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Books > Business & Economics > Industry & industrial studies > Service industries > General

The Technologized Investor - Innovation through Reorientation (Hardcover): Ashby H.B. Monk, Dane Rook The Technologized Investor - Innovation through Reorientation (Hardcover)
Ashby H.B. Monk, Dane Rook
R945 R894 Discovery Miles 8 940 Save R51 (5%) Ships in 12 - 19 working days

An essential guide for finance managers to leverage advanced technology in long-term investing. Institutional Investors underpin our capitalist world, and could play a major role in addressing some of the greatest challenges to society such as climate change, the ballooning wealth gap, declining infrastructure, aging populations, and the need for stable funding for the sciences and arts. Advanced technology can help institutional Investors deliver the funds needed to tackle these grave challenges. The Technologized Investor is a practical guide showing how institutional Investors can gain the capabilities for deep innovation by reorienting their strategies and organizations around advanced technology. It dissects why technology has historically failed institutional Investors and recommends realistic changes that they can make to unlock technological superpowers. Grounded in the actual experiences of institutional Investors from around the globe, it's a unique reference manual for practitioners on how to reboot their organizations for long-term performance. The book walks readers through many detailed frameworks for analyzing how well new technologies fit with their organization's goals and resources, as well as how to make the organization itself more robust to technological change. It also envisions the ways that the durable empowerment of institutional Investors enables them to achieve their long-term objectives. Based on first-hand empirical analysis, the book will help institutional Investors to rethink their perspectives on the role of technology in their organizations, and the future possibilities it can unlock.

Global Trends - Facing up to a Changing World (Paperback, 1st ed. 2012): A. Done Global Trends - Facing up to a Changing World (Paperback, 1st ed. 2012)
A. Done
R1,525 Discovery Miles 15 250 Ships in 10 - 15 working days

Looks at the bigger picture, and the future trends that are going to affect the global business world over the next few years. The author analyses traditional themes such as technology and sustainability but also takes into consideration the effects of developments in other areas such as health, education and demographics

Stuck with Tourism - Space, Power, and Labor in Contemporary Yucatan (Paperback): Matilde Cordoba Azcarate Stuck with Tourism - Space, Power, and Labor in Contemporary Yucatan (Paperback)
Matilde Cordoba Azcarate
R680 Discovery Miles 6 800 Ships in 12 - 19 working days

Tourism has become one of the most powerful forces organizing the predatory geographies of late capitalism. It creates entangled futures of exploitation and dependence, extracting resources and labor, and eclipsing other ways of doing, living, and imagining life. And yet, tourism also creates jobs, encourages infrastructure development, and in many places inspires the only possibility of hope and well-being. Stuck with Tourism explores the ambivalent nature of tourism by drawing on ethnographic evidence from the Mexican Yucatan Peninsula, a region voraciously transformed by tourism development over the past forty years. Contrasting labor and lived experiences at the beach resorts of Cancun, protected natural enclaves along the Gulf coast, historical buildings of the colonial past, and maquilas for souvenir production in the Maya heartland, this book explores the moral, political, ecological, and everyday dilemmas that emerge when, as Yucatan's inhabitants put it, people get stuck in tourism's grip.

Privatizing Public Housing (Paperback): John C Weicher Privatizing Public Housing (Paperback)
John C Weicher
R238 R221 Discovery Miles 2 210 Save R17 (7%) Ships in 10 - 15 working days

This volume explains why there is bipartisan interest in US privatisation of public housing and how it can be accomplished.

