Part of a series which focuses on health economics and health services research, this volume discusses topics including cost-benefit evaluations in mental health and the demand for health care for the treatment of mental problems among the elderly.

How we know ourselves, how we are known by the institutions in which we work, and how we are known by our co-workers and our families is increasingly affected in a constantly changing network of technologies and strategies. As we enter the 21st century, these include computers and telecommunications, as well as management, 'psy' fields, and accounting. In the workplace, these technological forms are lashed together into systems and strategies that reflect a form of rationality and allow norms for seeing, representing and knowing work and workers to arise. These norms and forms produce distinctly modern forms of subjectivity, 'truth' and power to make workers into subjects. Tertiary (service) labour is the fastest growing form of paid work in the economic catchment of the West. Mediation of labour through computers and telecommunication is also increasing at a remarkable rate. Nonetheless, there are few detailed analyses of subjectivity in technology-mediated tertiary labour. Drawn from ethnographic research using post-structural analytics, this book describes how a collection of technologies is taken up in a common form of tertiary labour - call centres - to produce 'truth', knowledge, power and modern forms of subjectivity and social subjects. It also challenges assumptions of Marxian and management theory by demonstrating that workers are neither dominated nor liberated, rather how they are made responsible for and caught up in the apparatus that renders them as subjects. This book provides a detailed look at the 'genealogy of subjectivity' at work. It shows 'how we are now' as a population whose selves and subjectivity are produced face-to-face with technology-mediated systems.

In a quickly growing and evolving society, organizations at all levels face ongoing challenges and complexities that require specific leadership skills. Contemporary Leadership in Sport Organizations, Second Edition With HKPropel Access, brings together research on leadership-both within and outside of sport settings-to provide comprehensive knowledge of skills and practices relevant to the sport industry. With sport-specific examples, students will learn an effective approach to leadership thought, strategy, and action to apply in recreational, interscholastic, intercollegiate, and professional sport organizations as well as the rapidly growing esports industry. Students will first learn the historical and foundational concepts of leadership, defining what effective leadership is and the primary outcomes of good leadership. Contemporary thought and leadership approaches for present-day challenges are then presented, bringing concepts to life within the unique contexts of sport organizations of all levels and types. Modern leadership concepts that are explored include emotional intelligence and its role in developing authentic leadership, data-informed decision making and problem solving, behaviors and actions that are most effective in crisis situations, and the leadership-as-practice movement. Updates in this edition include the following: Expanded content on leadership for achieving diversity, equity, and inclusion in sport organizations, including new content on LGBTQ+ research in sport Content on global leadership in sport, including the emergence of esports and sport as a tool for social change Discussion of ethical decision making and the challenges and responsibilities for leaders in the development of the values and culture of an organization New student learning activities, delivered through HKPropel, are designed to engage students in a learning experience that turns the principles learned into practical leadership skills. Case studies (some of which include video examples) expand on chapter content and present real-world examples of sport leadership across a broad range of roles. These contain open-ended discussion questions that encourage students to think critically about the cases and about their own future careers. Activities encourage students to put research into practice, while interactive branching scenarios immerse students in the decision-making process, applying strategies presented in the book to navigate through each simulation to discover the most optimal outcome. Modern sport organizations at all levels are evolving into increasingly complex and diverse entities that require adaptable and effective leaders. Contemporary Leadership in Sport Organizations provides the theoretical knowledge and practical skills to inspire students to become successful leaders in the sport industry. Note: A code for accessing HKPropel is included with all new print books.

This book investigates resource-constrained environments in the tropics and subtropics where people's lives and businesses are affected, and adaptations occur periodically. Constrained environments are unique territories characterised by challenging circumstances, limited land and natural resources. They can be places with a small municipal boundary or cities in which parts around them may be consumed by ocean, bay or mountains. Those places face hard physical boundaries like coastlines and mountains, which in addition to policy decisions that may limit height or density, can also serve to limit capacity for expansion. Successful communities and businesses tend to survive in a changing environment given their strong intuitive and forward-looking adaptations. This book delves into the role of urban planning and design in the promotion of business and adaptations of people and communities. Additionally, the focus takes into account impact analysis and the effects of an expanding populations, including growing migrant flows, and business needs on the built environment of land-constrained territories

This book provides a management perspective on the full historical, contemporary, and geographic landscape of hospitality and tourism (H&T) in Africa. In so doing, it critically assesses and challenges the applicability of Western theories within the African context and draws attention to the insights offered by African management concepts. A variety of key topics are examined, including, for example, H&T management practices and management innovation in Africa, the drivers of and variation in uptake of Western management practices, policies and strategies to promote the development of H&T organizations, the influence of management practices on the competitiveness of African countries as tourism destinations, and areas for improvement of H&T organizations in Africa in the digital age. The approach is multidisciplinary. Both local and global perspectives are presented by authors from Africa, Europe, North America, and Asia, with inclusion of intra- and inter-country comparisons. This book will be essential reading for scholars, students, businesses, and policy makers with an interest in H&T in Africa.

