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Books > Business & Economics > Industry & industrial studies > Service industries > General

The Industrial Vagina - The Political Economy of the Global Sex Trade (Paperback, New): Sheila Jeffreys The Industrial Vagina - The Political Economy of the Global Sex Trade (Paperback, New)
Sheila Jeffreys
R1,302 Discovery Miles 13 020 Ships in 10 - 15 working days

The industrialization of prostitution and the sex trade has created a multibillion-dollar global market, involving millions of women, that makes a substantial contribution to national and global economies. The Industrial Vagina examines how prostitution and other aspects of the sex industry have moved from being small-scale, clandestine, and socially despised practices to become very profitable legitimate market sectors that are being legalised and decriminalised by governments. Sheila Jeffreys demonstrates how prostitution has been globalized through an examination of: the growth of pornography and its new global reach the boom in adult shops, strip clubs and escort agencies military prostitution and sexual violence in war marriage and the mail order bride industry the rise in sex tourism and trafficking in women. She argues that through these practices women's subordination has been outsourced and that states that legalise this industry are acting as pimps, enabling male buyers in countries in which women's equality threatens male dominance, to buy access to the bodies of women from poor countries who are paid for their sexual subservience. This major and provocative contribution is essential reading for all with an interest in feminist, gender and critical globalisation issues as well as students and scholars of international political economy.

The American Way Of Death Revisited (Paperback, New ed of 2 Revised ed): Jessica Mitford The American Way Of Death Revisited (Paperback, New ed of 2 Revised ed)
Jessica Mitford
R369 R334 Discovery Miles 3 340 Save R35 (9%) Ships in 9 - 17 working days

In the early 1960s, this classic work of investigative journalism was a number one bestseller. The savage and hilarious analysis of America's funeral practices rocked the industry and shocked the public. This up-dated edition (revised just before the author's death) shows that if anything the industry has become more pernicious than ever in its assault on our practices and wallets. And it's an industry that - alas - sooner or later affects us all.

Reiseveranstalter- und Reisevertriebs-Management (German, Hardcover, 2nd Revised and Expanded ed.): Adrian Von Doernberg,... Reiseveranstalter- und Reisevertriebs-Management (German, Hardcover, 2nd Revised and Expanded ed.)
Adrian Von Doernberg, Walter Freyer, Werner Sulberg
R1,413 R1,191 Discovery Miles 11 910 Save R222 (16%) Ships in 18 - 22 working days
Environmental Life Cycle Assessment of Goods and Services - An Input-Output Approach (Hardcover): Chris T. Hendrickson, Lester... Environmental Life Cycle Assessment of Goods and Services - An Input-Output Approach (Hardcover)
Chris T. Hendrickson, Lester B. Lave, H. Scott Matthews
R3,505 Discovery Miles 35 050 Ships in 10 - 15 working days

This is the first comprehensive guide to green design using economic input-output life cycle assessment (EIO-LCA) models. It is a must-have for companies trying to improve the environmental profile of their products and processes, for regulators attempting to quantify life cycle implications of products and services, and for students and scholars of green design.

Environmental life cycle assessment is often thought of as "cradle to grave" and therefore as the most complete accounting of the environmental costs and benefits of a product or service. However, as anyone who has done an environmental life cycle assessment knows, existing tools have many problems: data is difficult to assemble and life cycle studies take months of effort. A truly comprehensive analysis is prohibitive, so analysts are often forced to simply ignore many facets of life cycle impacts. But the focus on one aspect of a product or service can result in misleading indications if that aspect is benign while other aspects pollute or are otherwise unsustainable.

This book summarizes the EIO-LCA method, explains its use in relation to other life cycle assessment models, and provides sample applications and extensions of the model into novel areas. A final chapter explains the free, easy-to-use software tool available on a companion website. The software tool provides a wealth of data, summarizing the current U.S. economy in 500 sectors with information on energy and materials use, pollution and greenhouse gas discharges, and other attributes like associated occupational deaths and injuries.

Golf Turf Management (Paperback): Lambert McCarty Golf Turf Management (Paperback)
Lambert McCarty
R2,931 Discovery Miles 29 310 Ships in 9 - 17 working days

Golf Turf Management provides information on major agronomic and economic topics related to building and maintaining a viable golf course. The book features basic and applied information on available grasses including selection and use; applied turfgrass physiology; soils and soil amendments; environmental concerns; and comprehensive information on turfgrass physiology, plant nutrition, turf fertilizers, and water management. It discusses managing turf diseases, insects, and weeds; turf cultural practices; managing greens and tees as well as corporate course management strategies.