Southern England A-Z Road Atlas (Paperback, 13th Revised edition): A-Z Maps Southern England A-Z Road Atlas (Paperback, 13th Revised edition)
A-Z Maps
R251 R230 Discovery Miles 2 300 Save R21 (8%) Ships in 9 - 17 working days

A full-colour regional road atlas featuring 39 pages of continuous road mapping. Covering an extensive area, including Bristol, Swindon, Reading, Slough, Guildford, Littlehampton, Portsmouth, Isle of Wight, Bournemouth, Cardiff, Newport, Weymouth, Sidmouth, Taunton and Weston-Super-Mare. This atlas is shown at a clear 2.5 miles to 1 inch scale (1.58 km to 1 cm) and includes the following features: Motorways open with full junction detail, motorways under construction and proposed, service areas, primary routes and destinations, A & B roads, selected minor roads, gradients 1:5 and steeper, tolls, mileages, county boundaries, spot heights and hill shading Selected fuel stations National Park boundaries Selected places of interest, tourist information centres and golf courses Also included are 15 city, town, airport or port plans for: Bath, Bournemouth, Bristol, Cardiff, Guildford, Portsmouth, Reading, Salisbury, Southampton, Swindon, Taunton, Winchester, Windsor, London Heathrow Airport, and Poole Port. The expansive index section lists cities, towns, villages, hamlets and locations covered by this atlas.

South West England A-Z Road Atlas (Paperback): A-Z Maps South West England A-Z Road Atlas (Paperback)
A-Z Maps
R251 R230 Discovery Miles 2 300 Save R21 (8%) Ships in 9 - 17 working days

This full-colour road atlas features 30 pages of continuous road mapping. Includes Cornwall, Devon, Dorset, Plymouth Somerset and Torbay. Published at a clear 2.5 miles to 1 inch the following features are shown on the road mapping: Motorways with full junction detail, primary routes and destinations, A & B roads, under construction and proposed roads, service areas, tolls, mileages, county and unitary authority boundaries Selected places of interest and tourist information centres Also included are 3 city plans for Exeter, Plymouth and Taunton. The comprehensive index section lists cities, towns, villages, hamlets and locations covered by this atlas.

The Hog Ranches of Wyoming - Liquor, Lust, and Lies under Sagebrush Skies (Paperback): Larry K Brown The Hog Ranches of Wyoming - Liquor, Lust, and Lies under Sagebrush Skies (Paperback)
Larry K Brown
R315 R293 Discovery Miles 2 930 Save R22 (7%) Ships in 10 - 15 working days

Larry Brown has Gathered the stories of Wyoming's hog ranches, from Mother Featherlegs' place to the Nine Mile Ranch to the Hog Ranch at Fetterman. These colorful sties were brimming with sin, gunplay, gambling, murder, outlaws, and romance. There, a customer might while away his free time with a shot of rye, a game of faro, and a roll in the crib with a "soiled angel" made passably attractive by loneliness and miles of sage.

Dienstleistungsmanagement - Grundlagen - Konzepte - Instrumente (German, Book, 9., uberarb. u. erw. Aufl. 2022): Sabine Haller,... Dienstleistungsmanagement - Grundlagen - Konzepte - Instrumente (German, Book, 9., uberarb. u. erw. Aufl. 2022)
Sabine Haller, Christian Wissing
R1,508 Discovery Miles 15 080 Ships in 10 - 15 working days

In diesem Lehrbuch werden die zentralen Aufgaben des Dienstleistungsmanagements praxisnah erlautert. Auf der Basis von zahlreichen Beispielen setzen Sabine Haller und Christian Wissing zwei Schwerpunkte: Digitalisierung und Kundenorientierung. Denn die Ausrichtung an Technologien und Menschen ist der Erfolgsfaktor, an dem sich ein erfolgreiches Dienstleistungsmanagement messen lassen muss. Moderne Serviceanbieter planen effektiv und handeln effizient; bei der Produktentwicklung, dem Prozess- und Qualitatsmanagement, der Kapazitatsplanung, dem Marketing, der Mitarbeiterfuhrung und der Erfolgssteuerung. Dieses Buch eignet sich vor allem fur Lehrende und Studierende sowie fur Fach- und Fuhrungskrafte der Betriebswirtschaft mit den Schwerpunkten Marketing und Dienstleistungen. Neu in der 9. Auflage: Insbesondere wurden Konzepte und Beispiele zum Dienstleistungsmarketing, zum Qualitatsmanagement, zum Projektmanagement und zu den Internationalisierungsstrategien aktualisiert. Zudem wurde die Auflage um interaktive Flashcards erweitert: Laden Sie die Springer Nature Flashcards-App herunter und nutzen Sie exklusive Inhalte, um Ihr Wissen zu prufen und zu vertiefen.

