A full-colour regional road atlas featuring 39 pages of continuous road mapping. Covering an extensive area, including Bristol, Swindon, Reading, Slough, Guildford, Littlehampton, Portsmouth, Isle of Wight, Bournemouth, Cardiff, Newport, Weymouth, Sidmouth, Taunton and Weston-Super-Mare. This atlas is shown at a clear 2.5 miles to 1 inch scale (1.58 km to 1 cm) and includes the following features: Motorways open with full junction detail, motorways under construction and proposed, service areas, primary routes and destinations, A & B roads, selected minor roads, gradients 1:5 and steeper, tolls, mileages, county boundaries, spot heights and hill shading Selected fuel stations National Park boundaries Selected places of interest, tourist information centres and golf courses Also included are 15 city, town, airport or port plans for: Bath, Bournemouth, Bristol, Cardiff, Guildford, Portsmouth, Reading, Salisbury, Southampton, Swindon, Taunton, Winchester, Windsor, London Heathrow Airport, and Poole Port. The expansive index section lists cities, towns, villages, hamlets and locations covered by this atlas.

Risk management is a domain of management which comes to the fore in crisis. This book looks at risk management under crisis conditions in the COVID-19 pandemic context. The book synthesizes existing concepts, strategies, approaches and methods of risk management and provides the results of empirical research on risk and risk management during the COVID-19 pandemic. The research outcome was based on the authors' study on 42 enterprises of different sizes in various sectors, and these firms have either been negatively affected by COVID-19 or have thrived successfully under the new conditions of conducting business activities. The analysis looks at both the impact of the COVID-19 pandemic on the selected enterprises and the risk management measures these enterprises had taken in response to the emerging global trends. The book puts together key factors which could have determined the enterprises' failures and successes. The final part of the book reflects on how firms can build resilience in challenging times and suggests a model for business resilience. The comparative analysis will provide useful insights into key strategic approaches of risk management. The Open Access version of this book, available at http://www.taylorfrancis.com/books/oa-mono/10.4324/9781003131366/ has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license.

Featured in the PBS documentary "The Harvey Girls: Opportunity Bound
"
The legendary life and entrepreneurial vision of Fred Harvey helped shape American culture and history for three generations--from the 1880s all the way through World War II--and still influence our lives today in surprising and fascinating ways. Now award-winning journalist Stephen Fried re-creates the life of this unlikely American hero, the founding father of the nation's service industry, whose remarkable family business civilized the West and introduced America to Americans.
"Appetite for America" is the incredible real-life story of Fred Harvey--told in depth for the first time ever--as well as the story of this country's expansion into the Wild West of Bat Masterson and Billy the Kid, of the great days of the railroad, of a time when a deal could still be made with a handshake and the United States was still uniting. As a young immigrant, Fred Harvey worked his way up from dishwasher to household name: He was Ray Kroc before McDonald's, J. Willard Marriott before Marriott Hotels, Howard Schultz before Starbucks. His eating houses and hotels along the Atchison, Topeka, and Santa Fe railroad (including historic lodges still in use at the Grand Canyon) were patronized by princes, presidents, and countless ordinary travelers looking for the best cup of coffee in the country. Harvey's staff of carefully screened single young women--the celebrated Harvey Girls--were the country's first female workforce and became genuine Americana, even inspiring an MGM musical starring Judy Garland.
With the verve and passion of Fred Harvey himself, Stephen Fried tells the story of how this visionary built his business from a single lunch counter into a family empire whose marketing and innovations we still encounter in myriad ways. Inspiring, instructive, and hugely entertaining, "Appetite for America" is historical biography that is as richly rewarding as a slice of fresh apple pie--and every bit as satisfying.
"*With two photo inserts featuring over 75 images, and an appendix with over fifty Fred Harvey recipes, most of them never-before-published."

"From the Hardcover edition."

This is the dramatic story of the development and history of Sugarloaf ski resort from its beginnings as a hand-cleared path to an international ski and golfing resort of world renown. Many colorful people of international prominence are profiled, including Emile Allais, Jean Claude Killy, Billy Kidd, and Les Otten.

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."

