This book uses economic theory to analyze the different aspects of organized crime. The theory of rent-seeking is adopted to help understand the origin of criminal organizations, while modern industrial organization theory is used to explain the design of internal rules. The market behavior of organized crime is analyzed, the "crime and economics" approach being applied to the analysis of corruption that occurs when the organized crime sector and the government collude to exploit their monopoly on rule-making. Each chapter outlines the normative results of the analysis in order to design more sophisticated deterrence policies.

This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highlight emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users' both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume present methods to approach such technical challenges in service science and are based on top papers from the 2019 INFORMS International Conference on Service Science.

To meet the rising demand for scientific evidence in the context of rural tourism research, this book explores tourism and tourism-related diversification activities performed by farming households and entrepreneurs in rural communities. To do so it adopts a consistent conceptual and empirical microeconomic approach and employs econometric methodology. Community-based rural tourism (CBRT) is attracting increasing interest in both developed and developing countries, since tourism is considered an effective way to promote rural development in all parts of the globe. Further, because information and communication technologies are developing rapidly, new types of communities are now formed more easily than ever. As such, this book covers not only traditional, closed agrarian communities, but also emerging communities formed by local nonprofit organizations (NPOs) and national networks of farmers who provide educational tourism for consumers. These emerging communities are beyond the range of traditional agrarian communities and complement each other, which helps overcome obstacles to rural tourism for farm operators and urban residents. Those communities also nurture the rural entrepreneurship that eventually will create a sustainable urban-rural relationship. This study-the first of its kind-contributes to the advancement of research on rural tourism from a microeconomic perspective. It presents a conceptual framework for understanding rural tourism from a microeconomic perspective; empirically clarifies the specific issues and constraints for the development of CBRT; and also investigates how to overcome these issues.

This book explores the move from manufacturing towards service industry jobs in China's economic development during the 12th Five-Year Plan period. The service industry now makes up the highest proportion of the GDP and employs the largest number of people in China. In the next Five-Year Plan period, it is necessary to actively push forward the strategic transformation by placing emphasis on the service industry to press ahead with system and mechanism reforms and policy innovations and cultivate diverse, sustainable and continuous forces for driving its growth. Efforts are made to upgrade the service industry to better achieve economic and social development in an innovative, coordinated, green, open, and shared way. This book will be of interest to scholars researching China's future.

During the New Kingdom (c. 1570-1070 BCE), the Valley of the Kings was the burial place of Egypt's pharaohs, including such powerful and famous rulers as Amenhotep III, Rameses II, and Tutankhamen. They were buried here in large and beautifully decorated tombs that have become among the country's most visited archaeological sites. The tourists contribute millions of badly needed dollars to Egypt's economy. But because of inadequate planning, these same visitors are destroying the very tombs they come to see. Crowding, pollution, changes in the tombs' air quality, ever-growing tourist infrastructure-all pose serious threats to the Valley's survival.
This volume, the result of twenty-five years of work by the Theban Mapping Project at the American University in Cairo, traces the history of the Valley of the Kings and offers specific proposals to manage the site and protect its fragile contents. At the same time, it recognizes the need to provide a positive experience for the thousands of visitors who flock here daily. This is the first major management plan developed for any Egyptian archaeological site, and as its proposals are implemented, they offer a replicable model for archaeologists, conservators, and site managers throughout Egypt and the region.
Published in both English and Arabic editions and supported by the World Monuments Fund, this critical study will help to ensure the survival of Egypt's patrimony in a manner compatible with the country's heavy reliance on tourism income.

This book interrogates the impact of tourism on local lives and environments along the southern Pacific Coast of Nicaragua. Nicaragua has turned to tourism to earn needed foreign exchange and to provide jobs. The unplanned boom, however, has come with costs to local environments. Using an in-depth case study of the community of Gigante and nearby tourism developments, the chapters delve into the impact of recent unregulated booms in tourism on groundwater, household water security, local economies, culture, land ownership, and artisanal fisheries.