Die Digitale Genossenschaftsbank - Strategische Herausforderungen Und Implementierung (German, Paperback): Kai-Ingo Voigt Die Digitale Genossenschaftsbank - Strategische Herausforderungen Und Implementierung (German, Paperback)
Kai-Ingo Voigt
R619 R557 Discovery Miles 5 570 Save R62 (10%) Ships in 10 - 15 working days
Brides, Inc. - American Weddings and the Business of Tradition (Paperback): Vicki Howard Brides, Inc. - American Weddings and the Business of Tradition (Paperback)
Vicki Howard
R725 Discovery Miles 7 250 Ships in 12 - 19 working days

Named "Best of the Best from the University Presses" for 2007 by the American Library AssociationWeddings today are a $70-billion business, yet no one has explained how the industry has become such a significant component of the American economy. In "Brides, Inc.," Vicki Howard goes behind the scenes of the various firms involved--from jewelers to caterers--to explore the origins of the lavish American wedding, demonstrating the important role commercial interests have played in shaping traditions most of us take for granted.Howard reveals how many of our customs and wedding rituals were the product of sophisticated advertising campaigns, merchandising promotions, and entrepreneurial innovations. Tracing the rise of the wedding industry from the 1920s through the 1950s, the author explains that retailers, bridal consultants, etiquette writers, caterers, and many others invented traditions--from the diamond engagement ring and double-ring ceremony to the gift registry to the package-deal catered affair. These businesses and entrepreneurs, many of them women, transformed wedding culture and set the stage for today's multibillion-dollar industry.The wedding industry began to take shape between the 1920s and the 1950s. Bridal magazine editors and etiquette writers, jewelers, department store window display artists, bridal consultants, fashion designers, and caterers invented new consumer rites and promoted higher standards of wedding consumption. Claiming ties with "ancient customs" and various historical periods, the wedding industry promoted new goods and services as timeless and unchanging. It introduced new ring customs and wedding apparel fashions, and "modern" services, such as gift registries that rationalized gift customs, bridal salons that saved time and made wedding planning more efficient, and wedding packages that standardized ceremonies and reception celebrations.During World War II, the traditional white wedding grew even more prevalent as jewelers and bridal gown manufacturers successfully sought exemptions from wartime restrictions, linking the diamond engagement ring, the double-ring ceremony, and the formal white wedding gown with democracy and American prosperity. By the 1950s, the wedding industry had made the formal white wedding tradition a part of a new cult of marriage and the modern American Dream.Entertaining and informative, "Brides, Inc." reveals the origins and development of this most exemplary American enterprise and brings the story up to the present with a discussion of such new phenomena as David's Bridal and the gay wedding industry.

Nachhaltiges 360 Degrees-Management im Tourismus (German, Paperback): Carolin Steinhauser, Suzann Heinemann Nachhaltiges 360 Degrees-Management im Tourismus (German, Paperback)
Carolin Steinhauser, Suzann Heinemann
R1,076 R905 Discovery Miles 9 050 Save R171 (16%) Ships in 10 - 15 working days
Athletic Director's Desk Reference (Paperback, 2nd edition): Donna A Lopiano, Connee Zotos Athletic Director's Desk Reference (Paperback, 2nd edition)
Donna A Lopiano, Connee Zotos
R2,784 Discovery Miles 27 840 Ships in 12 - 19 working days

