Industrial Safety and Health for People-Oriented Services focuses on the safety requirements of the tertiary sector of industry's education, health, and hospitality services. This is an instruction manual on managing a safe and healthy environment - one free of biological, chemical, and ergonomics hazards - while adhering to OSHA regulations.In addition to addressing interventions and preventive approaches to help ensure a safe workplace and applicable safety standards, this book: explains workplace fire prevention relating to hot processes and radiation (both ionizing and non-ionizing); uses real-world examples and relevant illustrations as an integral part of each chapter; provides guidance on removal, delimiting, and mitigation of safety and health hazards; and, contains a checklist and other tools to assist in assuring a safer workplace. This must-have guide covers workplace emergency planning, customer and coworker safety, health, security, and violence in the workplace. It is an essential tool for keeping service industry employees protected and should sit in every service manager's library.

Empirical and mathematically rigorous, this book provides a study of the economics of prostitution rather than focusing on the sociological and cultural themes. Using economic tools of analysis, internationally based editors have put together a theoretically informed volume that explores the supply and demand of prostitution.

Prostitution is a globalized industry involving millions of workers and it is characterized by a high degree of inequality in working conditions (ranging from slavery to self-managed and legalized unionized employment), by different sub-markets and fully integrated in the productive system.

Taking a provocative approach to prostitution, this book is a must read for students and researchers in the area of gender and economics.

Olympic Event Organization is the first text to address a number of important questions in contemporary mega-event management:
* Which organizations are involved in the Olympic Movement and in what capacity?
* What are the interorganizational flows of authority and finance between them?
* How is work grouped, in what unit sizes, how specialized and formalized are work processes?
* How complex, dynamic, diversified, or friendly is their environment?
* What are the power issues and how do the technological processes affect these organizations?
* How do the OCOGs evolve in their life cycle, what pressures shape their structures and management processes and how is work co-ordinated?
The examination of the Olympic Games event organization in the 10-year period, from bidding to post-games closing down, draws material from host cities to explore the types of interorganizational flows that take place at various stages for the Olympic Games to be delivered. Knowledge transfer from one host city to the next and an established organizational field also means that management practises sometimes follow some externally imposed organizing logics. The challenges faced by organizers are discussed and the tensions that a strong management template from the IOC creates are also examined. Finally, the issue of sustainability of the Olympic Games is identified along with an analysis of the ways in which the concepts of impact are appropriated by the various stakeholders involved with the Olympic Games as they attempt to influence public opinion.
Written in an accessible and insightful manner Olympic Event Organization is essential reading for both academics and practitionersalike.
* Accessible, insightful and highly topical this is the first text to focus on the nature of the Olympic Games as the ultimate mega event
* Strong theoretical analysis of processes and challenges in the lifecycle of the Olympics event organisation, from bidding to closing down.
* Rich material drawn from direct sources in case studies of Sydney 2000, Salt Lake City 2002, Athens 2004, Torino 2006, Beijing 2008, Vancouver 2010 and London 2012 Olympic Games

"A valuable, practical guide for navigating through ICT turbulence and dynamics. A lighthouse for the human side of ICT." Erik van de Loo, Director Executive Masters in Change, INSEAD Professor of Organisational Behaviour, INSEAD Business School "The ICT Malaise is a different and thorough point of view on the dysfunctional approach the world has taken to information and technology. In an era of exponential changes where humans are rendered obsolete at the same pace of technology, it is fundamental to go back to basics on why we lead and innovate in the first place." Silvio Rugolo, VP, Global Sales, BMC Software, Digital Service Operations We hurtle ahead with technology, apps, and the newest innovation in a world that already demands a constant online presence and availability. You are included if you quickly adapt the newest technology and excluded if you wait too long. Information and communication technology (ICT) service providers, suppliers, and customers all try to make sense and make the most money out of technology developments and constant innovation with the help of frameworks, methodologies, best-practice approaches, and models. They continuously improve, align, integrate, and optimize, but unfortunately do not apply the same drive to safeguarding quality. This book leads the reader along a path of critical thinking, reflecting, and contemplating while offering alternative ways for service providers, customers, and suppliers to interact with each other. In addition, it encourages them to conduct their business in such a way that customers, service providers, and suppliers achieve satisfaction. The author implies a different mindset, a new way of interacting and a surprising approach to the many frameworks, models, and methodologies being introduced ceaselessly. While reading this book, IT professionals receive practical guidelines for using these newfound methodologies and models to help build and maintain healthy business relations while ensuring quality delivery of products and services. Readers will be surprised by how much more satisfying and less stressful their work environment becomes!