This book would enable students, academics and practitioners to develop a thorough understanding on how to address service marketing issues and problems in a variety of settings in emerging economies. This book would also give them the background necessary to think through different elements of service marketing in emerging markets by comparing and contrasting with developed economies. This book will describe the component of service marketing, including service mix, service development, consumer behavior, customer assessment, service communication, role of electronic channel and channel management, service chain, pricing and similar topics. Chapters of the book will focus on creating, communicating and delivering customer value to emerging market consumers through several service marketing strategies, processes and programs in the context of markets dynamics, consumer diversity, and competitors. By way of illustrating various actual business situations, this book will help students, academics and practitioners to build necessary skills to take service marketing decisions in emerging economies. This book would be relevant for students of postgraduate programs of full time MBA, post graduate diploma in management, and executive post graduate programs and doctoral programs to develop a critical understanding of the business scenarios and service marketing strategies in emerging economies.

For many decades, Western European countries have undertaken diverse pathways in tourism development and planning. Most have experienced fast or even unlimited growth, resulting in overtourism and, now, the introduction of policies that respect the limits of communities and the sustainability of their resources. Focusing exclusively on tourism development, planning and policy, this book draws together new voices to discuss issues across Belgium, Denmark, Faroe Islands, Finland, France, Germany, Greenland, Iceland, Ireland, Italy, Malta, Norway, Portugal, Spain, Sweden and the UK. It: - Provides both successful and unsuccessful case studies to illuminate real, practical solutions, developed by tourism scholars who are experts in their researched context countries. - Adopts a range of methodological approaches to cover diverse and less-covered areas such as industrial tourism, saltpans, natural and cultural heritage, and micro-destinations. - Considers post-COVID tourism and the significant role of tourism stakeholders in Western Europe's re-development. An invaluable collection for policy-makers, researchers and academics, this book is also an insightful source of engaging contemporary case studies for use in the classroom.

The definitive reference on the anthropology of death and dying, expanded with new contributions covering everything from animal mourning to mortuary cannibalism Few subjects stir the imagination more than the study of how people across cultures deal with death and dying. This expanded second edition of the internationally bestselling Death, Mourning, and Burial offers cross-cultural readings that span the period from dying to afterlife, considering approaches to this transition as a social process and exploring the great variations of cultural responses to death. Exploring new content including organ transplantation, institutionalized care for the dying, HIV-AIDs, animal mourning, and biotechnology, this text retains classic readings from the first edition, and is enhanced by twenty-three new articles and two new sections which provide increased breadth and depth for readers. Death, Mourning, and Burial, Second Edition is divided into eight parts reflecting the social trajectory of death: conceptualizations of death; death, dying, and care; grief and mourning; mortuary rituals; and remembrance and regeneration. Sections are introduced through foundational texts which provide the ideal introduction to this diverse field. It is essential reading for anyone concerned with issues of death and dying, as well as violence, terrorism, war, state terror, organ theft, and mortuary rituals. * A thoroughly revised edition of this classic anthology featuring twenty-three new articles, two new sections, and three reformulated sections * Updated to include current topics, including organ transplantation, institutionalized care for the dying, HIV-AIDs, animal mourning, and biotechnology * Must reading for anyone concerned with issues of death and dying, as well as violence, terrorism, war, state terror, organ theft, and mortuary rituals * Serves as a text for anthropology classes and provides a genuinely cross-cultural perspective to all those studying death and dying

The Evolution of the British Funeral Industry in the 20th Century examines the shifts that have taken place in the funeral industry since 1900, focusing on the figure of the undertaker and exploring how organisational change and attempts to gain recognition as a professional service provider saw the role morph into that of 'funeral director'. As the disposal of the dead increased in complexity during the twentieth century, the role of the undertaker/funeral director has mirrored this change. Whilst the undertaker of 1900 primarily encoffined and transported the body, today's funeral director provides other services, such as taking responsibility for the body of the deceased and embalming, and has overseen changes such as the increasing preference for cremation, the impact of technology on the production of coffins and the shift to motorised transport. These factors, together with the problem of succession for some family-run funeral businesses, have led large organisations to make acquisitions and manage funerals on a centralised basis, achieving economies of scale. This book examines how the occupation has sought to reposition itself and how the 'funeral director' has become an essential functionary in funerary practices. However, despite striving for new-found status the role is hindered by two key issues: the stigma of handling the dead, and the perception of making a profit from loss.

This book adds to the discussion from Volume 1 by providing insights and stimulating new thinking about the changing nature of services and marketing, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on services marketing. This book serves as a useful resource for business practitioners and academics in the areas of service management and marketing responses during a pandemic. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected to change the service practice and promote the utilization of novel methods, such as untact marketing, untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, a range of examples and cases are provided to elaborate on applying these emerging new concepts within the service sector.