This reference book provides promising strategies for investing in the promising healthcare and nursing sector of the People's Republic of China. The Chinese healthcare sector is growing steadily, and the Chinese government has recognized that the participation of foreign investors is essential to improve and develop the Chinese healthcare system, especially in metropolitan areas. This opens up opportunities and possibilities for foreign healthcare providers, whose investments are increasingly welcomed and supported by the Chinese government. The book presents ways to make safe and profitable investments in the Chinese healthcare market: from the construction of new hospitals and nursing homes to the introduction of the necessary medical equipment and the acquisition and recruitment of qualified staff. In particular, the legal framework conditions are highlighted.This book is a translation of the original German 1st edition Investitionen im chinesischen Gesundheits- und Pflegesektor by Bjoern Etgen, published by Springer Fachmedien Wiesbaden GmbH, part of Springer Nature in 2019. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content, so that the book will read stylistically differently from a conventional translation. Springer Nature works continuously to further the development of tools for the production of books and on the related technologies to support the authors.

This text provides a comprehensive look at the fast growing meetings and convention market segment. A useful "how- to" guide, it takes students through all aspects of selling and servicing a convention at a hotel or other group meeting facility. In addition, it profiles the customer for meetings and conventions, the planners in charge of site selection, and facilities they commonly use. Also includes "Industry Insiders" planning tips and case studies direct from professionals in Convention Services departments.

Truus van Bueren, Care for the Here and the Hereafter: a Multitude of Possibilities; Samuel K. Cohn, Jr., Triumph over Plague: Culture and Memory after the Black Death; Truus van Bueren and Otto Gerhard Oexle, Das Imaginarium der Sukzession: Uber Sukzessionsbilder und ihren Kontext; Brigitte Boggild Johannsen, Genealogical Representation in Gendered Perspective: on a Lost Royal Mausoleum from Early Sixteenth-Century Denmark; Jeroen Stumpel, The Case of the Missing Cross: Thoughts on the Context and Meaning of the Nassau Monuments in Breda; Volker Schier, Memorials Sung and Unsung: Liturgical Remembrance and its History; Corine Schleif, Forgotten Roles of Women as Donors: Sister Katerina Lemmel's Negotiated Exchanges in the Care for the Here and the Hereafter; Bram van den Hoven van Genderen, Utrecht Canons, Death and Funeral Regulations; Llewellyn C.J.J. Bogaers, Commemoration in a Utrecht Collegiate Church: Burial and Memorial Culture in St. Peter's (1054-1784); Louise van Tongerloo, Grablegung und Totengedenken bei Pilgerbruderschaften in Utrecht, mit einer Neuinterpretation von Scorels und Mors Bildnisreihen von Jerusalemfahrern; Bini Biemans and Truus van Bueren, A Veritable Treasure Trove: the Memorial Book of St. Nicholas's Convent in Utrecht and Its Art Donations; Bram van den Hoven van Genderen, Remembrance and Memoria: the Descriptions of Four Churches Compared; Julian Gardner, Epilogue: 'From hence your memory death cannot take'; About the authors and editors, Indexes.

This is the first book to provide the student of tourism, hospitality and events with all that they need to undertake statistical analysis using SPSS for research in their industry. Employing examples directly from the tourism, hospitality and events sector, it provides a comprehensive explanation on how appropriate statistical tools and methods can be identified for this research context and provides a step-by-step demonstration on how to carry out the chosen statistical operations. Each chapter opens with a sector-specific case study reflecting current research trends and issues from a range of different countries that are affecting the industry today. It is followed by an examination of the SPSS procedures relating to the case study and various solutions are offered. The implementation of clear, step-by-step demonstrations on how to carry out statistical operations using a combination of screenshots, diagrams, and tables aids the reader's understanding. Chapters close with thorough guidance on how to appropriately write up interpretations of the research in a report. Research implications and recommendations for tourism and hospitality businesses are also provided, to enable them to successfully create and manage research strategies in action. Adopting an interdisciplinary perspective and written by a range of industry experts from all over the globe, this book will be essential for all students and researchers in the field of tourism, hospitality, and events as well as all those in related fields with an interest in statistical data analysis.