Until the 1990s, industrialization was the dominant development paradigm for the Asia-Pacific region. Since then, advanced services (finance, business or 'producer services', information and creative services) have become deeply embedded in the processes of economic growth and change in the region. This rapid tertiary expansion is fundamentally restructuring national and regional economies and urban form in line with the introduction of advanced production systems, national modernization programmes and the globalization strategies of governments. Services are being actively deployed as instruments of metropolitan reconfiguration and land use change. This book explores various aspects of the relationship between service industries and economic development in Japan, South Korea, China, Taiwan, Singapore, India, Australia and New Zealand. It provides new sector-oriented and regional and national perspectives on services and development.

Interviews with innovative business leaders and compelling case studies reveal today's best practices for customer and employee loyalty, high profits and sustainability, and a fulfilling work culture in businesses of all sizes.  Dan Sachs guides established and emerging businesses as they strengthen employee morale, customer retention, and profits. In The Million Dollar Greeting, he interviews cutting-edge leaders from large and small companies that are consistently profitable with their success directly tied to exceptional customer satisfaction and employees who rank their company among the top places to work.  The original words of the business owners, including their practices, are shared and analyzed by Sachs and instructional takeaways are written for the business world as it exists today and with consideration for expected changes over the coming years. Topics covered include answering the question of what modern-day customer service is and why it matters in the digital age; what interpersonal practices lead to brand loyalty, high financial rewards, and the retention of top employees; how to create a dynamic work culture and the best ways to support employees of different age groups; and what practices will grow increasingly critical for businesses to implement over the coming years.  Among the business leaders interviewed in the book and companies given as case examples are: Rob Siefker of Zappos Mark Hoplamazian of Hyatt Hotels Ari Weinzweig of Zingerman’s Delicatessen Steve Hindy of Brooklyn Brewery Mike McDerment of FreshBooks Richard Coraine of Union Square Hospitality Group Paul Speigelman of BerylHealth Jerrod Melman of Lettuce Entertain You Enterprises Nick Sarillo of Nick’s Pizza & Pub  For all entrepreneurs, managers, and employees eager to see their company thrive, this insightful volume reveals how to make your business stand out from competitive companies, how to be effective in your position, and how to make sure fulfillment and success define your business in today’s competitive climate and for years to come.   

How to start, grow, and succeed in the food truck business.

Food trucks have become a wildly popular and important part of the hospitality industry. Consumers are flocking to these mobile food businesses in droves, inspiring national food truck competitions and even a show dedicated to the topic on The Food Network. The relatively low cost of entry as compared to starting a restaurant, combined with free and low-cost ways to market them to the masses via platforms like social media, are just two of the reasons that food truck business are drawing in budding entrepreneurs.

Author David Weber, a food truck advocate and entrepreneur himself, is here to offer his practical, step-by-step advice to achieving your mobile food mogul dreams in "The Food Truck Handbook. " This book cuts through all of the hype to give both hopeful entrepreneurs and already established truck owners an accurate portrayal of life on the streets. From concept to gaining a loyal following to preventative maintenance on your equipment this book covers it all.Includes profiles of successful food trucks, detailing their operations, profitability, and scalability.Establish best practices for operating your truck using one-of-a-kind templates for choosing vending locations, opening checklist, closing checklist, and more.Create a sound business plan complete with a reasonable budget and finding vendors you can trust; consider daily operations in detail from start to finish, and ultimately expand your business.Stay lean and profitable by avoiding the most common operating mistakes. Author David Weber is Founder and President of the NYC Food Truck Association (NYCFTA), which brings together small businesses that own and operate premium food trucks in NYC focused on innovation in hospitality, high quality food, and community development.

This book offers the first comprehensive study of Czech funerary practices to be published in English. It provides an in-depth account of the historical development of funeral traditions and customs in the Czech Lands from the beginning of the 20th century to the present day. Czech funerary practice is today characterised by a very high cremation rate, the predominance of secular funerals and the increasing popularity of cremation with no funeral ceremony. Combining investigation of both long-term developments and recent changes, this book places these contemporary practices in their wider historical context, highlighting the complicated religious, political and cultural factors that have influenced funeral traditions over time. Nesporova draws attention to the extent to which the turbulent political background of the 20th century shaped funerary culture, focusing particularly on the cremation movement and the increase in popularity of civil funerals during the Communist era. The book explores the contemporary legal framework of Czech funerary practices, the typical funeral, burial sites and commemorative practices and recent developments in Czech funerary practice. The book will appeal to a multi-disciplinary audience, including those working in the fields of cultural anthropology, history, sociology and architecture.