Color photographs throughout illustrate concepts and topics including all major pest problems associated with golf courses and various agronomic practices necessary for successful and profitable course operation. The book suggests strategies to develop best management practices for golf courses including personnel and financial considerations when developing and implementing annual budgets, leasing versus buying equipment, and managing inventory.

This book features sixteen chapters organized in a logical sequence conducive for teaching and practical use. Drawing on the author's more than thirty years of experience and research, the author brings together a wealth of information on how to optimize golf turf management and performance. Golf Turf Management is the only complete, up-to-date text dedicated to agronomic practices and personnel management practices necessary for fiscal success.

Managing International Events (Paperback): W. Gerard Ryan Managing International Events (Paperback)
W. Gerard Ryan
R1,428 Discovery Miles 14 280 Ships in 10 - 15 working days

This book provides a comprehensive overview and examination of the international aspect of Events Management and the many challenges and complications that arise in the planning and delivery specifically of cross-border and cross-cultural events. Authored by a current academic and ex-practitioner in the field, this book boasts an excellent balance of theory with practical advice and guidance. Chapters cover all the key concepts needed to manage and deliver an international event and fully reflect the current trends and issues facing the sector today. These include: sustainability, digital communication, social media, Big Data, corporate social responsibility, accessibility, security issues, and managing volunteers among many others. International case studies are included in each chapter accompanied by study questions and useful weblinks for further reading and research. This will be of great interest not only to students and researchers of International Events Management, Tourism and Hospitality, but also to current practitioners in the Events sector.

Affective Architectures - More-Than-Representational Geographies of Heritage (Hardcover): Jacque Micieli-Voutsinas, Angela M.... Affective Architectures - More-Than-Representational Geographies of Heritage (Hardcover)
Jacque Micieli-Voutsinas, Angela M. Person
R4,505 Discovery Miles 45 050 Ships in 10 - 15 working days

How do places manipulate our emotions? How are spaces affectious in their articulation and design? This book provides theoretical frameworks for exploring affective dimensions of architectural sites based on the notion that heritage, as an embodied experience, is embedded in places and spaces. Drawing together an interdisciplinary collection of essays spanning geographically diverse architectural sites - including Ford's Theater, the site of President Lincoln's assassination; the Estadio Nacional of Santiago, Chile, where 12,000 detainees were held following the ouster of President Salvador Allende; and Unit 731, the site of a biological and chemical warfare research unit of the Imperial Japanese army in Harbin, China, amongst others - this edited collection assembles critical dialogue amongst scholars and practitioners engaging in affective and other more-than-representational approaches to cultural memory, heritage, and identity-making. Broken into three main sections: Affective Politics; Embedded Geographies; and Affective Methodologies, this book draws together multidisciplinary perspectives from the arts, social sciences and humanities to understand the role of architecture in generating embodied experiences at places of memory. This book offers interdisciplinary perspectives on fundamental questions of memory, identity and space. It will be of interest to students and scholars in the fields of geography, architecture, cultural studies, and museum and heritage studies.

Evaluating Health Risks - An Economic Approach (Hardcover, New): Per-Olov Johansson Evaluating Health Risks - An Economic Approach (Hardcover, New)
Per-Olov Johansson
R2,033 Discovery Miles 20 330 Ships in 10 - 15 working days

A major problem in health economics is how to give a value to changes in health. This is the first book to examine all the money measures that are used in such evaluations. Changes in health might be caused by medical treatments, by public safety programmes and by anti-pollution programmes, and the cost-benefit analysis of such programmes involves the use of money measures. The author defines the properties of these money measures, examining them in both a certain and a risky world. He evaluates available empirical approaches for the assessment of the value of health changes, and considers measures such as quality-adjusted life years (qalys) and healthy-years equivalents (hyes). This book raises the important question of whether we are willing to pay the costs for our health care system. It will be of interest to advanced students of health economics and related disciplines, and will also be useful for professionals working on projects that affect human health.

