in Sport Governance (Hardcover)
Souvik Naha, David Hassan
R4,464 Discovery Miles 44 640 Ships in 12 - 19 working days

Sport governance no longer stirs public opinion only when scandals surface; it has become a persistent concern for a number of stakeholders, such as the media, sport followers, and corporates that produce and sponsor sport. Contemporary sport governance is characterised by tension between sport's potential for commercial benefit on the one hand and moral education and social development on the other. The perceived incompatibility of these two aspects has led to intense conversations in the media, administrative circles, and the public sphere about the need for ethics to be the key element of governance. The chapters in this volume explore the contemporary forms of governance that is structured by sport's extensive transnational networks, shifts in what the stakeholders mentioned above understand by 'ethics', and the emergence of new stakeholders. They identify as the two major directions of contemporary sport governance the growing significance of the non-West, especially in relation to event hosting, and the need for controlling the behaviour of emergent interest groups. The latter is a complex constellation of athletes, officials, supporters, lawyers, and politicians who share power and collectively determine corporate and non-profit governance, legal aspects, and regulatory mechanisms from within their subjective locations. The chapters in this book were originally published in a special issue in Sport in Society.

Social Enterprise and Special Events (Paperback): Julie Olberding Social Enterprise and Special Events (Paperback)
Julie Olberding
R1,493 Discovery Miles 14 930 Ships in 12 - 19 working days

During the past twenty years, the field of nonprofit management has grown significantly in terms of the number of nonprofit organizations, number of people employed, and amount of funds raised. A key activity in nonprofit management has been organizing events, which are generally defined as "purposive gatherings of people." These purposes may include: increasing awareness about the nonprofit organization and its mission; raising funds to support programs and services related to its mission; engaging and developing individuals as donors, volunteers, and advocates; and enhancing the image of the organization and/or the broader community. Events in the modern era tend to be organized across the nonprofit, public, and private sectors. While a nonprofit organization may create and manage an event, corporations and businesses often contribute financial support and technical expertise in areas such as branding, marketing, and social media. Depending on the event type and size, a local government may provide the venue and public safety services, including police, fire, and ambulance. We can understand more about these mission-driven, cross-sectoral events by looking through the lens of social enterprise. Social enterprise has been defined as a venture that advances a social mission using business methods or market-based approaches. It is typically conceptualized as spanning sectors, particularly the nonprofit and private sectors. Social Enterprise and Special Events focuses on how market-based approaches can be used to help mission-driven gatherings achieve their purposes as efficiently, effectively, and sustainably as possible. These approaches include market research, brand development, cause marketing, gamification, liquidity, cash management, and clustering. The book also incorporates concepts important in the nonprofit and public sectors such as collaborative governance, social capital, political capital, community development, placemaking, and diversity.

The Political Economy of the Service Transition (Hardcover): Anne Wren The Political Economy of the Service Transition (Hardcover)
Anne Wren
R3,452 Discovery Miles 34 520 Ships in 12 - 19 working days

Over the past four decades the wealthiest OECD economies-in Europe, North America, and Australasia- have faced massive structural change. Industrial sectors, which were once considered the economic backbone of these societies, have shrunk inexorably in terms of size and economic significance, while service sectors have taken over as the primary engines of output and employment expansion. The impact on labor markets has been profound: in many OECD countries more than three-quarters of employment is now in services, while industrial sectors, on average, account for less than one-fifth. This sectoral shift in the locus of economic activity has potentially radical implications for politics and society. However, these implications are only beginning to be understood. This path-breaking book is a systematic attempt to understand the distinct political economy of service societies. It examines how different types of socio-economic regimes manage the service transition, with a central focus on job creation and destruction and the changing characteristics of labor markets, and shows that the economic, distributional, and political outcomes with which it is associated vary across countries depending on their political-institutional structures.

The Politics and Economics of Defence Industries (Hardcover): Efraim Inbar, Benzion Zilberfarb The Politics and Economics of Defence Industries (Hardcover)
Efraim Inbar, Benzion Zilberfarb
R3,642 R3,130 Discovery Miles 31 300 Save R512 (14%) Ships in 12 - 19 working days

The world arms market has been in continuous flux since the end of the Cold War. This volume provides a policy-relevant analysis of the complex web of contemporary economic trends, political developments and strategic considerations that are shaping the contours of the new post-Cold War world market for weaponry.

Buying and Selling Multimedia Services (Paperback): Gerry Souter Buying and Selling Multimedia Services (Paperback)
Gerry Souter
R1,360 R1,229 Discovery Miles 12 290 Save R131 (10%) Ships in 12 - 19 working days

This book is a comprehensive guide to buying and developing multimedia in the most cost-effective manner. Focusing on the human factors in producing multimedia, rather than just the software, Buying and Selling Multimedia Services is aimed at both buyers and sellers of multimedia services and draws on real-world anecdotes|war stories|from project diaries and first-hand experience, to provide examples of the key ideas delineated within the book. These are true stories culled from 25 years of working on both sides of the desk as a purchaser of creative services for a Fortune 500 company and as a producer and seller for one of the largest multimedia production shops in the country. This book helps the multimedia producer and buyer to recognize flaws in past performances and to anticipate situations in future projects in order to save money and eliminate boardroom confrontations. Accusations, altercations, and recriminations can be avoided and the bottom line enhanced with the production of an effective product targeted to a receptive audience. Souter examines the skills necessary to both the producer and the purchaser of multimedia, allowing each to see the others' problems and viewpoints. Viewing the multimedia project from both sides, as both buyer and seller, Souter highlights the issues which will allow for effective communication between parties, resulting in a better product and a more creative relationship among all involved. In the second part of the book, Souter provides a comprehensive guide to all the digital formats available, to help the buyer and the developer select the most appropriate for a given project.