How we know ourselves, how we are known by the institutions in which we work, and how we are known by our co-workers and our families is increasingly affected in a constantly changing network of technologies and strategies. As we enter the 21st century, these include computers and telecommunications, as well as management, 'psy' fields, and accounting. In the workplace, these technological forms are lashed together into systems and strategies that reflect a form of rationality and allow norms for seeing, representing and knowing work and workers to arise. These norms and forms produce distinctly modern forms of subjectivity, 'truth' and power to make workers into subjects. Tertiary (service) labour is the fastest growing form of paid work in the economic catchment of the West. Mediation of labour through computers and telecommunication is also increasing at a remarkable rate. Nonetheless, there are few detailed analyses of subjectivity in technology-mediated tertiary labour. Drawn from ethnographic research using post-structural analytics, this book describes how a collection of technologies is taken up in a common form of tertiary labour - call centres - to produce 'truth', knowledge, power and modern forms of subjectivity and social subjects. It also challenges assumptions of Marxian and management theory by demonstrating that workers are neither dominated nor liberated, rather how they are made responsible for and caught up in the apparatus that renders them as subjects. This book provides a detailed look at the 'genealogy of subjectivity' at work. It shows 'how we are now' as a population whose selves and subjectivity are produced face-to-face with technology-mediated systems.

This book investigates resource-constrained environments in the tropics and subtropics where people's lives and businesses are affected, and adaptations occur periodically. Constrained environments are unique territories characterised by challenging circumstances, limited land and natural resources. They can be places with a small municipal boundary or cities in which parts around them may be consumed by ocean, bay or mountains. Those places face hard physical boundaries like coastlines and mountains, which in addition to policy decisions that may limit height or density, can also serve to limit capacity for expansion. Successful communities and businesses tend to survive in a changing environment given their strong intuitive and forward-looking adaptations. This book delves into the role of urban planning and design in the promotion of business and adaptations of people and communities. Additionally, the focus takes into account impact analysis and the effects of an expanding populations, including growing migrant flows, and business needs on the built environment of land-constrained territories

This book provides a management perspective on the full historical, contemporary, and geographic landscape of hospitality and tourism (H&T) in Africa. In so doing, it critically assesses and challenges the applicability of Western theories within the African context and draws attention to the insights offered by African management concepts. A variety of key topics are examined, including, for example, H&T management practices and management innovation in Africa, the drivers of and variation in uptake of Western management practices, policies and strategies to promote the development of H&T organizations, the influence of management practices on the competitiveness of African countries as tourism destinations, and areas for improvement of H&T organizations in Africa in the digital age. The approach is multidisciplinary. Both local and global perspectives are presented by authors from Africa, Europe, North America, and Asia, with inclusion of intra- and inter-country comparisons. This book will be essential reading for scholars, students, businesses, and policy makers with an interest in H&T in Africa.

This book deploys the concept of 'audiovisual tourism promotion' to account for the promotional functions performed by a vast array of diverse media texts including tourism films, feature films, digital videos conceived for online circulation, video games and TV commercials. From this point of view, this volume fills a major gap in the literature by providing the first comprehensive critical overview of audiovisual tourism promotion as a distinct media field. In this book, the study of audiovisual tourism promotion is characterised by an interdisciplinary approach which combines film studies, media studies, human geography, sociology, tourism studies, history, postcolonial and gender studies. This book will appeal to a wide range of students and scholars from different disciplines.

This book would enable students, academics and practitioners to develop a thorough understanding on how to address service marketing issues and problems in a variety of settings in emerging economies. This book would also give them the background necessary to think through different elements of service marketing in emerging markets by comparing and contrasting with developed economies. This book will describe the component of service marketing, including service mix, service development, consumer behavior, customer assessment, service communication, role of electronic channel and channel management, service chain, pricing and similar topics. Chapters of the book will focus on creating, communicating and delivering customer value to emerging market consumers through several service marketing strategies, processes and programs in the context of markets dynamics, consumer diversity, and competitors. By way of illustrating various actual business situations, this book will help students, academics and practitioners to build necessary skills to take service marketing decisions in emerging economies. This book would be relevant for students of postgraduate programs of full time MBA, post graduate diploma in management, and executive post graduate programs and doctoral programs to develop a critical understanding of the business scenarios and service marketing strategies in emerging economies.

Hospitality Law: Managing Legal Issues in the Hospitality Industry, Fifth Edition takes an applied approach to the study of hospitality law with its touchstone of compliance and prevention. The book is highly pedagogical and includes many interactive exercises and real world cases that help students focus on the practical application of hospitality laws and model their decision process to avoid liability. As a result, this book does look different than others on the market as the legal information contained is carefully selected to specifically correlate with helping students understand how to do the right thing, i.e., it is not a comprehensive book on the laws. Barth immediately helps readers learn about the legalities of situations and work through exercises - both individually and in groups -- to effectively apply them to hospitality management situations. Many instructors teach their course from a very applied perspective, which aligns with Barth's approach.