Evolving Approaches to Managing Marine Recreational Fisheries (Hardcover): Donald R Leal, Vishwanie Maharaj Evolving Approaches to Managing Marine Recreational Fisheries (Hardcover)
Donald R Leal, Vishwanie Maharaj; Contributions by Ragnar Arnason, Keith R. Criddle, Wade L. Griffin, …
R3,573 Discovery Miles 35 730 Ships in 18 - 22 working days

Each year, thirteen million anglers enjoy the sport of saltwater angling in the United States, generating an estimated $30 billion in sales and supporting nearly 350,000 jobs. Recreational saltwater fishing, however, can significantly impact species of concern-species overfished or experiencing overfishing. Traditional angling controls bag and size limits and restricted seasons have fallen short in controlling fishing impacts and reducing conflicts among fishing and non-fishing interests. Evolving Approaches to Managing Marine Recreational Fisheries offers ways of overcoming such problems while providing anglers and the recreational service industry greater regulatory flexibility to enjoy the fruits of sportfishing. It features fourteen internationally recognized fishery experts presenting the pros and cons of using individual fishing quotas (IFQs), game tags, and angler management organizations (AMOs) in managing marine recreational fisheries, presenting both theoretical and practical solutions to help move recreational fisheries management to a new and improved level."

Meaningful Healthcare Experience Design - Improving Care for All Generations (Hardcover): Scott Goodwin Meaningful Healthcare Experience Design - Improving Care for All Generations (Hardcover)
Scott Goodwin
R1,632 Discovery Miles 16 320 Ships in 10 - 15 working days

This book offers a new perspective on improving healthcare that draws inspiration from sources as diverse as American healthcare history, Lean Six Sigma, patient experience, employee engagement, clinical microsystems, physician burnout, and industrial design thinking. This work focuses on the three value streams that form the foundation of all healthcare service processes: healthcare-worker value stream, patient value stream, and organizational process. The interaction of patients and healthcare workers in the context of these three value streams creates the meaningful experience that is essential to healing and to the success of healthcare organizations. Meaningful healthcare experience design guides the work of designing these value streams and improving them to promote experiences that are meaningful and healing for both patients and healthcare workers.

Stuck with Tourism - Space, Power, and Labor in Contemporary Yucatan (Hardcover): Matilde Cordoba Azcarate Stuck with Tourism - Space, Power, and Labor in Contemporary Yucatan (Hardcover)
Matilde Cordoba Azcarate
R2,569 Discovery Miles 25 690 Ships in 18 - 22 working days

Tourism has become one of the most powerful forces organizing the predatory geographies of late capitalism. It creates entangled futures of exploitation and dependence, extracting resources and labor, and eclipsing other ways of doing, living, and imagining life. And yet, tourism also creates jobs, encourages infrastructure development, and in many places inspires the only possibility of hope and well-being. Stuck with Tourism explores the ambivalent nature of tourism by drawing on ethnographic evidence from the Mexican Yucatan Peninsula, a region voraciously transformed by tourism development over the past forty years. Contrasting labor and lived experiences at the beach resorts of Cancun, protected natural enclaves along the Gulf coast, historical buildings of the colonial past, and maquilas for souvenir production in the Maya heartland, this book explores the moral, political, ecological, and everyday dilemmas that emerge when, as Yucatan's inhabitants put it, people get stuck in tourism's grip.

Open Your Own Bed and Breakfast (Hardcover, 4th ed.): Barbara Notarius, Gail Sforza Brewer Open Your Own Bed and Breakfast (Hardcover, 4th ed.)
Barbara Notarius, Gail Sforza Brewer
R784 R698 Discovery Miles 6 980 Save R86 (11%) Ships in 18 - 22 working days

Experience the joy-and profits-that come from managing your own bed and breakfast
Whether you already know the magic that comes with owning a B&B or you are at the planning stage, the fourth edition of Open Your Own Bed & Breakfast-now updated with everything you need to know about online marketing-guides you through this special world. Barbara Notarius, one of America's most widely recognized and respected B&B experts, shows you how to make your dream a reality. Some of the essential information provided in this book includes:
* Your responsibilities-and those of your guests
* Financial considerations
* Advertising, the Internet, and working with a reservation service
* Evaluating your home's assets and liabilities
* Conforming to the ADA
* Legal, tax, and insurance issues, including recent changes in the tax code
* Interviews with successful hosts
* Lists of B&B associations, guidebooks, and B&B reservation services

This new edition is an informative update of every aspect you need to know in order to run your B&B smoothly and successfully. Combining a meticulous business approach with a sincere appreciation for the pleasure that comes with running a B&B, Open Your Own Bed & Breakfast is an invaluable resource.