This book analyses the structure and motive forces that shape the global arms transfer and production system. The author distinguishes three tiers of arms producers, defined by such factors as defence production base, military research and development capabilities, and dependence upon arms exports. These factors interact with underlying political, economic, and military motivations to drive states to produce and export arms, and provide the force which directs the international trade in arms. The author discusses the United States and the Soviet Union, the European arms suppliers, and the emerging arms producers of the developing world. Although it concentrates on the contemporary period, the book covers a wide historical span, from the development of military technologies in the fifteenth and sixteenth centuries to twentieth-century revolutions in weaponry. By focusing on the processes of technological innovation and diffusion, the author shows the evolutionary nature of the spread of military technologies, and situates the current arms transfer system in a broad historical context.

This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers' capabilities in light of the new roles that have opened up in innovation processes on different scales. After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.

Honorable Mention, Mirra Komarovsky Book Award, given by the Eastern Sociological Society 2021 Outstanding Academic Title, Choice Magazine How workers navigate race, gender, and class in the food service industry Two unequal worlds of work exist within the upscale restaurant scene of Los Angeles. White, college-educated servers operate in the front of the house—also known as the public areas of the restaurant—while Latino immigrants toil in the back of the house and out of customer view. In Front of the House, Back of the House, Eli Revelle Yano Wilson shows us what keeps these workers apart, exploring race, class, and gender inequalities in the food service industry. Drawing on research at three different high-end restaurants in Los Angeles, Wilson highlights why these inequalities persist in the twenty-first century, pointing to discriminatory hiring and supervisory practices that ultimately grant educated whites access to the most desirable positions. Additionally, he shows us how workers navigate these inequalities under the same roof, making sense of their jobs, their identities, and each other in a world that reinforces their separateness. Front of the House, Back of the House takes us behind the scenes of the food service industry, providing a window into the unequal lives of white and Latino restaurant workers.

A major problem in health economics is how to give a value to changes in health. This is the first book to examine all the money measures that are used in such evaluations. Changes in health might be caused by medical treatments, by public safety programmes and by anti-pollution programmes, and the cost-benefit analysis of such programmes involves the use of money measures. The author defines the properties of these money measures, examining them in both a certain and a risky world. He evaluates available empirical approaches for the assessment of the value of health changes, and considers measures such as quality-adjusted life years (qalys) and healthy-years equivalents (hyes). This book raises the important question of whether we are willing to pay the costs for our health care system. It will be of interest to advanced students of health economics and related disciplines, and will also be useful for professionals working on projects that affect human health.

This book is devoted to the analysis of the three main tasks of China's tourism development: Firstly, the theory of tourism development since the initiation of reform and opening-up. Secondly, the practice and problems in infrastructure building. Thirdly, the mold and policy used in the course of development. The book pursues three major objectives: firstly, to portray the stage of development; secondly, to analyze the specific experience in China's case; thirdly, to review theory and try to put forward advice on investment and management.

This volume comprises a selection of papers describing the main features of the Lanzarote and Chinijo Islands Geopark (Canary Archipelago, Spain). Of all the Global Geoparks worldwide, it is the only one that has officially evaluated and characterized specific areas as analogues for the geological and astrobiological exploration of Mars. The identification and characterization of terrestrial sites that can be used as planetary analogues are currently considered vital study areas of planetary geology and astrobiology. Written by experts in the various fields, this multidisciplinary book is a unique resource for graduate students and professionals alike.

This textbook reviews and systematically presents the use of the Internet in public administration and politics. Further, it employs a process-oriented layer model to define the opportunities for exchange and participation for all stakeholder groups, covering the following topics: eAssistance, eProcurement, eService, eContracting, eSettlement, eCollaboration, eDemocracy, and eCommunity. In turn, real-world case studies demonstrate the practical applications in industry, administration and research. The second edition of this book has been completely revised and extended, and includes several new case studies. It offers a valuable asset for students in Business, Economics and Political Sciences courses, as well as practitioners interested in emerging opportunities for digital exchange and participation in the knowledge society.

