Das Lexikon vermittelt zuverlassig und aktuell Orientierung uber Erscheinungen und Vorgange im Bereich der Lebensversicherung, die in Zeiten der privaten Vorsorge fur alle Burger an Bedeutung gewonnen hat. Kriterium fur die Auswahl der Stichworte ist das aktuelle Standardwissen in der Versicherungswirtschaft. Uber wichtige Gebiete informieren Stichwortaufsatze, die von namhaften Experten verfasst worden sind."

This book gives a detailed insight into the tour operator sector, particularly in Britain and Germany. Moreover, a theoretical framework ist developed, providing a useful methodology for the study of a sector or industry.

An engaging story of life and death, An Odd Undertaking features Bill Wood's memories of his career as an undertaker in London during the 1990s. From learning the trade, to the challenging work of body removal, to humorous tales about what happens when things don't go quite as planned, this is a thoroughly entertaining and thought provoking read. Follow Bill in the wake of the Grim Reaper as he meanders through topics as varied as funerals, exhumations and mortuary tales, while respecting the solemnity of death and quelling some of the myths and misunderstandings about undertakers and funerals along the way. An Odd Undertaking is a book that is as much about life as it is about death, a fascinating read on an unusual topic.

The world arms market has been in continuous flux since the end of the Cold War. This volume provides a policy-relevant analysis of the complex web of contemporary economic trends, political developments and strategic considerations that are shaping the contours of the new post-Cold War world market for weaponry.

The economics of the service sector has recently attracted a large attention. At a macroeconomic level, the discussion has been focused on the issues concerning the relationship between the expansion of the service industry and the potential for a stable and sustained growth. Slow productivity growth, due to the largely non tradable nature of the output, lack of competition due either to regulations or to barriers to entry are among the "bads" sometimes associated with a "service led" growth. On the other hand new working places are created in the service industries at a rate much higher than in the industrial ones. Is a lower rate of technological change and the continuing of inflationary tensions the price to pay for a sustained expansion of employment in the service sector? These are in a nutshell the questions that led CElS (Centre for International Studies on Economic Growth - University of Rome "Tor Vergata") to organize the International Seminar on "The Service Sector: Productivity and Growth" held in Rome in May 1993, whose revised proceedings are published in this volume. The economists and academicians invited to the conference have faced the issues mentioned above from different perspectives, but they concentrated especially on the problems relative to growth and productivity.

This book serves a unique purpose within the world of engineering. It covers the economics of modern manufacturing and focuses on examining the techniques and methods from a cost perspective. It can be used by both students and professionals alike. The book is useful to students in industrial engineering and mechanical engineering programs as a primary textbook for engineering economy, production costing, and related courses. It can also be used by MBA students specializing in production management and finance. Specific topics of coverage include the computation of direct and indirect cost for manufacturing operations, including a variety of overhead operations in such an environment. Costing of manufacturing methods such as casting, forging, turning, milling, and welding is addressed along with inventory analysis. The book also includes fundamental concepts such as cash flow analysis, present and future worth analysis, and rate of return analysis. Related topics such as equipment replacement, comparison of alternatives, depreciation, buy versus make decisions, interest factors, and equivalence are covered in detail as well. Key Features: Addresses the costing of manufacturing operations through a step-by-step problem solving approach. Includes traditional engineering topics such as cash flow analysis, present worth, future worth analysis, replacement analysis, equivalence, and depreciation are addressed in depth as well. Offers a variety of solved examples that can be used to develop a thorough understanding of the underlying concept. Provides a number of practice problems at the end of each chapter. Presents a large number of figures and tables in almost every chapter, to assist in visualizing the concept and apply it successfully. Production Economics: Evaluating Costs of Operations in Manufacturing and Service Industries focuses on rigorous problem solving. Each topic is presented succinctly along with numerous solved examples, along with a large number of end-of-chapter practice problems where applicable.