Workers in the service industry face unique types and levels of stress, and this problem is worsening. Many workers and organizations are now recognising work stress as a significant personal and organizational cost, and seeing the need to evaluate a range of organizational issues that present psychosocial hazards to the workers.
Occupational Stress in the Service Professions introduces the reader to contemporary theoretical and research issues and then provides a comprehensive international review of a range of professions including nurses, correctional officers, police, fire fighters, prostitutes, volunteers, academics, the clergy and teachers and identifies the main sources of stress for these specific occupation work groups, and the implications for intervention. The range of contributions from researchers in Australia, The Netherlands, Germany, Canada, United Kingdom, and the United States presents an international perspective, well illustrated with case-studies of a number of organizations, which serves to explore the political and social nature of the work stress problem. It then concludes with a chapter on the implications for intervention, policy and the future and aims to present a theoretical synthesis, applicable to the whole sector. Graduate students, researchers and high level HR professions will find this an invaluable work.

This book approaches the tourism and hospitality industry from a regional science perspective. By analyzing the spatial context of tourist travels, the hospitality sector, and the regional impacts of tourist activities, it demonstrates the value of the regional science paradigm for understanding the dynamics and effects of tourism and hospitality-related phenomena. Written by leading regional science scholars from various countries as well as professionals from organizations such as OECD and AirBnB, the contributions address topics such as migration, new types of accommodation, segmentation of tourism demand, and the potential use of tracking technologies in tourism research. The content is divided into five parts, the first of which analyzes spatial effects on the development of firms in the tourism industry, while the second approaches temporal and spatial variability in tourism through analytical regional science tools. The broader economic and social impacts of tourism are addressed in part three. Part four assesses specific tourism segments and tourist behaviors, while part five discusses environmental aspects and tourism destination policies. The book will appeal to scholars of regional and spatial science and tourism, as well as tourism specialists and policymakers interested in developing science and evidence-based tourism policies.

This book reviews empirical and theoretical research on sustainable development in the context of leisure management for communities. Although leading research centers are pursuing interdisciplinary research on leisure in the context of sustainable development, there are still few papers that holistically address the current challenges in this area. In addition, demographic changes have made the promotion of a healthy lifestyle essential. Doing so requires responsible behavior on the part of various stakeholders in this market.This book fills an important gap in the literature and gathers contributions from an interdisciplinary and international team of authors, whose fields of expertise include human geography, management, intersections of sustainability and leisure, behavioral psychology and tourism.

This book explores the geographical, geomorphological, ecological, touristic and socioeconomic aspects of natural heritage, argues for the dynamic conservation of that heritage and explains its key characteristics, promotion, conservation and management to achieve sustainable development goals. Emerging concepts such as geodiversity, geographical heritage sites, geomonuments, geoparks and geotourism are increasingly being used by conservationists. At present, the development of geoparks is a major global theme involving the application of geosciences to promote the inclusive growth of society and the protection and conservation of our unique geoheritage. Currently, there are 147 UNESCO global geoparks across 41 countries, in addition to a number of national-level geoparks. Pursuing a holistic approach towards such sites will sensitise the general public to the need for geoconservation of significant geosites and promote it through geotourism. It is a crucial issue, as various countries around the world are eager to develop their geoparks and are working for the conservation of geoheritage sites at the national level. This unique book gathers contributions from 15 countries in the form of case studies analysing the realities on of geographical heritage, geoparks and geotourism. The respective chapters address the role of geoparks as essential tools for education, recreation and nature conservation. Given its scope, the book offers a valuable guide for geoscientists, planners, policymakers, civil society and anyone concerned about the conservation of geoheritage sites and geoparks for a sustainable future Earth.

On January 7, 1980, in the run-up to the publication of his landmark bestseller Thy Neighbor's Wife, Gay Talese received an anonymous handwritten letter from a man in Colorado. "Since learning of your long-awaited study of coast-to-coast sex in America," the letter began, "I feel I have important information that I could contribute to its contents or to contents of a future book." The man went on to tell Talese an astonishing secret: he had bought a motel outside Denver to satisfy his voyeuristic desires. Underneath the roof of his motel, the man had built an "observation platform," fitted with vents, through which he could watch his unwitting guests. Unsure what to make of this confession, Talese traveled to Colorado where he met the man--Gerald Foos--and verified his story in person. But because Foos insisted on remaining anonymous, preserving for himself the privacy he denied his guests, Talese filed his reporting away, assuming the story would remain untold. Over the ensuing years, Foos occasionally reached out to Talese to fill him in on the latest developments in his life. He also sent Talese hundreds of pages of notes on his guests and their habits, work that Foos believed made him a pioneering researcher into American society and sexuality. America in microcosm had passed through the Voyeur's motel, and he witnessed and recorded the harsh effects of the war in Vietnam, the upheaval in gender roles, the decline of segregation, and much more. But Foos continued to insist on anonymity. Now, after thirty-five years, he's ready to go public and Gay Talese can finally tell his story. The Voyeur's Motel is an extraordinary work of narrative journalism, at once a portrait of one complicated man, and an examination of secret lives and shifting mores in a culturally-evolving country.