Privatization and Culture - Experiences in the Arts, Heritage and Cultural Industries in Europe (Paperback, Softcover reprint... Privatization and Culture - Experiences in the Arts, Heritage and Cultural Industries in Europe (Paperback, Softcover reprint of the original 1st ed. 1998)
Peter B. Boorsma, Annemoon van Hemel, Niki van der Wielen
R4,058 Discovery Miles 40 580 Ships in 18 - 22 working days

CARlA BODO Board Member of the Cultural Information and Research Centres liaison in Europe (CIRCLE) and Director of the Observatory for the Performing Arts at the Department of the Performing Arts of the Italian Prime Minister's Office, Roma The relation between the public and the private sector in the field of culture, the central theme of this publication, was thoroughly debated during the 1997 CIRCLE Round Table in Amsterdam. It was not the first time CIRCLE addressed this issue. In 1988 CIRCLE'S Bureau was invited to participate in a seminar in Budapest on The State, the Market and Culture. I will never forget the emotional impact of Sacha Rubinstein's demonization of state sup port and his apotheosis of the role of the market in the cultural field in Russia. So, in ad vance of actual events, we suddenly had a premonition of what was going to happen, ofthe turmoil which was about to radically change the socio-political scene of Central and East ern Europe. Six years later, in 1994, we met again in Budapest for a Conference on The Distribu tion of Roles between Government and Arts Councils, Associations and Foundations."

Reinventing the Package Holiday Business - New Information and Communication Technologies (English, German, Paperback, 1997... Reinventing the Package Holiday Business - New Information and Communication Technologies (English, German, Paperback, 1997 ed.)
Karsten Karcher
R1,527 Discovery Miles 15 270 Ships in 18 - 22 working days

This book gives a detailed insight into the tour operator sector, particularly in Britain and Germany. Moreover, a theoretical framework ist developed, providing a useful methodology for the study of a sector or industry.

Benjamin Collins and the Provincial Newspaper Trade in the Eighteenth Century (Hardcover): C.Y. Ferdinand Benjamin Collins and the Provincial Newspaper Trade in the Eighteenth Century (Hardcover)
C.Y. Ferdinand
R2,540 Discovery Miles 25 400 Ships in 18 - 22 working days

This is a pioneering study of the English provincial newspaper and book trades in the eighteenth century. Christine Ferdinand uses the first thoroughgoing study of the Salisbury Journal and its competitors to reveal how country newspapers worked within and influenced the developing information systems of a region. The detailed revelations of a community's social, economic, literary and cultural interests extend well beyond Salisbury to the surrounding counties and to London. A hitherto hidden commercial infrastructure shows the interdependent relationship between the writers and makers of newspapers, the principal members of the London book trade, and the new market for the printed word. Behind these news networks was the entrepreneurial spirit of Benjamin Collins, a figure of national importance, who set up Salisbury's first bank, established newspapers in London and the provinces, wrote children's books with John Newbery, and whose publishing interests brought him into contact with the literary and commercial life of London. This fascinating study of the information networks of eighteenth-century provincial life will be of interest to literary students and biographers as well as historians.

The Service Sector: Productivity and Growth - Proceedings of the International Conference held in Rome, Italy, May 27-28 1993... The Service Sector: Productivity and Growth - Proceedings of the International Conference held in Rome, Italy, May 27-28 1993 (Paperback, Softcover reprint of the original 1st ed. 1995)
Ernesto Felli, Furio C rosati, Giovanni Tria
R1,451 Discovery Miles 14 510 Ships in 18 - 22 working days

The economics of the service sector has recently attracted a large attention. At a macroeconomic level, the discussion has been focused on the issues concerning the relationship between the expansion of the service industry and the potential for a stable and sustained growth. Slow productivity growth, due to the largely non tradable nature of the output, lack of competition due either to regulations or to barriers to entry are among the "bads" sometimes associated with a "service led" growth. On the other hand new working places are created in the service industries at a rate much higher than in the industrial ones. Is a lower rate of technological change and the continuing of inflationary tensions the price to pay for a sustained expansion of employment in the service sector? These are in a nutshell the questions that led CElS (Centre for International Studies on Economic Growth - University of Rome "Tor Vergata") to organize the International Seminar on "The Service Sector: Productivity and Growth" held in Rome in May 1993, whose revised proceedings are published in this volume. The economists and academicians invited to the conference have faced the issues mentioned above from different perspectives, but they concentrated especially on the problems relative to growth and productivity.