Taking a new approach to a relatively underexplored area, this book examines the concept of authenticity and its relevance to marketing management. The author draws on several disciplines, including arts, philosophy, sociology and psychology, as well as focusing on important sub-fields within the field of marketing such as consumer behaviour and tourism. Presenting data from interviews with managers and consumers, and summarising and critiquing recent developments within the field, From Arts to Marketing is a timely and much-needed addition to literature and will be useful to those researching consumer behaviour, brand management and marketing more generally.

by RolfM. Jeker, Federal Office for Foreign Economic Affairs Services have only quite recently become an important issue in foreign economic policy and particularly in international trade negotiations. Trade policy was traditionally perceived to deal almost exclusively with exports and imports of goods. The increasing importance of services both nationally and internationally is, mainly, due to the gains in agricultural and industrial productiv ity (freeing resources for services activities), and the progress in communication technology, facilitating trade in invisibles. Notable examples of contractual and legal frameworks for services in international trade relations are the internal market program of the European Community extended by the Agreement on the European Economic Are. a (EEA) to EFTA countries, the multi lateral Uruguay-Round negotiations under the auspices of the GATT on a General Agreement on Trade in Services (GATS), and the North American Free Trade Agreement (NAFTA) signed by the United States, Canada and Mexico. This trend is of particular significance to Switzerland, a country where services contribute about 65% to the value added of the economy, a share which will probably still increase somewhat. Ser vices also contribute to an important extent to the traditional surplus in the current account of the Swiss balance of payments. Switzerland clearly has comparative advantages in the field of ser vices, as is well demonstrated by its long and successful tradition in key services sectors like banking, insurance, tourism, consulting and engineering."

Many governments are pursuing with relentless vigor a neoconservative/transnational corporate program of globalization, privatization, deregulation, cutbacks to social programs, and downsizing of the public sector. Countries are forming into giant "free trade" blocs. Increasingly they lack the will and desire to resist encroachments of world "superculture". Furthermore, they encourage heightened commoditization of information and knowledge, for instance through provisions in bilateral and multilateral trade treaties. The analytical underpinning and ideological justification for this neoconservative/transnational corporate policy agenda is mainstream (neo-classical) economics.

Focusing on the centrality of information/communication to economic and ecological processes, "Communication and the Transformation of Economics" cuts at the philosophical/ideological root of this neoconservative policy agenda. Mainstream economics assumes a commodity status for information, even though information is indivisible, subjective, shared, and intangible. Information, in other words, is quite ill-suited to commodity treatment. Likewise, neoclassicism posits communication as comprising merely acts of commodity exchange, thereby ignoring gift relations; dialogic interactions; the cumulative, transformative properties of all informational interchange; and the social or community context within which communicative action takes place.

Continuing in the tradition of writers such as Russel Wallace, Thorstein Veblen, Karl Polyani, E. F. Schumacher, Kenneth E. Boulding, and Herman Daly, Robert Babe proposes infusing mainstream economics with realistic and expansive conceptions of information/communication in order to better comprehend twenty-first-century issues and progress toward a more sustainable, more just, and more democratic economic/communicatory order.

Combining a range of case studies with theoretical research, this volume analyzes current developments and best practice. The contributors discuss innovative approaches in assessment, peer assessment, the NCVQ model, the positive side of assessment, staff training for assessment, and much more.

Struggling to apply Lean effectively in your office environment? Office Lean is a book for anyone who wants to apply Lean better in contexts where the work is both intangible and complex. it explains in simple terms, what Lean is -- and what Lean isn't -- enabling office professionals to understand how it can be successfully applied to their complex office-based work environments. Contrary to popular opinion, Lean is not only for mass manufacturing or healthcare. It applies just as much to the digital world of "knowledge work" industries such as banking and financial services, software development, and government. But the fundamental concepts, straight from the factory floor, need a fair amount of translation to be effectively applied in cube farms. Overturning the common perception that Lean is about imposing rigid rules, or simply eliminating waste in the name of "efficiency", Eakin presents Lean as a dynamic, flexible, people-centric philosophy that delivers outstanding business results by improving employee engagement and customer experience. Office Lean helps Lean practitioners (leaders/managers and coaches/consultants) working in professional office environments access the amazing, transformative results Lean can bring to their specific domains. It combines clear explanations of the core concepts of the Lean philosophy with relevant, practical examples from the fields of accounting, finance, insurance, IT and government.

Volunteers are central to sport at all levels, from mega-events to grassroots clubs. Sport Volunteering is a definitive guide to the issues associated with managing volunteers in sport. The book focuses on the psychology of the voluntary experience, the challenges inherent in managing a volunteer workforce for not-for-profit and other groups, and the development of volunteers. It provides a perspective on the roles of volunteers in the development and delivery of sport in a range of contexts - events, clubs, associations and other non-profit groups - and explores important contemporary issues such as sustainability, diversity and the management of risk. This book is essential reading for anybody studying sport volunteering or managing volunteers in sport, and a valuable resource for students of sport development, sport management, sport business, sport events, sport administration, sport policy, community sport, sport facilities, sport operations, event management or sport coaching.