This is the first book to provide the student of tourism, hospitality and events with all that they need to undertake statistical analysis using SPSS for research in their industry. Employing examples directly from the tourism, hospitality and events sector, it provides a comprehensive explanation on how appropriate statistical tools and methods can be identified for this research context and provides a step-by-step demonstration on how to carry out the chosen statistical operations. Each chapter opens with a sector-specific case study reflecting current research trends and issues from a range of different countries that are affecting the industry today. It is followed by an examination of the SPSS procedures relating to the case study and various solutions are offered. The implementation of clear, step-by-step demonstrations on how to carry out statistical operations using a combination of screenshots, diagrams, and tables aids the reader's understanding. Chapters close with thorough guidance on how to appropriately write up interpretations of the research in a report. Research implications and recommendations for tourism and hospitality businesses are also provided, to enable them to successfully create and manage research strategies in action. Adopting an interdisciplinary perspective and written by a range of industry experts from all over the globe, this book will be essential for all students and researchers in the field of tourism, hospitality, and events as well as all those in related fields with an interest in statistical data analysis.

"Innovation ist keine Pflicht - UEberleben aber auch nicht"Graham Horton Hotellerie und Gastronomie erleben derzeit sturmische Zeiten. Die Anspruche der reiseerfahrenen, multioptionalen, hybriden Gaste steigen, der Konkurrenzdruck ebenfalls, neue Geschaftsmodelle erobern bedeutende Marktanteile. Fur Gastgeber ist es essenziell, dieser Situation mit innovativen Loesungen zu begegnen, um den langfristigen Fortbestand des Unternehmens zu sichern. Doch was ist unter Innovationen zu verstehen und wodurch werden sie angestossen? Womit beginnt die Innovationstatigkeit, und ist sie jemals abgeschlossen? Wie kann man Innovationen systematisieren? Antworten auf diese und viele andere wichtige Fragen liefert Innovationen managen: Von der theoretischen Herangehensweise, die anhand zahlreicher Beispiele und Interviews aus der Praxis anschaulich beleuchtet wird, uber die Darstellung von Erfolgspotenzialen sowie notwendigen Voraussetzungen bis hin zu Methoden der Umsetzung zukunftsfahiger Ideen. Erfolgreiche Innovatoren berichten von eigenen Erfahrungen, die zum Aufbruch oder zur Konzeptuberarbeitung anregen.

Banking Associations, as business associations representing the interests of its members (banks) at the national level, in today's changing regulatory and economic environment have an increasingly important role not only in the Banking sector but in the wider economy. Their increasing importance is deriving from their mission, structure and capabilities to obtain and promote different interests in the economy and wider society. It is important to understand their mission, vision and activities and ideally to include Banking Associations in the market decision making process. Countries where that had previously been the case were observed to achieve a higher level of mutual understanding of different stakeholders, and thereby produced greater value-added.

This concise handbook addresses the processes of selling in the Hospitality Market. More and more, the act of selling is recognized as a function that is separate from and just as important as the function of marketing in the Hospitality Industry. The text takes a "how-to," "by the numbers" approach to consultative hospitality sales. It is filled with practical, useable information for all kinds of sales situations in the hospitality arena. The text takes the reader all the way from prospecting to negotiations through closing. It includes a chapter of personal selling "tools" and discusses listening skills. The text emphasizes ethics and attempts to create a customer-oriented sales person who succeeds by serving the needs of the customer. It is recommended as a support handbook in a traditional Hospitality Marketing and Sales course or as a primary text in a Sales Course.

By incorporating the latest advancement in complex system modeling and simulation into the service system research, this book makes a valuable contribution to this field that will lead service innovation and service management toward the digital twin and metaverse. It covers important topics such as computational experiments and parallel execution of a parallel service system, the modeling of artificial service systems, semi-parallel service systems, parallel service, and digital twin/metaverse. It also provides a unified framework for realizing a parallel service system that demonstrates the capabilities or potentials of adopting digital twin and metaverse. In addition, the book contains numerous solutions to real-world problems, through which both academic readers and practitioners will gain new perspectives on service systems, and learn how to model a parallel service system or how to use the model to analyze and understand the behaviors of the system. For academic readers, it sheds light on a new research direction within the service science/engineering domain made possible by the latest technologies. For practitioners, with the help of methods such as Agent-based Modeling and Simulation, the book will enable them to enhance their skills in designing or analyzing a service system.