The Politics and Economics of Defence Industries (Paperback): Efraim Inbar, Benzion Zilberfarb The Politics and Economics of Defence Industries (Paperback)
Efraim Inbar, Benzion Zilberfarb
R1,073 Discovery Miles 10 730 Ships in 10 - 15 working days

The world arms market has been in continuous flux since the end of the Cold War. This volume provides a policy-relevant analysis of the complex web of contemporary economic trends, political developments and strategic considerations that are shaping the contours of the new post-Cold War world market for weaponry.

Services in Switzerland - Structure, Performance, and Implications of European Economic Integration (Paperback, Softcover... Services in Switzerland - Structure, Performance, and Implications of European Economic Integration (Paperback, Softcover reprint of the original 1st ed. 1993)
Peter Zweifel
R1,417 Discovery Miles 14 170 Ships in 18 - 22 working days

by RolfM. Jeker, Federal Office for Foreign Economic Affairs Services have only quite recently become an important issue in foreign economic policy and particularly in international trade negotiations. Trade policy was traditionally perceived to deal almost exclusively with exports and imports of goods. The increasing importance of services both nationally and internationally is, mainly, due to the gains in agricultural and industrial productiv ity (freeing resources for services activities), and the progress in communication technology, facilitating trade in invisibles. Notable examples of contractual and legal frameworks for services in international trade relations are the internal market program of the European Community extended by the Agreement on the European Economic Are. a (EEA) to EFTA countries, the multi lateral Uruguay-Round negotiations under the auspices of the GATT on a General Agreement on Trade in Services (GATS), and the North American Free Trade Agreement (NAFTA) signed by the United States, Canada and Mexico. This trend is of particular significance to Switzerland, a country where services contribute about 65% to the value added of the economy, a share which will probably still increase somewhat. Ser vices also contribute to an important extent to the traditional surplus in the current account of the Swiss balance of payments. Switzerland clearly has comparative advantages in the field of ser vices, as is well demonstrated by its long and successful tradition in key services sectors like banking, insurance, tourism, consulting and engineering."

Communication And The Transformation Of Economics - Essays In Information, Public Policy, And Political Economy (Paperback):... Communication And The Transformation Of Economics - Essays In Information, Public Policy, And Political Economy (Paperback)
Robert E. Babe
R1,305 Discovery Miles 13 050 Ships in 10 - 15 working days

Many governments are pursuing with relentless vigor a neoconservative/transnational corporate program of globalization, privatization, deregulation, cutbacks to social programs, and downsizing of the public sector. Countries are forming into giant "free trade" blocs. Increasingly they lack the will and desire to resist encroachments of world "superculture". Furthermore, they encourage heightened commoditization of information and knowledge, for instance through provisions in bilateral and multilateral trade treaties. The analytical underpinning and ideological justification for this neoconservative/transnational corporate policy agenda is mainstream (neo-classical) economics.

Focusing on the centrality of information/communication to economic and ecological processes, "Communication and the Transformation of Economics" cuts at the philosophical/ideological root of this neoconservative policy agenda. Mainstream economics assumes a commodity status for information, even though information is indivisible, subjective, shared, and intangible. Information, in other words, is quite ill-suited to commodity treatment. Likewise, neoclassicism posits communication as comprising merely acts of commodity exchange, thereby ignoring gift relations; dialogic interactions; the cumulative, transformative properties of all informational interchange; and the social or community context within which communicative action takes place.

Continuing in the tradition of writers such as Russel Wallace, Thorstein Veblen, Karl Polyani, E. F. Schumacher, Kenneth E. Boulding, and Herman Daly, Robert Babe proposes infusing mainstream economics with realistic and expansive conceptions of information/communication in order to better comprehend twenty-first-century issues and progress toward a more sustainable, more just, and more democratic economic/communicatory order.

Strategische Managementtheorie (German, Hardcover): Rudi K.F Bresser Strategische Managementtheorie (German, Hardcover)
Rudi K.F Bresser
R3,401 Discovery Miles 34 010 Ships in 10 - 15 working days
Service Design Practices for Healthcare Innovation - Paradigms, Principles, Prospects (Hardcover, 1st ed. 2022): Mario A... Service Design Practices for Healthcare Innovation - Paradigms, Principles, Prospects (Hardcover, 1st ed. 2022)
Mario A Pfannstiel, Nataliia Brehmer, Christoph Rasche
R2,775 Discovery Miles 27 750 Ships in 10 - 15 working days

This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating. This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.