Athletic Director's Desk Reference, Second Edition With HKPropel Access, is the most comprehensive resource available for collegiate and high school athletic administrators. Expert leadership advice and practical tools guide administrators in successfully navigating increasingly complex roles in athletic programs of any size. With more than 75 combined years of experience as athletic program administrators, coaches, and consultants, the authors deliver an engaging narrative and professional insights for athletic directors of all levels. The modern demands on athletic programs and evolving safety and culture issues are reflected in this updated edition, with new content on Title IX compliance, social media communications, planning tools for budgets, cost-saving strategies, revenue generating opportunities, student-athlete mental health, concussion protocols, athletes' rights, Esports, and more. Offering a solid foundation of information every athletic director needs to know, plus clear advice on day-to-day operations, this essential resource can be used as an immediate practical guide through the real-world issues typically encountered by every athletic director. An extended table of contents provides an outline of the book elements so athletic directors can quickly find relevant tools within the book and easily reference the corresponding online materials, enabling administrators to confront issues and lead with confidence. Throughout the book, management tips deliver professional advice, foundational information, problem-solving strategies, and suggestions for management of employees, programs, events, and facilities. Planning tools provide specific steps and considerations to take when developing strategic plans, action plans, professional development plans, and governance systems. More than 300 documents are delivered through HKPropel. These valuable time-saving resources can be downloaded and customized to suit the needs of any athletic program. Educational resources can be used for teaching and motivating staff, campus constituents, volunteers, and student athletes. Evaluation instruments and risk assessments help today's athletic administrators assess job performance, evaluate program contents, identify risks, and prevent litigation. Policies and forms are easily modified, enabling athletic directors to produce effective policies and procedures that meet their unique needs while saving significant time. The advice and tools in Athletic Director's Desk Reference allow professionals to turn theory into immediate practice. The book addresses all the various policy, procedure, and system needs required for becoming an efficient and effective athletic director overseeing a successful athletic program. Note: A code for accessing HKPropel is included with all new print books.

Lean Management und Kaizen - Grundlagen aus Fallen und Beispielen in Operations und Supply Chain Management (German, Paperback,... Lean Management und Kaizen - Grundlagen aus Fallen und Beispielen in Operations und Supply Chain Management (German, Paperback, 1. Aufl. 2023)
Marc Helmold
R1,745 Discovery Miles 17 450 Ships in 10 - 15 working days

Das Buch bietet einen ganzheitlichen und praktischen Ansatz fur das Lean Management in der gesamten Wertschoepfungskette eines Unternehmens. Der Rahmen und die Instrumente des Lean Managements zeigen die optimale Gestaltung und Anwendung von Methoden, Werkzeugen und Prinzipien fur Unternehmen und Organisationen. Der Autor beschreibt umfassend, wie Unternehmen durch Lean Management in die Lage versetzt werden, sich auf wertschoepfende Tatigkeiten und Prozesse zu konzentrieren, um einen langfristigen und nachhaltigen Wettbewerbsvorteil zu erzielen. Anhand einer Fulle von Best Practices, Branchenbeispielen und Fallstudien werden die Vielfalt und die Moeglichkeiten von Lean-Management-Methoden, -Methoden und -Prinzipien aufgezeigt. Daruber hinaus zeigt das Buch, wie die Lean-Management-Prinzipien letztlich in Branchen wie der Automobilindustrie, dem Gesundheitswesen, dem Bildungswesen und dem Dienstleistungssektor angewendet werden.