This textbook discusses luxury marketing management, considering the broader range of decisions related to the complexities of offering luxury as services. Placing a strong emphasis on strategy as well as positioning and the market, it focuses on the challenges in luxury related to the traditional 4 Ps (Products, Place, Promotion and Price), in addition applying the service-dominant logic to luxury management in relation to the other 4 Ps in marketing decisions (People, Process, Panorama, and Productivity). The text opens with an exploration the history and evolution of the concept and definition of luxury and the effect upon the practice of luxury marketing today, concluding with an overview of the contemporary luxury market, description of the main players, and relevant industry trends. It then discusses marketing strategies as applied to the luxury market, including market identification, brand communication, product positioning, pricing, flow of goods, foreign market entry, and more. With contributions from luxury marketing practitioners to offer practical knowledge as well as real world cases studies, this textbook will equip students with a comprehensive understanding of marketing in the luxury industry and the tools necessary to be successful in the management of luxury brands.

The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business. In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.

This book aims to provide new research methods, theories and applications from various areas of management and engineering. In detail, the included scientific papers analyze and describe communication processes in the fields of logistics, informatics, service sciences and other related areas. The variety of the papers delivers added value for both scholars and practitioners. Information and communication technologies have been providing an effective network infrastructure and development platform for logistics and service operations. To meet the needs of consumers and to promote core competences, many institutions and firms have been developing new types of services. This proceeding focus on "AI and data driven technical and management innovation in logistics, informatics and services." In detail, the included scientific papers analyze the latest fundamental advances in the state of the art and practice of logistics, informatics, service operations and service science. This book is the documentation of the conference "11th International Conference on Logistics, Informatics and Service Sciences," which took place at the Shandong University. Due to the impact of COVID-19, LISS 2021 took place online as a virtual conference.

"Like Curt Flood and Oscar Robertson, who paved the way for free agency in sports, Ed O'Bannon decided there was a principle at stake... O'Bannon gave the movement to reform college sports...passion and purpose, animated by righteous indignation." -Jeremy Schaap, ESPN journalist and New York Times bestselling author In 2009, Ed O'Bannon, once a star for the 1995 NCAA Champion UCLA Bruins and a first-round NBA draft pick, thought he'd made peace with the NCAA's exploitive system of "amateurism." College athletes generated huge profits, yet-training nearly full-time, forced to tailor coursework around sports, often pawns in corrupt investigations-they saw little from those riches other than revocable scholarships and miniscule chances of going pro. Still, that was all in O'Bannon's past...until he saw the video game NCAA Basketball 09. As avatars of their college selves--their likenesses, achievements, and playing styles-O'Bannon and his teammates were still making money for the NCAA. So, when asked to fight the system for players past, present, and future-and seeking no personal financial reward, but rather the chance to make college sports more fair-he agreed to be the face of what became a landmark class-action lawsuit. Court Justice brings readers to the front lines of a critical battle in the long fight for players' rights while also offering O'Bannon's unique perspective on today's NCAA recruiting scandals. From the basketball court to the court of law facing NCAA executives, athletic directors, and "expert" witnesses; and finally to his innovative ideas for reform, O'Bannon breaks down history's most important victory yet against the inequitable model of multi-billion-dollar "amateur" sports.

Problems arise if budgets for services are held constant whilst prices rise. Education, cultural activities and health services are under constant budgetary pressure. The authors argue that the price of commodities is linked to demand and price increases would therefore seem to threaten the very existence of these services. The paradox of these services is that in spite of their exploding costs, demand persists. Policymakers struggle with the problematic question of whether to limit public service budgets as costs for their provision rise. The service sectors of advanced economies are surprisingly vigorous - the employment of an ever increasing share of the labour force is one phenomenon. Economists are perplexed by the interplay of slow service and fast goods productivity growth and wonder why the demand for services is so persistent. The Growth of Service Industries is intended for use by both policymakers and economists and serves as a useful introduction to service productivity analysis.