Consumer Services and Economic Development (Paperback): Colin C. Williams Consumer Services and Economic Development (Paperback)
Colin C. Williams
R1,836 Discovery Miles 18 360 Ships in 12 - 19 working days

Consumer Services have been viewed as parasitic activities, dependent on other sectors of the economy for their viability and vitality. Yet local economic policy is now looking towards consumer services to solve severe economic problems. The rapid expansion of the service sector is now a principal feature of contemporary global economic restructuring. Consumer Services and Economic Development evaluates the contributions that consumer services can make to local economic development and revitalisation. A broad range of consumer service industries are examined in turn: tourism, sports, universities, retailing and cultural industries. Detailed local case studies illustrate the role, impact and effectiveness of consumer services in economic regeneration in a number of different contexts: the global city, contrsting urban areas and rural localities. With many localities in the advanced economies suffering from severe deindustrialisation and weak producer service growth, this book highlights the need for a fundamental rethink of both the function of services and of economic development theory and practice in general.

Event Management - For Tourism, Cultural, Business and Sporting Events (Paperback, 5th edition): Lynn Van der Wagen, Lauren... Event Management - For Tourism, Cultural, Business and Sporting Events (Paperback, 5th edition)
Lynn Van der Wagen, Lauren White
R1,246 R1,162 Discovery Miles 11 620 Save R84 (7%) Ships in 10 - 15 working days

Events Management: For Tourism, Cultural, Business, and Sporting Events, 5e is a comprehensive learning resource for students of the Diploma of Event Management and undergraduate students in Event Management. This edition adopts a scaffolded learning pedagogy, helping students move through the material logically and efficiently while building on their understanding of tourism, cultural, business and sporting events. Case studies highlighting local and global events add context and introduce students to best practices of managing events of various scales and geographical contexts.

Major Sporting Events - Beyond the Big Two (Hardcover): John Harris, Fiona Skillen, Matthew McDowell Major Sporting Events - Beyond the Big Two (Hardcover)
John Harris, Fiona Skillen, Matthew McDowell
R4,467 Discovery Miles 44 670 Ships in 12 - 19 working days

Sport has long been used as a tool for political gain and many major sporting events are now often framed as a panacea to help combat issues such as rising obesity rates, decreasing physical activity levels and wider urban decline. In reality though, fostering a temporary 'feel-good factor' is the most that many of these events can ever achieve even though a number are now sold on the popular rhetoric of legacy. Drawing upon a range of events and the work of international scholars from a variety of disciplinary backgrounds, this collection offers insights into the ways in which events outside of the big two are (re)positioned as part of the wider sporting landscape. The chapters originally published as a special issue in Sport in Society.

Esports Business Management (Paperback): David Hedlund, Gil Fried, Rick Smith Esports Business Management (Paperback)
David Hedlund, Gil Fried, Rick Smith
R2,761 R2,324 Discovery Miles 23 240 Save R437 (16%) Ships in 12 - 19 working days

Esports have rapidly expanded from a pastime undertaken by casual players to one of the largest segments of the entertainment industry, in which hundreds of millions of people play and compete daily. Esports Business Management With HKPropel Access is one of the first textbooks to present an all-encompassing look into the world of esports business, will teach both aspiring students and sports professionals about the business of this rapidly expanding industry. Written by esports executives, business experts, and esports educators-and endorsed by the International Esports Federation, Esports Research Network, and the United States Esports Federation-the textbook offers a comprehensive approach to the operational side of esports, supplemented by a striking full-color design and dynamic imagery that will bring concepts to life. The text begins with a basic overview of the industry, including various levels of esports, culture, and social issues. Next, readers will explore the interests and concerns of various tiers of stakeholders-from title publishers and event organizers to leagues, sponsors, fans, and more-and learn about governance at multiple levels, from the international level to college conferences. A full look at the marketing engine of esports examines sponsorship opportunities, esports events and venues, and communications at all levels, including broadcasting, analytics, and social media. The book addresses managerial and business issues associated with running an esports-related entity, including financial and legal concepts as well as team and player management. The text concludes by examining careers found in the various segments of the industry and looking at the future of esports. Throughout the text, Zoning sidebars provide real-world spotlights that bring the concepts to life. Student learning will be enhanced by the related online learning aids delivered through HKPropel, with student exercises and case studies that apply content to life, industry profiles, and a list of Internet resources for further learning. While similarities exist between the sports and esports environments, there are also significant differences in how the esports industry must operate to thrive. Esports Business Management is the foundational text for understanding and working in this exciting, fast-paced industry. Note: A code for accessing HKPropel is included with all new print books.

Service Industries in the World Economy (Paperback): P. Daniels Service Industries in the World Economy (Paperback)
P. Daniels
R1,195 Discovery Miles 11 950 Ships in 12 - 19 working days

The geography of services is no longer of local or national significance: it now embraces the international stage. Service industries have enabled, and themselves become participants in, world trade. Although this is not a new role, during the 1980s they have become a much more active ingredient in the process of social and economic change.

New and diversified service products have generated increased consumption, ranging from tourism and leisure, to sophisticated innovations in ways of making finance capital available for corporate growth or production strategies. But there are spatial variations between the world's nations, regions and cities that ensure a highly uneven ability to supply services, and to generate demand. There are contrasts between the developed, less-developed, and post-socialist economies of Eastern Europe, for example, and between major metropolitan areas around the globe in the extent to which they experience the positive (as well as negative) effects of the internationalization of the service economy.

This book examines some explanations for the expanding role of services in the world economy. It is suggested that the resulting patterns are particularly significant for the form and function of the global urban system. The book concludes by reflecting on the future role of services in the world economy: can the trends evident for the 1980s be assumed to shape the evolving geography of services during the 1990s and beyond?

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