Volunteers are central to sport at all levels, from mega-events to grassroots clubs. Sport Volunteering is a definitive guide to the issues associated with managing volunteers in sport. The book focuses on the psychology of the voluntary experience, the challenges inherent in managing a volunteer workforce for not-for-profit and other groups, and the development of volunteers. It provides a perspective on the roles of volunteers in the development and delivery of sport in a range of contexts - events, clubs, associations and other non-profit groups - and explores important contemporary issues such as sustainability, diversity and the management of risk. This book is essential reading for anybody studying sport volunteering or managing volunteers in sport, and a valuable resource for students of sport development, sport management, sport business, sport events, sport administration, sport policy, community sport, sport facilities, sport operations, event management or sport coaching.

When pro football players formed a union to stand up against the NFL for their own interests, they chose lawyer Ed Garvey as their Executive Director. The NFL Players Association (NFLPA), would take on the NFL over player contracts, collective bargaining agreements, and antitrust suits. It lobbied for players' free agency, contract rights, and impartial arbitration of disciplinary disputes. Garvey navigated strikes, lockouts, scabs, stooges, lies, as well as the sports media complex-to maintain players' dignity. According to the league, the players were to take what they were given and "never ask why." In Never Ask "Why," journalist Chuck Cascio presents the late Garvey's rich account of the early years of the NFLPA, taking readers among the players as they held the league accountable to play fair. Learning from their mistakes, the NFLPA would succeed in curbing commissioner Pete Rozelle's disciplinary power and striking down the Rozelle Rule's absolute control over free agency. Garvey tells the intimate stories of how pro football players, rivals on the field, rallied together to stand up for themselves. He worked tirelessly to change a system that exploited players and even controlled the media. In the end, Garvey shows how the NFLPA transformed the state of pro sports leagues today and how, even still, they work to keep down the players on whose backs they profit.

This textbook provides students with an essential introduction to the theoretical underpinnings and practicalities of managing the marketing of events. As a strong emerging industry, events are now contributing significantly to economies around the world and particularly within the UK. In order to market events effectively it is vital to consider marketing of events from the organiser s perspective and link it to those of the consumers attending events. As such, this is the first book on the topic which reflects the unique characteristics of marketing in the Events industry by exploring both sides of the marketing coin the supply and the demand in the specific context of events.

The book begins by defining events and the implications this has for events marketing. It then moves on to explore the event marketing landscape before discussing the consumer experience of and involvement with event marketing. Finally it focuses on the strategies and tactics employed to manage the marketing activities related to events, proposing a shift away from dominant Marketing Mix paradigm to a more consumer focussed and integrated approach. Offering comprehensive coverage the title introduces the reader to core principles as well as current developments such as e marketing, social media, sponsorship and PR and integrates practical examples from around the world to show the application of theory. Learning objectives, chapter summaries, discussion questions and annotated further reading lists aid navigation throughout the book, spur critical thinking and further students knowledge.

This accessible and comprehensive account of Events Marketing and Management is essential reading for all students and future managers.
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Schwerpunkt des Werkes ist das strategische Bankmanagement unter integrativem Bezug auf den Ansatz von Porter einerseits und des resource-based view andererseits. Es geht also strategisch um Marktpositionierung und Marktentwicklung von Banken.

Since the early 1960s exports of manufactures from developing countries have grown rapidly. Widening gaps between the wages of rich and poor countries, coupled with dramatic declines in transportation costs and increased technological capabilities, led to this growth. Production of labor-intensive goods in newly industrializing economies became a significant factor in work markets. Industrial country firms responded to this situation by integrating production processes were transferred abroad to countries with an abundance of cheap labor, while technologically advanced components were supplied at home. In this book the authors evaluate the positive and negative aspects of foreign assembly and suggest ways in which it may develop and affect the future of North-South relations. They examine in detail the U.S. semiconductor industry, the first to go abroad on a large scale. They also chart the development of the semiconductor industries of Western Europe and Japan, and show the strengths and weaknesses of the various policy alternatives available in this rapidly growing, highly competitive industry. In other chapters they present case studies of the assembly industries in Mexico, Haiti, and Colombia. Mexico, which shares a 2,000-mile border with the United States, is the most important partner of the United States in assembly activities abroad. Haiti, one of the poorest countries in the world, has received a strong economic stimulus from assembly. The explosive growth of Colombian assembly for the U.S. market came as that country rose to be the fifth largest industrial producer in Latin America. The book concludes with an overview of the domestic political, social, and economic effects of the reorganization of industry abroad and a summary of the policy implications, both for the United States and for the developing countries that are its manufacturing partners.