Unearthly Landscapes - NZ's Early Cemeteries, Churchyards and Urupa (Paperback): Stephen Deed Unearthly Landscapes - NZ's Early Cemeteries, Churchyards and Urupa (Paperback)
Stephen Deed
R705 R669 Discovery Miles 6 690 Save R36 (5%) Ships in 12 - 19 working days

By the nineteenth century the ancient parish churchyards of Britain, burdened with generations of dead, were unable to cope with the strain of rising numbers of corpses. Public concern about health problems eventually put an end to the local parish churchyard burial, and by the time settlers set sail for New Zealand new, larger "modern" cemeteries were being established on the edges of towns. Immigrants brought with them a range of burial traditions, and of course Maori, already long established, had their own rituals. Over time, the various customs borrowed from one another to form a uniquely New Zealand way. In this beautifully written and illustrated book, Stephen Deed sets out to reconnect the historic cemeteries we see today with the history of this country and its people.

Remember the Magic... - The Story of Horizon Air (Paperback): Bill Endicott Remember the Magic... - The Story of Horizon Air (Paperback)
Bill Endicott
R413 Discovery Miles 4 130 Ships in 10 - 15 working days

Remember the Magic is the inspiring story of the birth of Horizon Air and how it became one of the top regional airlines in the United States under the leadership of Milt Kuolt, one of the great entrepreneurs of the twentieth century.

Food and Beverage Cost Control (Paperback, 7th Revised edition): Lea R. Dopson, David K. Hayes Food and Beverage Cost Control (Paperback, 7th Revised edition)
Lea R. Dopson, David K. Hayes
R3,662 Discovery Miles 36 620 Ships in 12 - 19 working days

Professional foodservice managers are faced with a wide array of challenges on a daily basis. Controlling costs, setting budgets, and pricing goods are essential for success in any hospitality or culinary business. Food and Beverage Cost Control provides the tools required to maintain sales and cost histories, develop systems for monitoring current activities, and forecast future costs. This detailed yet reader-friendly guide helps students and professionals alike understand and apply practical techniques to effectively manage food and beverage costs. Now in its seventh edition, this extensively revised and updated book examines the entire cycle of cost control, including purchasing, production, sales analysis, product costing, food cost formulas, and much more. Each chapter presents complex ideas in a clear, easy-to-understand style. Micro-case studies present students with real-world scenarios and problems, while step-by-step numerical examples highlight the arithmetic necessary to understand cost control-related concepts. Covering everything from food sanitation to service methods, this practical guide helps readers enhance their knowledge of the hospitality management industry and increase their professional self-confidence.

Five Star Formula - Create incredible guest experiences that lead to five star reviews and an award winning hospitality... Five Star Formula - Create incredible guest experiences that lead to five star reviews and an award winning hospitality business (Paperback)
Joy Zarine
R418 Discovery Miles 4 180 Ships in 9 - 17 working days
Digitalisierung im stationaren Reisevertrieb - Der Einfluss von In-Store-Technologien auf das Kaufverhalten (German, Paperback,... Digitalisierung im stationaren Reisevertrieb - Der Einfluss von In-Store-Technologien auf das Kaufverhalten (German, Paperback, 1. Aufl. 2022)
Christine Kuhn
R1,932 Discovery Miles 19 320 Ships in 12 - 19 working days

Der stationare Reisevertrieb sieht sich durch die gesteigerte Nutzung von Online-Kanalen zur Suche und Buchung von Reisen einem erhoehten Wettbewerb in der Tourismusbranche ausgesetzt. In-Store-Technologien - wie die Virtual Reality-Brille, der Touchscreen und das Tablet - werden zur Unterstutzung in der Beratung im stationaren Reisevertrieb genutzt. Deren Bedeutung wird aufgrund der Verzahnung von Online- und Offline-Kanalen im Zuge der Digitalisierung zunehmend hoeher. Die Untersuchung des Einflusses von In-Store-Technologien auf das Kaufverhalten ist Gegenstand der Publikation. In einer dreistufigen Untersuchung wird aufgezeigt, welche Determinanten der In-Store-Technologien im Hinblick auf das Kaufverhalten relevant sind und welchen Einfluss diese auf die Kaufabsicht aus Sicht des Konsumenten haben. Daruber hinaus werden zukunftsgerichtete Handlungsempfehlungen fur die Unternehmenspraxis abgeleitet, welche als Entscheidungsgrundlage nutzlich sein koennen.