This book explores the understanding, description, and measurement of the physical, sensory, social, and emotional features of motorcycle and bicycle journey experiences in tourism. Novel insights are presented from an original case study of these forms of tourism in the Sella Pass, a panoramic road close to the Dolomites UNESCO World Heritage Site. A comprehensive mixed-methods strategy was employed for this research, with concurrent use of quantitative and qualitative methods including documentation and secondary data analysis, mobile video ethnography, and emotion measurement. The aim was to create a holistic knowledge of the features of journey experiences and a new definition of the mobility space as a perceptual space. The book is significant in that it is among the first studies to explore the concept of journey experiences and to develop an interdisciplinary theoretical foundation of mobility spaces. It offers a comprehensive understanding and a benchmarking of the features of motorcycling and cycling journey experiences, a deeper market knowledge on motorcycling and cycling tourists, and a set of tools, techniques, and recommendations for future research on tourist experiences.

The book provides unique insights into the culture of computer-mediated hospitality and how this has begun to transform contemporary tourism and travel practice. Focusing on Couchsurfing.org, one of the largest online hospitality communities worldwide, the authors explore how social relations, intimacy and trust are built in the online environment and then extended into the offline contexts of actual tourism and travel. Being active couchsurfers themselves, the authors scrutinise the candid claim by much of the online hospitality community that couchsurfing creates a better world. The book is key reading for anyone interested in how computer mediated communication is changing contemporary forms of contact, travel and hospitality, and the kinds of cosmopolitism it brings into being. Authors: David Picard, Sonja Buchberger, Jennie Germann Molz, Dennis Zuev, De-Jung Chen, Bernard Sch?ou, Jun-E Tan, Paula Bialski and Nelson Graburn

To meet increasing competition and the increasing demands of customers, Woodruff and Gardial argue that businesses must redesign and improve information processes to help managers learn about customers and markets, and these processes must be linked to key customer value dimensions.

"Know Your Customer" incorporates newer approaches to customer value measurement into an new, integrated information process called customer value determination, basing satisfaction measurement on the concept of value. Every step of customer value determination is discussed in depth, with guides to both qualitative and quantitative measurement techniques. The book also discusses applications of customer value determination to decisions across the entire organization, ranging from strategic to tactical.

The service industry has grown considerably over the last decades and is expected to further development. One of the challenges that service companies face is efficient service crew planning. The simultaneous optimization of delivery times and the routing of service personnel can lead to high cost savings and can therefore be very beneficial for these companies. In this book the author presents solution approaches that optimize delivery times and crew scheduling cost jointly. The performance of the methods is evaluated for different scenarios. Further valuable insights for the service industries are derived by analyzing the sensitivity of the optimization results. Potential readership includes scholars and graduate students who are interested in the field of service crew planning and practitioners from service companies looking for new planning approaches.

Do you want to turn your passion for food into a career? Take a bite out of the food world with help from the experts in this first-of-its-kind What Color Is Your Parachute? for food related careers. Maybe you're considering culinary school, maybe you're about to graduate, or maybe you're looking for an exciting career change. How can you translate your zest for flavor into a satisfying profession? Should you become a chef or open a specialty foods shop, write cookbooks or try your hand at food styling? Culinary careers are as varied as they are fascinating—the only challenge is deciding which one is right for you. Filled with advice from food-world pros including luminaries such as Alice Waters, Chris Kimball, Betty Fussell and Darra Goldstein. Food Jobs will set you behind the stove of your dream career. Chalmers provides essential information for getting started including testimonials from the best in the field, like Bobby Flay, Todd English, Gordon Hamersly, Francois Payard, Danny Meyer, Anthony Bourdain, and more.

Wirtschaftspolitische Lehrbuchdarstellung des Tourismus.