This book adds to the discussion from Volume 1 by providing insights and stimulating new thinking about the changing nature of services and marketing, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on services marketing. This book serves as a useful resource for business practitioners and academics in the areas of service management and marketing responses during a pandemic. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected to change the service practice and promote the utilization of novel methods, such as untact marketing, untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, a range of examples and cases are provided to elaborate on applying these emerging new concepts within the service sector.

For many decades, Western European countries have undertaken diverse pathways in tourism development and planning. Most have experienced fast or even unlimited growth, resulting in overtourism and, now, the introduction of policies that respect the limits of communities and the sustainability of their resources. Focusing exclusively on tourism development, planning and policy, this book draws together new voices to discuss issues across Belgium, Denmark, Faroe Islands, Finland, France, Germany, Greenland, Iceland, Ireland, Italy, Malta, Norway, Portugal, Spain, Sweden and the UK. It: - Provides both successful and unsuccessful case studies to illuminate real, practical solutions, developed by tourism scholars who are experts in their researched context countries. - Adopts a range of methodological approaches to cover diverse and less-covered areas such as industrial tourism, saltpans, natural and cultural heritage, and micro-destinations. - Considers post-COVID tourism and the significant role of tourism stakeholders in Western Europe's re-development. An invaluable collection for policy-makers, researchers and academics, this book is also an insightful source of engaging contemporary case studies for use in the classroom.

Workers in the service industry face unique types and levels of stress, and this problem is worsening. Many workers and organizations are now recognising work stress as a significant personal and organizational cost, and seeing the need to evaluate a range of organizational issues that present psychosocial hazards to the workers.
Occupational Stress in the Service Professions introduces the reader to contemporary theoretical and research issues and then provides a comprehensive international review of a range of professions including nurses, correctional officers, police, fire fighters, prostitutes, volunteers, academics, the clergy and teachers and identifies the main sources of stress for these specific occupation work groups, and the implications for intervention. The range of contributions from researchers in Australia, The Netherlands, Germany, Canada, United Kingdom, and the United States presents an international perspective, well illustrated with case-studies of a number of organizations, which serves to explore the political and social nature of the work stress problem. It then concludes with a chapter on the implications for intervention, policy and the future and aims to present a theoretical synthesis, applicable to the whole sector. Graduate students, researchers and high level HR professions will find this an invaluable work.

By 2030 more than three quarters of the world's absolute poor are projected to live in Africa. Accelerating economic growth is key to rising incomes on the continent, and central to this challenge is establishing activities that are capable of employing large numbers of unskilled workers, that can raise productivity through innovation, and that can power growth through exports. Such structural transformation is a key driver of growth, and between 1950-1996 about half of the economic catch-up by developing countries (led by East Asia) was due to rising productivity in manufacturing combined with growing agricultural output. Africa, however, has lagged behind. In 2014, the average share of manufacturing in GDP in sub-Saharan Africa hovered around 10 per cent, unchanged from the 1970s, leading some observers to be pessimistic about Africa's potential to catch the wave of sustained rapid growth and rising incomes. Industries Without Smokestacks: Industrialization in Africa Reconsidered challenges this view. It argues that other activities sharing the characteristics of manufacturing- including tourism, ICT, and other services as well as food processing and horticulture- are beginning to play a role analogous to that played by manufacturing in East Asia. This reflects not only changes in the global organization of industries since the early era of rapid East Asian growth, but also advantages unique to Africa. These 'industries without smokestacks' offer new opportunities for Africa to grow in coming decades.

This book explores the geographical, geomorphological, ecological, touristic and socioeconomic aspects of natural heritage, argues for the dynamic conservation of that heritage and explains its key characteristics, promotion, conservation and management to achieve sustainable development goals. Emerging concepts such as geodiversity, geographical heritage sites, geomonuments, geoparks and geotourism are increasingly being used by conservationists. At present, the development of geoparks is a major global theme involving the application of geosciences to promote the inclusive growth of society and the protection and conservation of our unique geoheritage. Currently, there are 147 UNESCO global geoparks across 41 countries, in addition to a number of national-level geoparks. Pursuing a holistic approach towards such sites will sensitise the general public to the need for geoconservation of significant geosites and promote it through geotourism. It is a crucial issue, as various countries around the world are eager to develop their geoparks and are working for the conservation of geoheritage sites at the national level. This unique book gathers contributions from 15 countries in the form of case studies analysing the realities on of geographical heritage, geoparks and geotourism. The respective chapters address the role of geoparks as essential tools for education, recreation and nature conservation. Given its scope, the book offers a valuable guide for geoscientists, planners, policymakers, civil society and anyone concerned about the conservation of geoheritage sites and geoparks for a sustainable future Earth.