Tourisme et Territoires; Espaces d'innovations (French, Paperback): Dimitri Uzunidis, Vincent Herbert Tourisme et Territoires; Espaces d'innovations (French, Paperback)
Dimitri Uzunidis, Vincent Herbert
R1,584 Discovery Miles 15 840 Ships in 12 - 19 working days
Umgangsformen fur perfekte Gastgeber in Hotellerie, Gastronomie und Tourismus - Was Gaste wunschen (German, Paperback, 2. Aufl.... Umgangsformen fur perfekte Gastgeber in Hotellerie, Gastronomie und Tourismus - Was Gaste wunschen (German, Paperback, 2. Aufl. 2022, vollst. uberarb.)
Maria Th Radinger, Lis Droste
R1,235 Discovery Miles 12 350 Ships in 10 - 15 working days

Dieses Buch soll Entscheider:innen, Fuhrungskraften und Mitarbeiter:innen im Tourismus ermoeglichen, ihr Verhalten aus der Sicht der Gaste zu sehen und einen respektvollen und wertschatzenden Umgang zu entwickeln. Denn dies ist und bleibt das oberste Gebot. Die Autorinnen verbringen als Beraterinnen viel Zeit in Hotels, Restaurants, an der Bar und im Spa und erleben viele Situationen, wie sie auch die Gaste erleben. Sie geben Tipps, die einigen vielleicht als Selbstverstandlichkeit erscheinen werden, anderen jedoch die Augen oeffnen und zur Verbesserung ihres Umgangs mit ihren Mitmenschen fuhren. Im Fokus stehen die gehobene Gastronomie und Hotellerie, doch die meisten Empfehlungen gelten fur alle Kategorien im Tourismus.Die 2. Auflage wurde vollstandig uberarbeitet und das Thema "Digitalisierung" wurde neu aufgenommen. Der Inhalt Die Rezeption - Vom Erstkontakt bis zur Abreise Housekeeping Essen und Trinken - Wissenswertes fur Gastgeber:innen und Gaste Im Spa Die Rolle als Gastgeber:in Allgemeine Umgangsformen Digitalisierung im Tourismus Gastetypen Feiern und Messen

Kulinarischer Tourismus Und Weintourismus - Culinary and Wine Tourism Conference 2020 (German, Paperback, 1. Aufl. 2021 ed.):... Kulinarischer Tourismus Und Weintourismus - Culinary and Wine Tourism Conference 2020 (German, Paperback, 1. Aufl. 2021 ed.)
Jens Rudiger, Daniel A. Wagner, Axel Dreyer, Albert Franz Stoeckl
R1,378 Discovery Miles 13 780 Ships in 10 - 15 working days
Wales A-Z Road Atlas (Paperback, 13th Revised edition): A-Z Maps Wales A-Z Road Atlas (Paperback, 13th Revised edition)
A-Z Maps
R251 R230 Discovery Miles 2 300 Save R21 (8%) Ships in 9 - 17 working days

Full-colour road atlas of Wales, with extended coverage into England and including all the major routes into the country. The detailed road mapping also includes Liverpool, Warrington, Nantwich, Shrewsbury, Hereford, Bristol and Severn River Crossings. Published at a clear 2.5 miles to 1 inch the following features are shown on the road mapping: Motorways open with full junction detail, motorways under construction and proposed, motorway service areas, primary routes and destinations, A and B roads, selected minor roads, gradients 1:5 and steeper, tolls, mileages, national and county boundaries, spot heights and hill shading Selected places of interest, tourist information centres and golf courses National Park boundaries for Snowdonia, Brecon Beacons and Pembrokeshire Coast Also included are 21 city, town, airport, or port plans for; Aberystwyth; Bangor; Cardiff; Caernarfon; Carmarthen; Chester; Colwyn Bay; Hereford; Llandudno; Llanelli; Merthyr Tydfil; Newport; Prestatyn; Rhyl Shrewsbury; Swansea; Wrexham; Cardiff International Airport; Holyhead Port; and Pembroke Dock. Two separate indexes provide extensive coverage of cities, towns, hamlets, and places of interest within Wales. Corresponding map symbols alongside each entry make for easy identification.