Event marketing is a powerful tool of brand communication and used within many different fields. Florian Neus extends the existing scientific literature to events of higher education institutions and events within digital environments. Different aspects of event marketing efforts within these fields are addressed and evaluated. Based on conducted studies and coherent analysis new insights are derived. Furthermore, valuable implications for research and management are presented. About the Author:Florian Neus works as a research assistant at the chair of marketing and retailing at the University of Siegen. His research focusses around higher education marketing and event marketing in digital environments.

Festivals across the world represent the joy, recreation, and traditions of their different societies and cultures. There is a plethora of reasons to commemorate and organize such events. Every festival has its own distinct personality, charms, appeal, and experiences that are closely linked to culture, customs, issues, core values, and more. All of these factors combine to create a one-of-a-kind selling offer for specific destinations. Festival attractions can serve to popularize and strengthen the tourist economy, as well as to promote employment, entrepreneurship, and tourism destination branding for the location. Managing Festivals for Destination Marketing and Branding addresses the most current and promising parts of tourism-centric festivals, which are held in numerous tourist areas throughout the world. It links tourism festivals around the world as a catalyst for destination marketing and identity. Covering topics such as destination brand equity, social media networks, and motivations and expectations of tourists, this premier reference work is a dynamic resource for business executives and leaders, brand managers, event managers, festival managers, government officials, students and educators of higher education, librarians, researchers, and academicians.

To make the service integration a success story despite the many challenges, L J Oberle argues that management understanding is necessary to address the key success factors in the individual strategic approaches. These approaches concern either the core business or an explore business unit and vary in their integration degree. Thus, knowing which strategy is pursued allows to determine the most relevant success factors, which is the first step towards successful servitization and post-merger integration. Only if these factors are identified and addressed correctly, M&A is a promising approach to servitization for industrial companies, as L J Oberle's findings from the analysis or 8 case studies and a total of 24 interviews prove. The Author: Laura Johanna Oberle currently does a doctorate on business process management in service operations and servitization at the Chair of Service Operations Management at the University of Mannheim in cooperation with a German consultancy specialized in post-merger integration projects.

Featured in the PBS documentary "The Harvey Girls: Opportunity Bound
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The legendary life and entrepreneurial vision of Fred Harvey helped shape American culture and history for three generations--from the 1880s all the way through World War II--and still influence our lives today in surprising and fascinating ways. Now award-winning journalist Stephen Fried re-creates the life of this unlikely American hero, the founding father of the nation's service industry, whose remarkable family business civilized the West and introduced America to Americans.
"Appetite for America" is the incredible real-life story of Fred Harvey--told in depth for the first time ever--as well as the story of this country's expansion into the Wild West of Bat Masterson and Billy the Kid, of the great days of the railroad, of a time when a deal could still be made with a handshake and the United States was still uniting. As a young immigrant, Fred Harvey worked his way up from dishwasher to household name: He was Ray Kroc before McDonald's, J. Willard Marriott before Marriott Hotels, Howard Schultz before Starbucks. His eating houses and hotels along the Atchison, Topeka, and Santa Fe railroad (including historic lodges still in use at the Grand Canyon) were patronized by princes, presidents, and countless ordinary travelers looking for the best cup of coffee in the country. Harvey's staff of carefully screened single young women--the celebrated Harvey Girls--were the country's first female workforce and became genuine Americana, even inspiring an MGM musical starring Judy Garland.
With the verve and passion of Fred Harvey himself, Stephen Fried tells the story of how this visionary built his business from a single lunch counter into a family empire whose marketing and innovations we still encounter in myriad ways. Inspiring, instructive, and hugely entertaining, "Appetite for America" is historical biography that is as richly rewarding as a slice of fresh apple pie--and every bit as satisfying.
"*With two photo inserts featuring over 75 images, and an appendix with over fifty Fred Harvey recipes, most of them never-before-published."

"From the Hardcover edition."