Agriculture is the backbone of our economic system. It provides not only food and raw material but also employment opportunities to a very large number of people. Higher atmospheric temperature has an impact on crop yields while the changes in rainfall could affect both crop quality and quantity. Climate change, therefore, could increase the prices of major crops in some regions. For the most vulnerable people, lower agricultural output means lower income. In addition, climate change is expected to increase the risk of illness and death from extreme heat and poor air quality. Recent evidence is the COVID-19 pandemic. Furthermore, climate change also affects the occurrence of other infectious diseases. A number of well-known diseases are climate-sensitive - malaria, dengue fever, and cholera among others. Tourism is considered as an industry and alternative contributor to a nation's income. It can generate employment opportunities and boost up the economy. This book, consisting of 26 chapters, focuses on the issues of agriculture, tourism and health for livelihood enhancement. It is essential to discuss these diverse issues in the field of geography as it encompasses interdisciplinary topics. The range of concerns at the national, regional and local levels is not confined to geography only but also involves other disciplines as well. Therefore, this book is a valuable source for scientists and researchers in allied fields such as livelihood, agriculture, land use, tourism management, health care and tribal studies. Furthermore, this book can be of immense help to the researchers, planners and decision makers engaged in solving problems in these areas in developing countries and beyond.

This is a short, accessible and practical guide to running venues which are in the business of hosting events. Using honest guidance peppered with the author's real-life situational anecdotes to contextualise the topics, the book is logically structured around the key stages of event management: pre-event, onsite and post-event. Topics covered include developing the client relationship, marketing, financial accountability, risk, interdepartmental communication, onsite procedures and post-event evaluation. This is a fundamental resource for all event management and hospitality students. It is also a book for anybody who manages a venue or is a venue event manager. The Practical Guide to Managing Event Venues makes the business of venue management appealing, understandable and achievable.

This book consolidates international, contemporary and topical case study based research in tourism, travel, hospitality and events. Case studies can make learning more attractive and interesting as well as enable students to understand the theory better and develop their analytical and problem-solving skills. Using industry as an open living lab, case study based research infuses scholars into real-world industry challenges and inspires them to theorise and advance our knowledge frontiers. The book includes international case studies that can help tourism scholars build and advance (new) theories and enrich their educational practices. Case studies are accompanied with a teaching note guiding scholars to integrate case studies into instruction. Dr Kirsten Holmes, Chair, Council for Australasian Tourism and Hospitality Education (CAUTHE) There is a vital need for contemporary and well-structured case studies for use in tourism teaching. By including case studies from Australasia and key destination regions in Asia, Europe, and the Caribbean, the book is helpful for tertiary teachers globally. Professor Xander Lub, President, EuroCHRIE The book inspires educators and students. The cases provide context to students' learning and demonstrate the richness and variation of the industry. The book also clearly demonstrates how research can inform our teaching. Professor Brian King, Chair, THE-ICE Assessment Panel The book includes cases under five themes: experiences, operations, technologies, strategy and marketing, and destinations. The book provides subject lecturers with a structure to guide students of applying theory into practice. Dr Paul Whitelaw, Academic Director, Southern Cross University This book marks a significant contribution to hospitality, tourism and events pedagogy at undergraduate and postgraduate level. At a time when the industry is demanding that our graduates have a strong grasp of "real world issues", the case study approach provides an accessible, meaningful and relatable means by which students can engage in real world issues.

In the world of industry and management producing 'intangible products' poses unique challenges. This book provides a comprehensive framework on these unique management issues and looks into the special characteristics of services and conditions necessary for success in the management of service organizations

This classic book, as relevant as ever and updated, provides a set of ideas which has proved its power and validity beyond the fads of the moment, over an extended period of time. A book that is at the same time very holistic and conceptual, and yet both easy to grasp and to translate into practical action.

It also evokes an alternative perspective on services, namely that of refocusing attention from the production and the product to the value creation process of customers. With these perspectivess every company todays needs to see itself as a service company.

The book stresses the need for a streamlined service management system and analyses and illustrates growth strategies and the nature of innovation —but above all it emphasizes the special role played by good leadership. In particular, this edition looks at the role of technology in services as well as — more generally —the role of services in society.

Of great value to managers and academics involved in the service industry this practical book, which has been translated into eight languages, will stimulate people to analyse and act on their situations.

This open access book is the proceedings of the International Federation for IT and Travel & Tourism (IFITT)'s 28th Annual International eTourism Conference, which assembles the latest research presented at the ENTER21@yourplace virtual conference January 19-22, 2021. This book advances the current knowledge base of information and communication technologies and tourism in the areas of social media and sharing economy, technology including AI-driven technologies, research related to destination management and innovations, COVID-19 repercussions, and others. Readers will find a wealth of state-of-the-art insights, ideas, and case studies on how information and communication technologies can be applied in travel and tourism as we encounter new opportunities and challenges in an unpredictable world.