Sport is a geographic phenomenon. The physical and organizational infrastructure of sport occupies a prominent place in our society. This important book takes an explicitly spatial approach to sport, bringing together research in geography, sport studies and related disciplines to articulate a critical approach to 'sports geography'. Critical Geographies of Sport illustrates this approach by engaging directly with a variety of theoretical traditions as well as the latest research methods. Each chapter showcases the merits of a geographic approach to the study of sport - ranging from football to running, horseracing and professional wrestling. Including cases from Asia, Africa, the Middle East, Europe and the Americas, the book highlights the ways that space and power are produced through sport and its concomitant infrastructures, agencies and networks. Holding these power relations at the center of its analysis, it considers sport as a unique lens onto our understanding of space. Truly global in its perspective, it is fascinating reading for any student or scholar with an interest in sport and politics, sport and society, or human geography.

Le Cordon Bleu Cuisine Foundations presents the definitive concepts and techniques of classic French cuisine in an artfully designed package that captures the rich tradition of Le Cordon Bleu in a contemporary, international setting. Extensively researched, this landmark texts traces French culinary technique and foundations back through the 20th-century codification by Auguste Escoffier to the earlier innovations of Jules Gouffe, Urbain Dubois, Antonin Careme, and other noted chefs of earlier generations to deliver a truly authoritative work. Illustrated with thousands of highly detailed photographs that reveal the proper cooking and preparation techniques, Le Cordon Bleu Cuisine Foundations passes the exceptional history of traditional, modern, nouvelle, and actual French cuisine on to a new generation of culinarians.

This is the first book to discuss workplace harm through an ultra-realist lens and examines the connection between individuals, their working conditions and management culture. It investigates the reorganisation of labour markets and the shift from security to flexibility, a central function of consumer capitalism and highlights working conditions and organisational practices which employees experience as normal and routine but within which multiple harms occur. Reconnecting ideology and political economy with workplace studies, it uses examples of legal and illegal activity to demonstrate the multiple harms within the service economy.

This Practical Guide to Event Promotion offers the reader a short and succinct overview of the range of marketing communication materials from print to social marketing that can be used to promote an event successfully to the correct target markets. It includes invaluable advice on how to identify the type of communication tools most applicable to the type of event that is being promoted and its target market; how to effectively use and implement these; useful tips on things to avoid; as well as suggested time frames to use before, during and after the event. Examples of best practice and insights from events marketers are integrated throughout. Although full of practical information, a strong theoretical base underpins the advice included on how event managers can apply communication and persuasion theory to key audiences. This book will be a useful resource for Events Management students putting on an event as part of their course and for assessments, and those wanting to convert general theory into practical skills they will use in the workplace.

This edition stresses some critical reflectons regarding security policies before and during Sport Events in our contemporary era of generalized insecurity. Sport competitions at the national, European and global levels have evolved in terms of economic investment, social importance and media coverage. However, this evolution has brought with it major political concerns. At the same time, the dominant question regarding the organization of competitions in our post-modern, neoliberal risk societies is the creation of a safe and secure milieu; the need of construction of an environment of life where sport events and the multiple activities and interests related to them can be kept safe from any risk and potentially harmful occurrence. In the name of security, anticipatory dispositifs and risk management practices, rationalities and technologies of government do not exclusively attempt to prevent disastrous incidents or to maintain order in situ. Involving a set of heteronymous public and private organizations and bureaucraties, state "experts" and not state "security managers", proactive security strategies seek to imagine the future, to pre-empt, to act in advance, to anticipate possible catastrophic incidents by managing populations and spaces in order to set, to assure, with any cost, the ideal conditions. The aim of this volume is to highlight the complex set of legal provisions, surveillance and policing practices, discourses, bureaucratic procedures and spatial and architectural forms underpin the security governance of sport events and their effects in the contemporary era of widespread uncertainty. This book was published as a special issue of Sport in Society.

This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.