Japan Through the Lens of the Tokyo Olympics Open Access (Paperback): Barbara Holthus, Isaac Gagne, Wolfram Manzenreiter, Franz... Japan Through the Lens of the Tokyo Olympics Open Access (Paperback)
Barbara Holthus, Isaac Gagne, Wolfram Manzenreiter, Franz Waldenberger
R808 Discovery Miles 8 080 Ships in 10 - 15 working days

This book situates the 2020 Tokyo Olympics within the social, economic, and political challenges facing contemporary Japan. Using the 2020 Tokyo Olympics as a lens into the city and the country as a whole, the stellar line up of contributors offer hidden insights and new perspectives on the Games. These include city planning, cultural politics, financial issues, language use, security, education, volunteerism, and construction work. The chapters then go on to explore the many stakeholders, institutions, citizens, interest groups, and protest groups involved, and feature the struggle over Tokyo's extreme summer heat, food standards, the implementation of diversity around disabilities, sexual minorities, and technological innovations. Giving short glimpses into the new Olympic sports, this book also analyses the role of these sports in Japanese society. Japan Through the Lens of the Tokyo Olympics will be of huge interest to anyone attending the Olympic Games in Tokyo 2020. It will also be useful to students and scholars of the Olympics and the sociology of sport, as well as Japanese culture and society.

Assessment for Learning in Higher Education (Paperback, Reprint): Peter Knight Assessment for Learning in Higher Education (Paperback, Reprint)
Peter Knight
R1,094 Discovery Miles 10 940 Ships in 10 - 15 working days

Combining a range of case studies with theoretical research, this volume analyzes current developments and best practice. The contributors discuss innovative approaches in assessment, peer assessment, the NCVQ model, the positive side of assessment, staff training for assessment, and much more.

Tourism Planning and Development in the Middle East (Hardcover): Stella Kladou, Konstantinos Andriotis, Anna Farmaki, Dimitrios... Tourism Planning and Development in the Middle East (Hardcover)
Stella Kladou, Konstantinos Andriotis, Anna Farmaki, Dimitrios Stylidis
R2,956 R2,679 Discovery Miles 26 790 Save R277 (9%) Ships in 18 - 22 working days

Given the historical and cultural richness of countries in the Middle East region, as well as the economic development many have exhibited in recent years, tourism planning and development gains much significance for both scholars and practitioners. Turbulence, conflicts and crises exhibited in the area add further dimensions that need to be incorporated in tourism strategies and planning, and taken into consideration by experts at an institutional, corporate and educational level. Furthermore, in order to effectively deal with aspects of sustainability, visions and strategies in the region need to build upon good practices. As a result, a greater understanding is required of the factors influencing decision-making on tourism matters as well as on the impacts and implications of sustainable tourism development. This book, written by an international team of experts, addresses the need to examine tourism development and planning in the Middle East from a sustainability perspective by embracing case studies and examples from the region. Through its collection of chapters, the book considers tourism planning and development from the economic, socio-cultural, environmental and regulatory perspectives of sustainability. Thus, the book advances understandings of the positive and negative impacts of tourism development as well as how turbulence, crisis, synergies and the top-down and bottom-up approaches to tourism development are connected to different problems and implications for local communities, the region and the relationship of the Middle East with the rest of the world. An essential resource for tourism practitioners, decision-makers in private and public organizations, government bodies, and consultants from not only the Middle East, but all those who want an encompassing view of global tourism.

A New Approach to Resilient Hospitality Management - Lessons and Insights from Kyoto, Japan (Hardcover, 1st ed. 2022):... A New Approach to Resilient Hospitality Management - Lessons and Insights from Kyoto, Japan (Hardcover, 1st ed. 2022)
Yoshinori Hara, Senko Ikenobo, Spring Han
R2,993 Discovery Miles 29 930 Ships in 10 - 15 working days

This book includes lessons and insights from the hospitality management approach of Japanese sustainable organizations, as well as philosophical underpinnings and numerous business practice examples. The "Japanese manner" of providing customer service and hospitality is well-known around the globe. Traditionally, Japanese organizations have specific but implicit standards for how to approach customers and other multi-stakeholders, exhibiting respect and omnipresence. Japanese hospitality is complicated, nuanced, and changing in tandem with Japanese culture. The book presents sustainable and resilient management of society, organizations, and businesses. Kyoto, in particular, is regarded as Japan's cultural capital, and it is home to not only numerous architectures classified collectively by UNESCO, but also to distinctive Japanese hospitality, customs, philosophy, and ethics. The book is a useful resource for academics and business practitioners interested in the hospitality management, service management, and human resource management. The lessons and insights in this book will also throw light on the future course of the post-pandemic era with modern technologies and their transformation.

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