Community Resilience als Strategie zur Entwicklung von touristischen Destinationen (German, Paperback, 1. Aufl. 2022): Daniel... Community Resilience als Strategie zur Entwicklung von touristischen Destinationen (German, Paperback, 1. Aufl. 2022)
Daniel Zacher
R2,302 Discovery Miles 23 020 Ships in 10 - 15 working days

Personen, Organisationen und Institutionen und deren funktionales Zusammenwirken spielen eine dezidierte Rolle im Aufbau von Resilienz, weshalb in der praktischen Implementierung dieses Ansatzes sowohl zentrale Koordination als auch partizipativ entwickelte und gestaltete Formate zum Tragen kommen. Diese Community Resilience ist zugleich die vorhandene Kompetenz und die wachsende Fahigkeit einer Gemeinschaft, Risiken abzuschatzen und sich in einem Umfeld weiterzuentwickeln, das von Veranderung, Unsicherheit und Unvorhersagbarkeit gepragt ist. Mit dieser Charakteristik kann Community Resilience einen Beitrag zur strategischen Destinationsentwicklung leisten, was anhand folgender Forschungsfrage untersucht wird: Inwiefern kann Community Resilience eine Strategie zur Entwicklung touristischer Destinationen darstellen? Daniel Zacher untersucht erstmalig die Vorzuge der Anwendung des Resilienz-Ansatzes in strategischen und organisationalen Fragen der Destinationsentwicklung. Dabei werden eine integrative konzeptionelle Betrachtung des Resilienz-Verstandnisses fur Destinationen im Spannungsfeld von ingenieurswissenschaftlicher, sozial-oekologischer und evolutionarer Perspektive dargestellt.

Serviceroboter - Digitalisierung von Dienstleistungen aus Kunden-, Mitarbeiter- und Managementperspektive (German, Paperback,... Serviceroboter - Digitalisierung von Dienstleistungen aus Kunden-, Mitarbeiter- und Managementperspektive (German, Paperback, 1. Aufl. 2021)
Thomas Afflerbach
R541 Discovery Miles 5 410 Ships in 10 - 15 working days

Veranderungen sind die neue Normalitat. Um langfristig bestehen zu koennen, mussen insbesondere Dienstleistungsunternehmen, die sich bei vielen ihrer Dienstleistungsbegegnungen auf den Faktor Mensch verlassen, ihre Geschaftsablaufe radikal uberdenken und die Dienstleistungserbringungen (noch weiter) digitalisieren. Der Einsatz von Servicerobotern kann eine solche Massnahme zur Digitalisierung sein. In diesem essential wird aufgezeigt, in welchen Einsatzfeldern die Dienstleistungsunternehmen solche Roboter in die Interaktion mit den Kundinnen und Kunden integrieren koennen, fur welche Aufgaben Serviceroboter gut geeignet sind und welche Gestaltungsmerkmale zu beachten sind. Zudem werden aus einer Kunden-, Mitarbeiter- und Managementperspektive sowohl die Chancen als auch die Herausforderungen von Servicerobotern reflektiert sowie Handlungsempfehlungen abgeleitet.

Lebensversicherungstechnik algebraisch verstehen (German, Paperback): Peter Recht, Philipp Schade Lebensversicherungstechnik algebraisch verstehen (German, Paperback)
Peter Recht, Philipp Schade
R1,110 R939 Discovery Miles 9 390 Save R171 (15%) Ships in 10 - 15 working days
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